Job description

Job responsibilities

To collaborate and work to maintain Ophthalmology services in line with strategic requirements.

To provide a consultation and advisory service to medical colleagues in other specialties in the Trust.

To develop a special interest to complement those of the existing Consultants in the specialty and in accordance with the priorities of the Trust.

To develop appropriate services and techniques required to fulfil clinical needs, within available resources.

To take responsibility for the professional supervision and appraisal of junior medical staff, in conjunction with colleagues.

To participate in the education and training of junior doctors, medical students, nurses, Orthoptists, Optometrists, and general practitioners.

To participate in the training and assessment of specialist registrars rotating through the department.

To liaise with medical staff in other specialties and participate in clinical meetings and postgraduate activities in the Trust.

To maintain and develop good communications with general practitioners.

To participate in research in accordance with priorities agreed within the Division and the Trust within available resources.

To contribute to the development of Ophthalmology services, treatment guidelines and the promotion of greater knowledge of the management of Ophthalmology conditions in primary care.

To demonstrate a firm commitment to the principles of clinical governance, including:

Developing and maintaining appropriate systems and practice to ensure effective clinical audit in Ophthalmology.

Person Specification

Qualifications

Essential

• Full GMC registraiton
• FRCOphth, MRCOphth or equivalent

Experience

Essential

• Ability to carry out Medical Retina Clinics
• Ability to carry out laser clinics

Aptitude & Abilities

Essential

• Ability to lead and work with a multidisciplinary team
• Excellent communication skills, verbal and written
• Evidence of enthusiasm and experience teaching undergrad, postgrad and other healthcare professional s

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Royal Eye Infirmary

Derriford

Plymouth

PL6 5ZF

United Kingdom

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An ambition for EEC is to create a culture that embraces flexibility in working within a 24/7 service wherever possible, and providing the tools to support this. Therefore if you are interested in a role though would need a flexible working pattern please don't let that put you off applying - we are really wanting to support all applicants and meet their needs taking into consider their work life balance.

Please see attached job description for full list of responsibilities.

Person Specification

Personal Attributes

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
• Value and respect the privacy and dignity of patients
• Able to work collaboratively as part of a team
• Enthusiastic and able to work under pressure
• Flexible/positive approach to work to meet the needs of the service

Personal/People development

Essential

• Evidence of own personal development and experience
• Able to support the development of others through supervision and teaching
• Supporting patients in self-management through health coaching

Desirable

• Mentorship qualification will be essential but can be gained whilst in post
• Health Coaching training

Communication

Essential

• Excellent verbal, written and interpersonal skills appropriate to supporting team members
• Able to communicate effectively in written and verbal English Language

Skills and knowledge

Essential

• Ability to organise and prioritise workload independently, within a team and with wider integrated team
• Knowledge/experience of the audit process
• Knowledge of safeguarding issues relating to the care of older people
• Ability to work on own initiative
• Good computer skills and the ability to use information management systems

Desirable

• Experience of audit/research
• Relevant safeguarding training

Experience

Essential

• Experience working with multidisciplinary teams and partner organisations
• Experience of working with patients with multiple pathologies and managing holistic patient centred care

Desirable

• Appropriate extended skills e.g. male catheterisation, management of syringe drivers, venepuncture and ear irrigation
• Previous Community Experience
• Previous qualified nurse experience
• Previous palliative care experience

Qualifications

Essential

• Current NMC registration or awaiting PIN

Desirable

• Degree or working towards degree
• Teaching and assessing qualification

Other

Essential

• Must hold full and valid and driving licence and have access to a vehicle
• The post holder will be required to work seven days a week and cover between the hours of 08:00 and 18:00 hrs
• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Aylsham Health Centre

St Michaels Ave

Aylsham

NR11 8PE

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information about this opportunity.

Person Specification

essential

Essential

• oRegistered Nurse Part 1,2,12 oState Registered with Nursing & Midwifery Council
• oThorough and up-to-date knowledge of nursing theory and best practice at the level of a newly qualified nurse. oUnderstanding of equality & diversity and how to apply it to self. oUnderstanding of NMC Code of Practice and requirements of it for own practice & behaviour.
• oDemonstrates effective nursing practice in all basic registered nurse procedures. oDemonstrates an empathetic and caring approach to patients and relatives and ensure that patients' dignity & respect is maintained at all times. oAble to prioritise own workload and that of others as appropriate. oAble to work under own initiative within boundaries of role. oDemonstrates awareness of importance of working as part of a team. oDemonstrates awareness of research-based practice.
• oAble to communicate effectively verbally and written to staff, patients and relatives ensuring that communication is tailored to the person being addressed. oAble to document observations, results, decisions and actions etc effectively in patient notes and communicate these effectively to appropriate members of the multidisciplinary team. oMotivated, and able to articulate reasons for desire, to work in this clinical area. oAble to supervise HCAs and students effectively when required.

application form and interview

Essential

• oRegistered Nurse Part 1,2,12 oState Registered with Nursing & Midwifery Council

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospitals Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support the Bolton Urgent Care Teams in providing a comprehensive administrative service to the relevant administration teams.

The post holder will work within the Urgent Care Teams where extra admin support is required and will report to the relevant Administration Manager.

These duties may include (dependant on where the cover is required):

The post holder will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the document. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals in a professional and courteous manner. Typing of clinic letters and reports, prepare agendas, minuting meetings along with any other administrative duties that are required which may include reception cover.

Person Specification

Education / Qualifications

Essential

• 2 years previous office experience or equal demonstrative experience
• GCSE Maths and English or equivalent

Desirable

• IT related qualification
• RSA/NVQ qualification
• ECDL Qualification

Experience

Essential

• Use of all Microsoft Packages
• Working in a confidential environment
• Good communication skills

Desirable

• Use of office equipment
• Knowledge of Medical terminology
• Contact with patients / service users
• A patient administrative background

Knowledge

Essential

• The data protection act / patient confidentiality
• Use of office equipment
• The importance of working as part of a team as well as using own initiative

Desirable

• Use of EPR systems
• Adaptable to new systems / processes

Skills and Abilities

Essential

• Effective time management skills / ability to prioritise and plan conflicting and complex work demands
• Minute taking
• Excellent telephone manner with outstanding communication skills
• Advanced keyboard skills, ability to navigate IT systems, incl Excel, Word etc
• Mature disposition, flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Royal Bolton Hospital

Minerva Road

Bolton

BL4 0JR

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Qualifications

Essential

• Ability to use Microsoft packages to a high standard.
• Knowledge of word application essential
• GCSE in Maths and English

Desirable

• Ability to liaise with multidisciplinary team and differing levels of personnel.
• Needs to be able to decide importance of tasks and how to tackle them.
• Must be able to work with colleagues, sharing workload, particularly in times of colleague absence.
• Working within a confidential environment

Knowledge

Essential

• Clear understanding of The Data Protection Act.
• Training and developing according to the needs of service and self.
• Adherence to policies etc set out by the trust and service.

Desirable

• Use of EPR systems.
• Adaptable to new systems/ processes.

Skills

Essential

• Effective time management skills
• The ability to prioritise and plan conflicting and complex work demands
• An excellent telephone Manner and excellent communication skills
• Ability to be numerate and provide statistical data accurately.
• A caring and sensitive attitude when communicating with staff and patients

Desirable

• Minute taking
• Problem solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

BL2 6NT

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Develop and manage a medicines management plan and deliver patient services as determined by practice/PCN policy and local and national guidance.

Develop and manage the medicines management team, including delivery of training, to maximise cost-effective prescribing and improve the quality of patient care.

Work within their clinical competencies as part of a multi-disciplinary team to provide expertise in clinical medicines management, provide face to face structured medication reviews, manage long term conditions, management of medicines on transfer of care and systems for safer prescribing, manage repeat prescription authorisations and reauthorisation, acute prescription request, while addressing both the public health and social care needs of patients in the GP practice(s) that make up the PCN

Undertake medication review of patients with polypharmacy especially for older people, people in residential care homes and those with multiple co-morbidities.

Provide leadership on quality improvement and clinical audit and well as managing some aspects of the Quality and Outcomes Framework (QOF)

Provide medication review services to patients via clinics in the practice, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.

Present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines.

Produce patient information leaflets and posters and run medicine awareness projects throughout the year.

Assist partners with the appropriate monitoring and management of their prescribing budgets.

Prepare evidence-based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.

Help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing

See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g., Respiratory, Cardiovascular and Diabetes)

Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e., medicines optimisation)

Make appropriate recommendations to Senior Pharmacists or GPs for medicine improvement.

Undertake clinical medication reviews with patients and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Work with care home staff to improve safety of medicines ordering and administration

Person Specification

Experience

Essential

• An understanding of general practice and how it works
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Good IT skills including the ability to analyse and interpret data
• Attention to detail
• Ability to follow procedures and work to deadlines
• Self-motivated
• Ability to work flexibly and effectively
• Able to travel across the PCN
• Able to set priorities and meet deadlines

Desirable

• Experience of working in Primary Care / GP Practice
• Knowledge of GP clinical systems S1 within Primary Care
• Experience of prescription processes and prescribing systems
• Experience in implementing clinical audits

Qualifications

Essential

• Masters degree in Pharmacy (MPharm)
• Registered Pharmacist with General Pharmaceutical Council
• Preferably 2-3 years post registration experience

Desirable

• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience
• Primary care pharmacy education pathway qualification including independent prescribing or working towards qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Meadowgreen Health Centre

Address

Jordanthorpe Health Centre

1 Dyche Close

Sheffield

S8 8DJ

United Kingdom

Employer's website

https://meadowgreenhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Planning, Communication

• Ensure that all patients are registered accurately on the Trusts computerised system to agreed timescales.
• Check patient demographic and GP details are correct on the system and amend as necessary.
• Acting on instruction from the consultant, liaise with the patient to ensure a suitable appointment date and time.
• Schedule patients treatment and out-patient appointments using the current Trusts IT systems.
• Confirm appointment date and time on WPAS and send appointment letter if relevant.
• Liaise with consultants and medical secretaries to arrange and manage booking rules.
• Action any cancellations immediately and re-appoint where necessary as instructed by consultant.
• Provide effective communication of any relevant information to those responsible for preparing out-patient and treatment clinics.
• To help maintain excellent communication links with all departments
• Work as part of a team to improve the performance of the department.
• Participate in the training and support of new staff.
• Track all records handled as appropriate.
• Provide cover for colleagues as requested.
• Attend mandatory training.
• Use the Trusts IT systems as required to undertake a range of duties.
• Be able to adapt to change in ways of working as necessary.
• To ensure that the booked outpatient appointment is made as per clinical instruction.
• Ensuring attention to detail when booking appointments, checking patient are booked into the correct slots and the correct information is sent regarding where, when and how to attend (ie face to face or virtually).
• The post holder would be expected to use the Trusts Patient Administration System (WPAS) and electronic patient record (Welsh Clinical Portal WCP).
• The post holder will be required to contribute to the patient medical record by clearly documenting any patient contact, such as telephone conversations.
• To be responsible for the use of WPAS to create referrals, book and process outpatient appointments, to support the patient pathway to be tracked and managed efficiently.
• To be responsible for accurately booking phlebotomy appointments as required.
• Develop and maintain effective communication skills to ensure a high quality service is provided when liaising with patients, GPs and all other internal and external contacts to ensure patients appointments are made appropriately.
• To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.
• To give advice or assist or pass on information to Patients, relatives, internal/external colleagues based on department protocol and procedures.
• Receive and take relevant action on telephone calls and emails enquiries, liaising with internal and external sources to resolve any problems, queries or delays where appropriate.
• Ensure that when handling patient information or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trusts Confidentiality Policy and Information Governance guidelines.
• To be able to concentrate in a noisy and distracting environment for prolonged periods
• Develop and maintain skills to deal with conflict remaining calm and professional at all times.
• The post holder works within well-defined boundaries, using initiative to make planning decisions as required. They will have access to manager / Team Leader at all times.
• To be responsible for assisting in the training of new staff. To be a supportive team member, and offer on-going support and advice.
• Assist in the review of office protocols and working practices when and where necessary within Outpatient Appointment Booking Team to co-ordinate any changes and implement effectively.
• Any other duties as delegated by the Health Records Manager as appropriate to the grading of the post.
• Ensure own mandatory training is undertaken for non-clinical staff (such as safe moving and handling, fire prevention etc) and attend other relevant training programmes to keep up to date.
• Take part in the Personal Development Review process, identifying own training needs for continued personal development.
• Communication/working relationship with patients, consultants, medical and clinical staff, general practitioners, administrative colleagues, outpatient nursing staff, all staff throughout Health Records Department. other hospitals and members of the public.
• Manage own email inbox daily, actioning and/or escalating tasks as required within the day.
• Managing Team ActionPoint (request service), actioning and/or escalating as required within the day.
• Managing own phone lines, answering queries and returning answerphone messages daily. Ensuring own phone lines is covered during core hours of 8am to 5pm and breaks by liaising with colleagues.
• Advanced keyboard skills for accurate input of appointment dates, consultation methods, appointment letters etc
• Take part in surveys and audits as and when required.
• May be required to book urgent patient appointments using WPAS.

Improvement and Monitoring

• Comply with procedures relating to incident reporting and ensure that information is recorded accurately. Reporting all incidents via Datix to ensure they can be accurately tracked
• Contribute to the development of procedures where appropriate.
• Propose changes in own work areas in conjunction with the Team Leader/Health Records Manager.
• Follow Standard Operating Procedures, Policies and Processes for own role and Department.
• Responsible for reporting defective equipment to the Team Leader.
• Observe personal duty of care when using equipment.
• Ensure monies are handed to consultants and donations logged as received and passed to finance.
• Responsible for only undertaking duties within remit of role.
• Escalate any discrepancy in resource to the Team Leader immediately.

Training

• Provide support and guidance and demonstrate day-to-day duties to new staff.
• Responsible for ensuring compliance with own Mandatory and Statutory training.
• Responsible to ensure cover notes in place and updated for own role in the event cover is required for sickness or annual leave to ensure service provision maintained.

Digital and Information

• Accurately record all patient details and activity on clinical systems Welsh Clinical Portal (WCP) and Welsh Patient Administration System (WPAS).
• Responsible for accurately tracking all physical Medical Notes using WPAS.
• Responsible to adhere to the standards associated with the legislation, regulations and Trust Policies and Procedures
• Compliance and adherence to all Trust and Departmental Policies and Procedures.
• Manage workload unsupervised and prioritise work on a day to day basis escalating any complex issues as appropriate (eg Medical Secretary, Team Leader, Clinical/Medical colleagues).
• Support and guide junior staff in their tasks to ensure comprehensive and accurate cover across the team in relation to own role.
• Responsible for carrying out any other duties that may reasonably required within the remit of your role to ensure service provision maintained.

Person Specification

Qualifications and Knowledge

Essential

• NVQ Level 3 level standard of qualification or equivalent level of knowledge and experience
• Advanced keyboard skills

Desirable

• Good knowledge of outpatient pathways and activity classification
• Knowledge of WPAS Welsh Patient Administration System
• Knowledge of WCP Welsh Clinical Portal
• Knowledge of the NHS Wales Data Dictionary

Experience

Essential

• Excellent knowledge of the patient pathway acquired through experience
• Experience of NHS Wales Patient Administration Systems
• Knowledge of Data Protection/Confidentiality
• Excellent knowledge of the full range of data quality, activity management, standards and procedures
• Previous outpatient appointment management experience
• Experience of working in a hospital environment or NHS organisation
• Proven interpersonal and communication skills
• Excellent telephone manner
• Customer care skills

Skills and Attributes

Essential

• Ability to effectively prioritise tasks
• Good organisational skills
• Ability to prioritise workloads
• Excellent communication skills-both verbal and written
• Able to deal with complex queries
• Ability to work independantly

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Other

Essential

• Reliable
• Team Player
• Ability to use initiative
• Flexible approach to meet the needs of service
• Willing to assist others when own workload allows
• Enthusiastic
• Motivated
• Positive Attitude
• Satisfactory Standard DBS clearance including

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Velindre University NHS Trust

Address

Velindre Cancer Centre

Velindre Road

Cardiff

CF14 2TL

United Kingdom

Employer's website

https://velindre.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

HOURS PER WEEK 37 hours per week, flexibility is requested to help cover sickness and annual leave

WORK PATTERN- Monday 9 . 5 Tuesday 9 . 5 Wednesday 8.30 5 Thursday 9.30 4.30 & Friday 9.30 . 5.30

RATE OF PAY dependant on experience

REPORTS TO Nurse Manager/Practice Manager

To assist medical personnel in the care of Practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform must be worn at all times, which will be supplied by the Practice.

To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team

Duties and Responsibilities

• New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
• NHS Health Checks
• BP monitoring
• Urinalysis
• Phlebotomy
• Assisting with Flu and Pneumococcal vaccination programme
• Provide lifestyle advice to patients making any necessary referrals within the Practice
• Weight monitoring
• Performing spirometry
• Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment
• Restocking of clinical areas and consulting rooms
• Administration and professional responsibilities
• Participate in the administrative and professional responsibilities of the Practice team
• Ensure the clinical computer system is kept up to date with accurate details recorded
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports
• Attend and participate in Practice meetings as required
• Assist in formulation of Practice philosophy, strategy and policy
• Restocking and maintenance of clinical areas and consulting rooms
• To create and send recall letters for clinics
• To assist in seasonal and special projects as requested e.g. flu campaign
• Ordering and display of Health Promotion materials

Management of medical records

Ensure that phlebotomy requests are accurate in advance of each consulting session

Ensure all patient details are recorded in the correct format and in the correct patient record

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded

Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients

Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist

Any other delegated duties considered appropriate to the post

• Driving will be required in this post to enable the HCA to carry out home visits as requested by the practice at either site.
• The employee must hold a full, clean driving licence

SPECIAL REQUIREMENTS FOR THE POST

• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations
• An understanding and acceptance of ones capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours
• Excellent communication skills

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and

will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Phlebotomy Certificate
• GCSE or equivalent Grade C or above including Maths English and a Science subject
• The Care Certificate or to complete within 6 months of joining

Desirable

• Preferably educated to NVQ level 3
• Foundation Degree Spirometry Certificate
• Influenza Pneumonia and B12 Certificate

Experience

Essential

• Experience in a clinical environment ideally within primary care
• Basic health care assessment experience e.g. Blood tests Blood Pressure and ECG
• Good standard of general education
• Healthcare qualification
• Experience of working as a HCA in general practice
• Excellent communication skills (written and oral)
• IT skills
• Time management and the ability to work towards deadlines
• Interpersonal skills

Desirable

• Familiar with primary care setting
• Familiar with SystmOne
• Full clean driving licence
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sloan Medical Centre

Address

Sloan Medical Centre

2 Little London Road

Sheffield

S8 0YH

United Kingdom

Employer's website

https://www.sloanmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

Develop thorough understanding of the OOH service and work in accordance with written procedures.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.

Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.

Action calls received from Healthcare Professionals.

Support the clinical team with onward referrals where appropriate.

Develop knowledge of local services and providers and understand how to access these services.

Co-ordinate patients who need to be seen F2F and where appropriate home visits.

Report any incidents that might compromise health and safety for self, other staff or customers/patients.

Awareness of own impact in the process of care.

Any other duties and directed by the Senior Care Navigator.

Business responsibilities:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace

• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

• To build and maintain relationships with relevant personnel.

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

• Work effectively with individuals in other agencies to meet patients needs.
• Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.

The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Person Specification

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• Ability to accurately follow workplace policies and procedures
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills with the ability to listen and empathise
• Excellent telephony skills
• Understand and observe strict confidentiality
• Excellent organisation, prioritisation and time management skills
• Excellent written and verbal communication skills
• Ability to work as a team and under own initiative

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

Essential

• Competent in using Microsoft Office
• Excellent written and verbal communication
• Able to work well under pressure
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to professional / personal development

Travel

Essential

• Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities

There may be queries with some requests, some may be acute. Training will be given to establish who to direct the query to.

Add medication from discharge letters and clinical letters to patients electronic record. Refer to the Practice Pharmacist when appropriate

To provide first point of contact for patients requesting repeat medication

Liaise with Community Pharmacists regarding vulnerable patients

The list is not exhaustive.

Working Relationships

To work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary

Equality & Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legalisation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning, performance and demonstrating skills and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site

Quality

The post holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

All employees are subject to the requirements of the health & safety at work act. The post holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves.

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

General terms and conditions

All employees are employed on an initial assessment basis

All employees must comply with the practices opportunities policy, and must not discriminate on the grounds of race, colour, ethnic or national grounds, sex, marital status, disability or any other grounds that cannot be shown to be justifiable

This job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post holder. The post holder may be required to carry out other duties appropriate to the grade of the post

Person Specification

Qualifications

Essential

• BTEC National Diploma in pharmaceutical science.
• NVQ/SVQ level 3 in pharmacy services.

Desirable

• National Certificate in pharmaceutical science.
• CPPE Primary care pharmacy education pathway

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kiltearn Medical Centre

Address

Church View Primary Care Centre

Off Beam Street

Nantwich

Cheshire

CW5 5NX

United Kingdom

Employer's website

https://www.kiltearnmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional and personal development
• Willingness to complete the NCSCT CHCP Health Trainer training course

Desirable

• NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience
• Training completed in motivational coaching/interviewing or equivalent experience

Knowledge

Essential

• An understanding of the role of voluntary and community sector organisations and the contributions they make to the health and wellbeing of individuals
• Knowledge of local communities, (including resources and assets) VCSE and community services in the locality as well as a commitment to work collaboratively with all local agencies
• Knowledge of factors influencing behaviour and behaviour change approaches
• An understanding of the factors that can impact on an individual's health and wellbeing
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• An understanding of community development and asset based approaches, building on existing community and personal assets
• An understanding of the importance of accurate record keeping and knowledge of information governance requirements
• Knowledge of health and safety requirements in relation to processes for risk assessment in relation to venues and home visits

Desirable

• Knowledge of the personalised care approach
• An understanding of health and social care infrastructure and how services are provided to the local population
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role
• Have a specialist knowledge of one of the wider determinants of health (for examplee mental health, housing, debt/finance Smokefree) and commitment to continually develop further knowledge, skills and expertise within this area
• An understanding of the barriers and challenges that people may face to become Smokefree and how to overcome the challenges. in connecting to and accessing local activities and support

Experience

Essential

• Demonstrable experience working with community groups, voluntary organisations in some capacity or working in a GP practice
• Knowledge and experience of IT systems including the ability to use Microsoft office; Outlook, Excel, Word and Power Point
• Experience of data collection and involvement in service monitoring and evaluation

Desirable

• Experience of working and supporting individuals on a one to one basis
• Experience and ability to identify risk and assess/manage risk when working with individuals
• Experience of building relationships and partnerships
• Experience of working collaboratively with other health care and non-health care professionals to meet patient needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

City Health Care Partnership CIC

Address

Peter Street,

St Helens

Merseyside

WA10 2EQ

United Kingdom

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

• Clerical and administrative
• Experience of dealing with the public in person

Desirable

• Knowledge of Patient Administration Systems
• NHS Experience
• Experience of dealing with difficult conversations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Eye Hospital

Lower Maudlin Street

Bristol

BS1 2LX

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.

The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.

The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.

The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.

The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory

The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.

Dimensions

• The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).

• The post holder will be responsible for performance managing team members against service objectives

• The post holder will be responsible for Recruitment & Selection for their sites

• The post holder will be responsible for managing Health & Sickness for their sites

• The post holder will be responsible for completing annual Building Risk Assessments for their sites

• The post holder will lead on partnership initiatives with multi-agency organisations

• The post holder will take responsibility for all support issues relating to their sites

Key Responsibilities

• To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.

• To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.

• To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.

• To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.

• Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.

• To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.

• To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.

To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.

To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.

Authorised signatory for travel expenses and additional hours.

Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.

To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.

Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.

To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.

To maintain good budgetary control and identify any relevant risk to the service.

Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.

To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.

To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.

Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.

To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.

Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.

To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.

To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.

Advanced use of IT packages including manipulating/designing spreadsheets.

To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.

To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.

Person Specification

Experience

Essential

• Experience of working in a health or social care setting
• Experience of engaging peers and managers through strong communication and negotiation skills
• Experience of and ability to use a range of IT packages
• Experience of managing staff
• Experience of multi-agency working
• Experience of Change management
• Risk assessment and management
• Information management
• Undertaking Audits
• Performance management
• Successful conflict resolution

Skills and Attributes

Essential

• Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
• Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
• Knowledge and understanding of Information Governance and management of citizen data
• Ability to collate information, progress actions and undertake performance monitoring and reporting as required
• Analytical skills and the ability to interpret complex data, information and audit findings
• Excellent organisational skills using systematic, thorough and logical approaches
• Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
• Ability to effectively manage staff, providing support, guidance, and mentoring
• Strong negotiation and influencing skills
• Ability to manage change effectively
• Strong delegation skills
• Ability to use initiative

Qualifications

Essential

• Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
• ECDL or equivalent level of IT training and/or experience

Desirable

• Project Management qualification, i.e. NVQ or QSIR

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Nottingham Citycare Partnership

Old Basford Health Centre

1 Bailey Street

NOTTINGHAM

NG6 0HD

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.

The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.

The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.

The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.

The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory

The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.

Dimensions

• The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).

• The post holder will be responsible for performance managing team members against service objectives

• The post holder will be responsible for Recruitment & Selection for their sites

• The post holder will be responsible for managing Health & Sickness for their sites

• The post holder will be responsible for completing annual Building Risk Assessments for their sites

• The post holder will lead on partnership initiatives with multi-agency organisations

• The post holder will take responsibility for all support issues relating to their sites

Key Responsibilities

• To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.

• To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.

• To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.

• To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.

• Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.

• To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.

• To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.

To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.

To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.

Authorised signatory for travel expenses and additional hours.

Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.

To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.

Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.

To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.

To maintain good budgetary control and identify any relevant risk to the service.

Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.

To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.

To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.

Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.

To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.

Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.

To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.

To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.

Advanced use of IT packages including manipulating/designing spreadsheets.

To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.

To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.

Person Specification

Experience

Essential

• Experience of working in a health or social care setting
• Experience of engaging peers and managers through strong communication and negotiation skills
• Experience of and ability to use a range of IT packages
• Experience of managing staff
• Experience of multi-agency working
• Experience of Change management
• Risk assessment and management
• Information management
• Undertaking Audits
• Performance management
• Successful conflict resolution

Skills and Attributes

Essential

• Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
• Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
• Knowledge and understanding of Information Governance and management of citizen data
• Ability to collate information, progress actions and undertake performance monitoring and reporting as required
• Analytical skills and the ability to interpret complex data, information and audit findings
• Excellent organisational skills using systematic, thorough and logical approaches
• Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
• Ability to effectively manage staff, providing support, guidance, and mentoring
• Strong negotiation and influencing skills
• Ability to manage change effectively
• Strong delegation skills
• Ability to use initiative

Qualifications

Essential

• Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
• ECDL or equivalent level of IT training and/or experience

Desirable

• Project Management qualification, i.e. NVQ or QSIR

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Nottingham Citycare Partnership

Old Basford Health Centre

1 Bailey Street

NOTTINGHAM

NG6 0HD

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Pharmacy Technician in delivering health services:

a. Support medication reviews and medicines reconciliation for new care home patients

b. Support initiatives for antimicrobial stewardship to reduce inappropriate

antibiotic prescribing

c. Assist in the delivery of medicines optimisation and management incentiveschemes and patient safety audits

d. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services

e. Work with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage

f. Support practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and Clinical Pharmacists to review the more clinically complex request

g. Support medicines optimisation systems with a range of services to get the best value from medicines by encouraging and implementing electronic prescriptions, safe repeat prescribing systems, and timely monitoring and management of high-risk medicines

h. Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service

i. Develop relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care, and mental health

j. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

k. Handle prescription queries and requests directly

l. Be an integral part of the general practice team

m. Demonstrate initiative and be creative in finding solutions to problems

n. Participate in clinical audits and research projects and implements changes as required, including supporting with the development, and updating of practice protocols / guidelines and procedures locally

o. Support in the delivery of enhanced services and other service requirements

p. Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

q. Undertake all mandatory training and induction programmes

r. Contribute to and embrace the spectrum of clinical governance

s. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

t. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Arch Medical Practice

Address

175 Royce Road

Hulme

Manchester

M15 5TJ

United Kingdom

Employer's website

https://www.thearchmedicalpractice.co.uk/ (Opens in a new tab)