Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Face-to-face, patient focused care
• Basic IT knowledge and experience including carrying out basic internet navigation
• Experience of data entry or diary use
• Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook
• Confident and welcoming demeanour with a compassionate and caring attitude in all situations
• Good organisational skills
• Ability to organise and maintain office space
• Ability to cope with a busy and fast paced working environment
• Able to work on own initiative and as part of a team
• Good communication skills (written and verbal)
• Excellent IT skills
• Strong team player
• Smart appearance
• Exercise tact and discretion at all times
• Demonstrate initiative to handle any unforeseen events during a shift
• Demonstrate flexibility towards new working practices and towards working hours

Desirable

• Knowledge or experience of working within the NHS or primary care, in administrative roles
• Call handling experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

23 The Square Martlesham Heath

Ipswich

Suffolk

IP5 3SL

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply please click on APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account

Person Specification

Qualifications/experience

Essential

• Demonstrated knowledge of legislation, policies and client social needs developed through diploma level training and practical experience.
• Experience working in a social care, health, or community setting
• Knowledge of the Care Act 2014, hospital discharge pathways, and safeguarding policies.

Desirable

• Knowledge of local authority funding processes, Continuing Healthcare (CHC), and community support services.
• Knowledge of local resources, voluntary sector services, and community networks.

knowledge and skills

Essential

• An understanding of and commitment to strength-based practice
• Understanding of people affected by dementia and other cognitive impairments
• Good written and IT literacy for case management systems and report writing
• Ability to work under pressure, manage a caseload, and prioritise effectively

Desirable

• Previous experience in hospital discharge or social care community team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities (Clinical):

• To undertake direct patient care at least 70% of working hours. To practice at an advanced level, demonstrating a high level of autonomy and clinical decision making.

• The post holder will liaise proactively with external organisations to provide and promote seamless patient-centred care.

• Identify safeguarding concerns and report via agreed channels and seek advice through the safeguarding leadership structure

• To develop a detailed knowledge of services and agencies in the borough which can support people with dementia with a range of needs and effectively signpost patients, carers and GPs to these services and build professional links.

• To work alongside the voluntary sector organisations to provide expert clinical advice and guidance where there are concerns for their attendees and the services lack clinical expertise or direct access to this.

• To ensure that appropriate, consistent and realistic information is provided to patients and relatives.

• To provide support to carers of people with dementia

• To adhere with clinical care pathways for patients with dementia.

2) Practice and Service Development:

• To act as a clinical dementia expert to primary care , supporting GP practice nurses and others with practical advice, signposting to relevant community services. To actively involve service users in providing feedback of their experience of the current service and suggestions for improvements.

3) Education and Training

• To educate professionals in Southwark on the range of services available for people with dementia and effective care planning, through carrying out joint work and feeding back actions from reviews

• To attend meetings and conferences, locally and nationally to maintain own specialist knowledge ensuring that the post holder is fully conversant with current issues.

• To participate in the training and education of nursing, medical and AHP staff within the Trust and Primary Care as required.

4) Quality Improvement and Service Evaluation

• To collect and present high quality data on the effectiveness of the service.

• To collect key outcome measures including rates of completed care planning for people with dementia, referral and re-referral rates, and patient experience and carer experience data.

5) Other

• To undertake any other reasonable duties as requested by line manager.

Person Specification

Qualifications / Education

Essential

• RMN or RGN (A)
• BA/BSc degree or working towards - in nursing or health-related subject (A)
• Clinical supervision or Mentoring course (A)

Desirable

• Dual registration RGN and RMN (A)
• Nurse prescribing course (A) (I)
• Teaching qualification (A)
• Master's degree or working towards a Master's degree (A)

Experience

Essential

• Substantial evidenced experience and knowledge of working within the area of dementia (A) (I)
• Substantial evidenced experience at band 6 level or equivalent (A) (I)
• Evidence of working closely with all those within a patient's care network, including physical health care and social care professionals (A) (I)
• Evidence of recent significant expert clinical skills and ability to work outside traditional boundaries (A) (I)
• Ability to influence and enhance patient care (A) (I)
• Ability to work safely as an autonomous practitioner (A) (I)
• Evidence of leadership and ability to implement change (A) (I)
• Evidence of leadership in standard setting and auditing (A) (I)
• Evidence of experience in service delivery and development (A) (I)
• Evidence of working across organisational boundaries (A)(I)
• Evidence of implementing evidence/research-based practice (A) (I)
• Evidence of publication or ability to write to this standard (A) (I)
• Working in a consultancy capacity (A) (I)

Desirable

• Experience of Quality Improvement (A) (I)
• Evidence of multi-professional research including a track record in applying research to advance practice (A) (I)

Skills

Essential

• A passion for improving outcomes for older people living with dementia and provide well organised and responsive patient-focused care (A) (I)
• Ability to complete holistic and comprehensive assessments of patients' needs exploring the psychosocial aspects of their health.
• Ability to manage own caseload with the responsibility of formulating effective risk assessments, care plans and medication reviews.
• Ability to analyse complex issues / problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions (A) (I)
• Ability to keep clear, timely and accurate records of all care and decisions made guided by the NMC Code.
• Ability to build and maintain high standards of communication with a variety of personnel and agencies at all levels (A) (I)
• Evidence of a flexible and sensitive approach to care and service provision (A) (I)
• Ability to negotiate and reach compromises in verbal discussions in a manner which inspires confidence and respect from others (A) (I)
• Excellent oral and written communication skills (A) (I)
• Excellent clinical leadership skills and ability to enthuse others, co-ordinate and work collaboratively in a team (A) (I)
• Excellent inter-personal and influencing skills (A) (I)
• Able to interact well with all members of professional teams as and when needed (A) (I)
• Integrity and resilience (A) (I)
• Ability to present ideas with clarity and effectively to a diverse audience (A) (I)
• Able to provide clinical supervision / mentoring (A) (I)
• Evidence of ability to think strategically (A) (I)
• Ability to influence policy at local level (A) (I)

Desirable

• Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary (A) (I)

Knowledge

Essential

• Sound knowledge of current issues in the care of older people with dementia and acute mental health problems within the community
• In-depth knowledge of dementia and appropriate therapeutic interventions (A) (I)
• Sound knowledge of the physical health problems older adults may face and the impact on their mental health (A) (I).
• Knowledge of the implications of the national dementia strategy and NICE guidelines for Dementia care (A) (I)
• Awareness of current professional nursing and NHS issues (A) (I)
• Research Awareness (A) (I)
• Continuing professional development (A)
• Awareness of Healthcare Governance issues and implications for practice (A) (I)
• Reflective approach to practice (A) (I)
• Maintaining audits to provide assurance of high-quality care. 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

151

Blackfriars Road

London

SE1 8EL

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Navigation

Receive and process patient requests, either in person, by telephone, online, or via other communication methods.

Use approved care navigation training and pathways to signpost patients to the most appropriate service, this can include following instructions from the triage or on call teams.

Book appointments according to practice protocols and appointment availability.

Support patients to access self-care resources, community services, pharmacy services, NHS services, and local support organisations where appropriate.

Promote and support the use of online services and digital healthcare solutions.

Ensure urgent clinical matters are escalated promptly in accordance with practice procedures.

Reception Duties

• Greet patients and visitors in a professional, courteous, and helpful manner.
• Manage incoming and outgoing telephone calls efficiently.
• Deal with patient enquiries and requests sensitively and effectively. This can include emails, phone calls, messages via digital platforms, etc
• Register new patients and maintain accurate patient records.
• Process appointment requests, cancellations, and amendments.
• Handle patient correspondence and documentation as required.

Administrative Duties

• Maintain accurate electronic records using the clinical system.
• Scan, code, redirect and file documentation in accordance with practice procedures.
• Process repeat prescription requests according to practice protocols.
• Support administrative tasks associated with patient care and practice operations.
• Assist with recalls, invitations, and other patient communications.
• Undertake administrative tasks as received from the clinical system

Patient Experience

Provide a high standard of customer service at all times.

Actively contribute to a positive patient experience.

Respond appropriately to patient concerns and direct complaints in line with practice policy.

Demonstrate empathy and professionalism when dealing with challenging situations

Governance, Compliance and Risk

• Support compliance with Care Quality Commission (CQC) standards, NHS regulations, and Practice policies.
• Take an active role to ensure the practices readiness for inspections and reviews from regulators and commissioners such as the CQC and ICB.
• Maintain health and safety, infection control, and data protection standards.
• Identify operational risks and take practical steps to resolve issues.

Finance and Resources

• Monitor resources, equipment, and space to ensure smooth operations. Ensure costeffective use of resources in daily operations.

Communication and Teamwork

• Act as a key point of contact
• Build effective working relationships with staff, patients, PCN colleagues, and suppliers.
• Attend meetings as requested

Other Duties and Expectations

• Provide temporary cover for selected responsibilities when required, such as during periods of annual leave
• Maintain knowledge of and compliance with Practice policies and procedures relating to this post
• Attend relevant training courses as requested by the Business Manager and Practice Partnership, including assigned statutory and mandatory training
• Undertake any other duties as required by the Practice and determined by the Business Manager and/or Practice Partnership
• Promote the welfare of children, young people and vulnerable adults and comply with the practice safeguarding policies and procedures.
• Maintain strict confidentiality regarding patient, staff and business information and comply with practice policies and procedures
• Follow practice policies in relation to Health and Safety and Patient Safety
• Be committed to equality, diversity and appropriate professional conduct
• Work within scope of practice and avoid decision making outside of competence

This job description is intended as a guide and does not constitute and exhaustive list of duties. It may be amended to meet the changing needs of the practice.

Person Specification

Qualifications

Essential

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics at Grade C/Level 4 or above.
• Evidence of good IT literacy, including the use of Microsoft Office applications and electronic record systems.
• Willingness and ability to undertake role-related training, including Care Navigation training and mandatory NHS training requirements.
• Understanding of the importance of confidentiality and data protection within a healthcare environment.

Desirable

• Care Navigation training or relevant NHS reception/care coordination qualification.
• NVQ Level 2 or 3 in Business Administration, Customer Service, Health and Social Care, or an equivalent qualification.
• Training in safeguarding, information governance, customer service or conflict resolution.
• Knowledge of NHS services and primary care pathways.
• Familiarity with clinical systems such as EMIS Web, SystmOne or similar healthcare software.

Experience

Essential

• Previous experience working in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Experience handling telephone, face-to-face and written enquiries in a professional and courteous manner.
• Experience managing competing priorities and working effectively in a busy environment.
• Experience maintaining accurate records and handling confidential information.
• Experience using computer systems for data entry, record keeping and administrative tasks.
• Experience working as part of a team and building positive working relationships.
• Demonstrable ability to provide a high standard of customer service and deal with challenging situations in a calm and professional manner.

Desirable

• Previous experience working in a GP practice, NHS organisation, healthcare setting or other patient-facing environment.
• Experience of care navigation, signposting, patient triage support or appointment management.
• Experience using clinical systems such as EMIS Web, SystmOne, Docman or NHS Digital platforms.
• Experience processing repeat prescriptions, patient registrations, referrals or healthcare-related administrative processes.
• Experience supporting compliance with healthcare regulations, policies and quality standards.
• Experience promoting and supporting the use of online services and digital healthcare solutions.
• Experience handling patient concerns or complaints in accordance with organisational policies.
• Experience contributing to operational improvement, risk management or service development initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conisbrough Group Practice

Address

The Stone Castle Centre

Gardens Lane

Conisbrough

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://conisbroughgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be required to see patients of all ages presenting with injury or illness complaints and complete the episode of care with treatment or referral onwards.

Consultations will either take place face to face or via telephone and documented timely and thoroughly within patient notes.

The post holder will influence, lead, support and motivate colleagues to maintain morale in difficult and challenging situations.

The post holder will provide clinical lead during a shift by modelling the professional attitudes and behaviours outlined in the LCHS behaviours framework.

Please see job description for further details.

Person Specification

Qualification

Essential

• Regulated Health Care Professional with existing registration.
• Educated to degree level or equivalent.
• Evidence of Level 7 study
• Level 6/7 History Taking qualification.
• Independent prescribing / supplementary prescribing qualification, or a willingness to work towards
• HEI or LCHS approved minor injury course
• HEI or LCHS approved paediatric course or willingness to work towards

Desirable

• Leadership modules
• Recognising the sick child.
• Chronic disease management
• Recognised Teaching and Assessing course (e.g. Mentor Preparation, SLIP, Clinical Educator course, PGCE).

Experience

Essential

• Significant post registration experience where autonomous working at a highly specialised level that has been acquired in the speciality area or a related area where enhanced skills could be transferrable
• Experience of clinical leadership
• Proven track record of teaching/supervising and assessing
• Experience of working within multi professional settings with consolidated clinical practice and contributing to effective team working
• Experience of leading evidenced service improvement and innovation through service/practice development initiatives, audit or research

Desirable

• People Management
• General management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Skegness UTC

Dorothy Avenue

Skegness

PE25 2BS

United Kingdom

Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached Job description which gives an overview of the role but is not exhaustive and will be reviewed at regular periods

Person Specification

Qualifications

Essential

• See attached Job Description and person specification

Desirable

• Previous experience of working in a GP surgery. Understanding of Care Navigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Leeds Family Practice

Address

West Lodge Surgery

New Street

Farsley

Pudsey

West Yorkshire

LS28 5DL

United Kingdom

Employer's website

https://www.westleedsfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Advance Care Planning Practitioner (ACPP) will be part of the Quality Improvement project to support general practices and care homes across Primary Care Networks to identify individuals who may be at the end of their life utilising the EARLY clinical search tool and support the clinical validation process.

They will lead the coordination of the palliative care register and subsequent advance care planning with the individual and those close to them regardless of the setting in which they live. The GP will still have input into the care of the individual as needed.

Evaluation of the ACPP role and producing an end of Quality Improvement project report will be integral to the role.

Primary Duties and Areas of Responsibility

Liaise with GP's regarding the practice palliative care register, promoting the use of the EARLY clinical search tool to proactively identify those who may be in the last 12 months of their life but not on the palliative care register.

Support with the clinical validation process and where clinically appropriate review those who may benefit from having an advance care planning discussion

Ensure correct documentation and coding is recorded via EMIS to allow information sharing via EPACCS and other modes of information sharing

Act as a core member of the wider PCN MDT liaising with other providers of palliative and end of life care to refer and/or signpost to other services to meet the needs of the person and those important to that individual.

Coordinate palliative care register meetings, ensuring individuals have access to equitable care whilst ensuring those with complex needs, including symptom management, have a GP review

Utilising advance communication skills undertake a holistic assessment of the individuals physical, psychosocial, emotional and spiritual needs to elicit their preferences and wishes.

With regards to the above, formulate the individuals advance care plan ensuring they, and those close to them, are central to the future care shared decision-making process.

Recognising inequalities in palliative and end of life care, to lead on the collection of quantitative and qualitative data, the development of a quality improvement plan and reporting to monitor progress

Auditing and reporting on the key deliverables and progress of the quality improvement pilot to the Pennine Lancashire Palliative and End of Life Care Steering Group, sharing best practice across Lancashire & South Cumbria primary care organisations

Feed into the management and development of the ACPP role

Feed into the National Palliative Care Agenda and program of work

Education, Training and Development

Demonstrates self-development through continuous professional development activity; working alongside clinical pharmacist to identifying areas to develop

Participates in the delivery of formal education programmes

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

To participate/undertake staff surveys and routine audits as and when required

Review and agrees new ways of working to ensure best use of systems

Participate within team competencies to ensure quality of service.

Health and Safety/Risk Management

The post-holder must comply at all times with the organisations Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Infection Control

All staff must comply with Prevention and Control of Infection Policies and complete any related mandatory training.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

All members of staff are bound by the requirements of the Data Protection Act 1998. Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with policies and procedures, IG regulations and Data Protection Act relating to confidentiality and the protection of personal and sensitive data

Special Working Conditions

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

The post-holder may have contact with body fluids i.e. wound exudates, urine etc. while in clinical practice.

Development Review

Key performance objectives, development needs and completion of a Personal Development Plan will be discussed and agreed at Annual Appraisal Reviews.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within primary care. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of primary care.

Person Specification

Experience

Essential

• Extensive clinical experience in a palliative and end of life care role within the last 2 years
• Relevant face to face interaction within the last 2 years
• Experience of leading on relevant audit process including interpretation and reporting of the data
• Experience in feeding into meetings across neighbourhoods
• Experience of liaising with external agencies/organisations and services to refer on/signpost

Desirable

• Ability to present verbal and written reports

Other

Essential

• Ability to prioritise workload, balancing clinical and non-clinical activities
• Reflective practitioner
• Ability to travel within the Blackburn Primary Care Neighbourhoods
• Excellent general communication skills, both written and verbal, with a personable nature
• Ability to work autonomously but also feed into a team dynamic

Qualifications

Essential

• Registered General Nurse
• Advanced Communication Skills (ACST) training completed or equivalent
• 1st degree in related field
• Recent evidence of related study

Desirable

• MSc Palliative and End of Life Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Local Primary Care GP Federation

Address

Suite 5, Blackburn Enterprise Centre

Furthergate

Blackburn

Lancashire

BB1 3HQ

United Kingdom

Employer's website

https://lpcfederate.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Purpose

The Kent & Medway Primary Care Provider Collaborative (PCPC) will launch in 2026 to provide a unified, strategic and influential provider voice for primary care. The Chief Executive will lead the mobilisation, legal establishment, governance, and strategic positioning of the collaborative during its critical first year.

The postholder will also develop and implement a financially sustainable operating model, ensuring the PCPC is able to deliver measurable value, secure appropriate resource, and, over time, operate as a viable and self-sustaining organisation within the Kent & Medway system.

The postholder will build credibility rapidly with senior system partners, strengthen relationships across general practice, GP federations and wider primary care (pharmacy, optometry and dentistry) to ensure the PCPC becomes a respected, high performing collaborative that delivers measurable value, supports system transformation, and improves outcomes for the Kent & Medway population.

The successful applicant will have a proven track record of shaping, modelling, and embedding an organisational culture rooted in collaboration, trust, fairness and empathy, ensuring these values are consistently reflected in how the organisation operates.

An exceptional candidate will be ambitious, curious, resilient, decisive and able to create optimism around a shared future.

Key Accountabilities

Strategic Leadership

• Lead the mobilisation, legal establishment and governance of the PCPC.
• Shape and articulate a clear strategic vision for the collaborative, aligned with NHS Kent & Medway ICB priorities.
• Position the PCPC as a credible, authoritative system partner representing primary care.

Culture & Behaviours

• A proven track record of shaping, modelling, and embedding an organisational culture rooted in collaboration, trust, fairness and empathy.
• Ensure these values are consistently reflected in how the organisation operates.
• Ensure PCPC operates with the highest standards of integrity, transparency and professionalism.

Collaborative Development & Delivery

• Build strong, trusting relationships with the PCPC Board, ICB, Federations, and wider system partners.
• Act as the primary interface between the PCPC, commissioners, providers and system partners.
• Lead the development of collaborative service models, including neighbourhood development, left shift and upstream care design.
• Establish a systematic approach to identifying opportunities for collaborative working, including horizon scanning, policy review and commissioning insight (including PSR).

Operational Leadership & Governance

• Develop the PCPCs legal framework and establish an effective PMO function.
• Ensure robust governance, programme oversight and accountability across all collaborative priorities.
• Ensure the PCPC is technologically enabled, leveraging digital tools and data to support delivery.
• Secure appropriate resources to support delivery and identify efficiencies across partners.

Engagement & Influence

• Build trust rapidly across general practice and wider primary care.
• Ensure effective communication and engagement with staff, communities, carers and patients.
• Represent primary care confidently and authoritatively at system meetings.
• Liaise with regional and national Primary Care Collaboratives to share learning and strengthen collective influence.

Core Behaviours

The CEO will demonstrate:

• Strong relationship building and partnership skills.
• High political acumen and credibility with senior leaders.
• Commitment to co-production and inclusive leadership.
• Strategic thinking, innovation and the ability to challenge conventional approaches.
• Ability to synthesise complex information and make sound strategic decisions.
• Commercial awareness and value for money mindset.
• Integrity, transparency, humility and genuine commitment to improving the health outcomes for the population of Kent and Medway.

Knowledge & Skills Profile

Relationship & Engagement

• Outstanding communication and influencing skills.
• Ability to build trust rapidly across general practice and primary care.
• Organisational development proven track record.
• Strong understanding of GP/primary care (both contractual and operational).

System Leadership & Strategy

• Proven ability to operate at executive level within complex systems.
• System thinking capability, connecting interdependencies across providers and pathways.
• Ability to evaluate opportunities and risks with commercial awareness.
• Ability to synthesise large volumes of complex information.
• Strong understanding of current and evolving NHS architecture.
• Tech savvy and comfortable with digital innovation.
• Innovative mindset with ability to challenge conventional thinking.
• Ability to articulate complex issues simply and persuasively and adaptable to different audiences.

Person Specification

Qualifications

Essential

• Masters level qualification or equivalent experience
• Evidence of sustained personal and professional development
• Leadership Development

Experience

Essential

• Significant experience at CEO, Executive Director, MD or equivalent senior level.
• Senior level experience in both or either Primary Care or Community Care
• Track record of delivering significant strategic and organisational change
• Successfully managing significant budgets and resources
• Significant experience leading and developing strategy across multiple partners
• Experience providing board level leadership within regulatory environments
• Proven track record of effective negotiations
• Track record of achievement at executive or very senior level in a complex health environment
• Experience building credibility with Boards, management and clinical teams
• Proven track record of driving improvements in performance and standards of care

Desirable

• Primary Care contracting / commissioning knowledge and experience
• Leading Provider Collaboratives, Federations, Alliances or other member based organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent Local Medical Committee

Address

Kent & Medway Primary Care Provider Collaborative

Unit 8

Roebuck Business Park, Ashford Road

Maidstone

Kent

ME17 1AB

United Kingdom

Employer's website

https://www.kentlmc.org/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications & Knowledge

Essential

• Registered Nurse (Part 1)
• Current NMC Registration
• Master's Degree or equivalent experience
• Specialist qualifications
• Expert level of knowledge in clinical speciality
• Knowledge of service improvement
• Able to undertake a literature search and critically appraise research papers

Desirable

• Teaching qualification (or equivalent experience)
• Management qualification (or equivalent experience)
• Advanced clinical skills
• Non-medical Prescribing (v300)

Experience

Essential

• Relevant experience at Band 6
• Experience in the relevant specialty
• Experience of working in a multi-professional environment
• Experience of managing a ward/area/department
• Experience of working with pre-registration nursing/midwifery students in a mentorship role
• Experience of undertaking audit
• Experience of using reflective learning to support the development of self and staff

Desirable

• Band 7 experience
• Experience of participating in research

Language Skills

Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hywel Dda University Health Board

Address

Prince Phillip Hospital

Bryngwyn Mawr

Llanelli

SA14 8QF

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities of the Role

Provide expert advanced clinical practice for people living with frailty, multimorbidity, complex needs and high risk of deterioration or avoidable hospital admission.

Lead the clinical and operational delivery of the PCN Proactive Care Team and ensure safe, effective and coordinated working across PCN practices and community settings.

Lead implementation and delivery of the Proactive Care Programmes, including cohort identification, holistic assessment, personalised care planning, named care coordination and outcome monitoring.

Lead care home Enhanced Health in Care Homes activity, ward rounds and MDT working in collaboration with practice GPs, ACPs, care home teams, pharmacists and community services.

Develop Cross Gates PCNs neighbourhood health model by strengthening integration, coordination and communication between primary care, community services, mental health, social care, public health, housing and the voluntary sector.

Use population health management and clinical judgement to target those with greatest unmet need and address health inequalities and wider determinants of health.

Promote prevention, early intervention and proactive care to reduce deterioration, crisis, unnecessary use of reactive services and avoidable hospital admission.

Outline of the Post

1. Advanced Clinical Practice

Advanced assessment and treatment: Independently assess, examine, investigate, diagnose and treat patients with complex, undifferentiated, acute and deteriorating presentations in care homes and patients homes.

Independent prescribing: Prescribe, deprescribe and optimise medicines within professional scope, evidence based guidance and local pathways.

Frailty and complex care: Manage frailty, multimorbidity, polypharmacy, cognitive decline, dementia, long term conditions and complex social circumstances using a holistic, person centred approach.

Care-home and home visiting: Lead care home ward rounds, urgent home visits, proactive frailty reviews, anticipatory care planning and escalation planning, working closely with practice clinical teams.

Admission avoidance: Recognise deterioration early, coordinate timely intervention and maximise safe alternatives to hospital where clinically appropriate.

Prevention and Vaccination: Actively support the planning and delivery of seasonal vaccination programmes for care home, housebound and proactive care cohorts, working with Clinical Care Coordinators and PCN clinicians to improve uptake, prevent avoidable illness and reduce the risk of deterioration and hospital admission.

2. Proactive Care and Population Health

Population health management: Use population data, practice intelligence and clinical judgement to identify and prioritise people at greatest risk of deterioration or avoidable admission.

Personalised proactive care: Ensure holistic assessment, personalised care planning, named care coordination and appropriate step-up and step-down of support for the proactive care cohort.

Health inequalities: Target people with greatest unmet need and address wider determinants including housing, debt, isolation, carer pressures and barriers to accessing care.

Prevention: Embed early intervention, self-management, health coaching, social prescribing and community support to help people maintain independence and wellbeing.

3. Clinical Leadership and Team Management

Clinical leadership: Provide visible senior clinical leadership for the PCN Proactive Care Team and act as an expert resource for complex clinical and professional decision-making.

Operational management: Lead the day to day clinical and operational management of the proactive care team, including workload, caseloads, job planning and delivery against priorities.

Supervision and development: Provide clinical supervision, appraisal support, mentoring and workforce development, ensuring staff work within competency, professional and governance frameworks.

Quality and safety: Lead clinical governance, risk management, incident learning, safeguarding, audit and continuous improvement across the service.

4. MDT and Neighbourhood Working

MDT leadership: Chair and clinically lead proactive care and care home MDTs, ensuring clear ownership, timely actions, escalation and follow-up.

Integrated neighbourhood working: Build effective working relationships across primary care, geriatric medicine, LCH community services, respiratory and cardiology teams, mental health, Adult Social Care, Linking Leeds, Housing, the Local Care Partnership and voluntary/community organisations.

System leadership: Support the PCN Clinical Director, GP Lead and PCN Manager to develop neighbourhood health and represent the PCN in relevant partnership forums.

5. Service Development and Delivery

Proactive Care: Lead delivery of the Proactive Care Programmes / Pilots, including service standards, coding, data quality and contractual requirements.

Enhanced Health in Care Homes: Oversee delivery of care home enhanced care, ward rounds, proactive reviews and coordinated MDT support.

Outcomes and performance: Monitor agreed activity and outcomes, including proactive care numbers, unplanned care use and patient experience.

Transformation: Lead pathway redesign and service development across prevention, proactive and reactive care, testing new ways of working and integrating specialist support into neighbourhood teams.

6. Communication, Education and Professional Practice

Communication and influence: Communicate complex and sensitive information effectively, facilitate shared decision making and influence across organisational boundaries.

Education and learning: Provide teaching, mentorship, promote evidence based practice and support research, service evaluation and quality improvement.

Professional practice: Maintain advanced clinical competence, CPD, supervision, appraisal and professional registration, revalidation requirements, and practise in line with relevant legislation, professional standards and organisational policies.

Person Specification

Experience

Essential

• Significant post-registration experience, including substantial autonomous practice at an advanced clinical level.
• Demonstrable experience managing complete episodes of care for undifferentiated, complex and deteriorating patients, including diagnosis, investigation, treatment and referral.
• Experience working with frailty, multimorbidity, complex needs and/or older people in community or primary care settings.
• Experience undertaking home visits and/or care-home clinical reviews or ward rounds.
• Experience of anticipatory care planning, personalised care planning and shared decision-making.
• Significant experience of multidisciplinary and multi-agency working across health, social care and/or voluntary sector boundaries.
• Experience leading a clinical team, including operational management, supervision, performance management and workforce development.
• Experience leading service redesign, transformation, quality improvement or pathway development.
• Experience using data, audit and outcome measures to monitor service performance and drive improvement.

Desirable

• Experience working within Primary Care Networks and/or integrated neighbourhood teams.
• Experience of Enhanced Health in Care Homes delivery.
• Experience of population health management, risk stratification or proactive care cohort identification.
• Experience of contract/service specification delivery and reporting to commissioners or system partners.

Knowledge and Skills

Essential

• Expert knowledge of advanced clinical practice, clinical reasoning, differential diagnosis and management of complexity.
• Strong knowledge of frailty, multimorbidity, polypharmacy, dementia/cognitive impairment, falls, functional decline and common long-term conditions.
• Knowledge of anticipatory care planning, end-of-life care, treatment escalation planning and admission avoidance.
• Understanding of proactive care, prevention, early intervention, personalised care and the principles of neighbourhood health.
• Understanding of population health management, health inequalities and wider determinants of health including housing, debt and social isolation.
• Knowledge of clinical governance, safeguarding, Mental Capacity Act, consent, information governance and risk management.
• Ability to chair complex MDTs, synthesise multidisciplinary information, allocate actions and maintain clinical oversight.
• Ability to analyse service data, identify trends, evaluate outcomes and translate findings into improvement actions.
• Ability to lead change, influence stakeholders, negotiate across organisational boundaries and build effective partnerships.
• Excellent written and verbal communication skills, including presentation of complex information to clinical and non-clinical audiences.
• High level digital literacy, including Microsoft 365 and clinical systems such as SystmOne and/or EMIS.

Desirable

• Knowledge of Proactive Care Frameworks and Models.

Qualifications

Essential

• Current registration with an appropriate UK professional regulator (e.g. NMC or HCPC) relevant to the applicants advanced clinical practice role.
• Masters degree in Advanced Clinical Practice, or equivalent masters-level advanced practice qualification demonstrating the four pillars of advanced practice.
• Independent non-medical prescribing qualification with current prescribing competence.
• Advanced clinical assessment / physical examination qualification at postgraduate or masters level.
• Evidence of substantial continuing professional development relevant to frailty, multimorbidity, complex care and advanced practice.
• Leadership or management qualification, or evidence of equivalent senior leadership experience.

Desirable

• Teaching, mentorship, practice educator or clinical supervision qualification.
• Postgraduate qualification in frailty, older people, long-term conditions, palliative care or a related field.

Personable Attributes

Essential

• Visible and credible clinical leader who demonstrates accountability, integrity and sound professional judgement.
• Able to work autonomously while recognising limits of competence and escalating appropriately.
• Collaborative leadership style with the ability to enable shared decision-making and empower multidisciplinary teams.
• Strong organisational skills with the ability to manage competing clinical, operational and strategic priorities.
• Resilient, adaptable and able to lead effectively through uncertainty and service change.
• Commitment to person-centred care, prevention, health inequalities and improving outcomes for people with complex needs.
• Commitment to learning, reflective practice, clinical supervision and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cross Gates Primary Care Ltd

Address

The Grange Medical Centre

999 York Road

Leeds

LS14 6NX

United Kingdom

Employer's website

https://www.crossgatespcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principle Duties and Responsibilities:

The post-holder will support delivery of the Practice EHCH service in accordance with:

• the current NHS England Network Contract DES;
• the current Enhanced Health in Care Homes framework;
• the Practices agreed care-home operating model;
• the Practice's clinical governance arrangements;
• relevant ICB requirements and local pathways;
• NICE guidance and other national clinical guidance;
• relevant safeguarding, Mental Capacity Act and deprivation of liberty requirements;
• information governance requirements;
• local medicines-management policies;
• relevant CQC requirements and care-home policies; and
• professional standards and regulatory requirements.

The AMP will:

• Participate in scheduled care-home ward rounds as part of the multidisciplinary team and according to the agreed Practice care-home model.
• Work collaboratively with care-home staff to identify residents requiring clinical review, prioritising according to clinical urgency, frailty, risk and agreed care-home processes.
• Contribute to proactive identification of residents at increased risk of deterioration, hospital admission, falls, medication-related harm, malnutrition/dehydration, pressure damage and other significant health risks.
• Contribute to personalised care and support planning, ensuring that the resident's wishes, preferences, capacity, communication needs, clinical needs and goals are considered.
• Support timely clinical assessment of new or returning care-home residents and contribute to the Practice's arrangements for comprehensive assessment and personalised care planning following admission/readmission.
• Review and update care plans where there is a significant change in clinical circumstances.
• Work with the wider MDT to identify appropriate interventions and services that enable residents to remain safely within the care-home environment wherever appropriate.
• Participate in MDT discussions and case conferences for residents with complex or changing needs.
• Support effective communication between the care home, Practice, community services, secondary care, pharmacy, social care and other relevant agencies.
• Contribute to service evaluation, audit, quality improvement and monitoring of EHCH activity and outcomes.

The current national framework emphasises integrated working between primary care, community health, social care and care homes, with personalised care and support at the centre of the model.

Person Specification

Qualifications

Essential

• Current professional registration appropriate to the AMP profession.
• Relevant advanced clinical qualification at postgraduate level or demonstrable equivalent advanced-practice capability.
• Evidence of advanced clinical assessment and decision-making competence.
• Evidence of ongoing professional development.
• Appropriate prescribing qualification where prescribing is a requirement of the post.
• Appropriate training and competence in phlebotomy.
• Evidence of competence in relevant clinical observations and investigations.
• Current mandatory training appropriate to the role.
• Appropriate professional indemnity/insurance arrangements.

Desirable

• Advanced practice MSc or equivalent.
• Independent prescribing qualification.
• Advanced assessment qualification.
• Non-medical prescribing qualification where applicable.
• Relevant care-of-the-elderly/frailty qualification.
• Palliative/end-of-life care training.
• Dementia training.
• Leadership qualification.
• Relevant safeguarding qualification/training.

Skills and Competency

Essential

• The post-holder must demonstrate the ability to:
• undertake advanced clinical assessment;
• make safe autonomous clinical decisions;
• recognise clinical deterioration;
• manage acute clinical presentations;
• manage long-term conditions;
• interpret clinical investigations;
• undertake phlebotomy;
• perform routine observations;
• formulate differential diagnoses;
• develop management plans;
• initiate appropriate treatment within scope;
• make appropriate referrals;
• safety-net patients and care staff;
• communicate complex clinical information clearly;
• work effectively within an MDT;
• manage competing clinical priorities;
• maintain accurate clinical records;
• use electronic clinical systems;
• manage clinical risk;
• escalate appropriately;
• demonstrate sound clinical judgement; and
• work effectively in a care-home environment.

Communication

Essential

• Excellent verbal and written communication skills.
• Ability to communicate effectively with older people and people with cognitive impairment.
• Ability to communicate with relatives and carers sensitively.
• Ability to communicate with care-home staff at all levels.
• Ability to manage difficult or sensitive conversations.
• Ability to explain clinical information clearly.
• Ability to negotiate and influence appropriately.
• Ability to work constructively across organisational boundaries.
• Demonstrable commitment to compassionate and person-centred care.

Clinical Knowledge

Essential

• Good working knowledge of:
• acute illness in older people;
• frailty;
• multimorbidity;
• long-term condition management;
• dementia and delirium;
• falls;
• nutrition and hydration;
• medicines safety;
• polypharmacy;
• safeguarding;
• Mental Capacity Act;
• consent;
• advance care planning;
• palliative and end-of-life care;
• appropriate referral pathways;
• infection prevention and control;
• clinical governance;
• patient safety;
• evidence-based practice; and
• relevant NICE and national guidance.

Desirable

• Knowledge of:
• Enhanced Health in Care Homes;
• Network Contract DES requirements;
• primary care contractual arrangements;
• care-home clinical governance;
• community services;
• admission avoidance pathways;
• virtual wards;
• urgent community response;
• integrated care systems;
• shared care records; and
• care-home quality and regulatory requirements.

Experience

Essential

• Significant post-registration clinical experience.
• Experience of autonomous clinical assessment and decision-making.
• Experience of managing patients with acute illness.
• Experience of managing patients with multiple long-term conditions.
• Experience of working with older people and/or people with frailty and complex needs.
• Experience of multidisciplinary working.
• Experience of clinical risk assessment and escalation.
• Experience of interpreting clinical investigations.
• Experience of making or supporting appropriate referrals.
• Experience of maintaining high-quality clinical records.
• Experience of working within clinical governance arrangements.
• Experience of recognising deterioration and acting appropriately.

Desirable

• Experience working in general practice.
• Experience working in care homes.
• Experience undertaking care-home ward/home rounds.
• Experience of proactive care planning.
• Experience of admission avoidance.
• Experience of frailty assessment.
• Experience of palliative/end-of-life care.
• Experience of medicines optimisation/polypharmacy.
• Experience of quality improvement or clinical audit.
• Experience of teaching care-home or healthcare staff.

Leadership and Teamwork

Essential

• Demonstrable ability to work effectively as part of an MDT.
• Ability to work autonomously while recognising the need for escalation.
• Ability to provide clinical leadership within scope of practice.
• Ability to support colleagues and care-home staff.
• Ability to contribute to service improvement.
• Ability to manage clinical priorities safely.
• Ability to work collaboratively with primary, community and secondary care.
• Commitment to shared decision-making.

Personal Qualities

Essential

• The successful candidate will demonstrate:
• professional integrity;
• compassion;
• reliability;
• resilience;
• initiative;
• accountability;
• sound judgement;
• adaptability;
• commitment to patient safety;
• commitment to equality and inclusion;
• commitment to continuous learning;
• ability to work under pressure;
• ability to recognise personal limitations;
• commitment to collaborative working; and
• a proactive approach to improving care for care-home residents.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide timely clinical care to gtd healthcare urgent care patients in the form of advice or face to face consultation whilst on shift.
• To ensure that where appropriate, the patient is referred for further management with the relevant service, e.g. secondary care specialties, community services.
• To proactively communicate with the Clinical Shift Leads and Senior Care Co-ordinators to ensure the smooth running of the shift.
• To be responsible for prioritization and timeliness of all consultations assigned to the shift.
• Work with colleagues to maximize effective and efficient delivery of care to patients.
• To work within the prescribing formulary, taking account of the minimum length of prescribed treatment.
• Provide clinical advice to both internal and external other staff as required (e.g. Clinical Shift Lead, Senior Care Co-ordinator, Triage Nurses, other GPs, District Nurses).
• Represent gtd healthcare in a professional manner when in contact with the general public and other professionals.
• Support locally developed urgent care pathways and community alternatives to admission, e.g. DVT service, alternative to transfer (ATT/PATS) scheme with NWAS.
• To support streaming of patients to or from co-located A&E services.
• On call shifts (optional): Doctors on call are expected to respond to phone requests within 5 minutes of call and to be able to attend at any of our centres within 1 hr.

Personal development

• Maintain appropriate professional registration and ensure working within professional competencies.
• To ensure all statutory and mandatory training relevant for post is completed.
• Identify own training needs, in consultation and attend agreed relevant courses / study days to enhance personal development.
• To be available for meetings and appraisals from time to time as required.
• Actively seek out learning opportunities via networking with peers in other organisations.
• Participate in the NHS Appraisal process and all activities required for revalidation.

Corporate responsibilities

• To have a good understanding and follow the organisations policies and procedures.
• Work as part of the gtd healthcare multidisciplinary team to ensure a positive and productive team environment is developed and maintained at all times.
• Work as part of a team to ensure targets are met and have primary responsibility for operational targets in real time.
• To contribute to any strategic developments arising from the urgent care agenda.
• Involvement in the teaching and training of other health professionals who may be attached to the service.
• Alert gtd management promptly to problems in service delivery or concerns about the competence of clinical and non-clinical colleagues.
• To provide relevant information and assurance regarding Working Time Directive and hours worked.
• To contribute and participate in the management of complaints and concerns where appropriate.
• Participate in audit of clinical and patient services.

Other duties:

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Hold full GMC Registration with a current license to practice and without any current restrictions/undertakings.

Skills and Attributes

Essential

• Computer literacy. An ability to use the clinical systems and online decision support combined with a reasonable typing speed.
• Skilled and experienced in telephone consultation with good telephone manner and clear diction.
• Able to demonstrate holistic patient care.
• Flexible and able to adapt to change.
• Good problem solving skills.
• Able to work within a team and take instruction as required.
• Able to quickly establish rapport and credibility with others in the team.
• Able to represent the organisation with internal and external stakeholders in a professional manner.
• Able to use own initiative, work autonomously and be self motivated.
• Empathetic and caring.
• Socially & ethically aware.
• Professional approach and a presentable appearance.
• Excellent communication and listening skills even in difficult situations.
• Good team player who is able to support, value and respect the contribution of all members.
• Good time management being able to function well under time and patient pressure.
• Flexible approach to working pattern across the entire OOH period.
• Able to work in treatment centres / Urgent Care.

Desirable

• Familiar with ADASTRA.

Experience

Essential

• An up to date understanding of modern primary care and its delivery in an OOH/urgent care setting.
• Experience of working in urgent primary care.
• Able to manage common medical, surgical and psychiatric emergencies.
• Ability to make appropriate referral for further management.
• Has an understanding of local services, pathways and OOH services and Integrated Urgent Care.
• Minimum of 3 years working in A&E (ED) as Specialty Doctor / Associate Specialist.

Desirable

• Understanding of National Quality Requirements in Out of Hours.
• Experience of GP Training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR2 9HT

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE/SUMMARY

• The post-holder will support the management of the Urgent Primary Care service, which operates 7 days a week, 24/7, ensuring that all rota shifts including standby are filled.
• The post holder will manage day to day UPC activity and deputise for the UPC Operations Administration Manager as required.The postholder will produce reports on performance, and liaison with NEAS and YAS.
• Additional administrative duties will also be required, e.g., prescription management, management of Systmone, coordination and organisation of meetings and training.
• The service operates from several locations including the Queen Elizabeth Hospital, Gateshead, the post holder will work autonomously and flexibly.

MAIN DUTIES AND RESPONSIBILITIES

To support CBC to manage the deployment of salaried and sessional UPC clinicians and administrators and collect data for report running. The post holder will liaise with UPC managers and the Clinical Lead to secure provision of an effective Urgent Primary Care service. The role will also include a broad and flexible range of administrative duties that may change as the service develops.

• Ensure that CBCs contractual requirements to place clinicians in the UPC and Extended Access (EA) are fulfilled at all times.
• Liaise with UPC clinicians, registrars and administrators to ensure accurate and effective deployment to meet operational requirements.
• Support management of the rota, ensuring that the needs of the service are met.
• Ensure that all UPC clinicians are appropriately qualified, registered, indemnified, have up to date DBS clearance and relevant training and up to date appraisals to deliver their role
• Ensure annual indemnity insurance is up to date.
• Liaise with YAS regarding the day-to-day use and management of Systmone and resolve any queries from UPC staff.
• Liaise with Gateshead GP Practices to ensure that they are given full support from the service.
• Coordinate medicines management in consultation with Pharmicus representative, including receiving stock and stock control.
• Maintain operating systems including RotaMaster and Systmone, collecting data for contractual/audit/finance purposes.
• Support the work of the administrative staff and contribute to the administrative duties within the service.
• Support and deliver training to new members of the team with regards to processes and procedures.
• Liaise with the UTC Nursing Teams to support service delivery with appointment allocation and room space.
• Ensure that information is available regarding the national quality requirements (NQR) for the service are delivered and information to demonstrate this is available for contract monitoring.
• Ensuring information for GP audit is made available to Clinical Lead as required.
• Reporting in line with NQR and contract monitoring requirements.
• Update and contribute to service communications within service and external stakeholders.
• Support the work of the Data team and contribute to the delivery of reports.
• Support the Operational Manager in publishing the 10 weekly rota from source rota and allocate incoming requests.
• Awareness of CQC principles and the impact on individuals and service delivery.
• Manage patient flow in all streams of service, providing support to clinical and non-clinical staff to ensure the smooth running of the service.
• Participate in the development and implementation of policies and procedures and propose changes to working practices as appropriate to improve service delivery.
• Ensure effective communication takes place within the UPC team
• Assist in the training/induction programme for new GPs, registrars and staff within the team.
• Assist colleagues during annual leave periods, other absences, and unusually high workloads.
• Maintain the manual and electronic filing systems within the department.
• Undertake projects as required by the manger with particular regard to service improvement.
• Carry out additional duties as and when necessary to ensure continuity of service within the Company.

Person Specification

Qualifications

Essential

• Minimum of 5 GCSEs (or equivalent) graded 4 or above Maths and English GCSE
• ECDL qualification or be able to demonstrate IT skills to this level
• Business Administration NVQ Level 3

Desirable

• Leadership qualification or relevant experience
• Evidence of continued professional development

Other

Essential

• Flexibility and the willingness to learn and take on new tasks
• Flexibility with hours/days of work to cover the 24/7 service needs
• Ability to work as part of a multidisciplinary team

Skills knowledge and experience

Essential

• Strong levels of IT proficiency and experience in using the Microsoft suite of programmes, including email, word, excel and PowerPoint
• Experience of working within a busy working environment
• Experience working within NHS or Primary Care setting
• Working and communicating with
• staff at all levels
• Planning and organising meetings, training activities and other events
• Collecting, analysing data and reporting on business performance
• Excellent communication and interpersonal skills
• Ability to work as part of a multi disciplinary team
• Ability to work with limited supervision and use initiative regarding tasks to see through to completion
• Proven ability to handle a busy and varied workload
• Attention to detail with an ability to follow process
• Understanding of Information
• Governance, Data Protection and
• Confidentiality
• Strong organisational ability and ability to prioritise workload and meet deadlines
• Able to liaise with patients and clinical staff both face to face and via the telephone
• Problem solving skills
• Ability to meet the transport requirements of the post

Desirable

• Experience and understanding of managing Admin and GP workload in Urgent Primary Care
• Experience of supervising the work of others
• Knowledge of Rotamaster, Systmone and EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CBC Health

Address

CBC Health Federation

QE Hospital

Sheriff Hill

Gateshead

NE9 6SX

United Kingdom

Employer's website

http://www.cbchealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Signpost patients appropriately to self-help resources as required, proving them with written and digital sources where necessary.
• Printing and issuing pathology forms and specimen pots as required. Advising patients if there are specific requirement they need to follow when collecting the sample. Collecting in the sample and ensuring this is placed in the pathology collection box.
• Ensuring patient phone calls are managed in a timely manner, politely, supporting patient needs.
• Ensuring Tasks within the clinical system are actioned in a timely manner.
• Raising Tasks within the clinical system where appropriate.
• Administration of patient letters via the Anima Document Management system or Document Management System in SystmOne.
• Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
• Work with PCN and other community services as required, in an appropriate and polite manner to facilitate patient.
• Updating patient records accurately and in a timely manner
• Answering patient phone calls ensuring patients queries are process in accordance the practice requirements, signposting patients as appropriate
• Ensuring all visitors are signed in and out of the building.
• Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary

Key Tasks

Projecting the practice values as the first point of contact at the practice

a. Unlocking and locking up of the premises securely.

b. Answering phone calls from patients and dealing with queries appropriately

c. Providing advice and support to patient face-to-face

d. Booking patients into the clinical system when they arrive for their appointment.

e. Ensuring clinical documentation is scanned on to the patient records in line with the practices processes

f. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

g. Support the coordination of patient care by working with colleagues or clinicians within the practice.

h. Chaperone patients as required.

i. FP10 management as per the practice policy when opening and closing the practice.

j. Identifying and escalating safeguarding concerns to the Safeguarding Lead within the practice.

Coordinate and integrate care

a. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

b. Support patients by way of raising requests for an appointment in our digital triage system Anima if they do not have the means to raise the request themselves. Monitoring the request if the patient down not have sufficient IT access and liaising with the patient accordingly.

c. Support patients by way of raising administration request (Med 3, requests for letter etc) in our digital triage system Anima if they do not have the means to raise the request themselves.

d. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

e. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

f. Work sensitively with people, their families and carers to capture key information, facilitating the patient journey with a focus on maintaining n their health and wellbeing.

g. Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

3. Professional development

a. Work with a named clinical point of contact for advice and support.

b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

c. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Miscellaneous

a. Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

b. Act as a champion for personalised care and shared decision making within the practice.

c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

d. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

e. Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

f. Work in accordance with the practices policies and procedures.

g. Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Qualifications

Essential

• Proficient in MS Office and web-based services
• GCSE Maths & English Grace C or above
• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
• lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals/agencies, when what the person needs is beyond the scope of the care navigator role e.g. when there is a mental health need requiring a qualified practitioner
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and verbal communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Experience of data collection and using tools to measure the impact of services
• Knowledge of the personalised care approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of, and commitment to, equality, diversity and inclusion
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Ability to recognise and work within limits of competence and seek advice when needed
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Meets DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Ability to provide motivational coaching to support peoples behaviour change
• Knowledge of how the NHS works, including primary care and PCNs
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social

Experience

Essential

• Experience of working in a GP practice, adult health and social care, learning support or public health / health improvement
• Experience of working within multi- professional team environments
• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Desirable

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of supporting people, their families and carers in a related role
• Experience or training in personalised care and support planning
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

99 Tyrone Road

Thorpe Bay

Southend-on-Sea

Essex

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Care Navigator is a key member of the practice team and acts as the first point of contact for patients, carers and visitors. The post holder will provide a professional, welcoming and efficient reception and administrative service, supporting the smooth day-to-day running of the practice and ensuring patients are appropriately directed to the correct service or clinician.

The role requires excellent communication skills, a patient-centred approach and the ability to work effectively as part of a busy multidisciplinary team.

Main Duties and Responsibilities

Patient Services

Act as the first point of contact for patients, carers and visitors, both in person and via telephone

Register new patients in accordance with practice policies and NHS requirements

Complete and process triage forms accurately to support appropriate clinical assessment

Allocate, book and manage patient appointments, ensuring patients are directed to the most appropriate service

Provide patients with accurate information regarding practice services and access routes

Administrative Duties

Process paper prescriptions in line with practice procedures and confidentiality requirements

Maintain and update patient records accurately and in a timely manner

Ensure all data is handled in accordance with GDPR and patient confidentiality standards

Support general administrative tasks as required to ensure the efficient operation of the practice

Practice Support

Open and or close the practice in line with agreed procedures

Provide cover for alternative working patterns during periods of staff absence

Support extended access services where required, including working additional hours outside of core practice times

Work collaboratively with clinical and non clinical colleagues to ensure a high standard of service delivery

General Responsibilities

Maintain a courteous, calm and professional manner at all times, particularly when dealing with distressed or unwell patients

Adhere to all practice policies, procedures and NHS guidelines

Participate in training and team meetings as required

Contribute to a positive, supportive and inclusive working environment

Working Hours

The role operates on one of two fixed working patterns:

Monday to Friday, 7:45am 1:30pm

or

Monday to Friday, 1:30pm 6:30pm

Additional hours may be requested to support extended access services outside of core practice hours, subject to service requirements.

Confidentiality

In the course of seeking treatment, patients entrust the practice with sensitive personal information. The Care Navigator must respect patient confidentiality at all times and comply with data protection legislation and practice policies.

Person Specification

Qualifications

Essential

• Good general standard of education, including literacy and numeracy skills

Desirable

• Customer service qualification or relevant training
• NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare

Experience