Job description

Job responsibilities

• The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration

• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team
• Act as a chaperone as required
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• Support in the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Knowledge of and ability to work to key policies and procedures
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Problem solver with the ability to process information accurately and effectively, interpreting data as required

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Eaglescliffe Medical Practice

16 Sunningdale Drive

Eaglescliffe

Stockton on Tees

Teesside

TS16 9EA

United Kingdom

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will provide NHS general medical services to registered patients on the practice list.

You will be required to provide all core primary care services as defined by the local CCG and NHS England requirements, including:

Clinical care to patients; consultation sessions, telephone triage, online consultation and home visits.

Investigation and examination, treatment and diagnosis or referral for medical problems presented by patients.

Provide preventative health care and advice to patients as required.

Adhere to the practice prescribing formulary, local and national guidelines.

Action test results, medical reports and examinations as necessary.

Complete necessary clinical administration for the role.

Work as part of a team to deliver QOF, enhanced services and KPI targets

Engage with NHS annual strengthened appraisal, PDP production, GMC revalidation and ongoing CPD.

Comply with practice policy or guidelines, including data protection, health and safety, QOF and prescribing confidentiality.

Person Specification

Experience

Essential

• -An experienced doctor with GP accreditation
• -Sound knowledge of the principles and values that support good medical practice

Personal Attributes

Essential

• -Good organisational skills
• -Will have excellent interpersonal skills and be committed to working as part of a team
• -Will have excellent communication skills, both written and verbal.
• -Clear commitment to delivering quality and patient focused services
• -Record of continuous professional development
• -Enjoy working for and within a team
• -Attention given to detail
• -Flexibility

Qualifications

Essential

• -Current registration with GMC and engaged in regular clinical work
• -MRCGP examination or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cricklewood General Practice

Address

Cricklewood General Practice

7 Oaklands Road

London

NW2 6DJ

United Kingdom

Employer's website

https://www.cricklewoodgp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Royal Surrey Foundation Trust (RSFT) is a clinically led NHS trust providing joined up care by bridging the gap between hospital and community services. Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development. Royal Surrey Foundation Trust are working in partnership with Procare Health (a Federation for GP practices in Guildford and Waverley) providing adult community health services. The Tissue Viability service works very closely with district nurses, GPs, social care, local hospitals, other specialist nurses, therapists and others to help individuals manage their own conditions, maintain their independence and remain at home wherever possible.

Person Specification

Qualifications

Essential

• Registered Nurse

Desirable

• Non-medical prescribing qualification
• Degree or masters level education in relevant specialist area
• To hold a specialist tissue viability qualification

Knowledge

Essential

• Extensive knowledge of tissue viability specialty, acquired through post graduate course or equivalent experience.
• Wound care including pressure ulcers and leg ulcer expertise.
• Evidence of post qualifying and continuing professional development. Evidence of courses, conferences, study days. Be able to demonstrate how this has influenced practice.
• Must have an understanding of the national wound care strategy and current healthcare policy/national guidance and appreciate the implications of this on tissue viability field.
• Member of Nursing and Midwifery Council and other relevant organizations/professional bodies relevant to the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will:

• Provide a comprehensive and efficient medical secretarial service to the practice.
• Process referrals accurately and efficiently using the appropriate NHS referral systems and pathways.
• Prepare and manage clinical correspondence, referral letters, reports and associated documentation.
• Monitor referrals and outstanding actions, escalating concerns appropriately and supporting continuity of patient care.
• Liaise professionally with patients, secondary care, community services and other healthcare organisations.
• Manage incoming and outgoing correspondence and ensure information is recorded accurately within the patient record.
• Support QOF-related administrative work including searches, registers, recalls and patient follow-up.
• Use Ardens Manager to support population health, contractual and performance-related administrative work.
• Use AccuRx to coordinate patient communications, invitations, recalls, questionnaires and follow-up.
• Maintain and review clinical and disease registers and identify patients requiring monitoring, reviews or other action.
• Coordinate patient invitation and recall programmes and follow up non-responders as required.
• Support good data quality and accurate coding within the clinical system.
• Assist with wider practice administration and service-improvement work appropriate to the role.
• Maintain confidentiality and comply with practice policies relating to information governance, data protection and patient confidentiality.
• Undertake other appropriate duties consistent with the nature and level of the post.

Person Specification

Qualifications

Essential

• Previous experience working as a Medical Secretary within UK General Practice. This part of the role will consist of 30hour support over 5 days and you will be required to know all of the below essential pathways and this aspect of the role will be considered a handover from the present secretary
• Experience using EMIS Web or a comparable GP clinical system.
• Good knowledge and practical experience of GP referrals, clinical correspondence and medical secretarial processes.
• Provide a comprehensive and efficient medical secretarial service to the practice.
• Process referrals accurately and efficiently using the appropriate NHS referral systems and pathways.
• Prepare and manage clinical correspondence, referral letters, reports and associated documentation.
• Monitor referrals and outstanding actions, escalating concerns appropriately and supporting continuity of patient care.
• Liaise professionally with patients, secondary care, community services and other healthcare organisations.
• Manage incoming and outgoing correspondence and ensure information is recorded accurately within the patient record.
• Understanding of confidentiality and information governance within General Practice.
• Strong IT skills and confidence using GP clinical and administrative systems.
• Excellent written English, communication and organisational skills.
• High level of accuracy and attention to detail.
• Ability to prioritise and manage a busy and varied workload.
• Ability to work independently while contributing positively to the wider practice team.
• Professional and compassionate approach when communicating with patients.

Desirable

• This aspect of the role will consist of around 7hours per week and will entail training (where required) by the Practice Manager
• Experience of QOF administration, patient recalls and management of disease registers.
• Experience using Ardens Manager.
• Experience using AccuRx, particularly patient messaging, questionnaires, invitations and recalls.
• Experience of searches, coding and data-quality work within General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Red Practice

Address

Walton Health Centre

Rodney Road

Walton

KT12 3LB

United Kingdom

Employer's website

https://redpracticewalton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be a trained and competent phlebotomist with experience in a health care setting and will carry out duties to include wards, clinics and GP surgery based work or any other department deemed necessary. This will involve routinely handling biological samples and it is therefore essential that he/she is aware of the departmental safety policies which must be observed at all times.

The post holder will be required to perform a range of venepuncture techniques in a variety of clinical settings and will work without direct supervision. The post holder will be assessed on their practical skills and knowledge base and must have reached competency equivalent to QCF Level 3 Unit 4223/340 Obtain A Venous Blood Sample (HSC 3053).

The work requires flexible approach to hours of employment. The department operates 7 days a week. You will also be required to cover some Bank Holidays

Person Specification

Qualifications

Essential

• Venepuncture certificate or evidence of Phlebotomy training
• Evidence of acceptable equivalent to QCF or higher
• The post holder will be assessed on their practical skills and knowledge base and must have reached competency equivalent to QCF Level 3 Unit 4223/340 Obtain A Venous Blood Sample (HSC 3053).

Skills, Knowledge & Experience

Essential

• Basic numeracy and language skills
• Previous phlebotomy experience in a healthcare environment
• Knowledge of relevant Medical Terminology
• Knowledge of basic anatomy and physiology
• To demonstrate the ability to collect blood samples correctly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Accountable To: Director of Nursing & Quality

Reports To: Head of Hospice at Home

MAIN DUTIES

• Undertake a broad range of nursing support activities and duties relating to the care of patients with end of life care needs in their own homes.
• Provide care for named patients with end of life care needs usually in their own homes in accordance with the patients care plan as defined by the Hospice at Home senior nurse, with minimum direct supervision.
• Establishes and maintains effective communications with patients, carers and health professionals in a professional manner.
• Is alert to, and recognises changes in patients symptoms and conditions and notifies other health care professionals as necessary
• Assists patients with administration of regular oral medication where the patient is self-medicating
• In line with Hospice policy monitors the administration of medication via syringe drivers and undertakes first line troubleshooting in line with proven competence.
• In line with Hospice policies on patient documentation, updates patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately
• Provides emotional and practical support to patients carers or family members
• Demonstrates safe and appropriate use of hoists and manual handling equipment.
• When appropriate cares for the patient after death and supports family members/ carers
• Undertakes delegated clinical tasks and procedures linked to the Hospice at Home Healthcare Assistant Competences
• Participates in audits, surveys or other clinical governance activities as requested
• Uses resources economically and efficiently.
• Maintains IT competency in order to make full use of electronic communications and to access appropriate hospice data sources and training opportunities.
• Contributes to the health, safety and well-being of patients, carers and self by being aware of and adhering to hospice policies and guidelines on Health and Safety at Work; Fire Precautions and Regulations; Security of Lone Worker; and Infection Control.
• Undertakes training and demonstrates competence in a range of nursing activities and tasks in support of patient care
• Maintains a portfolio of professional development and participates in the St Johns Hospice performance appraisal scheme, identifying personal achievements, objectives and development needs.
• Has an understanding of the philosophy and ethos behind the care provided at St Johns Hospice, and to assist the registered nurses in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff.
• Shares the responsibility within the nursing teams for delivering high quality holistic nursing care for the patients and their families.
• Is part of the multi-disciplinary care of patients.
• Acts in a responsible, professional manner at all times whilst employed by and undertaking duties at St Johns Hospice. To be aware of the policies governing health, safety and fire prevention and reporting accidents/incidents.

General :In addition to the specific duties and responsibilities outlined in this job description, all employees should be aware of their specific responsibilities towards the following:

• St Johns Hospice operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Hospice business outside the office.
• Adhere to all health, safety and fire regulations and to co-operate with the Hospice in maintaining good standards of health and safety.
• Adhere to Lone Worker working practices as set out in the relevant policy documents.
• Uphold ethical and professional standards and not behave in a manner that is likely to bring the Hospice into disrepute.
• Promote and sustain a responsible attitude towards equal opportunities and diversity within the Hospice.
• Demonstrate a commitment to ongoing registration requirements or any national, professional or occupational standards associated with the role.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
• This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

The post-holder will be expected to participate in induction and on-going training and development and work in accordance with Hospice policies and procedures and to act at all times with due regard to the health and safety of self and others.

This role description is not intended to be definitive or restrictive and may be subject to review and amendment.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Adult Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Person Specification

Qualifications

Essential

• Willing to work towards satisfactory completion of Care Certificate & Hospice competency framework for HCAs
• Full UK Driving Licence

Desirable

• NVQ 3
• Completed the Care Certificate

Experience

Essential

• Recent experience of patient care at end of life
• Experience of working in the community setting
• Experience of working as part of a wider team

Desirable

• Experience of working in a specialist palliative care setting
• Experience of lone working

Knowledge and Skills

Essential

• Knowledge of holistic patient care for those at end of life
• Ability to respond to changes in patient conditions
• Good Communication & interpersonal skills
• Knowledge of prioritising a patients care needs
• Ability to work without direct supervision in a patients home
• Uses own initiative
• Good IT skills and able to use a range of software (e.g. Word, Outlook, Excel etc).
• Accurately document care given in patient documentation
• Communicates well with information about care to carers and families

Values and personal attributes

Essential

• Willingness to work flexibly, including unsocial hours
• Positive attitude
• Motivated
• Committed to self -development
• Mature and responsible attitude
• Empathy and understanding

Miscellaneous

Essential

• Full UK driving licence (manual transmission).
• Access to own vehicle during working hours (business use insurance required).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the accompanying job description for full details on the roles and responsibilities of this post.

Person Specification

Qualifications

Essential

• MB BS or equivalent medical qualification

Desirable

• Relevant Higher Degree e.g MD,PHD,Msc or other additional clinical qualifications
• MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists.

Eligibility

Essential

• Fully registered with the GMC with a licence to practise at the time of appointment
• Included on the GMC Specialist Register OR within six months of gaining CCT
• Approved clinician status OR able to achieve within 3 months of appointment
• Approved under S12 OR able to achieve with 3 months of appointment

Desirable

• CCT in General Adult Psychiatry

Experience

Essential

• Experience of assessing and treating patients in an inpatient/community setting.

Personal Skills

Essential

• To possess leadership skills and be able to work collaboratively in a multidisciplinary team.
• Ability to manage own time, workload and prioritise clinical work
• Able to demonstrate excellent communication skills, in order to effectively work with patients, carers and staff.
• Excellent written and oral communication skills

Clinical Skills

Essential

• Ability to assess and treat psychiatric problems in Adults of working age and to deal with crisis situations.

Knowledge

Essential

• Understanding of the management skills required to function successfully as a Consultant.

Teaching

Essential

• Commitment to and experience of undergraduate and postgraduate learning and teaching.
• Understand principles of teaching.

Research and Audit

Essential

• Experience or involvement in a research project and publication.
• Experience of carrying out an audit project.

Management

Essential

• Evidence of management/leadership skills training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Sandalwood Court

Swindon

SN3 4WF

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Duties:The workload of the Surgery is shared jointly by the clinicians available on the day. The salaried GP is expected to take part in the share of clinical duties including the below list. The needs of the patient population and medical practice should be taken into consideration, meaning this list is not exhaustive and is subject to review and amendment by mutual agreement.

Clinical Duties: Appointments, visits, dealing with queries from patients or other health care professionals.

Home Visits (if appropriate and agreed): These are shared amongst the GP team or the Specialist Practitioner present on the day, if patient appropriate and depending on workload. AVS can be used where appropriate.

Remote Consultations: Some clinics may be required to be taken via remote consultation using the approved technology. Where operational standards are met for home working, remote clinics can be carried out at your place of residence or some other agreed place outside of the Practice as agreed with the Managing Partner.

Administration/Paperwork: Arising both directly from own and Practice caseload (referrals, investigations, results). The Salaried GP is responsible for their own patient-associated referrals, correspondence, administration, and paperwork. They will be expected to take a share of practice general incoming clinical correspondence (scanned documents), repeat prescriptions, results, and patient-associated tasks (patient enquiries and phone calls). Any results that get processed by yourself must be actioned appropriately including calling or texting the patient to inform them.

QoF & Clinical Read coding: Opportunistic and ad-hoc QoF monitoring, ensuring accurate clinical read coding, using templates where available, to assist with Practice contractual compliance and monitoring. The Salaried GP is responsible for ensuring that they are familiar with the protocols and procedures surrounding the collection of data, PPA, and invoicing for private or NHS chargeable (i.e., QOF, Enhanced Services etc.) to ensure that the Practice is reimbursed accordingly. Ardens templates should be used as appropriate to ensure accurate data quality in consultation.

Audits: All staff are expected to instigate and partake in the audit process including initiating and running cyclical audits to assist in providing quality of care for patients.

Meetings: The Salaried GP will be expected to attend relevant Practice meetings, essential to the delivery of team-based care, discussing clinical practice standards, developing practice protocols, mutual professional support for individual practitioners, audit, significant event analysis, meetings with locality colleagues including multidisciplinary team and educational meetings. Where these occur on an ad hoc basis, adjustments to clinical workload may be required.

Personal CPD: The Salaried GP is expected to keep up to date with all Practice Protocols and Policies associated with their job role including the Practices own Practice Index Online Training program. Professional CPD is expected to be maintained by the Salaried GP as part of the revalidation process. The Practice will support personal CPD. This may include a mix of in-house meetings and events, time away from the practice, either in private study, attending educational events, or through the Practice study leave allowance. The Salaried GP must request this leave via Practice Index and await management approval.

Clinical Supervision & Colleague Education: As a Senior Clinician, you will be expected to provide clinical supervision to non-GP HCP colleagues where appropriate. This may be in the case of individual clinical learning opportunities or in the supervision and guidance deemed appropriate in the course of supporting patient care. As a Teaching Practice, the Partnership will expect you to help supervise our F1/F2 Doctors where appropriate and to take part in mentoring Student Placements where you have been allocated to do so. Should this be the case, protected time will be allocated to facilitate this as agreed with the Managing Partner.

Person Specification

Qualifications

Essential

• Qualified GP
• On the performers register
• Certificate of Completion of Training (CCT)

Desirable

• Qualification in area of special interest relevant to General Practice

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits

Desirable

• Experience of working with EMIS
• Experience of total triage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Tutbury Practice

Address

Monk Street

Tutbury

Burton on Trent

Staffordshire

DE13 9NA

United Kingdom

Employer's website

https://www.tutburypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for a GP who:

• Is committed to delivering safe, compassionate and high-quality patient care.
• Enjoys working collaboratively within a team environment.
• Has excellent communication and leadership skills.
• Is resilient, adaptable and forward-thinking.
• Is keen to contribute to the development and long-term success of the practice.
• Brings enthusiasm, ideas and a willingness to help shape the future of general practice.

Previous partnership experience is welcome but not essential. We are interested in finding the right individual who shares our values and is excited by the opportunity to become part of a supportive and progressive Partnership.

Person Specification

Qualifications

Essential

• Recognised primary medical degree (MBBS, MBChB, or equivalent).
• Full General Medical Council (GMC) registration with a valid Licence to Practise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dr Kumar, Dr Taunk & Dr Kasliwal Brace Street Health Centre

Address

Brace Street Health Centre

Brace Street

Walsall

West Midlands

WS1 3PS

United Kingdom

Employer's website

https://www.drkumarbracest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Strategic management & planning:

• Keep abreast of current affairs and identify potential threats and opportunities
• Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
• Work with Partners and Practice Manager in planning and setting strategic targets
• To undertake required tasks to meet the agreed aims and be wholly responsible for them
• Develop and maintain effective communication both within the Practice and with relevant outside agencies

Primary Responsibilities:

• Identify, manage, and support patients at risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide routine nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide vaccination and travel medicine services, including childhood, adult and travel vaccinations
• Provide wound care - ulcer Doppler etc. to patients, including dressings
• Request pathology services as necessary

Process pathology results as required

Provide chronic disease clinics and Maintain skills and an interest in Diabetes, Asthma, COPD, Spirometry, Coronary Heart Disease, Hypertension, Stroke, TIA and Contraception.

• Delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Implement and promote health during NHS Health checks
• Implement vaccination programmes for adults and children and travel
• Prioritise health issues and intervene appropriately
• Recognise, assess, and refer patients presenting with mental health needs to the appropriate services
• Support patients in the use of their prescribed medicines or over the counter medicines within own scope of practice
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Deliver opportunistic health promotion where appropriate
• Maintain baby immunisation results records
• Maintain smears results logs
• Maintain emergency drug kit and log sheets
• Manage daily fridge temperatures and log sheets, and be aware of the cold chain procedures

Secondary Responsibilities:

• Develop, implement, and embed health promotion and well-being programmes
• Implement and evaluate individual treatment plans for chronic disease patients
• Assist GPs with minor surgery when required
• Chaperone patients where necessary
• Support the team in dealing with clinical emergencies
• Liaise with external services including specialist nursing teams and agencies to ensure the patient is supported appropriately vulnerable patients
• Delegate clinical responsibilities appropriately ensuring safe practice and the task is within the scope of practice of the individual
• Understand practice and local policies
• Act as the audit lead, effectively utilising the audit cycle
• Monitor and ensure the safe storage, rotation, and disposal of medicines
• Support junior members of the nursing team, providing guidance when necessary
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice
• Continually review clinical practices, responding to national policies and initiatives where appropriate
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis

Other tasks will include:

• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining Nurses rooms, stocking and rotating items as required
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Assisting with the ordering of vaccinations, dressings and equipment to maintain stock levels
• A duty to advise senior nurses of potential problems or errors within the range of assigned tasks
• Attend and participate in any Practice meetings when required.
• A requirement to undertake patient and Care home visits
• Any other delegated duties appropriate to the post

Participate in the administrative and professional responsibilities of the Practice team.

Attend and contribute to relevant internal and external meetings as

required including practice clinical meetings, nurse team meeting and

care planning meetings

Maintain a personal progress and training plan to keep up to date with

current thinking and developments, as well as identifying own training

requirements, attending appropriate courses

Promote evidence-based practice through use of latest research based

guidelines

Monitor the effectiveness of their own clinical practice through quality

assurance strategies such as the use of peer audit and review

Maintain professional registration, including revalidating as required

Work within the latest NMC Code of Professional Conduct

Record accurate consultation date in patients records in accordance with

NMC guidance and other standards

Administering of injections as per local PGDs

Reviewing and signing PGS and keep up to date with revisions

Keep up to date with pertinent health policy and work with the practice

team to consider the impact and strategies for implementation

Work collaboratively with colleagues both internally and externally

Demonstrate leadership

Use technology and appropriate software packages as an aid to the

planning, implementation and monitoring of care, presenting and

communicating information

Act as a role model in the observance of equality and diversity good

practice

Knowledge and Understanding of Child protection framework/guidelines

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice.

Ensure collection and maintenance of statistical information required for regular and ad hoc reports.

Assist in the routine recall of patients with chronic diseases.

Assist in the formulation of Practice philosophy, strategy and policy and develop appropriate protocols.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Nursing degree or equivalent experience
• Evidence of immunisation training and assessment of competence within the last two years
• Evidence of continuing professional development
• Experience
• Minimum six months experience working within a primary care environment within the last two years
• Experience of chronic disease management
• Experience managing Diabetes, Asthma, Hypertension, Coronary Heart Disease and Cardiovascular Disease
• Experience undertaking annual reviews and personalised care planning

Desirable

• Qualifications
• Postgraduate Diploma or Degree in Primary Care Nursing
• Independent Prescriber qualification
• Accredited Spirometry qualification
• Respiratory Diploma or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wootton Medical Centre

Address

36-38 High Street

Wootton

Northampton

Northamptonshire

NN4 6LW

United Kingdom

Employer's website

https://www.woottonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Person Specification

Qualifications

Essential

• Qualified General Practitioner
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of CCG initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millcroft Medical Centre

Address

Eagle Bridge Health&Wellbeing Centre

Dunwoody Way

Crewe

Cheshire

CW1 3AW

United Kingdom

Employer's website

http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Being an Activities Coordinator is so much more than just organising programmes. It's providing care and support to some of the most vulnerable people in society.

Working 37.5 hours a week, you will join the team at Thornford Park Hospital where you will create an activity-based culture, which will see you use technical and creative skills to assist in developing, delivering and coordinating programmes focused on social, recreational and leisure activities.

You will be responsible for creating 1-1 and group rapports with service users to help evolve and shape the activities to increase engagement. As you plan and implement activities around their interests, this should also have a strong emphasis on their individual needs to support the treatment plans.

Working alongside the multidisciplinary team, you will develop links with community-based resources to support service users to engage in local activities.

At Elysium, we want the best for you. That’s why you will have continuous access to a range of training courses to enable you to reach your career goals. After all, a better you means better care. That’s what delivering great healthcare should feel like.

As an Activities Coordinator you will be:

• Coordinating social and recreational activities for service users within the secure environment who are unable to freely access public services
• Obtaining information from service users regarding their social and recreational interests
• Observing general behaviour, ability, and response of service users and report back regularly using verbal and written communications to appropriate team members
• Under supervision documenting observations and progress in the service user's clinical notes
• Fulfilling the security requirements of the service and adhere to service policies, guidelines, and procedures
• Basic risk assessment on a day to day basis to individuals and groups of service users
• Ensuring that health and safety, welfare and security standards for service users, staff and their visitors are adhered to
• Effective skills of co-ordination and use of resources

To be successful in this role, you'll need:

• Basic group work skills
• Minimum of 12 months experience within a Mental Health setting (Desirable)
• Ability to communicate effectively and work within a team-based framework
• Initiative and motivation
• Awareness of Mental Health and its impact on functioning
• Solution-focused approach to problem-solving
• Good organisational skills
• Awareness of gender-specific needs
• Awareness of the cultural needs of service users
• Full UK Drivers License

Where you will be working:

Location: Crookham Hill, Thatcham, Berkshire, RG19 8ET

Thornford Park is a 141 bed hospital set within 21 acres of Berkshire countryside, offering a seamless care pathway across medium and low secure services, psychiatric intensive care units (PICUs), and rehabilitation flats. The site supports men and women with complex Mental Health needs, Personality Disorders, Learning Disabilities, and Autism—often with histories of offending or previous placement challenges.

What You’ll Get:

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,565
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Basic group work skills, Minimum of 12 months experience within a Mental Health setting (Desirable), Ability to communicate effectively and work within a team-based framework, Initiative and motivation, Awareness of Mental Health and its impact on functioning, Solution-focused approach to problem-solving, Good organisational skills, Awareness of gender-specific and cultural needs, Full UK Drivers License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thatcham

RG19 8ET

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ready for a chef role that lets you unleash your creativity? If so, join Wellesley Hospital as a Chef working alongside a dedicated team.

Become a crucial part of the kitchen team working 32.25 hours a week, crafting daily meals for service users, staff and visitors. Dive into food preparation and elevate your role by providing guidance and training to your peers.

Here’s the exciting part: the calendar is buzzing with activities, events and special occasions which you’ll also cater for. From World Food Day to festive moments like Christmas and Easter, you get to infuse your own flair and keep things exciting.

It’s a calm and pleasurable working environment, where you’ll be able to manage your workload and enjoy creating delicious meals. There’s a great social aspect to this role where you can interact with people outside the kitchen regularly.

Just imagine - great job satisfaction, home in time for dinner every night and two days off a week. Now that’s a recipe for a balanced work-life combo.

As a Chef you will be:

• Supporting the Head Chef for the day-to-day running of the kitchen.
• Maintaining good food storage procedures and stock rotation according to established procedures.
• Preparing, planning and cooking meals to a consistently high standard, taking account of any special requests or dietary requirements within the unit.
• Serving service users, staff and visitors with food and beverage in a professional and courteous services manner.
• Preparing and producing foods for conferences and banquets.
• Participating in food costings through effective cost control procedures.
• Adhering to the ‘Safer Food Better Business’ standards and record keeping.
• Adhering strictly to Food Hygiene Regulations and other safety procedures at all times.
• Taking full shift responsibility for the catering operation
• Assisting the Head Chef by researching and creating new menus ensuring meals are of a high quality and compliment healthy eating guidelines.
• Correctly filing of all paperwork in relation to the Hazard Analysis and Critical Control Point system (HACCP) i.e. Fridge temperatures, food temperature logs and cleaning schedules

To be successful in this role, you'll need:

• To be 18 years or older
• GCSE or equivalent English
• City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking
• Basic Food Hygiene (essential)
• Intermediate Food hygiene (desirable)
• Previous experience in a similar environment
• Previous experience in delivering a service on mass
• Menu planning, costing, ordering, stock control and budget experience

Where you will be working:

Location: Westpark 26, Chelston, Wellington, Somerset, TA21 9FF

You will be working at Wellesley Hospital, a purpose built 101 bed hospital in Wellington (Somerset) for men and women with mental health needs.

There are 6 wards for people with mental health needs and 1 ward for people with Learning Disabilities and Autism.

The Wellesley Hospital built in 2017 works alongside Devon Partnership NHS Trust, Avon and Wiltshire Foundation Trust, Cornwall Foundation Trust, 2gether Foundation Trust, and Livewell to deliver the best possible environment for patients with mental health issues.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £27,051 pro rata
• The equivalent of 33 days annual leave pro rata (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite/local free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• To be successful in this role, you'll need: To be 18 years or older, GCSE or equivalent English, City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking, Basic Food Hygiene (essential), Intermediate Food hygiene (desirable), Previous experience in a similar environment, Previous experience in delivering a service on mass, Menu planning, costing, ordering, stock control and budget experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Wellington

TA21 9FF

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception duties include the following:

To meet and greet patients, visitors and members of the public in a courteous and helpful manner, whether in person or via the telephone.

To direct patients to the appropriate service and ensure enquiries are dealt with quickly and efficiently.

To offer general administrative assistance to the Practice Team.

Facilitate communication between patients, members of the primary health care team and other associated healthcare agencies.

Duties may vary under the direction of the Practice Manager and Reception Manager, depending on workload and staffing levels and may include the following:

• Processing appointment requests via Accurx Triage and over the telephone
• Operating a repeat prescriptions request system according to Practice guidelines.
• Taking messages and recording requests for visits and telephone consultations, ensuring callers are directed to the relevant professional.
• Handling and distributing both incoming and outgoing mail.
• Maintaining records and filing paperwork.
• Computer data entry, allocation and collation; processing and recording information.
• Registering and deducting patients.
• Data processing, photocopying, filing and scanning
• Attend Practice meetings when required.
• Attend relevant training courses, both in-house and externally to develop expertise.
• Assist in opening and locking-up when required and maintaining security of the Practice premises.
• Keeping the reception area free from obstructions.

Person Specification

Experience

Essential

• Good communication both written and oral
• Clear and polite telephone manner
• Basic IT skills
• Ability to work independently and as part of a team

Desirable

• Previous Receptionist experience
• Previous experience using EMIS and Docman
• We will consider inexperienced candidates as full training will be given.

Qualifications

Essential

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firs House Surgery

Address

Station Road

Histon

Cambridge

CB24 9NP

United Kingdom

Employer's website

https://www.firshouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Arranging appointments, referrals, tests and follow up appointments of patients.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Dipping urine, taking blood pressure, ECGs & phlebotomy GPA Competency Framework 2

Support the GP with immunisations setting up clinics and arranging reviewing admin triage daily.

Support the PM and the Team leader with setting up the flu annual clinics.

Prepare all paperwork and take mins for clinical meetings and run reports requested by the Practice Manager.

Ensure important patient register is updated monthly along with all other registers ie safeguarding, carers, dementia, Learning disabilities, Deaths.

Review the practice websites and be the main coordinator for the practice face book pages adding in clinical information.

Person Specification

Experience

Essential

• Minimum of 1 years experience in working within a GP Practice
• Previous experience of working a primary care setting and maintained their own clinics. Audit experience would be a requirement of the role.
• Experience of general office procedures e.g. manual and computerised record and filing systems, photocopying and emails
• Ability to work well with all other colleagues with the practice and be a good communicator with patients in order to prevent complaints
• Experience of working in a team
• Experience in minute taking and accurate recording of meetings
• Responding to queries and simple problem solving
• Setting up and maintaining manual and electronic filing systems

Communcation

Essential

• Excellent telephone and verbal communication skills.

Desirable

• Fluency in more than one language (bilingual or multilingual)

Skills

Essential

• Proficient in primary care clinical systems, including EMIS Web, Docman, and Accurx.
• Excellent oral and written communication skills
• Good presentational skills
• Organised approach
• Multi-tasking
• Computer literate
• Effective interpersonal skills

Knowledge

Essential

• Detailed knowledge of administration
• Office systems and procedures
• Computer literate with a working knowledge of Microsoft Office packages and EMIS.
• Understanding of confidentiality regulations and protocols

Personal Qualities

Essential

• Strong commitment to excellent service provision
• Ability to prioritise work
• Adaptable to situations
• Good communication and interpersonal skills
• Honesty and integrity
• Commitment to team working
• Commitment to the principles of equality and diversity
• Self-motivated, pro-active and innovative
• Commitment to learning and personal development

Qualifications

Essential

• Good standard of education with at least 5 C or Grade 4 GCSES or equivalent
• Accredited 2-year General Practice Assistant (GPA) programme completed.
• Phlebotomy trained

Desirable

• Qualified in ECG, Patient Health Checks, Blood Pressure Measuring
• Basic First Aid knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Knowsley Medical Centre

9 -11 Knowsley Street

Bury

Lancashire

BL9 0ST

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Medical Receptionist / Administrator

Line Manager

Office Manager

Accountable to

Practice Manager

Hours per week

37.5

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

Our aim is the provision of high quality, evidence based, effective care for all of our patients delivered by a cohesive, happy team.

Generic Responsibilities

All staff at Fell Cottage Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards Equality, Diversity and Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Office Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Fell Cottage Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Fell Cottage Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement.

Primary Responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process incoming and outgoing mail

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

h. Process letters are requested

i. Action GP2GP tasks

j. Read code data on Emis Web

k. Photocopy documentation as required

l. File and store records as required

m. Data entry of new and temporary registrations and relevant patient information as required

n. Input data into the patients healthcare records as necessary

o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

p. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

q. Manage all queries (including administrative queries) as necessary in an efficient manner

r. Carry out system searches as requested

s. Maintain a clean, tidy, effective working area at all times

t. Monitor and maintain the reception area and notice boards

u. Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings

c. Support administrative and reception staff, providing cover during staff absences

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Ordering and monitoring of stationery supplies

Person Specification

Skills

Essential

• Competent in the use of Microsoft Office applications
• Effective time management
• Ability to follow policies and procedures
• Ability to work in a changing environment

Desirable

• Ability to work in a changing environment
• Able to handle difficult situations

Qualities

Essential

• Ability to work as a team member
• Ability to work autonomously

Desirable

• Confident with problem solving

Experience

Essential

• Experience of working in a health care setting
• Experience of administrative / receptionist duties

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English C or above
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Personality

Essential

• Polite and confident
• Flexible and cooperative
• Caring and supportive
• Sensitive and empathetic in distressing situations

Desirable

• Motivated

Skills

Essential

• Excellent communication skills (written and verbal)
• Strong IT skills
• Clear, polite telephone manner
• Good interpersonal skills

Desirable

• Ability to use EMIS web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fell Cottage Surgery

Address

123 Kells Lane

Gateshead

Tyne And Wear

NE9 5XY

United Kingdom

Employer's website

http://www.Fellcottagesurgery.nhs.uk (Opens in a new tab)