Job description

Job responsibilities

You will play a vital role in ensuring the efficient day-to-day operations of the practice. Your responsibilities will include welcoming patients, managing appointment scheduling, handling incoming calls, and supporting the administrative team with various clerical tasks.

The ideal candidate will be organised, detail-oriented, and skilled in providing excellent customer service to patients and visitors. Your contribution will help create a welcoming atmosphere that enhances patient experience, while upholding confidentiality and adhering to healthcare regulations and practice policies.

Person Specification

Experience

Essential

• GCSE or equivalent in Maths and English.
• Exceptional verbal and written communication skills with a compassionate and professional telephone manner.
• High level of accuracy and attention to detail.
• The ability to multi-task, prioritise workloads, and work effectively within a team environment.

Desirable

• Experience working in a GP practice or healthcare setting.
• Use of a clinical system (SystmOne) or similar records management system.
• Candidates who demonstrate strong IT proficiency and experience in a GP setting will be prioritised.
• While we offer up to 30 hours per week, flexibility to cover holiday or sickness within the team is an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a bright, friendly, self motivated, responsible and reliable individual to join the reception team in this busy GP Surgery. The role is part-time at 25 hours per week delivered in 5 hour shifts across the week, but we require flexibility to schedule for morning or afternoon shifts and cover others whilst on leave.

Main Duties:

1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone.

2. Book, confirm and cancel appointments and handle enquiries

3. Compose, print, mail and scan correspondence

4. Ensure the correct processing of administrative tasks

5. Protects patients' rights by maintaining confidentiality of personal and financial information.

6. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

7. Maintain operations by following policies and procedures; reporting needed changes.

8. Support and promote Health and Safety practice at the surgery

9. Support and cover other staff members as necessary

Key Qualities:

Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work.

Person Specification

Desirable Skills

Desirable

• Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work

Employer details

Employer name

Faccini House Surgery

Address

64 Middleton Road

Morden

Surrey

SM4 6RS

United Kingdom

Employer's website

http://www.faccinihouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Administrator will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.

Key tasks and Responsibilities

• Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Be prepared to help with cover in all departments of the Patient Support Administration Team.

Key results/objectives

• Contributes to ensuring patients are seen in a timely, caring and professional manner
• Supports equality and diversity of patients and colleagues
• Supports wider team with achieving their objectives where appropriate

Confidentiality

• Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
• Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

• The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
• Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources
• Perform regular and relevant risk assessments

Health and Safety

• Follows Alnwick Medical Group policies and procedures relating to health and safety
• Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
• Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
• Effectively manages any health and safety issues raised.

Communication

• Effectively communicates with patients and colleagues,
• Comfortably and confidently communicates verbally, as well as written methods including email.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in Maths and English
• NVQ (or equivalent)
• Basic IT

Desirable

• NVQ in Customer Service, Health or Business management
• Knowledgeable and skilled in the use of SystmOne or other clinical systems.
• Proficient typing skills
• Knowledge of GP schedules, training requirements and commitments

Knowledge and Skills

Essential

• Excellent telephone manner, system knowledge & skill

Desirable

• Sound knowledge of SystmOne
• Previous read-coding experience
• Good knowledge of medical terminology
• Previous experience working within a scanning/coding role.

Experience

Essential

• Experience working with computers, and medical records systems.
• Experience of letter writing
• Experience of independent and team working
• Experience with working with computers, and medical records systems
• Previous telephony experience
• Experience working closely with Clinical Staff

Desirable

• Experience working under indirect supervision.
• Experience of working in a GP practice
• Experience working with primary care.

Personal Qualities

Essential

• Excellent interpersonal skills
• Excellent attention to detail
• Works calmly and methodically under pressure.
• Treats patients and colleagues with dignity, respect, and equality
• Flexible, reliable, and responsive to change.
• Ability to manage workload and meet deadlines.
• Uses initiative and common sense when appropriate.
• Extremely well organised, methodical, and structured when working.

Desirable

• Willingness to work multi-site when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alnwick Medical Group

Address

Infirmary Drive

Alnwick

Northumberland

NE66 2NL

United Kingdom

Employer's website

https://www.alnwickmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.

Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.

Adding patients to waiting lists or discharging as appropriate.

E-mailing referrals to appropriate departments.

Sending letters out to GPs and patients.

Chasing letters which have not been received back from clinicians.

To have extensive knowledge of necessary medical terminology.

To prioritise workload and ensure that all timelines are met in accordance with SLAs (service level agreements) and (SOPs) standard operating procedures of the business unit.

To assist in the development and implementation of SOPs (standard operating procedures) in collaboration with the Medical Secretary Lead and NHS patient services & Operational Manager. Liaise with external referral departments (if appropriate) concerning patient referrals.

To action fast track referrals (if appropriate) to ensure timely appointments are made.

Person Specification

Qualifications

Essential

• Experience of clinical administration
• IT literate
• Excellent typing skills
• Healthcare knowledge

Desirable

• Able to multitask
• Has a patient focus
• Caring and empathetic approach
• Team worker
• Considerate
• Understanding of the NHS and health is desirable
• Quick learner

Employer details

Employer name

LivingCare Group (Fountain Diagnostic)

Address

4215 Park Approach

Thorpe Park

Leeds

West Yorks

LS15 8GB

United Kingdom

Employer's website

https://www.livingcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Support, cover and work with the reception team.

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• GP Assistant Certificate qualification.

Other requirements

Essential

• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.

Skills

Essential

• Excellent communication skills (written and oral) including the ability to listen.
• Strong and confident IT skills including MS Office and databases.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems e.g EMIS .

Personal qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Confident, assertive, and resilient.

Experience

Essential

• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience of managing a complex administrative role.

Desirable

• Experience working with the general public in a similar role.
• Experience of producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CLICK PCN

Address

Summervale surgery

Canal Way

Ilminster

Somerset

TA19 9FE

United Kingdom

Employer's website

https://langportsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Set-up of new patients onto the computer system.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on rota organised by Practice Manager.

Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.

Regularly check tasks in System one to check all messages have been actioned.

Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Compliance with data security and protection

Answer the telephone in a timely manner and ensure all missed calls are called back

To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

To ensure strict confidentiality is maintained at all times

To attend and participate in practice meetings, if required to do so.

Assignment of work

The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holders work is formally reviewed by annual appraisal.

The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Decisions & judgements

The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:

Establishing and maintaining effective lines of communication with the GPs and Practice Manager.

Communicating clearly and effectively with staff to aid the smooth running of the Practice.

Responding to requests or queries for support as they arise in an appropriate and timeous manner.

Prioritising workload and requests for support.

Making the most effective use of resources available.

Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.

• GCSE grade A to C in English and Maths

• Experience of working in primary care
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cannock Road Medical Practice

Address

Essington Medical Centre

Hobnock Road

Essington

Wolverhampton

WV11 2RF

United Kingdom

Employer's website

https://www.cannockroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Registered health or social care professional with active professional registration. Eligible to practice under the mental health measure Wales 2010. This includes registered mental health nurses, social workers (Social Care Wales registration),
• Clinical Master's Degree or equivalent educational or experience indicating performance at masters level

Desirable

• Post-graduate management qualification
• Eligible to practice under the mental health measure
• Formal accredited additional therapeutic qualification and or non-medical nurse prescriber.

EXPERIENCE

Essential

• Substantial relevant experience in a clinical post with children and young people
• Track record of significant continuous professional development including an early intervention and prevention focus
• Service Development experience
• Proven experience in the creation/promotion of learning environment
• Experience in teaching, mentorship and coaching
• Experience of service user teaching and information giving
• Developing higher levels of autonomy
• Assessing and managing risk.
• Including single consultation models and brief therapy
• Service user engagement

Desirable

• Research
• Working in a GP or Primary care setting
• Leadership development/training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Llandudno General Hospital

Hospital Road

Llandudno

LL18 3AS

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)