Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Person Specification

Qualifications

Essential

• Qualified General Practitioner
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of CCG initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millcroft Medical Centre

Address

Eagle Bridge Health&Wellbeing Centre

Dunwoody Way

Crewe

Cheshire

CW1 3AW

United Kingdom

Employer's website

http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Being an Activities Coordinator is so much more than just organising programmes. It's providing care and support to some of the most vulnerable people in society.

Working 37.5 hours a week, you will join the team at Thornford Park Hospital where you will create an activity-based culture, which will see you use technical and creative skills to assist in developing, delivering and coordinating programmes focused on social, recreational and leisure activities.

You will be responsible for creating 1-1 and group rapports with service users to help evolve and shape the activities to increase engagement. As you plan and implement activities around their interests, this should also have a strong emphasis on their individual needs to support the treatment plans.

Working alongside the multidisciplinary team, you will develop links with community-based resources to support service users to engage in local activities.

At Elysium, we want the best for you. That’s why you will have continuous access to a range of training courses to enable you to reach your career goals. After all, a better you means better care. That’s what delivering great healthcare should feel like.

As an Activities Coordinator you will be:

• Coordinating social and recreational activities for service users within the secure environment who are unable to freely access public services
• Obtaining information from service users regarding their social and recreational interests
• Observing general behaviour, ability, and response of service users and report back regularly using verbal and written communications to appropriate team members
• Under supervision documenting observations and progress in the service user's clinical notes
• Fulfilling the security requirements of the service and adhere to service policies, guidelines, and procedures
• Basic risk assessment on a day to day basis to individuals and groups of service users
• Ensuring that health and safety, welfare and security standards for service users, staff and their visitors are adhered to
• Effective skills of co-ordination and use of resources

To be successful in this role, you'll need:

• Basic group work skills
• Minimum of 12 months experience within a Mental Health setting (Desirable)
• Ability to communicate effectively and work within a team-based framework
• Initiative and motivation
• Awareness of Mental Health and its impact on functioning
• Solution-focused approach to problem-solving
• Good organisational skills
• Awareness of gender-specific needs
• Awareness of the cultural needs of service users
• Full UK Drivers License

Where you will be working:

Location: Crookham Hill, Thatcham, Berkshire, RG19 8ET

Thornford Park is a 141 bed hospital set within 21 acres of Berkshire countryside, offering a seamless care pathway across medium and low secure services, psychiatric intensive care units (PICUs), and rehabilitation flats. The site supports men and women with complex Mental Health needs, Personality Disorders, Learning Disabilities, and Autism—often with histories of offending or previous placement challenges.

What You’ll Get:

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,565
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Basic group work skills, Minimum of 12 months experience within a Mental Health setting (Desirable), Ability to communicate effectively and work within a team-based framework, Initiative and motivation, Awareness of Mental Health and its impact on functioning, Solution-focused approach to problem-solving, Good organisational skills, Awareness of gender-specific and cultural needs, Full UK Drivers License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thatcham

RG19 8ET

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ready for a chef role that lets you unleash your creativity? If so, join Wellesley Hospital as a Chef working alongside a dedicated team.

Become a crucial part of the kitchen team working 32.25 hours a week, crafting daily meals for service users, staff and visitors. Dive into food preparation and elevate your role by providing guidance and training to your peers.

Here’s the exciting part: the calendar is buzzing with activities, events and special occasions which you’ll also cater for. From World Food Day to festive moments like Christmas and Easter, you get to infuse your own flair and keep things exciting.

It’s a calm and pleasurable working environment, where you’ll be able to manage your workload and enjoy creating delicious meals. There’s a great social aspect to this role where you can interact with people outside the kitchen regularly.

Just imagine - great job satisfaction, home in time for dinner every night and two days off a week. Now that’s a recipe for a balanced work-life combo.

As a Chef you will be:

• Supporting the Head Chef for the day-to-day running of the kitchen.
• Maintaining good food storage procedures and stock rotation according to established procedures.
• Preparing, planning and cooking meals to a consistently high standard, taking account of any special requests or dietary requirements within the unit.
• Serving service users, staff and visitors with food and beverage in a professional and courteous services manner.
• Preparing and producing foods for conferences and banquets.
• Participating in food costings through effective cost control procedures.
• Adhering to the ‘Safer Food Better Business’ standards and record keeping.
• Adhering strictly to Food Hygiene Regulations and other safety procedures at all times.
• Taking full shift responsibility for the catering operation
• Assisting the Head Chef by researching and creating new menus ensuring meals are of a high quality and compliment healthy eating guidelines.
• Correctly filing of all paperwork in relation to the Hazard Analysis and Critical Control Point system (HACCP) i.e. Fridge temperatures, food temperature logs and cleaning schedules

To be successful in this role, you'll need:

• To be 18 years or older
• GCSE or equivalent English
• City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking
• Basic Food Hygiene (essential)
• Intermediate Food hygiene (desirable)
• Previous experience in a similar environment
• Previous experience in delivering a service on mass
• Menu planning, costing, ordering, stock control and budget experience

Where you will be working:

Location: Westpark 26, Chelston, Wellington, Somerset, TA21 9FF

You will be working at Wellesley Hospital, a purpose built 101 bed hospital in Wellington (Somerset) for men and women with mental health needs.

There are 6 wards for people with mental health needs and 1 ward for people with Learning Disabilities and Autism.

The Wellesley Hospital built in 2017 works alongside Devon Partnership NHS Trust, Avon and Wiltshire Foundation Trust, Cornwall Foundation Trust, 2gether Foundation Trust, and Livewell to deliver the best possible environment for patients with mental health issues.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £27,051 pro rata
• The equivalent of 33 days annual leave pro rata (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite/local free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• To be successful in this role, you'll need: To be 18 years or older, GCSE or equivalent English, City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking, Basic Food Hygiene (essential), Intermediate Food hygiene (desirable), Previous experience in a similar environment, Previous experience in delivering a service on mass, Menu planning, costing, ordering, stock control and budget experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Wellington

TA21 9FF

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception duties include the following:

To meet and greet patients, visitors and members of the public in a courteous and helpful manner, whether in person or via the telephone.

To direct patients to the appropriate service and ensure enquiries are dealt with quickly and efficiently.

To offer general administrative assistance to the Practice Team.

Facilitate communication between patients, members of the primary health care team and other associated healthcare agencies.

Duties may vary under the direction of the Practice Manager and Reception Manager, depending on workload and staffing levels and may include the following:

• Processing appointment requests via Accurx Triage and over the telephone
• Operating a repeat prescriptions request system according to Practice guidelines.
• Taking messages and recording requests for visits and telephone consultations, ensuring callers are directed to the relevant professional.
• Handling and distributing both incoming and outgoing mail.
• Maintaining records and filing paperwork.
• Computer data entry, allocation and collation; processing and recording information.
• Registering and deducting patients.
• Data processing, photocopying, filing and scanning
• Attend Practice meetings when required.
• Attend relevant training courses, both in-house and externally to develop expertise.
• Assist in opening and locking-up when required and maintaining security of the Practice premises.
• Keeping the reception area free from obstructions.

Person Specification

Experience

Essential

• Good communication both written and oral
• Clear and polite telephone manner
• Basic IT skills
• Ability to work independently and as part of a team

Desirable

• Previous Receptionist experience
• Previous experience using EMIS and Docman
• We will consider inexperienced candidates as full training will be given.

Qualifications

Essential

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firs House Surgery

Address

Station Road

Histon

Cambridge

CB24 9NP

United Kingdom

Employer's website

https://www.firshouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Arranging appointments, referrals, tests and follow up appointments of patients.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Dipping urine, taking blood pressure, ECGs & phlebotomy GPA Competency Framework 2

Support the GP with immunisations setting up clinics and arranging reviewing admin triage daily.

Support the PM and the Team leader with setting up the flu annual clinics.

Prepare all paperwork and take mins for clinical meetings and run reports requested by the Practice Manager.

Ensure important patient register is updated monthly along with all other registers ie safeguarding, carers, dementia, Learning disabilities, Deaths.

Review the practice websites and be the main coordinator for the practice face book pages adding in clinical information.

Person Specification

Experience

Essential

• Minimum of 1 years experience in working within a GP Practice
• Previous experience of working a primary care setting and maintained their own clinics. Audit experience would be a requirement of the role.
• Experience of general office procedures e.g. manual and computerised record and filing systems, photocopying and emails
• Ability to work well with all other colleagues with the practice and be a good communicator with patients in order to prevent complaints
• Experience of working in a team
• Experience in minute taking and accurate recording of meetings
• Responding to queries and simple problem solving
• Setting up and maintaining manual and electronic filing systems

Communcation

Essential

• Excellent telephone and verbal communication skills.

Desirable

• Fluency in more than one language (bilingual or multilingual)

Skills

Essential

• Proficient in primary care clinical systems, including EMIS Web, Docman, and Accurx.
• Excellent oral and written communication skills
• Good presentational skills
• Organised approach
• Multi-tasking
• Computer literate
• Effective interpersonal skills

Knowledge

Essential

• Detailed knowledge of administration
• Office systems and procedures
• Computer literate with a working knowledge of Microsoft Office packages and EMIS.
• Understanding of confidentiality regulations and protocols

Personal Qualities

Essential

• Strong commitment to excellent service provision
• Ability to prioritise work
• Adaptable to situations
• Good communication and interpersonal skills
• Honesty and integrity
• Commitment to team working
• Commitment to the principles of equality and diversity
• Self-motivated, pro-active and innovative
• Commitment to learning and personal development

Qualifications

Essential

• Good standard of education with at least 5 C or Grade 4 GCSES or equivalent
• Accredited 2-year General Practice Assistant (GPA) programme completed.
• Phlebotomy trained

Desirable

• Qualified in ECG, Patient Health Checks, Blood Pressure Measuring
• Basic First Aid knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Knowsley Medical Centre

9 -11 Knowsley Street

Bury

Lancashire

BL9 0ST

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Medical Receptionist / Administrator

Line Manager

Office Manager

Accountable to

Practice Manager

Hours per week

37.5

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

Our aim is the provision of high quality, evidence based, effective care for all of our patients delivered by a cohesive, happy team.

Generic Responsibilities

All staff at Fell Cottage Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards Equality, Diversity and Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Office Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Fell Cottage Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Fell Cottage Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement.

Primary Responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process incoming and outgoing mail

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

h. Process letters are requested

i. Action GP2GP tasks

j. Read code data on Emis Web

k. Photocopy documentation as required

l. File and store records as required

m. Data entry of new and temporary registrations and relevant patient information as required

n. Input data into the patients healthcare records as necessary

o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

p. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

q. Manage all queries (including administrative queries) as necessary in an efficient manner

r. Carry out system searches as requested

s. Maintain a clean, tidy, effective working area at all times

t. Monitor and maintain the reception area and notice boards

u. Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings

c. Support administrative and reception staff, providing cover during staff absences

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Ordering and monitoring of stationery supplies

Person Specification

Skills

Essential

• Competent in the use of Microsoft Office applications
• Effective time management
• Ability to follow policies and procedures
• Ability to work in a changing environment

Desirable

• Ability to work in a changing environment
• Able to handle difficult situations

Qualities

Essential

• Ability to work as a team member
• Ability to work autonomously

Desirable

• Confident with problem solving

Experience

Essential

• Experience of working in a health care setting
• Experience of administrative / receptionist duties

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English C or above
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Personality

Essential

• Polite and confident
• Flexible and cooperative
• Caring and supportive
• Sensitive and empathetic in distressing situations

Desirable

• Motivated

Skills

Essential

• Excellent communication skills (written and verbal)
• Strong IT skills
• Clear, polite telephone manner
• Good interpersonal skills

Desirable

• Ability to use EMIS web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fell Cottage Surgery

Address

123 Kells Lane

Gateshead

Tyne And Wear

NE9 5XY

United Kingdom

Employer's website

http://www.Fellcottagesurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• In consultation with patients and in line with current practice disease management protocols, developing care plans for health

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Recording clear and contemporaneous consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

• Undertaking hot review with GP Trainee

• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice

• Contributing to evaluation/audit and clinical standard setting within the organisation

• Contributing to the development of computer-based patient records

• Contributing to the summarising of patient records and read-coding patient data

• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Experience

Essential

• We welcome applications from both experienced GPs and newly qualified GPs and offer a supportive environment for development.

Desirable

• Experience working in primary care

Qualifications

Essential

• GMC registered

Desirable

• Included on, or eligible for inclusion on, the NHS Wales Medical Performers List
• Experience Specifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Riversdale House

Merthyrmawr Road

Bridgend

CF31 3NL

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• Undertake structured medication reviews, particularly for patients with complex medication needs, polypharmacy or long-term conditions.

• Provide face-to-face patient consultations to review medicines, adherence, effectiveness, side effects and monitoring requirements.

• Support patients with the management of long-term conditions through medicines optimisation and appropriate clinical advice.

• Resolve day-to-day medicines-related and prescribing issues within the practice.

• Respond to medication and prescribing queries from patients and members of the practice team.

• Promote safe, effective and evidence-based prescribing.

• Support repeat prescribing processes and appropriate medication monitoring.

• Undertake medicines reconciliation following discharge from hospital or other care settings.

• Identify medication discrepancies, interactions, duplications and other medicines-related risks and take appropriate action.

• Manage medicines shortages and supply issues, recommending suitable alternatives where clinically appropriate.

• Support effective communication across patients' care pathways and liaise with hospitals, community pharmacies and other healthcare professionals when required.

• Support the monitoring of patients taking high-risk medicines.

• Contribute to medication safety alerts, prescribing reviews, clinical audits and quality improvement work.

• Work collaboratively with GPs, nurses, pharmacists, pharmacy technicians and the wider practice team.

• Use EMIS and other relevant clinical systems effectively and maintain clear and accurate patient records.

• Prescribe medicines within professional competence, in accordance with the postholder's Independent Prescriber qualification, current clinical guidance and agreed practice arrangements.

Professional Responsibilities

The postholder will maintain registration with the General Pharmaceutical Council (GPhC), work within their professional competence and maintain appropriate continuing professional development.

They will comply with practice policies, clinical governance, confidentiality, information governance and data protection requirements and contribute positively to the wider practice team.

The duties outlined above are not intended to be exhaustive and may develop in response to the needs of The Woodberry Practice and changes within primary care.

Person Specification

Experience

Essential

• Experience working as a Clinical Pharmacist within a GP surgery / primary care setting
• Experience using EMIS in a GP practice / primary care setting
• Experience providing face-to-face patient consultations
• Experience undertaking medication reviews and supporting patients with long-term conditions and polypharmacy
• Experience working effectively with GPs and the wider practice team
• Experience managing medicines-related queries and medicines reconciliation

Desirable

• Experience of clinical audit and improving patient care

Qualifications

Essential

• Master's degree in Pharmacy (MPharm) or equivalent pharmacy qualification
• Registered Pharmacist with the General Pharmaceutical Council (GPhC)
• Independent Prescribing qualification with current annotation on the GPhC register
• Evidence of commitment to ongoing personal and professional development

Desirable

• Medicines Management qualification
• Minor Ailments certification
• Relevant postgraduate clinical pharmacy qualification
• Additional training relevant to primary care / general practice

Knowledge and Skills

Essential

• Excellent communication and interpersonal skills
• Good knowledge of medicines optimisation and safe prescribing
• Ability to work independently and manage own workload effectively
• Ability to provide confident, patient-centred face-to-face consultations
• Ability to work effectively with GPs and the wider practice team
• Good organisational and time-management skills

Desirable

• Knowledge of local and national prescribing guidance
• Experience contributing to quality improvement within general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodberry Practice

Address

The Woodberry Practice

1 Woodberry Avenue

London

N21 3LE

United Kingdom

Employer's website

http://www.thewoodberrypractice.com/ (Opens in a new tab)

Job description

Job responsibilities

Governance and Risk Management

• Identify and escalate risks arising from complaints and feedback for inclusion in the organisational risk register, ensuring alignment with internal protocols and managerial oversight.
• Coordinate reports to the Integrated Governance Committee (IGC), write minutes for the meeting, share meeting papers in a timely manner and follow up on actions from the meeting.
• Prepare Risk meeting papers, share meeting papers in a timely manner and follow up on actions from the meeting.
• Maintain management of risk documentation and contribute to risk mitigation process.

Complaint and Feedback Management

• Oversee the end-to-end complaints and feedback process, including:
• Acknowledgement of complaints
• Gathering staff statements and relevant clinical records
• Updating complaint records in the Datix system
• Draft responses to simple complaints and coordinate response preparation for complex clinical cases in collaboration with relevant leads.
• Record outcomes of investigations, identify learning, and ensure that all resulting actions are logged and tracked to completion.
• Organise and take minutes for second-stage complaints meetings.
• Respond to Parliamentary and Health Service Ombudsman (PHSO) requests in coordination with the line manager and relevant operational leads.
• Manage the governance feedback inbox, ensuring effective triage and timely escalation of issues.
• Maintain a live tracking log of complaints, risks, and feedback actions to ensure resolution and learning are consistently implemented
• Key responsibilities include producing high-quality governance reports, managing complaint- second-stage complaints procedures, and ensuring the accurate and timely submission of documentation to internal and external as required

Incident and Investigation Management

• Prepare Incident review meeting papers, share meeting papers in a timely manner and follow up on actions from the meeting.
• Support immediate incident reviews and coordination of investigations in accordance with the Patient Safety Incident Response Framework (PSIRF) and duty of candour obligations.
• Collate and submit timely documentation for both internal and external investigations.
• Coordinate and support all meetings related to PSIRF methodologies
• Track and follow up on open improvement actions resulting from incidents, complaints, and claims, ensuring accountability and resolution.

Legal and Inquest Coordination

• Liaise with the Legal Services Team to facilitate staff involvement in inquests and legal proceedings.
• Ensure that all necessary documentation and statements are prepared to support litigation and inquest processes.
• Contribute to thorough investigations to support legal submissions in collaboration with corporate and clinical teams.

Reporting and Assurance

• Prepare governance papers for Quality and Safety Meetings and PSIRF Learning Panels.
• Support IGC meeting process by sending papers and taking minutes
• Coordinate the collation and analysis of reports related to audits, patient experience, complaints, and emerging themes.

• Support the implementation of quality improvement actions driven by complaints and governance data.

Safeguarding (Cover Duties)

• Provide cover for safeguarding governance responsibilities, including:
• Responding to CPIS alerts, missing persons, and safeguarding records requests
• Participating in safeguarding and risk compliance meetings
• Managing safeguarding inboxes and supporting internal safeguarding functions

Data Protection

PELC is registered under the Data Protection Act 1984. You must not at any time use the personal data held by PELC for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact the Senior ICT Lead/Manager.

Equal Opportunities

PELC is an Equal Opportunities employer and all employees are required to abide by and promote the policy and code of practice, as well as being aware of and operate within all relevant legislation.

Health & Safety

Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974) to maintain a healthy and safe working environment for both staff and visitors. Employees also have a duty to observe obligation under the PELC and departmental Health and Safety policies, and to maintain awareness of safe practices and assessment of risk.

Financial Regulations

All staff are responsible for security of the property of the PELC, avoiding loss or damage of property, and being economical and efficient in the use of resources. Staff should conform with the requirements of the standing Orders, Standing Financial Instructions and other financial procedures including the Code of Conduct and Accountability and the Fraud and Corruption Policy.

Person Specification

Qualifications

Essential

• Education: Degree level qualification.

Desirable

• PSIRF Training desirable.
• Masters level qualification desirable.

Skills

Essential

• Skills: Excellent communication, organisation, coordination and IT skills, ability to prioritise workload, analyse data and influence others.
• Personal Qualities: Flexible, adaptable, motivated, enthusiastic, able to work under pressure and both independently and as part of a team.

Experience

Essential

• Complaints management, incident management, NHS/primary care experience, risk management, safeguarding processes, claims and inquests, project/change management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnership of East London Co-operatives (PELC) Ltd

Address

Unit 3, Bourne Court

Southend Road

Woodford

IG8 8HD

United Kingdom

Employer's website

https://pelc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Qualifications

Essential

• oRegistration as a pharmacist with General Pharmaceutical Council
• oDegree in Pharmacy (Masters Level or equivalent).

Desirable

• Member of Royal Pharmaceutical Society (RPS)

Experience

Essential

• oExperience of working with patients within a hospital, GP practice or community setting

Desirable

• oExperience of working in NHS Hospital as a trainee pharmacist or undergraduate

Knowledge and skills

Essential

• Excellent written communication skills
• oAble to utilise and apply theoretical knowledge practically in the workplace
• oAble to work independently and as part of a team

Desirable

• oAble to demonstrate leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ

United Kingdom

Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.

Person Specification

Experience of working in the health sector

Essential

• Commitment to learn and enhance your skills in providing quality care.
• Commitment to learn and enhance your interpersonal and communication skills

Desirable

• Experience of working in a care setting

Experience

Essential

• Experience of working in primary care

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• Applicant must be a resident in the UK and have the right to work.

Employer details

Employer name

The Hodford Road Surgery

Address

73 Hodford Road

London

NW11 8NH

United Kingdom

Employer's website

https://www.hodfordroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Lead for Community Surgery Incision/Excision will provide clinical leadership and deliver safe, effective minor surgery services for eligible adult patients in Barking and Dagenham. The role includes assessing referrals, carrying out incision and excision procedures, ensuring appropriate consent and documentation, completing audits, and maintaining compliance with the Minor Surgery DES specification. The postholder will also contribute to patient safety, service performance, reporting and continuous quality improvement.

Person Specification

Experience

Essential

• A minimum of two years experience carrying out incision and excision procedures, including associated clinical audits.

Qualifications

Essential

• Please refer to the main Person Specification for the full requirements of the role. In addition, applicants must have:
• Full registration with the GMC.
• MRCGP, RCGP or an equivalent recognised qualification.
• Entry on the Performers List.
• Appropriate surgical training, gained through previous experience in general surgery or a relevant postgraduate qualification. This may include a Certificate of Competence in Minor Surgery from a Vocational Training Scheme, a higher degree or diploma in a surgical specialty, or evidence of completing an approved minor surgery training course.

Service-Specific Duties:

Essential

• The General Practitioner will be responsible for assessing patients either face to face or remotely, determining their suitability for treatment and carrying out the required procedure where appropriate. The role also includes completing self-audits and contributing to the audit of other clinicians.
• The postholder will be expected to:
• Ensure all clinical interventions comply with the relevant DES specification.
• Maintain competency by completing an accredited Incision and Excision course every three years, in line with DES requirements.
• Deliver service-specific clinical interventions safely and effectively.
• Ensure appropriate patient consent is obtained and all clinical documentation is completed accurately.
• Support the management of stock, consumables and specialist equipment required for procedures.
• Manage complex cases appropriately where required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Together First CIC Barking and Dagenham GP Federation

Address

Althorne Way

Dagenham

Essex

RM10 7DF

United Kingdom

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management including handling, segregation, and container use
• Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Produce significant event analyses when appropriate
• Participate in regular clinical team meetings.

Person Specification

Personal Attributes

Essential

• Flexible, adaptable, and able to work collaboratively within a changing primary care environment.
• Strong organisational skills and the ability to prioritise effectively.
• A positive, proactive attitude toward teamwork, problemsolving, and service improvement.

Qualifications

Essential

• Qualifications & Registration
• Fully qualified General Practitioner with MRCGP (or equivalent qualification enabling entry to the UK GP Performers List).
• GMC full registration with a licence to practise.
• Inclusion on (or eligibility to join) the NHS GP Performers List.
• Evidence of ongoing CPD and compliance with appraisal and revalidation requirements.

Desirable

• Clinical Experience & Skills
• Strong, safe, and independent clinical decisionmaking skills across the breadth of primary care.
• Ability to manage acute and chronic conditions effectively.
• Competence in prescribing, managing referrals, and working within NHS primary care systems.
• Experience providing holistic, patientcentred care, including continuity of care.

Experience

Essential

• Experience
• Previous experience working in care homes, including frailty management, medication reviews, and multidisciplinary working.
• Experience working within a large, busy, multisite GP practice, ideally handling high patient demand and varied clinical pressures.
• Background in managing complex patients and coordinating with community services.

Desirable

• Additional Skills & Interests
• Interest in contributing to quality improvement, audits, or clinical leadership activities.
• Willingness to take on minor additional responsibilities such as supervising trainees, supporting enhanced services, or developing specialist clinic interests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

United Kingdom

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• GP Assistant Certificate qualification.

Other requirements

Essential

• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.

Skills

Essential

• Excellent communication skills (written and oral) including the ability to listen.
• Strong and confident IT skills including MS Office and databases.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems e.g EMIS .

Personal qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Confident, assertive, and resilient.

Experience

Essential

• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience of managing a complex administrative role.

Desirable

• Experience working with the general public in a similar role.
• Experience of producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CLICK PCN

Address

Church View Medical Centre

Broadway Road

Horton

Ilminster

Somerset

TA19 9RX

United Kingdom

Employer's website

https://langportsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Process Prescription Requests: Accurately prepare and issue repeat prescriptions as per doctors instructions, ensuring all information is correct and up to date via EMIS.

Patient Record Management: Update and maintain patient medication records, ensuring all prescriptions are logged and monitored for accuracy and compliance.

Prescription Reviews: Assist with the review of repeat prescriptions, checking for discrepancies, expired medications, or potential interactions.

Monitor Prescription Stock Levels: Assist in managing inventory of prescription medications, ensuring timely reordering of stock and proper storage.

Handle Prescription Inquiries: Respond to phone calls or emails from patients, pharmacies, and healthcare professionals regarding prescription issues or requests.

Ensure Legal and Regulatory Compliance: Follow guidelines and regulations regarding the dispensing of medications, ensuring prescriptions are processed in accordance with medical, legal, and ethical standards.

Confidentiality: Maintain strict confidentiality of all patient information and prescription details in compliance with data protection laws.

General Administrative Support: Assist with other administrative tasks such as organising prescription-related paperwork and updating records in the practices management system.

Person Specification

Qualifications

Essential

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education
• Computer literacy skills

Experience

Essential

• Significant administrative experience
• Experience of working within a framework of confidentiality
• Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
• Effective communication (verbal and written) in order to communicate with all levels of the organisation
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision
• Capable of prioritising and organising own workload
• Excellent organisational skills
• Good time management

Desirable

• Experience of working in a NHS environment, ideally in a GP setting

Skills and Abilities

Essential

• Good computer literacy skills including knowledge of Word, Excel, Outlook and EMIS
• Good interpersonal skills
• Ability to use databases and prepare spreadsheets
• Good problem solving ability
• Good organisational and planning skills
• Ability to work on own initiative, without supervision and to prioritise own workload
• Excellent communication, both written and verbal
• Able to work well in a team
• Self-motivated, enthusiastic and have a high standard of personal performance
• Able to work well under pressure
• Friendly, approachable and compassionate
• Flexible and reliable
• Willingness to learn new skills

Desirable

• Willingness to learn existing and new computer software packages
• Knowledge and understanding of the GP setting issues
• Knowledge and understanding of electronic patient referral pathways
• Knowledge and understanding of medical terminology
• Good understanding of confidentiality issues
• Full UK Driving Licence holder with access to a vehicle to be used for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Bromleag Care Practice

Beckenham Clinic

14 The Crescent

Beckenham

Kent

BR3 1DU

United Kingdom

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)