Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Office Supervisor

REPORTS TO: OPERATION MANAGER

HOURS: 37.5 hours per week

Job summary:

This role is primarily line managing the practice administration and reception team, carrying out day to day activities to ensure the smooth running of the admin office and two reception desks

The successful candidate must be able to work on their own initiative and have supervisory experience, along with strong IT skills. You must be organised and confident and have a friendly and approachable manner and can work under pressure

Work with the operations manager to identify areas of improvement. Support in the running of elements and services within the practice e.g compliance with CQC, Health and Safety, audits etc

Job responsibilities:

Be an experienced manager/leader of staff

Ensure all administration duties are completed to the highest standard

Support the Operations Manager in the recruitment and induction of all new administration staff

Report and liaise with the Operations Manager re any significant events in the admin team

Be able to maintain clinical databases

Set up and maintain new users according to practice protocol, ensuring they have access to required applications

Troubleshoot IT problems and identify solutions. Where appropriate, report IT faults to appropriate suppliers helpdesk

Support and assist the admin and reception team with all aspects of their jobs and have a good understanding of the different jobs and tasks the team need to be able to complete on a regular basis that form part of running a successful surgery.

Responsible for the smooth running of System one, Accurx, phone system, all internal computer software.

Ensuring the smooth running of the administration team and ensure all administrative staff are trained in their specific role and any other tasks given. Attending all mandatory training

Ensure all administration work including coding, scanning and summarising is completed in a timely manner

Training support and mentoring admin team

Ensure new staff have all the passwords they may need, know how to log on to the desktop, can use any applications they require and that they understand the practices protocol on data security

Monthly meetings to be held for the ongoing support and growth of the administration team

Ensure security of data in accordance with the Data Protection Act

Any other duties commensurate with skills and responsibilities.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They

do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures re: confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

This job description is not exhaustive.

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English or 4 and above

Desirable

• Level 3 or equivalent in Business Administration

Experience

Essential

• Experience of working in a GP practice in an admin lead position
• Knowledge of Systmone or equivalent
• Excellent IT experience

Desirable

• Management experience
• Primary Care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tower House Surgery

Address

Tower House Surgery

Rink Road

Ryde

Isle Of Wight

PO33 1LP

United Kingdom

Employer's website

https://www.towerhousesurgeryryde.co.uk (Opens in a new tab)

Job description

Job responsibilities

Primary care 24 (PC24) is looking for a Data Visualisation Lead who will provide Data Visualisation expertise to lead the development, enhancement and continual improvement of Power BI reporting solutions. You will create new automated reporting products, maintain existing BAU dashboards and reports, and deliver reliable, insight-driven analytics that support operational and strategic decision-making. The role will work in close partnership with the Head of Business Intelligence to align reporting priorities with organisational objectives, whilst engaging with Arden & GEM CSU to coordinate data engineering, data warehouse development and data platform requirements. Through this collaborative approach, the role will ensure the effective translation of business requirements into scalable reporting solutions, maximising the value of organisational data assets and supporting the continuous development of the Business Intelligence function.

Salary: £55,891.00 - £62,100.00 per annum (pro rata) DOEDepartment: Corporate BI DataLocation: Wavertree Technology Park and home workingShifts: Operational hours Monday Friday 9am 5pm, days negotiableContract: Part time 18.75 hour contract, fixed term, until 31/03/2027

What will I be doing?

• Design, develop, test and deploy Power BI dashboards, reports and visualisations to meet business requirements.
• Maintain, enhance and automate existing reporting solutions to improve efficiency, reliability and user experience.
• Engage with operational, clinical and corporate stakeholders to capture, prioritise and refine reporting requirements.
• Lead the development, delivery and ongoing management of reporting outputs across key operational and workforce domains, including but not limited to Rotamaster, GP Appointments, Telephony, GP Registrations and Out of Hours services, ensuring reports are accurate, timely and aligned to business and performance reporting requirements.
• Liaise with Arden & GEM CSU data engineering and data warehouse teams to ensure reporting requirements are translated into scalable and sustainable data solutions.
• Implement processes to ensure the accuracy, consistency and integrity of datasets, metrics and reporting outputs.
• Promote and maintain reporting governance, data standards, security requirements and Power BI best practices.
• Develop KPI frameworks and performance reporting that provide actionable insights into operational and workforce performance.
• Translate complex business and operational requirements into technical specifications and reporting solutions.
• Produce and maintain reporting documentation, data dictionaries, report specifications and process guidance.
• Deliver ongoing Power BI training, coaching and knowledge-sharing sessions to support the development of self-service analytical capabilities across the wider team.
• Explore alternate options for PC24 hosting internal workspace management, deployment processes, report publishing, refresh schedules and access controls within the Power BI environment.

What do I need?

• Masters level qualification in numerate / informatics subject or equivalent significant experience in delivery of the responsibilities described at senior management level.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
• Excellent working knowledge of BI systems and tools Specifically Power BI
• In-depth understanding of NHS data flows, data management and analysis processes
• Excellent verbal, written communication and persuasion skills.
• Extensive experience of management of data, particularly resolution and monitoring of data quality issues.

Whats on offer?

• £55,891.00 - £62,100.00 per annum (pro rata) (DOE)
• Part time (18.75 hours) Fixed term contact until 31/03/2027
• 27 days annual leave pro rata - previous NHS Service will be taken into account
• NHS pension, car fleet & home electronics schemes
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
• Professional development

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Come join our proud team!

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care 24

Address

Wavertree

L13 1FB

United Kingdom

Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description for full details.

Managerial

• To deputise for the Swindon Talking Therapies Service Manager as appropriate.
• To line manage a team of mental health Practitioners including managing sickness, appraisals and performance etc.
• To oversee audits and to report any difficulties to the Service Manager.
• To provide cover for other members of the Senior Management Team.
• Recruit staff as required
• To be a member of the Executive and Senior Management Team, including attending meetings and giving advice to the Head of Talking Therapies/service manager as appropriate
• Appropriately manage time for clinical work and managerial responsibilities.
• To initiate in-service development and expansion
• To over see the organisation and supervision of the work of the clinical team
• To liaise with other Primary Care Services
• To liaise with Secondary Services
• To oversee training in conjunction with the Head of Service.
• To be aware of budgetary constraints.
• Maintain a Talking Therapies manual compliant service.
• Monitor and follow up patients in line with guidance.
• To allocate and support staff as discussed with the Head of Talking Therapies and Swindon Service Manager.
• To supervise staff as appropriate.
• Induct and supervise new members of staff.
• To represent the Service and deliver presentations both internally and to outside organizations e.g. ICB and national organizations especially those related to Talking Therapies.
• To oversee links with voluntary and community organisations, educational and recreational opportunities and resources in the local area which may be of benefit to clients referred to the service
• To oversee the design and delivery of psycho-educational courses

Professional:

• To participate in the Talking Therapies business and professional meetings as appropriate.
• To be aware of and comply with all policies, procedures and directives of the Department, Service and AWP
• To maintain and further develop high standards of therapy and psychology practice through co-operative work with other practitioners of all disciplines and involvement in professional audit.
• To comply with British Psychology Societys/ BABCP/ other regulatory body's Code of Conduct as well as procedures and government legislation as it applies to the Service.
• To oversee the research in the service. To instigate and be involved in research as required.

Clinical Governance:

• To support the Service manager in the development and implementation of effective Clinical Governance across the Talking Therapies Service.
• To support and participate in multidisciplinary audit in the service.
• To promote the use of effective interventions in the service.
• To participate in Clinical Governance processes in the service and in the profession.
• To help in the design of audit forms
• Access GP data systems and input clinical notes.

General:

• To participate in liaison meetings with GPs and other members of the Primary Care Health Teams as appropriate.
• To participate in locality meetings.
• To participate in audit and personal review activity as required.
• To compile and return statistics and activity levels as required and monitor and act on statistics.
• To undertake such further training as might be required to maintain an appropriate level of expertise.
• To participate in individual and peer supervision.
• To be aware of and comply with all policies, procedures and directions of the department, service and AWP
• To participate in the research activities of the service and publish articles.
• To participate in disseminating good practice by publication and presentation.

Person Specification

Qualifications

Essential

• Qualification in one of the talking therapy clinical modalities at a minimum of masters level
• Professional registration - HCP, BABCP, BPS

Experience

Essential

• Management experience & training
• Research and development experience
• Experience of supervising & managing staff in a stepped care service
• Substantial relevant clinical experience

Desirable

• Experience of service development
• Experience of designing and delivering presentations

Skills

Essential

• Capacity to cope with pressure and competing priorities
• Ability to deal with distressed patients
• Ability to support staff in dealing with patients in crisis
• Leadership skills
• Training skills

Knowledge

Essential

• Knowledge of HR policies
• Knowledge of risk management in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Old Town Surgery (2nd floor)

Curie Avenue

Swindon

SN1 4GB

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Shropdoc is a trusted, not-for-profit healthcare provider dedicated to delivering exceptional primary care services across England and Wales. Our mission is simple: to ensure every patient receives safe, responsive, and compassionate care when they need it most.

We provide a wide range of services, including Out of Hours GP care, urgent care triage, home visits, and face-to-face clinical support. Beyond urgent care, we proudly operate medical practices in Powys, strengthening access to high-quality healthcare for rural communities. Working in close partnership with the NHS and other health organisations, we are committed to innovation and collaboration that truly makes a difference.

As a GP in Presteigne, you will deliver patient-centred General Medical Services and help shape new models of rural primary care. This is more than a clinical role - its an opportunity to be part of a forward-thinking team enhancing primary, urgent care in rural settings. Youll play a vital role in supporting practice resilience, continuity of care, and improving health outcomes for local communities.

As we aspire to become a GMC teaching practice, this role offers an exciting opportunity for a GP who is keen to develop their career, contribute to clinical education, and help shape a supportive learning environment for future doctors.

The successful candidate will also have the opportunity, if desired, to become a GP Member at Shropdoc, supporting career development through the delivery of Out-of-Hours GP care across our wider service.

The responsibilities outlined below are intended to provide an overview of the role and are not an exhaustive list. The post holder may be required to undertake other reasonable duties and responsibilities in line with the nature of the role, as requested by their line manager or senior leadership. This flexibility is essential to meet the changing needs of the organisation and to support the effective delivery of services.

1. KEY TASKS AND RESPONSIBILITIES

Key Responsibilities

Purpose of the Post and General Responsibilities

• To provide General Medical Services to residents in Presteigne, Mid Powys and to provide service, support and advice aimed at developing excellence in general medical services to the community.
• This role will provide Salaried GP cover. This GP cover will consist of:

GP/Clinical Practice & Operational Delivery

• Deliver a first-class clinical service, ensuring safe, effective, and compassionate care.
• Provide direct clinical care through triage, face-to-face consultations, telephone/video consultations, and home visits.
• Promote evidence-based practice and clinical excellence.
• Contribute to innovative solutions for rural and urgent care within Powys.
• Embrace and promote the multidisciplinary team model, including remote consultation options.
• Take delegated responsibility for specific areas within the Quality Improvement Framework.
• Ensure compliance with National guidelines, National Planning Frameworks, and professional standards.
• Adhere to all Shropdoc and Practice policies and contractual requirements.

Prescribing

• Prescribe in line with local and national guidance, following Powys Teaching Health Board protocols.
• Promote generic prescribing wherever clinically appropriate.

Long-term Condition Management

• Provide effective management of long-term conditions (LTCs).
• Offer clinical supervision for other staff involved in LTC reviews and management.

Admin Tasks / Record keeping

• Complete administrative tasks promptly, including referrals, repeat prescriptions, and associated duties.
• Maintain accurate clinical records in line with best practice and regulatory guidance.

Governance and Risk Management

• Follow best practice through clinical guidelines and audit processes.
• Support continuous improvement and quality initiatives within the practice.
• Contribute to clinical governance, including audits, training, and policy development.
• Promote a culture of learning from complaints, incidents, and research.
• Assist the Lead GP and Head of Primary Care with:
• Monitoring quality and appropriateness of care.
• Peer support and review.
• Clinical protocol development.
• Incident and complaint investigations.

Leadership and Development

• Complete appraisal and revalidation processes accurately and on time.
• Provide clinical leadership during duty sessions, promoting high standards of care.
• Mentor and support Doctors in training, Nurses, and Allied Health Professionals.
• Participate in CPD activities and encourage lifelong learning within the team.
• Support practice development and innovation, including new technologies and service models.
• Act as a role model for professionalism and patient-centred care.
• Assist with workforce planning and recruitment.

Engagement

• Work collaboratively as part of the Practice Team, supporting safe alternatives to hospital admission.
• Share the practice workload equitably.
• Attend and contribute to practice meetings.
• Commit to self-learning and professional development.
• Support the Practice Management Team in achieving strategic objectives.

Location & Flexibility

• Primary base: Presteigne Medical Centre.
• Occasional travel between sites and attendance at external meetings may be required.
• Flexibility is essential; job plans may be adjusted to meet service needs during periods of change or crisis.

Review

This job description will be regularly reviewed. It is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time, and this will be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• > Full GMC Registration with License to Practice-
• - On the GMC GP Register*
• - On the Welsh Medical Performers List* (WPL)
• *or must be approved for both within 3 months of the interview date
• > Relevant Higher Degree e.g. MRCGP or Equivalent

Desirable

• > ''Training the Trainers'' qualification or experience as GP trainer would be an advantage

Other

Essential

• All applicants to have demonstrable skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues.

Teaching

Essential

• > Willingness to teach medical undergraduates and postgraduates.

Desirable

• > Evidence of organising programmes and teaching medical students and Junior Doctors would be an advantage.

Experience

Essential

• > Experience of NHS General Practice, UK hospital systems and be competent in, and able to apply, GMS knowledge confidently in accordance with the GMCs Good Medical Practice.
• > Experience in Primary Care.
• > Evidence of participation in clinical audit and understanding role of audit in improving medical practice. Knowledge or risk management
• > Comprehension of core philosophy and building blocks of Clinical Governance.

Desirable

• > Experience of Out of Hours and local NHS Services, not essential but good to have.
• > Leadership and People management experience.
• > Recent minor surgery experience would be an advantage.

Personal Attributes

Essential

• > Ability to cope with stressful situations calmly.
• > Excellent Communication, interpersonal, team-working and listening skills.
• > Good listening and motivational skills.
• > Good IT skills, including the use of email effectively.
• > Safe and effective written and verbal communication skills, including the experience of telephone consultation.

Desirable

• > Ability to work flexibly in response to the changing needs of unscheduled primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shropshire Doctors Co-operative Limited ‘Shropdoc’

Address

Presteigne Medical Centre

Lugg View

Presteigne

Powys

LD8 2RJ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)

Job description

Job responsibilities

1. CLINICAL

1.1. Accept referrals via agreed protocols within the service.

1.2. Assess and supports people with a common mental health problem in the self management of their recovery.

1.3. Undertakes patient centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.

1.4. Make decisions on suitability of new referrals, adhering to the departments referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary or steps-ups the persons treatment to high intensity.

1.5. Provide a range of information and support for evidence based high volume low intensity psychological treatments. This may include guided selfhelp computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.

1.6. Educate and involve family members and others in treatment as necessary where there is consent form the patient and it is appropriate to do so.

1.7. Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.

1.8. Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.

1.9. Complete all requirements relating to data collection within the service.

1.10.Keep coherent records of all clinical activity in line with Livewell clinical record keeping policy.

1.11.Work closely with other members of the team to ensure the Stepped care model is consistent.

1.12.Assess and integrate issues surrounding work and employment into the overall therapy process.

1.13.Liaison with other agencies and other professionals as part of the patient care plan when clinically relevant.

1.14.To identify and manage risk with patients.

2. PROFESSIONAL

2.1. Ensure the maintenance of standards of practice according to the employer and any regulating, and keep up to date on new recommendations/guidelines set by the department of health (e.g NHS plan, National Service Framework, National Institute for Clinical Excellence).

2.2. Ensure that client information is kept confidential, unless there is a need to share information. Sharing of information will be in line with data protection guidance and child safeguarding protocols.

2.3. Keep up to date with NICE recommended treatments for common mental health problems.

2.4. Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.

2.5. Attend clinical / managerial supervision on a regular basis as agreed with Manager.

2.6. Participate in individual performance review and respond to agreed objectives.

2.7. Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.

2.8. To attend all Livewell mandatory training relevant role at specified times.

2.9. Attend relevant conferences / workshops in line with identified professional objectives relevant for role.

2.10. Regard for others and respect for individual rights of autonomy and confidentiality.

3. GENERAL

3.1. To contribute to the development of best practice within the service.

3.2. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.

3.3. All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.

3.4. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.

3.5. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.

3.6. This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

Please see supporting information for full Job Description and Person Specification.

Person Specification

Knowledge

Essential

• 1. Demonstrates an understanding of anxiety and depression and how it may present in Primary Care.
• 2. Understanding of the role of supervision in clinical practice.
• 3. Ability to be self-reflective, whilst working with patients, in own personal and professional development and in supervision.
• 4. Knowledge and/or experience of how marginalisation can impact on mental health problems and what barriers there may be for marginalised communities and how marginalisation may impact presentation within mental health services.
• 5. With a commitment to the principles of equality, diversity and inclusion and continued development of understanding how marginalisation impacts people.
• 6. Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post.

Desirable

• 1. Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health.
• 2. Knowledge of medication used in anxiety and depression and other common mental health problems.

Skills

Essential

• 1. Computer literate.
• 2. Excellent verbal and written communication skills, including telephone skills.
• 3. Able to develop good therapeutic relationships with patients and good interpersonal skills and always demonstrating empathy and professionalism. For instance, communicating supportively and constructively with people who may be distressed and manage difficult conversations.
• 4. Work within a team, build good working relationships and able to seek or provide support with a solution focus.
• 5. Good diary management and ability to manage own workload/caseload and demonstrate time management skills.
• 6. High level of enthusiasm and motivation.
• 7. Ability to work under pressure whilst maintaining own wellbeing
• 8. Regard for others and respect for individual rights of autonomy and confidentiality.
• 9. Openness to learning new knowledge and skills and ability to attend necessary training courses.

Experience

Essential

• 1. Relevant mental health working experience, including voluntary work. or expertise gained by experience of mental health problems.
• 2. Experience of working in Primary Care.
• 3. Experience of managing own caseload.
• 4. Accurate and prompt record keeping and ability to write clear reports and letters.
• 5. Experience of using clinical outcome measures to inform practice.
• 6. Carried out risk assessments within scope of practice.

Desirable

• 1. Evidence of working in the local community.
• 2. Experience of working with computerized CBT.
• 3. Experience of working with 16-18 year olds.

Qualifications

Essential

• 1. Completion of Low Intensity Talking Therapies qualification, including theory and supervised practice, or equivalent as per national Talking Therapies guidelines.
• 2. Evidence of educational qualifications plus experience equivalent to degree level.
• 3. Eligibility for Registration on PWP register with either the British Association of Behavioural and Cognitive Psychotherapies (BABCP) or British Psychological Society (BPS) will be required.

Desirable

• 1. Training in nursing, social work, occupational therapy, arts therapy or within a psychological therapy.
• 2. Psychology degree.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Centre Court

73 Exeter Street

Plymouth

Devon

PL4 0AH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is a full-time medical receptionist/administrator post which will be initially a fixed term contract of one year to cover maternity leave. The successful applicant will deal with patients on a face-to-face and by telephone. Administrative duties include entering data into the patient's record, sending invitations, processing repeat prescriptions and liaising with members of the team and outside agencies.

The successful applicant must have excellent communication and organisational skills and be able to work comfortably in a high pressure environment.

Person Specification

Qualifications

Essential

• Excellent communication skills
• Good organisational and time management skills
• Attention to detail and accuracy
• Able to work effectively as part of a large team

Desirable

• Previous experience in a GP surgery
• Previous experience of SystemOne Clinical System
• Knowledge of Primary Care and NHS services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. Andrew’s Medical Practice

Address

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA

United Kingdom

Employer's website

https://www.standrewsmedicalpracticespennymoor.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will become part of a well-established nursing team, working collaboratively with the wider multidisciplinary team while demonstrating the ability to work independently when required.

You will be expected to adhere to practice protocols and local and national guidelines, ensuring the delivery of safe, effective, and high-quality care that is tailored to meet the individual needs of patients

Person Specification

Qualifications

Essential

• GCSE Grade 1 to C in English and Maths
• Nursing degree and NMC Registered Nurse
• Management of chronic diseases
• Cervical Cytology
• Applicants should ideally already have the essential skills and experience required of a Practice Nurse. However, further training and support will be provided, where required, to enable the successful candidate to fully undertake the role and to develop or enhance existing skills.
• We place strong emphasis on investing in the professional development of our team, offering opportunities for CPD and further qualifications.

Desirable

• Independent Prescribing
• Minor Illness management
• Experience Specifications

Experience

Essential

• The successful candidate must have prior experience working as a Practice Nurse within General Practice and be competent across core practice nursing duties.
• Experience in cervical screening and chronic disease management is essential

Desirable

• as per Essential criteria

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Abertillery Group Practice

Foundry Bridge

ABERTILLERY

Gwent

NP13 1BQ

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will work across the 4 PCN practices: Filey Surgery, Hackness Road Surgery, Hunmanby Surgery and Scarborough Medical Group. Our ethos is to provide good quality, safe and effective care for our communities. Our PCN includes the beautiful coastal towns of Scarborough and Filey.

Filey and Scarborough HCN has a vision of achieving quality improvements in healthcare provision and supporting people to make healthier choices. The successful post-holder will become part of an ambitious network, committed to developing a strong, dedicated and compassionate multidisciplinary workforce.

The PCN has a registered population that experiences high deprivation and challenges associated with social determinants of health we would welcome enthusiastic innovators with a strong desire to work in partnership to achieve the best possible outcomes for local people and communities, and with the motivation and flexibility to help develop our services as the team evolves to meet the changing needs of the population.

The successful candidate will be well-supported and guided by the PCN and the clinical team leads. You will be supported to work autonomously, having day to day responsibility for your clinics and workload.

This is a new, exciting, and innovative post to support the needs of the local population living with mental health difficulties. The role holder will fulfil a first contact specialist mental health role within GP Practices across the Primary Care Network (PCN), seeing patients who would otherwise have traditionally seen a GP. Within the primary care setting, the role holder will work in a collaborative and multi-agency way. This will contribute to the safe and effective day to day operation of the PCN and the efficient and timely management of clinical enquiries and decision-making.

The post will sit within the GP Practices and will facilitate the interface between Primary Care and Secondary Mental Health Services to provide specialist advice and support, assessment, treatment, education and solution-focused approaches to the local Primary Care Teams, for patients and carers.

The role will offer expertise in networking and navigation to promote ease of access to a range of specialist mental health support services. This ensures that each person, once assessed, receives the best possible care in the right place at the right time and by the right supporting service.

The post holder will be an effective member of the multi-disciplinary team. They will be professionally accountable and responsible for patient care, undertaking initial assessment with signposting to appropriate services, or providing time-limited psycho-social therapeutic interventions directly, in e.g. GP surgeries, patients homes and other primary care settings. This will include providing clinical advice to GPs such as specialist opinion.

The post-holder will manage their daily clinics and act as a specialist advisor to GPs, fulfilling a pathway management function and providing short term interventions and support, in collaboration with GPs and other practice based mental health workers.

You will support the establishment of partnerships and networks with key stakeholders across the PCN and the wider mental health care system. You will offer advice to, or obtain advice for, the Primary Care Team on appropriate interventions and on-going patient care management.

You will develop links and foster a culture of partnership between Primary Care Teams and Mental Health Services, promoting clear communication and access to specialist knowledge and advice. This will include the facilitation of joint working with PCN, Secondary Care providers, and Voluntary Care Sector to increase the range of services/interventions available to the communities served.

You will provide clinical advice, consultation, and support to other care providers within primary, secondary, voluntary and statutory services as required.

You will collate and organise contemporaneous information about opportunities and resources in the local area which may be of benefit to patients referred to the service (e.g. voluntary and community organisations, educational and recreational opportunities).

The role includes facilitating sign posting to other appropriate services and undertaking very short-term interventions for patients with mild to moderate mental health difficulties (average length of time expected to be 6 weeks). Working alongside the PCN staff which could include a care coordination team and a social prescribing link worker.

In line with the principles for community transformation, you will ensure systems/pathways are in place to enable smooth transition between primary care and secondary mental health services.

Most importantly, the right candidate will have a strong desire to achieve the best possible outcomes for patients and have the motivation and flexibility to help develop our services as the teams evolve to meet the needs of their population. If you are a qualified Occupational Therapist, Mental Health Nurse or Social Worker, with a determination for supporting local people with mental health problems and their families, and are looking for an exceptional opportunity to contribute to the development of an innovative and new way of working - then we look forward to hearing from you!

Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualification

Essential

• Current professional registration with appropriate body in healthcare or social work.
• Evidence of Continuing Professional Development.
• Certificate in mentorship, teaching & assessing in clinical practice as appropriate to own profession.
• Clinical Supervisor.
• Key skills in literacy, numeracy and ITQ level 2 (or equivalent).
• If appropriate to professional registration, recognised sign-off mentor (or equivalent) for students or must be achieved within agreed timescale

Desirable

• Leadership or management qualification.
• Post-graduate qualification in a relevant area.
• If appropriate to professional registration, NMP (or willing to obtain)

Skills

Essential

• Communicate complex and sensitive information effectively to patients, carers/families and all members of the multidisciplinary team.
• Work effectively across complex organisations, pathways and services
• Provide effective clinical supervision, teaching, training and assessing in clinical practice.
• Work effectively as part of a multidisciplinary team and undertake lead professional responsibilities.
• Work effectively across complex organisations, pathways and services.
• Write reports
• Use multimedia materials for presentations in professional settings
• Use approved breakaway techniques (within agreed timescale).

Experience

Essential

• Significant experience working with people with mental ill health in a community setting.
• Working collaboratively with service users and their families/carers.
• Providing clinical supervision.
• Mentoring students on practice placement experience
• Working in a multi-disciplinary team
• Experience and involvement with quality improvement activities

Desirable

• Experience working in primary care
• Experience working in a multiagency setting.
• Leadership or management experience

Knowledge

Essential

• Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
• Knowledge of Stepped Care model.
• Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
• Detailed understanding of Safeguarding and its application in practice.
• Clinical Governance and its application in practice.
• Clinical Risk Assessment and Management and its application in practice.
• Understanding of psychological models of care and treatment.
• Demonstrable knowledge and experience of delivering psycho-social interventions and approaches.
• Care Programme Approach and its application in practice
• Contemporaneous knowledge of recent health and social care policy and guidance on implications for practice

Personal Attributes

Essential

• Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
• Compassionate in meeting the needs of vulnerable people and their families and carers.
• Able to engage with vulnerable people and work effectively in distressing and challenging circumstances.
• Able to work flexibly and co- operatively as part of a team.
• Able to use own initiative and make decisions independently.
• Committed to continual quality and service improvement
• Self-aware and committed to professional and personal development.
• Committed to promoting a positive image of people with mental health conditions and learning disabilities.
• Committed to promoting a positive image of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Scarborough Medical Centre

Scalby Road

Scarborough

YO12 6UB

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the person specification and job description.

Desirable

• Please click apply to view the person specification and job description.

Experience

Essential

• Please click apply to view the person specification and job description.

Desirable

• Please click apply to view the person specification and job description.

Additional Criteria

Essential

• Please click apply to view the person specification and job description.

Desirable

• Please click apply to view the person specification and job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Gartree

Gallow Field Rd

Market Harborough

Leicestershire

LE16 7RP

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.

All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.

Update templates relative to either patient or hospital referral or recall.

To assist in gathering statistics and information when required.

To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.

Managing patient records, ensuring they are accurate up to date and securely stored.

Ensure documents are scanned and actioned withing a timely manner.

To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.

Processing insurance and private work, ME Referrals and SARS requests

Any other duties appropriate to the role

Person Specification

Qualifications

Essential

• Education to GCSE level, NVQ level 2 (or equivalent)
• Computer literate Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)

Desirable

• Administrative qualification

Experience

Essential

• Experience of working with healthcare professionals
• Experience working in an environment with direct patient contact Experience in a GP Practice or Health Care Organisation

Personal Qualities

Essential

• Good communication skills, in person and over the telephone Possessing sensitivity, tact and diplomacy
• Self-motivated with a high degree of personal integrity
• Ability to maintain strict confidentiality & able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Coastal Partnership

Address

Beechcroft Surgery

23 Beechcroft

New Costessey

Norfolk

NR5 0RS

United Kingdom

Employer's website

https://www.coastaldoctors.co.uk (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the person specification and job description.

Desirable

• Please click apply to view the person specification and job description.

Experience

Essential

• Please click apply to view the person specification and job description.

Desirable

• Please click apply to view the person specification and job description.

Additional Criteria

Essential

• Please click apply to view the person specification and job description.

Desirable

• Please click apply to view the person specification and job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Patrick Haugh Rd

Bicester

Oxfordshire

OX25 1PZ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be expected to share responsibility for the delivery of high-quality care to the patients presenting to the ED and the following:

* To have oversight of all team activity during their clinical session and provide support to other team members as needed.

* Demonstrate excellence in patient care.

* To provide appropriate supervision to doctors in training, locally employed doctors and other clinical practitioners.

* Administrative duties related to patient care.

* Contribution to undergraduate, post-graduate and continuing medical education activity, including AHPs as part of the multidisciplinary team.

* Regular participation in departmental meetings.

* Consultants are encouraged and supported with research audit and QI projects.

* Appropriate evening and weekend on-call commitments.

* To examine and treat patients in the ED.

* To support the clinical decision making of all medical and nursing clinicians within the Department.

* To provide on call support out of hours as agreed in the job plan.

* To attend the Department out of hours as per the agreed job plan.

* To remain contactable and available when on call.

* Provide consultant leadership for trauma calls and the management of critically ill/injured patients in QEHB role as Major Trauma Centre.

* Participate in the Trust Major Incident and Mass Casualty arrangements, including attendance during declared incidents and participation in training/simulation exercises.

Person Specification

Qualifications

Essential

• *MBBS or equivalent.
• *FRCEM or equivalent.
• *Entry on the GMC specialist register for Emergency Medicine or within 6 months of CCT.
• *Full GMC Registration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person Specification

Qualifications

Essential

• Good standard of education to GCSE or equivalent

Experience

Essential

• Customer focused environment
• Experience in GP or Hospital setting

Desirable

• Previous experience as a radiography helper
• Previous HCA experience

Skills

Essential

• Good written and verbal communication skills
• Good interpersonal skills
• Good customer care skills

Knowledge

Essential

• Awareness of health and safety within the department

Desirable

• Knowledge of Word for Windows

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galsworthy Road

Kingston Upon Thames

KT2 7QB

United Kingdom

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SENIOR PATIENT CO-ORDINATOR/RECEPTIONIST

ACCOUNTABLE TO: Practice Manager - Cath Turner, Operations Manager Shella Hollister

SUPERVISOR:

RESPONSIBLE FOR: The provision of an efficient and caring service to the patients of the Practice.

DUTIES GENERAL RECEPTION

To maintain strict confidentiality at all times. To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.

To ensure that enquiries from patients are efficiently and courteously handled.

To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their arrival.

Answer general enquiries, explain surgery procedures, make new and routine appointments.

File and extract records and any documents relating to these.

Implement actions as defined by the doctors and nurses in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.

Tidy reception area and check cleanliness of patients toilet.

Attend staff meetings and Away Days as requested.

Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception diary

Manage reception email and support admin staff managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss issues, information, staff support

Carry out any other duties as mutually agreed between employer and employee.

Person Specification

Qualifications

Essential

• Basic Education

Experience

Essential

• Experience of reception work
• Experience in supervisory role
• Experience of talking to people on the telephone and face to face

Desirable

• Worked in medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory Road Medical Centre

Address

Priory Road

Swindon

SN3 2EZ

United Kingdom

Employer's website

https://www.prioryroadmedicalcentre.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence.

. Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• To adhere to the practice policy for health and safety, safeguarding and to the requirements of the Data Protection Act.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Good standard of numeracy & literacy.

Desirable

• Customer service skills.
• Good communication skills, able to listen to and advise on patients queries.
• Good IT skills (Microsoft Office).

Experience

Essential

• Competent in Microsoft Office.
• Customer service experience.
• Excellent communication skills.

Desirable

• Experience in a healthcare setting.
• Experience in a GP reception role.
• Previous experience of handling confidential records.

Skills & Knowledge

Essential

• Good communication / customer service skills.
• Ability to use own judgement and initiative.

Desirable

• Familiarity with EMIS software, understanding of medical terminology. Knowledge of Information Governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Harwood Medical Group

Address

Water St

Gt Harwood

Lancs

BB6 7QR

United Kingdom

Employer's website

http://www.ghmg.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

North Staffordshire GP Federation Meir Park and Weston Coyney Medical Practice

Job Title: Clinical Pharmacist

Responsible To: Practice Manager

Accountable To: Lead GP

Hours: 15-20 hours per week (over 3-4 days)

Salary: NHS AFC Band 7-8a equivalent dependent on experience

Job Overview

Principal Duties and Responsibilities

• Medication Reviews:

Conduct structured medication reviews with patients with polypharmacy, frailty and long term conditions.

Support the repeat prescribing process, ensuring medicines are prescribed safely and cost-effectively following best practice guidelines.

Provide advice and clinical support on prescribing and medicines optimisation to GPs and wider clinical staff.