Job description

Job responsibilities

Clinical Responsibilities:

The post holder will work in all aspects of Community Paediatrics, suited to their experience and competencies and the priorities of service provision.

The post holder will undertake assessment and management of children with neurodevelopmental concerns and safeguarding.

Undertake neurodevelopmental assessments including for Autism and Social Communication Disorders.

Participate in the consultant-led Child Protection rota.

Undertake health assessments for Looked After Children and provide written reports as appropriate.

Support and advice colleagues in the clinical assessment and care of children and young people, whilst being clear about others personal clinical professional accountability.

Provision of supervision to trainees and specialist doctors and extended members of the clinical team including clinical nurse specialists and AHPs.

General responsibilities

To participate in clinical supervision and continuing professional development of both career and training grade medical staff

To work with Community Paediatric services and Childrens Community Services Directorate to meet service commitments and needs of children and families.

To develop care pathways across the acute and community services

To participate in the development of Specialist Child Health Services in collaboration with other members of the management team

To support the collection of relevant information on the work of the medical team, detailing the work of the service for stakeholders.

Medical Education & Teaching:

To take part in clinical and educational supervision of post graduate trainees.

To participate in the medical student training programme.

To plan and deliver training for GP trainees and other post-graduate teaching.

Contribute to the delivery of training for health staff and inter-agency training.

To liaise with other agencies on clinical and operational matters relevant to the work of the service.

Provide advice and signposting to other professionals about legal processes, key research and policy documents.

Liaise with professional leads from other agencies, such as Education and Childrens Social care.

Clinical Audit and Clinical Governance:

Participate in clinical audit, incident reporting and analysis and to ensure resulting actions are implemented.

Work closely with the Directorate, Patient and Public Involvement panels in relation to clinical and services developments as delegated.

Participate in ensuring NICE requirements are reviewed and implemented and monitored in the speciality areas.

Continuing Professional Development:

Attend relevant local, regional, and national continuing professional development activities to maintain competence.

Meet the organisations requirements for training attendance.

Receive regular clinical supervision and undertake reflective supervision

Clinical Audit and Clinical Governance:

Participate in clinical audit, incident reporting and analysis and to ensure resulting actions are implemented.

Work closely with the Directorate, Patient and Public Involvement panels in relation to clinical and services developments as delegated.

Participate in ensuring NICE requirements are reviewed and implemented and monitored in the speciality areas.

To ensure clinical guidelines and protocols are adhered to by medical staff and updated on a regular basis.

Review clinical outcomes in designated area using external benchmarking data where appropriate, to identify and advise variances to the Clinical Director.

To keep fully informed about best practice in the speciality areas and ensure implications for practice changes are discussed with the Clinical Director.

To role model good practice for infection control to all members of the multidisciplinary team.

Continuing Professional Development:

Attend relevant local, regional, and national continuing professional development activities to maintain competence.

Meet the organisations requirements for training attendance.

Receive regular supervision and undertake reflective practice.

Policy, Planning and Management:

Support the Trust to deliver quality patient care Contribute to the development of clinical and organisational protocols and guidelines

Assist in the development of the Annual Service Plan for the Directorate and Division and participate in the strategic planning of the service Comply with all Trust policies

Person Specification

Qualifications

Essential

• Medical degree, MBBS or equivalent
• Member or Fellow of the Royal College of Paediatrics and child health or equivalent
• Full and Specialist registration (and with a licence to practise) with the General Medical Council (GMC) or be eligible for registration within six months of interview.
• Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview.
• Applicants that are non-UK trained, they will be required to show evidence of equivalence to the UK CCT and be on the GMC Specialist Register/Certificate of Eligibility for Specialist Registration (CESR)

Desirable

• Grid training in community paediatrics
• MSc /Diploma in community child health or relevant subject

Clinical Experience

Essential

• Comprehensive Training and experience in community paediatrics
• Evidence of training and experience gained obtaining CCT in Community Child Health (CCH) or if CCT in General Paediatrics, must be able to demonstrate equivalent competencies required for CCT in CCH have been achieved
• At least 2 years' experience in Community Child Health including Neuro-developmental paediatrics, Safeguarding, Looked after children
• Training and experience in the identification and management of suspected child abuse
• Clinical experience in the field of safeguarding and substantial experience of the legislation relating to children and young people and the court process
• Experience of working with vulnerable children and young people and families and children in challenging situations.
• Valid BLS and NLS training
• Valid level 3 safeguarding training

Desirable

• Training and experience in assessment of ADHD Experience
• Experience of lead role in an area of child health
• Broad experience of working within the NHS

Clinical Audit

Essential

• Active audit interest demonstrated by at least one completed clinical audit in the last year.
• Understanding of NHS systems and audit processes
• Evidence of service improvement projects and audits

Desirable

• Publication of audit results.
• Experience in service development and quality improvement projects relating to Community Child Health
• Evidence of involvement and /or experience in risk processes such as Serious Incident reviews and patient safety systems

Teaching Experience

Essential

• Experience and interest in undergraduate teaching
• Skill and ability in formal and informal teaching for both under/ postgraduate students and nursing/midwifery staff
• Educational supervision accreditation

Desirable

• An understanding of current issues in medical education and training
• Previous experience in trainee Supervision
• Knowledge of current changes in paediatric training
• Higher teaching qualification
• Presentations at National or International meetings
• Publications in peer reviewed journals

Management and Administrative Experience

Essential

• Understands the management structure of the NHS Evidence of risk management

IT Skills

Essential

• Ability to use Microsoft office packages, e.g. MS Word, Excel, Access & PowerPoint.
• Ability to use patient information systems

Other Attributes

Essential

• Effective communicator - verbal and written
• Ability to work as part of a multidisciplinary team
• Demonstrates leadership and organisational skills
• Evidence of interest/training in management
• Will contribute to Departmental/ Trust management
• Will assist with Departmental/ Trust development
• Aware of equal opportunities issues
• Recent experience/familiarity of UK hospital systems and practices
• Ability to lead a team and form effective working relationships
• Ability to inspire, motivate and develop staff

Desirable

• Has experience of committee work and prepared to undertake committee work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Kaleidoscope

32 Rushey Green

Catford

SE6 4JF

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibility for inpatients at Mildmay including daily ward rounds. Other duties include day to day management, administration and patient education and psychological support if applicable.

Clerking of new patient admissions, and planning their care whilst at Mildmay in conjunction with nursing staff, and other members of the IDT.

Assessment of patients with acute problems, liaising with Consultant. When appropriate, referring to emergency services at patients acute centre or the Royal London Hospital. Upon transfer preparing an appropriate letter or report to accompany the patient.

Ensuring discharge summaries for all patients are dispatched within 48 hours.

Writing referral letters for patients attending outpatient sessions at other hospitals, whilst at Mildmay.

Liaising with medical staff at other centres e.g. acute centre, as appropriate, to clarify the ongoing management of Mildmay patients.

Providing on-call cover for patients attending Covid care. The level of care for these patients is similar to that of an emergency GP.

Prescribing patients medications on ward charts. Checking patients medications, especially antiretroviral therapies, on admission, and corroborating any unconventional regimens with the Medical Director / their acute centres as appropriate.

Informing the acute centre of relevant changes to their patients whilst at/ upon discharge from Mildmay.

For medications prescribed at Mildmay, checking and signing appropriate forms to request these from either Fairdale Pharmacy or the patients acute centre.

Input to the IDT/ward round meeting with a brief review of each new patient and a short summary for other patients. Contributing to discussion of how medical issues may interact with other aspects of the patients care. Recording in the patients file a note of each IDT/medical ward round.

1. Attending review meetings and discharge planning meetings and preparing written reports summarising the medical issues affecting the patients.

2. At the request of the admissions team, where necessary speaking with referring doctors before a patients admission.

3. Performing relevant venepuncture and chasing results.

Person Specification

Qualifications

Essential

• MBBS or equivalent
• Full GMC Registration

Experience

Essential

• Completion of foundation programme
• Knowledge of NHS systems and procedures
• Experience in HIV/GU Medicine
• Experience in psychiatry, rehabilitation or general practice
• Experience in general medicine

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mildmay Mission Hospital

Address

19 Tabernacle Gardens

London

E2 7DZ

United Kingdom

Employer's website

https://mildmay.org (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Registered General Nurse
• Evidence of recent training

Desirable

• Evidence of working towards or Degree in Professional Practice
• Student Mentorship

Knowledge & Expertise

Essential

• Multi Agency Working
• Awareness and understanding of the Public Health Agenda
• Evidence of research based/reflective practice
• Knowledge of local and national priorities.
• Ability to manage time effectivley
• Good interpersonal skills

Desirable

• Community Experience
• Long Term Conditions

Experience

Essential

• Demonstrate highest standards and skill in nursing.
• Demonstrate working knowledge of community nursing and multi-disciplinary working
• Demonstrate knowledge and understanding of complex wound management in the community
• Demonstrate knowledge and understanding of End of Life care in the community
• Demonstrate knowledge and understanding of safe medication administration practises

Desirable

• Experience in Community Nursing
• Experience of reflective practice
• Experience of managing a community based case load
• Experience of Lone working and making autonomous clinical decisions

Trust Values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Chester South Care Community Team

Lache Health Centre

Chester

CH4 8HX

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will:

• Provide high-quality, patient-centred primary care services to the practice population.
• Undertake face-to-face, telephone and online consultations.
• Assess, diagnose and manage a wide range of acute and chronic medical conditions.
• Prescribe safely and in accordance with current clinical guidelines.
• Review and action clinical correspondence, test results and medication requests.
• Make appropriate referrals to secondary care and community services.
• Maintain accurate and contemporaneous clinical records using EMIS.
• Work collaboratively within a supportive multidisciplinary team.
• Participate in clinical meetings, quality improvement initiatives and service development.
• Support continuity of care and promote positive patient outcomes.
• Maintain professional development and participate in appraisal and revalidation processes.
• Contribute to teaching and mentoring activities where appropriate as the practice develops its role as a teaching practice.

Please refer to the attachedjob description for further information.

Person Specification

Qualifications

Essential

• Full GMC Registration with a licence to practise and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development

Desirable

• Evidence of other specialist interest /development / training

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crowhall Medical Group

Address

Felling Health Centre

Stephenson Terrace

Gateshead

NE10 9QG

United Kingdom

Employer's website

https://www.crowhallmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Communication and Key Working Relationships

• To act as one of the first points of contact for Pharmacy team members and partner agencies requesting pharmacy advice and support and be able to direct them accordingly.
• To act as an ambassador of the pharmacy team, providing representation at management meetings or providing advice and guidance to senior managers / board level
• Communicate with a range of different agencies including Integrated Care Board, GPs, medical staff, hospitals and tertiary sectors involved in patient care

Education & Training

• To be the Pharmacist lead for training
• Support the professional development and training of pharmacy staff, pre-registration trainees, and students.
• Deliver education sessions to multidisciplinary teams on medicines optimisation and safe prescribing.
• Act as a role model and mentor, promoting best practice in clinical and operational pharmacy.
• Provide personal development plans for individual team members where appropriate
• Support with team members to achieve expected standards of training and service delivery
• Support with individual team members progress in alignment with the PML career framework for pharmacists

Responsibility for Patient / Client Care

• Deliver specialist clinical pharmacy services in designated areas, ensuring evidence based and patient centred care.
• Promote safe, effective, and economical use of medicines, aligned with national and local formulary guidance.
• Provide expert advice to GPs, clinicians, nursing staff, and other healthcare professionals on all aspects of medicines use.

Policy, Service, Research & Development Responsibility

• Follow Practice guidelines for pharmacy services.
• Will be required to propose and implement changes to policies and asked to provide feedback on new / revised policies for their own area.
• Undertake surveys or audits, as necessary to support with safety, compliance or business development specifically related to pharmacy service delivery
• Support the development, implementation, and evaluation of new pharmacy-led services and clinical pathways.
• Contribute to digital transformation initiatives and the optimisation of electronic prescribing and medicines administration.
• Provide support to the centralisation of pharmacy services across PML

Responsibility for Finance, Equipment & Other Resources

• Support members of the team with booking onto training and appropriate courses specific to their role
• To support with ordering and stock control of equipment and resources to support all members of the pharmacy team.
• Ensure the suitability and serviceability of all equipment related to the pharmacy team, including FeNO testing machines

Responsibility for Supervision, Leadership & Management

• Support the Lead Pharmacist in the operational and strategic management of pharmacy services.
• Provide leadership and supervision to pharmacists, technicians, and support staff within designated clinical or operational areas.
• Deputise for the Lead Pharmacist as required, ensuring continuity of service and decision making.
• Contribute to workforce planning, recruitment, and staff development, fostering a culture of continuous learning and improvement.
• Have a comprehensive understanding of the practice information systems and provide support to staff where necessary

Governance & Quality

• Support implementation of medicines management policies, audits, and risk management initiatives.
• Ensure compliance with all relevant legislation, standards, and professional codes of practice.
• Lead or contribute to clinical governance, incident review, and service improvement programmes.
• Ensure GPhC standards are upheld across the pharmacy department
• Promote effective and safe prescribing across the whole of PML
• Ensure all clinical staff are aware of medicine warning alerts
• Support with clinical audits around prescribing of medication and medicine safety to support QoF

Review of this Job Description

This job description is intended as an outline indicator of general areas of activity and will be amended in the light of changing service needs. This job description is to be reviewed in conjunction with the post holder.

General Information

At all times promote and maintain the safety of children by working according the Practices Child Protection Policy and supporting guidance. Being pro-active and responsive to child protection concerns by early reporting, recording and referral of issues according to Practice arrangements. Attending child protection training that is appropriate to your role.

Confidentiality

The post holder will maintain appropriate confidentiality of information relating to commercially sensitive matters in regard to Practice business, and also to personal information relating to members of staff and patients. The post holder will be expected to comply with all aspects of the Data Protection Act (2018), the Staff Code of Confidentiality and the IT Security and Acceptable Use Policy.

Equality & Diversity

Banbury Cross Health Centre & Principal Medical LTD are committed to achieving equality of opportunity for all staff and for those who access services. You must work in accordance with equal opportunity policies/procedures and promote the equality and diversity agenda of the Practice.

Safeguarding

All employees have a duty for safeguarding and promoting the welfare of children and vulnerable adults. Staff must be aware of the Practices procedure for raising concerns about the welfare of anyone with whom they have contact. All staff must be compliant with L3 safeguarding.

Risk Management / Health and Safety

Employees must be aware of the responsibilities placed on them for ensuring the safety of our patients, service users, visitors and colleagues under the Practices Risk Management Strategy and policy and under the Health & Safety at Work Act 1974. All employees are expected to be familiar with and comply with the Practices risk and health and safety policies and procedures and all other policies and procedures relevant to their role.

Records Management

The post holder has responsibility for the timely and accurate creation, maintenance and storage of records in accordance with Practice policy, including email documents and with regard to the Data Protection Act, The Freedom of Information Act and any other relevant statutory requirements.

Clinical Governance

The post holder will be expected to participate in clinical governance activities to assist the Practice to provide high quality services.

Policies & Procedures

Practice employees are expected to follow Practice policies, procedures and guidance as well as professional standards and guidelines. Copies of Practice policies can be accessed via the staff intranet or TeamNet or via your manager.

Review of Job Description

This job description is not an exhaustive list of duties, but is intended to give a general indication of the range of work undertaken within this new role.Work will vary in detail in the light of changing demands and priorities, and therefore the duties identified will be subject to periodic change/review, in consultation with the post holder. All employees have a responsibility to abide by all Practice Policies.

Person Specification

Experience

Essential

• Experience of using IT systems i.e., Microsoft Word, Excel, PowerPoint.
• Minimum of 5 years post qualification
• Experience of providing training / education to student pharmacists within a relatable clinical setting
• Proven ability to manage a team of staff
• Maintain good working relationships across a range of staff levels, both internally and externally
• Experience of creating and delivering personal development plans
• Experience managing performance within a clinical setting
• Experience of working within the General Practice environment

Qualifications

Essential

• Qualified Pharmacist registered with the GPhC
• Completed PCPEP
• Independent & Supplementary Prescriber

Desirable

• Mentor / Education delivery qualification e.g. PGCert in medical education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Managerial

Initiate and develop protocols in specialist areas appropriate for a practice pharmacist and lead in their implementation.

Manage own workload to meet the needs of the practice.

Manage available resources (time, manpower) to ensure an efficient and effective service.

To undertake and provide expertise in clinical medication reviews as deemed appropriate

Manage practice formularies to improve the quality, safety and cost effectiveness of prescribing

With the agreement and support of practices GP partners, to develop, lead and manage clinics which would improve patient healthcare and access.

Provide prescribing advice to the practice team for temporary unavailable medications, suggesting alternatives

Responsible for keeping accurate documentation in patient records.

Supervise and manage other staff as appropriate.

Leadership

Identify and support practice development plans.

Advise the practice team of any circumstances that give cause for concern in relation to patient care.

Influence and implement changes to clinical practice. Improving prescribing practice through educational support for all prescribers within the practice

Work autonomously, managing own working within agreed national and local guidelines

Provide medicines information and training to Practice healthcare professionals and admin staff

Support the educational process for specialist practitioner students and assist with GP registrars, student nurses and other students who require experience in General Practice.

Work as part of the practice team, supporting practice colleagues as appropriate.

Clinical

Work autonomously by providing pharmacist support in the management of patients medication.

Support the practice in undertaking medication reviews as appropriate supporting targets for these reviews in the practice - QOF and practice incentive scheme

Review and manage High Risk Drug Monitoring and Therapeutic Drug Monitoring processes within the practice.

Contribute to reductions in medicine related patient incidents and significant events and work to ensure patients obtain the best outcome from their medication.

Encourage the use of electronic patient medication facilities including the use of the electronic prescription service and patients ordering medications on line.

Conform to health and safety and control of infection regulations

Contribute to multimorbidity reviews and multidisciplinary reviews

Act in accordance with the General Pharmaceutical Council (GPHC) Code of Professional Conduct

Act as a source of medicines information for all of the practice team and patients (e.g. around doses, side effects, adverse events, possible alternatives e.g. around out of stocks)

Maintain legible timely and concise documentation and input clinical information to the practice computer database.

Recognise own limitations and seek advice from General Practitioners and others as required.

Work closely with Primary Care Network (PCN) colleagues especially members of the Medicines Management Team seeking peer support as required and ensuring work is apportioned appropriately and duplication minimised.

Be the point of contact in the Practice to liaise with the Primary Care Network (PCN) Pharmacy Team to plan workload together.

Be alert to potential child or adult abuse and undertake training as directed/required

Training and education

Maintain own specialist practitioner competencies by undertaking specialist courses and education.

Keep up to date with current developments in primary care prescribing and ensure changes recommended by NICE and other organisations are discussed in the practice and changes are implemented as required

Undertake risk management in clinical practice.

Provide education to patients and carers either with individuals or in groups.

Identify training needs to line manager.

Keep up to date with informatics developments relating to the position especially those affecting the clinical information system.

Take part in performance appraisal and compilation of personal development plans as required by the practice and the GPHC up to date with safeguarding and information governance

Research and audit

Identify, apply and disseminate research findings relating to professional role and working environment.

Audit own practice for individual quality assurance purposes and ensuring all relevant targets are met.

Increase quality and safety of prescribing through mechanisms such as audit and PDSA cycles

Identify and undertake audit and research projects to evaluate and enhance current service provision.

Communication

Communicate sensitivity and appropriately with patients and/or their carers. Involving patients and their carers in decision making.

Liaise with colleagues in community pharmacy to align support for medicines

Communicate with all members of the wider health care team; primary, secondary, community and voluntary.

Work to identify and initiate changes to clinical practice.

Discuss with the practice team any circumstances that give cause for concern in relation to patient care i.e. significant events

Initiate and lead general and individual specialist team meetings.

Knowledge, training and experience

The post holder will be a registered with the GPCH and hold qualifications required of a pharmacist working in a primary care environment.

A prescriber or on a prescribing course.

Experience of multi-disciplinary team working.

Evidence of professional updating. CPD GPhc records up to date

IT skills. Car driver.

Person Specification

Qualifications

Essential

• Completion of an undergraduate degree in Pharmacy, and registration with the General Pharmaceutical Council.
• Proof of revalidation.
• Minimum of 2 years post graduate experience in pharmacy, as demonstrated within a practice portfolio.
• Hold an independent prescribing qualification or working towards
• Driving Licence.

Desirable

• Member of or working towards (through foundation) RPS Faculty membership.
• May hold or be working towards a postgraduate pharmacy qualification.

Experience

Essential

• Dealing with the public/patients on a one to one basis.
• Working in accordance with the GPHC Code of Professional conduct.
• Evidence of appropriate knowledge base.

Desirable

• General Practice/Primary care experience/clinical diploma
• Line Management.

Knowledge and skills

Essential

• Excellent Communication and interpersonal skills.
• Infection control.
• Able to use a computer/I.T.
• An understanding of current NICE Cheshire and Merseyside formulary guidance.
• Working to the latest GPHC competency framework.
• Up to date knowledge of the British National Formulary (BNF).
• Up to date on changes relating to medications and prescribing.
• Understanding of QOF.
• Awareness of national service framework guidelines.
• An understanding of current NICE Cheshire and Merseyside formulary guidance

Desirable

• Flu vaccinating.
• Awareness of national service framework guidelines.
• Experience of EMIS Clinical System, Docman
• Outlook and word.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Longton Medical Centre

Address

451 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LL

United Kingdom

Employer's website

https://longtonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

Clinical Leadership

Act as a strong role model, providing visible and supportive leadership. Deliver high-quality, evidence-based clinical care. Maintain advanced clinical skills and actively contribute to patient care.

Infection Prevention & Control (IPC)

Act as the IPC Lead. Ensure compliance with national and local IPC guidelines. Support audits and assist in the implementation improvements. Maintain a safe and clean clinical environment.

Long-Term Conditions & Diabetes Care

Provide specialist diabetes support and contribute to the delivery of long-term condition care across the practice. Work alongside colleagues to deliver high-quality chronic disease reviews, improve health outcomes, and support the practice in achieving QOF and other quality standards.

Vaccination Programmes

Lead the delivery of seasonal vaccination programmes including flu and COVID-19. Ensure safe storage, handling, and administration of vaccines. Coordinate clinics and staffing to meet patient demand.

Quality, Governance & Compliance

Ensure services meet CQC standards and regulatory requirements. Lead clinical audits and quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse (NMC registered)
• Evidence of continued professional development

Desirable

• Nurse Prescriber qualification
• Experience leading vaccination programmes (e.g. Flu/Covid clinics)
• Experience working towards QOF targets
• Experience in quality improvement or audit work
• Leadership/management qualification

Experience

Essential

• Experience in primary care.
• Proven experience in diabetes care, with a keen interest in supporting patients with long-term conditions and promoting high-quality, patient-centred care.

Desirable

• Previous leadership or supervisory experience
• Experience in quality improvement or audit work
• IPC lead experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Meadow & Dedworth Surgery

Address

South Meadow Surgery

3 Church Close

Eton

Windsor

Berkshire

SL4 6AP

United Kingdom

Employer's website

https://www.dedworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide expert clinical assessment and diagnosis for patients presenting with undifferentiated, undiagnosed, and complex health problems.

• Initiate, evaluate, and review treatment plans, including prescribing medications and therapies within your scope of practice.

• Manage a range of acute, minor, and long-term conditions independently, referring to or liaising with GPs or secondary care where appropriate.

• Undertake comprehensive physical assessments, using advanced clinical skills and decision-making.

• Perform and interpret relevant investigations, such as blood tests, ECGs, and other diagnostic procedures.

• Promote preventative healthcare and offer patient education, self-care advice, and health promotion.

• Work collaboratively with the multidisciplinary team to ensure high standards of care, continuity, and efficiency.

• Contribute to clinical governance, audits, significant event analysis, and the development of local policies and protocols.

• Participate in service development and innovation, supporting quality improvement initiatives across the practice.

• Maintain accurate and timely patient records in accordance with legal, ethical, and professional standards.

• Support junior staff and students through mentoring, supervision, and education where applicable.

• Work within local & national policies, procedures and guidelines.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Full GMC registration
• Performers List registration

Desirable

• Previous GP Practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Langton Medical Group

Address

Eastern Avenue

Lichfield

Staffs

WS13 7FA

United Kingdom

Employer's website

https://langtonmedicalgroup.co.uk/homepage (Opens in a new tab)

Job description

Job responsibilities

Support budget setting, in-year budgetary control and financial performance management (including contract support where relevant). Identify and escalate financial risks, and help deliver cost improvement and efficiency programmes. Support audits, governance requirements and the implementation of financial policies and new guidance. Provide day-to-day leadership to junior colleagues and deputise for senior staff when required.

Person Specification

Qualifications

Essential

• AAT Level 4 / Part Qualified Accountant or equivalent to degree level or equivalent experience.
• Evidence of continuing personal and professional development.

Experience

Essential

• Experience of staff management.
• Experience and expertise of large integrated financial systems, processes and controls and dealing with large volumes of data in analysis.
• Experience of working autonomously with confidential and sensitive information.

Desirable

• Experience of dealing with external agencies and audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland Enterprise Park

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

We are looking for a Medical Receptionist to join our team.

The successful candidate needs to provide efficient, helpful and supportive reception and administration services to patients and our health professionals.

As a medical receptionist you will be responsible for meeting and greeting patients, answering telephone calls, dealing with queries, booking appointments via the EMIS system and data inputting.

Previous Medical Reception experience along with working knowledge of the EMIS system would be an advantage but is not essential as full training will be provided.

This is a fast paced role where you need to be able to effectively multi task whilst ensuring a quality, effective and caring service is provided.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Experience of working as a Medical Receptionist

Desirable

• Experience of the GP Practice EMIS System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakenhurst Medical Practice

Address

Simmons Street

Blackburn

BB2 1AX

United Kingdom

Employer's website

https://www.oakenhurstmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Administrative & Operational Support
• Provide comprehensive administrative support to the Administration team and wider practice team.
• Manage and maintain accurate patient records in line with GDPR, NHS, and practice policies.
• Summarising Patients note, carry out accurate clinical coding of patient records in line with practice and national standards.
• Support system administration and clinical workflow as required.
• Assist with the organisation of meetings, preparation of agendas, and minute-taking.

Data, Reporting & Compliance

• Support the collection and submission of data for QOF and other NHS reporting requirements.
• Maintain registers, recalls, and audits as directed by the Practice Manager.
• Assist in ensuring compliance with CQC standards and NHS contractual requirements.

HR & Staff Support

• Support rota administration and leave records where required.

General Duties

• Maintain confidentiality at all times in line with NHS and practice policies.
• Contribute to continuous improvement and efficiency within the practice.
• Undertake any other reasonable duties commensurate with the role.

Person Specification

Qualifications

Essential

• GCSE in Maths and English.
• Experience working in a GP practice or primary care environment.
• Use of a clinical system (SystmOne).
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Confident IT skills.
• Ability to work independently and as part of a multidisciplinary team.

Desirable

• Knowledge of NHS systems, policies, and procedures.
• Experience supporting QOF, audits, or CQC compliance.
• Understanding of patient confidentiality and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting patients to hospital and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will follow health and safety and infection control procedures as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct personal use of Personal Protective Equipment (PPE)
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards
• Managing directly all incidents of accidental exposure
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract
• Outstanding level of clinical knowledge and skills commensurate with that of a GP
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS/SystmOne/Vision user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives
• Likes Cake

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Castle Donington Surgery

Address

53 Borough Street

Castle Donington

Derby

DE74 2LB

United Kingdom

Employer's website

https://www.castledoningtonsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will play a vital role in ensuring the efficient day-to-day operations of the practice. Your responsibilities will include welcoming patients, managing appointment scheduling, handling incoming calls, and supporting the administrative team with various clerical tasks.

The ideal candidate will be organised, detail-oriented, and skilled in providing excellent customer service to patients and visitors. Your contribution will help create a welcoming atmosphere that enhances patient experience, while upholding confidentiality and adhering to healthcare regulations and practice policies.

Person Specification

Experience

Essential

• GCSE or equivalent in Maths and English.
• Exceptional verbal and written communication skills with a compassionate and professional telephone manner.
• High level of accuracy and attention to detail.
• The ability to multi-task, prioritise workloads, and work effectively within a team environment.

Desirable

• Experience working in a GP practice or healthcare setting.
• Use of a clinical system (SystmOne) or similar records management system.
• Candidates who demonstrate strong IT proficiency and experience in a GP setting will be prioritised.
• While we offer up to 30 hours per week, flexibility to cover holiday or sickness within the team is an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a bright, friendly, self motivated, responsible and reliable individual to join the reception team in this busy GP Surgery. The role is part-time at 25 hours per week delivered in 5 hour shifts across the week, but we require flexibility to schedule for morning or afternoon shifts and cover others whilst on leave.

Main Duties:

1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone.

2. Book, confirm and cancel appointments and handle enquiries

3. Compose, print, mail and scan correspondence

4. Ensure the correct processing of administrative tasks

5. Protects patients' rights by maintaining confidentiality of personal and financial information.

6. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

7. Maintain operations by following policies and procedures; reporting needed changes.

8. Support and promote Health and Safety practice at the surgery

9. Support and cover other staff members as necessary

Key Qualities:

Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work.

Person Specification

Desirable Skills

Desirable

• Excellent telephone and inter-personal manner, Customer Facing Skills, Multi-tasking, Maintaining Inventory, Ability to work independently and within a team, Flexibility, Excellent Time Management and Organisational skills, the ability to demonstrate initiative and responsibility. Attention to detail, Professionalism, Quality Focus, Able to take personal responsibility and deliver a high quality standard of work

Employer details

Employer name

Faccini House Surgery

Address

64 Middleton Road

Morden

Surrey

SM4 6RS

United Kingdom

Employer's website

http://www.faccinihouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Administrator will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.

Key tasks and Responsibilities

• Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Be prepared to help with cover in all departments of the Patient Support Administration Team.

Key results/objectives

• Contributes to ensuring patients are seen in a timely, caring and professional manner
• Supports equality and diversity of patients and colleagues
• Supports wider team with achieving their objectives where appropriate

Confidentiality

• Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
• Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

• The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
• Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources
• Perform regular and relevant risk assessments

Health and Safety

• Follows Alnwick Medical Group policies and procedures relating to health and safety
• Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
• Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
• Effectively manages any health and safety issues raised.

Communication

• Effectively communicates with patients and colleagues,
• Comfortably and confidently communicates verbally, as well as written methods including email.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in Maths and English
• NVQ (or equivalent)
• Basic IT

Desirable

• NVQ in Customer Service, Health or Business management
• Knowledgeable and skilled in the use of SystmOne or other clinical systems.
• Proficient typing skills
• Knowledge of GP schedules, training requirements and commitments

Knowledge and Skills

Essential

• Excellent telephone manner, system knowledge & skill

Desirable

• Sound knowledge of SystmOne
• Previous read-coding experience
• Good knowledge of medical terminology
• Previous experience working within a scanning/coding role.

Experience

Essential

• Experience working with computers, and medical records systems.
• Experience of letter writing
• Experience of independent and team working
• Experience with working with computers, and medical records systems
• Previous telephony experience
• Experience working closely with Clinical Staff

Desirable

• Experience working under indirect supervision.
• Experience of working in a GP practice
• Experience working with primary care.

Personal Qualities

Essential

• Excellent interpersonal skills
• Excellent attention to detail
• Works calmly and methodically under pressure.
• Treats patients and colleagues with dignity, respect, and equality
• Flexible, reliable, and responsive to change.
• Ability to manage workload and meet deadlines.
• Uses initiative and common sense when appropriate.
• Extremely well organised, methodical, and structured when working.

Desirable

• Willingness to work multi-site when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alnwick Medical Group

Address

Infirmary Drive

Alnwick

Northumberland

NE66 2NL

United Kingdom

Employer's website

https://www.alnwickmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.

Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.

Adding patients to waiting lists or discharging as appropriate.

E-mailing referrals to appropriate departments.

Sending letters out to GPs and patients.

Chasing letters which have not been received back from clinicians.

To have extensive knowledge of necessary medical terminology.

To prioritise workload and ensure that all timelines are met in accordance with SLAs (service level agreements) and (SOPs) standard operating procedures of the business unit.

To assist in the development and implementation of SOPs (standard operating procedures) in collaboration with the Medical Secretary Lead and NHS patient services & Operational Manager. Liaise with external referral departments (if appropriate) concerning patient referrals.

To action fast track referrals (if appropriate) to ensure timely appointments are made.

Person Specification

Qualifications

Essential

• Experience of clinical administration
• IT literate
• Excellent typing skills
• Healthcare knowledge

Desirable

• Able to multitask
• Has a patient focus
• Caring and empathetic approach
• Team worker
• Considerate
• Understanding of the NHS and health is desirable
• Quick learner

Employer details

Employer name

LivingCare Group (Fountain Diagnostic)

Address

4215 Park Approach

Thorpe Park

Leeds

West Yorks

LS15 8GB

United Kingdom

Employer's website

https://www.livingcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Support, cover and work with the reception team.

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.