Job description

Job responsibilities

Job Purpose

The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.

The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.

The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.

The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.

The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory

The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.

Dimensions

• The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas).

• The post holder will be responsible for performance managing team members against service objectives

• The post holder will be responsible for Recruitment & Selection for their sites

• The post holder will be responsible for managing Health & Sickness for their sites

• The post holder will be responsible for completing annual Building Risk Assessments for their sites

• The post holder will lead on partnership initiatives with multi-agency organisations

• The post holder will take responsibility for all support issues relating to their sites

Key Responsibilities

• To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.

• To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT.

• To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off.

• To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs.

• Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence.

• To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff.

• To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required.

To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.

To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.

Authorised signatory for travel expenses and additional hours.

Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.

To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.

Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.

To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.

To maintain good budgetary control and identify any relevant risk to the service.

Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.

To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.

To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.

Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.

To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.

Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.

To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.

To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.

Advanced use of IT packages including manipulating/designing spreadsheets.

To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.

To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.

Person Specification

Experience

Essential

• Experience of working in a health or social care setting
• Experience of engaging peers and managers through strong communication and negotiation skills
• Experience of and ability to use a range of IT packages
• Experience of managing staff
• Experience of multi-agency working
• Experience of Change management
• Risk assessment and management
• Information management
• Undertaking Audits
• Performance management
• Successful conflict resolution

Skills and Attributes

Essential

• Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
• Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
• Knowledge and understanding of Information Governance and management of citizen data
• Ability to collate information, progress actions and undertake performance monitoring and reporting as required
• Analytical skills and the ability to interpret complex data, information and audit findings
• Excellent organisational skills using systematic, thorough and logical approaches
• Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines
• Ability to effectively manage staff, providing support, guidance, and mentoring
• Strong negotiation and influencing skills
• Ability to manage change effectively
• Strong delegation skills
• Ability to use initiative

Qualifications

Essential

• Level 4 NVQ Diploma in Business administration or equivalent level of training and experience
• ECDL or equivalent level of IT training and/or experience

Desirable

• Project Management qualification, i.e. NVQ or QSIR

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Nottingham Citycare Partnership

Old Basford Health Centre

1 Bailey Street

NOTTINGHAM

NG6 0HD

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS

HOURS OF WORK: TBC

LOCATION: 72 CLARENCE AVENUE, LONDON, SW4 8JP

Job Description:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management including handling, segregation, and container use
• Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on a CCG performers list
• Clear enhanced DBS check

Desirable

• Evidence of CPD
• MRCGP, DRCOG
• DFSRFH & competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on a CCG performers list
• Clear enhanced DBS check

Desirable

• Evidence of CPD
• MRCGP
• DRCOG
• DFSRFH and competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Qualifications

Essential

• GMC Registered not subject to suspension
• Qualified General Practitioner
• Currently on a CCG performers list
• Clear enhanced DBS check

Desirable

• Evidence of CPD
• MRCGP
• DRCOG
• DFSRFH and competence in coil insertion
• Work as a GPWSI
• Minor surgery skills

Experience

Essential

• Experience of working in UK General Practice
• Experience of working with vulnerable groups

Desirable

• Teaching of registrars or F2 or medical students
• Delivery of clinical audit
• QOF management
• Experience using EMIS Web and Docman

Skills and abilities

Essential

• Understanding of NHS system
• Understanding of Challenges facing NHS
• Understanding of vulnerable groups and how to support them
• Team player
• Calm under pressure
• Friendly and inclusive
• Commitment to development
• Excellent communication skills
• Strong Microsoft office skills
• Excellent record keeping
• Excellent time management
• Able to work autonomously
• Able to bring fresh ideas

Desirable

• Understanding of QOF and Enhanced Services
• Understanding of Neighbourhood or place based working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Clapham Park Group Practice

Address

72 Clarence Avenue

London

SW4 8JP

United Kingdom

Employer's website

https://www.claphamparkgp.com/ (Opens in a new tab)

Job description

Job responsibilities

The full job description and further information can be found on the right hand side of the page and is available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary £39,959 - £46,656 per annum depending on skills and experience - pro rata for part time hours

Contract 12 month FTC covering maternity leave

Shift Pattern 36 hours per week - Monday to Thursday 08:30 to 16:30 | Friday 08:30 to 14:30

Location BPAS Peterborough - Ground Floor North Wing, Broadway Court, Broadway, Peterborough PE1 1RS

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

Essential

• Clinical practice experience of at least 12 months.
• Experience of general nursing or midwifery.
• Experience completing client documentation and working within guidelines, policies and procedures.
• Knowledge of Health & Safety and COSHH requirements and infection control

Desirable

• Gynaecological nursing experience or relevant speciality i.e. sexual health, contraception

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Active NMC registration and valid PIN

Desirable

• Contraception skills
• Ultrasound scanning skills

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• Are you aware we are unable to offer visa sponsorship for this role?
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This role is working 36 hours per week over Monday to Friday at our Peterborough unit. Can you commit to this working pattern?
• Are you aware this role is on a 12 month fixed term contract covering maternity leave?

Desirable

• Please list any further information you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

BPAS

Ground Floor North Wing

Broadway Court

PETERBOROUGH

PE1 1RS

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

Integrated Discharge Team

Work collaboratively with a range of multidisciplinary and organisational teams across both hospital and community settings.

Facilitate safe and timely discharge for patients receiving End-of-Life care and those requiring Department of Health Fast Track or 100% Continuing Healthcare funding.

Promote clear and effective communication between patients, relatives, carers and professional colleagues to ensure seamless care delivery, including the exchange of sensitive clinical information.

Support effective information sharing across organisations to maintain continuity of care throughout the patient journey.

Represent community services at multidisciplinary meetings and case conferences.

Enable and empower patients and their families/carers to participate in discharge planning, promoting independence, choice and informed decision-making.

Assess and prescribe equipment required for discharge to promote patient safety and support effective care delivery within the community.

Provide clinical supervision and participate in regular one-to-one sessions with delegated members of the team.

Recognise and manage challenges associated with cross-boundary working, particularly in relation to patients with complex needs and multiple care pathways.

Contribute to the GP Liaison Service by receiving referrals for same-day assessment within the Acute Trust and managing these effectively, with a focus on avoiding unnecessary admission where appropriate.

Ensure that all patients are treated with dignity, compassion and respect at all times.

Rapid Response

Prevent avoidable hospital admissions through comprehensive assessment, care planning, implementation, treatment and evaluation of care packages tailored to individual patient needs, in accordance with Trust policies and guidelines.

Support admission avoidance by assessing, coordinating and delivering specialised care packages for patients.

Undertake a range of core nursing interventions, including intravenous antibiotic administration, wound care, clinical observations, pressure area care and risk assessments such as PURPOSE-T and MUST.

Undertake advanced clinical procedures including intravenous therapy, cannulation, syringe driver management and catheterisation.

Perform diagnostic procedures and tests, where competent, to gain a comprehensive understanding of a patients condition, including ECGs, phlebotomy, blood glucose monitoring, Point of Care Testing and interpretation of blood results.

Prescribe medication, where appropriately qualified and authorised, in accordance with independent nurse prescribing standards and professional guidelines.

Work autonomously, using advanced clinical skills and nursing knowledge to assess, plan and deliver episodes of care, referring to other services where appropriate to support patient outcomes.

Facilitate effective communication between patients, relatives, carers and professional colleagues to ensure coordinated and seamless care.

Respond to urgent referrals from health and social care professionals, using sound clinical judgement and triage skills to assess, plan and implement evidence-based interventions.

Gather, analyse and interpret information from referrers, making informed decisions and advising on the most appropriate care pathway for the patient.

Assess and prioritise unscheduled requests for nursing intervention, ensuring allocation to the most appropriately skilled clinician.

Ensure that all patients are treated with dignity, compassion and respect at all times.

Be accountable for the holistic assessment, planning, implementation and evaluation of patient care packages and treatment interventions.

Identify and manage complications associated with patient care, implementing interventions that support patients to remain safely at home wherever appropriate. Maintain accurate and contemporaneous records.

Refer patients to other services and agencies as appropriate, including Social Services and specialist teams.

Recognise and escalate unforeseen crisis situations relating to staffing, caseloads, support networks or supervision, escalating risks, actions and outcomes to senior colleagues/team members as required.

Manage personal workload and support team workload management to ensure effective delivery of community care and reduce inappropriate hospital admissions.

Coordinate and oversee complex packages of care involving multiple professionals and agencies, providing specialist advice to patients and families to support informed decision-making.

Take responsibility for maintaining and developing the clinical skills and knowledge required to support safe care for patients on the caseload.

Participate in maintaining standards of care within the team, supporting the teaching, coordination, deployment and supervision of staff in accordance with their skills, knowledge and development needs. Participate in workforce planning, including annual leave, sickness and study leave cover, where required.

Be accountable for the effective management, prioritisation and delegation of work for both self and team members. Develop personalised, evidence-based care plans and ensure care is delivered by the most appropriate member of the multidisciplinary team.

Provide education and health promotion to patients and carers regarding their condition, treatment, potential side effects and expected outcomes, encouraging self-management, independence and resilience.

Person Specification

Qualifications and Training

Essential

• RGN
• Educated to degree level or equivalent e.g. Community Specialist practitioner / PgDip
• Evidence of CPD
• MSPP or equivalent

Desirable

• Post Graduate study in relevant area
• Independent Nurse Prescribing or willingness to undertake

Experience

Essential

• Significant post registration experience
• Understanding of staff and resource management
• Understanding of multidisciplinary team working and collaborative care delivery
• Ability to work within a skill mixed team, working within quality standards
• Knowledge of discharge planning processes
• Demonstrate an understanding of research and its impact on clinical practice
• Knowledge of DoH Continuing Health Care process - Fast Track funding
• Evidence of involvement in project development work or health promotion group work
• Ability to demonstrate experience and knowledge of clinical governance and audit

Desirable

• Experience of working within a high ethnic population
• DN / Community experience
• Demonstrate an understanding of Mental Capacity Act (MCA) 2005
• Experience of discharge planning within an Acute Trust setting
• Able to demonstrate an understanding of DoH Continuing Health Care processes - Checklists, Decision Support Tool, review

Skills and Knowledge

Essential

• Evidence of up to date clinical competencies (Acute patient ass skills, recognition of red flags, venepuncture, cannulation, IV administration, Syringe Driver Management/Palliative symptom management control, catheter management, triage and prioritisation skills
• Time Management and prioritisation skills, ability to work under pressure in a changing work environment
• Ability to work flexibly as part of a team.
• Leadership skills with a high level of self-awareness
• Ability to manage and lead a team effectively
• Ability and experience to work autonomously as an independent practitioner
• Ability to work across organisational and professional boundaries
• Evidence of IT literacy, including standard keyboard skills and proficiency in systems such as Microsoft Word and Outlook
• Relevant clinical competencies in patient assessment and diagnosis, palliative care, intravenous therapy administration, and syringe driver management
• Evidence of managing complex discharges using a multi-agency approach
• Teaching, facilitation, and presentation skills
• Experience of managing patients with acute and chronic long-term conditions
• Evidence of effective communication skills with internal and external agencies and care partners

Desirable

• Experience of Systmone
• Experience of hospital IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Luton & Dunstable Hospital / The Poynt

The Poynt unit 2-3

Luton

LU4 0LA

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Reception Lead Coordinator. There may occasionally be a requirement to carry out other tasks dependent upon workload and staffing levels.

• Maintain and monitor the practice appointment system, processing in-person, telephone and electronic appointment requests appropriately
• Answer incoming telephone calls, transferring calls or dealing with requests as appropriate.
• Care navigate, triage and signpost patients to the most appropriate service or clinician.
• Initiate and respond to requests from patients, team members and external agencies.
• Act as a central point of contact for patients, clinicians, multidisciplinary team members and external agencies, ensuring information, messages and enquiries are managed effectively and appropriately.
• Support the smooth day-to-day running of reception operations and provide guidance and support to reception colleagues where required.
• Provide day-to-day leadership, supervision and support to reception staff, ensuring duties are carried out effectively, consistently and in line with organisational standards and procedures.
• Coordinate weekly reception staff rotas, ensuring effective and efficient departmental cover, including reception and clinical template cover where required.
• Undertake the full range of Receptionist duties as required and provide reception cover to support service delivery and business continuity.
• Work closely with HR regarding locum coordination, onboarding, compliance and staffing requirements, ensuring all relevant documentation is submitted in a timely manner.
• Coordinate reception staff onboarding and training, ensuring implementation in line with HR requirements.
• Carry out annual appraisals and 1, 3 and 6 month reviews for reception staff.
• Enter, update and clinically code patient information accurately within SystmOne and healthcare records.
• Process new and temporary patient registrations, repeat and acute prescriptions in line with practice protocols, and manage patient queries including prescription queries.
• Process emails, workflows, tasks and desk tasks in a timely and accurate manner.
• Distribute clinical and non-clinical correspondence to relevant staff members and carry out system searches as requested.
• Support patients with general enquiries, complaints and customer service matters in line with practice procedures.
• Proactively manage and diffuse complaints, concerns and difficult situations at the earliest opportunity, escalating where appropriate in line with practice procedures.
• Develop and maintain effective working relationships with members of the primary healthcare team, secondary care providers, community services and other external agencies to facilitate effective communication and patient care.
• Promote and support equality, diversity and inclusion (ED&I), confidentiality, collaborative working, learning and development, quality improvement and organisational policies and procedures.
• Assist with opening and closing procedures in accordance with practice rotas.
• Maintain clean, tidy and effective reception and waiting room areas, including notice boards and patient information displays.
• Support clinical staff with general administrative duties where required.
• Participate in audits, meetings and training sessions as required.
• Continually assess and evaluate systems and processes, recommending changes and improvements to the management team where appropriate.
• Promote positive patient experience and continuous improvement within the re Ensure reception policies, procedures and protocols are implemented, maintained and kept up to date, ensuring all duties are carried out in line with organisational requirements and best practice.

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Covid-19 vaccinated.

Experience

Essential

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in General Practice.
• Experience of working in a healthcare setting.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• SystmOne user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Qualifications

Essential

• Educated to GCSE level or equivalent.
• GCSE Mathematics and English (C or above).

Desirable

• AMSPAR Receptionist Qualification.
• NVQ Level 2 in Health and Social Care.
• Recognised leadership or management qualification, or equivalent.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h)Deal with the financial aspects of the practice including financial planning, forecasting etc.

i) Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l) Manage the significant event and complaints processes, in line with current legislation and guidance.

m) Manage contracts and maintenance for services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Assist in the preparation of business cases for new services and provide project management, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Experience

Essential

• Experience of working in a management or supervisory role in general practice
• Experience of managing a large team
• Experience of financial management
• Experience of business management

Desirable

• Experience of using EMIS for searches
• Experience of CQC standards and requirements

Qualifications

Essential

• Good standard of education and spoken and written English

Desirable

• Management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Goldsworth Medical Practice

Address

York House Medical Centre

Heathside Road

Woking

Surrey

GU22 7XL

United Kingdom

Employer's website

https://www.goldsworthmedicalpractice.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

As statutory directors and equal members of Mastercalls unitary Board, Non-Executive Directors share collective responsibility for the organisations purpose, long-term direction, governance, performance and sustainable success.

Bringing independent judgement, relevant expertise and an external perspective, they contribute to strategy, scrutinise organisational and commercial performance, test the quality of assurance and hold the Chief Executive and Executive Leadership Team to account for delivery. Non-Executive Directors provide constructive challenge and appropriate support while maintaining a clear distinction between governance and executive management.

Each Non-Executive Director will help foster an inclusive, open and high-performing Board culture in which curiosity, respectful challenge, diversity of thought and collective responsibility support sound and timely decision-making.

As guardians of Mastercalls patient purpose, member-led identity and social enterprise ethos, they will ensure that quality, patient safety, social value, workforce experience and financial sustainability remain central to Board decisions. Through their contribution and behaviour, they will champion Mastercalls values and help embed Belong, Grow, Thrive across Board leadership and organisational decision-making.

Person Specification

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

General Qualities

Essential

• Independent challenge and collective decision-making
• Evidence of providing constructive and proportionate challenge while listening carefully, remaining open to different perspectives and working collaboratively. Able to support collective decisions once matters have been properly debated and agreed.
• Experience of helping a Board or senior leadership team improve the quality of debate, decision-making, relationships or organisational performance.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• People, culture and Belong, Grow, Thrive
• Evidence of inclusive and values-led leadership and an understanding of the relationship between workforce experience, leadership behaviour, organisational capability and performance. A commitment to Belong, Grow, Thrive, recognising that belonging creates the foundation for people to grow and ultimately thrive.
• Board or senior-level experience of organisational culture, workforce strategy, leadership development, equality, employee engagement, succession, wellbeing or organisational development.

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

Employer details

Employer name

Mastercall Healthcare

Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website

http://www.mastercall.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Chair provides inspirational, inclusive and values-based leadership to the Board of Mastercall Healthcare, fostering an open and high-performing culture in which constructive challenge, diversity of thought and collective responsibility support sound, timely decision-making.

Working in partnership with the Chief Executive, they will ensure the Board fulfils its legal, fiduciary and governance responsibilities; sets a clear long-term direction; oversees quality, organisational and commercial performance; and holds the Chief Executive and Executive Leadership Team to account for delivery.

Through influence rather than executive authority, the Chair will maintain a clear distinction between governance and management while developing relationships characterised by trust, candour, appropriate support and rigorous challenge.

As a guardian of Mastercalls patient purpose, social enterprise ethos and member-led identity, they will champion innovation, collaboration and social value while ensuring outstanding care, patient safety, financial sustainability and responsible stewardship. In doing so, the Chair will help Mastercall remain ambitious, agile and resilient, and strengthen its contribution to the future of neighbourhood health and urgent primary care.

A key part of this stewardship will be understanding and helping to shape Mastercalls role within the Greater Manchester Urgent Primary Care Alliance (GMUPCA), balancing the opportunities of deeper integration and delivery at scale with clear accountability for Mastercalls purpose, interests, identity and long-term sustainability.

Person Specification

Experience

Essential

• Board Leadership & Governance
• Substantial experience as a Chair, Non-Executive Director or senior executive working closely with a Board in a complex, regulated or publicly accountable organisation
• Experience leading a Board through a significant transition, partnership, growth phase or change in governance.
• Strategic Judgement
• A strong record of making sense of complexity, framing the questions that matter and helping groups reach clear, evidence-based decisions with a long-term view.
• Experience of innovation, digital transformation, AI, data or new models of service delivery.
• Strategic alliances and system leadership
• Experience of leading through significant partnerships, alliances, joint ventures or other integrated delivery arrangements, with the ability to navigate shared governance, commercial interdependencies, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system working, collaborative commissioning or services delivered through a multi-provider alliance.
• Governance and assurance
• Strong understanding of directors duties, risk, assurance, financial stewardship and the distinction between governance and executive management.
• Relevant governance development or qualification, for example through the Institute of Directors, NHS Leadership Academy or equivalent.
• Healthcare & public service context
• Credibility in, and the ability to rapidly understand, NHS-funded healthcare, patient safety, regulation, commissioning and public accountability.
• Senior experience in urgent, primary, community or out-of-hospital care, or another health and care social enterprise.
• Social enterprise & members
• A genuine commitment to mission-led enterprise, social value and accountability to members and communities alongside commercial and financial discipline.
• Experience of mutual, co-operative, employee-owned, charity, CIC or other member-led governance
• People & Culture
• Evidence of creating inclusive, psychologically safe, high-performing Board or leadership cultures, combining constructive challenge with appropriate support
• Experience leading organisational culture, workforce or equality improvement at Board level

General Qualities

Essential

• Chief Executive relationship
• Ability to support, challenge, appraise and hold a Chief Executive to account while maintaining independence, boundaries and trust.
• Experience of CEO appointment, succession or transition.
• Financial & commercial acumen
• Sufficient financial and commercial literacy to scrutinise performance, investment, risk, contracts and sustainability in an organisation of Mastercalls scale.
• Experience of public procurement, NHS contracts, alliances, growth or diversification.
• Personal leadership
• Integrity, courage, humility, curiosity, resilience, sound judgement and political awareness; a calm and considered presence under pressure.
• Lived experience or perspectives that would broaden the Boards understanding of the communities and workforce it serves.
• Commitment & independence
• Capacity to meet the time commitment, prepare thoroughly, remain available when needed and satisfy independence, conflicts and fit-and-proper-person requirements.
• Proximity to, or strong connection with, Greater Manchester and the North West.

Employer details

Employer name

Mastercall Healthcare

Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website

http://www.mastercall.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

South Sefton Primary Care Network (SSPCN) is seeking a Psychological Practitioner Health and Wellbeing Coach to deliver high-quality, low-intensity, psychologically informed support to people referred through GP practices across South Sefton. This is a Band 5, full-time role (37.5 hours per week), based across the South Sefton Primary Care area assigned. The post holder will work with adults aged 18+ who are at risk of, experiencing or recovering from mental health difficulties. The role aligns with the Health and Wellbeing Coach Additional Roles Reimbursement Scheme framework and combines psychologically informed practice with personalised health coaching to improve wellbeing, resilience, self-management and health-related outcomes.

Role purpose

Working under the regular supervision of a qualified psychological professional, the post holder will undertake psychological assessments, develop collaborative and structured formulations, and deliver time-limited, evidence-based interventions matched to individual need. Approaches may include cognitive behavioural techniques, solution-focused methods, mindfulness-based skills and other appropriate psychologically informed models within the competence of a Band 5 practitioner. Assessment and intervention will be person-centred, recovery-oriented, trauma-informed and formulation-driven, taking account of psychological, physical, social and environmental factors. The post holder will also use health coaching approaches to help people identify what matters to them, set personalised goals and build confidence in managing their health and wellbeing.

Main duties and responsibilities

• Complete holistic biopsychosocial and psychological assessments using clinical interviews, observation, information from relevant others and, where appropriate, standardised outcome measures or psychometric tools.
• Develop shared psychological formulations, including structured approaches such as the 5 Ps or CBT models, and review these formulations through supervision as needs change.
• Deliver planned, low-intensity psychological interventions on an individual basis and potentially co-deliver group interventions and wellbeing sessions.
• Use health and wellbeing coaching skills to support behaviour change, lifestyle modification, resilience and self-management through collaborative, personalised goal setting.
• Build effective therapeutic relationships, explain confidentiality clearly, obtain informed consent and communicate sensitively with people, families, carers and professionals.
• Complete collaborative risk assessments, risk formulations and management plans in accordance with local policy, escalating or seeking support where required.
• Recognise and respond appropriately to safeguarding concerns involving children or adults, following organisational and statutory procedures.
• Review progress and outcomes with patients, determine when further intervention may not be helpful, and support safe discharge, onward referral or follow-up planning.
• Maintain accurate, timely and appropriate electronic clinical records, including assessment documentation, progress notes, outcome measures, supervision records and discharge correspondence.
• Manage and prioritise a varied caseload, plan appointments and administrative time, organise an effective diary and work safely within lone-working procedures.

Multidisciplinary and partnership working

The post holder will work as an active member of the multidisciplinary team and maintain constructive relationships with SSPCN GP practices, ARRS colleagues, primary and community mental health teams, social care, education, housing, benefits services, voluntary, community and faith organisations, and other partners involved in a persons care. They will contribute relevant clinical information, report progress and outcomes, support shared decision-making and help people access the most appropriate pathway. The role requires confidence in communicating complex, sensitive or potentially contentious information, including where people are distressed or face barriers to understanding or engagement. Communication must be clear, compassionate, respectful and adapted to individual need.

Supervision and professional development

The post holder will prepare for and participate fully in weekly clinical supervision with a named qualified psychological professional, as well as relevant group supervision, line management and appraisal processes. They will respond to supervisory guidance, maintain appropriate supervision records and use reflection to develop clinical skills, evaluate their practice and maintain safe professional boundaries. They are expected to engage in continuing professional development, apply learning from relevant higher education and training, remain aware of their own wellbeing and fitness to practise, and seek timely support when clinical information is incomplete, complex or conflicting.

Clinical governance and safe practice

• Provide care in accordance with evidence-based practice, NICE guidance, local and national policies, clinical governance requirements and relevant professional codes of ethics and conduct.
• Understand and apply legal and ethical principles relevant to mental health care, including confidentiality, consent, capacity, safeguarding and appropriate information sharing.
• Maintain patient confidentiality and comply with information governance, record-keeping and data protection requirements.
• Use electronic patient record systems and approved digital communication platforms competently and in line with organisational policies.
• Work in accordance with health and safety requirements, report unsafe practice and contribute to a culture in which concerns can be raised appropriately.
• Promote equality, diversity and inclusion, challenge discriminatory practice and recognise the effects of difference, inequality and social circumstances on health and access to care.

Service improvement and evaluation

The post holder will contribute to the continuing development of the Psychological Practitioner role and the wider service. This may include supporting programme and project work, gathering and interpreting outcome data, collecting service-user feedback, maintaining activity records, contributing to reports and presentations, taking part in clinical audit and service evaluation, and sharing learning with colleagues. They may undertake literature reviews, critically appraise research and contribute to training events, steering groups or service-development discussions when requested. All activity must comply with relevant ethical and governance requirements.

The person we are looking for

You will bring psychological knowledge and practical skills developed through an appropriate postgraduate, counselling or related qualification and relevant continuing professional development. You will be able to apply theory to practice within the boundaries of the role, develop trusting therapeutic relationships and communicate with empathy, clarity and professionalism. You should be able to assess and interpret complex information, consider different options, make proportionate recommendations with supervisory support and recognise when to escalate concerns. Strong organisation, accurate documentation, digital confidence and the ability to work both independently and collaboratively are essential. You will be comfortable working across GP practices and community settings, managing competing demands and contributing positively to a developing service. A commitment to compassionate, non-discriminatory, recovery-focused and evidence-based care is central to the role.

Accountability and organisational context

The post holder will be managerially accountable to the Line Manager/Service Lead and professionally accountable to the Clinical Supervisor/Clinical Lead. South Sefton PCN aims to strengthen and sustain general practice, support collaborative working across member practices, develop integrated and place-based care, improve patient access and experience, build effective links with community partners and make appropriate use of digital technology. Our values are making a difference in the right way, acting with enthusiasm and positivity, and behaving with care and compassion. The post holder will be expected to demonstrate these values consistently in their work with patients, colleagues and partner organisations.

Person Specification

Qualifications

Essential

• -A minimum of a second-class honors degree or higher in psychology.
• -Postgraduate Diploma Associate Psychological Practitioner or equivalent psychological qualification (PGDip APP/PG Cert).

Desirable

• -Eligibility for graduate membership of the British Psychological Society.
• -Membership registration with the BACP or another nationally accepted regulatory body.
• -Mental Health and Wellbeing Practitioner Qualification.

Experience

Essential

• -Demonstrates an understanding of lifespan psychology applied to health care.
• -Demonstrates an understanding of the needs and difficulties of people with psychological/mental health difficulties or other disabilities.
• -Good communication skills (written and verbal) including an ability to communicate and work across a number of different settings.
• -Experience of working with people from different backgrounds and across different ages and an understanding of the impact of social determinants upon peoples mental and physical health.
• -An ability and confidence to interact effectively with staff from all disciplines.
• -Ability to undertake psychologically informed research projects under supervision.
• -Experience using computers for databases or data analysis.
• -Experience and proficient in the use of Microsoft Office Applications e.g. Word, Excel, PowerPoint.
• -Ability to work reliably and consistently with work agreed and managed at regular intervals.
• -High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.
• -Ability to communicate sensitive information to service users, cares and colleagues.
• -Experience of working with people who experience difficulties with mental health and/or physical health.
• -To have worked as part of a team in a clinical setting.
• -Experience of organising and prioritising your own workload and time
• -Experience of conducting research projects of service related audit.

Desirable

• -Demonstrates an understanding of the clinical practice of psychological interventions.
• -Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post.
• -Ability to communicate sensitive information to others.
• -Received training (either formal of through experience) and carried out risk assessments within scope of practice
• -Experience of delivering training.

Personal

Essential

• -Ability to accept and use supervision appropriately and effectively.
• -Ability to undertake travel across a wide geographical area.
• -Able to work in the UK.
• -Ability and willingness to work outside office hours when required by the role to provide extended access to mental health services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Sefton Primary Healthcare Ltd.

Address

Biz Space

36 Canal Street

Bootle

Merseyside

L20 8AH

United Kingdom

Employer's website

https://southseftonpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Friendly and supportive Consultants willing to guide doctors with their requirements and competencies for entry into Core / Specialist / GP training as well as potential to be promoted onto the Registrar rota

Opportunities to carry out audits/quality improvement and research work with view to gaining peer-reviewed publications.

The main responsibility of this post will be the best inpatient care of both trauma and elective patients, although there will be an additional opportunities for theatre attendance and for clinic experience. This additional experience will be facilitated by the on-going development of the dedicated Orthogeriatric service and the team-based approach to inpatient care.

This is an excellent opportunity to develop expertise within a supported environment and consolidate experience gained during Foundation Years training. Orthopaedics is an exciting speciality this post would be ideal to gain experience prior to speciality training.

Person Specification

Qualifications

Essential

• Primary Medical Degree (MBBS or Equivalent)
• Full GMC Registration with a licence to practice

Desirable

• Part A MRCS

Experience

Desirable

• One year full time hospital service in CT-equivalent (desirable) since first obtaining full or limited registration or equivalent
• Experience in clinical research
• Experience in teaching
• Experience with simulation training

Skills

Essential

• Effective communicator, able to work in a close-knit team and co-operate with all medical and paramedical staff
• Flexible, able to cover colleagues' absence

Desirable

• Familiarity with information technology and general computer skills

Value Based Question

Essential

• Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome

Knowledge

Essential

• Clinical Governance principles
• Understanding of principles of medical audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway NHS Foundation Trust

Windmill Road

Gillingham, Kent

ME7 5NY

United Kingdom

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Assist in and perform routine tasks related to patient care as directed by Senior Nursing staff and GPs such as BP checks, urinalysis, venepuncture

Requesting basic pathology tests e.g.urine culture, swabs and bloods as per agreed Clinical Protocols and referral to Senior Practice Nurses or GPs as appropriate

B12 replacement therapy and other ongoing injectable therapy, monitoring as appropriate.

Maintaining Stock within Nursing and Treatment Rooms with appropriate storage and stock rotation

Women's Health

Cervical Cytology, Vaginal Swabs and Family Planning

Support and advise women requesting information relating to family planning needs

Men's Health including Prostate Monitoring and Management

Wound Management

Assess and care for patients presenting with uncomplicated wounds. In line with Local Guidelines and working alongside the Integrated Nursing Team with more complex Wound Management issues

Ear Care

Advise patients re Ear self-care and management of wax

Provide Routine ear care as appropriate and in line with Practice Guidelines and procedures

Assess, plan, develop, implement and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being

Assist Senior Practice Nurses in the ongoing monitoring and management of Long Term Conditions including Diabetes, Hypertension, and CVD.

Provide holistic assessment and health promotion programmes including lifestyle advice on diet, smoking, alcohol intake and exercise that support patients to adopt strategies that promote patients to live healthy lifestyles, encourage self - care.

Anticoagulant Management

To include INR Clinics and Housebound Home Visits for INR Monitoring

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Able to recognise and manage anaphylaxis according to current UK Guidelines

Able to perform Cardio pulmonary resuscitation according to current UK Guidelines

Chaperoning and assisting patients where appropriate who are being examined by another clinician

Assists GPs with Minor Operations, Coil Fits and Implants where requested

Immunisation (Adult and Child)

Assess patients for Immunisation

Administering vaccinations and providing guidance in accordance with guidelines and Patient Group Directives (PGD)

Manage the administration of appropriate immunisation autonomously in accordance with the Green Book (DOH 2006) Immunisation against Infectious Diseases.

Working with patients with more complex immunisation issues

Ensure Vaccine stock levels are maintained and ordered as per Practice and Local Guidelines

Professional Responsibilities, Audit and Research

Participate in the maintenance of clinical governance systems within the Practice

Use Audit Tools to evaluate quality of work of self and the team, implementing improvements where required

Deliver care according to NICE, Local and Practice Guidelines

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes.

Training and Personal development

Assess and be responsible for own Learning and Training Needs with ongoing Personal Development in line with Revalidation process for NMC Registration

Develop and maintain a Personal Development Plan and meet requirements for Revalidation

Must hold and maintain membership of good standing with their Professional Regulatory Body (NMC)

Participate in Mandatory Training

The post holder will participate in any training programme implemented by the Practice as part of this employment and will include:

Participation in Annual Individual Performance Review /Appraisal which includes taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Training requirements will be monitored and will be in accordance with Practice requirements.

Personal Development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments.

Actively participate in educational programmes for whole Primary Health Care Team, including Practice Nurse, Health Care Assistants, Nursing/Medical Students and GP Registrars: .participating in Training, Mentoring and Assessment of competencies as appropriate

Disseminate learning and information gained to other team members

Team Working

To assist the Practice Nurse Team Manager with the management of Nursing Services in participation with the Practice Manager and GP Partners ensuring relevant information is disseminated to and from the Practice Nursing and Integrated Nursing Team

Understand own role and scope and work towards further development of the role over time

Work as an effective and responsible Team Member, supporting others and developing new ways of working

Support less experienced team members

Delegate clearly and appropriately within the Nursing Team

Prioritise own workload and time management.

Work with the Nursing Team to create opportunities to improve health care and work innovatively

Management of Risk

Responsible for the management of the cold chain ensuring appropriate storage, rotation and disposal of vaccines and drugs

Manage and assess risk within areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Apply infection control measures within guidelines using appropriate procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Managing Information

Use IT as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Manage information using the clinical system, Computer Decision Support Software, internet and local databases

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and Procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

• The post-holder will strive to maintain quality within the Practice and will alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals with other agencies to meet patients needs
• Effectively manage own time, workload and resources

Use Audit Tools to evaluate quality of work of self and the team, implementing improvements where required

Participate and contribute to Quality Outcomes Framework, maintaining high standards of quality care within the Practice

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Personal Qualities

Essential

• Demonstrates motivation, reliability and commitment to team working
• Flexible reliable and responsive to change
• Ability to determine own priorities
• Able to cover for sickness or absence of colleagues as required
• Demonstrates an ability to value the opinions of others
• Genuine commitment to training needs required for the purpose of this post

Qualifications

Essential

• Registered General Nurse
• Attainment of Qualifications in Practice Nursing e.g. Cervical Cytology, Family Planning, Immunisation Training for Childhood and Adult Immunisations.
• Previous training in Community setting with relevant attainment of skills e.g. Wound Management, Health Promotion

Skills & Knowledge

Essential

• Driver with access to own reliable vehicle or alternative means of transport to undertake Home Visits and work purposes
• Well developed interpersonal and communication skills
• Willingness to undertake additional training related to Role of Practice Nurse including Immunisation Training for Childhood and Adult Immunisations and Travel etc

Desirable

• SystmOne user
• Knowledge of QOF
• General Practice Nursing skills

Experience

Essential

• Training or Mentoring of Nursing and Medical Trainees in a clinical setting
• Ability to delegate effectively

Desirable

• Primary Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newbold Surgery

Address

3 Windermere Road

Newbold

Chesterfield

Derbyshire

S41 8DU

United Kingdom

Employer's website

https://www.newboldsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

The salaried GP will be responsible for delivering the full range of primary care services as part of the practice ensuring the highest standards of care for the differing needs of our patient population. The salaried GP will work closely with the practices multi-disciplinary team of other GPs, nurses and non clinical staff to provide a high quality and accessible service to patients

Person Specification

Qualifications

Essential

• Eligible to work in General Practice in the NHS

Desirable

• Experience as a GP educator
• Experience of appraisal in practice or other setting
• Additional clinical skills beyond general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

• To work with the GPs and other primary care professionals within the practice to identify and manage a caseload of patients.

• Identify, where required and as appropriate, patients that need to be referred back to other health professionals within the practice and wider community.

• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and/or health wellbeing coaches and other primary care professionals with then practice and PCN.

• To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

• To assist the Reception Team when required.

• • To help people to manage their needs through answering queries, making, and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

  • Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

  • Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to shared decision-making conversations.

  • Provide the interface between primary care and health services, helping patients with the transition between services.

  • Ensures awareness of statutory and local clinical protection procedures, including systems of referral.

  • Attend and participate in any practice meetings when required.

  • Any other delegated duties appropriate to the post.

  • Support uptake of National Screening Campaigns and Quality Outcomes Framework for long term conditions.

  This role includes a significant amount of communication, including with patients and their families and various medical professionals both within the practice and the wider community.

Person Specification

Qualifications

Essential

• Good written and verbal communication skills
• Computer Skills
• Ability to work as part of team
• Ability to think and work effectively
• Ability to work with the public

Desirable

• Experience of working in General Practice
• Knowledge of Emis

Experience

Essential

• Experience of working with members of the public
• Experience of working as part of a team
• Excellent understanding of confidentiality

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Knowledge of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Acle Medical Partnership

Address

Bridewell Lane

Acle

Norwich

Norfolk

NR13 3RA

United Kingdom

Employer's website

https://aclemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GP Receptionist is responsible for providing a friendly, professional and efficient front-of-house service to patients and visitors. The role involves answering telephone calls and enquiries, booking and managing appointments, registering patients, updating records and handling administrative tasks. The receptionist will liaise with GPs, nurses and other healthcare professionals to ensure patients are directed to the appropriate service. The role also requires maintaining patient confidentiality, following practice policies and procedures, handling sensitive or difficult situations appropriately, and supporting the smooth day-to-day running of the GP practice. Good communication, organisation, teamwork and customer service skills are essential.

Person Specification

Qualifications

Essential

• Previous experience working in a reception role within a GP practice is essential. Good knowledge of Emis and Docman operation systems. Excellent communication and interpersonal skills, with a friendly and professional telephone manner. Good organisational and administrative skills, with the ability to prioritise tasks and work accurately under pressure. Ability to maintain patient confidentiality and handle sensitive information appropriately. Good IT skills and experience using GP practice or clinical systems. Ability to work effectively as part of a team and deal calmly and professionally with patients, including in challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Plas Meddyg Surgery

Address

40 Parkhill Road

Bexley

Kent

DA5 1HU

United Kingdom

Employer's website

https://www.plasmeddygsurgery.com (Opens in a new tab)

Job description

Job responsibilities

Scope of the Role

Act as the primary point of contact for patients presenting with musculoskeletal conditions within primary care, providing expert assessment, diagnosis and management of a wide range of presentations, including complex and undifferentiated conditions.

Deliver advanced clinical decision-making to support timely access to appropriate treatment, investigations and onward referral where required.

Facilitate effective communication and coordination across primary, community, acute, specialist and social care services to ensure seamless patient pathways.

Provide clinical leadership and management duties to support the development and delivery of high-quality MSK services across Primary Care Networks (PCNs).

Promote understanding and demonstrate the value and impact of the FCP model on patient outcomes, service delivery and referral patterns.

Develop and maintain effective working relationships with healthcare providers, partner organisations, local authorities, voluntary sector organisations and patient groups.

Contribute to service development, quality improvement, audit, research and evaluation activities to support evidence-based practice and continuous improvement.

Monitor, evaluate and communicate service outcomes and performance measures to stakeholders and senior management teams.

Clinical Responsibilities

Provide expert first-contact assessment, diagnosis and management for patients presenting with musculoskeletal symptoms and conditions.

Utilise advanced clinical reasoning and assessment skills to manage patients with complex MSK presentations, multiple comorbidities, persistent pain and associated psychosocial factors.

Independently determine appropriate investigations, including diagnostic imaging and pathology tests, and interpret results to support clinical decision-making.

Manage a clinical caseload autonomously, maintaining accountability for all clinical decisions and interventions.

Identify and appropriately manage red flags, serious pathology and non-MSK conditions, ensuring effective safety-netting and escalation where required.

Refer patients appropriately to specialist services, including orthopaedics, rheumatology, neurology, pain services, rehabilitation services and other healthcare professionals.

Support patients to self-manage their conditions through education, rehabilitation and referral to community-based support services, including social prescribing opportunities.

Undertake advanced clinical interventions within scope of practice and competency, which may include non-medical prescribing and injection therapy where appropriately qualified.

Service Leadership, Professional Practice and Consultancy

Provide clinical leadership for the development and delivery of FCP and MSK services across the PCN.

Contribute to the strategic development, implementation and review of MSK pathways, referral guidance and models of care.

Promote integrated multidisciplinary working across primary, community and secondary care services.

Lead or contribute to service improvement initiatives that enhance patient outcomes, productivity and service efficiency.

Support the development and implementation of policies, procedures and governance frameworks that promote quality, safety and effective risk management.

Monitor service performance against agreed objectives, standards and KPIs, identifying opportunities for improvement where required.

Represent the FCP service at internal and external meetings, professional forums and system-wide initiatives.

Participate in the investigation and management of incidents, complaints and clinical governance matters as required.

Education and Workforce Development

Provide education, training and specialist advice to GPs, primary care professionals and multidisciplinary colleagues to support effective MSK assessment, referral and management.

Contribute to clinical supervision, mentorship and professional development of FCPs and other healthcare professionals.

Maintain and demonstrate advanced clinical competence through continuing professional development and lifelong learning.

Support workforce development initiatives by identifying skills gaps and contributing to workforce planning across the PCN and wider MSK workforce.

Communication and Partnership Working

Act as an ambassador for the FCP service, promoting the role and its benefits across primary care and wider healthcare systems.

Communicate highly complex and sensitive clinical information effectively with patients, carers and multidisciplinary teams.

Develop and maintain productive relationships with clinicians, managers, commissioners and partner organisations to support integrated service delivery.

Influence and support service development through effective stakeholder engagement, negotiation and change management.

Contribute to the dissemination of service improvements, clinical outcomes and best practice across local, regional and national networks.

Person Specification

Skills, Knowledge & Competencies

Essential

• Excellent written communication skills.
• Excellent IT skills in Microsoft Office applications.
• Able to work with and influence other grades of staff and professions Ability to use own initiative.
• Excellent organisational skills.
• Ability to work as part of a team.
• Ability to prioritise workload, work accurately under pressure, and meet deadlines.
• Ability to problem solve and think laterally.
• Good all-round clinical knowledge and practical clinical skills.
• Knowledge of national guidance .
• Demonstrated commitment to CPD.
• Strict adherence to patient confidentiality legislation.
• Responds well to constructive feedback.
• Empathetic & sensitive to patients & members of staff.
• Deals with patients & staff with honesty & integrity.
• Ability to work flexibly and reliably.
• Ability to travel to study days/other work locations using own or public transport.

Desirable

• Ability to develop services in designated area.
• Teaching and tutoring skills.
• Ability to affect and manage change with an ability to motivate others.
• Team building skills.
• Ability to manage time, people, and resources to deliver outcomes.
• Identifies and manages risk.

Qualifications

Essential

• HCPC Registration
• Completion of an appropriate level 7 MSc in Advanced Clinical or Physiotherapy Practice or equivalent.

Desirable

• M-Level leadership module.
• Completion of M-level post-graduate non-medical prescribing course.
• Completion of M-level post-graduate Injection Therapy course.

Experience

Essential

• Evidence of working in an Advanced practice role, or in an experienced senior role, working towards an Advanced Practice role, as a First Contact Practitioner, or in other MSK or Orthopaedic services.
• Evidence of managing patients with acute, chronic and complex MSK presentations holistically, with acknowledgement of comorbidities, medical health, mental health, pharmacological management and social environment.
• Evidence of an extensive role in the clinical education and supervision of less experienced staff, students, and assistants, including conducting appraisals
• Experience of and direct involvement in redesign within a service.
• Experience in delivering training and supervising others.
• Audit and/or practice research experience
• Experience of collaborative working in multidisciplinary settings.
• Experience of working through change in the workplace and recognition of the impact of change on behaviours and processes.

Desirable

• Project management
• Experience of policy, guideline, and service development
• Risk management
• Staff management