Job description

Job responsibilities

The post holder will primarily offer chronic disease care for our patients, managing asthma and diabetes. There will also be a need to undertake a range of various other nursing assessments to provide appropriate care and treatment in conjunction with the GPs in accordance with Practice policy and protocols.

The Chronic Disease Nurse will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures as well as promoting self-care in order that patients are empowered to manage their own healthcare needs. To support the clinical team and to act within professional boundaries striving to improve standards of care.

The post holder will need to be aware of safeguarding requirements and support practice policy working in a health care environment.

A full employment history will be required as well as providing details of any gaps in employment.

Knowledge of key elements of the Primary Care contract such as having an understanding of the Quality and Outcomes Framework (QOF) , Local Enhanced Service (LES) and Direct Enhanced Service (DES) delivery is beneficial, along with adhering to Care Quality Commission (CQC) Primary Care requirements which is an important element of this post.

Person Specification

Experience in Student Healthcare

Desirable

• Experience of working in Primary Care
• Experience of working within a student health care environment would be beneficial to the role.
• Knowledge of TPP / SystmOne Clinical System

Experience

Essential

• Experience of chronic disease management of Asthma and / or Diabetes is essential for this role to support our patients managing their long term conditions.
• The candidates need to be experienced in the delivery of either asthma or diabetes assessment and treatment and hold an appropriate asthma and / or diabetes qualification to be able to deliver direct patient care autonomously.
• Evidence of appropriate Continuing Professional Development (CPD) to ensure knowledge is current and maintaining competencies
• Experience of working autonomously and also as a member of the Team.
• Engagement with Nurse Revalidation process.
• Ability to evaluate safety and to understand the effectiveness of own clinical practice

Qualifications

Essential

• Registered General Nurse
• (Currently registered with the Nursing & Midwifery Council)

Desirable

• Prescribing qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Medical Centre

Address

Quarry House

North Road

Bath

North East Somerset

BA2 7AY

United Kingdom

Employer's website

https://umcbath.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Provide day to day support to the Practice Manager

- Co-ordinate meetings, appraisals, agendas, meeting minutes and job interviews

- Prepare reports, complete surveys, spreadsheets and correspondence

- Maintain accurate records and documentation

- Support with any governance and CQC related work

- Ensure all staff records are kept up to date

- Work with staff teams to ensure new staff members have references and any other documentation needed for their start date including an induction plan. Also apply for DBS checks where necessary

- Update and organise any training needed for staff, including booking staff onto any training that they may need for their role.

- Complete any actions that may be needed from the ICB/PCN to ensure they are up to date

- Send out any email information that may be needed for all staff or certain team members, so that they are kept up to date

- Develop effective working relationships with staff, patients and any external agencies

- Work with the Patient Services Lead to ensure patients needs are met

- Communicate professionally both in person and via email and telephone

- Ordering any supplies or equipment when needed to ensure we always have what is needed.

- To lead a small team, ensuring that they have regular meetings to ensure that the team is working well.

- Ensure that they adhere to all practice policies and procedures

- Manintain confidentiality at all times in accordance with GDPR, the data protection act and NHS guidelines.

- Ensure their own training and development is up to date and complete any training where necessary

- Undertake any other duties that are appropriate to the role as delegated to them by the Practice Manager, management team or the partners.

Person Specification

Experience

Essential

• - Experience of working within the NHS
• - Experience of administration support
• - Experience of leading a small team
• - Experience of maintaining accurate records
• - Experience of preparing reports

Desirable

• - Experience of working within a GP Practice
• - Experience in working with Emis Web
• - Experience in dealing with complaints

Skills & Knowledge

Essential

• - Excellent time management and organisational skills
• - Strong verbal and written communication skills
• - Good IT skills
• - Ability to prioritise tasks
• - Good attention to detail
• - Ability to work both on own and as part of a team
• - Professional

Desirable

• - Understanding CQC requirements
• - Understanding of GP Practice/Primary Care

Qualifications

Essential

• - GCSE Grade A to C in English and Maths

Desirable

• - Level 3 Business Admin/Customer Service/Team Leading Qualification

Employer details

Employer name

Huddersfield Road Surgery

Address

6 Huddersfield Road

Barnsley

South Yorkshire

S70 2LT

United Kingdom

Employer's website

http://www.huddersfieldroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

The role also involves contributing to audits, significant event analysis, in-house education and contributing to decision making in practice meetings.

Person Specification

Qualifications

Essential

• MRCGP,
• On NHS Performers' List,
• Have unrestricted GMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crossfell Health Centre

Address

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL

United Kingdom

Employer's website

https://www.crossfellhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the current access model, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion Making professional, autonomous decisions in relation to presenting problems Assessing the health care needs of patients with undifferentiated and undiagnosed problems Screening patients for disease risk factors and early signs of illness Developing care plans for health in consultation with patients and in line with current practice disease management protocols Recording clear and contemporaneous consultation notes to agreed standards Collecting data for audit purposes Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Person Specification

Qualifications

Essential

• Essential criteria
• Bachelor's degree in medicine (MBBS) or surgery (BMBS) that has been recognised by the General Medical Council (GMC).

Desirable

• Desirable criteria
• Experience of using Emis Web

Experience

Essential

• Ability to provide quality care Good interpersonal and communication skills Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety Attending training and events organised by the practice or other agencies, where appropriate.

Desirable

• Contributing to evaluation/ audit and clinical standard setting within the Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bousfield Health Centre

Address

Westminster Road

Liverpool

L4 4PP

United Kingdom

Employer's website

https://www.bousfieldhealthcentre.nhs.uk/# (Opens in a new tab)

Job description

Job responsibilities

Care Navigators are the first point of contact for patients and visitors to the practice by phone, in person and through online systems. The role is central to how the practice functions day to day and requires someone who is calm, organised and genuinely committed to helping patients access the right care.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the job
• Confident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficulty

Desirable

• Previous experience in an NHS or primary care setting
• Familiarity with SystmOne or a similar clinical system
• Experience of askmyGP or a similar online consultation or workflow tool
• Understanding of local health and care services and how they fit together
• Experience working in an environment where priorities shift and adaptability is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Debenham Group Practice

Address

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.debenhamgrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Person Specification

Qualifications

Essential

• Fully Qualified GP with GMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hylton Medical Group

Address

Pallion Health Centre

Hylton Road

Sunderland

SR4 7XF

United Kingdom

Employer's website

https://hyltonmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Salaried GP

Line Manager (clinical)

The Partners

Accountable to (Administrative)

Practice Manager

Hours per week

6-8 Sessions (Negoitable)

Job Summary

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Primary Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the GMS contract

Generic prescribing adhering to local and national guidance

Effective management of long-term conditions

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

On a rotational basis, undertake telephone triage and duty doctor roles

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Working collaboratively with the clinical team.

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) or QOF

Attend and contribute effectively to practice meetings as required

Contribute effectively to the development and maintenance of the practice including; clinical governance, training and financial management

Ensure compliance with the appraisal process

Prepare and complete the revalidation process

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Support the training of medical students from all clinical disciplines

Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

Review and adhere to practice protocols and policies at all times

Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

Participate in practice audits as requested by the audit lead

Participate in local initiatives to enhance service delivery and patient care

Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• General understanding of the GMS contract

Desirable

• Experience of QOF and clinical audit
• Experience of medicines management
• Experience of CCG initiatives

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Other Requirement

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance

Eligibility

Essential

• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Clinical Knowledge & Skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Johns Medical Centre

Address

62 London Road

Grantham

Lincolnshire

NG31 6HR

United Kingdom

Employer's website

https://www.stjohnsmedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Hours: 25 per week on a rota between the hours of 8am-6:30pm, Monday-Friday

  The post holder is a pharmacist working within professional boundaries as part of a multidisciplinary general practice team. They support chronic disease management, undertake clinical medication reviews, and manage complex polypharmacy in a rural community with an older demographic. The role provides expert medicines advice, supports repeat and acute prescribing systems, medicines reconciliation, safer prescribing processes, and contributes to QOF and enhanced services. The pharmacist ensures effective links with community and hospital pharmacy, improves patient outcomes, and supports workload management.

  Patient-Facing Work

  • Conduct long-term condition clinics (e.g. COPD, asthma) focusing on medicines optimisation.
  • Undertake clinical medication reviews for practice, care home and domiciliary patients, producing recommendations for nurses or GPs.
  • Provide patient-facing and telephone medicines support for queries and adherence.
  • Attend MDT meetings where required.
  • Undertake ad hoc project work as required

  Medicines Management

  • Answer medicines-related queries from practice staff, community pharmacy and patients.
  • Review medicines linked to unplanned admissions and implement changes for high-risk groups.
  • Reconcile medicines post-discharge, resolve discrepancies, and ensure continuity of supply.
  • Signpost patients appropriately for clinical issues, results, minor ailments and LTC reviews.

  Prescribing & Safety

  • Manage repeat prescribing processes, reauthorisation, monitoring requirements and acute queries.
  • Use risk stratification searches to identify high-risk cohorts.
  • Support development of services with medicinal components.
  • Analyse prescribing data to highlight risks and support decision-making.
  • Undertake audits, implement MHRA alerts, product withdrawals and guideline changes.
  • Monitor prescribing against RAG lists, support formulary maintenance and compliance with NICE guidance.

  Education & Quality

  • Provide training to the primary care team on therapeutics and medicines optimisation.
  • Support CQC compliance relating to medicines.
  • Contribute to public health campaigns and provide specialist medicines knowledge.

  Collaborative Working

  • Work effectively with colleagues across the practice, locality, community pharmacy, hospital pharmacy, PCN pharmacists and other allied health professionals.
  • Recognise personal limitations and refer appropriately.
  • Maintain strong links across services to support consistent patient care.

  Knowledge, Skills & Experience

  • MPharm degree and GPhC registration; minimum 2 years pharmacist experience.
  • Understanding of common acute and longterm conditions in general practice.
  • Holding an independent prescribing qualification.
  • Ability to follow legal, ethical and organisational policies, involve patients in decisions, and recognise priorities and deviations from normal patterns.

  Leadership & Management

  • Understand pharmacy governance and contribute to practice vision.
  • Support quality improvement using audits and other tools.
  • Understand national priorities, resource utilisation and risk management.
  • Extend service delivery within team boundaries.

  Education & Development

  • Act as a role model, understand mentorship, deliver teaching with supervision, and maintain CPD.
  • Participate in formal education programmes and appraisal systems.

  Research & Evaluation

  • Critically evaluate literature, identify evidence gaps, generate practice-level evidence, and apply research findings appropriately.

  Health, Safety & Professional Standards

  • Comply with Health & Safety policies, incident reporting, safeguarding, confidentiality, equality and diversity requirements.

Person Specification

Qualifications

Essential

• Professional Requirements MPharm, GPhC registration, independent prescribing qualification, strong governance, QI, CPD and research skills, and full compliance with safety, safeguarding and equality standards.

Desirable

• Experience using:
• SystmOne
• Welby Prescribing

Experience

Essential

• 2+ years experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main duties

• GMC registered Consultant Dermatologist with a licence to practise
• Experience delivering outpatient dermatology clinics
• Ability to manage routine and general dermatology caseloads
• Competent in assessing, diagnosing, and managing new dermatology patients, with follow up care incorporated as required
• Willing and able to work weekend clinics
• Able to competently triage referrals
• Able to fulfill requirements for advice and guidance contacts
• Ability to work independently while collaborating effectively with multidisciplinary teams
• Willingness to review and action investigation results
• Willingness to provide support and advice to colleagues in relation to dermatological issues.
• Completion of YHP's mandatory training
• Compliance with YHP's policies, clinical governance, and information governance requirements

Person Specification

Other

Essential

• Right to Work in UK

Knowledge and skills

Essential

• Well organised and skilled in good time management.
• Effective interpersonal skills and demonstrable ability to relate to and work within a multidisciplinary clinical team.
• Excellent communication skills.
• Experience of participation in regular clinical audit.
• Understanding of current issues in the NHS and a keen desire to work closely with stakeholders to improve efficiencies in the system.
• Medically fit to fulfil ALL aspects of the post and to be able to respond quickly to emergencies as necessary. Meets professional health requirements (in line with GMC standards/Good Medical Practice).

Qualifications

Essential

• MBBS or equivalent
• MRCP or equivalent
• GMC Specialist Registered with a license to practice

Experience

Essential

• Knowledge is up to date and fit to practice safely
• Have completed a recognised training programme in Dermatology and have either a certificate of completion of training (CCST or
• CCT) or have equivalent experience such that they are on the specialist register.
• Must be able to demonstrate a high level of clinical experience and competence in all aspects of dermatology including skin cancer
• care and treatment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Yorkshire Health Partners Ltd

Address

Yorkshire Health Partners Ltd

Annie Med Lane

South Cave

Brough

HU15 2HG

United Kingdom

Employer's website

https://yorkshirehealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.

Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.

Run reports from clinical systems such as Emis (training will be provided if needed).

In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work. e.g., GP practice non clinical cancer champions, social prescribers, pharmacists, secretaries etc.

The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow-up screening non-responders.

Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.

Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. To work with practices to collate the learning from case reviews to identify any trends or learning.

Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.

Source appropriate resources, training, system examples from appropriate organisation such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.

Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.

Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.

Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).

Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network. Including appropriate contributors from other organisations

Provide support and guidance to ARRS staff in the running and operation of their appointment sessions.

Book patient appointments where necessary.

Code clinician and administration contacts.

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Administrative support as required.

Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.

Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality.

Responsibility for Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.

Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway. To improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.

To ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.

Ability to input information accurately and in a timely manner and to work to tight deadlines.

Develop with practices systems to ensure high quality patient referrals are completed (i.e. the effective review of referrals to ensure with all pre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individual practice and patient needs.

Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level.

Supports the process of patients being able to access personal health budgets where appropriate.

Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers to communication.

Supports the process that provides information to patients, their carers and/or relatives on behalf of the team.

Is the point of liaison for service users and interfaces with all health and social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN work streams.

Is able to use risk stratification tools provided and supports presentation information in review meetings.

Follows through actions identified in the PCN work streams including arranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

Essential

• Good standard of education GCSE or equivalent in English and Mathematics

Desirable

• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

Essential

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Proven administrative experience.

Desirable

• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

Essential

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act

Desirable

• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

Essential

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively

Desirable

• Ability to use electronic patient record / Emis

Personal Qualities

Essential

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL RESPONSIBILITIES:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking, and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• Developing care plans for health in consultation with patients and in line with current practice.
• Disease management protocols.
• Providing counselling and health education.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

ADDITIONAL RESPONSIBILITIES:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing,confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality

The post holder will:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.
• Please provide your registration number of your GMC professional registration.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Integrated Community Services

Address

Hama Medical Centre

11 Nottingham Road

Kimberley

Nottingham

NG16 2NB

United Kingdom

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• Developing care plans for health in consultation with patients and in line with current practice disease management protocols

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Recording clear and contemporaneous consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Additional

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice

• Contributing to evaluation/audit and clinical standard setting within the organisation

• Contributing to the development of computer-based patient records

• Contributing to the summarising of patient records and read-coding patient data

• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality

The post holder will:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

• Hand hygiene standards for self and others

• Managing directly all incidents of accidental exposure

• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager

• Safe management of sharps use, storage and disposal

• Maintenance of own clean working environment

• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

• Undertaking periodic infection control training (minimum twice annually)

• Correct waste and instrument management, including handling, segregation, and container use

• Maintenance of sterile environments

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.
• Please provide your registration number of your GMC professional registration.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Integrated Community Services

Address

Saxon Cross Surgery

Church Street

Stapleford

Nottinghamshire

NG9 8DA

United Kingdom

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pay:£15.00 - £18.00 per hour

Job application open to graduates

Job description:

WEAVERS MEDICAL

JOB DESCRIPTION

Management Assistant

Title- Management Assistant

Responsible to- Managing Partner

Location- Weavers Medical - On site working required, No hybrid or remote working available

Hours per day- 30-35 hours per week Mon - Fri

Contract Type- Permanent

Main Purpose-

To provide management support to the partnership and senior managers.

To provide quality and clinical governance administration support to the partnership and senior managers.

To monitor, manage and maintain effective processes within areas of responsibility, resolving issues as appropriate.

Key Tasks-

Quality Assurance and Clinical Governance Administrative Support

a)

To run and manage a full cycle of various clinical and administrative audits throughout the year, collating and writing up results, passing to the partnership and senior managers for discussion at relevant meetings.

b)

To report any backlogs of audit work or any significant events arising from these to the partnership and senior managers.

c)

To set up any new ad-hoc or regular audits as instructed by the partnership and senior managers team.

d)

To run and manage at least 4 cycles of quality improvement (QI) throughout the year. Collate and write up results and pass to the partnership and senior managers for discussion at relevant meetings.

Significant Events

a)

To collate all significant events and ensure they are discussed at relevant meetings.

b)

Action learning points from significant events and disseminate any system or process changes, ensuring these are embedded as business as usual.

c)

To undertake bi-annual reviews of significant events, identifying themes and /or areas of concern. To pass the report to the partnership and senior managers for discussion at the relevant meetings.

Safety Alerts

a)

To collate all safety alerts and ensure they are logged on the spreadsheet and actioned by the clinical lead.

b)

Disseminate safety alerts and any associated system or process changes, to the whole team ensuring these are embedded as business as usual.

c)

To present safety alerts at monthly meetings for GPs and Nurses.

Complaints

a)

After training, to deal with simple verbal complaints, passing details and action points to the manging partner.

b)

To log all complaints onto the practice log system.

c)

To work alongside the managing partner in a training capacity, to develop the skills required to manage more complex administrative complaints.

d)

To undertake quarterly reviews of complaints, identifying any themes and/or areas of concern. To pass the report to the practice manager for discussion at relevant meetings.

Quality and Outcomes Framework (QOF)

a)

To support the partnership and senior managers in the management and implementation of QOF.

b)

To ensure all QOF recall systems and processes, as advised by the partnership and senior managers, are rolled out to relevant staff.

c)

To work alongside the operations manager in a training capacity, to continually monitor the QOF and recall systems to ensure they are robust and are meeting practice objectives.

GP Extended Access and ARI Hub

a)

To work as the admin lead for the GPEA and ARI hubs.

b)

To monitor service provision within both hubs to ensure delivery is meeting contract requirements.

c)

To manage any IT issues, patient record access queries, significant events, or complaints for both hubs.

d)

To ensure effective communication with the practice team regarding the hubs.

Other Admin Tasks

a)

Administration cover for absences and help with extra-ordinary workloads.

b)

To help respond/troubleshoot requests for IT support and to log calls with the NEL IT service desk as required from time to time.

c)

Be generally involved in the administration of a small business.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Most instruction and communication of activity will be via the practice manager.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Work Location: In person

Pre-interview screening will consist of proof of ID, Address and educational qualifications

Person Specification

Qualifications

Essential

• Minimum Qualification at A-Level standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

WEAVERS MEDICAL

Job Description

Title: Cleaner

Location: Prospect House, Kettering

Responsible To: Practice Manger

Hours: 18.00-20.30 Mon - Fri

Main Purpose

To provide a high standard of hygiene and cleanliness throughout the Premises

Key tasks:

• Empty non-clinical, waste bins in all rooms/areas.
• Mop floors and damp wipe surfaces, including desk, worktop and couch in clinical rooms.
• Vacuum carpets in consulting rooms, corridor, main entrance and waiting areas.
• Pick up any litter and vacuum chairs in waiting area.
• Clean and mop toilets and baby change room.
• Replenish consumables if required i.e. toilet rolls, hand towels and soap.
• Mop floor, damp wipe surface and clean sink in kitchen.
• Damp wipe and hoover reception office.
• Complete cleaning audit tick sheets.
• Undertake any other duties as may be required from time to time.
• Lock and alarm building as required
• Attendance of mandatory training as required ( usually on 2-3 Wednesday afternoons with notice)

Health & Safety & Fire Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

• The post holder will adhere to the Prospect House Fire Strategy.

  Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Physical Make up

Essential

• Good overall health
• Physically fit
• No questionable sickness record

Qualifications

Essential

• Reasonable standard of numeracy & literacy
• Able to communicate in plain English

Desirable

• Awareness of Health & Safety Regulations

Experience

Essential

• Mature Outlook
• Working on own initiative
• Office environment

Desirable

• Cleaning experience

Innate abilities

Essential

• Reliable and honest
• Methodical organised, attention to detail
• Able to communicate appropriately
• Ability to learn new skills quickly
• Adaptable
• Practical

Desirable

• Ability to question correctly to identify and solve problems.

Motivation

Essential

• Able to work on own with minimum
• supervision

Adjustment/attitude

Essential

• Honest, and understands totally the need for confidentiality
• Good communicator with supervisor

Desirable

• Flexible and adaptable
• Finishes tasks within the timescales

Special circumstances

Essential

• Able to travel to/from work for the
• hours required
• Complements the team
• Adaptable

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.

MAJOR DUTIES AND RESPONSIBILITIES

Patient registrations.

Summarising medical records arriving in to the practice and releasing to companies on request.

Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.

Respond to all queries and requests for assistance from patients and other visitors.

Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.

Using a triage system to signpost patient to services and clinicians that will meet their needs.

Manage eConsults and practice email.

Receive and make calls as required. Divert calls and take messages as appropriate.

Open up the premises at the start of day and make all necessary preparation to receive patients. Ensure that the system is operational at the beginning of each day.

Scan and clinical coding of hospital letters and other correspondence.

Any other duties the management feel appropriate to the role.

ADDITIONAL REQUIREMENTS OF THE POST

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients' enquiries and requests.

Keyboard skills necessary to undertake responsibilities involving use of the practice's clinical computer system.

Needs to work effectively as a member of the Reception team, other Practice members and the wider primary healthcare team.

High degree of flexibility in hours worked required. Work additional shifts to cover staff absence and attend staff meetings outside of normal working hours.

To assist in maintaining their own and others health and safety.

To support the equality, diversity and right of patients, carers and colleagues.

Person Specification

Qualifications

Essential

• GCSE Mathematics
• GCSE English or equivalent
• Good standard of general education

Desirable

• A detailed understanding of a healthcare office environment.
• Working knowledge of medical terminology.
• An understanding of the Practice clinical system.

Skills

Essential

• Excellent communication skills (Written and Oral).
• Excellent organisational skills.
• IT skills.
• Customer service skills.
• Time Management and the ability to work to deadlines.
• Negotiation and conflict management.
• Problem solving skills.
• Interpersonal skills.

Experience

Essential

• Experience of dealing with the public face to face or on the telephone.
• Experience working with computers including internet, email, Microsoft.

Desirable

• Experience of working in General Practice.
• Experience of working in a busy reception.
• Experience of computerised medical record systems preferably EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Street Surgery

Address

Second Street

Gateshead

Tyne And Wear

NE8 2UR

United Kingdom

Employer's website

https://secondstreetsurgery.nhs.uk/ (Opens in a new tab)