Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Experience

Essential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Signpost patients appropriately to self-help resources as required, proving them with written and digital sources where necessary.
• Printing and issuing pathology forms and specimen pots as required. Advising patients if there are specific requirement they need to follow when collecting the sample. Collecting in the sample and ensuring this is placed in the pathology collection box.
• Ensuring patient phone calls are managed in a timely manner, politely, supporting patient needs.
• Ensuring Tasks within the clinical system are actioned in a timely manner.
• Raising Tasks within the clinical system where appropriate.
• Administration of patient letters via the Anima Document Management system or Document Management System in SystmOne.
• Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
• Work with PCN and other community services as required, in an appropriate and polite manner to facilitate patient.
• Updating patient records accurately and in a timely manner
• Answering patient phone calls ensuring patients queries are process in accordance the practice requirements, signposting patients as appropriate
• Ensuring all visitors are signed in and out of the building.
• Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary

Key Tasks

Projecting the practice values as the first point of contact at the practice

a. Unlocking and locking up of the premises securely.

b. Answering phone calls from patients and dealing with queries appropriately

c. Providing advice and support to patient face-to-face

d. Booking patients into the clinical system when they arrive for their appointment.

e. Ensuring clinical documentation is scanned on to the patient records in line with the practices processes

f. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

g. Support the coordination of patient care by working with colleagues or clinicians within the practice.

h. Chaperone patients as required.

i. FP10 management as per the practice policy when opening and closing the practice.

j. Identifying and escalating safeguarding concerns to the Safeguarding Lead within the practice.

Coordinate and integrate care

a. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

b. Support patients by way of raising requests for an appointment in our digital triage system Anima if they do not have the means to raise the request themselves. Monitoring the request if the patient down not have sufficient IT access and liaising with the patient accordingly.

c. Support patients by way of raising administration request (Med 3, requests for letter etc) in our digital triage system Anima if they do not have the means to raise the request themselves.

d. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

e. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

f. Work sensitively with people, their families and carers to capture key information, facilitating the patient journey with a focus on maintaining n their health and wellbeing.

g. Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

3. Professional development

a. Work with a named clinical point of contact for advice and support.

b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

c. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Miscellaneous

a. Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

b. Act as a champion for personalised care and shared decision making within the practice.

c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

d. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

e. Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

f. Work in accordance with the practices policies and procedures.

g. Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Qualifications

Essential

• Proficient in MS Office and web-based services
• GCSE Maths & English Grace C or above
• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
• lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals/agencies, when what the person needs is beyond the scope of the care navigator role e.g. when there is a mental health need requiring a qualified practitioner
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and verbal communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Experience of data collection and using tools to measure the impact of services
• Knowledge of the personalised care approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of, and commitment to, equality, diversity and inclusion
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Ability to recognise and work within limits of competence and seek advice when needed
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Meets DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Ability to provide motivational coaching to support peoples behaviour change
• Knowledge of how the NHS works, including primary care and PCNs
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social

Experience

Essential

• Experience of working in a GP practice, adult health and social care, learning support or public health / health improvement
• Experience of working within multi- professional team environments
• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Desirable

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of supporting people, their families and carers in a related role
• Experience or training in personalised care and support planning
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

99 Tyrone Road

Thorpe Bay

Southend-on-Sea

Essex

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis through telephone, email and online video consultations. You will provide timely advice, treatment decisions and onward referrals for patients requiring enhanced clinical assessment. Working within Practice Plus Group IUCs Clinical Assessment Service, you will support a 24/7 service that works alongside NHS 111 and Out of Hours services, helping patients access the most appropriate care without unnecessary repeat assessments. You will function autonomously within your scope of practice while collaborating closely with a multi-disciplinary team to deliver evidence-based care, support fellow clinicians and ensure patients receive the right care at the right time. Prescribing responsibilities form part of the role where appropriate. This is an opportunity to make a meaningful impact in urgent care while contributing to service quality, clinical excellence and the development of effective models of care delivery. This is a fully remote role with an opportunity to support every part of our service as a specialist clinician to assist with the changing demand across the UK. Please discuss contract types with your relevant recruiter.

Person Specification

Qualifications

Essential

• Please see JD attached

Desirable

• Please see JD attached

Experience

Essential

• Please see JD attached

Desirable

• Please see JD attached

Additional Criteria

Essential

• Please see JD attached

Desirable

• Please see JD attached

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Hawker House

Napier Court, 5-6 Napier Road

Reading

Berkshire

RG1 8BW

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.

Particular emphasis will be on carrying out acute home visits, supporting frail and palliative patients and our patients in nursing homes which will require a weekly ward round. There will be a requirement for the individual to lead on our Multidisciplinary team for complex cases across the health and social care system.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

Communicate with and support patients who are receiving bad news

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and with external stakeholders

Act as an advocate for patients and colleagues

Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NICE guidelines and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate

Evaluate patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events

Assess the impact of policy implementation on care delivery

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance

Leadership personal and people development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode

Support staff development in order to maximise potential

Critically evaluate and review innovations and developments that are relevant to the area of work

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services

Take a lead role in planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Team working

Understand own role and scope and identify how this may develop over time

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence

Create clear referral mechanisms to meet patient need

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Discuss, highlight and work with the team to create opportunities to improve patient care

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team

Agree plans and outcomes by which to measure success

Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Apply infection-control measures within the practice according to local and national guidelines

Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act

Learning and development

Undertake mentorship for more junior staff, assessing competence against set standards

Undertake clinical learning and development in the area of Womens Health, as part of the continued growth of Womens Health Wednesdays, working alongside Operations Managers to enhance the service.

Disseminate learning and information gained to other practice staff in order to share good practice and inform others about current and future developments (eg courses and conferences)

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Work with the Managing Partner, Operations Managers and GP Partners to develop a holistic approach to health and wellbeing, using innovative practice to link medicine, community solutions and social care to address those patients that may be lonely and isolated.

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuse care

Assist patients from marginalised groups to access quality care

Undertake any training required in order to meet the needs of the practice

Person Specification

Experience

Essential

• Experience of delivering safe and compassionate patient care in a GP practice setting
• Ability to undertake clinical assessment within scope of competence Ability to maintain accurate and timely clinical records
• Strong communication and interpersonal skills
• Ability to work both independently and as part of a multidisciplinary team
• Good organisational skills and ability to manage competing priorities
• Understanding of infection prevention and control principles
• Awareness of safeguarding responsibilities
• Competent IT skills
• Willingness to work across both Cheadle and Alvanley sites when required

Skills and Personal Qualities

Essential

• Kind, professional and patient-focused approach
• Ability to adapt your style of work around practice systems to ensure a consistent approach across our team
• Reliable and adaptable
• Willingness to learn and develop
• Able to recognise professional limits and ask for support appropriately
• Able to prioritise workload safely
• Able to work in a busy general practice environment
• Good attention to detail
• Commitment to high standards of care

Qualifications

Essential

• Qualified Advanced Nurse Practitioner
• Independent Prescriber
• Cervical cytology qualification
• Immunisation and vaccination training
• Long-term condition management training including Diabetes, asthma, COPD and cardiovascular disease training
• Contraception or womens health training
• Travel health training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheadle Medical Practice

Address

1-5 Ashfield Crescent

Cheadle

Cheshire

SK8 1BH

United Kingdom

Employer's website

https://www.cheadlemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Administrative qualifications.

Experience

Essential

• Numerate and IT Literate.
• Experience in customer service.
• Excellent communication skills (verbal and written)
• Experience in dealing with members of the public
• Organisational Skills
• Ability to work as part of an integrated multi-skilled team
• Ability to work under pressure and in a changing environment.
• Attention to detail maintaining accurate records.
• Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
• Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

• Experience of EMIS Web
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX

United Kingdom

Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the PMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Maintain accurate clinical records in conjunction with good practice, policy and guidance

h. Working collaboratively, accepting an equal share of the practice workload

i. Adhere to best practice recommended through clinical guidelines and the audit process

j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

k. Accept delegated responsibility for a specific area (or areas) or the QOF

l. Attend and contribute effectively to practice meetings as required

m. Contribute effectively to the development and maintenance of the practice including; clinical governance, training, financial management and HR

n. Ensure compliance with the appraisal process

o. Prepare and complete the revalidation process

p. Commit to self-learning and instil an ethos of continuing professional development across the practice team

q. Support the training of medical students from all clinical disciplines

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Generic Responsibilities

All staff at Hartwood Healthcare have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Hartwood Healthcare must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Hartwood Healthcare, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year and should be encouraged to take all of their leave entitlement.

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance Project lead as required with CQC, ICB and QOF

Experience

Essential

• Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit Minimum of two years as a salaried GP General understanding of the PMS contract

Desirable

• Experience of medicines management Experience of ICB initiatives

Qualifications

Essential

• Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook EMIS user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources Punctual and committed to supporting the team effort

Eligibility

Essential

• Full GMC Registration National Performers List registration Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hartwood Healthcare

Address

Hartcliffe Health Centre

Hareclive Road

Bristol

BS13 0JP

United Kingdom

Employer's website

https://www.hartwood.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Care Navigator is a key member of the practice team and acts as the first point of contact for patients, carers and visitors. The post holder will provide a professional, welcoming and efficient reception and administrative service, supporting the smooth day-to-day running of the practice and ensuring patients are appropriately directed to the correct service or clinician.

The role requires excellent communication skills, a patient-centred approach and the ability to work effectively as part of a busy multidisciplinary team.

Main Duties and Responsibilities

Patient Services

Act as the first point of contact for patients, carers and visitors, both in person and via telephone

Register new patients in accordance with practice policies and NHS requirements

Complete and process triage forms accurately to support appropriate clinical assessment

Allocate, book and manage patient appointments, ensuring patients are directed to the most appropriate service

Provide patients with accurate information regarding practice services and access routes

Administrative Duties

Process paper prescriptions in line with practice procedures and confidentiality requirements

Maintain and update patient records accurately and in a timely manner

Ensure all data is handled in accordance with GDPR and patient confidentiality standards

Support general administrative tasks as required to ensure the efficient operation of the practice

Practice Support

Open and or close the practice in line with agreed procedures

Provide cover for alternative working patterns during periods of staff absence

Support extended access services where required, including working additional hours outside of core practice times

Work collaboratively with clinical and non clinical colleagues to ensure a high standard of service delivery

General Responsibilities

Maintain a courteous, calm and professional manner at all times, particularly when dealing with distressed or unwell patients

Adhere to all practice policies, procedures and NHS guidelines

Participate in training and team meetings as required

Contribute to a positive, supportive and inclusive working environment

Working Hours

The role operates on one of two fixed working patterns:

Monday to Friday, 7:45am 1:30pm

or

Monday to Friday, 1:30pm 6:30pm

Additional hours may be requested to support extended access services outside of core practice hours, subject to service requirements.

Confidentiality

In the course of seeking treatment, patients entrust the practice with sensitive personal information. The Care Navigator must respect patient confidentiality at all times and comply with data protection legislation and practice policies.

Person Specification

Qualifications

Essential

• Good general standard of education, including literacy and numeracy skills

Desirable

• Customer service qualification or relevant training
• NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare

Experience

Essential

• Experience of working in a customer service focused role
• Experience of dealing with the public, both face to face and via telephone
• Experience of working in a busy, fast-paced environment

Desirable

• Experience working in a healthcare, NHS or GP practice setting
• Experience of appointment booking or reception based work
• Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Larksfield and Arlesey Medical Partnership

Address

Larksfield Surgery

Arlesey Road

Stotfold

Hitchin

Hertfordshire

SG54HB

United Kingdom

Employer's website

https://larksfieldandarlesey.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Monitor communication and information flow into the Finance department via post, email, telephone, or other channels and respond appropriately

Input sales and purchase invoices and credit notes into the system, ensuring correct financial coding is applied

Ensure that all relevant documentation related to payment of invoices is accurate and up to date before payment is processed, such as purchase orders and delivery notes, bank details and company addresses

Supporting supplier payments, ensuring they are processed within agreed terms. These payments can be significant in value, so the post holder must be accurate and experienced in handling high value payments, referring to the Finance Manager when necessary

Produce regular aged debtor and creditor reports

Credit control and debt management for all customers including producing customer statements and reconciliations, supporting the Finance team and working alongside the Finance Manager to resolve outstanding aged debtors

Maintain effective relationships with internal and external stakeholders and respond to first line queries regarding financial issues

Monthly reconciliation of supplier statements to the purchase ledger, working to resolve any queries or differences that may arise within the roles delegated authority

Supporting with banking reconciliations

Day to day management of petty cash

Assisting and supporting the Finance Manager in a variety of tasks and procedures -especially at month and year end

Contribute as an effective team member within the Finance Services team, supporting the achievement of finance objectives, including the evaluation of processes

Provide support to the external and internal audit processes

Liaise between HR and the external payroll provider.

Provide accurate payroll data.

General office administrative duties such as filing bank statements, invoices and other documents.

Provide support to other members of the team as required

Develop strong, professional relationships with colleagues to help create a positive working environment

Promote an efficient and positive image of the organisation for all suppliers and customers

Comply with strict financial timetables, contributing to an efficient and effective financial accounting service

Undertake any other duties as agreed with the Finance Manager, in order to meet the needs of the organisation.

Person Specification

Knowledge

Essential

• Ideally the postholder will have experience within both the finance field and or within Primary Care.

Qualifications

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality An understanding of data protection legislation GCSE English Language, Grade C or above (or equivalent) Experience using medical systems General Practice or NHS experience

Desirable

• Experience Working knowledge of Microsoft Office Applications
• Evidence of willingness to learn and develop Ability to multi-task Adaptable, innovative, forward looking Enthusiasm, with energy and drive Professional and smart appearance Willing to work flexible hours as necessary Able to travel if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Shipley Medical Centre

Alexandra Rd

Shipley

West Yorkshire

BD18 3EG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

• To accept referrals via agreed protocols within the service. This includes participation in the teams duty and triage rota to screen referrals along with a high intensity therapist and a senior clinician.
• To assess and support people with a common mental health problem in the self management of their recovery.
• To undertake patient-centred interviews which identify areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
• To make decisions on suitability of new referrals, adhering to the departments referral protocols, refer unsuitable clients on to the relevant service or back to the referral agent as necessary or step up the persons treatment to high intensity psychological therapy.
• To provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.
• To educate and involve family members and others in treatment where necessary and appropriate.
• To adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
• To attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
• To complete all requirements relating to data collection within the service.
• To keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
• To work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
• To assess and integrate issues surrounding work and employment into the overall therapy process.
• To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
• To prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
• To deal with a range of clients and clinical situations, including those involving highly emotive communication and the need to apply initiative, tact and persuasion in the face of psychological resistance

Person Specification

Qualifications

Essential

• Qualification from PWP Training Course (Post Graduate Certificate or Level 3 undergraduate course) OR equivalent ,e.g. Experienced and Qualified Graduate Mental Health Worker with relevant Primary Care experiences and competences as required.

Desirable

• Further post graduate training in relevant areas of professional psychology, health, social science, and/or research design and analysis.

Experience

Essential

• Evidence of working with people with mental health problems.
• Experience of working in IAPT/Primary Care Services and delivering low intensity interventions.
• Evidence of having worked in a service where agreed targets were in place to demonstrate effective clinical outcomes.
• Experience of using electronic patient management systems such as IAPTUS or PCMIS or similar.
• Evidence of experience and knowledge of risk assessment and management.

Desirable

• Research / audit experience.
• Evidence of working in the local community.

Knowledge and skills

Essential

• High level communication skills: written and verbal, including telephone skills
• An ability to communicate and work in settings in which the atmosphere may be highly emotive.
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• An understanding of the needs and difficulties of people with mental health problems.
• An ability to apply existing psychological knowledge to a mental health context
• An understanding of psychology applied to health care.
• An ability to evaluate and put in place the effect of training
• Computer literate.
• Ability to work under pressure.

Desirable

• Fluency in an additional (to English) locally relevant priority language
• Experience of delivering group based interventions.

PERSONAL

Essential

• An interest in working with people with mental health problems.
• Ability to work within a team and foster good working relationships with staff from all disciplines.
• Able to develop good therapeutic relationships with clients
• Ability to work independently, flexibly, reliably and consistently with work agreed and managed at regular intervals.

Other Requirements

Essential

• Ability to accept and use supervision appropriately and effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Brent Talking Therapies

Fairfield House, Fairfield Crescent

Kingsbury

NW9 0PS

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Knowledge Training & Experience

Essential

• A good standard of English & Maths - Grade C and above
• Advanced level of IT literacy with experience of using a range of IT applications.
• Ability to plan and delegate within the team and manage day to day workload

Desirable

• Understanding of the Trust's Patient Access Policy and its contents
• Trained / access to Trust systems such as Lorenzo and Ta+
• Experience of working in a supervisory or mentoring role

Communication

Essential

• Ability to communicate effectively - Including written, face to face and telephone

Desirable

• Ability to ensure that accurate and effective communication is maintained within the team
• Must be an effective team player and have a flexible approach to all areas of work

Skills & Ability

Essential

• Ability to work to deadlines
• Advanced level of IT to include Microsoft Word and Excel

Desirable

• Ability to plan and delegate within the team to manage day to day workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Florence Nightingale Hospital

London Road

Derby

DE1 2QY

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Senior Programme Manager will provide strategic and operational leadership for the delivery of complex programmes and projects across Surrey.

The post holder will lead the design, mobilisation, implementation and evaluation of large-scale transformation programmes, ensuring delivery of agreed objectives, quality standards, benefits realisation and financial performance. The role will support collaboration across multiple federations, Primary Care Networks, Practices, providers and system partners to develop sustainable models of care and improve outcomes for patients, practices and populations.

The Senior Programme Manager will operate at a senior leadership level, influencing across organisational boundaries and providing expert programme management support. The post holder will manage multiple programmes simultaneously and will be expected to work autonomously, exercising considerable judgement and decision-making authority.

This role will be instrumental in supporting the delivery of Neighbourhood working and at-scale delivery.

Key Responsibilities

Strategic Leadership

• Lead the development and delivery of strategic programmes aligned to organisational objectives.
• Support the development of business cases, options appraisals and investment proposals.
• Translate strategic objectives into deliverable work programmes and implementation plans.
• Provide expert programme management advice to Directors, Boards and senior stakeholders.
• Identify opportunities for innovation, service redesign and organisational improvement.

Programme and Project Delivery

• Lead multiple complex programmes from initiation through to implementation and evaluation.
• Establish and manage programme governance arrangements.
• Develop and maintain programme plans, milestones, risk registers and benefits realisation frameworks.
• Ensure programme delivery is achieved within agreed timescales, quality standards and financial envelopes.
• Manage interdependencies across multiple organisations and workstreams.
• Lead programme mobilisation for new contracts and services.
• Ensure lessons learned are captured and embedded into future delivery.

Stakeholder Management

• Build and maintain effective relationships with:
• GP Federations
• PCNs
• GP Practices
• ICBs
• NHS England
• Community and acute providers
• Local authorities
• Voluntary sector partners
• Patients and public representatives
• Act as a senior representative for DHC at meetings, workshops and system forums.
• Facilitate collaboration across organisational boundaries to achieve shared outcomes.
• Manage complex and sensitive stakeholder relationships.

Performance and Benefits Management

• Develop robust performance reporting frameworks.
• Monitor programme performance using agreed KPIs and outcome measures.
• Produce reports and presentations for Boards, Executive Teams and programme boards.
• Ensure benefits are identified, measured and realised.
• Escalate risks and issues proactively with recommendations for resolution.

Financial Management

• Support programme budgeting, financial planning and resource allocation.
• Monitor expenditure against agreed budgets.
• Ensure programmes deliver value for money and achieve agreed financial outcomes.
• Support the development of funding bids and business cases.
• Contribute to contract monitoring and performance review processes.

Governance and Risk

• Ensure programmes comply with organisational governance requirements.
• Maintain programme risk registers and assurance frameworks.
• Ensure compliance with Information Governance, Health and Safety, Equality and Diversity and organisational policies.
• Prepare reports and papers for Board and committee meetings.
• Support audit, assurance and regulatory requirements.

People Leadership

• Provide leadership and management to programme and project staff.
• Develop a high-performing programme management culture.
• Provide coaching and mentoring to staff and emerging leaders.
• Lead recruitment, performance management and development activities where required.
• Promote organisational values and foster collaborative working.

Communication and Relationships

The post holder will regularly communicate with:

• Federation Chief Executives
• Directors and Senior Management Teams
• PCN Clinical Directors and Managers
• ICB and Place leads
• Programme Boards
• NHS England representatives
• External partners and suppliers

The ability to communicate highly complex information clearly and influence senior stakeholders is essential.

Person Specification

Knowledge

Essential

• NHS structures, commissioning and provider arrangements.
• Primary Care Networks and General Practice.
• Programme and project management methodologies.
• Governance and risk management.
• Financial management and performance reporting.
• Change management and service redesign methodologies.

Skills

Essential

• Strategic thinking and planning.
• Exceptional stakeholder management.
• Influencing and negotiation skills.
• Programme governance expertise.
• Financial and analytical skills.
• Report writing and presentation skills.
• Leadership and people management capability.

Qualifications

Essential

• Educated to Master's level or equivalent experience.
• Evidence of continuing professional development.

Experience

Essential

• Significant programme management experience within the NHS or healthcare sector.
• Experience leading complex transformation programmes involving multiple organisations.
• Experience of developing business cases and securing stakeholder approval.
• Experience of presenting to Boards and senior committees.
• Experience managing programme budgets and resources.
• Experience of leading multidisciplinary teams and influencing without direct authority.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

Surrey

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person Specification

Qualifications/Education

Essential

• Basic Numeracy

Desirable

• NVQ in cleaning or equivalent
• Basic Health & Safety Certificate

Experience

Essential

• Previous Cleaning experience

Skills

Essential

• Good communication skills

Desirable

• Ability to transport self between DCHS sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Whitworth Hospital

330 Bakewell Road

Darley Dale, Matlock.

DE4 2JD

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Duties

Clinical Practice

Independently assess, examine, diagnose, and manage patients presenting with acute illness and acute exacerbations of chronic disease.

• Provide expert management of conditions including:
• COPD and asthma exacerbations
• Heart failure decompensation
• Diabetes complications
• Frailty and complex multimorbidity
• Acute infections in patients with chronic disease
• Chronic pain flare ups
• Hypertension and cardiovascular instability
• Request, interpret, and act upon diagnostic investigations.
• Prescribe medications independently within scope of practice.
• Develop and implement evidence based management plans.
• Identify deteriorating patients and escalate appropriately.
• Deliver same day urgent care clinics and home visit assessments where required.

Please see attached job description/person specification for full details.

Person Specification

Qualifications

Essential

• Registered healthcare professional (NMC/HCPC)
• MSc Advanced Clinical Practice (or working towards)
• Independent Prescriber qualification

Skills

Essential

• Strong clinical assessment and diagnostic skills
• Ability to work autonomously and manage clinical risk effectively
• Strong communication and multidisciplinary team-working skills
• Non-medical prescribing experience, including managing patients with complex co-morbidities
• Understanding of NHS frameworks and primary care pathways

Experience

Essential

• Significant experience in primary care, urgent care, emergency care or community services
• Demonstrable experience in managing acute and chronic conditions
• Strong clinical assessment and diagnostic skills
• Experience working in a GP practice or Primary Care Network
• Experience in frailty, respiratory, diabetes or cardiovascular care
• Experience in teaching, mentoring or leadership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Our Health Partnership

Address

Our Health Partnership

1856 Pershore Road

Kings Norton

Birmingham

B30 3AS

United Kingdom

Employer's website

https://ourhealthpartnership.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Reception Supervisor role is primarily to provide supervision to the practice reception team.

The post holder will work closely with another Reception Supervisor to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.

The successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong IT skills. You must be organised and confident, have a friendly and approachable manner and can work under pressure.

Previous primary care experience is essential.

The post holder will:

• Be an experienced supervisor/leader of staff, providing leadership to the reception and administration team.
• Have excellent service, leadership, communication and project management skills.
• Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate).
• Exhibit safe, professional decision-making and high level of care for patients within the Practice.
• Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
• Undertake rota planning of both reception and clinical staff
• Support the delivery of required policy and procedures.

In order to work at this level full enhanced DBS clearance must be met.

Key Responsibilities

The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.

Ensure all reception and administration duties are completed to the highest standard.

Support with monitoring staff attendance, sickness absence and annual leave.

To provide communications between patients, doctors and other staff.

Support with induction of all new reception and administration staff.

Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.

Work along side another Reception Supervisor in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Review and updating of practice policies and procedures.

Work with the other Reception Supervisor and other members of the practice to identify areas for improvement and assist in change management where appropriate.

Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.

Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.

To introduce new policies and procedures in line with current regulations

Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.

To be a point of contact for staff and patient queries and concerns.

• The greeting of patients, dealing with their enquiries in a courteous and polite manner.
• Be point of call for dealing with patient complaints relating to front desk or reception services.

Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties

• Making appointments and booking patients in for surgeries and clinics.
• Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
• Ensure telephone calls are answered in a timely manner.
• Undertake and help where necessary with care coordination.
• Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
• Making appointments, offering and arranging the appointments for doctors, helping to arrange clinics.
• Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
• Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
• Providing support and ensure training for current and new staff is carried out.
• Support and maintaining effective call and recall systems for patient services and reviews.
• Training of staff on practice IT systems as necessary.

To promote Equality and Diversity and Health and Safety in themselves.

TRAINING AND DEVELOPMENT

• Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
• Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
• Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Work closely with other clinical staff and managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
• Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)

GOVERNANCE

• Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate
• Support and participate in shared learning across the practice and wider organisation
• Help manage, review and identify learning from complaints, incidents and near-miss events relating to the practice, team and self.
• Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
• Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
• Comply with Practice health and safety policies by following agreed safe working procedures
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Undertaking periodic infection control training (minimum annually)
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System
• Using personal security systems within the workplace according to Practice guidelines
• Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to A-Level or NVQ Level 3

Experience

Essential

• Experience of working in a GP practice

Skills and experience

Essential

• Experience in supervising/managing staff
• Excellent communication skills
• Strong IT skills
• Problem solving & analytical skills
• Ability to maintain confidentiality
• Full clean drivers licence with own transport

Desirable

• Experience of working in a healthcare setting/GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brewood Medical Practice

Address

Kiddemore Green Road

Brewood

Stafford

ST19 9BQ

United Kingdom

Employer's website

https://www.brewoodsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

On Call

The job plan includes a 1:8 non-resident senior on call responsibility (weekday and weekend) which attracts an 5% availability supplement. This provides primarily telephone support to specialty grade doctors for the Hospice in-patient unit, and the Community and Hospital Services via the 24-Hour Advice Line. Should the post holder be required to attend any site they will be compensated with time off in lieu.

The locality is seeking to increase the number of consultants for community and hospital services, and this may result in a reduction in on call frequency. This will be subject to a consultation

It is a requirement of the post that holders comply with Trust policies and procedures, have (and maintain) GMC registration / licensing and participate in a formal CPD programme (The Trust supports the requirements for Continuing Medical Education as laid down by the Royal College of Physicians and is committed to providing time and financial support for these activities). The post-holders must also participate in regular medical audit and in annual appraisal and job planning with the Clinical Director or one of the other qualified appraisers within the Trust. The Hospice will contribute to appraisal through feedback from the Chief Executive and Medical Director.

The Trust supports doctors going through the revalidation process and access to the RCP online CPD scheme.

The Trust has a policy to support access to mentorship

Please find attached Job Description and Person Specification for main responsibilities and role requirements.

Person Specification

Qualifications

Essential

• Full GMC registration and on Specialist Register or within six months of receipt of Certificate of Completion of Training (CCT) at time of interview
• Applicants that are UK trained, must ALSO be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to provide evidence of equivalence to the UK CCT on successful application
• MBBS or equivalent medical qualification
• MRCP or equivalent medical qualification

Desirable

• MD/PHD or equivalent medical qualification

Knowledge and Experience

Essential

• Experience of the practice of specialist palliative care at a senior level and leadership of the multidisciplinary team
• Knowledge of clinical governance
• Able to lead Clinical Audit
• Proven leadership skills, including experience in managing change and motivating teams

Desirable

• Understanding of NHS structure and function
• Understanding of the regulations that relate to and the requirements of CQC
• Research experience
• Experience of NHS finance and commissioning
• Experience of clinical networks acting as a representative of an organisation
• Engagement with management training/management course or qualification
• Experience of teaching/educational supervision

Skills

Essential

• Advanced Communication Skills
• Ability to drive service improvement
• Strategic thinker
• Excellent IT skills and knowledge of electronic patient record systems.
• Commitment to continuous personal development
• Ability to plan and prioritise own workload
• Ability to plan and prioritise own workload
• Commitment to Partnership working

Other

Essential

• Current Driving licence/use of car for work purposes
• Full indemnity cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)