Job description

Job responsibilities

Establish and maintain good working relationships with staff within Access, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead.

Establish and maintain good working relationships with Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead

Person Specification

Qualifications/Training

Essential

• Relevant NVQ Level 3 or demonstrable level of equivalent experience

Experience

Essential

• Good computer keyboard skills and knowledge of computer programmes such as Micosoft Office
• Understanding of and commitment to confidentiality and data security requirements
• Experience in an office environment

Skills and Competencies

Essential

• Competent in use of Microsoft office functions, email and internet
• Customer care skills including a pleasant and professional telephone manner and excellent oral and written communication
• Good forward planning and ability to manage and prioritise own workload effectively
• Ability to handle a high volume of work and problem solve
• Able to work flexibly and work as part of a team

Knowledge

Essential

• Good knowledge of computer programmes and inputting of data
• Good knowledge of booking systems and processes

Flexibility

Essential

• Able to work flexibly and provide reception cover as required across a seven-day service, including weekends.

Values

Essential

• Demonstrates commitment to the Trust's published values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital NHSFT

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see supporting documents for the full job description and detailed role information attached.

Person Specification

Competencies, Qualities and Attributes

Essential

• Strong ability to communicate clearly and effectively on a range of complex resourcing issues
• Ability to work with senior managers and staff in a busy and changing environment to agree appropriate, effective and pragmatic solutions to service needs
• Ability to identify problems and develop appropriate and pragmatic solutions to meet them
• Good negotiating and influencing skills
• Comprehensive IT skills including outlook, word and excel
• Works well with others, is positive and helpful, listens and involves , respects and learns from the contribution of others

Qualifications

Essential

• Good standard of general education up to A Level / Level 3
• Minimum of 1 year's experience of administering rotas / shifts for staff groups
• Proven experience of working with clinical systems e.g SystmOne
• Experience of working in a fast paced and changing environment
• To prioritise own workload effectively and multi-task
• Excellent attention to detail
• Ability to work to a high standard of accuracy
• Excellent communication skills written and verbal
• Rota design and implementation knowledge
• Responds pro-actively and positively to a role that is demanding, varied and time-sensitive
• An understanding of differing clinical remits within a Primary Care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide leadership to staff and lead delivery of the EBPC strategy

Develop and oversee projects, ensuring they are resourced and within budget

Act as Deputy Accountable Emergency Officer (AEO) and participate in the operational on-call rota

Seek and support business development and tendering activities

Ensure performance, compliance, and productivity reporting to the executive team

Lead contract reviews with commissioners and suppliers; take corrective action as needed

Maintain close operational and clinical team relationships

Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners)

Identify and act on opportunities for cost savings and service improvement

Flex operational models to maintain safety and budget compliance

Support SOP and policy development across services

Other Requirements:

Ability to work in a fasted paced environment with priorities changing frequently.

Value diversity in the workplace.

Positively represent the Operations team and EBPC at all times.

High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times.

You are required to adopt a flexible approach.

You are required to deal with any real or potential safety hazards.

You are required to maintain a mutually supportive working relationship with all EBPC staff.

EBPC maintains a no smoking policy on premises and grounds.

Main Conditions of Service

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

General Data Protection Regulation (GDPR)

All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Person Specification

Experience

Essential

• Experience of mobilising new services
• Proven computer skills including word processing e-mail
• Working knowledge of Microsoft Office - Word, Excel, Access, Publisher
• Able to work on own initiative and part of a team
• Experience of business case preparation, presentation, and implementation.
• Urgent/Primary care experience at a senior level

Desirable

• Experience of working with in/with digital, IT or BI
• Experience influencing or working alongside NHS Digital, NHS England, or equivalent national bodies
• Experience working with Integrated Care Systems (ICS) or in a system leadership role

Personal Skills

Essential

• Good communicator listener, clear, concise, coherent, patient
• Good presentation and accuracy of work
• Ability to work to deadlines
• Time Management skills in order to prioritise and meet conflicting deadlines
• Ability to coach others and lead large teams
• Calm, especially under pressure
• Problem solver, able to develop solutions and implement

Qualifications

Essential

• Degree level management qualification (or studying for) or equivalent experience
• NVQ or similar qualification in Management or Business
• Willingness to undertake training and learning programmes and apply these within the workplace.
• ITIL Foundation/Practitioner or similar qualification
• PRINCE2 Foundation/Practitioner or similar qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide independent highly skilled physiotherapeutic assessment, treatment and efficient and effective management of an MSK caseload under supervision (Band 7 Clinical Specialist or Medical Officer (MO)).
• To manage patients referred by Consultants, General Practitioners and other Healthcare Professionals with diverse presentations and complex and acute/chronic physical conditions and sports injuries.
• To work closely with other members of the Multi-disciplinary Team (MDT) to ensure the highest standards of care.
• To use clinical reasoning skills to provide an accurate clinical diagnosis.
• To formulate, develop and deliver a specialised individualised treatment programme based upon evidence-based practice, manual assessment and appropriate clinical reasoning
• To communicate effectively with patients to ensure informed consent for assessment and treatment, good understanding of their conditions and maximise their rehabilitation potential accepting that patients may have barriers to communication e.g. English as their second language.
• To communicate effectively with all other rehabilitation and unit personnel and with external medical personnel from other agencies/units.
• To advise the Medical Officer and/or other rehab clinicians with regard to specialist physiotherapy recommendations.
• To provide clinical reports to supply clinical prognoses and comprehensive discharge planning for other medical professionals and, where appropriate the military Chain of Command (CoC).
• To support any relevant audit and research activity.
• To be responsible for the safe and competent use of all equipment, patient appliances and aids, attaining competence prior to use and including the identification and reporting of work service requirements and repair needs within the department.
• To ensure the care, maintenance and proper use of materials, equipment and stationary and the accurate administration of any allocated inventories.
• To maintain high standards of recording, filing and storage of patient and statistical information are achieved and maintained in accordance with local policy and professional standards.

Person Specification

Qualifications

Essential

• Must be HCPC Registered.
• Must be a member of the Chartered Society of Physiotherapists (MCSP).
• Must have a Degree/Diploma in Physiotherapy.
• Must have experience working at post-graduate diploma level in the assessment and treatment of muscular-skeletal disorders, sports injuries, orthopaedic conditions, mobilisation and manipulation.
• Must have a minimum of two years post graduate clinical experience in MSK disorders. This shall be evidenced within the CV.
• Must have previously held a position as a Specialist Physiotherapist Band 6 or equivalent.
• Must have evidence of Continuing Professional Development (CPD).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Tidworth

Wiltshire

SP9 7EA

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location: Sutherland Lodge

Salary:Up to £112,500 FTE depending on experience

Hours:6 hours per week; Fridays 12:00-18:00

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list, GP accreditation - MRCGP examination or equivalent experience, sound knowledge of QOF, LCS, DES, CQUINs, and experience with clinical systems such as SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Chelmsford

CM2 7PY

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:Silver End Surgery

Salary:Up to £112,500 FTE depending on experience

Hours: 4 sessions per week (Monday and Tuesday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list, GP accreditation (MRCGP or equivalent), experience with QOF, LCS, DES, CQUINs, and ideally knowledge of clinical systems like SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Witham

CM8 3RQ

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Planning, Communication

• Ensure that all patients are registered accurately on the Trusts computerised system to agreed timescales.
• Check patient demographic and GP details are correct on the system and amend as necessary.
• Acting on instruction from the consultant, liaise with the patient to ensure a suitable appointment date and time.
• Schedule patients treatment and out-patient appointments using the current Trusts IT systems.
• Confirm appointment date and time on WPAS and send appointment letter if relevant.
• Liaise with consultants and medical secretaries to arrange and manage booking rules.
• Action any cancellations immediately and re-appoint where necessary as instructed by consultant.
• Provide effective communication of any relevant information to those responsible for preparing out-patient and treatment clinics.
• To help maintain excellent communication links with all departments
• Work as part of a team to improve the performance of the department.
• Participate in the training and support of new staff.
• Track all records handled as appropriate.
• Provide cover for colleagues as requested.
• Attend mandatory training.
• Use the Trusts IT systems as required to undertake a range of duties.
• Be able to adapt to change in ways of working as necessary.
• To ensure that the booked outpatient appointment is made as per clinical instruction.
• Ensuring attention to detail when booking appointments, checking patient are booked into the correct slots and the correct information is sent regarding where, when and how to attend (ie face to face or virtually).
• The post holder would be expected to use the Trusts Patient Administration System (WPAS) and electronic patient record (Welsh Clinical Portal WCP).
• The post holder will be required to contribute to the patient medical record by clearly documenting any patient contact, such as telephone conversations.
• To be responsible for the use of WPAS to create referrals, book and process outpatient appointments, to support the patient pathway to be tracked and managed efficiently.
• To be responsible for accurately booking phlebotomy appointments as required.
• Develop and maintain effective communication skills to ensure a high quality service is provided when liaising with patients, GPs and all other internal and external contacts to ensure patients appointments are made appropriately.
• To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.
• To give advice or assist or pass on information to Patients, relatives, internal/external colleagues based on department protocol and procedures.
• Receive and take relevant action on telephone calls and emails enquiries, liaising with internal and external sources to resolve any problems, queries or delays where appropriate.
• Ensure that when handling patient information or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trusts Confidentiality Policy and Information Governance guidelines.
• To be able to concentrate in a noisy and distracting environment for prolonged periods
• Develop and maintain skills to deal with conflict remaining calm and professional at all times.
• The post holder works within well-defined boundaries, using initiative to make planning decisions as required. They will have access to manager / Team Leader at all times.
• To be responsible for assisting in the training of new staff. To be a supportive team member, and offer on-going support and advice.
• Assist in the review of office protocols and working practices when and where necessary within Outpatient Appointment Booking Team to co-ordinate any changes and implement effectively.
• Any other duties as delegated by the Health Records Manager as appropriate to the grading of the post.
• Ensure own mandatory training is undertaken for non-clinical staff (such as safe moving and handling, fire prevention etc) and attend other relevant training programmes to keep up to date.
• Take part in the Personal Development Review process, identifying own training needs for continued personal development.
• Communication/working relationship with patients, consultants, medical and clinical staff, general practitioners, administrative colleagues, outpatient nursing staff, all staff throughout Health Records Department. other hospitals and members of the public.
• Manage own email inbox daily, actioning and/or escalating tasks as required within the day.
• Managing Team ActionPoint (request service), actioning and/or escalating as required within the day.
• Managing own phone lines, answering queries and returning answerphone messages daily. Ensuring own phone lines is covered during core hours of 8am to 5pm and breaks by liaising with colleagues.
• Advanced keyboard skills for accurate input of appointment dates, consultation methods, appointment letters etc
• Take part in surveys and audits as and when required.
• May be required to book urgent patient appointments using WPAS.

Improvement and Monitoring

• Comply with procedures relating to incident reporting and ensure that information is recorded accurately. Reporting all incidents via Datix to ensure they can be accurately tracked
• Contribute to the development of procedures where appropriate.
• Propose changes in own work areas in conjunction with the Team Leader/Health Records Manager.
• Follow Standard Operating Procedures, Policies and Processes for own role and Department.
• Responsible for reporting defective equipment to the Team Leader.
• Observe personal duty of care when using equipment.
• Ensure monies are handed to consultants and donations logged as received and passed to finance.
• Responsible for only undertaking duties within remit of role.
• Escalate any discrepancy in resource to the Team Leader immediately.

Training

• Provide support and guidance and demonstrate day-to-day duties to new staff.
• Responsible for ensuring compliance with own Mandatory and Statutory training.
• Responsible to ensure cover notes in place and updated for own role in the event cover is required for sickness or annual leave to ensure service provision maintained.

Digital and Information

• Accurately record all patient details and activity on clinical systems Welsh Clinical Portal (WCP) and Welsh Patient Administration System (WPAS).
• Responsible for accurately tracking all physical Medical Notes using WPAS.
• Responsible to adhere to the standards associated with the legislation, regulations and Trust Policies and Procedures
• Compliance and adherence to all Trust and Departmental Policies and Procedures.
• Manage workload unsupervised and prioritise work on a day to day basis escalating any complex issues as appropriate (eg Medical Secretary, Team Leader, Clinical/Medical colleagues).
• Support and guide junior staff in their tasks to ensure comprehensive and accurate cover across the team in relation to own role.
• Responsible for carrying out any other duties that may reasonably required within the remit of your role to ensure service provision maintained.

Person Specification

Qualifications and Knowledge

Essential

• NVQ Level 3 level standard of qualification or equivalent level of knowledge and experience
• Advanced keyboard skills

Desirable

• Good knowledge of outpatient pathways and activity classification
• Knowledge of WPAS Welsh Patient Administration System
• Knowledge of WCP Welsh Clinical Portal
• Knowledge of the NHS Wales Data Dictionary

Experience

Essential

• Excellent knowledge of the patient pathway acquired through experience
• Experience of NHS Wales Patient Administration Systems
• Knowledge of Data Protection/Confidentiality
• Excellent knowledge of the full range of data quality, activity management, standards and procedures
• Previous outpatient appointment management experience
• Experience of working in a hospital environment or NHS organisation
• Proven interpersonal and communication skills
• Excellent telephone manner
• Customer care skills

Skills and Attributes

Essential

• Ability to effectively prioritise tasks
• Good organisational skills
• Ability to prioritise workloads
• Excellent communication skills-both verbal and written
• Able to deal with complex queries
• Ability to work independantly

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Other

Essential

• Reliable
• Team Player
• Ability to use initiative
• Flexible approach to meet the needs of service
• Willing to assist others when own workload allows
• Enthusiastic
• Motivated
• Positive Attitude
• Satisfactory Standard DBS clearance including

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Velindre University NHS Trust

Address

Velindre Cancer Centre

Velindre Road

Cardiff

CF14 2TL

United Kingdom

Employer's website

https://velindre.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

CORE RESPONSIBILITIES

1. Takes professional responsibility as a first-contact physiotherapist, with high-level decision-making and clinical-reasoning skills to assess, diagnose and triage of patients

2. Manages a complex caseload (including patients with long-term conditions, comorbidities and multi-factorial needs),

3. Leads, manages and contributes to service delivery,

4. Accountable for decisions and actions via HCPC registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice

5. Streamlines pathway of care by providing a responsive service so that patients receive timely access to care.

6. Ensures care is proactive, preventive in focus and population based, with an emphasis on early intervention

7. Provides care which is tailored to the individual needs. This would include, appraising the impact of individuals' clinical status on their general health, well-being, employment status (including in relation to function, physical activity, mobility and independence

8. Supports patients to set their own goals and be confident in their approach to self-management

9. Communicates effectively and appropriately with patients and carers complex and sensitive information regarding diagnosis, pathology and prognosis.

10.Uses a range of clinical skills which may include a. non-medical independent prescribing b. joint / soft tissue injections c. joint aspirations

11.Provides learning opportunities for the whole multi professional team within primary care.

12.Works with MDT to develop more effective and streamlined clinical pathways and services

13.Exercises professional judgement, making, justifying and taking responsibility for decisions in unpredictable situations, including in the context of incomplete/contradictory information

14.Manages interactions in complex situations, including with individuals with particular psychosocial and mental health needs and with colleagues across the primary care team, sectors and settings

Person Specification

Experience

Essential

• Experience of working as a FCP
• Experience of working in NHS Primary Care
• Experience of working in a GP Practice

Qualifications

Essential

• Completion of an undergraduate degree in Physiotherapy, and registration with the Health and Care Professions Council
• Completed FCP Roadmap
• Able to demonstrate in practice portfolio experience in core physiotherapy and MSK physiotherapy
• Member of the Chartered Society of Physiotherapy (CSP)

Desirable

• May hold or be working towards a prescribing qualification
• May hold or be working towards a postgraduate physiotherapy qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford Physiotherapy Clinic Ltd

Address

Leylands Medical Centre

Leylands Lane

Bradford

West Yorkshire

BD9 5PZ

United Kingdom

Employer's website

https://www.bradfordphysio.com/ (Opens in a new tab)

Job description

Job responsibilities

HOURS PER WEEK 37 hours per week, flexibility is requested to help cover sickness and annual leave

WORK PATTERN- Monday 9 . 5 Tuesday 9 . 5 Wednesday 8.30 5 Thursday 9.30 4.30 & Friday 9.30 . 5.30

RATE OF PAY dependant on experience

REPORTS TO Nurse Manager/Practice Manager

To assist medical personnel in the care of Practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform must be worn at all times, which will be supplied by the Practice.

To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team

Duties and Responsibilities

• New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
• NHS Health Checks
• BP monitoring
• Urinalysis
• Phlebotomy
• Assisting with Flu and Pneumococcal vaccination programme
• Provide lifestyle advice to patients making any necessary referrals within the Practice
• Weight monitoring
• Performing spirometry
• Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment
• Restocking of clinical areas and consulting rooms
• Administration and professional responsibilities
• Participate in the administrative and professional responsibilities of the Practice team
• Ensure the clinical computer system is kept up to date with accurate details recorded
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports
• Attend and participate in Practice meetings as required
• Assist in formulation of Practice philosophy, strategy and policy
• Restocking and maintenance of clinical areas and consulting rooms
• To create and send recall letters for clinics
• To assist in seasonal and special projects as requested e.g. flu campaign
• Ordering and display of Health Promotion materials

Management of medical records

Ensure that phlebotomy requests are accurate in advance of each consulting session

Ensure all patient details are recorded in the correct format and in the correct patient record

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded

Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients

Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist

Any other delegated duties considered appropriate to the post

• Driving will be required in this post to enable the HCA to carry out home visits as requested by the practice at either site.
• The employee must hold a full, clean driving licence

SPECIAL REQUIREMENTS FOR THE POST

• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations
• An understanding and acceptance of ones capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours
• Excellent communication skills

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and

will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Phlebotomy Certificate
• GCSE or equivalent Grade C or above including Maths English and a Science subject
• The Care Certificate or to complete within 6 months of joining

Desirable

• Preferably educated to NVQ level 3
• Foundation Degree Spirometry Certificate
• Influenza Pneumonia and B12 Certificate

Experience

Essential

• Experience in a clinical environment ideally within primary care
• Basic health care assessment experience e.g. Blood tests Blood Pressure and ECG
• Good standard of general education
• Healthcare qualification
• Experience of working as a HCA in general practice
• Excellent communication skills (written and oral)
• IT skills
• Time management and the ability to work towards deadlines
• Interpersonal skills

Desirable

• Familiar with primary care setting
• Familiar with SystmOne
• Full clean driving licence
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sloan Medical Centre

Address

Sloan Medical Centre

2 Little London Road

Sheffield

S8 0YH

United Kingdom

Employer's website

https://www.sloanmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

Develop thorough understanding of the OOH service and work in accordance with written procedures.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.

Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.

Action calls received from Healthcare Professionals.

Support the clinical team with onward referrals where appropriate.

Develop knowledge of local services and providers and understand how to access these services.

Co-ordinate patients who need to be seen F2F and where appropriate home visits.

Report any incidents that might compromise health and safety for self, other staff or customers/patients.

Awareness of own impact in the process of care.

Any other duties and directed by the Senior Care Navigator.

Business responsibilities:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace

• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

• To build and maintain relationships with relevant personnel.

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

• Work effectively with individuals in other agencies to meet patients needs.
• Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.

The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Person Specification

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• Ability to accurately follow workplace policies and procedures
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills with the ability to listen and empathise
• Excellent telephony skills
• Understand and observe strict confidentiality
• Excellent organisation, prioritisation and time management skills
• Excellent written and verbal communication skills
• Ability to work as a team and under own initiative

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

Essential

• Competent in using Microsoft Office
• Excellent written and verbal communication
• Able to work well under pressure
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to professional / personal development

Travel

Essential

• Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Patient navigation/Signposting to various services and PCN Hub
• Scanning documents

Reception

• Receiving patients
• Consulting with members of practice clinical teams
• Navigation of patients to correct services and triage appointments
• Flexible to cover for annual leave/sickness when required

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area).

Telephone

• Have working knowledge of our new cloud telephony telephone system (training given).

Other Tasks

• Maintain a Clear desk policy and adhere to practice policies
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Customer service experience and the ability to work in a high pressure environment

Desirable

• Experience of Emis Web
• Experience of patient triage and navigation to services
• Experience of working in a GP practice

Qualifications Essential

• Good level of education
• Reception/customer facing skills/experience
• Experience of working in a busy environment
• Ability to multi task and prioritise own workload
• Experience of working within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Smart, polite and confident.
• Excellent planning and organising skills.
• Able to perform under pressure.
• Work on own initiative & Self motivated.
• Team player.
• Flexible.
• Fully understands the importance of Confidentiality and Information Governance.
• Experience of working with the general public.
• Experience of reception work.
• Strong interpersonal and communication skills (both written and verbal).
• Proficient IT skills, particularly in data entry.
• Clear and polite telephone etiquette.
• Effective time management and ability to meet deadlines.
• Strong problem-solving abilities.

Desirable

• Experience of working in Primary Care/General Practice.
• Knowledge of Accurx messaging system.
• Knowledge of Triage system.
• Knowledge of the EMIS Patient and Clinical System.
• Knowledge of Docman system.
• Knowledge of Microsoft office (email/word/excel).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whiteacres Medical Practice

Address

Maple Road

Malvern

Worcestershire

WR14 1GQ

United Kingdom

Employer's website

https://www.whiteacresmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES/RESPONSIBILITIES

5.1 Responsibility for People Management

To be responsible in the absence of the Clinical Nurse Specialist / Caseload Holder to manage own workload and delegate nursing care to appropriately skilled staff and ensure that these are supported.

To assume responsibility as delegated by a senior member of staff.

To act as a role model for all staff and students demonstrating specialist clinical skills and high standards of practice and professional conduct.

To share knowledge and information to promote a cohesive team.

To take responsibility for your own personal and professional development, maintain competence, knowledge and skills commensurate with the role.

To assess, teach, support, and supervise colleagues including Pre-registration students and medical students.

To participate in team activities to develop and consolidate a cohesive and supportive team ensuring openness within the team.

To facilitate and participate in the development of team members, monitoring of sickness, line management, appraisals, mandatory training, competencies, clinical supervision and staff performance as directed by the Service Lead.

To participate in the recruitment and selection of new staff.

To participate in coordinator/duty rota as required.

5.2 Responsibility for financial and/or physical resources

To exercise a duty of care in relation to the use of the organisations equipment and resources in a cost-effective manner.

To use Livewell Southwest resources responsibly.

To work in collaboration with the budget holder, you may be required to be an authorised signatory for ordering stores, equipment, and stationery.

To ensure that all loans of equipment are monitored and maintained in good working order as per operational policy.

To monitor stock levels and ensure the supply levels are sufficient to meet the demands of the service.

To have a working knowledge of statutory and non-statutory funding and the legislation/guidance that underpins these funding streams, ensuring service users meet the eligibility criteria when advocating for/ utilising services on the service users behalf (e.g. Care Act eligibility, Housing legislation etc)

5.3 Responsibility for administration

To maintain accurate records, which are confidential, contemporaneous, legible, and all care given to be documented. These records may be paper or IT based system and must be maintained as specified in the LWSW Policies, the relevant professional body guidelines and Government directives.

To oversee the standard of patients records by audit or peer review and have a regular open discussion with team members.

To complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation.

To support in the triage process accepting appropriate referrals directly from other disciplines, patients, carers and members of the public and/or refer to other agencies where appropriate.

To be responsible for organising own time management on a daily basis in line with caseload demands balancing patient needs with the administrative aspect of the role.

To be involved in all aspects of clinical governance including audits and research.

To preserve confidentiality and be aware of GDPR, Access to Health Records and consent to treatment.

5.4 Responsibility for people who use our services

Be responsible for contributing to the holistic assessment, planning delivery and evaluation of care to patients within their own homes. Implement, monitor and maintain high standards of care delivery at all times.

To act as a patient advocate as required ensuring individual needs, preferences and choices are delivered by the service.

Support CHC assessment and case management as part of the MDT for people at home where the community nurse is identified as the most appropriate community team member.

To be involved in all steps of a patient's journey from referral to discharge.

To undertake health promotion as requested to all age groups and contribute to planned health promotion activities e.g. NSFs, smoking cessation and long-term conditions. To act as a resource in providing advice and support for patients, relatives, carers, and other agencies.

To have a flexible approach to the working day in order to meet the needs of the patient/service.

To support the monitoring of patient satisfaction and promote appropriate service developments.

To signpost to appropriate services, statutory and voluntary bodies.

To have good communication skills which enable you to effectively communicate with patients, their relatives and carers about sensitive and accurate information about their condition.

To support the prevention of hospital admissions.

To undertake comprehensive risk assessments of all situations associated with the care of patients in order to ensure nurses and the carers safety. This might include the assessment and provision of equipment ensuring it is used safely.

To provide holistic evidence based / best practice care to patients in accordance with National and LWSW approved policies/procedures and individual care plans.

5.5 Responsibility for implementation of policy and/or service developments

To be aware of and abide by Livewell Southwest approved policies, patient group directives, standards and quality assurance initiatives.

To support development and review of policies, protocols, clinical guidelines, documentation systems and education materials to direct own and others practice in line with best practice, professional forums, ensuring the clinical practice reflects national and local drivers.

To Preserve confidentiality and be aware of the GDPR, Data Protection Act, Access to Health Records and Consent for Treatment.

To report and record all incidents and near misses relating to health, safety, security, fire, physical violence, aggression, and verbal abuse.

To monitor and maintain the health, safety and security of self, others in the team and patients.

To integrate theory into practice by bringing new knowledge a from training into the practice environment.

Evaluate the impact of these training programmes, for patients and carers, to ensure that they provide the necessary knowledge and skills to gain independence, safely manage changing circumstances and plan for unavoidable progression of conditions.

To act as a change agent, Organisation wide, initiating, facilitating, and supporting change initiatives, across professional boundaries.

Monitor the emergence of new evidence and implement and evaluate research-based recommendations that are expected to improve care.

Identify and undertake areas for research and evaluations within own specialty, facilitating the involvement of appropriate staff.

5.6 Other Responsibilities

To work within the scope of the NMC professional code of practice.

Ability to use a computer, being responsible for timely recording of patient activities for IT, data collection, dealing with e-mail queries, stock and equipment ordering.

To have an up-to-date personal development plan and professional portfolio.

To participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF) where the job description will be reviewed and objectives set. In line with the annual development plan the postholder will be expected to undertake any training or development required to fulfill their role.

To monitor own performance against agreed objectives through personal development plans, NMC regulations and maintain professional expertise by arranging and attending meetings, study days and in service training to support their own role and that of others.

To complete specific clinical competencies relevant to role and ensure these are updated.

Problem-solve and liaise as soon as possible with the Clinical Nurse / Caseload Holder issues that may arise.

Continually re-prioritising workload due to the unpredictability and demands for urgent visits.

6. COMMUNICATIONS AND RELATIONSHIPS

Links across & liaises with; primary care, secondary care, mental health, voluntary & statutory organisations, SWAST, 111, Users & Carers, Members of the public, Integrated Localities, Specialist Services and Urgent and Intermediate Care (and all stakeholders as required).

To provide and receive complex, sensitive, and confidential information and overcome potential barriers to communication, such as language, disability as well as dealing with concordance and barriers from patients to the prescribed treatment.

To maintain and foster good relationships with professionals and non-professional colleagues concerned with the provision or development of healthcare services.

Have good communication skills to effectively communicate with patients, their relatives and carers about sensitive and accurate information about their condition.

Demonstrate highly developed communication skills required to take a lead role in case discussions/case conferences concerning service users in their caseload.

To be aware of pressures facing your work colleagues and offer support and ensure they are aware of LWSW support services available to them.

To act as a clinical advisor on health promotions within their areas of expertise and act as a Link Nurse.

7. PHYSICAL DEMANDS OF THE JOB

Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Required to transport bags and equipment on each visit.

Daily there is likelihood to exert moderate physical effort for several long periods during a shift e.g. wound dressings and diagnostics in patients homes, which require nurses to kneel, bending, sit on knees, bending or lifting of limbs or buckets of water (up to 40 60 minutes per limb); this involves manual handling and equipment.

Please see supporting information for full Job Description and Person Specification.

Person Specification

Qualifications

Essential

• 1st Level Nurse Registration (degree or diploma) NMC Registration
• Willingness to undertake further education around management of longterm conditions.
• Evidence of continuing professional development

Desirable

• Previous community nursing experience.

Experience

Essential

• Experience of a variety of healthcare settings
• Knowledge of recent developments within health and social care
• Keeps up to date with evidence - based practice and research related to nursing and health care in the community
• Ability to operate community equipment
• Ability to identify and pass on urgent client information to the senior staff

Desirable

• Experience of working in field as described in job purpose.

Additional requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• The role may require a variety of shift patterns and ability to work flexibly.
• Creates and fosters a culture of openness, honesty, integrity and inclusiveness.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Occupational Health clearance to enable clinical skills to be performed, i.e., removal of sutures, venepuncture & IV therapy

Skills

Essential

• Ability to use initiative and work autonomously.
• Ability to decision make and problem solve.
• Good time management and delegation skills.
• Ability to assess patients and make appropriate referrals and recommendations using evidence-based practice.
• Strong analytical and judgement skills, with the ability to interpret complex situations and make appropriate decisions.
• Excellent interpersonal skills and ability to build and maintain relationships with other health and social care professionals, patients, carers and the public.
• Ability to meet deadlines and work under pressure.
• Ability to adapt to the demands of a constantly changing environment
• Ability to undertake nursing skills and to prioritise visits in accordance with patient need.
• Ability to organise own workload without direct supervision.
• Ability to input data manually and electronically according to organisational policies.
• Work within agreed Policies and procedures.
• Effective communication and interactive skills including oral, written and IT
• Ability to act as a champion for patients/carers and their interests, ensuring the patients voice has an impact on service developments.

Desirable

• Advanced knowledge and competence in Tissue Viability
• Advanced knowledge and competence Bladder & Bowel
• Advanced knowledge and competence End Of Life
• Advanced knowledge and competence Diagnostic skills
• Advanced knowledge and competence Experience of managing a caseload.

Knowledge

Essential

• Team worker and ability to work alone
• Ability to listen to and communicate with patients and carers in a compassionate and
• caring manner
• Presentation skills or teaching to individuals e.g., patients and to small groups for example students
• Up to date knowledge of current practice within the area specified in job purpose.
• Understanding of Clinical Supervision and continued professional development.

Desirable

• Relevant post
• registration courses/knowledge base relevant to post.
• Evidence of up to date mandatory training and completion of competency frameworks.
• Understanding of
• Community Nursing service and local issue

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities

There may be queries with some requests, some may be acute. Training will be given to establish who to direct the query to.

Add medication from discharge letters and clinical letters to patients electronic record. Refer to the Practice Pharmacist when appropriate

To provide first point of contact for patients requesting repeat medication

Liaise with Community Pharmacists regarding vulnerable patients

The list is not exhaustive.

Working Relationships

To work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary

Equality & Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legalisation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning, performance and demonstrating skills and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site

Quality

The post holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

All employees are subject to the requirements of the health & safety at work act. The post holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves.

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

General terms and conditions

All employees are employed on an initial assessment basis

All employees must comply with the practices opportunities policy, and must not discriminate on the grounds of race, colour, ethnic or national grounds, sex, marital status, disability or any other grounds that cannot be shown to be justifiable

This job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post holder. The post holder may be required to carry out other duties appropriate to the grade of the post

Person Specification

Qualifications

Essential

• BTEC National Diploma in pharmaceutical science.
• NVQ/SVQ level 3 in pharmacy services.

Desirable

• National Certificate in pharmaceutical science.
• CPPE Primary care pharmacy education pathway

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kiltearn Medical Centre

Address

Church View Primary Care Centre

Off Beam Street

Nantwich

Cheshire

CW5 5NX

United Kingdom

Employer's website

https://www.kiltearnmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The BEC Treatment Centre is based at the Shelley Manor Private Suite, and we are working to provide on the day clinical capacity to support our four member practices by offering GP and ANP on the day appointments for practices to book into. We are also offering HCA, smear clinics, MSK, and Respiratory Nurse appointments, with plans for additional services to be developed over time.

As the service is continually evolving, we are looking to recruit a Salaried GP to work within our Treatment Centre Service, for up to 3 sessions per week.

Main duties of the job

Provide up to 3 clinical sessions Thursday 16.00-20.00, Saturday 09.00-13.00/13.00-17.00 from the Treatment Centre seeing patients from all 4 practices.

Working with the Lead GP for Treatment Centre.

Provide clinical advice and guidance to the multi-disciplinary Treatment Centre team.

Maintain the highest clinical standards at all times and practices in accordance with accepted good medical practice and service standards.

Supports the development of PCN service delivery at the Treatment Centre

Person Specification

Experience

Essential

• Experience of S1 and understanding of working access multiple modules is desirable
• Evidence of interest in relevant additional clinical skills.

Qualifications

Essential

• GMC registered
• MBBS or equivalent medical degree
• MRCGP

Knowledge and Skills

Essential

• Excellent interpersonal and communication skills, using a range of methods, e.g. verbal written record keeping.
• Strong communication in English both written and spoken.
• Ability to listen and emphasise
• A solutions focused approach
• A passion for working within and supporting the multi-disciplinary team
• Demonstrates resilience in stressful situations
• Maintain sensitivity at all times to the emotional needs of the patient and their relatives
• To be competent to deal calmly and professionally with patients, relatives and work colleagues in a confidential and sensitive manner
• Takes pride in their work and have a strong sense of personal and team accountability
• Strong sense of commitment to openness, honesty and integrity in undertaking the role
• Good organisational skills and time keeping
• To be flexible and multi skilled to ensure the priorities of the PCN can be met
• Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bournemouth East Collaborative PCN

Address

The Treatment Centre

First Floor

Beechwood Avenue

Bournemouth

Dorset

BH5 1LX

United Kingdom

Employer's website

https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support the Outpatient Transformation CSSM with the delivery of the Outpatients Transformation Programme in line with national targets and where needed, provide administrative support to the wider division.

Person Specification

Qualification and training

Essential

• Evidence of continuing professional development Management qualification or equivalent experience, Working knowledge across a range of work procedures including RTT.

Desirable

• Project management qualification. Awareness of National Outpatient priorities/GIRFT.

Experience

Essential

• Experience of working in an administrative role within a busy environment. Information Collection, Processing & Analysis Working in an NHS/clinical environment e.g. hospital, GP surgery, CCG Improving services either clinical or administrative demonstrating sustained change. Experience of process or pathway mapping.

Desirable

• Outpatients experience

Knowledge

Essential

• Thorough understanding of NHS performance targets, Knowledge of patient flow, Knowledge of project Management tools/methodologies

Skills

Essential

• Excellent planning & organisational skills, Ability to prioritise workload to respond to changing demand, Ability to liaise and communicate with staff, Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives, Ability to promote good working liaisons (staff, patients, relatives), Extracting information / Listening Skills, Ability to handle complex enquiries - distressed & anxious patients, Ability to deal with challenging behaviour, Knowledge of IT databases and computer systems, Advanced PC skills - databases, word-processing, email, Excel Understanding of hospital IT systems, Knowledge of PAS or equivalent information system, Proven strong administration skills, Excellent telephone manner, Able to work independently, with minimum supervision, Proven ability to motivate staff and encourage team work, Ability to engage and influence staff within their area of responsibility