Job summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Operations Team as a Junior Operations Manager for our Outpatients Transformation Programme.

This would be an excellent opportunity for someone wishing to progress their career within the NHS. You will be working with a wide range of stakeholders including the Associate Director of Operations, Operational Support Managers, Administrative teams, Clinicians, the EPR Programme team and external third party stakeholders. Reporting to the Outpatients Transformation Clinical Service Support Manager(CSSM), the post holder will work to operationally support the delivery of national Outpatient targets and provide administrative support to the wider division.

Good communication skills and being able to work with all levels of staff are crucial with the ability to remain calm under pressure to meet deadlines. The candidate will be pivotal in leading the continual development of an efficient, effective, and high quality patient focused service, driving operational performance.

Main duties of the job

• Support the implementation and optimisation of the Trust's Outpatients Transformation Programme including:
  • PIFU-first, pathways and increased PIFU uptake.
  • Follow-up reduction initiatives aligned with national outpatient recovery priorities.
  • New referral management systems, including redesign of triage, booking and access processes.
  • Digital referral optimisation, including eRS improvements and integration with EPR.
  • Review of AVT functionality to support clinic letter turnaround.

• To provide administration support and cover to the Outpatient Transformation (CSSM) as appropriate.
  • Organise and/or liaise with relevant stakeholders to co-ordinate and minute-take meetings and workshops, including diary coordination, agenda preparation and document circulation.
  • Accurately record formal minutes, clearly capturing decisions, actions, risks and next steps.
  • Maintain action logs, risks and issues registers, ensuring updates are tracked and communicated.

• The post holder will be expected to support the wider division as directed by his/her line manager. This may include:

  • Supporting with filling lists for appointments.
  • Supporting PAS-related enquiries that may arise day to day.

  • Supporting with managing short notice fill rates to improve outpatients utilisation.

  The post holder may be asked to support in other areas commensurate with banding and as directed by line manager.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.