Job description

Job responsibilities

Reception

Registering and greeting patients on arrival

Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital.

Deal with queries face to face, on the telephone or via fax

Ordering notes for patient admission, for doctor's perusal and soft tissue clinic.

Scanning of CAS Cards and LAS PRF documentation.

Ensuring accurate data entry of patient data on all systems

Amend patient and GP details as required

Clerking Clinical Decision Unit (CDU) discharge

Book appointments for fracture clinic and soft tissue clinic

Logging all IT issues and notifying Senior Administration colleagues log number(s)

Ensuring that scanned 'red top' referrals and fracture clinic appointments are taken to the appropriate department each day

Collecting discharge paperwork from the Urgent Care Centre (UCC), and Emergency Care Departments including the GPs for scanning

Keeping workstations neat and tidy at all times.

Ensuring that the porters collect the confidential waste as well as the bags for coding and health records.

Majors

To provide administrative support to all clinical staff on duty

To register all ambulance patients attending the department, including checking their demographics and updating this information using the Trust IT system (Medway).

To ensure that patient observations are recorded accurately on the system within 15 minutes of all ambulance patients arriving in the department.

Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital.

Deal with queries face to face, on the telephone or via fax.

Update the majors whiteboard with details of clinical staffing.

Monitor decision to admit (DTA) data on the EPR system and request notes for patients being admitted to the wards.

Order notes for patient admission.

Book transportation as instructed by clinical colleague.

Work the Nurse-In-Charge to monitor the LAS screen and ensure that LAS handovers are entered onto the system appropriately

Record doctors arrival and departure times.

Issue locum doctors with passwords.

Logging all IT issues for the clinical staff.

Training and Development

To attend training relevant to the post and the Trust's mandatory training.

To keep abreast of all new developments within job-role - participating in training and development as identified at appraisal; to improve existing skills and develop new skills, in accordance with the needs of the Service.

To guide, and support new starters.

Special Conditions

Emergency Department Receptionists will work on a rota which supports the department 24 hours per day, 365 days per year. It is an expectation for all staff to work a range of shift patterns to support the needs of the service.

Shifts will include days, evenings, nights and weekends.

Emergency Department Receptionists are expected to undertake any additional clerical duties as advised by the Administration or Service Manager

Staff will be expected to be available to work bank holidays

Person Specification

Skills

Essential

• Excellent computer literacy
• Excellent interpersonal written and verbal communication skills
• Ability to multitask with attention to details

Experience/Qualifications

Essential

• Minimum 2 years NHS experience or equivalent receptionist experience role
• GCSE (5 grades A-C) or equivalent experience

Desirable

• Knowledge of medical terminology

Knowledge

Essential

• Excellent working knowledge of data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Emergency Department

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITES

A. Leadership

1. To support the development of well functioning integrated teams by modelling effective team working and communication skills, and by supporting change within the service.

2. To ensure that individuals within the teams are aware of and work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that comply with local and national standards.

3. To develop and maintain effective and appropriate communication systems with staff and colleagues within Whittington Health, Childrens Centres, Schools and GP Practices.

4. To take every reasonable step to see that the working environment is safe, healthy and hazard free for staff and users, including ensuring that infection control procedures are in place.

5. To facilitate the use of information technology and ensure that relevant and up to date information on clinical and service developments are provided to agreed timescales.

6. To participate in audit, research projects and/or innovations following agreed policy and protocol.

7. To participate in the induction of newly appointed team members and support with students on placement within the team.

B. Clinical

1. To work closely with colleagues in the Health Visiting team in the planning and delivery of health promotion activities and public health initiatives in a variety of settings.

2. To work closely with colleagues in the Health Visiting team to meet the specific health needs of individual children and families, including carrying out programmes of work in the home.

3. To provide and promote access to information and other services, to refer as appropriate. To liaise and work in partnership with statutory and non-statutory agencies, and other health services colleagues.

4. To work in partnership with local Childrens Centres to involve parents with the programme and to have an input in the planning and delivery of services.

5. To participate in multi-agency working and develop links with local nurseries and other community groups. Under the supervision of the Health Visitor, work with families with complex medical/developmental needs and attend Team Around the Family (TAF) meetings where appropriate.

6. To work in partnership with colleagues and other professionals to promote healthy lifestyles and healthy schools through health promoting activities. To provide health promotion/education in a range of settings and with groups and individuals.

7. To carry out ASQs/health reviews on children at 1 and 2 years of age and review/refer as appropriate. To regularly monitor children with identified needs.

8. Manage a caseload of children with SEND, under the supervision of the Health Visitor. Liaising with the multiagency network to ensure the childrens identified health needs are addressed.

9. To undertake Transfer In Visits for universal families, as directed by the Health Visitor.

10. To undertake bloodspot sampling, following appropriate training.

11. To work with the team to support children, young people and families who are vulnerable or at risk. Under the supervision of the Health Visitor, undertake identified pieces of work with Universal Plus (UP) and Partnership Plus (UPP) families. To adhere to current Local Safeguarding Board and London Child Protection Procedures and attend child protection supervision.

12. Work with the Health Visitors and School Nurses on the transition of children into reception in primary school.

13. To undertake mandatory training, and service specific training as required to maintain skills and competencies.

14. To support with managing well baby clinics and to lead, where appropriate.

1. To support opportunities for ongoing involvement of children, young people, parents and carers in development of services and quality assurance.

D. Quality Assurance

1. To adhere to Clinical Governance mechanisms and monitoring systems that assures the quality of the service.

2. To comply with Whittington Health infection control standards and policies, and attendance at infection control training.

Person Specification

Qualifications and experience

Essential

• One of the following-NNEB, Diploma in Childcare and Education, Level 3 BTEC in Early years, NVQ Level 3 in Early years and Education
• Experience working in the community and/or with children and families
• Experience working within a Health Visiting team

Desirable

• Previous experience working in a Health Visiting team

Knowledge, Skills and Ability

Essential

• Excellent communication skills: IT, written and oral
• Willingness to support management of change.
• Knowledge of current legislation and national guidance.
• Ability to apply research to practice.
• Understanding of the safeguarding process and child protection procedures, clinical governance arrangements and the ability to make decisions in these areas.
• Ability to set personal objectives, and manage time, priorities and stressful situationsA/I
• Ability to work as part of a team.
• Evidence of Continuing Professional Development.
• Commitment to the development of excellent services, which focus on improved outcomes for children.
• Awareness of Equal Opportunities and Valuing Diversity
• Knowledge of infection control standards.

Desirable

• High levels of clinical skills, with the ability to identify, respond to and evaluate health needs.
• Ability to delegate work appropriately and safely.

Ability to travel

Essential

• Able to travel to homes and clinics across Barnet

Desirable

• Car driver with full license

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Edgware Community Hospital

Barnet

HA8 0AD

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITES

A. Leadership

1. To support the development of well functioning integrated teams by modelling effective team working and communication skills, and by supporting change within the service.

2. To ensure that individuals within the teams are aware of and work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that comply with local and national standards.

3. To develop and maintain effective and appropriate communication systems with staff and colleagues within Whittington Health, Childrens Centres, Schools and GP Practices.

4. To take every reasonable step to see that the working environment is safe, healthy and hazard free for staff and users, including ensuring that infection control procedures are in place.

5. To facilitate the use of information technology and ensure that relevant and up to date information on clinical and service developments are provided to agreed timescales.

6. To participate in audit, research projects and/or innovations following agreed policy and protocol.

7. To participate in the induction of newly appointed team members and support with students on placement within the team.

B. Clinical

To work closely with colleagues in the Health Visiting team in the planning and delivery of health promotion activities and public health initiatives in a variety of settings.

2. To work closely with colleagues in the Health Visiting team to meet the specific health needs of individual children and families, including carrying out programmes of work in the home.

3. To provide and promote access to information and other services, to refer as appropriate. To liaise and work in partnership with statutory and non-statutory agencies, and other health services colleagues.

4. To work in partnership with local Childrens Centres to involve parents with the programme and to have an input in the planning and delivery of services.

5. To participate in multi-agency working and develop links with local nurseries and other community groups. Under the supervision of the Health Visitor, work with families with complex medical/developmental needs and attend Team Around the Family (TAF) meetings where appropriate.

6. To work in partnership with colleagues and other professionals to promote healthy lifestyles and healthy schools through health promoting activities. To provide health promotion/education in a range of settings and with groups and individuals.

7. To carry out ASQs/health reviews on children at 1 and 2 years of age and review/refer as appropriate. To regularly monitor children with identified needs.

8. Manage a caseload of children with SEND, under the supervision of the Health Visitor. Liaising with the multiagency network to ensure the childrens identified health needs are addressed.

9. To undertake Transfer In Visits for universal families, as directed by the Health Visitor.

10. To undertake bloodspot sampling, following appropriate training.

11. To work with the team to support children, young people and families who are vulnerable or at risk. Under the supervision of the Health Visitor, undertake identified pieces of work with Universal Plus (UP) and Partnership Plus (UPP) families. To adhere to current Local Safeguarding Board and London Child Protection Procedures and attend child protection supervision.

12. Work with the Health Visitors and School Nurses on the transition of children into reception in primary school.

13. To undertake mandatory training, and service specific training as required to maintain skills and competencies.

14. To support with managing well baby clinics and to lead, where appropriate.

C. Partnership with Service Users

1. To support opportunities for ongoing involvement of children, young people, parents and carers in development of services and quality assurance.

D. Quality Assurance

1. To adhere to Clinical Governance mechanisms and monitoring systems that assures the quality of the service.

2. To comply with Whittington Health infection control standards and policies, and attendance at infection control training.

Person Specification

Qualifications and Experience.

Essential

• One of the following-NNEB, Diploma in Childcare and Education, Level 3 BTEC in Early years, NVQ Level 3 in Early years and Education
• Experience working in the community and/or with children and families
• Experience of working within a Health Visiting team.

Desirable

• Previous experience of working in a health visiting team.

Knowledge skills and ability

Essential

• Excellent communication skills: IT, written and oral
• Willingness to support management of change.
• Knowledge of current legislation and national guidance.
• Ability to apply research to practice.
• Understanding of the safeguarding process and child protection procedures, clinical governance arrangements and the ability to make decisions in these areas
• E9Ability to set personal objectives, and manage time, priorities and stressful situations
• Ability to work as part of a team.
• Evidence of Continuing Professional Development.
• Commitment to the development of excellent services, which focus on improved outcomes for children.
• Awareness of Equal Opportunities and Valuing Diversity
• Knowledge of infection control standards.

Desirable

• High levels of clinical skills, with the ability to identify, respond to and evaluate health needs.
• Ability to delegate work appropriately and safely.

Ability to travel.

Essential

• Able to travel to homes and clinics across Barnet

Desirable

• car driver with full licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Edgware community hospital

Barnet

HA8 0AD

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES

At all times to be professionally and legally accountable for all aspects of own work.

1. Clinical

Work as an autonomous practitioner, to assess and treat own caseload of patients, including those with complex presentations. In each rotation treatment decisions will be underpinned by specialist knowledge gained from post graduate study of evidence based treatments and from previous experience.

To quickly and accurately screen, establish priority for patient referrals for Occupational Therapy intervention some of which maybe complex and require a multi-disciplinary approach.

To carry out an assessment of patients, including those with complex presentations. Draw on a wide range of information sources and use clinical reasoning skills to determine an accurate diagnosis. To identify an appropriate Occupational Therapy care plan from treatment options available.

To formulate and deliver occupational therapy treatment programmes in a variety of settings. Settings include: hospital, community, and patients home, home visits, as part of a team and as a sole practitioner.

To work collaboratively to prevent inappropriate hospital admissions and to facilitate hospital discharge in order to minimize hospital stays.

To develop comprehensive discharge plans in conjunction with the multi-disciplinary team members.

To make recommendations to support a patients discharge including care support and rehabilitation opportunities.

Undertake referrals to internal and external services when deemed appropriate/of benefit to the support or progression of the patient. e.g. community rehabilitation, social services, voluntary agencies

To have the ability, knowledge and skills required for moving and handling people in community environments.

To be physically able to install specialist occupational therapy equipment in client homes applying safe manual handling at all times, especially when doing so in restricted spaces

To work with patients and their carers when appropriate in such a way as to promote their self-management strategies.

To represent the service at multi-disciplinary team meetings. This will include discussion of patient care, progress and involvement in discharge planning and continued rehabilitation needs.

To keep accurate treatment records, which fulfill legal and statistical requirements and which are in accordance with HCPC/Trust/departmental standards.

To provide comprehensive progress and discharge reports to relevant personnel to inform on action taken or actions required

Demonstrate the ability to seek guidance and support when needed or when treatment required is not within scope of professional knowledge or skill.

To manage clinical risk within own patient caseload at all times.

To work flexibly in order to provide cover to other clinical areas when required.

2 Communication

To gain valid informed consent and have the capacity to work within a legal framework with patients who lack the capacity to consent to treatment.

To be able to motivate and persuade others through effective communication skills, with the benefit of verbal and non-verbal skills, for example, patients with communication difficulties, hearing or sight impairments, memory loss, mental illness or those who may be unable to accept their diagnosis.

To be able to communicate complex and sensitive information to patients, carers and other staff members when required accepting that there may be barriers to communication i.e. non-English speaking patients, use of interpreters, excess noise or lack of privacy.

To communicate effectively providing and receiving complex information in relation to patients care including but not limited to liaising with:

• Other members of the Multi-disciplinary team (Consultants, General Practitioners, medical staff, Nurses, Occupational Therapists, Speech and Language therapists, Dietitians, Social Workers etc) to develop and agree management programmes for the patients in your care adopting and developing effective interpersonal skills to ensure comprehensive management.
• Relatives or carers to gain the best possible understanding of each patient and give suitable guidance and support
• And to arrange and participate in case conferences with patients who have complex physical, psychological and social presentations.

To produce written, electronic and verbal reports for the MDT other Health or Social care providers and be able to convey this to the patient in an accessible and meaningful manner using the correct terminology, often in the face of communication barriers.

To build a network of professional contacts across a range of professions in various settings such as community services, social services and other acute hospitals.

To attend Therapy staff meetings and other meetings when necessary.

3 Education and Training

Maintain and develop current knowledge of evidence-based practice, developing specialist knowledge of particular conditions and patient types.

To contribute to the education of multidisciplinary groups, patients, families and carers as appropriate.

To, be actively involved in induction and education of new staff, rotating staff and students.

To be responsible for and actively record own professional development and maintain a CPD portfolio which reflects the same.

To be pro-active in organizing, teaching and actively participating in the in-service and post-registration education programme within every clinical area. Attendance of other outside courses/lectures is encouraged.

To ensure yearly attendance/participation in Mandatory training requirements.

See Job description and Personal specification full details

Person Specification

Qualifications & Training

Essential

• Recognised degree or diploma in Occupational Therapy
• HCPC Registered
• Recent post graduate training relevant to the post applied for
• IELTS Level 7 or above for overseas candidates

Desirable

• Member of the Royal College of Occupational Therapists
• Member of relevant clinical special interest groups/sections

Knowledge & Experience

Essential

• Minimum of 18 months post qualifying work experience in an NHS or Social Care setting
• Work or recent placement experience in an in-pt acute physical work setting
• Experience gained through rotations at band 5 level in at least 3 settings
• Experience of working in an Occupational Therapy Team or a Joint therapy team within a wider MDT
• Knowledge of a range of assessments and interventions for patients presenting with both physical and cognitive impairments
• Knowledge of relevant legislation and clinical guidelines relating to the role of an OT in acute care and rehabilitation
• Working knowledge of the role of other professions in health and social care and inter agency working

Desirable

• Experience of supervising Band 5, support staff or students and completing/contributing to the appraisal/marking process
• Knowledge and understanding of cultural diversity and how to apply this in practice

Skills & Abilities

Essential

• Evidence of clinical application of core Occupational Therapy skills in practice
• Ability to organise, prioritise and delegate work appropriately to manage a busy and varied caseload
• Excellent communication skills both written and verbal
• Ability to work as an autonomous practitioner and act on own initiative
• To demonstrate effective team working skills and good understanding of what makes an MDT work well
• Skills in therapeutic handling and the ability to undertake risk assessment in relation to service users handling requirement. Safe and effective use of moving and handling equipment
• Deliver and contribute to the clinical education of others less including experienced staff, students or assistants.
• Be able to to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
• IT skills to the level required to undertake the role - Word, Excel, Email.
• Demonstrate the ability to use professional language, verbally, in clinical note writing, reports and referrals

Desirable

• Undertake duties additional to the clincial role to support the department when requested

Other qualities

Essential

• To act responsibly and professionally at all times
• Demonstrate reliability and motivation in day to role.
• Be able to work safely and within organizational and regulatory professional body standards and policies e.g. Confidentiality, Lone working, maintain own CPD for registration
• Be able to work flexibly to meet the demands of the service i.e. weekend working, late shift in the 37.5 hour week as required by the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Ave

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES OF POST

This job is ideal for a person who is looking to gain more experience in Emergency medicine or who is considering a career in the specialty.

The role will provide the successful applicant with further experience in a busy department with a varied and challenging case mix. It would also suit someone contemplating a future career in Emergency Medicine.

The successful applicant will be involved in the initial assessment and management of patients. They will benefit from clinical leadership from Emergency Department Middle Grades and the ED Consultants. They will participate in the FY2 rota working a full shift pattern. Research interests and involvement in audit projects will be encouraged.

There are regular weekly and monthly meetings held in the hospitals Postgraduate Centre. Programmes are regularly circulated. There is also an ongoing Emergency Department teaching programme. The Emergency Department Consultants are committed to the supervision and development of this post. All post holders will have a Consultant allocated as their Educational Supervisor for the duration of the post.

Person Specification

Shortlisting

Essential

• Applicants must have full GMC membership

Desirable

• To have up to date ALS
• Experience in trauma and orthopaedics
• Demonstrates proposed special interest undertaking will benefit the department specifically and the NHS as a whole

Essential

Essential

• The applicant must be familiar with and be able to demonstrate an understanding and experience of the major principles of the GMC's Good Medical Practice (2012) Have one of the following; -At least 4 months experience in emergency medicine at FY2 level or above -At least 4 months experience working in a dedicated acute medical ward -Worked in a training programme and can demonstrate in the application form understanding of the demands of working in Emergency Medicine with regards to patient flow and government targets

Essential

Essential

• Experience of either 4 months Emergency medicine, Acute medicine at FY2 level or above or a previous training programme (please see above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)