Job description

Job responsibilities

Maintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.

Person Specification

Experience

Essential

• We are looking for someone who has excellent communication skills. Clear & polite telephone manner. Strong IT skills and proficient in the use of MS Office and Outlook.
• Effective time management. Ability to work as a team member and on their own. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Motivated forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure.
• Flexibility to work outside of core office hours as practice is open from 8am to 6.30pm, Monday to Friday. The 35 hours will be split over the week in shifts (early & late) during these times.

Desirable

• Experience of working in primary care or working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whetstone Medical Centre

Address

Whetstone Medical Centre

44 Whetstone Lane

Birkenhead

Merseyside

CH41 2TF

United Kingdom

Employer's website

https://www.whetstonemc.nhs.uk/ (Opens in a new tab)