Job description

Job responsibilities

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a challenging, rewarding role in a growing, supportive team, wed love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.

Right to work: Proof of UK working eligibility required at interview.

References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.

Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person Specification

Personal Qualities

Essential

• Confident, welcoming, professional, empathetic
• Team player with a professional manner and appearance
• Tactful, discreet, and proactive
• Adaptable to taking on new skills and challenges
• Flexible and responsive to new practices and working hours

Knowledge

Essential

• Knowledge of customer service principles
• Reception protocols and call handling preferred but not essential
• NHS / Clinical systems / MS Office applications
• Previous experience in NHS/general practice preferred but not essential

Skills

Essential

• Excellent communication and interpersonal skills
• Problem-solving and organisational ability
• Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
• Computer literate and adaptable in line with new ways of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Wellspring Surgery

St Anns Valley Centre

Nottingham

NG3 3GG

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for a full job description outlining the core responsibilities of this role.

You will thrive if you are driven to implement solutions, improve prescribing practices, and influence service development while working closely with leadership teams.

Please note: Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Mandatory vaccination evidence required (Hepatitis B, MMR, Varicella)

Right to work: Proof of eligibility to work in the UK required at interview stage

References: One reference from your current or most recent employer is mandatory

Employment history: Any gaps of six weeks or more must be declared

Person Specification

Personal Qualities

Essential

• Commitment to Continuous Professional Development
• Flexible and adaptable approach to work
• Excellent time management and organisation skills
• Professional, accountable, and proactive
• Strong team player
• Dedicated to delivering excellence in patient care

Knowledge

Essential

• Strong understanding of medicines optimisation
• Excellent mathematical and scientific knowledge
• Knowledge of prescription drug legislation and regulations
• Understanding of long-term condition management
• Awareness of clinical governance in Primary Care
• Knowledge of local and national healthcare priorities

Skills

Essential

• Excellent communication and interpersonal skills
• Strong patient-facing consultation ability
• Exceptional attention to detail
• Strong numerical and analytical skills
• Effective team working in a multidisciplinary setting
• High-level customer service skills
• Competent in IT and specialist clinical systems
• Strong problem-solving and leadership capability
• Diplomacy and discretion in sensitive situations

Qualifications

Essential

• Masters degree in pharmacy (MPharm) or equivalent recognised pharmacy qualification.
• Registered as a Pharmacist with the General Pharmaceutical Council (GPhC), with no restrictions on practice.
• Independent Prescriber qualification
• Evidence of continuing professional development (CPD) relevant to clinical pharmacy practice.

Desirable

• Postgraduate clinical pharmacy qualification (e.g. Clinical Diploma or equivalent).
• Membership or Fellowship of the Royal Pharmaceutical Society (RPS).
• Primary Care Pharmacy Education Pathway (PCPEP) qualification or evidence of working towards completion.
• Qualification or training in long-term condition management, medicines optimisation or prescribing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

Wellspring Surgery

St Anns Valley Centre

Nottingham

NG3 3GG

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Tasks and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice navigation team may include any or all of the items in the following information. Duties may be varied from time to time under the direction of the practice management, dependant on current and evolving practice workload and staffing levels:

• Book appointments ensuring that enough information is recorded for clinician to follow, using the navigation protocols provided.
• To act as first point of contact for patients and visitors.
• Have a thorough knowledge of the practice and all policies and protocols relative to the role.

• Answering general enquires, explaining surgery procedures. Demonstrating up to date awareness of the various range of services the practice/community provides.

• Advise patients of relevant charges for private ( non-General Medical Services) services, accept payment and issue receipts for same.
• Deal with patient request for registration as per the practice protocol, explaining practice arrangements and formal requirements.

• Process patients E Consult information and action accordingly.
• To respond effectively to any accessibility needs of patients and visitors.

• Dealing with all the surgery post

• Maintaining confidentiality and data security at all times.

• Be fully conversant with the Practice computer system (currently EMIS) including Microsoft Office and NHS Mail.

• To follow opening and closing procedures

• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstruction and clutter.

Support patients to use the self-testing station.

• Attend training sessions and participate in team meetings.

Person Specification

Qualifications

Desirable

• NVQ level 2 or above in customer service

Experience

Essential

• Experience of working in a public reception environment
• Experience of dealing with public/ patients
• commitment to personal and professional development
• Experience dealing with enquiries over the telephone
• customer service skills
• IT skills

Desirable

• Experience of medical reception work in primary care
• Familiar with medical terminology
• experience in working in general practice

Knowledge and skills

Essential

• enthusiastic
• quick learner
• ability to work as part of an integrated multi skilled team
• positive and helpful communication skills to all patients and visitors
• ability to work under pressure remaining calm and resilient

Desirable

• Additional Languages, in particular Somali, Arabic and Polish

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellspring Surgery

Address

Beam Street

Bristol

BS5 9QY

United Kingdom

Employer's website

https://wellspringsurgerybristol.nhs.uk/ (Opens in a new tab)