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Patient Services Advisor
Wallingbrook Health Group
Inner London, Greater London
GP/General Practitioner
Job summary The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,…
17 day(s) ago
Patient Services Advisor
Wallingbrook Health Group
Inner London, Greater London
GP/General Practitioner
Job summary The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,…
17 day(s) ago
Dispenser
Wallingbrook Health Group
Inner London, Greater London
GP/General Practitioner
Job summary We are looking for a Dispenser to work 25.5 hours per week. General practice is a very fast paced environment, the successful candidate must be abl…
21 day(s) ago
Dispenser
Wallingbrook Health Group
Inner London, Greater London
GP/General Practitioner
Job summary We are looking for a Dispenser to work 25.5 hours per week. General practice is a very fast paced environment, the successful candidate must be abl…
21 day(s) ago
Dispenser
Wallingbrook Health Group
Inner London, Greater London
GP/General Practitioner
Job summary We are looking to recruit a Dispenser to join our busy, rural dispensing practice with surgeries at both Chulmleigh & Winkleigh.
1 month(s) ago
Dispenser
Wallingbrook Health Group
Inner London, Greater London
GP/General Practitioner
Job summary We are looking to recruit a Dispenser to join our busy, rural dispensing practice with surgeries at both Chulmleigh & Winkleigh.
1 month(s) ago
Posted 17 day(s) ago
Reference: A3255-26-0015
Job summary
The purpose of the role is to:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare professionals
Main duties of the job
- Ensuring an effective and efficient reception service is provided to patients and any other visitors to all of the Wallingbrook Health Group locations.
- Acknowledge all visitors on arrival.
- Receive and make telephone calls as required. Phone calls must be answered promptly, ensuring accurate messages are taken, in a calm and helpful manner.
- Processing eConsult submissions, triage questionnaires and visits as required, ensuring patients are directed to the appropriate healthcare professionals.
- Ensure all daily duties are followed and completed
- Using your own judgement and communication skills ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Patient communication must be recorded using the task system on practice SystmOne.
- Assess patient issues, deciding when to escalate to the next level of management and determining the best path forward.
- Be aware of the clinicians currently working in the building, observe clinics running late and advise patients who are waiting and apologise.
- Opening incoming post and scanning onto clinical system.
- Communicating test results to patients.
About us
Wallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of over 7500 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.
We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.
We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.
Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.
The practice website address is www.wallingbrook.co.uk
Details
Date posted
08 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A3255-26-0015
Job locations
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Winkleigh Surgery
15 Southernhay
WINKLEIGH
Devon
EX19 8JH
United Kingdom
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the patient services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager or Managing Partner, dependent on current and evolving practice workload and staffing levels.
Please see attached Job Description.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the patient services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager or Managing Partner, dependent on current and evolving practice workload and staffing levels.
Please see attached Job Description.
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral) IT & Keyboard skills The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills Initiative Planning and organising Performing under pressure Adaptability Team working Self-motivated Flexibility Confidentiality Reliable and good time-keeper
Experience
Essential
- Practical experience of working with others Practical experience of working in a Reception environment Experience of using own initiative Experience of customer service
Desirable
- Practical experience of SystmOne computerised system
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent
- Full UK Driving License
Desirable
- European Computer Driving Licence (ECDL) RSA II Word Processing/Information Technology or equivalent
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral) IT & Keyboard skills The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills Initiative Planning and organising Performing under pressure Adaptability Team working Self-motivated Flexibility Confidentiality Reliable and good time-keeper
Experience
Essential
- Practical experience of working with others Practical experience of working in a Reception environment Experience of using own initiative Experience of customer service
Desirable
- Practical experience of SystmOne computerised system
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent
- Full UK Driving License
Desirable
- European Computer Driving Licence (ECDL) RSA II Word Processing/Information Technology or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Employer's website
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Your application has been submitted.
Posted 21 day(s) ago
Reference: A3255-26-0014
Job summary
We are looking for a Dispenser to work 25.5 hours per week.
General practice is a very fast paced environment, the successful candidate must be able to work under pressure, remain calm, have excellent communication skills, and a caring and compassionate nature to serve a patient list size of over 7700 patients.
Must hold a full, clean driving license.
Experience within a Dispensary setting is an advantage.
Closing date: Monday 14th September, midday
Interview date: Friday 18th September
Main duties of the job
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To promptly forward all invoices and dispensary related correspondence to the Managing Partner or Finance Administrator according to practice policy.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
To ensure stock rotation method is used and out of date items are removed from stock
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
About us
Wallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of approximately 7550 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.
We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.
We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.
Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.
The practice website address is www.wallingbrook.co.uk
Details
Date posted
04 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Job share
Reference number
A3255-26-0014
Job locations
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.
To promptly forward all invoices and dispensary related correspondence to the Managing Partner or Finance Administrator according to practice policy.
To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
To ensure stock rotation method is used and out of date items are removed from stock
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
Disposal of returned unused medicines
To provide a delivery service to our local branch surgeries, post office and housebound patients
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
To ensure the work areas remain tidy
To take prompt action in response to any drug alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
Other
- Assist with training of Trainee Dispensers.
Job description
Job responsibilities
Job Responsibilities:
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.
To promptly forward all invoices and dispensary related correspondence to the Managing Partner or Finance Administrator according to practice policy.
To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
To ensure stock rotation method is used and out of date items are removed from stock
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
Disposal of returned unused medicines
To provide a delivery service to our local branch surgeries, post office and housebound patients
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
To ensure the work areas remain tidy
To take prompt action in response to any drug alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
Other
- Assist with training of Trainee Dispensers.
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral) Strong IT skills High level of organisational skills and effective time management Ability to work accurately in a fast-paced environment Ability to work within an environment where confidentiality is paramount Committed to patient care and able to empathise with a wide variety of patients Ability to work without direct supervision and determine own workload priorities The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills
Desirable
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent Familiar with Microsoft Office applications
Desirable
- NVQ 2 in Dispensing or equivalent
Experience
Essential
- Practical experience of working with others Experience of using own initiative Experience of customer service
Desirable
- Practical experience of liaising with other health care professionals Experience of working within a Dispensary Environment Practical experience of SystmOne computerised system
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral) Strong IT skills High level of organisational skills and effective time management Ability to work accurately in a fast-paced environment Ability to work within an environment where confidentiality is paramount Committed to patient care and able to empathise with a wide variety of patients Ability to work without direct supervision and determine own workload priorities The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills
Desirable
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent Familiar with Microsoft Office applications
Desirable
- NVQ 2 in Dispensing or equivalent
Experience
Essential
- Practical experience of working with others Experience of using own initiative Experience of customer service
Desirable
- Practical experience of liaising with other health care professionals Experience of working within a Dispensary Environment Practical experience of SystmOne computerised system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Employer's website
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 month(s) ago
Reference: A3255-26-0012
Job summary
We are looking to recruit a Dispenser to join our busy, rural dispensing practice with surgeries at both Chulmleigh & Winkleigh.
A job share is considered.
Own transport essential.
Applicants must be flexible and able to cover when required.
At Wallingbrook we are committed to providing the highest quality of service to our patients, and our dedicated staff are vital to our success.
General practice is a very fast paced environment, the successful candidate must be able to work under pressure, remain calm, have excellent communication skills, pays strong attention to detail and accuracy and has the ability to work well within a team.
Candidates must be able to deal with the public in a professional and approachable manner, they would be required to process repeat prescription requests, deal with enquiries both face-to-face and over the telephone, dispense medication, order stock, take payments as well as other administrative duties.
Main duties of the job
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
To ensure stock rotation method is used and out of date items are removed from stock
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
Disposal of returned unused medicines
To provide a delivery service to our local branch surgeries, post office and housebound patients
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order
To take prompt action in response to any drug alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
About us
Wallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of approximately 7550 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.
We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.
We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.
Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.
The practice website address is www.wallingbrook.co.uk
Details
Date posted
18 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3255-26-0012
Job locations
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.
To promptly forward all invoices and dispensary related correspondence to the Managing Partner or Finance Administrator according to practice policy.
To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
To ensure stock rotation method is used and out of date items are removed from stock
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
Disposal of returned unused medicines
To provide a delivery service to our local branch surgeries, post office and housebound patients
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
To ensure the work areas remain tidy
To take prompt action in response to any drug alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
Other
- Assist with training of Trainee Dispensers.
Job description
Job responsibilities
Job Responsibilities:
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.
To promptly forward all invoices and dispensary related correspondence to the Managing Partner or Finance Administrator according to practice policy.
To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
To ensure stock rotation method is used and out of date items are removed from stock
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
Disposal of returned unused medicines
To provide a delivery service to our local branch surgeries, post office and housebound patients
To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
To ensure the work areas remain tidy
To take prompt action in response to any drug alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
Other
- Assist with training of Trainee Dispensers.
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral) Strong IT skills High level of organisational skills and effective time management Ability to work accurately in a fast-paced environment Ability to work within an environment where confidentiality is paramount Committed to patient care and able to empathise with a wide variety of patients Ability to work without direct supervision and determine own workload priorities The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills
Desirable
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent Familiar with Microsoft Office applications
Desirable
- NVQ 2 in Dispensing or equivalent
Experience
Essential
- Practical experience of working with others Experience of using own initiative Experience of customer service
Desirable
- Practical experience of liaising with other health care professionals Experience of working within a Dispensary Environment Practical experience of SystmOne computerised system
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral) Strong IT skills High level of organisational skills and effective time management Ability to work accurately in a fast-paced environment Ability to work within an environment where confidentiality is paramount Committed to patient care and able to empathise with a wide variety of patients Ability to work without direct supervision and determine own workload priorities The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills
Desirable
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent Familiar with Microsoft Office applications
Desirable
- NVQ 2 in Dispensing or equivalent
Experience
Essential
- Practical experience of working with others Experience of using own initiative Experience of customer service
Desirable
- Practical experience of liaising with other health care professionals Experience of working within a Dispensary Environment Practical experience of SystmOne computerised system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Employer's website
Employer details
Employer name
Wallingbrook Health Group
Address
Back Lane
Chulmleigh
Devon
EX18 7DL
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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