Job description

Job responsibilities

Walkden Medical Centre, a longestablished and welcoming GP practice in Worsley, Manchester, is seeking an motivated and proactive Practice Administration Coordinator to join our team.

In this pivotal role, you will work closely with the Practice Manager and wider team to deliver a timely, responsive and highquality administrative service. You will help ensure the smooth running of business, clinical and patient-facing operations, while contributing to a positive team culture and the ongoing development of the practice.

Main duties of the job

• Clinical Administration Support Carry out a range of back office clinical admin tasks to support the wider team and ensure smooth day to day operations.

• Clinical System Administration Act as the practice administrator for EMIS and coordinate IT software and hardware issues in collaboration with Shared Services..Assist with user access for EMIS, Docman, ICE and other digital platforms.

• Medical Notes Summarising and coding Medical notes summarising and coding in EMIS.

• Contract & Service Delivery Support Assist the Practice Manager with delivery of Direct, National and Local Enhanced Services, QoF, GP contract requirements and PCN indicators.

• Regulatory Compliance Support the Practice Manager in maintaining compliance with health and safety, infection control, CQC, GDPR and other NHS regulatory frameworks.

• Performance Auditing Produce performance audits for admin and reception teams to drive continuous improvement.

• Workflow & Inbox Oversight Oversee workflow processes and manage the shared practice email inbox.

• Premises & Maintenance Coordination Report and resolve premises maintenance issues and support scheduling for safety and compliance tasks.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Experience

Essential

• Excellent customer service skills and able to deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent customer service skills with the ability to deal with patients in a polite, professional, and compassionate manner. The successful candidate will be able to work effectively as part of a multidisciplinary team within a busy GP practice, remaining calm under pressure, managing competing priorities, and demonstrating initiative when required. Strong communication and IT skills are essential, with previous experience of EMIS Web, Docman, and GP practice administrative systems being highly desirable. The role requires accuracy, attention to detail, and the ability to process clinical and administrative workflows efficiently while maintaining patient confidentiality at all times.

Desirable

• Experience of managing admin/reception teams and multidisciplinary services in a GP practice in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities include:

• Answering the telephone, taking messages, and passing them on appropriately.
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines.
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.

To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.

• Be able to cover all reception/administration tasks as necessary.
• Process appointment requests by telephone and in person.
• Process on-line consultations and messages from AccuRx.
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liaise with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records.
• Maintaining confidentiality at all times.
• Receive patients and visitors courteously and efficiently.
• To have a thorough knowledge of all Practice procedures and policies.
• To work in accordance with written protocols.
• Any other tasks allocated by Practice Manager, GPs, Senior Receptionist

Person Specification

Experience

Essential

• We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team.
• The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative.
• Excellent IT (preferably in EMIS Web) and communication skills are required.

Desirable

• Previous experience working within a GP practice, with proficiency in EMIS Web, DOCMAN and AccuRx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)