Job description

Job responsibilities

Job Description

Part time Admin clerk/Receptionist

• Book appointments for patients with Doctor and Nurse and other members of the health care team as requested.
• Monitor flow of patients into consulting and treatment rooms.
• Register immediately necessary patients, temporary residents and patients from abroad who need to be seen same day onto surgery database. Ensure sufficient information is recorded and patients receive a practice leaflet detailing our services.
• Import registration request documents into the docman system from Email, for the workflow clerk to complete.
• Advise patients of the practices policies and procedures as requested with particular regard to emergency prescriptions and urgent appointments.
• Advise patients of relevant charges for private services, accept payment and record details.
• Action prescriptions requests and amend any alteration to medication necessary as advised by Doctor.
• Enter requests for home visits on screen, including relevant information.
• Advise patients of contact numbers when requesting ambulance transportation.
• Respond to all queries and requests for assistance from patients and other visitors to the practice, answering telephone and taking messages as appropriate.
• Retrieve and refile records as required.
• Follow practice procedures for start and end of day opening and closing, including securing the premises correctly.
• Provide cover for Saturday mornings/late evening surgery on a rota at least 1 weekend annually is expected.
• Provide cover, for absence during holidays and sickness, occasionally at short notice.
• Attend meetings/ update huddles as required.
• Any other delegated duties considered appropriate to the position and any other procedures developed when in post.
• Adhere to data protection principles and the practices confidentiality policy at all times. Also, to be aware of the policies regarding smart cards and data security.
• Adhere to Health and Safety at work Act.
• Complete all mandatory training within the specified timeframe

Administration

To adhere to the practice repeat prescribing policy for all prescription requests.

Provide clerical/admin support to the practice nurse and other practice team members as required.

Advise GPs/nurses and patients as to referral pathways as appropriate.

Support any locums with logging on to EMIS and other practice systems, how to use the intercom and provision of the locum handbook.

Ensure we have adequate supplies of letterheads practice leaflets, appointment cards paper and envelopes as appropriate.

Assist the team with meeting practice targets. Patient alerts must be acted upon when booking appointments with the nurse.

Ensure all EMIS tasks Docman tasks and Accurix messages are actioned and completed daily as appropriate.

To check EMIS Mail inbox daily for any organisational changes issues.

Ensure all communications received to the practice by whichever means are responded to same day and completed if appropriate, sending any clinical correspondence or patient information to the workflow team.

Ensure your own nhs.net email account is checked daily and to action any requests.

To access e-LFH to complete mandatory training and to request protected time if unable to do so. To ensure you keep up to date with all new IT skills as required.

To attend all F2F mandatory training when required; BLS, Oliver McGowan and others as instructed by the training supervisor.

Respond to all requests for Access to Medical Records and reports, ensuring all legal requirements are adhered to. Ensure patients have paid up front for any forms or TWIMC letters.

To assist with filing all NEW patient medical records received weekly, and to locate the records for deceased and deducted patients to send to PCSE.

To contact GMSS IT department with any issues without delay, and as requested by any team member.

Person Specification

Experience

Essential

• Computer/Keyboard skills
• Good communication skills
• Good organisation skills
• Confident and efficient handling of general public

Desirable

• Medical terminology
• Experience of practice systems, EMIS, DOCMAN, ACCURIX.
• Proficient with MS applications

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• GCSE English.
• IT professional certifications

Motivation and Attitude

Essential

• Able to work on own initiative
• Able to prioritise workload
• Able to work under pressure
• Able to work as part of a team
• Reliable and dependable
• Professional at all times
• Flexible to accommodate surgery hours

Desirable

• Residing locally, within 5 miles of surgery.
• Aware of GDPR and Data protection

Employer details

Employer name

High Lane Medical Centre

Address

The Village Green, Buxton Road

High Lane

Stockport

Cheshire

SK6 8DR

United Kingdom

Employer's website

https://www.hlmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Main Roles & Responsibilities:
• Take referrals from the PCNs Core Network Practices and from a wide range of agencies, including pharmacies, health and care multi-disciplinary teams (MDTs), the emergency services, legal and welfare advice services, VCSE organisations, and through self-referrals (list not exhaustive).
• Provide personalised support to individuals, their families and carers to access community-based activities and support that can help them to take control of their health and wellbeing through co-producing a simple personalised care and support plan and introducing people to appropriate activities, groups and services as described above
• To help patients access increased social support as a buffer against adverse life events.
• To increase access to resources and services which promote mental wellbeing.
• To use a strength based approach to identify key issues that impact on the persons wellbeing and supporting patients to understand and manage their own conditions and maintain an independent lifestyle.
• To play an active role in practice/neighbourhood team meetings by gathering information and being prepared to update the team on patient progress towards goals etc.
• To support patients access community facilities, groups and community activities/resources at a locality level and understand neighbourhood facilities.
• Work with appropriate supervision to manage and prioritise your own caseload, in accordance with needs, priorities and support required by individuals. Refer people back to other health professionals/agencies, as appropriate or necessary.
• Build ongoing relationships with local infrastructure organisations, community activities and support services to increase knowledge of the community support offer, and work collaboratively to develop effective partnership working to support the community offer to be sustainable, identifying gaps in provision, nurturing community assets and sharing intelligence on gaps or problems with commissioners and local authorities
• Increase the strength and capacity of the community, enabling local VCSE organisations and community groups to both receive social prescribing referrals and to make referrals to social prescribing link workers.
• Educate non-clinical and clinical staff within PCN MDTs on the community support offer, how and when patients can access it, and the value of non-medical community-based interventions. This may include verbal or written advice and guidance.
• Promote social prescribing as an approach across the PCN and wider agencies, including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.
• To participate in relevant service audits and to follow up referrals and instructions as proposed by primary care staff. Responsible for capturing and collating data that demonstrates a positive impact on the peoples outcomes.
• To attend supervision, case management and steering group meetings as required.
• To maintain professional and personal development.
• This post requires flexible working and scheduled working patterns to ensure service provision.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Please see the full description (including standard organisational clauses) downloadable document to the right of this page.

Person Specification

Qualifications

Essential

• English and Maths GCSE or equivalent.
• NVQ Level III (Health and Social Care) or relevant professional or vocational qualification at Level 3 or above, or equivalent knowledge and experience.

Desirable

• Training in Motivational Interviewing or Coaching or equivalent experience.
• Formal training in working with long term conditions.

Experience

Essential

• Experience of supporting people with low level/common mental health needs in the community.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Knowledge of the voluntary/social care sector in Stockport.
• Evidence of ability to work both autonomously and to seek support and guidance when appropriate.
• Evidence of working within a team.
• Experience of working without direct supervision.
• Experience of managing a caseload of participants and keeping up to date records using a database.

Desirable

• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• Experience of using community based activities and resources to support individuals.

Skills and Abilities

Essential

• Knowledge of the voluntary/social care sector in Stockport.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Ability to deal with challenging behaviour and difficult conversations.
• Ability to work with people from a range of agencies and organisations to develop effective working relationships.
• Ability to effectively manage a variable workload.
• Ability to provide a culturally sensitive service by supporting people from all backgrounds and communities and respecting lifestyles and diversity.
• Ability to work flexibly in an innovative and developing role.

Desirable

• Ability to speak a second language i.e) Urdu or Punjabi

Additional Attributes

Essential

• Good IT skills.
• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships.
• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.
• Ability to work flexibly in an innovative and developing role.

Desirable

• An understanding of the importance of user/carer involvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

21-23

Merseyway

Stockport

Cheshire

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)