Job responsibilities

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Patient Management

- Create opportunities to address patients care needs in the most expedient way, taking into

account that continuity of care and access to services are often in direct conflict.

- Encourage patients to be aware of the service pressures within primary care and to manage

their expectations of what we can realistically deliver in a manner that is fair and

proportionate for all care priorities.

- Make improved use of the telephone and other technologies. Encourage patients to rely on face to-face consultation only where there is a clinical need to do so.

- Communicate and reassure patients of the need to offer alternative care options where appropriate and safe to do so.

- To immediately highlight any concerns you may have in respect of safety or quality of patient care to the PCN Clinical Director/Practice Partners/PCN Manager.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding the role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Contribution to the Implementation of Services

Research and Development

- Is able to identify, critically appraise and present significant events related to own performance and discuss within the clinical team.

- Actively contributes to Practice/Service/Team audit/Research activity as required.

- Instigates audit activity as required e.g. new services.

- Contributing to evaluation/audit and clinical standard setting within the organisation.

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Important Information:

6 sessions per week

15 appointments per session

Share of visits when required (normally completed by Paramedic)

Mix of telephone, face-to-face appointments

Provide high-quality patient care

Ensure that each patient encounter is maximized to attain contractual target requirements

Work collaboratively & contribute to the management and completion of general clinical administration, including bloods, tasks, urgent enquiries, medical reports.

Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS skills
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• na

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration (England)
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Desirable

• na

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience of providing primary care in and out of hours

Desirable

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience in development of areas of clinical expertise
• Experience of audit and improving care for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Patient Management

- Create opportunities to address patients care needs in the most expedient way, taking into

account that continuity of care and access to services are often in direct conflict.

- Encourage patients to be aware of the service pressures within primary care and to manage

their expectations of what we can realistically deliver in a manner that is fair and

proportionate for all care priorities.

- Make improved use of the telephone and other technologies. Encourage patients to rely on face to-face consultation only where there is a clinical need to do so.

- Communicate and reassure patients of the need to offer alternative care options where appropriate and safe to do so.

- To immediately highlight any concerns you may have in respect of safety or quality of patient care to the PCN Clinical Director/Practice Partners/PCN Manager.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding the role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Contribution to the Implementation of Services

Research and Development

- Is able to identify, critically appraise and present significant events related to own performance and discuss within the clinical team.

- Actively contributes to Practice/Service/Team audit/Research activity as required.

- Instigates audit activity as required e.g. new services.

- Contributing to evaluation/audit and clinical standard setting within the organisation.

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Important Information:

6 sessions per week

15 appointments per session

Share of visits when required (normally completed by Paramedic)

Mix of telephone, face-to-face appointments

Provide high-quality patient care

Ensure that each patient encounter is maximized to attain contractual target requirements

Work collaboratively & contribute to the management and completion of general clinical administration, including bloods, tasks, urgent enquiries, medical reports.

Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS skills
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• na

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration (England)
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Desirable

• na

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience of providing primary care in and out of hours

Desirable

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience in development of areas of clinical expertise
• Experience of audit and improving care for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and complying with QOF requirements.
• Delivering enhanced services.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care

Other Responsibilities within the Organisation:-

• Awareness of and compliance with all relevant Practice policies/guidelines eg.prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarizing of patient records and Read-Coding patient data
• Attending training and events organised by the Practice or other agencies, where appropriate

Confidentiality:-

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety:-

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risk
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:-

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development:-

• In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:-

• The post-holder will strive to maintain quality within the Practice, and will alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:-

• The post-holder should recognize the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:-

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Qualifications

Essential

• *MBBS or equivalent medical degree
• *Full registration with GMC
• *Certification of Completion of Training (JCPTGP/PMETB)
• *Inclusion on Performers List
• *Evidence of a commitment to on-going personal & professional
• development

Desirable

• *MRCGP

Experience

Essential

• *Experience of working in primary care in an area with significant health
• problems
• *Experience of providing primary care in and out of hours

Desirable

• *Experience in development of areas of clinical expertise
• *Experience of audit and improving care for patients

Knowledge & Understanding

Desirable

• *Understanding the role of medical services in a wider public health
• agenda
• *Knowledge of the demographic characteristics that affect health and
• health care in the area
• *Understanding current NHS policies

Personal Skills and Qualities

Essential

• *Ability to communicate clearly and effectively in English, both
• written and verbally.
• *Good organizational skills
• *Time management skills
• *Able to work under pressure
• *Working on own initiative
• *IT skills (including word processing and database work) as relevant
• to General Practice
• *Committed to quality and patient satisfaction
• *Committed to equal opportunities
• *Team worker

Other

Essential

• *Committed to working as part of a multi- disciplinary, multi-agency primary care team
• *Openness to explore alternative working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Patient Management

- Create opportunities to address patients care needs in the most expedient way, taking into

account that continuity of care and access to services are often in direct conflict.

- Encourage patients to be aware of the service pressures within primary care and to manage

their expectations of what we can realistically deliver in a manner that is fair and

proportionate for all care priorities.

- Make improved use of the telephone and other technologies. Encourage patients to rely on face to-face consultation only where there is a clinical need to do so.

- Communicate and reassure patients of the need to offer alternative care options where appropriate and safe to do so.

- To immediately highlight any concerns you may have in respect of safety or quality of patient care to the PCN Clinical Director/Practice Partners/PCN Manager.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding the role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Contribution to the Implementation of Services

Research and Development

- Is able to identify, critically appraise and present significant events related to own performance and discuss within the clinical team.

- Actively contributes to Practice/Service/Team audit/Research activity as required.

- Instigates audit activity as required e.g. new services.

- Contributing to evaluation/audit and clinical standard setting within the organisation.

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Important Information:

6 sessions per week

15 appointments per session

Share of visits when required (normally completed by Paramedic)

Mix of telephone, face-to-face appointments

Provide high-quality patient care

Ensure that each patient encounter is maximized to attain contractual target requirements

Work collaboratively & contribute to the management and completion of general clinical administration, including bloods, tasks, urgent enquiries, medical reports.

Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS skills
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• na

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration (England)
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Desirable

• na

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience of providing primary care in and out of hours

Desirable

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience in development of areas of clinical expertise
• Experience of audit and improving care for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).