Job responsibilities

Professional supervision and management of junior medical staff including the observance of local employment and human resource policies and procedures;

Duties and Responsibilities of the post

Qualifications

Essential

• MB BS or Equivalent
• Full GMC Registration
• Post graduate qualification in ophthalmology FRCOphth or equivalent
• Fully Accredited for Higher Specialist Training or will be eligible for inclusion on the Specialist Register within 6 months of the interview date.
• MRCP/MRCS or Equivalent
• Current BLS Certification
• Special Interest in Ophthalmology Paediatrics, Cataract Surgery

Desirable

• Membership of relevant Specialist Societies or Associations.
• Higher degree e.g. MSc, MD or equivalent.

Research

Essential

• Understanding and interest in research.
• Ability to appraise research critically
• Ability to supervise juniors undertaking research projects.
• Evidence of recent research and development activity

Desirable

• Publications in nationally and internationally recognised peer-reviewed journals on subjects relevant to the specialty

Teaching

Essential

• Experience of and a commitment to training/ teaching undergraduate and postgraduates.
• Appraisal and assessment skills.
• Ability to asses clinical competencies
• Enthusiastic and ability to inspire and lead others.

Desirable

• Willingness to develop new approaches to teaching.
• Post Graduate qualification in teaching and training.

Audit/ Quality Improvement

Essential

• Effective participation in and a commitment to clinical audit.
• Participation in a quality improvement programme
• Experience of quality improvement work and audit

Desirable

• Undergone training in teaching and willingness to organise relevant audit activities including quality improvement evidence
• Completion of formal courses in Audit and quality improvement.
• Published Audit including quality improvement.

Experience / Clinical Skills

Essential

• Fully trained in Ophthalmology
• Excellent clinical skills and experience requisite to meeting all aspects of the Job Plan
• Ability to apply sound clinical judgment to problems.
• Demonstrates clear, logical thinking / analytical approach.
• Service provisional Minimum 4 days working week.

Desirable

• Service provisional Minimum 4 days working week.

Equality & Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Communication Skills

Essential

• Demonstrable skills in written and spoken English that are adequate to enable effective communication with patients and colleagues
• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding.
• Highly Developed Emotional Intelligence

Desirable

• Highly developed emotional intelligence
• High standard of presentation both written and verbal
• Demonstrable track record of successful change management
• Proven ability to maintain focus in a demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.

To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -

• Validating patient demographic details and updating as necessary
• Making, changing or cancelling outpatient appointments
• Updating computerised records of patient information in line with departmental and hospital policies and procedures.
• Understanding all information contained on the system to assist patients and staff with queries on the telephone
• To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
• To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
• To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
• To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
• To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
• To continue striving to improve the service, making suggestions to the Team Leader as necessary.

To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.

To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.

To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.

To undertake any other duties in line with the grade as directed by the Team Leader.

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential

• GCSE or equivalent English Language & Math Accurate Keyboard Skills

Desirable

• RSA II or equivalent word processing NVQ (Customer Based) Level 2

Experience

Essential

• Approximately 2 years in a busy office environment, including telephone answering duties

Desirable

• NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard

Communication and relationship skills

Essential

• Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
• Ability to prioritise and organise workload Team work

Analytical & Judgement skills

Essential

• Good level of literacy Numeracy evidenced in application

Desirable

• NHS booking guidelines and referral to treatment polic

Planning & Organisation skills

Essential

• To be able undertake tasks within deadlines and targets

Skills

Essential

• Able to work independently as well as part of a team

Other requirements specific to the role

Essential

• Confidentiality
• Flexibility

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).