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Unity Health

Medical Receptionist

Unity Health View all jobs

East Yorkshire and Northern Lincolnshire, Yorkshire and the Humber

Permanent

GP/General Practitioner

GBP 12 per year

Posted 2 day(s) ago

Reference: A4504-26-0002

Job summary

We're looking for committed, enthusiastic people to join our innovative multi-disciplinary team based in York's newest purpose-built primary care facility.

As the successful candidate, you will be a key part of our two partner practice and will work alongside a growing team.

You will be the first point of contact for patients and be responsible for receiving, assisting, and signposting patients in accessing the appropriate service in a courteous, efficient, and effective way. You will also provide general assistance to the practice team.

At Unity Health, the main way that patients contact us is via email or phone depending on the patient's preference. We do not make patients complete an online form so all contact made by a patient to the surgery will be answered by a member of Unity Health staff.

Unity Health currently operates 2 surgeries to the South and East of York, close to excellent local amenities. We are a consistently high QoF achiever, a supporting member of the Humber & North Yorkshire ICB and an active member of the Student Health Association (SHA).

Main duties of the job

The main duties as a medical receptionist at Unity Health will include:

- Being the first point of contact for all people contacting the surgery in person, via email and on the telephone. This can be people from patients and their carers to delivery men and contractors.

- Accurately signposting patients to the most appropriate service/person for their need using training provided and resources made available.

- Providing assistance to the wider team in the surgery.

- Projecting a positive and friendly image of the surgery.

- Booking and amending appointments appropriately.

- Play a huge role in the day to day running of the surgery to ensure that things run smoothly.

- Report any concerns to the relevant persons at the earliest opportunity.

- Have strong IT skills which are vital to this role

About us

The practice is stable, led by a strong partnership and supported by a loyal team of staff. We offer a full range of services, with the provision of high-quality care and enhanced patient experience being at the heart of the practice development.

Unity Health is a York-based NHS GP practice, serving more than 16,000 patients. It has a long history of family medicine dating back over 60 years. It also has over 30 years' experience in student health, providing healthcare to the University of York.

We see a wide range of conditions presented by the variety of patients coming into the practice. No two days are the same which makes it a very interesting workplace.

The reception team is made up of approximately 15 receptionists who work there hours across the week and at both surgeries.

Kimberlow Hill Surgery is open 8am-8pm Monday Thursday, 8am-6pm Friday and 9am-1pm Saturday meaning there is a lot of flexibility with hours. Wenlock Terrace surgery is open 8am-6pm Monday Friday. We work on a rolling shift pattern, at interview your hours will be discussed, we will then propose some hours to you, once accepted these will be your hours going forward. Overtime is available.

The whole practice is one big team here at Unity Health and we often arrange social events outside of work to get together and enjoy each other's company away from work.

Benefits of the job include on-site parking, cycle to work scheme and NHS pension.

Details

Date posted

22 September 2026

Pay scheme

Other

Salary

£12.71 to £12.85 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4504-26-0002

Job locations

Kimberlow Hill

York

North Yorkshire

YO10 5LA

United Kingdom

Wenlock Terrace Surgery

York

North Yorkshire

YO10 4DU

United Kingdom

Job description

Job responsibilities

JOB TITLE: Medical Receptionist

REPORTS TO: Managine partner, Executive Assistant and Operations Lead

HOURS: Various TBA, Monday to Friday

Overview

First point of contact for patients, both on the reception desks and phones.

Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.

The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role.

Responsibilities

1. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified

2. Quality

The post holder will strive to maintain quality within the Practice, and will:

To work within the clinical computer system to improve and maintain data quality
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

3. Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare

workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

4. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

5. Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

6. Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

7. Contribution to the Implementation of Services

The post holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Safeguarding Children

Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018).

All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of

What To Do If Youre Worried A Child Is Being Abused (2015) https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf

It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019).

Safeguarding Adults

Under sections 42 to 47 of the Care Act (2014) chapter 14 of the statutory guidance states:

Safeguarding means protecting an adults right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adults wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

Professionals should work with the adult to establish what being safe means to them and how that can be best achieved.

All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018) and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyones business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy.

http://www.legislation.gov.uk/ukpga/2014/23/contents/enacted

Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Job description

Job responsibilities

JOB TITLE: Medical Receptionist

REPORTS TO: Managine partner, Executive Assistant and Operations Lead

HOURS: Various TBA, Monday to Friday

Overview

First point of contact for patients, both on the reception desks and phones.

Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.

The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role.

Responsibilities

1. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified

2. Quality

The post holder will strive to maintain quality within the Practice, and will:

To work within the clinical computer system to improve and maintain data quality
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

3. Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare

workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

4. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

5. Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

6. Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

7. Contribution to the Implementation of Services

The post holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Safeguarding Children

Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018).

All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of

What To Do If Youre Worried A Child Is Being Abused (2015) https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf

It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019).

Safeguarding Adults

Under sections 42 to 47 of the Care Act (2014) chapter 14 of the statutory guidance states:

Safeguarding means protecting an adults right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adults wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

Professionals should work with the adult to establish what being safe means to them and how that can be best achieved.

All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018) and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyones business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy.

http://www.legislation.gov.uk/ukpga/2014/23/contents/enacted

Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Desirable

Qualification in Reception & Administration
Qualification in Health & Social care

Knowledge and Skills

Essential

Communication skills
Basic IT skills

Experience

Essential

Experience in Customer Service

Desirable

Experience as a Medical Receptionist
Experience in Primary Care

Person Specification

Qualifications

Desirable

Qualification in Reception & Administration
Qualification in Health & Social care

Knowledge and Skills

Essential

Communication skills
Basic IT skills

Experience

Essential

Experience in Customer Service

Desirable

Experience as a Medical Receptionist
Experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unity Health

Address

Kimberlow Hill

York

North Yorkshire

YO10 5LA

United Kingdom

Employer's website

https://www.unityhealth.info/ (Opens in a new tab)

Employer details

Employer name

Unity Health

Address

Kimberlow Hill

York

North Yorkshire

YO10 5LA

United Kingdom

Employer's website

https://www.unityhealth.info/ (Opens in a new tab)

FedBucks Ltd

Operations and Workforce Lead Phoenix Health PCN

FedBucks Ltd View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 15 per year

Posted 29 day(s) ago

Reference: E0093-26-0049

Job summary

Phoenix Health Primary Care Network

Salary: £19,500 per annum

Hours: 25 hours per week

Base: Across PCN Practice Locations and Bucks

NHS Pension

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

For a full job description please email: [email protected]

The PCN Operations & Workforce Lead will play a key role in supporting the effective delivery of Primary Care Network (PCN) priorities through strong operational leadership, workforce coordination and project delivery.

Working closely with the Clinical Director, PCN Manager and Practice Managers, the postholder will lead on workforce planning, deployment and optimisation, ensuring that PCN resources are utilised effectively to meet the needs of patients, practices and the wider network.

Main duties of the job

The role will focus on the operational delivery of PCN services, workforce development, project implementation and performance monitoring, helping to ensure that network priorities are delivered efficiently and in line with local and national objectives.

The postholder will work collaboratively across member practices and with key stakeholders to support service improvement.

About the PCN

Phoenix Health PCN brings together three GP practices across Buckinghamshire working collaboratively to deliver more coordinated, accessible, and proactive healthcare for our local communities.

Our multidisciplinary team includes Health and Wellbeing Coaches, Clinical Pharmacists who support safe and effective medicines management, Pharmacy Technicians who assist with repeat prescribing and medication reviews, Care Coordinators who help patients navigate health and social care services, and Paramedics who provide timely assessment and urgent care within the community.

As demand grows and the needs of our population become increasingly complex, we are committed to strengthening our workforce further. We aim to expand our team with dedicated professionals who can help us provide tailored support to our most vulnerable patients such as those who may struggle with long-term conditions, frailty, social isolation, or barriers to accessing care. Our goal is to enhance continuity of care, improve patient outcomes, and ensure that everyone receives the right care at the right time.

About us

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0093-26-0049

Job locations

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Haddenham Medical Centre

Stanbridge Road

Haddenham

Bucks

HP17 8JX

United Kingdom

Cross Keys Practice

60 High Street

PRINCES RISBOROUGH

Buckinghamshire

HP27 0AX

United Kingdom

Job description

Job responsibilities

Key Responsibilities

Operations and Service Delivery

Coordinate the operational delivery of PCN services and programmes.
Support the implementation of PCN priorities and strategic objectives.
Develop and maintain effective systems and processes to improve efficiency across the network.
Monitor progress against agreed work plans and objectives.
Identify operational risks and escalate issues appropriately.
Support service development and quality improvement initiatives across member practices.

Workforce Planning and Development

Lead workforce planning activities across the PCN.
Coordinate the effective deployment and utilisation of ARRS-funded roles.
Monitor workforce capacity, utilisation and productivity.
Support recruitment, onboarding and retention initiatives.
Work with practices to identify workforce gaps and opportunities for service improvement.
Develop workforce reports and recommendations to inform decision-making.
Support workforce development and training programmes.

Performance and Reporting

Monitor delivery against PCN contractual requirements and agreed priorities.
Analyse workforce, activity and service data to identify trends and opportunities for improvement.
Support the development of performance dashboards and reporting frameworks.
Provide assurance reports to the Clinical Director and PCN Board as required.

Project and Change Management

Coordinate the implementation of new services, initiatives and projects.
Support the delivery of transformation and service redesign programmes.
Track project milestones, risks and outcomes.
Facilitate collaboration between practices and stakeholders to support successful implementation.
Promote a culture of continuous improvement across the network.

Essential

Experience in healthcare, primary care or NHS settings
Experience of workforce planning or operational management
Strong project management and organisational skills
Excellent communication and stakeholder management skills
Ability to analyse and interpret performance data

Desirable

Experience of working with GP practices or Integrated Care Systems.
Knowledge of Primary Care Networks and PCN DES requirements.

Job description

Job responsibilities

Key Responsibilities

Operations and Service Delivery

Coordinate the operational delivery of PCN services and programmes.
Support the implementation of PCN priorities and strategic objectives.
Develop and maintain effective systems and processes to improve efficiency across the network.
Monitor progress against agreed work plans and objectives.
Identify operational risks and escalate issues appropriately.
Support service development and quality improvement initiatives across member practices.

Workforce Planning and Development

Lead workforce planning activities across the PCN.
Coordinate the effective deployment and utilisation of ARRS-funded roles.
Monitor workforce capacity, utilisation and productivity.
Support recruitment, onboarding and retention initiatives.
Work with practices to identify workforce gaps and opportunities for service improvement.
Develop workforce reports and recommendations to inform decision-making.
Support workforce development and training programmes.

Performance and Reporting

Monitor delivery against PCN contractual requirements and agreed priorities.
Analyse workforce, activity and service data to identify trends and opportunities for improvement.
Support the development of performance dashboards and reporting frameworks.
Provide assurance reports to the Clinical Director and PCN Board as required.

Project and Change Management

Coordinate the implementation of new services, initiatives and projects.
Support the delivery of transformation and service redesign programmes.
Track project milestones, risks and outcomes.
Facilitate collaboration between practices and stakeholders to support successful implementation.
Promote a culture of continuous improvement across the network.

Essential

Experience in healthcare, primary care or NHS settings
Experience of workforce planning or operational management
Strong project management and organisational skills
Excellent communication and stakeholder management skills
Ability to analyse and interpret performance data

Desirable

Experience of working with GP practices or Integrated Care Systems.
Knowledge of Primary Care Networks and PCN DES requirements.

Person Specification

Qualifications

Essential

Educated to GCSE Standard
Evidence of continuing professional development.

Experience

Essential

Experience of operational management within healthcare, primary care, NHS or a comparable environment.
Experience of workforce planning, coordination or resource management.
Experience of leading projects and service improvement initiatives.
Experience of working with multiple stakeholders and managing competing priorities.
Experience of analysing and interpreting performance data.

Skills and knowledge

Essential

Excellent organisational and planning skills.
Strong project and programme management abilities.
Ability to build effective relationships across organisations.
Strong communication and influencing skills.
Ability to interpret data and produce meaningful reports.
Strong problem-solving and decision-making skills.
Good understanding of workforce challenges within primary care.

Desirable

Knowledge of Primary Care Networks and PCN DES requirements.
Understanding of the Additional Roles Reimbursement Scheme (ARRS).
Experience of workforce transformation programmes.
Experience of working with GP practices or Integrated Care Systems.

Personal Attributes

Essential

Proactive and self-motivated.
Collaborative and relationship focused.
Adaptable and resilient.
Solution-oriented with a focus on delivery.
Committed to improving patient services and supporting primary care teams.
Full clean driving licence, ability to travel across sites

Person Specification

Qualifications

Essential

Educated to GCSE Standard
Evidence of continuing professional development.

Experience

Essential

Experience of operational management within healthcare, primary care, NHS or a comparable environment.
Experience of workforce planning, coordination or resource management.
Experience of leading projects and service improvement initiatives.
Experience of working with multiple stakeholders and managing competing priorities.
Experience of analysing and interpreting performance data.

Skills and knowledge

Essential

Excellent organisational and planning skills.
Strong project and programme management abilities.
Ability to build effective relationships across organisations.
Strong communication and influencing skills.
Ability to interpret data and produce meaningful reports.
Strong problem-solving and decision-making skills.
Good understanding of workforce challenges within primary care.

Desirable

Knowledge of Primary Care Networks and PCN DES requirements.
Understanding of the Additional Roles Reimbursement Scheme (ARRS).
Experience of workforce transformation programmes.
Experience of working with GP practices or Integrated Care Systems.

Personal Attributes

Essential

Proactive and self-motivated.
Collaborative and relationship focused.
Adaptable and resilient.
Solution-oriented with a focus on delivery.
Committed to improving patient services and supporting primary care teams.
Full clean driving licence, ability to travel across sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

FedBucks Ltd

PCN Manager Phoenix Health Primary Care Network

FedBucks Ltd View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 25 per year

Posted 29 day(s) ago

Reference: E0093-26-0051

Job summary

Phoenix Health Primary Care Network

Salary: £25 per hour

Post: 15 hours per month fixed term 12 months

Base:Across PCN Practice Locations and Bucks

NHS Pension

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

For a full job description please email: [email protected]

We are seeking an experienced and ambitious PCN Manager to provide strategic leadership, governance and organisational support to our Primary Care Network (PCN). Working closely with the Clinical Director, PCN Board and member practices, you will play a pivotal role in shaping the future direction of the Network and ensuring the successful delivery of its strategic priorities.

This is an exciting opportunity for a skilled Primary Care or NHS leader who can bring strategic insight, strong governance expertise and a collaborative approach to support the ongoing development of the PCN and the services we provide to our population.

Main duties of the job

This is a flexible, part-time position ideally suited to an experienced Primary Care or NHS Manager who can provide strategic oversight, organisational leadership and governance while supporting the operational leadership provided by the PCN Operations & Workforce Lead.

About the PCN

Phoenix Health PCN brings together three GP practices across Buckinghamshire working collaboratively to deliver more coordinated, accessible, and proactive healthcare for our local communities.

Our multidisciplinary team includes Health and Wellbeing Coaches, Clinical Pharmacists who support safe and effective medicines management, Pharmacy Technicians who assist with repeat prescribing and medication reviews, Care Coordinators who help patients navigate health and social care services, and Paramedics who provide timely assessment and urgent care within the community.

As demand grows and the needs of our population become increasingly complex, we are committed to strengthening our workforce further. We aim to expand our team with dedicated professionals who can help us provide tailored support to our most vulnerable patients such as those who may struggle with long-term conditions, frailty, social isolation, or barriers to accessing care. Our goal is to enhance continuity of care, improve patient outcomes, and ensure that everyone receives the right care at the right time.

About us

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£25 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

E0093-26-0051

Job locations

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Haddenham Medical Centre

Stanbridge Road

Haddenham

Bucks

HP17 8JX

United Kingdom

Cross Keys Practice

60 High Street

PRINCES RISBOROUGH

Buckinghamshire

HP27 0AX

United Kingdom

Job description

Job responsibilities

Key Responsibilities

Strategic Leadership

Support the Clinical Director and PCN Board in delivering the Network's strategic objectives.
Provide professional advice on operational, governance and organisational matters.
Support the development and review of the PCN's annual business plan and work programme.
Ensure that agreed priorities are translated into clear operational actions.
Identify opportunities to improve efficiency, collaboration and service delivery across the Network.

Governance and Board Support

Attend and support PCN Board meetings.
Prepare agendas, reports and supporting documentation in conjunction with the Clinical Director.
Ensure accurate minutes and action logs are maintained.
Monitor progress against Board decisions and agreed actions.
Maintain governance documentation, policies and organisational records.
Support compliance with the PCN DES, national guidance and local contractual requirements.
Maintain oversight of the PCN risk register and ensure risks are appropriately escalated.

Line Management and Professional Support

Provide line management for the PCN Operations & Workforce Lead.
Hold regular one-to-one meetings to review progress, priorities and wellbeing.
Support objective setting, performance development and annual appraisal.
Provide mentoring, coaching and professional guidance.
Support the resolution of operational challenges and remove barriers to delivery.
Escalate significant issues to the Clinical Director where appropriate.

Performance Oversight

Review delivery against the PCN's objectives, contractual requirements and work plan.
Monitor key performance indicators and operational reports.
Provide assurance to the Clinical Director and Board regarding progress and delivery.
Identify areas of risk or underperformance and work with the Operations & Workforce Lead to develop improvement plans.
Ensure appropriate reporting arrangements are in place.

Financial Oversight

Support oversight of PCN budgets and commissioned funding.
Review financial reports and expenditure with the finance team.
Support planning for investment of PCN resources.
Ensure resources are used effectively and in line with agreed priorities

Job description

Job responsibilities

Key Responsibilities

Strategic Leadership

Support the Clinical Director and PCN Board in delivering the Network's strategic objectives.
Provide professional advice on operational, governance and organisational matters.
Support the development and review of the PCN's annual business plan and work programme.
Ensure that agreed priorities are translated into clear operational actions.
Identify opportunities to improve efficiency, collaboration and service delivery across the Network.

Governance and Board Support

Attend and support PCN Board meetings.
Prepare agendas, reports and supporting documentation in conjunction with the Clinical Director.
Ensure accurate minutes and action logs are maintained.
Monitor progress against Board decisions and agreed actions.
Maintain governance documentation, policies and organisational records.
Support compliance with the PCN DES, national guidance and local contractual requirements.
Maintain oversight of the PCN risk register and ensure risks are appropriately escalated.

Line Management and Professional Support

Provide line management for the PCN Operations & Workforce Lead.
Hold regular one-to-one meetings to review progress, priorities and wellbeing.
Support objective setting, performance development and annual appraisal.
Provide mentoring, coaching and professional guidance.
Support the resolution of operational challenges and remove barriers to delivery.
Escalate significant issues to the Clinical Director where appropriate.

Performance Oversight

Review delivery against the PCN's objectives, contractual requirements and work plan.
Monitor key performance indicators and operational reports.
Provide assurance to the Clinical Director and Board regarding progress and delivery.
Identify areas of risk or underperformance and work with the Operations & Workforce Lead to develop improvement plans.
Ensure appropriate reporting arrangements are in place.

Financial Oversight

Support oversight of PCN budgets and commissioned funding.
Review financial reports and expenditure with the finance team.
Support planning for investment of PCN resources.
Ensure resources are used effectively and in line with agreed priorities

Person Specification

Qualifications

Essential

Educated to degree level or equivalent experience
Evidence of continuing professional development

Personal Attributes

Essential

Professional and approachable.
Highly organised with excellent attention to detail.
Flexible and adaptable.
Calm under pressure.
Collaborative and supportive leadership style.
Able to influence and build effective relationships.
Committed to continuous improvement and high-quality patient care.
Full clean driving licence, ability to travel across sites

Experience

Essential

Significant experience of working within General Practice, Primary Care or the NHS.
Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
Experience supporting Boards, committees or senior leadership teams.
Experience of governance, operational management and organisational development.
Experience line managing or supervising staff.
Experience managing multiple stakeholders and competing priorities.
Excellent organisational and planning skills.
Strong leadership and interpersonal skills.
Excellent written and verbal communication.
High-quality report writing and minute-taking skills.
Ability to analyse information and provide clear recommendations.
Excellent IT skills, including Microsoft Office 365.
Ability to work independently with minimal supervision.

Skills and knowledge

Essential

Strong understanding of Primary Care Networks and the PCN DES.
Knowledge of NHS governance and organisational structures.
Understanding of workforce, finance and performance management within primary care.
Knowledge of information governance and data protection requirements.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent experience
Evidence of continuing professional development

Personal Attributes

Essential

Professional and approachable.
Highly organised with excellent attention to detail.
Flexible and adaptable.
Calm under pressure.
Collaborative and supportive leadership style.
Able to influence and build effective relationships.
Committed to continuous improvement and high-quality patient care.
Full clean driving licence, ability to travel across sites

Experience

Essential

Significant experience of working within General Practice, Primary Care or the NHS.
Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
Experience supporting Boards, committees or senior leadership teams.
Experience of governance, operational management and organisational development.
Experience line managing or supervising staff.
Experience managing multiple stakeholders and competing priorities.
Excellent organisational and planning skills.
Strong leadership and interpersonal skills.
Excellent written and verbal communication.
High-quality report writing and minute-taking skills.
Ability to analyse information and provide clear recommendations.
Excellent IT skills, including Microsoft Office 365.
Ability to work independently with minimal supervision.

Skills and knowledge

Essential

Strong understanding of Primary Care Networks and the PCN DES.
Knowledge of NHS governance and organisational structures.
Understanding of workforce, finance and performance management within primary care.
Knowledge of information governance and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

FedBucks Ltd

Social Prescribing Link Worker - Phoenix Health Primary Care Network

FedBucks Ltd View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 13 per year

Posted 29 day(s) ago

Reference: E0093-26-0052

Job summary

Phoenix Health Primary Care Network

Salary: £26,325 per annum (Full-Time Equivalent)

Hours: 9.5 hours per week

Actual Salary: £6,669 per annum

Base: Across PCN Practice Locations and Bucks

NHS Pension

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

For a full job description please email: [email protected]

Phoenix Health PCN is seeking an enthusiastic and compassionate Social Prescriber to join our multidisciplinary team. The successful candidate will support people with long-term conditions, frailty, end-of-life diagnoses, social isolation and other complex needs to improve their wellbeing, independence and quality of life through personalised support and community-based solutions.

About the PCN

Phoenix Health PCN brings together three GP practices across Buckinghamshire working collaboratively to deliver more coordinated, accessible, and proactive healthcare for our local communities.

Our multidisciplinary team includes Health and Wellbeing Coaches, Clinical Pharmacists who support safe and effective medicines management, Pharmacy Technicians who assist with repeat prescribing and medication reviews, Care Coordinators who help patients navigate health and social care services, and Paramedics who provide timely assessment and urgent care within the community.

Main duties of the job

As demand grows and the needs of our population become increasingly complex, we are committed to strengthening our workforce further. We aim to expand our team with dedicated professionals who can help us provide tailored support to our most vulnerable patients such as those who may struggle with long-term conditions, frailty, social isolation, or barriers to accessing care. Our goal is to enhance continuity of care, improve patient outcomes, and ensure that everyone receives the right care at the right time.

Job responsibilities

To provide personalised, holistic support to people with long term conditions and other specified groups enabling them to access services across the community.

Facilitate holistic care planning and co-ordination of input from different professionals

Provide information/advice to patients about a range of services to promote their health, lifestyle and maintain independence within communities

Facilitate access to services available in the community

Reduce demand on statutory services to prevent avoidable hospital admissions, residential care placements and GP referrals.

About us

About FedBucks

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£13.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0093-26-0052

Job locations

Haddenham Health Centre

Stanbridge Road

Haddenham

Aylesbury

Buckinghamshire

HP17 8JX

United Kingdom

Unity Health

Stratton Road

Princes Risborough

Buckinghamshire

HP27 9AX

United Kingdom

Wellington House Practice

5 Station Road

Chinnor

Oxfordshire

OX39 4PX

United Kingdom

Unity Health

High Street

Long Crendon

Aylesbury

Buckinghamshire

HP18 9AF

United Kingdom

The Rycote Practice

East Street

Thame

Oxfordshire

OX9 3JZ

United Kingdom

Brill Surgery

Aylesbury

Bucks

HP18 9SA

United Kingdom

Job description

Job responsibilities

Job responsibilities

To provide personalised, holistic support to people with long-term conditions and other specified groups enabling them to access services across the community.

The aims are to

Facilitate holistic care planning and co-ordination of input from different professionals

Provide information and advice to patients about a range of services to promote their health, lifestyle and maintain independence within communities

Facilitate access to services available in the community

Reduce demand on statutory services to prevent avoidable hospital admissions, residential care placements and GP referrals.

The Social Prescriber must have started or willingness to complete the below:

NHS England and NHS Improvement online learning programme

https://www.e-lfh.org.uk/programmes/social-prescribing/

Be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute

https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/

Job description

Job responsibilities

Job responsibilities

To provide personalised, holistic support to people with long-term conditions and other specified groups enabling them to access services across the community.

The aims are to

Facilitate holistic care planning and co-ordination of input from different professionals

Provide information and advice to patients about a range of services to promote their health, lifestyle and maintain independence within communities

Facilitate access to services available in the community

Reduce demand on statutory services to prevent avoidable hospital admissions, residential care placements and GP referrals.

The Social Prescriber must have started or willingness to complete the below:

NHS England and NHS Improvement online learning programme

https://www.e-lfh.org.uk/programmes/social-prescribing/

Be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute

https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/

Person Specification

Skills and Knowledge

Essential

Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

Knowledge of the personalised care approach
Knowledge of community development approaches
Knowledge of VCSE and community services in the PCN

Personal Attributes

Essential

Ability to listen, empathise with people and provide person centred support in a non-judgemental way
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Commitment to reducing health inequalities and proactively working to reach people in all communities
Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
Ability to identify risk and assess, manage risk when working with individuals
Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the link worker role, e.g. when there is a mental health need requiring a qualified practitioner

Experience

Essential

At least 1 years experience as a Social Prescriber Link Worker
Experience of working directly in a community development context, adult health and social care, learning support or public health, health improvement including unpaid work
Experience of supporting people, their families and carers in a related role including unpaid work

Desirable

Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
Experience of working with the VCSE sector in a paid or unpaid capacity, including with volunteers and small community groups
Experience of partnership, collaborative working and of building relationships across a variety of organisations

Qualifications

Essential

NVQ Level 3 Advanced level or equivalent qualifications or working towards
Demonstrable commitment to professional and personal development

Person Specification

Skills and Knowledge

Essential

Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

Knowledge of the personalised care approach
Knowledge of community development approaches
Knowledge of VCSE and community services in the PCN

Personal Attributes

Essential

Ability to listen, empathise with people and provide person centred support in a non-judgemental way
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Commitment to reducing health inequalities and proactively working to reach people in all communities
Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
Ability to identify risk and assess, manage risk when working with individuals
Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the link worker role, e.g. when there is a mental health need requiring a qualified practitioner

Experience

Essential

At least 1 years experience as a Social Prescriber Link Worker
Experience of working directly in a community development context, adult health and social care, learning support or public health, health improvement including unpaid work
Experience of supporting people, their families and carers in a related role including unpaid work

Desirable

Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
Experience of working with the VCSE sector in a paid or unpaid capacity, including with volunteers and small community groups
Experience of partnership, collaborative working and of building relationships across a variety of organisations

Qualifications

Essential

NVQ Level 3 Advanced level or equivalent qualifications or working towards
Demonstrable commitment to professional and personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Haddenham Health Centre

Stanbridge Road

Haddenham

Aylesbury

Buckinghamshire

HP17 8JX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Employer details

Employer name

FedBucks Ltd

Address

Haddenham Health Centre

Stanbridge Road

Haddenham

Aylesbury

Buckinghamshire

HP17 8JX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)