Job responsibilities

• Practice Learning Time and training delivery
• Coordinate and chair Practice Learning Time sessions, including maintaining the schedule, liaising with presenters, arranging resources and facilities, communicating with staff, monitoring attendance and ensuring agreed follow-up actions are recorded.
• Support the development of Practice Learning Time programmes, presentations, slide packs and associated learning materials in conjunction with the Head of People and Organisational Development and relevant subject matter experts.
• Support the design and development of internal training sessions, guidance, e-learning resources and other learning materials.
• Deliver training within the postholder's knowledge and competence or following appropriate training, guidance and approval.
• Coordinate and deliver Basic Life Support training, subject to maintaining the required knowledge, competence and accreditation, and coordinate other approved clinical or non-clinical training with the appropriate clinical lead, manager or accredited trainer.
• Assist colleagues who deliver internal training with planning, materials, organisation, attendance records and evaluation.
• Gather participant feedback and use it to recommend practical improvements to future sessions.
• Induction and onboarding
• Coordinate and support effective induction arrangements for new clinical and non-clinical employees.
• Deliver agreed elements of the organisational induction programme, including an introduction to Tower Family Healthcare, while coordinating specialist input from HR, IT and other relevant teams.
• Maintain induction schedules, checklists, packs, presentations and supporting resources.
• Work with managers and subject matter experts to ensure new starters receive appropriate organisational, role-specific and systems training.
• Coordinate clinical computer and systems training for trainees and other relevant staff using approved internal trainers.
• Support induction arrangements for trainees, medical students and other learners undertaking placements within Tower.
• Monitor completion of agreed induction requirements, follow up outstanding activity and escalate concerns where appropriate.
• Gather feedback and contribute to improvements in the onboarding experience.
• Clinical and non-clinical development
• Coordinate approved clinical and non-clinical training and development activity with the relevant managers, clinical leads and the Head of People and Organisational Development.
• Liaise with employees and managers regarding development requests, course arrangements, competency requirements and agreed next steps.
• Support relevant learning, development and competency programmes where appropriate, while ensuring clinical decisions and competency sign-off remain with suitably qualified leads.
• Maintain records of agreed development activity, attendance, completion and supporting evidence.
• Prepare training requests and supporting information for consideration through Tower's agreed approval routes.
• Training systems compliance and reporting
• Administer relevant learning and training systems and ensure staff are appropriately registered and able to access required learning.
• Maintain accurate, timely and confidential training and development records, including attendance, completion, certificates and renewal dates.
• Monitor statutory, mandatory and role-specific training completion and identify overdue or upcoming requirements.
• Issue reminders, follow up outstanding requirements and escalate continuing non-compliance to the appropriate manager or the Head of People and Organisational Development.
• Run and maintain routine training compliance reports and provide accurate information for managers and relevant organisational meetings.
• Identify apparent gaps, trends or discrepancies within training data and raise these with the appropriate lead for review.
• Provide supporting evidence for workforce learning audits, inspections and compliance reviews as required.
• Contribute to improvements in training systems and processes that strengthen data accuracy and accessibility.
• GPnav and digital development
• Support the promotion, implementation and ongoing development of GPnav and other future digital solutions under the direction of the relevant project leads.
• Develop and deliver approved GPnav demonstrations, training, guidance and supporting resources for internal and external users.
• Support onboarding and implementation activity for employees, managers, customers and other users where required.
• Gather feedback from users, prospective customers and stakeholders and communicate issues, suggestions and development opportunities to the relevant project leads.
• Participate in user testing and implementation activity when required, recording and communicating feedback accurately.
• Support stakeholder engagement, relationship building and follow-up activity connected with GPnav.
• Attend approved conferences, exhibitions, networking events and relevant primary care or digital healthcare forums to promote GPnav, build relationships and identify relevant developments and opportunities.
• Represent Tower professionally at external events and provide appropriate feedback and updates following attendance.
• Education placements and external relationships
• Coordinate and support medical student inductions, timetables, work schedules and placement arrangements.
• Support the coordination of trainee learning and development requirements as directed by the appropriate educational or clinical lead.
• Coordinate trainer meetings, conferences and other approved learning events.
• Maintain effective working relationships with universities, colleges, NHS organisations, training providers and other relevant partners.
• Liaise with external providers regarding course content, dates, availability, costs, bookings, changes and completion evidence.
• Identify potential partnership or learning opportunities and refer these to the appropriate lead for consideration.
• Policies processes and continuous improvement
• Contribute to the development, review, communication and implementation of learning and development policies, procedures and processes under the direction of the Head of People and Organisational Development.
• Apply agreed training and approval processes consistently and raise uncertainties or exceptions with the appropriate manager.
• Support the introduction and communication of approved learning and development initiatives.
• Provide practical feedback and suggestions to improve induction, training and workforce development processes.
• Support systems and processes that enable managers and employees to take appropriate responsibility for their learning and development.
• Communication administration and organisation
• Act as a central point of contact for routine training and development enquiries.
• Build effective working relationships with employees, managers, clinicians, trainees, students, trainers, providers and external partners.
• Communicate clearly and professionally through face-to-face, written and digital channels and adapt communication to meet differing needs and levels of experience.
• Manage and prioritise a varied workload, maintain clear action records and meet agreed deadlines.
• Use Microsoft 365 and other relevant systems to produce correspondence, presentations, reports, spreadsheets, learning resources and records.
• Coordinate meetings, training sessions and events and complete appropriate follow-up actions.
• Exercise initiative in resolving routine matters and escalate decisions, risks, expenditure or concerns outside the role's authority.
• Work effectively independently and as part of wider teams and work flexibly across Tower sites and services when required.
• Financial responsibilities
• Obtain and record course information and costs to support training requests and approval decisions.
• Forward approved invoices and payment information to Finance in accordance with agreed processes.
• Maintain accurate records of approved course costs and training agreements where required.
• The postholder does not hold or manage the organisational training budget and must not commit expenditure without the appropriate approval.

Knowledge

Essential

• Understanding of effective training
• coordination and accurate record keeping.
• Awareness of confidentiality, information
• governance and data protection
• requirements.
• Understanding of equality, diversity and
• inclusion and how these apply to learning
• activities.
• Awareness of the need to work within
• competence and escalate clinical or strategic
• decisions appropriately.

Desirable

• Knowledge of statutory and
• mandatory training requirements
• in primary care.
• Understanding of adult learning
• principles and training evaluation.
• Awareness of primary care
• workforce, education and digital
• healthcare developments.

Personal attributes

Essential

• Professional, approachable and supportive
• manner.
• Reliable, organised and accountable for
• agreed actions.
• Confident working with clinical and non
• clinical colleagues at different levels.
• Committed to continuous learning and service
• improvement.
• Discreet and trustworthy when handling
• confidential information.
• Flexible, adaptable and able to respond
• constructively to changing priorities.

Desirable

• Interest in workforce development,
• primary care innovation or digital
• healthcare.

Other requirements

Essential

• Ability to work flexibly across Tower Family
• Healthcare sites and attend approved
• external meetings and events.
• Ability to meet the travel requirements of the
• role.
• Commitment to Tower's values, policies and
• standards of conduct.
• Satisfactory completion of the checks
• appropriate to the role.

Desirable

• Flexibility to support occasional
• events outside usual working
• patterns where agreed in advance.

Experience

Essential

• Experience of coordinating training, learning,
• events or a comparable programme of
• activity.
• Experience of managing varied administrative
• tasks, records, deadlines and follow-up
• actions.
• Experience of working with managers and a
• range of internal or external stakeholders.
• Experience of preparing presentations,
• guidance, reports or learning resources.
• Experience of delivering information, training
• or presentations to individuals or groups.

Desirable

• Experience within primary care, the
• NHS or another regulated
• environment.
• Experience of coordinating
• induction, mandatory training or
• workforce development.
• Experience of chairing or
• facilitating meetings or learning
• sessions.
• Experience of supporting trainees,
• students or placements.
• Experience of demonstrating,
• promoting or supporting the
• implementation of a digital product
• or system.

Qualifications

Essential

• Good standard of general education,
• including English and mathematics or
• equivalent.
• Evidence of relevant continuing professional
• development.
• Willingness to undertake training required for
• the role and maintain relevant competence.

Desirable

• Relevant Level 3 or higher
• qualification in learning and
• development, training, business
• administration, HR or a related
• subject.
• Current BLS instructor or
• equivalent training qualification.

Skills and abilities

Essential

• Excellent organisational and time
• management skills, with the ability to manage
• competing priorities and meet deadlines.
• Clear, confident and professional written and
• verbal communication.
• Ability to coordinate meetings, events,
• trainers, resources and attendance.
• Ability to deliver agreed induction and
• training content effectively within knowledge
• and competence.
• Ability to chair meetings or learning sessions
• and maintain focus on the agreed agenda.
• Strong attention to detail and ability to
• maintain accurate confidential records.
• Ability to monitor routine compliance
• information, identify gaps and escalate
• concerns.
• Ability to use Microsoft 365, spreadsheets,
• presentations, online meetings and other
• relevant digital systems.
• Ability to build constructive working
• relationships and adapt communication to
• differing needs.
• Ability to work independently, use initiative
• and recognise the limits of delegated
• authority.

Desirable

• Ability to create e-learning or
• digital guidance resources.
• Confidence delivering external
• product demonstrations or
• supporting customer onboarding.
• Experience using an LMS, HR
• system or training compliance
• platform.
• Ability to gather and communicate
• structured user feedback relating
• to digital systems.

Job responsibilities

Administration and Professional Responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients journal

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure accurate completion of all necessary documentation associated with patient health care

Attend and participate in the practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

To assist in seasonal and special projects as requested e.g. flu campaign

To be aware of responsibilities under the Date Protection Act

Management of appointment system

Ensure total familiarity with all appointment systems, including regular and incidental variations

Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record

Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients

Monitor effectiveness of the system and report any problems or variations to the IT Lead(s)

Infection Control

Maintain high standards of infection control at all times, protecting patients, self and colleagues. This includes appropriate maintenance of the clinical equipment and stock. (Check and monitor equipment eg storage, cleaning schedule, fridge temperature checks, emergency trolley and drug store checks, expiry date checks).

Apply infection control measures within the practice according to practice, local and national guidelines.

Communication

Communicate clearly and effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and externally to sustain a high standard, professional approach.

Attend and contribute to practice and primary care team meetings.

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

To uphold confidentiality of patient records and practice information.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality and meets practice expectations

Deliver care according to NSF, NICE guidelines, QOF guidance and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

Evaluate patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Actively participate in the practice significant event procedures. Ensure learning and actions from significant event reviews are implemented and reviewed.

Safeguarding: Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients safeguarding health procedures and local guidance

Leadership personal and professional development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model.

Undertake mentorship for more junior staff, assessing competence against set standards. Support staff development in order to maximise potential.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Support and contribute to the teaching of nursing staff/ medical students/ GP registrars and administration staff as appropriate

Work with the partners and practice manager in planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Participate, undertake and support annual staff appraisal. Assess own learning needs and undertake learning as appropriate ensuring clinical portfolio, continued professional development and registration fit for purpose

Team working

Work as an effective and responsible team member, supporting others and working with the GP Partners, Practice Manager and nursing team exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence

Create clear referral mechanisms to meet patient need

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Discuss, highlight and work with the team to create opportunities to improve patient care

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team

Special requirements for the post

An ability to use your own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations

An understanding and acceptance of your own capabilities and awareness of your own limitations

Ability to work without direct supervision and determine your own workload priorities

Basic keyboard and computer skills

Flexibility of working hours

Communication

Communicate clearly and effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and externally to sustain a high standard, professional approach

Attend and contribute to practice and primary care team meetings

Contribution to the implementation of services

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect your own work

Participate in audit where appropriate

Confidentiality

Has been acquired by you during, or in the course of your employment, or has otherwise been acquired by you in confidence

Is related to patients including their identity, personal information and all of their medical records

Belongs to, or is held by Tower Family Healthcare whether stored electronically or otherwise and all details of Tower Family Healthcares premises, information, assets, internal communications, intellectual property, technical systems, projects, operating procedures and finance

Relates particularly to Tower family Healthcare, or that of other persons or bodies with whom we have dealings of any sort; and has not been made public by, or with our authority

Shall be confidential, and (save in the course of our business or as required by law) you shall not at any time, whether before or after the termination of your employment, disclose such information to any person without our prior written consent. A breach of this clause may be treated as gross misconduct leading to summary dismissal and / or criminal proceedings.

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice regarding the Data Protection and Freedom of Information Act

Collate, analyse and present clinical data and information to the team

Equality and diversity

You will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manor which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Qualifications

Essential

• Registered first level nurse MSc or equivalent with current registration
• Relevant nursing/health degree
• Accredited LBC Cytology
• Up to date life support training

Desirable

• Diabetes diploma / COPD diploma / Asthma Diploma
• ECDL
• Mentor/teaching qualification Teaching certificate
• Clinical supervision training and experience

Experience

Essential

• Minimum 5 years post registration nursing experience
• At least 3 years recent primary care / community nursing experience
• Demonstrate evidence of experience outlined within clinical practice section of job description
• Audit

Desirable

• Home visit assessment of patients
• Sexual Health including fitting / removal of IUCD and LAC
• Minor Surgery
• Child Health Surveillance

Skills

Essential

• Clinical skills & competency relevant to the practice nurse role.
• Communication skills written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Clinical examination
• IT Skills

Desirable

• Teaching and mentorship in clinical setting
• Telephone triage skills
• Change management
• Participate in the care of equipment

Knowledge

Essential

• In-depth knowledge and management of patients with long term conditions/chronic diseases
• Demonstrate knowledge and experience of the practice nurse role
• Patient group directions and associated policy

Desirable

• Ability to identify priorities on health in the area
• Local and national policy / Wider health economy
• EMIS clinical system

Other

Essential

• Full UK driving licence business use
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change week/evening /weekend working
• Enthusiasm
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care

Desirable

• Ability to work across boundaries
• Ability to undertake stock control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).