Job description

Job responsibilities

Patient Reception & Customer Service

• Welcoming patients and checking them in for appointments.
• Answering phone calls, managing inquiries, and booking appointments.
• Managing the patient waiting area and maintaining a professional environment.

• Processing patient registrations, referrals, and medical records.
• Handling incoming clinical post, emails, and electronic tasks.
• Utilizing medical software (e.g., EMIS Web, SystmOne) to update patient files.
• Liaising with hospitals, pharmacies, and external healthcare providers.

• Performing venepuncture (blood draws) for adult and/or pediatric patients.
• Correctly labeling, logging, and prepping blood samples for laboratory transport.
• Maintaining clinical hygiene, infection control, and strict safety standards.
• Managing clinic stock levels for phlebotomy consumables.

Person Specification

Qualifications

Essential

• Educated to GCSE level minimum
• Certified and well experienced in Phlebotomy (Venepuncture).
• Fully understanding of Infection, Prevention& Control (IPC).
• Certificates of qualification and training will be required at interview.
• Exceptional communication skills and an empathetic patient manner.
• High level of administrative accuracy and attention to detail.
• Ability to multitask in a fast-paced medical environment.
• Strong IT literacy.

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Previous experience working within a GP practice or NHS environment.
• Proficiency with GP clinical systems .
• Knowledge of medical terminology and confidentiality protocols (GDPR).

Experience

Essential

• Experience of working within a nursing team
• Experience of a clinical environment

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vine Medical Centre

Address

69 Pemberton Road

East Molesey

Surrey

KT8 9LJ

United Kingdom

Employer's website

https://www.vinemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be committed to giving the best level of patient care possible and will uphold patient dignity and confidentiality at all times.

The Care navigator role is comprised of the following main duties:

• Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
• Greeting Patients at our Reception point and dealing with queries and requests.
• Handling calls from patients and dealing with queries and requests.
• Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
• Ensuring that patient information is dealt with sensitively and accurately.
• Booking appointments.
• Triaging our Duty Doctor on the day emergency appointments and signposting where appropriate.

These examples are not exhaustive; further information will be provided upon receipt of application.

Person Specification

IT Literacy

Essential

• Basic working knowledge of IT is essential.
• This includes using emails and competency in Microsoft Office software.

Experience

Desirable

• Experience of working in Primary Care is desirable but not essential as full training will be provided for the successful candidate.

Qualifications

Essential

• GCSE Maths and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Vine Medical Centre

Address

The Vine Medical Centre

13 Tonbridge Road

Maidstone

Kent

ME16 8RL

United Kingdom

Employer's website

https://www.thevinemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Salaried GP in delivering health services.

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the primary care contract

To clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly referring patients to other services/agencies in a timely manner, utilising Practice and any other local guidelines

Generic prescribing adhering to local and national guidance

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

Effective management of long-term conditions

To support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Support the delivery of anticipatory care plans

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) or the QOF

Attend and contribute effectively to practice meetings as required

Contribute effective to the development and maintenance of the practice including clinical governance and training

Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Ensure compliance with the appraisal process

Prepare and complete the revalidation process to remain fit to practice

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Review and always adhere to practice protocols and policies

Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement

To be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• Minimum of 12 months as a salaried GP
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice

Desirable

• An appreciation of the NHS landscape and relationship between individual organisations, PCNs and the commissioners

Eligibility

Essential

• Full GMC registration
• Performers List registration
• Appropriate defence indemnity
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Personal Qualities

Essential

• Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills
• Demonstrate personal accountability, emotional resilience and work well under pressure
• High levels of integrity and loyalty
• Ability to follow legal, ethical and professional standards, including policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Ability to work under pressure and in stressful situations
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Effectively able to communicate in a clear manner and understand the needs of the patient
• Commitment to ongoing professional development
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Polite and confident
• Motivated, forward thinker
• Effectively utilise resources

Desirable

• Familiar with:
• EMIS
• Docman
• Word
• Excel

Qualifications

Essential

• GMC registration with a licence to practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent.
• Experience working in UK General Practice.
• Demonstrable knowledge of primary care clinical practice.
• Commitment to patient-centred care.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to prioritise and manage a varied clinical workload.
• Commitment to clinical governance, audit and continuous professional development.
• Certificate of Completion of Training (CCT)
• Vocational Training Certificate or equivalent JCPTGP

Desirable

• Clinical trainer or supervisor qualification

Knowledge & Skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understanding of the importance of evidence-based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Knowledge of health promotion strategies
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice

Desirable

• Experience of medicines management
• Knowledge of public health issues in the local area
• Understanding and knowledge of QOF and enhanced service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Vine Medical Centre

Address

69 Pemberton Road

East Molesey

Surrey

KT8 9LJ

United Kingdom

Employer's website

https://www.vinemedicalcentre.nhs.uk/ (Opens in a new tab)