Job description

Job responsibilities

This role provides comprehensive administrative support to the practice, including managing patient recalls, QOF activity, registrations, referrals, records management, coding, summarising, safeguarding, and maintaining key patient registers. The postholder supports efficient patient record administration, clinical governance processes, and day-to-day operational tasks to ensure high-quality patient care and practice performance.

Person Specification

Experience

Essential

• Experience of working within general practice, primary care or the NHS.

Desirable

• Knowledge or experience of GP clinical systems and processes, including QOF, GP2GP, referrals, coding, summarising and patient recalls, would be particularly beneficial.

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Additional Skills Required

Essential

• Highly organised with excellent attention to detail.
• Able to manage their own workload and prioritise competing demands.
• Confident working independently as well as part of a wider team.
• Reliable, conscientious and committed to providing a high standard of work.
• Able to work accurately and efficiently under pressure.
• Confident using IT systems and able to learn new systems quickly.
• A clear and professional communicator.
• Able to maintain strict confidentiality at all times.
• Patient-focused and committed to providing a high standard of service.
• Flexible and willing to support colleagues and the wider practice team when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Tutbury Practice

Address

Monk Street

Tutbury

Burton on Trent

Staffordshire

DE13 9NA

United Kingdom

Employer's website

https://www.tutburypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Duties:The workload of the Surgery is shared jointly by the clinicians available on the day. The salaried GP is expected to take part in the share of clinical duties including the below list. The needs of the patient population and medical practice should be taken into consideration, meaning this list is not exhaustive and is subject to review and amendment by mutual agreement.

Clinical Duties: Appointments, visits, dealing with queries from patients or other health care professionals.

Home Visits (if appropriate and agreed): These are shared amongst the GP team or the Specialist Practitioner present on the day, if patient appropriate and depending on workload. AVS can be used where appropriate.

Remote Consultations: Some clinics may be required to be taken via remote consultation using the approved technology. Where operational standards are met for home working, remote clinics can be carried out at your place of residence or some other agreed place outside of the Practice as agreed with the Managing Partner.

Administration/Paperwork: Arising both directly from own and Practice caseload (referrals, investigations, results). The Salaried GP is responsible for their own patient-associated referrals, correspondence, administration, and paperwork. They will be expected to take a share of practice general incoming clinical correspondence (scanned documents), repeat prescriptions, results, and patient-associated tasks (patient enquiries and phone calls). Any results that get processed by yourself must be actioned appropriately including calling or texting the patient to inform them.

QoF & Clinical Read coding: Opportunistic and ad-hoc QoF monitoring, ensuring accurate clinical read coding, using templates where available, to assist with Practice contractual compliance and monitoring. The Salaried GP is responsible for ensuring that they are familiar with the protocols and procedures surrounding the collection of data, PPA, and invoicing for private or NHS chargeable (i.e., QOF, Enhanced Services etc.) to ensure that the Practice is reimbursed accordingly. Ardens templates should be used as appropriate to ensure accurate data quality in consultation.

Audits: All staff are expected to instigate and partake in the audit process including initiating and running cyclical audits to assist in providing quality of care for patients.

Meetings: The Salaried GP will be expected to attend relevant Practice meetings, essential to the delivery of team-based care, discussing clinical practice standards, developing practice protocols, mutual professional support for individual practitioners, audit, significant event analysis, meetings with locality colleagues including multidisciplinary team and educational meetings. Where these occur on an ad hoc basis, adjustments to clinical workload may be required.

Personal CPD: The Salaried GP is expected to keep up to date with all Practice Protocols and Policies associated with their job role including the Practices own Practice Index Online Training program. Professional CPD is expected to be maintained by the Salaried GP as part of the revalidation process. The Practice will support personal CPD. This may include a mix of in-house meetings and events, time away from the practice, either in private study, attending educational events, or through the Practice study leave allowance. The Salaried GP must request this leave via Practice Index and await management approval.

Clinical Supervision & Colleague Education: As a Senior Clinician, you will be expected to provide clinical supervision to non-GP HCP colleagues where appropriate. This may be in the case of individual clinical learning opportunities or in the supervision and guidance deemed appropriate in the course of supporting patient care. As a Teaching Practice, the Partnership will expect you to help supervise our F1/F2 Doctors where appropriate and to take part in mentoring Student Placements where you have been allocated to do so. Should this be the case, protected time will be allocated to facilitate this as agreed with the Managing Partner.

Person Specification

Qualifications

Essential

• Qualified GP
• On the performers register
• Certificate of Completion of Training (CCT)

Desirable

• Qualification in area of special interest relevant to General Practice

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits

Desirable

• Experience of working with EMIS
• Experience of total triage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Tutbury Practice

Address

Monk Street

Tutbury

Burton on Trent

Staffordshire

DE13 9NA

United Kingdom

Employer's website

https://www.tutburypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Operational Management

• Manage the day-to-day operations of the practice.
• Ensure effective systems and processes are in place to support safe and efficient patient services.
• Monitor and improve practice performance against contractual and organisational objectives.
• Develop and implement practice policies, procedures, and operational plans.
• Support service improvement initiatives and practice development.

• Lead, manage, and support the practice team.
• Oversee recruitment, induction, retention, appraisal, and staff development processes.
• Manage staff absence, performance, disciplinary, and grievance matters in accordance with employment legislation and practice policies.
• Promote staff wellbeing and foster a positive working culture.

• Assist GP Partners with financial planning and budget management.
• Monitor income and expenditure and ensure effective financial controls are maintained.
• Oversee claims, contractual payments, and enhanced service monitoring.
• Liaise with accountants and external financial advisors as required.

• Maintain compliance with Care Quality Commission (CQC) standards and NHS contractual requirements.
• Ensure all practice policies are reviewed and updated appropriately.
• Manage risk, health and safety, information governance, and business continuity arrangements.
• Oversee safeguarding processes and mandatory training compliance.

• Ensure the delivery of high-quality, patient-centred services.
• Monitor patient feedback and complaints and support continuous improvement.
• Promote equality, diversity, and inclusion in service delivery.

• Work closely with the GP Partners to support the achievement of strategic objectives.
• Identify opportunities for service development and practice growth.
• Maintain effective relationships with the Primary Care Network (PCN), Integrated Care Board (ICB), NHS England, and other stakeholders.

• Ensure the practice premises are safe, secure, and fit for purpose.
• Oversee contracts relating to maintenance, security, utilities, and cleaning services.
• Support premises improvement projects where required.

Person Specification

Experience

Essential

• Significant experience in a management role.
• Experience of leading and managing teams.
• Experience of budget monitoring and financial management.
• Experience of implementing policies, procedures, and organisational change.
• Experience of working within a regulated environment.
• Excellent leadership and people management skills.
• Strong organisational and planning abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work under pressure.
• Strong problem-solving and decision-making skills.
• Proficient IT skills, including Microsoft Office applications.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Previous experience working within General Practice.
• Previous experience as a Practice Manager.
• Experience of NHS contract management and primary care services.

Desirable

• Management qualification (ILM, Diploma, Degree, or equivalent).
• AMSPAR qualification or equivalent.
• Experience of CQC inspections and compliance management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Tutbury Practice

Address

Monk Street

Tutbury

Burton on Trent

Staffordshire

DE13 9NA

United Kingdom

Employer's website

https://www.tutburypractice.co.uk (Opens in a new tab)