Job description

Job responsibilities

Physician Associate

Shevington Surgery, Wigan

Hours: Full time 37.5 hours per weekSalary: To be confirmedContract: Permanent

Shevington Surgery is seeking an experienced and enthusiastic Physician Associate to join our friendly and supportive clinical team.

We are looking for a Physician Associate with a minimum of 2 years' experience working in secondary care who is looking to develop their career within General Practice and Primary Care.

Previous experience in General Practice is preferred but not essential. We welcome applications from candidates with a strong secondary-care background who are keen to develop their knowledge and experience within a busy Primary Care setting.

The successful candidate will be fully supported by our 7 GP Partners, who have extensive experience in training, education and developing clinicians. You will have access to regular clinical support, supervision and guidance as you develop your Primary Care skills.

You will also be joining an established team of two Physician Associates already working within the practice, providing an excellent opportunity for peer support, shared learning and collaboration.

This is an excellent opportunity to join an established practice where learning, education and professional development are highly valued.

Applicants must be GMC registered or have GMC registration in progress.

The Physician Associate will work as part of the multidisciplinary clinical team, providing high-quality care to patients presenting with a broad range of acute and chronic conditions.

Duties will include:

• Assessing, diagnosing and managing patients within the Physician Associate scope of practice.
• Taking comprehensive clinical histories and performing appropriate clinical examinations.
• Developing and implementing appropriate management plans.
• Managing patients with a range of acute and chronic conditions.
• Recognising and appropriately escalating patients who require further assessment or specialist intervention.
• Working collaboratively with GPs, Practice Nurses, Paramedics, Physician Associates and other members of the multidisciplinary team.
• Supporting the delivery of safe and effective patient care within the practice.
• Undertaking appropriate follow-up and review of patients.
• Contributing to clinical audits, quality improvement and service development.
• Maintaining accurate and timely clinical records.
• Participating in continuing professional development and supervision.
• Undertaking home visits where required.
• Working within professional, ethical and practice guidelines at all times.

The role will provide an excellent opportunity for a Physician Associate to develop their Primary Care experience within a highly supportive clinical and educational environment.

Shevington Surgery is a busy and well-established GP practice in Wigan with a list size of approximately 13,700 patients.

We have 7 GP Partners, 2 Physician Associates and a strong, friendly and supportive multidisciplinary team.

Whilst we are a busy practice, we pride ourselves on our positive team culture. We work collaboratively and support one another, with a strong emphasis on providing high-quality patient care and supporting the professional development of our staff.

Our GP Partners have extensive experience in training and education, and this is an important part of our practice ethos. The successful candidate will be fully supported by our Partners and wider clinical team, with appropriate supervision, guidance and opportunities to develop their clinical knowledge and skills.

With two Physician Associates already established within the practice, the successful candidate will also benefit from working alongside colleagues in the same professional role. This provides valuable opportunities for peer support, shared learning and collaboration.

We are a CQC-rated Outstanding practice and continue to receive excellent feedback from our patients. We are committed to maintaining high standards of clinical care and ensuring a positive patient experience.

The practice uses EMIS Web as its clinical system.

• Qualified Physician Associate.
• Minimum of 2 years' post-qualification experience working in secondary care.
• GMC registration completed or currently in progress.
• Demonstrable commitment to professional development.
• Excellent clinical assessment and communication skills.
• Ability to work autonomously within the limits of professional competence.
• Ability to recognise when further advice, investigation or escalation is required.
• Ability to work effectively as part of a multidisciplinary team.
• Commitment to providing safe, effective and patient-centred care.
• Access to suitable transport, as the role may include home visits.

• Previous experience working within General Practice/Primary Care.
• Experience of managing acute presentations within a Primary Care setting.
• Experience managing patients with long-term conditions.
• Experience working within a multidisciplinary team.
• Previous experience of clinical audit or quality improvement.

General Practice experience is preferred but not essential.

• Full-time position 37.5 hours per week.
• Full support from our experienced GP Partners, who have extensive experience in training and education.
• Regular clinical supervision and guidance.
• The opportunity to work alongside two experienced Physician Associates already established within the practice.
• Peer support and shared learning within an established Physician Associate team.
• A friendly, supportive and collaborative working environment.
• The opportunity to develop your Primary Care and General Practice experience.
• A varied clinical caseload.
• Support for ongoing professional development.
• The opportunity to work within a busy and established multidisciplinary team.
• The opportunity to learn from experienced clinicians with a strong commitment to education and training.
• A CQC Outstanding-rated practice with an excellent reputation for patient care.
• A practice that values teamwork, staff development and positive patient experience.

Shevington Surgery offers an excellent opportunity for an experienced Physician Associate to develop their career within Primary Care.

You will be joining a busy but supportive practice with an experienced team who genuinely value education, training and professional development.

Our partners have extensive experience in training and education, and you will be fully supported as you develop your Primary Care knowledge and skills.

Importantly, you will not be working in isolation. We already have two Physician Associates working within the practice, giving you the opportunity to work alongside established PA colleagues, share experiences and benefit from peer support.

We understand that moving from secondary care into General Practice can be a significant career step, and we are committed to providing the supervision, guidance and support needed to make that transition successful.

Previous General Practice experience is preferred, but we would particularly welcome applications from Physician Associates with a strong secondary-care background who are enthusiastic about developing their career in Primary Care.

If you are an experienced Physician Associate who is passionate about patient care and looking for an opportunity to join a supportive, educational and forward-thinking practice, we would love to hear from you.

Location:Shevington Surgery1 Houghton LaneWiganWN6 8ET

Hours: 37.5 hours per week

Salary: To be confirmed

GMC registration: Applicants must be GMC registered or have GMC registration in progress.

Person Specification

Qualifications

Essential

• Qualified Physician Associate.
• GMC registration completed or currently in progress.
• Demonstrable commitment to professional development.
• Excellent clinical assessment and communication skills.
• Ability to work autonomously within the limits of professional competence.
• Ability to recognise when further advice, investigation or escalation is required.
• Ability to work effectively as part of a multidisciplinary team.
• Commitment to providing safe, effective and patient-centred care.
• Access to suitable transport, as the role may include home visits.

Experience

Essential

• Minimum of 2 years' post-qualification experience working in secondary care.

Desirable

• Previous experience working within General Practice/Primary Care.
• Experience of managing acute presentations within a Primary Care setting.
• Experience managing patients with long-term conditions.
• Experience working within a multidisciplinary team.
• Previous experience of clinical audit or quality improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shevington Surgery

Address

Houghton Lane

Shevington

Wigan

WN6 8ET

United Kingdom

Employer's website

https://www.shevington-surgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Attenborough Surgery is a very busy, forward thinking 5 partner, 19 salaried GP practice. We have a practice list size approximately 33,000 patients and are based over 4 surgery sites. We are a single practice Primary Care Network and a well-established training practice, respected for its collaborative working, training, teaching, and personal development within its team.

We are seeking full time or part time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work, and a small amount of admin related to the calls taken.

All Shifts will be across all 4 of our sites:

The desirable candidate would have:

Call Centre experience

Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.

A positive can-do attitude together with good team working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage but is not essential.

Commitment to a full 2-week training programme will be required on acceptance of this role.

Person Specification

Qualifications

Essential

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• General computer skills

Desirable

• Medical Receptionist and EMIS Web experience is an advantage but not essential

Training and Shifts

Essential

• We offer part time and full time.
• We do expect a commitment to a full 2 week training plan.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Attenborough Surgery

Address

Bushey Medical Centre

London Road

Bushey

WD23 2NN

United Kingdom

Employer's website

https://www.attenboroughsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE To provide and maintain a high standard of nursing care for patients, as well as providing nursing assistance to the doctors and other members of the primary healthcare team. The duties will include all tasks normally undertaken by an experienced RGN and any additional roles agreed between the nurse and the doctors as appropriate, having regard to current training. MAIN DUTIES AND RESPONSIBILITIES Offer a holistic approach to travel health by providing comprehensive advice to patients prior to travel including vaccinations and medicines, safe sex, food hygiene, sun protection Offer advice about childhood and adult vaccinations and ensure vaccines are administered under patient group directions Running well person clinics and health promotion programmes, facilitating change by providing holistic assessment and lifestyle advice on diet, smoking, alcohol intake and exercise Able to document Consultations according to practice protocols Ensures awareness of statutory and local clinical protection procedures, including systems of referral. Ability to recognise signs and symptoms of child abuse. Perform a holistic assessment of patients attending for ear irrigation. Perform a holistic assessment of patients attending for cervical cytology smear tests. Perform venepuncture according to local guidelines Provide a holistic approach to wound management and implement wound care in line with current evidence-based guidelines Assess patients with minor injuries, treat appropriately and refer to GP where necessary Suture removal Take ECGs Able to recognize and manage anaphylaxis according to current UK guidelines Able to perform Cardio-pulmonary resuscitation according to current UK guidelines Assist in the provision of minor surgery Ability to obtain and document informed consent -either verbal or written Lead on ensuring infection control guidelines are maintained across the practice Ability to monitor and manage maintenance of stock and equipment to include refrigeration, sterilizer and emergency equipment Confidentially of information gained at work must be preserved at all times Managerial Contribute to the assessment of service needs Assist patients to identify their health needs Contribute a nursing perspective to the practice development plan Manage and organise individual patient consultations Aware of identification and reporting procedures related to professional standards To attend staff meetings Ensure effective relationships and communications with other health care professionals Support the Practice clinical governance agenda Identify changes to clinical practice that are required to implement evidence-based guidelines Educational Identify personal development and training needs in conjunction with the manager Participate in clinical supervision Support others with their training and development needs To participate in continuing education and maintain a contemporary level of professional knowledge and skills Personnel Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules Offer innovative ways of working and opportunities to facilitate learning Facilitates a learning environment within the team Maintains a caring environment through the support of colleagues Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will implement and lead on a full range of promotions. They will manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, the practice Infection Control policy and other published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Educated to GCSE O level or equivalent. Qualification in English Recognised qualification as a registered Nurse Trained in the use of Clinical systems used in General Practice A demonstrable commitment to professional development Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spring Hill Practice

Address

Belfast Rd

London

N16 6UH

United Kingdom

Employer's website

https://www.springhillpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our Frailty Service is a multidisciplinary one for those over 65 years of age who demonstrate two or more of the five frailty indicators (including falls, immobility, incontinence, delirium, medication side effects susceptibility). These patients are comprehensively assessed in their own home (or care home) following which a bespoke patient centred care plan will be created. The intention is to either improve or maintain their level of health and wellbeing and also to enable them to remain as independent as possible in their own residence. The Frailty Team does not carry a caseload; each referral is classed as an intervention. Following review from the Frailty Team the patient care is handed back to their GP practice.

Each patient is assessed for falls prevalence and has their medications reviewed. An independent prescriber would be an advantage for this role but it is not essential as other members of the team can issue medication

You will attend weekly MDT meetings with a consultant geriatrician hosted by our frailty team to discuss the most complex patients who have regular home visits. You will also closely liaise with the wider PCN team as needed in order to deliver a truly holistic healthcare service. The successful candidate will need to be passionate about improving patient health outcomes.

The daily Acute Home Visiting list offers a change of pace and you will encounter such problems as swellings (legs, feet etc), UTIs, chest infections, oedema, infected wounds, skin complaints such as rashes and migraines etc. The provision of this service is vital to our member practices and frees up practice GP time while we fulfil these visits for them

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths Nursing degree Independent Prescriber

Desirable

• Advanced Practitioner

Skills

Essential

• Please see uploaded job specification for further information

Desirable

• Experience in SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Leeds Primary Care Network

Address

Manor House

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR

United Kingdom

Employer's website

https://www.westleedspcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Operational Manager is responsible for the effective day-to-day management of the Reception and Administration Teams at Stockport Medical Group. The post holder will provide visible leadership, operational oversight, and management support to ensure the delivery of high-quality, efficient, and patient-centred services.

The role will have dedicated responsibility for workforce management, recruitment, performance management, operational effectiveness, and the ongoing development of administrative systems and processes across the practice.

Working closely with the Practice Manager and clinical leadership team, the Operational Manager will ensure that staff are supported, resources are effectively deployed, and organisational objectives are achieved.

Key Responsibilities

Operational Management

• Oversee the daily operation of Reception and Administration Teams to ensure safe, effective, and efficient service delivery.
• Monitor workload, staffing levels, and resource allocation to maintain operational continuity.
• Ensure practice policies, procedures, and standard operating processes are followed consistently.
• Identify service improvements and implement changes that enhance patient experience and operational efficiency.
• Support the management of patient access, appointment systems, workflow management, and administrative processes.
• Produce and analyse operational reports and performance data to support decision-making.

Leadership and Team Management

• Provide day-to-day leadership and line management for Reception and Administration Team members.
• Develop a positive, accountable, and high-performing team culture.
• Conduct regular team meetings, one-to-one supervision, and performance reviews.
• Support staff development through coaching, mentoring, and training opportunities.
• Manage team performance and address operational challenges promptly and effectively.

Recruitment and Workforce Planning

• Lead recruitment activities for reception and administrative positions.
• Coordinate advertising, shortlisting, interviewing, onboarding, and induction processes.
• Support workforce planning to ensure appropriate staffing levels across all teams.
• Identify training needs and contribute to succession planning initiatives.

Disciplinary, Attendance and Leave Management

• Manage sickness absence, annual leave, and other staff leave requests in line with practice policies.
• Monitor attendance and staffing levels to ensure service resilience.
• Lead informal and formal employee relations processes, including performance management, capability, conduct, grievance, and disciplinary matters.
• Maintain accurate employment records and ensure compliance with employment legislation and practice policies.
• Work with the Practice Manager to address workforce issues proactively and fairly.

Quality, Governance and Compliance

• Support compliance with NHS, CQC, Information Governance, Health and Safety, and practice standards.
• Ensure administrative processes meet regulatory requirements.
• Contribute to audits, reviews, and service improvement activities.
• Promote a culture of continuous improvement and patient-focused care.

Person Specification

Essential Qualifications and Experience

• Significant experience working within Primary Care, General Practice, or NHS healthcare settings.
• Proven operational management experience.
• Experience managing large teams within a fast-paced environment.
• Experience of staff recruitment, induction, and workforce development.
• Experience managing performance, attendance, disciplinary, and grievance processes.
• Experience leading projects and delivering operational improvements.
• Strong understanding of Primary Care operational processes and patient services.

Essential Knowledge

• Detailed understanding of General Practice operations and NHS Primary Care services.
• Knowledge of employment legislation and HR best practice.
• Knowledge of workforce management principles.
• Understanding of quality, governance, confidentiality, and data protection requirements within healthcare.

Essential Skills

• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities.
• Effective problem-solving and decision-making skills.
• Ability to manage competing priorities and work under pressure.
• Excellent communication and interpersonal skills.
• Competency in Microsoft Office and healthcare information systems.
• Ability to build positive working relationships at all levels.

Desirable

• Experience of CQC compliance and regulatory requirements.
• Experience using EMIS Web and NHS systems.

Key Competencies

• Leadership and Team Development
• Operational Excellence
• Workforce Management
• Change and Project Management
• Communication and Relationship Building
• Problem Solving and Decision Making
• Patient Focus
• Accountability and Integrity

Person Specification

Skills and Abilities

Essential

• Strong leadership skills with the ability to motivate, develop, and manage high-performing teams.
• Excellent organisational and time management skills with the ability to prioritise competing demands.
• Effective problem-solving and decision-making abilities.
• Excellent verbal and written communication skills with the ability to build positive working relationships at all levels.
• Strong analytical skills with the ability to interpret performance data and produce meaningful reports.
• Competent in Microsoft Office applications and healthcare information systems.
• Ability to lead change, manage projects, and deliver measurable operational improvements.

Experience

Essential

• Sound understanding of General Practice operations and NHS Primary Care services.
• Knowledge of workforce management principles and HR best practice.
• Understanding of employment legislation and its practical application.

Desirable

• Knowledge of governance, confidentiality, information governance, and data protection requirements within healthcare settings.
• Understanding of quality improvement methodologies and regulatory compliance requirements.

Qualifications

Essential

• Significant experience working within Primary Care, General Practice, or NHS healthcare settings.
• Proven experience in an operational management role with responsibility for service delivery and performance.
• Experience managing and leading large administrative or operational teams.
• Demonstrable experience of recruitment, induction, workforce planning, and staff development.
• Experience managing employee relations matters, including attendance, performance, disciplinary, capability, and grievance processes.

Desirable

• Experience of CQC compliance and regulatory inspections.
• Experience using EMIS Web and other NHS systems.
• Experience supporting organisational change and service transformation programmes within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

United Kingdom

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

For Patients:

• Booking appointments face to face and over the phone, undertaking non-clinical triage, and ensuring patients are booked with the right person, in the right place, at the right time.
• Act as first point of contact for patient complaints, attempting resolution before escalating to the Surgery Manager/Deputy Manager.
• Checking patients in for appointments and directing them to the appropriate waiting area.
• Receiving and recording requests for home visits, DN visits, and telephone consultations, and taking messages.
• Giving test results to patients or following up when necessary.
• Completing RIP forms.
• Taking and processing Med3 requests.
• Completing appropriate ELight consultations for patients unable to complete an online consultation themselves, to avoid exclusion.
• Processing and allocating 111 requests.
• Accessing and processing tasks, prioritizing any urgent requests received.
• Processing any urgent laboratory requests received by phone.
• Liaising with care/residential homes to arrange tests or appointments.
• Contacting laboratories to chase, query, or request tests.
• Arranging home visits.
• Assisting patients with general enquiries.

For GPs and the Practice:

• Opening, date-stamping, and distributing post external and internal mail.
• Accessing online consultations and signposting to the right person, place, and time, taking appropriate actions.
• Contacting patients on the doctors behalf to arrange follow-ups, prescription collections, and test results.
• Ordering ambulances as required by GPs.
• Filing prescriptions and recording in the pharmacy book.
• Receiving and recording payments for medicals, insurances, overseas visitors, etc., and filing GP letters.
• Filling envelopes for mailings and printing practice leaflets, new patient questionnaires, change of address forms, etc.
• Monitoring surgeries and clinics.
• Ensuring incoming receptionists are notified of relevant information and outstanding matters.
• Clearing consulting rooms and leaving them tidy for the next surgery.
• Ensuring the post tray is cleared every evening.
• Being aware of practice protocols and taking part in their regular updating.
• Cancelling and amending appointments when clinical staff are absent due to sickness.
• Attending practice training events and completing mandatory training.

For Visiting Consultants, Health Professionals, and Visitors:

• Greeting visitors, asking them to sign the visitors book, informing relevant staff, and directing them to the appropriate location.
• Adding patient lists to visiting consultants on the practice computer system.
• Checking patients in and directing them to the relevant waiting area, staying updated on room usage during each shift.
• Assisting patients and visiting consultants with general enquiries.
• Passing on correct contact information when patients enquire about external clinics.
• Taking deliveries or directing them to the relevant department.

Person Specification

Qualifications

Essential

• GCSE or equivalent in English Language and Maths.

Desirable

• Administration qualification

Experience

Essential

• Previous experience of reception, administration and general office work.
• Experience of working in a customer service environment.
• Experience of working as part of a team.

Desirable

• Experience of dealing with the general public.
• Previous experience of working in a primary care setting or NHS.
• Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

• Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
• Accuracy and attention to detail.
• Excellent organisation skills with the ability to multi-task.
• Ability to problem solve and use initiative.
• Ability to keep calm under pressure.
• Able to work well as part of a team.
• Tact, diplomacy and sensitivity.
• Ability to deal with sensitive issues and maintain strict confidentiality.
• Reliability and flexibility.
• Strong IT skills including Microsoft packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

25 Estuary View Business Park

Boorman Way

WHITSTABLE

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

GP Receptionist required to join our vibrant and welcoming team.

Your role will involve speaking with patients face to face and on the telephone , dealing with their queries, making appointments, liaising with other team members, community services etc. Registering new patients and various other administrative and dispensing duties. Duties will include performing reception duties, booking appointments. You will need the ability to record accurate and sensitive information.

A good standard of general education and experience of dispensing and working in a GP practice is essential along with experience of TPP SystemOne is preferred .

Weekly hours will be 20 hours per week . Monday and Friday 8 - 18:30 with 30 minutes unpaid lunchbreak

Job Type: Part-time

Part-time hours: 20 per week

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Barton-upon-Humber, DN18 5PU: reliably commute or plan to relocate before starting work (required)

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Experience at GP surgery

Desirable

• Systm One experience

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Town Surgery

Address

80 High Street

Barton-upon-humber

North Lincolnshire

DN18 5PU

United Kingdom

Employer's website

https://www.westtownsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.

Desirable

• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Factory Lane West

Halstead

Essex

CO9 1EX

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Must be computer literate and have previous experience.
• Ability to work efficiently alone or within a team environment.
• Ability to work with highly confidential information.
• Excellent organisational skills, time management and attention to detail.
• Excellent communication skills.
• Experience within a customer service environment.

Desirable

• Previous experience using SystmOne.
• Entry level knowledge of Microsoft products.
• Previous experience of working within the NHS or within a call-centre setting.

Qualifications

Essential

• Educated to GCSE level, with English being essential, or two years working experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

St. Nicholas Court, Church Lane

Dersingham

King's Lynn

Norfolk

PE31 6GZ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Face-to-face, patient focused care
• Basic IT knowledge and experience including carrying out basic internet navigation
• Experience of data entry or diary use
• Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook
• Confident and welcoming demeanour with a compassionate and caring attitude in all situations
• Good organisational skills
• Ability to organise and maintain office space
• Ability to cope with a busy and fast paced working environment
• Able to work on own initiative and as part of a team
• Good communication skills (written and verbal)
• Excellent IT skills
• Strong team player
• Smart appearance
• Exercise tact and discretion at all times
• Demonstrate initiative to handle any unforeseen events during a shift
• Demonstrate flexibility towards new working practices and towards working hours

Desirable

• Knowledge or experience of working within the NHS or primary care, in administrative roles
• Call handling experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

23 The Square Martlesham Heath

Ipswich

Suffolk

IP5 3SL

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the practice timetable, the successful candidate will undertake a variety of duties, including surgery face to face consultations, telephone consultations and queries, visiting patients at home and in care homes, checking and signing prescriptions and dealing with medication queries, paperwork and correspondence in a timely fashion. Actioning a share of blood results and incoming clinical documents electronically. Referring patients for specialist input. Recording clear and contemporaneous consultation notes to agreed standards including coding for QOF.

Person Specification

Experience

Essential

• Experience of dealing with Chronic disease management
• Experience of Primary prevention & screening services
• Clinical Governance
• Delivery of QoF targets
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Experience of working in Primary Care
• Experience with Sytmone TPP clinical system
• Experience of working in a Multi disciplinary team
• Adaptability to change, use new ways of working

Qualifications

Essential

• Fully qualified GP with GMC registration
• Evidence of Annual appraisal and revalidation
• General practice (Vocational Training Scheme) trained
• On GP performers list
• Enhanced DBS check
• UK work permit

Desirable

• Evidence of continued professional development
• MRCGP
• Experience of teaching undergraduate students
• Special interest Portfolio
• UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Penketh Health Centre

Address

Honiton Way

Penketh

Warrington

WA5 2EY

United Kingdom

Employer's website

https://penkethhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Book, amend and cancel outpatient appointments in accordance with the Trust's Access Policy and the 18-week Referral to Treatment (RTT) standards.
• Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
• Monitor clinic capacity and utilise available appointment slots effectively.
• Act as a key contact for patients, consultants, nurses, service managers and GP practices.
• Deal with patient queries and complaints professionally and compassionately.
• Ensure patient records are accurate and updated on hospital systems.
• Escalate pathway delays and capacity issues to managers.
• Produce reports and monitor Key Performance Indicators (KPIs) relating to booking performance and waiting lists

Person Specification

Qualifications

Essential

• oAdministrative medical specialty knowledge gained by education or relevant experience.
• oEducated to A Level or equivalent

Desirable

• oIT Qualification

Experience

Essential

• oUse of Microsoft Office applications
• oExperience of establishing efficient office systems and processes
• oAbility to deal with non-routine situations and information and take appropriate decisions.

Desirable

• oAdministrative experience within the NHS
• oExperienced knowledge of waiting list management & patient pathways
• oExperience of using NHS information & data systems. o
• EPR Millennium or Equivalent
• oUnderstanding of medical terminology

Knowledge

Essential

• oAbility to work independently or minimum supervision.
• oArticulate, self-starter with the ability to work autonomously.
• oMonitor potential breaches and escalate to Pathway Manager oDevelop
• oDevelop and implement standard operating procedures (SOPs)
• oExperience of word/excel/power point knowledge of software programs

Desirable

• oNHS systems and procedures
• oNHS waiting list targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

Ashford Hospital

London Road

TW15 3AA

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking for a new role that lets you work flexibly from home doing remote consultations? At Practice Plus Group, we believe in delivering exceptional care thats accessible, efficient, and patient-focused. In Surrey our Clinical Assessment Service plays a vital role in supporting patients across the regionproviding timely, expert clinical advice and directing them to the most appropriate care pathway. As an Advanced Nurse / Clinical Practitioner, youll be part of a dynamic, multidisciplinary team working within a telephone and digital triage environment. Youll help ensure patients receive the right care, in the right place, at the right timereducing unnecessary hospital visits and improving outcomes across the system. Practice Plus Group is one of the UKs leading independent healthcare providers, and were proud to support the NHS with innovative services that put patients first. Please contact us directly for all contract options.

Person Specification

Qualifications

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Experience

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Additional Criteria

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Glassworks 4

The Dorking Business Park

Dorking

Surrey

RH41HJ

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Candidate Information Pack, which contains further details about the role, including the key duties and responsibilities and the full person specification.

The criteria listed below are a summary of the requirements and will be used to assess your application. Candidates should review the full person specification before applying.

Person Specification

Qualifications

Essential

• Educated to GCSE level or higher (grade C or above).
• RSA, shorthand/typing
• NVQ in Administration level 2 or equivalent or significant relevant experience or NVQ level 3.

Experience

Essential

• oSignificant administrative experience, some at senior level.
• oGood working experience of diary management.
• oExperience of taking minutes, some at senior level.
• oGood experience of organising conferences, and various meetings some at senior level.
• oDemonstrated ability to sustain initiative and direction under difficult circumstances.
• oExperience of working within complex teams.

Desirable

• oPrevious experience within an NHS, ideally within primary healthcare
• oExperience of working in a mental health setting.
• oExperience on Power point.
• oChoose & Book system
• oRio or EMIS (patient information systems)
• oExperience of working within a GP surgery

Knowledge

Essential

• oAbility to introduce and maintain a range of work procedures and practices - both routine and non-routine.
• oDemonstrated ability to work within and show understanding of equal opportunities.
• oGood working knowledge of databases

Desirable

• oUnderstanding of health & safety issues.
• oUnderstanding of the Data Protection Act.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London NHS Trust

Address

St Bernard's Hospital

Southall

UB1 3EU

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Person Specification

Qualifications

Essential

• MRCP or equivalent
• Full Registration with the General Medical Council
• CCST/CCT in Dermatology

skills

Essential

• Ability to communicate effectively

Managment

Essential

• Commitment to effective departmental management
• Demonstrable through Application

Experience

Essential

• Experience in both Adults and Paediatrics

Desirable

• Experience in skin cancer diagnosis and treatment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To work within the professional boundaries of a qualified nurse. To provide and maintain an extremely high standard of nursing care for patients registered at the practice as well as providing nursing assistance to the GP/Nurse Practitioner Team.

Responsible for working as part of the primary care team providing a comprehensive range of general nursing and clinical duties.

The Practice Nurse will be responsible for providing a range of treatment room procedures including wound care, removal of sutures, injections, immunisations, health checks, cervical screening and chronic disease management (please also refer to primary key responsibilities and person specification below).

North House Surgery will ensure that the post holder has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a day-to-day basis.

Primary Key Responsibilities

The following are the core responsibilities of the Practice Nurse. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice.
• To develop, implement and embed health promotion and wellbeing programmes.
• To identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to patients health.
• To manage patients with chronic disease e.g. respiratory reviews, diabetes reviews etc.
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF.
• To prescribe medication for patients in accordance with PGDs and own scope of practice.
• Provide wound care.
• To administer travel vaccinations.
• To request pathology services and process pathology results as required.
• To maintain accurate clinical records in conjunction with extant legislation.
• To ensure read codes are used effectively by all members of the nursing team.
• To ensure compliance with the practice chaperone policy.
• To assist GPs with minor surgery when required.
• To prioritise health issues and intervene appropriately.
• To support the team in dealing with clinical emergencies.
• To recognise, assess and refer patients presenting with mental health needs.
• To administer adult and child vaccinations.
• Women's Health And Screening.
• To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)
• To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual).
• To support the clinical team with all safeguarding matters, in accordance with local and national policies.
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately.
• To deliver opportunistic health promotion where appropriate.

Secondary Responsibilities

In addition to the primary responsibilities, the Practice Nurse may be requested to:

• Develop and review audit protocols and process for the practice, effectively utilising the audit cycle.
• Develop, review and implement nursing protocols in conjunction with the partners.
• Support all members of the nursing team, providing guidance when necessary, participating in appraisals and training needs analyses as required.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice in order to improve patient care.
• Continually review clinical practices, responding to national policies and initiatives where appropriate.
• Participate in the review of significant and near-miss events applying a structured approach, i.e., root cause analysis (RCA).

Person Specification

Experience

Essential

• Experience of working autonomously.
• Experience of infection prevention and control measures.

Desirable

• Experience of working in a primary care environment.
• Experience of working as a practice nurse or community nurse.

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Occupational Health clearance.
• Meet the requirements and produce evidence for nurse revalidation.
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse.

Personal Qualities

Essential

• Polite and confident.
• Flexible and co-operative.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Punctual and committed to supporting the team effort.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Ability to work under pressure/in stressful situations.
• Effectively utilise resources.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council).

Skills

Essential

• Excellent communication skills (written and oral).
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Clear, polite telephone manner.

Desirable

• Strong IT skills.

Clinical Knowledge and Skills

Essential

• Wound care/removal of sutures and staples.
• ECGs.
• Venepuncture.
• New patient medicals.
• Requesting pathology tests and processing the results, advising patients accordingly.
• Understanding the importance of evidence-based practice.
• Understand the requirement for PGDs and associated policy.
• Ability to record accurate clinical notes.
• Ability to work within own scope of practice and understanding when to refer to GPs.
• Chaperone procedure.
• Womens health (cervical cytology).
• Immunisations (routine, childhood and travel).
• Chronic Disease Management.

Desirable

• Travel medicine.
• Broad knowledge of clinical governance.
• Knowledge of public health issues in the local area.
• Awareness of issues within the wider health arena.
• Knowledge of health promotion strategies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

North House Surgery

Hope Street

Crook

DL15 9HU

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Organise reception staff rota including Saturday and Extended Hours cover arrangements

Organise clinical rotas and co-ordinate and backfill annual leave requests

Update EMIS appointments system for leave/duty changes

Update Clarity system regarding annual leave / sickness

Update policies and procedures pertaining to reception

Arrange locum cover, where needed

Liaise with management concerning staffing and organisation of work

Attend Partners meetings as necessary

Attend Patient Participation meetings

Organise Room Bookings for clinical staff and arrange recharges

Rota for Saturday staff and Extended Hours

Patient Services

Participate in the reception rota, including weekend cover

Oversee the appointment system for the practice

Friends and Family survey compilations

Administration of patient prescriptions (manually and computerised).

Make / cancel appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice.

Deal with telephone enquiries from patients and general public

Promote online access for patients

Hold NHS App sessions for patients and act as a NHS champion

Deal with registration and deduction processes

Manage telephony recording system and report necessary issues

Ensure patients are redirected appropriately to Out of Hours or Thursday afternoon with Wolverhampton Doctors on Call arrangements when Surgery is closed at 5:30 pm.

Ensure telephone system has the correct telephone message playing and rerecord as necessary

Staff

Assist with Reception staff recruitment processes

Conduct reception staff induction, training, appraisals and ongoing progress reviews

Assist with patient complaints processes

Monitor staff attendance and annual leave requests and organised cover

Ensure practice policies are followed and maintain administrative records

Liaise with other members of the primary health care team, including external teams

Ensure fire safety/alarm systems are adhered to

Ensure staff are appropriately trained, supervised and are aware of practice protocols

Ensure smooth operational of reception workflow

Assist Locums with temporary logging in arrangements and inductions

Health and Safety

Ensure Reception area is clutter free and ensure that any parcels or deliveries are removed from main area

Ensure fridges are checked when there is no clinical team in

Participate in weekly Fire Alarm system and record any issues

Participate in Annual Fire Alarm

Ensure equipment is fully operational (patient pod, patient call in and patient check in) with any defunct equipment reported

Ensure lift is working for patients and report any issues

Ensure any trip hazards are reported and resolved

Administration

Administer patient out of area notifications

Resolve and deal with lower level patient complaints and escalate when needed

Assist management with investigating patient complaints

Assist management with completing significant events

Attend Patient Participation Group (PPG) meetings where on a rota basis and when necessary

Deal with minor patient complaints to seek resolutions where appropriate

PCSE documentation and any anomalies

Monitoring of tasks to ensure they are completed timely

Hold regular meetings with reception staff

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures

Assist with production and upkeep of Practice Procedures documents

Manage paperwork systems including post, internal and external

Have a working knowledge of all EMIS and Docman software used and hardware

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• NVQ in supervisory / administration

Skills and Knowledge

Essential

• To be flexible and adaptable to a changing and busy GP environment
• Be able to calm down irate patients / staffing / situations
• Be professional and polite to external customers and internal staff at all times

Desirable

• Previous experience of dealing and resolving with patient complaints in a timely manner

Experience

Essential

• Previous experience of supervising or leading within a General Practice reception team environment
• Care Navigation techniques for patients and sign post as appropriate
• Ensure all information is recorded and filed accurately.

Desirable

• Demonstrable experience and knowledge of working in General Practice.
• Demonstrable experience of working as GP Administration & Receptionist

Communication

Essential

• Good written and verbal skills

Desirable

• Present at staff meetings or PPG meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE

United Kingdom

Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To work within the professional boundaries of a qualified nurse. To provide and maintain an extremely high standard of nursing care for patients registered at the practice as well as providing nursing assistance to the GP/Nurse Practitioner Team.

Responsible for working as part of the primary care team providing a comprehensive range of general nursing and clinical duties.

The Practice Nurse will be responsible for providing a range of treatment room procedures including wound care, removal of sutures, injections, immunisations, health checks, cervical screening and chronic disease management (please also refer to primary key responsibilities and person specification below).

North House Surgery will ensure that the post holder has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a day-to-day basis.

Primary Key Responsibilities

The following are the core responsibilities of the Practice Nurse. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice.
• To develop, implement and embed health promotion and wellbeing programmes.
• To identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to patients health.
• To manage patients with chronic disease e.g. respiratory reviews, diabetes reviews etc.
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF.
• To prescribe medication for patients in accordance with PGDs and own scope of practice.
• Provide wound care.
• To administer travel vaccinations.
• To request pathology services and process pathology results as required.
• To maintain accurate clinical records in conjunction with extant legislation.
• To ensure read codes are used effectively by all members of the nursing team.
• To ensure compliance with the practice chaperone policy.
• To assist GPs with minor surgery when required.
• To prioritise health issues and intervene appropriately.
• To support the team in dealing with clinical emergencies.
• To recognise, assess and refer patients presenting with mental health needs.
• To administer adult and child vaccinations.
• Women's Health And Screening.
• To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.).
• To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual).
• To support the clinical team with all safeguarding matters, in accordance with local and national policies.
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately.
• To deliver opportunistic health promotion where appropriate.

Secondary Responsibilities

In addition to the primary responsibilities, the Practice Nurse may be requested to:

• Develop and review audit protocols and process for the practice, effectively utilising the audit cycle.
• Develop, review and implement nursing protocols in conjunction with the partners.
• Support all members of the nursing team, providing guidance when necessary, participating in appraisals and training needs analyses as required.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice in order to improve patient care.
• Continually review clinical practices, responding to national policies and initiatives where appropriate.
• Participate in the review of significant and near-miss events applying a structured approach, i.e., root cause analysis (RCA).

Person Specification

Experience

Essential

• Experience of working autonomously.
• Experience of infection prevention and control measures.

Desirable

• Experience of working in a primary care environment.
• Experience of working as a practice nurse or community nurse.

Personal Qualities

Essential

• Polite and confident.
• Flexible and co-operative.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Punctual and committed to supporting the team effort.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Ability to work under pressure/in stressful situations.
• Effectively utilise resources.

Clinical Knowledge and Skills

Essential

• Wound care/removal of sutures and staples.
• ECGs.
• Venepuncture.
• New patient medicals.
• Requesting pathology tests and processing the results, advising patients accordingly.
• Understanding the importance of evidence-based practice.
• Understand the requirement for PGDs and associated policy.
• Ability to record accurate clinical notes.
• Ability to work within own scope of practice and understanding when to refer to GPs.
• Chaperone procedure.
• Womens health (cervical cytology).
• Immunisations (routine, childhood and travel).
• Chronic Disease Management.

Desirable

• Travel medicine.
• Broad knowledge of clinical governance.
• Knowledge of public health issues in the local area.
• Awareness of issues within the wider health arena.
• Knowledge of health promotion strategies.

Skills

Essential

• Excellent communication skills (written and oral).
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Clear, polite telephone manner.

Desirable

• Strong IT skills.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council).

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Occupational Health clearance.
• Meet the requirements and produce evidence for nurse revalidation.
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

North House Surgery

Hope Street

Crook

DL15 9HU

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Discription

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER (Administratively)

HOURS: 2 Days (4 sessions)

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, lab results and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training
• Correct waste and instrument management including handling, segregation, and container use
• Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience
• Desirable
• Experience preferred but newly qualifies GP's welcome.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rainhill Village Surgery

Address

Rainhill Village Surgery

529 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LP

United Kingdom

Employer's website

https://www.rainhillsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will provide high-quality core general practice nursing services and will be ready to work autonomously as part of the wider General Practice team. The role does not require independent prescribing, advanced nurse practitioner qualifications or routine minor illness management.

The successful candidate will be the practices main nurse and will therefore have an important role in supporting the safe, effective and well-organised delivery of nursing services across the practice. This will include routine nursing clinics, cervical screening, childhood immunisations, adult and seasonal vaccinations, travel vaccinations, wound care, injections, health checks, phlebotomy where appropriate, and supporting long-term condition reviews within competency.

As the practices lead nurse, the postholder will also support key nursing processes, including recall systems, vaccine ordering, stock management, cold-chain monitoring, infection prevention and control, nursing protocols, clinical audits, quality improvement work, and supervision and support of the practice HCAs in relation to nursing activities.

The postholder will work closely with the GP partners, Practice Manager, pharmacists, ACPs, HCAs, care coordinators, administrative colleagues and the wider multidisciplinary team. They will be expected to work within their own professional competency, recognise their limitations, and escalate appropriately where clinical issues fall outside their scope of practice.

Depending on experience, the successful candidate may also have the opportunity to act as the practices Safeguarding Lead, working with the GP partners, Practice Manager and wider team to support safeguarding processes, training, escalation and liaison with external agencies

Clinical Nursing Responsibilities

The postholder will work within their own professional competency and scope of practice. Duties may include:

• Running routine general practice nursing clinics.
• Undertaking cervical screening
• Delivering childhood immunisations in line with the national immunisation schedule.
• Delivering adult and seasonal vaccination programmes.
• Providing travel health advice and travel vaccinations in line with training, competency and appropriate PGDs or PSDs.
• Providing wound care, dressings and suture or clip removal.
• Administering B12 injections and other injections under appropriate PGDs or PSDs.
• Administering hormonal or oncology-related injections where directed by secondary care and where appropriate training, governance and authorisation are in place.
• Undertaking health checks and lifestyle advice.
• Undertaking phlebotomy where appropriate.
• Supporting long-term condition reviews within competency.
• Recognising acutely unwell patients and escalating appropriately.
• Discussing clinical concerns with the GP partners, duty clinician, ACPs or wider clinical team where matters fall outside the postholders scope of practice.
• Maintaining accurate, timely and appropriately coded clinical records.

Lead Nurse Responsibilities

The postholder will be the practices lead nurse and will support the safe and effective organisation of nursing services. Protected administration time will be provided to allow for the activities described. Duties will include:

• Taking a lead role in the delivery and monitoring of childhood immunisations.
• Taking a lead role in adult, seasonal and travel vaccination programmes.
• Supporting achievement of cervical screening, immunisation and other relevant practice targets.
• Supporting safe vaccine ordering, storage, stock rotation and stock control.
• Supporting cold-chain monitoring and escalation processes.
• Supporting infection prevention and control processes within the practice.
• Contributing to nursing-related audits and quality improvement work.
• Supporting call and recall systems for nursing-related services.
• Helping to maintain and review nursing protocols, PGDs, PSD processes and related practice guidance.
• Supporting the safe management of clinical stock, dressings, vaccines, emergency equipment and other nursing-related supplies.
• Supporting HCAs and other members of the team with nursing-related processes, within the limits of the postholders role and experience.
• Supporting the development, training and upskilling of HCAs where appropriate.
• Escalating risks, incidents, safety concerns or training needs to the Practice Manager and GP partners.

Care and Programme Management

The postholder will:

• Contribute to local and national targets, including cervical screening, immunisations and long-term condition care.
• Support safe and effective call and recall systems.
• Help ensure appropriate coding and documentation of nursing activity.
• Contribute to audit and review of nursing outcomes.
• Support the identification of patients requiring follow-up or escalation.
• Refer or signpost patients to other members of the multidisciplinary team, community services, statutory services or voluntary organisations where appropriate.
• Be aware of safeguarding protocols for children and vulnerable adults and escalate concerns appropriately.
• Support appropriate reimbursement processes for drugs, vaccines, injectables and dressings that the practice can claim back from NHS England.

Working Within Scope of Practice

The postholder will:

• Work within NMC professional standards and their own scope of competence.
• Be accountable for their own professional actions.
• Recognise professional and personal limitations.
• Seek advice and escalate appropriately where clinical issues fall outside their competency.
• Maintain evidence of training and competency for key clinical activities.
• Participate in supervision, appraisal and continuing professional development.
• Ensure that any expanded clinical duties are only undertaken following appropriate training, assessment and agreement with the practice.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration.

Experience

Essential

• Experience working as a Practice Nurse or in a relevant primary care nursing role.
• Competent to deliver core nursing services within general practice.
• Competent in cervical screening, or willing to complete any required update training.
• Competent in childhood immunisations and adult vaccinations.
• Experience or training in travel health and travel vaccinations, or willingness to undertake training where appropriate.

Desirable

• Previous experience in general practice.
• Experience or interest in safeguarding leadership.
• Experience of vaccine stock management and cold-chain processes.
• Experience supporting HCAs or junior colleagues.
• Experience contributing to audits, recalls or quality improvement.
• Experience in long-term condition reviews.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Morris House Group Practice

Address

239 Lordship Lane

London

N17 6AA

United Kingdom

Employer's website

https://www.mhgp.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Job

The post holder will work closely with the Practice Manager and Deputy Practice Manager to support the delivery of key practice objectives.

Data Lead Responsibilities

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.

Reception and Administrative Responsibilities

• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Process and action clinical and administrative tasks within EMIS Web.
• Manage patient registrations, records and correspondence.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.
• Provide cover for reception and administrative functions as required.
• Build positive working relationships with all members of the multidisciplinary team

Person Specification

Qualifications

Essential

• Essential
• GCSE Grade C Level 4 or above in English and Mathematics or equivalent.
• Evidence of relevant administrative training or experience.

Desirable

• Further qualifications in administration, business or healthcare management.
• Care Navigation training.
• EMIS Web training certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ

United Kingdom

Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role is to provide high quality nursing services, which includes health promotion, to the practice population in collaboration with the Primary Health Care Team, meeting the needs of the patients and supporting the delivery of the practice policies and procedures. The post holder will work within their professional competence in accordance with the NMC Code of Professional Conduct and Scope of Professional Practice.

1. Professional Responsibilities

To work within NMC Guidelines and to agreed practice protocols

To maintain high standards of clinical practice by ensuring the application of available evidence based research and agreed protocols

To work in collaboration with the Primary Health Care team to address identified individual and population needs

To identify and address own learning needs by participation in the processes of personal professional and practice development planning

To access clinical supervision

To maintain accurate and contemporaneous patient records and registers in accordance with practice policy

To maintain confidentiality in accordance with NMC and agreed Practice and Information Governance policy.

2. Clinical Responsibilities to include;

To manage treatment room consultations such as minor injuries, wound dressings and treatment of leg ulcers, suture removal, ear examination and syringing.

Administer routine injections in accordance with the practice policy i.e.

• Childhood and adult immunisations in accordance with national guidelines.
• Flu vaccinations, travel vaccines and completion of patient vaccination records.
• Anti-psychotic injections, Vitamin B12 injections and contraceptive injections.

To undertake nurse chronic disease consultations such as diabetes and asthma reviews.

Provide women's health services including cervical cytology and advice on contraception and the menopause according to practice policy.

To undertake investigative procedures including venepuncture and ECG

To prepare and assist with minor surgical procedures

To prepare and assist with the fitting of IUCDs

To prepare and assist with the removal of Implants

To assist in and perform routine tasks related to patient care as directed by Lead Practice Nurse, GPs and Practice Business Manager.

To be responsible for the assessment of health needs of patients and the provision of care/treatment in conjunction with the GP, other members of the PHCT or independently, undertaken ongoing evaluation of the care/treatment outcomes, modifying practice as necessary and documenting progress.

3. Additional responsibilities

To liaise and refer to other health care professionals, attend and participate in practice meetings on a regular basis, report any areas of concern

To support and participate in the development of practice policies and protocols and the implementation of.

To attend and participate in practice meetings on a regular basis

To develop effective communication pathways with all members of the practice team.

To provide a friendly, happy and positive working environment for both staff and patients

To work with other members of the team towards the achievement of targets defined in raising standards in primary care.

To ensure your treatment room is fully stocked and clean at all times.

To ensure infection control guidelines are maintained.

To assist in and perform routine admin tasks related to patient care as directed by Lead Practice Nurse, GPs and Practice Business Manager.

The list of duties as outlined is not intended to be exhaustive, but indicates the main responsibilities.

Person Specification

Experience

Essential

• Proven clinical practice (revalidation)
• Experience of utilising reflective practice.
• Experience of medical and surgical nursing care.
• At least 2 years post-registration.

Desirable

• Experience of working in a GP practice.
• An understanding of the current nursing agenda.
• Awareness of broader issues within Primary Care and the NHS.
• Understanding of safeguarding adults and children.

Knowledge and skills

Essential

• Good knowledge of NMC Code of Conduct and guidelines of professional practice.
• Health and safety awareness.
• Quality issues and Clinical Governance awareness.
• Awareness of need to demonstrate a professional appearance and
• behaviour.
• Excellent communication and organisational skills.
• Computer literate.
• Able to manage own workload.
• Punctuality and reliability.
• Able to work under pressure.
• Willingness to adapt to change as the organisation develops.
• Intramuscular and subcutaneous injections, dressings, ECG, venepuncture.
• Able to assist GPs with sterile procedures.
• Understanding of chronic disease management.

Desirable

• Knowledge of SystmOne.
• Flexible approach to working in line with service requirements.

Qualifications

Essential

• Degree or DipHE in Nursing Studies.
• Current registration with NMC on part one or two of the register as a
• trained nurse.
• Current revalidation.
• At least 2 years post registration experience in an acute or community setting.

Desirable

• Practice Nurse qualification/experience.
• Chronic condition management qualification, such as Warwick course, for diabetes, asthma, COPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Red House Surgery

Address

96 Chesterton Road

Cambridge

CB4 1ER

United Kingdom

Employer's website

https://www.redhousesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Teamwork is an essential part of the role, working as part of our senior clinical team to provide quality care to our patients as well as supporting the wider practice core clinical workload.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, insurance forms and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes, coding accurately for QOF, ECF, and IIF targets.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

The post holder will be given dedicated QOF, ECF And IIF domains to manage and co-ordinate. Progress against these targets will be monitored and discussed with the GP partners.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and Read-Coding patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Manage of the full range of infection control procedures in both routine and extraordinary circumstances (e.g., pandemic or individual infectious circumstances)

Hand hygiene standards for self and others.

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that

procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.

Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of infection control and patient processes.

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.

Safe management of sharps use storage and disposal.

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management including handling, segregation, and container use.

Maintenance of sterile environments

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will

participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. This must include completion of all mandatory and statutory training.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• We are looking for a salaried GP who is enthusiastic, has positive energy, and a good sense of humour.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkfield Medical Centre

Address

The Walk

Potters Bar

Hertfordshire

EN6 1QH

United Kingdom

Employer's website

https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Bordesley East PCN is a dynamic and innovative Primary Care Network located in East Birmingham, serving a population of almost 40,000 patients through a network of committed GP practices.

We are passionate about delivering accessible, high-quality healthcare and have embraced modern ways of working to support both patients and staff. Our practices utilise advanced clinical systems and digital technologies, including online services, electronic prescribing and remote consultation platforms.

Our multidisciplinary team approach ensures patients receive the right care from the right professional at the right time, improving both patient outcomes and staff satisfaction.

We are committed to fostering a positive working culture, supporting professional development and creating opportunities for clinicians to develop specialist interests and leadership skills within primary care.

The successful candidate will be expected to work across both practices within the PCN:

• Garratts Green Lane Surgery: 2 sessions per week
• Downsfield Medical Practice: 1 session per week

Person Specification

Qualifications

Essential

• Essential
• GMC registered medical practitioner with a licence to practise.
• MRCGP or equivalent qualification.
• Certificate of Completion of Training CCT or working towards CCT.
• Inclusion on the NHS England Performers List.
• Evidence of continued professional development.

Desirable

• Experience of working within a Primary Care Network.
• Additional clinical qualifications or specialist interests relevant to primary care.

Skills and Attributes

Essential

• Skills and Attributes
• Essential
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong organisational and time-management skills.
• Accurate clinical record keeping.
• Commitment to high standards of patient care and clinical governance.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to work.

Desirable

• Skills and Attributes
• Essential
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong organisational and time-management skills.
• Accurate clinical record keeping.
• Commitment to high standards of patient care and clinical governance.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to work.

Experience

Essential

• Understanding of General Practice services and NHS primary care.
• Ability to manage a varied clinical workload safely and effectively.
• Experience of working within multidisciplinary teams.

Desirable

• Experience of EMIS Web clinical system.
• Experience of Systm One clinical system.
• Knowledge of the role and function of Primary Care Networks.
• Understanding of local population health needs and health inequalities.
• Experience of service development, quality improvement or clinical audit.
• Knowledge of current NHS policies and primary care developments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Garretts Green Lane Surgery

Address

Garretts Green Lane Surgery

172 Garretts Green Lane

Birmingham

B26 2SB

United Kingdom

Employer's website

https://www.garrettsgreen.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The medical secretary's role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery. Main duties of the job

• Type letters, reports and associated documentation as required and within the specified timescales as appropriate
• Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquiries in an effective manner
• Process incoming letters/emails/messages as requested within a timely manner
• Scan documentation and attach scanned documents to patients healthcare records
• Process referrals using the electronic referral system (ERS)
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Conduct clinical system searches as requested
• Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Participate in local initiatives to enhance service delivery and patient care
• Produce meeting agendas and record the minutes of meetings
• Support and participate in shared learning
• Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• Accurately input and code SNOMED CT data on the clinical IT system

Person Specification

Qualifications

Essential

• experience in working in a GP Surgery
• experience with system 1 TTP
• experience with ERS

Desirable

• experience in working in a GP Surgery
• experience with system 1 TTP
• experience with ERS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norvic Family Practice

Address