Job description

Job responsibilities

Administration: • To have sound knowledge and understanding of the Practice procedures. • To work in accordance of written protocol • Opening up/ locking-up of Practice premises and maintaining security in accordance with Practice protocols • Pulling/filing notes for surgeries and update as necessary • Filing post in medical records if applicable • Photocopy as requested • Ensuring messages and information is passed on to relevant members of staff and outside agencies • Distributing clinical documents to clinical staff • Action tasks assigned by Clinicians and passing on relevant information. • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Reception: • Maintaining and monitoring the Practice appointments system • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures • Work on a rotational basis to cover reception • Supporting patients who attend the surgery to collect repeat prescriptions Appointments: • Process appointment requests for today / future appointments from patients by telephone and in person • Deal with visits requests Telephone: • Have working knowledge of telephone system, during and after hours. • Provide an efficient system of answering the telephone using a courteous and friendly manner • Take patients through care navigation to provide the patient with the most appropriate care Other Tasks: • Ensure reception area is kept tidy and ready for use • Ensure building security – have thorough knowledge of doors/windows/alarm • Provide refreshments if requested • Any other tasks allocated by the Practice Management • To action repeat medication requests from the surgery website and patient online systems at least twice daily. • To collect repeat prescription requests from the fax machine, post box and reception. • To liaise with patients and chemists regarding queries and requests. • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly. • To ensure that patient queries on medication are highlighted to the relevant GP/NP/Pharmacist • To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription Computer: • General data input and information retrieving • Registration of new patients – computer data entry and medical records. • Process change of patient details e.g. change of address, both electronically and paper records • Support work of Prescription Line by processing repeat prescription requests in accordance with Practice guidelines as and when necessary. • Scanning clinical documents into patient records if required • Opportunistic data checking of patient demographic details Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the Practice Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include: • Using personal security systems within the workplace according to Practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks • Making effective use of training to update knowledge and skills • Using appropriate Infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to the individual and is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/ professional development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work • Regularly visit GP Teamnet to view amendments to Policies and Procedures Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or above

Desirable

• GCSE Mathematics and English (Grade C or above)

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Forward thinker.
• High level of integrity and loyalty.
• Sensitive and empathetic in difficult situations.
• Ability to work under pressure.

Other

Essential

• Flexibility to work outside of core office hours.
• Disclosure and Barring Service (DBS) Check.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Effective time management.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Experience of SystmOne

Experience

Essential

• Experience of administrative duties.
• Experience of working with the general public.

Desirable

• Experience of working in a GP Practice.
• Experience of working in primary care.
• Experience of processing prescriptions and medication requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP

United Kingdom

Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

To ensure the clinical staffs receive medical records as requested.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action.

Making appointments on EMIS Clinical System, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Ensure eConsults are processed daily and assigned appropriately.

Ensure patients are signposted to relevant services, e.g. St Marks Hospital, local pharmacy, Social Prescriber, First Contract Physio etc

Ensure all tasks are actioned and completed.

Processing prescriptions repeats and filing for collection within 48 hours.

Advising patients of relevant charges for private services

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily.

To send letters to patients as necessary.

Changing details on EMIS i.e. Change of address, telephone numbers etc.

Other Information:

Cover for other Reception team members for sickness and annual leave.

Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:

Using personal security systems with the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Keeping own work areas and general/patient areas free from hazards.

Reporting potential risks identified.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload, and resources

Participate in audit where appropriate.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

NHS Pension Scheme:

The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks).

Person Specification

Experience

Desirable

• Experience of working in a GP Practice.
• Experience in a busy office environment.

Qualifications

Essential

• Experience of working in a GP Practice
• Flexible approach to shift working patterns.
• Experienced in using EMIS Clinical System

Desirable

• GCSE grade A-C in English and Maths
• Experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosemead Surgery

Address

Rosemead Surgery

Ray Park Avenue

Maidenhead

Berkshire

SL6 8DS

United Kingdom

Employer's website

http://www.rosemeadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Diabetic Specialist Nurse

Main Purpose of Post: Triage and consultations. The role involves telephone triage, chronic disease management and medication monitoring. The focus of care evolves around our diabetic patients.

Reporting to: Advanced Nurse Practitioner Lead Nurse

Interface with: Patients

Doctors

Nurses

Practice Teams

Primary Care Network Partners

Patient Representative Group

ICB

Community Teams

Multi-Disciplinary Teams

Location: Postholder will be required to work at The Thorpewood Surgery or

Dussindale Branch Surgery as required.

Job Summary:

To act as an autonomous practitioner who is able to work independently and in conjunction with other members of the clinical team. The post holder will be an experienced caring nurse who can demonstrate developed clinical and diabetic skills and be able to demonstrate critical thinking whilst working within their professional boundaries. They will work the Surgery clinical team, consisting of GPs, ANPs, Practice Nurses and Health Care Assistants to deliver excellent primary care services within the practice.

This role will demonstrate safe, competent clinical decision-making and deliver expert care, including assessment, diagnostic skills, treatment and will communicate at all levels across boundaries.

The post holder will work collaboratively with the multidisciplinary team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required.

Main duties and responsibilities of the job:

A point of contact within the practice for diabetic patients who require review and management of their chronic disease, that require either telephone or Face to Face consultation.

Assessment, monitoring, diagnosis, treatment, prescribing, referral as appropriate and deliver key elements of Surgery initiatives.

Instigate invasive and non-invasive diagnostic tests or investigations, interpretation of findings and reports.

Directly admits patients to secondary care outlets in medical need.

Refer patients to other medical specialities for assessment where indicated.

To take responsibility for making autonomous decisions in relation to patient care.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs.

To collect data and participate in regular Practice audit and research projects

Work effectively with individuals in other agencies to meet patients and carers needs

Recognise and work within own competence and professional code of conduct as regulated by the NMC

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures on the Surgery clinical system

Deliver care according to local and national guidelines and evidence-based care

People Management:

Provide expert Diabetes and nursing advice to others working within the team.

To maintain own 3 yearly registration with the NMC

To maintain own continuous professional development and ensure PDP kept up-to-date in line with the requirements of the Practice

Strategic Management

Work with the clinical and management team to develop new services for patients

Contribute to practice incentive schemes, disease management registers and Surgery targets set locally and nationally for patient care.

Special Requirements of the Job:

An understanding, acceptance and adherence to the need for strict confidentiality.

Competence in the use of IT systems, i.e. coding work as completed, with the ability to learn new software.

General

This job description covers the main duties which the post holder is expected to undertake. These duties may be revised from time to time, in consultation with the post holder. The post holder may be required to undertake duties that are not recorded on this Job Description, that are commensurate with the role and grade.

Non medical prescribing qualification desirable but not essential.

Care Quality Commission

To ensure compliance with Surgery policies, reporting any deficiencies, potential hazards or dangerous occurrences to the Patient Services Manager or Practice Manager.

Participate and support Health & Safety statutory requirements and initiatives. Maintain records of incidents and undertake risk assessments.

Compliance with the Surgery confidentiality and Information Governance Policies.

Take responsibility for your own personal Development, including completing the annual appraisal and undertaking subsequent activity identified and agreed with the line manager.

Have a can do attitude

Person Specification

Qualifications

Essential

• Education and Qualifications
• RGN Qualification
• Current NMC registration
• A minimum of honours degree in advanced nursing
• Diabetes specialist qualification
• Prescribing qualification

Desirable

• Accredited training in chronic disease management

Experience

Essential

• Working autonomously in a nursing role
• Experience in triage
• Experience of working within a primary care or General Practice
• Experience of dealing with patients with undifferentiated and undiagnosed conditions
• Demonstrate Audit Composition
• Home Visiting

Desirable

• Nurse led triage
• Conducted On Line Consultation

Skills & Knowledge

Essential

• Clinical leadership skills
• Communication skills, written, listening and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Health Management of vulnerable patients
• Team Player
• Management of patients with complex needs
• Accountability of own role
• Local and national health policy
• Wider health economy
• Clinical governance issues

Desirable

• SystemOne user
• Knowledge of public health issues
• Able to identify determinants on health in the area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thorpewood Medical Group

Address

Woodside Road

Norwich

Norfolk

NR7 9QL

United Kingdom

Employer's website

https://www.thorpewoodmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates who would be available to work the following shift pattern:

• Mon 08:30-12:30, Thurs 08:30-17:30 and Fri 08:30-18:30 = 21.75 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for a friendly, organised and enthusiastic individual to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidate will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Education

Essential

• Education & Training

Experience

Essential

• Previous clerical experience or similar

Knowledge

Essential

• Able to follow instructions

Skills

Essential

• Good communication skills. Polite and professional telephone manner.
• Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
• Ability to prioritise workload and achieve targets within given deadlines. Ability to work flexibly either as part of a team or using ones own initiative.

Qualities

Essential

• Ability to work and problem solve under pressure whilst achieving targets
• Willingness to work under direction but also a self-starter
• Demonstrate a commitment to achieving high quality standards of work
• Flexible to the needs of the service and determined.
• Accurate/Methodical in all aspects of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Ty Gwent

Llantarnam Park

Cwmbran

NP44 3HR

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Clinical Pharmacist

Meir PCN Operations Manager

Meir PCN Clinical Director

Meir Primary Care Centre, with cross-practice working across Meir PCN and wider Neighbourhood MDT working where required.

The Clinical Pharmacist will work as a member of the Meir PCN team of Clinical Pharmacists, based at Meir Primary Care Centre and providing patient-facing clinical pharmacy services across the six PCN practices.

The post holder will use their professional expertise to improve medicines optimisation, prescribing safety, patient outcomes and access to appropriate medicines support. They will work as part of the multidisciplinary team within the PCN and, where required, contribute to MDT working across the wider Neighbourhood.

The role includes clinical medication reviews, long-term condition support, medicines reconciliation, prescribing support, medicines safety, quality improvement and delivery of agreed PCN pharmacy services.

The post holder will contribute to PCN priorities, practice improvement work, completion of the PCN Pharmacy SLA, and relevant PCN DES requirements and associated reporting and evidence where pharmacy input is required.

• Undertake structured and clinical medication reviews for patients with single or multiple long-term conditions and/or complex polypharmacy.

• Identify medicines-related risks, opportunities for optimisation, monitoring requirements, adherence issues and potential adverse effects.

• Support medicines optimisation within long-term conditions, including respiratory and other areas agreed with the PCN and practices.

• Provide patient-facing medicines advice and support, including shared decision-making and adherence support.

• Undertake appropriate care home and domiciliary medication reviews where included within the agreed service.

• Support medicines reconciliation following hospital, intermediate care or other transfers of care.

• Recognise and manage common/minor conditions within scope of practice, with appropriate signposting or referral.

• Refer patients to GPs, nurses, community pharmacy or other professionals where clinical needs fall outside the post holder's competence or remit.

• Support safe and effective repeat prescribing, including review of medicines reaching review dates and identification of patients requiring clinical review.

• Respond to prescribing and medication queries from clinicians, practice staff and patients.

• Ensure appropriate monitoring is in place for medicines where clinically required.

• Identify patients at increased risk of harm from medicines using agreed searches, registers and risk stratification processes.

• Review medicines associated with avoidable harm, hospital admission or readmission and support appropriate action.

• Implement and monitor actions arising from MHRA alerts, safety communications, product withdrawals and relevant local and national guidance.

• Support implementation of local formulary and prescribing guidance and identify prescribing that requires review or specialist/shared-care input.

• Provide clear, evidence-based recommendations to GPs, nurses, pharmacists and other relevant clinicians.

• Complete agreed activity within the Meir PCN Pharmacy SLA, maintaining accurate records and evidence of delivery.

• Support delivery of relevant PCN DES requirements, including agreed searches, patient reviews, audits, improvement work, reporting and evidence.

• Maintain timely and accurate activity data required for PCN monitoring, governance, contractual submissions and evidence requirements.

• Participate in PCN workstreams and projects where pharmacy expertise is required, including medicines optimisation, prescribing safety and quality improvement.

• Identify risks, barriers to delivery or gaps in evidence and escalate these through agreed PCN governance arrangements.

• Work with the PCN Operations Manager, Clinical Director and practice teams to ensure agreed SLA and DES activity is planned, delivered, recorded and evidenced.

• Undertake prescribing and medicines optimisation audits and contribute to quality improvement activity.

• Analyse and interpret medicines data to identify trends, risks, variation and opportunities for improvement.

• Support development and implementation of medicines-related pathways, protocols and patient information.

• Contribute to relevant PCN and practice improvement projects and contractual requirements.

• Maintain appropriate records and provide information required for PCN, practice and medicines-management reporting.

• Support work relating to clinical governance, prescribing safety, medicines management and CQC requirements.

• Provide medicines-related education and advice to GPs, nurses, ARRS colleagues, administrative staff and other members of the multidisciplinary team.

• Share learning, good practice and prescribing updates across the PCN pharmacy team and practices.

• Participate in clinical supervision, appraisal, continuing professional development and agreed development plans.

• Work collaboratively with other PCN pharmacists and pharmacy colleagues, contributing to consistent approaches, shared learning and service resilience.

• Work effectively across the six Meir PCN practices and as part of the wider PCN multidisciplinary team (MDT), contributing to multidisciplinary working across the wider Neighbourhood where required.

• Develop effective working relationships with GPs, practice nurses, pharmacy technicians, ARRS staff, community pharmacy, hospital pharmacy, ICB medicines optimisation teams, wider Neighbourhood MDT colleagues and other healthcare professionals.

• Support integrated working between general practice, community pharmacy, secondary care, wider Neighbourhood services and other relevant health, care and community services.

• Communicate clearly and professionally with patients, carers, colleagues and external partners.

• Recognise professional limitations and seek advice, supervision or referral when appropriate.

• Maintain GPhC registration and practise in accordance with professional, legal and ethical requirements.

• Work within competence, scope of practice and agreed PCN and practice policies and procedures.

• Maintain patient confidentiality and comply with information governance requirements.

• Identify, report and manage clinical and operational risks in accordance with local procedures.

• Participate in incident reporting, learning and service improvement.

• Maintain mandatory training and professional development requirements.

• Promote equality, inclusion, dignity and respect in all interactions.

• Work across PCN practices and at Meir Primary Care Centre as required by service need.

• Travel independently between sites where required.

• Participate in PCN meetings, MDT meetings, clinical supervision and relevant service development meetings.

• Use EMIS Web and other approved digital systems to document clinical activity and support reporting.

• Work flexibly to meet changing PCN and practice priorities while maintaining safe clinical care.

Performance will be assessed against agreed clinical, medicines optimisation, SLA and PCN/DES objectives. This will include:

• Delivery of agreed clinical activity and medicines optimisation work.

• Completion of agreed Pharmacy SLA activity.

• Contribution to relevant PCN DES requirements.

• Contribution to prescribing safety, audit and quality improvement.

• Effective multidisciplinary and cross-practice working.

• Completion of required reporting and evidence for PCN governance and DES delivery.

• Completion of mandatory training, CPD, supervision and appraisal requirements.

• Contribution to agreed PCN projects and service development.

This job description provides an outline of the key duties and responsibilities of the post and is not exhaustive. The role may develop in response to changes in patient need, PCN priorities, service design, professional practice and contractual requirements. The job description will be reviewed periodically with the post holder and amended following appropriate consultation.

Person Specification

Knowledge, Skills and Personal Qualities

Essential

• Good knowledge of medicines optimisation, prescribing safety and clinical pharmacy practice.
• Good understanding of common acute and long-term conditions managed in primary care.
• Ability to undertake clinical medication reviews and identify medicines-related risks.
• Ability to communicate complex clinical and medicines information clearly to patients and healthcare professionals.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to work independently and use professional judgement within own scope of practice.
• Ability to prioritise workload and meet agreed deadlines.
• Ability to contribute to the delivery and evidence requirements of the PCN Pharmacy SLA and relevant PCN DES work.
• Ability to contribute to audit, quality improvement and service development.
• Good IT skills and ability to maintain accurate clinical records and use clinical data appropriately.
• Commitment to patient-centred care and shared decision-making.
• Commitment to professional development and maintaining current clinical knowledge.
• Flexible and adaptable approach to changing patient, practice and PCN requirements.

Desirable

• Experience of using EMIS Web or a similar primary care clinical system.
• Experience of using clinical searches and prescribing data to identify patient cohorts and improve care.
• Experience of contributing to PCN DES requirements, contractual services or service-level agreements.
• Experience of delivering education or training to healthcare professionals.
• Experience of undertaking prescribing audits or quality improvement projects.
• Experience of working with community pharmacy, secondary care or wider Neighbourhood services.
• Experience of care home or domiciliary medication reviews.
• Understanding of the wider primary care and PCN environment.
• Evidence of additional relevant clinical or professional development.

Qualifications

Essential

• MPharm degree or equivalent pharmacy qualification.
• Current registration with the General Pharmaceutical Council (GPhC).
• Evidence of continuing professional development (CPD).

Desirable

• Independent Prescribing qualification.
• Working towards an Independent Prescribing qualification.
• Postgraduate qualification in Clinical Pharmacy, Prescribing or Medicines Optimisation.
• Membership of the Royal Pharmaceutical Society (RPS).

Experience

Essential

• Experience of working as a registered pharmacist.
• Experience of undertaking clinical medication reviews and medicines optimisation.
• Experience of supporting patients with long-term conditions and/or complex medication regimes.
• Experience of working as part of a multidisciplinary team.
• Experience of providing medicines-related advice to patients and healthcare professionals.
• Experience of identifying and managing medicines-related risks.
• Experience of working within professional, clinical governance and confidentiality requirements.
• Experience of using clinical IT systems and maintaining accurate patient records.
• Experience of working independently and managing and prioritising a clinical workload.
• Experience of contributing to audit, quality improvement or service development.

Desirable

• Experience of working in primary care.
• Experience of working within a GP practice.
• Experience of working as part of a PCN or wider Neighbourhood MDT.
• Experience of delivering medicines optimisation services within general practice.
• Experience of using EMIS Web or a similar GP clinical system.
• Experience of contributing to PCN DES requirements or other contractual services.
• Experience of working with community pharmacy and/or secondary care pharmacy teams.
• Experience of undertaking prescribing audits, clinical audits or quality improvement projects.
• Experience of care home or domiciliary medication reviews.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Meir Primary Care Network

Address

Meir Primary Care Centre

Weston Road

Stoke on Trent

Staffordshire

ST3 6AB

United Kingdom

Employer's website

https://www.drmilesandpartner.co.uk/index.aspx (Opens in a new tab)

Job description

Job responsibilities

The main duties of the Healthcare Assistant will include:

Phlebotomy: taking blood samples safely and effectively, ensuring appropriate labelling, processing and preparation of specimens in line with practice protocols.

Clinical observations: undertaking blood pressure, pulse, temperature, oxygen saturations, height, weight and BMI measurements, as appropriate.

NHS Health Checks: carrying out health checks, collecting relevant clinical information and supporting patients with health promotion and preventative care.

Long-term condition support: assisting the nursing and clinical team with data collection and routine monitoring for patients with long-term conditions, including blood pressure, weight, urine testing and other relevant observations.

ECGs: undertaking ECGs as required and ensuring they are completed and recorded appropriately.

Urinalysis and specimen collection: carrying out routine urine testing and supporting the collection and processing of other clinical specimens.

Vaccination support: supporting the nursing team with vaccination clinics and other seasonal programmes, where appropriate and within the individual's training and scope of practice.

Wound care support: assisting the nursing team with wound care and dressing procedures as appropriate and within competence.

Chaperoning: acting as a chaperone for patients when required and in accordance with practice policy.

Infection prevention and control: maintaining high standards of infection prevention and control and ensuring clinical areas are clean, safe and appropriately stocked.

Clinical room management: ensuring equipment and clinical rooms are maintained, cleaned and stocked appropriately, reporting any issues to the relevant member of the team.

General clinical support: assisting the Practice Nurses, GPs and wider clinical team with patient care and other appropriate duties within the HCA's scope of practice.

Person Specification

Experience

Essential

• Experience working as a Healthcare Assistant or in a relevant healthcare setting
• Effective time management, with the ability to plan, manage and organise workload
• Able to work within legal, ethical and professional guidelines, practice policies and procedures
• Able to work alongside people from all backgrounds, communities and religions respectfully
• Able to work as part of a team and independently with confidence
• Good interpersonal and communication skills
• Caring and compassionate approach to patient care
• Able to maintain confidentiality and respect patient dignity
• Able to manage stressful situations appropriately
• Good IT skills and the ability to learn and use new clinical systems
• Willingness to undertake training and develop clinical skills

Desirable

• Previous experience working within general practice/primary care
• Experience undertaking phlebotomy
• Experience undertaking NHS Health Checks
• Experience recording clinical observations
• Experience performing ECGs
• Experience supporting long-term condition reviews
• Experience with urinalysis and specimen collection
• Experience with wound care
• Experience supporting vaccination clinics
• Driving licence and access to a car

Qualifications

Essential

• Relevant healthcare qualification, such as Care Certificate, NVQ/QCF or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Street Lane Practice

Address

12 Devonshire Avenue

Leeds

LS8 1AY

United Kingdom

Employer's website

https://www.streetlanepractice.com/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Chronic Disease Management

The successful candidate should have experience and appropriate competencies in chronic disease reviews and management, which may include:

• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease
• Other long-term conditions commonly managed within General Practice

The Practice Nurse will undertake appropriate reviews, provide patient education and lifestyle advice, follow agreed clinical protocols and escalate or refer patients to a GP or other clinician when required.

Cervical Screening

The successful candidate must:

• Have completed recognised cervical screening training.
• Be currently competent to undertake cervical screening.
• Work in accordance with the NHS Cervical Screening Programme requirements.
• Maintain appropriate training and competency requirements.
• Provide patients with appropriate information and advice.
• Maintain accurate clinical documentation and follow-up.

Childhood Immunisations

The successful candidate must:

• Have completed appropriate childhood immunisation training.
• Be competent and confident in delivering the routine childhood immunisation programme.
• Maintain all required updates and competencies.
• Work safely under relevant Patient Group Directions (PGDs), protocols and national guidance.
• Provide appropriate advice to parents and carers.
• Maintain accurate vaccination records.

Travel Health and Vaccinations

The successful candidate must have appropriate training and competency in travel health and vaccinations.

Responsibilities may include:

• Undertaking travel health assessments.
• Providing appropriate travel health advice.
• Administering appropriate travel vaccinations within professional competence and relevant authorisations.
• Maintaining accurate patient records.
• Providing advice regarding vaccination schedules and preventative health measures.

General Practice Nursing Duties

Additional responsibilities will include:

• Wound assessment, dressings and wound management.
• Suture and clip removal.
• Blood pressure monitoring.
• Routine injections and vaccinations.
• Seasonal vaccination programmes.
• Health promotion and lifestyle advice.
• Routine clinical observations and assessments.
• Supporting preventative healthcare programmes.
• Recognising and appropriately escalating clinical concerns.

Professional Responsibilities

The successful candidate will be expected to:

• Maintain current NMC registration.
• Work in accordance with the NMC Code and professional standards.
• Work independently within their professional scope of practice and demonstrated competencies.
• Maintain accurate and contemporaneous patient records.
• Maintain mandatory training and continuing professional development.
• Follow practice policies, procedures and clinical protocols.
• Maintain patient confidentiality and comply with information governance requirements.
• Follow infection prevention and control procedures.
• Maintain appropriate safeguarding training and escalate concerns appropriately.
• Participate in clinical governance, audits and quality improvement where required.
• Communicate effectively and professionally with patients and colleagues.

Person Specification

Experience

Essential

• Experience
• Essential
• Previous Practice Nurse/General Practice experience
• Completed and up-to-date cervical screening training and competency
• Completed and up-to-date childhood immunisation training and competency
• Experience administering vaccinations and injections

Desirable

Desirable

• Desirable
• Experience and competency in chronic disease management
• Competency in wound care and routine treatment-room duties
• Appropriate travel health and vaccination training and competency
• Infection Prevention Control Knowledge

Qualifications

Essential

• Essential
• Current NMC registration as a Registered Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rowlands Road Surgery

Address

Rowlands Road Surgery

15 Rowlands Road

Birmingham

B26 1AT

United Kingdom

Employer's website

https://www.rowlandsroadsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Duties may include

Supporting with QOF reviews

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment

Dipping urine, taking blood pressure, ECGs and phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

Carry out BMI checks as directed

Act as a chaperone as required

Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes

To produce accurate, contemporaneous and complete clinical records

Assisting with stock orders and management

Track and record evidence of your experience against the national competency framework

General

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with Practice policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policies across the Practice, ensuring that all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may reasonably be required from time to time.

To be prepared to work flexibly, including evenings and weekends if required.

Care Quality Commission

Work with the general practice teams to ensure the practices are compliant with CQC standards.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisations procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality

Under supervision and support of GPs in practices, the post-holder will strive to maintain quality within the practices, and will:

Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework.

Alert other team members to concerns about risk, quality and safety.

Participate in investigation of incidents and events as required.

Identify, apply and disseminate research findings relating to PCN practices.

Collect data for audit purposes and use clinical audit to monitor quality in the service and implement change according to findings.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Confidentiality

Under the Data Protection Act 2018 (alongside the EU General Data Protection Regulations) the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff, including infection prevention and control.

Infection Prevention and Control

It is the responsibility of all members of staff to provide a high standard of care to patients they are involved with. This includes good infection prevention practice.

All staff have a responsibility to comply with Infection Prevention and Control policies and procedures, this includes:

Completing mandatory infection prevention training.

Challenging poor infection prevention and control practices.

Ensuring their own compliance with the PCN practices Infection Prevention and Control policy and procedures for example, standard precautions, hand hygiene, prevention & management of inoculation incidents

Safeguarding

To be fully aware of and understand the duties and responsibilities arising from the Children's Act 2004 and Working Together in relation to child protection and safeguarding children and young people as this applies to the workers role within the organisation.

To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the workers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Clinical Director is made aware and kept fully informed of any concerns which the worker may have in relation to safeguarding adults and/or child protection.

Everyone within the organisation has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm.

Rehabilitation of Offenders Act

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Special Working conditions

The post holder may have contact with body fluids, i.e. wound exudates, urine, etc while in clinical practice.

To be prepared to work flexibly, including evenings and weekends if required.

The post holder is likely to need to visit patients in their own home.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the Clinical Director, to meet the needs of the organisation. This will involve travel to other sites within the organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting

Desirable

• Experience of working as a General Practice Assistant
• Experience of electronic patients records
• Understanding and knowledge of healthcare provision in GP surgeries, QOF and Enhanced Services

Knowledge and skills

Essential

• Good organisational skills, enthusiastic and dynamic member of the clinical team
• Ability to work within own scope of practice and understanding when to refer to GPs
• Able to deal with service users sensitively
• Able to work as part of a team and autonomously
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management (planning and organising)
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Good clinical system IT knowledge
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedures

Personal Qualities and Attributes

Essential

• Polite and confident
• Flexible and co-operative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Flexibility to work outside of core office hours if required

Desirable

• Ability to travel between more than one GP practice and other sites within the PCN geographical footprint if required

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Evidence of further study/training

Desirable

• Completed or working towards completing the HEE
• General Practice Assistant (GPA) Competency Framework accessibility document
• Phlebotomy certificate
• GP Assistant Certificate qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ash Tree House Surgery

Address

Church Street

Kirkham

Preston

Lancashire

PR4 2YL

United Kingdom

Employer's website

https://www.ashtreehousesurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Professional:

• Assess problems presented opportunistically by patients.
• Provide a safe, high quality and accessible phlebotomy service to the practice population.
• Perform venipunctures and capillary punctures to obtain blood samples from patients.
• Properly label, store, and prepare specimens for laboratory testing and transportation.
• Verify patient identification and medical records before performing procedures.
• Educate patients on the blood draw process and answer any questions.
• Maintain accurate records of patient interactions and specimen collections.
• Follow infection control and safety protocols to ensure a sterile environment.
• Assist with clerical duties, such as scheduling appointments and updating patient records.
• Ensure infection control guidelines are maintained.
• Communicate effectively with other members of the primary health care team.
• Preserve confidentiality.
• Any other duties considered relevant to the post.

Managerial:

• Assist patients to identify their health needs.
• Responsible for the maintenance of equipment and stock control.
• Manage and organise individual patient consultations.
• Attend staff meetings.
• Effectively manage own time, workload and resources.
• Preserve confidentiality of information gained at all times.

Educational:

• Identify personal development and training needs in conjunction with the Nurse Manager.
• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Confidentiality:

The post holder must maintain confidentiality of information in accordance with professional and PML policy. The post holder may access information only on a need-to-know basis in the direct discharge of duties and divulge information only in the proper course of duties.

Safeguarding:

• To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role.
• To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.
• To ensure concerns are responded to appropriately in line with the organisations Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. This may mean study in staff members own time.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Person Specification

Qualifications

Essential

• Completion of an accredited phlebotomy training program.

Skills and Attributes

Essential

• Strong communication skills, both written and verbal.
• Influencing and assertiveness skills.
• Understands the importance of team working.
• Commitment to ongoing training and development.
• Able to work with patients and staff in emotional circumstances.
• Able to meet deadlines.
• Good time management.
• Strong IT skills, including proficiency in Microsoft Word.
• Flexible and adaptable to change.

Experience

Essential

• Clear understanding of clinical governance and guidelines.
• Strong knowledge of venipuncture techniques and medical terminology.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in a fast-paced healthcare environment.

Desirable

• Experience of working in a Primary Care Setting.
• Experience of working in a GP practice.
• Experience using Emis Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Banbury Cross Health Centre

South Bar Street

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.principal-medical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description outlining Duties and Responsibilities within the General Practice setting

Person Specification

Qualifications

Essential

• Previous experience of working in a public reception environment
• Previous Customer Service experience of dealing with the general public face to face and via telephone
• IT Literate, previous experience of Microsoft Office software

Desirable

• Computer qualification (ECDL)
• Customer Service qualification or equivalent

Skills and Knowledge

Essential

• Ability to use own judgement, resourcefulness and common sense, to work without direct supervision and determine own workload priorities with the ability to work as part of an integrated, multi-skilled team.
• Pleasant and articulate with the ability to work under pressure in a rapidly changing environment
• Reliable and flexible to the practice needs, willing to undertake a variety of duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rising Brook Surgery

Address

Rising Brook Surgery

Merrey Road

Stafford

ST17 9LY

United Kingdom

Employer's website

https://www.risingbrooksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

The medical receptionist should be able to have:

Excellent communication skills are essential in order to communicate with patients and the wider team

Understand the importance of confidentiality within the Practice.

Understand the use the information technology equipment in the Practice.

Liaise with hospitals and other outside organizations in order to provide service for the patients in a professional manner.

Work under the guidance of others and also using own initiative.

Person Specification

Experience

Essential

• Experience working in GP Practice/NHS setting
• Experience working with the general public
• Experience of customer service

Desirable

• Primary care experience and working within NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glebedale Medical Practice

Address

Glebedale Road

Fenton

Stoke on Trent

Staffordshire

ST4 3AQ

United Kingdom

Employer's website

https://www.glebedalemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main purpose of the role.To support the five GP partners, to manage a busy and interesting clinical caseload. The appointee will also have the opportunity to take part in leading on key disease areas, monitoring trends in treatment, staff training and prescribing, assisting assist in developing appropriate healthcare services for a diverse, patient list, practice based commissioning, patient participation and health promotion. This is a GMS Practice.

Clinical responsibilities.

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations and emergencies, telephone consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations e.g. Insurance Companies on behalf of the Practice, referral letters NHS/private, paperwork and correspondence in a timely manner;

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation;

Recording clear and contemporaneous I.T. based consultation notes to agreed standards;

Collecting data for audit purposes.

Out-of-hours OOH as agreed by the partnership.

Compiling and issuing computer-generated acute and repeat prescriptions avoiding hand-written prescriptions whenever possible;

Prescribing in accordance with locally agreed or national guidelines.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities with the Practice.

Teaching and training of doctors and nurses.

Awareness of and compliance with all relevant practice policies and guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Keep a portfolio.

Contributing to evaluation and audit and clinical standard setting within the organisation.

Contributing to the development of computer-based patient records.

Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.

Meet all tight timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding e.g. Quarterly Enhanced Services returns, annual QOF audit etc.

Person Specification

Experience

Essential

• Chronic disease management
• Primary prevention and screening services
• Clinical Governance
• Delivery of QoF targets
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Experience of working with EMIS Web
• Adaptability to change
• Service Development

Qualifications

Essential

• Fully qualified GP with GMC registration
• Annual appraisal and revalidation when appropriate
• General practice Vocational Training Scheme trained
• On a PCT medical performers list
• Enhanced CRB check
• UK driving licence
• Current CPR certificate
• UK work permit if required
• Medical defence union cover

Desirable

• Evidence of continued professional development
• MRCGP
• Experience of teaching undergraduate students
• Palliative care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT

United Kingdom

Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

You will be responsible for providing high quality administrative and reception support within the Practice, working in accordance with established policies, procedures, and operational processes to ensure the efficient delivery of services and excellent patient care.

Key responsibilities include:

• Managing telephone, face-to-face, and electronic patient enquiries in a professional, courteous, and efficient manner.
• Booking, amending, and cancelling patient appointments in line with Practice protocols.
• Supporting patients to access appropriate services within the Practice and signposting to services available within the wider healthcare and community sector.
• Contacting patients on behalf of clinicians and the wider clinical team to relay information, arrange appointments, and provide updates as required.
• Maintaining accurate patient records and ensuring all information is handled confidentially and in accordance with data protection requirements.
• Providing a welcoming and supportive environment for patients, carers, visitors, and colleagues.
• Assisting with general administrative duties to support the smooth day-to-day running of the Practice.
• Working collaboratively with clinical and non-clinical staff to deliver an effective, patient-centred service.

Person Specification

Qualifications

Desirable

• Previous NHS experience desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

River Darent Medical Group

Address

Braeside Surgery

Gorse Hill

Farningham

Kent

DA4 0JU

United Kingdom

Employer's website

https://riverdarentmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Medical Receptionist

REPORTS TO: Managine partner, Executive Assistant and Operations Lead

HOURS: Various TBA, Monday to Friday

Overview

First point of contact for patients, both on the reception desks and phones.

Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.

The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role.

Responsibilities

1. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

2. Quality

The post holder will strive to maintain quality within the Practice, and will:

• To work within the clinical computer system to improve and maintain data quality
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

3. Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare

workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

4. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

5. Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

6. Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

7. Contribution to the Implementation of Services

The post holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Safeguarding Children

Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018).

All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of

What To Do If Youre Worried A Child Is Being Abused (2015) https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf

It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019).

Safeguarding Adults

Under sections 42 to 47 of the Care Act (2014) chapter 14 of the statutory guidance states:

Safeguarding means protecting an adults right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adults wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

Professionals should work with the adult to establish what being safe means to them and how that can be best achieved.

All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018) and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyones business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy.

http://www.legislation.gov.uk/ukpga/2014/23/contents/enacted

Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Desirable

• Qualification in Reception & Administration
• Qualification in Health & Social care

Knowledge and Skills

Essential

• Communication skills
• Basic IT skills

Experience

Essential

• Experience in Customer Service

Desirable

• Experience as a Medical Receptionist
• Experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unity Health

Address

Kimberlow Hill

York

North Yorkshire

YO10 5LA

United Kingdom

Employer's website

https://www.unityhealth.info/ (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities

• Provide face-to-face, telephone and other appropriate consultations, assessing, diagnosing, treating and managing patients presenting with acute, long-term and complex conditions.
• Undertake appropriate clinical examinations, investigations, referrals and follow-up, arranging onward care where required.
• Prescribe safely and effectively in line with current evidence, local formularies, medicines optimisation guidance and antimicrobial stewardship principles.
• Develop and review care plans with patients, supporting shared decision-making, self-management, preventative healthcare and health promotion.
• Recognise and respond appropriately to clinical risk, deteriorating patients, safeguarding concerns and urgent or emergency presentations.
• Undertake home visits where clinically appropriate and in accordance with practice arrangements.
• Maintain accurate, clear, contemporaneous and confidential clinical records using the practice clinical system.

Clinical administration

• Complete all self-generated clinical administration arising from consultations, including referrals, prescriptions, tasks, correspondence and follow-up, accurately and within agreed timescales.
• Undertake an appropriate share of pathology and laboratory results, reviewing and acting on results safely and promptly.
• Participate in the practice arrangements for Electronic Prescription Service (EPS) prescription signing.
• Review and act on hospital correspondence and other clinical documents allocated to the postholder.
• Support the appropriate management of workflow and communicate clearly with patients and colleagues regarding agreed actions and follow-up.

Person Specification

Qualifications

Essential

• Primary medical qualification recognised by the GMC
• Full GMC registration with a licence to practise
• Inclusion on the NHS England Medical Performers List
• MRCGP or equivalent recognised qualification
• Evidence of continuing professional development and compliance with appraisal and revalidation requirements

Experience

Essential

• Experience of working in UK general practice or primary care
• Sound knowledge of current clinical guidance and safe prescribing
• Understanding of safeguarding, clinical governance and information governance

Desirable

• Understanding of the GMS contract, QOF, QIF and enhanced services
• Experience of training, teaching, audit or quality improvement

skills

Essential

• Excellent clinical assessment and decision-making skills
• Excellent written and verbal communication skills
• Ability to manage workload and clinical administration effectively
• Ability to work independently and as part of a multidisciplinary team
• Competent use of general practice clinical and communication systems

Desirable

• Experience of Optum, Docman and Accurx or similar systems

Personal qualities

Essential

• Patient-centred, compassionate and professional approach
• Reliable, organised, flexible and able to work under pressure
• Commitment to teamwork, learning and service improvement
• Willingness to work across both practice sites
• Ability to undertake home visits, with suitable transport arrangements
• Satisfactory Disclosure and Barring Service check and occupational health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tean Surgery

Address

24 Old Road

Tean

Stoke-on-Trent

Staffordshire

ST10 4EG

United Kingdom

Employer's website

https://teansurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Patient Co-Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face to face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.

Person Specification

Experience

Essential

• No Essential Experience

Desirable

• Friendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment

Qualifications

Essential

• No Essential qualifications

Desirable

• GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stennack Surgery

Address

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU

United Kingdom

Employer's website

https://www.thestennacksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

• Encourage people to attend health checks, vaccinations, and screenings.
• Help people find and use local services.
• Work with volunteers who support the role.
• Make sure people get the help they need without confusion.
• Build trust with people in the community.
• Listen and offer emotional support.
• Help people understand their health conditions and how to manage them.
• Use a tablet to record visits and updates securely.
• Share useful information with GPs and health teams.
• Keep track of risks and needs in each household.

Engagement

• Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery.
• Facilitate networks within communities to strengthen sources of informal support.
• Identify and advocate for the needs of individuals and the community by liaising between the health service and community.
• Identify local community assets and promote community-based prevention.
• Set up/support community events, help household members complete applications and other paperwork, and complete checks on individuals with specific health conditions.
• Provide support to local community groups and work with other health, social care, and voluntary sector providers to support household members health and well-being.
• Facilitate group consultations to help household members support each other in achieving their goals.

Communication

• Communicate effectively and appropriately with households, team members, and other agencies.
• Share information in ways that consider language and education barriers.
• Communicate with empathy, understanding, and reassurance in a non-judgemental way.

Additional Requirements

• Provide high quality interactions with all community members, respecting choice, inclusion, advocacy, and ethical practice.
• Maintain confidentiality, security, and integrity of information during duty.
• Understand and follow the Data Protection Act 2018.
• Be aware of safeguarding responsibilities for children and adults.
• Follow lone working policies of the council and General Practice.
• This job description may be reviewed in the future depending on operational needs.

Person Specification

Experience

Essential

• You have worked with the public and know how to communicate well.

Desirable

• You have worked in healthcare before. You have supported people in the community.

Qualifications

Essential

• Education: A good general education. Skills & Knowledge:
• You can talk clearly and build trust with people.
• You know your local area its people, services, and culture.
• You are good at making and keeping community connections.
• You are a good listener and communicator.
• You notice things and understand peoples need.
• You solve problems creatively.
• You are positive and passionate about helping your community.
• You treat everyone with respect and without judgment.
• You work well with different teams and people.
• You care about making your community healthier and happier.
• You can work on your own without much supervision.
• You keep good records and can collect useful information.
• You manage your time well.
• You are comfortable using basic computer programs.

Desirable

• A qualification in health or social care.
• You've supported people in the community.
• Skills & Knowledge:
• You understand the health challenges people in your area face.
• You know about promoting health and preventing illness.
• You are aware of local health and social care issues.
• You can make good decisions using clear guidelines.
• You understand child development.
• You speak local languages.
• You are confident using computers.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

The Patient Services Manager is responsible for the operational delivery of patient services, including the management, staffing, training, and day-to-day supervision of the relevant teams. This role is designed alongside the Operations Manager role, with responsibilities divided by activity rather than by service area. As a result, both posts contribute to areas such as appointments, telephony, document processing, patient registrations, and recall activities.

The post holder is accountable for ensuring that work is completed accurately, efficiently, and within agreed timescales by staff who are appropriately trained and competent. Where operational experience identifies opportunities to improve systems or processes, these should be raised with the Operations Manager, supported by appropriate evidence. Local system configuration changes should not be made independently. Once approved changes are implemented, the Patient Services Manager is responsible for ensuring that teams are trained appropriately and that new processes are embedded effectively into routine practice.

The post holder works autonomously in the day-to-day management of their teams, resolving issues within their delegated authority and escalating matters promptly where they fall outside their remit or require wider organisational consideration.

Person Specification

Qualifications

Essential

• Good standard of education including GCSE English and Mathematics, or equivalent.
• Evidence of management training, or a willingness to undertake relevant training.

Desirable

• Management qualification, or equivalent experience.
• Experience within a GP practice setting.
• Experience of managing or working alongside care coordinators or other Additional Roles Reimbursement Scheme staff.
• Experience of SystmOne.
• Knowledge of CQC requirements and quality assurance processes.
• Experience of improving operational processes and service delivery.
• Experience of service redesign and quality improvement.
• Experience of managing staff performance and conducting appraisals.
• Knowledge of workforce and HR processes.

Skills

Essential

• Able to lead a team through operational change and bring staff with them.
• Able to organise competing workloads across a team and deliver to agreed timescales.
• Able to communicate clearly with patients, clinicians and staff, including in difficult conversations.
• Able to prioritise where demand exceeds capacity, and explain the basis for the decision.
• Able to use operational data to identify where a service is failing, and make decisions under pressure and account for them.
• Proficient IT skills, including experience of clinical systems and Microsoft Office applications.

Desirable

• Basic IT Skills

Experience

Essential

• Experience of managing teams within a GP practice, the NHS, healthcare, or a comparable customer service environment.
• Experience of rota management and workforce planning.
• Experience of dealing with patient complaints and complex situations.

Desirable

• Management qualification, or equivalent experience.
• Experience within a GP practice setting.
• Experience of managing or working alongside care coordinators or other Additional Roles Reimbursement Scheme staff.
• Experience of SystmOne.
• Knowledge of CQC requirements and quality assurance processes.
• Experience of improving operational processes and service delivery.
• Experience of service redesign and quality improvement.
• Experience of managing staff performance and conducting appraisals.
• Knowledge of workforce and HR processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fordingbridge Surgery

Address

The Fordingbridge Surgery

Bartons Road

Fordingbridge

Hampshire

SP6 1RS

United Kingdom

Employer's website

https://www.fordingbridgegps.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Based: Mereside Medical Practices (Staploe Medical Centre, Cathedral Medical Centre and Haddenham Surgery)

Basis: 37.5 hrs per week Full-time

Salary:£52,999 per annum FTE

Place of Work:This is an onsite role and you must have the ability to work across multiple sites to service the needs of the business

Eligibility:You must be eligible to work in the UK, have a full UK Driving Licence and have access to a vehicle, and be registered with the GPhC

About Us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

The Role

Over the last six years, our Clinical Pharmacy team have become a fundamental part of Mereside Medical Group Practices highly valued and appreciate by out GPs, Practice teams, and patients thanks to a track record of making a genuine difference to patient outcomes and GP workloads.

The team comprises four Clinical Pharmacists and three Pharmacy Technicians, working across three GP Practices Cathedral Medical Centre in Ely, Haddenham Surgery, and Staploe Medical Centre in Soham.

Each Clinical Pharmacist is offered clinical supervision by a GP, and managerial supervision is offered by the Lead Pharmacist.

Your Responsibilities

Patient Care & Clinical Responsibilities

• Undertake clinical medication reviews and Structured Medication Reviews, including for care home residents and patients with long-term conditions
• Deliver patient-facing consultations (face-to-face, telephone, or digital), providing medicines advice and managing referrals and acute queries, and assess minor conditions where appropriate
• Offer safety-netting, lifestyle advice, andappropriate signposting
• Work collaboratively within multidisciplinary teams to optimise patient care.

Medicines Optimisation & Prescribing

• Lead medicines optimisation to ensure safe, effective, and cost-efficient prescribing
• Manage repeat prescribing and undertake medicines reconciliation to ensure safe transitions of care
• Identify and manage prescribing risks and support reduction in avoidable medicines-related hospital admissions.

Clinical Governance, Quality & Safety

• Lead and support clinical audits, quality improvement, and service development
• Use prescribing data to improve outcomes, manage high-risk patient cohorts, and implement local/national guidance
• Support CQC compliance, incident reporting, and delivery of PCN DES, QOF, and public health priorities.

Leadership, Education & Services Development

• Provide clinical leadership, including support for Pharmacy Technicians and Practice staff
• Support development and improvement of prescribing systems and services.

Information & Professional Responsibilities

• Maintain accurate clinical records and use digital platforms effectively
• Maintain GPhC registration, CPD, and up-to-date clinical knowledge
• Comply with governance requirements, including safeguarding, confidentiality, health and safety, and other mandatory training.

You should have or be:

• Current registration with the General Pharmaceutical Council
• Completion of an undergraduate degree in Pharmacy
• Hold or be willing to work towards an Independent Prescribing Qualification
• Minimum of 2 years as a Pharmacist
• Experience and awareness of common acute and long-term conditions that are likely to be seen in general practice
• Excellent communication skills
• Good understanding of primary care prescribing, medicines optimisation, clinical governance, and professional standards
• Able to identify and resolve risk management for long term conditions
• Demonstrate and understand conformity of relevant standards of practice
• Satisfactory DBS check and employment references.

It would be an advantage if you also:

• Have an up-to-date professional Indemnity at a suitable level for area of work performed
• Further Qualification(s) in relevant Pharmaceutical or Pharmacological area
• In depth knowledge and understanding of the principles of evidence-based healthcare
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities and health inequalities
• Can drive and has access to own vehicle.

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

If you are interested in this role please send a CV and covering letter to:

[email protected]

Closing date: 09 October 2026 Please note we reserve the right to close this vacancy early.

Person Specification

Additional Criteria

Essential

• Current registration with the General Pharmaceutical Council
• Completion of an undergraduate degree in Pharmacy
• Hold or be willing to work towards an Independent Prescribing Qualification
• Minimum of 2 years as a Pharmacist
• Experience and awareness of common acute and long-term conditions that are likely to be seen in general practice
• Excellent communication skills
• Good understanding of primary care prescribing, medicines optimisation, clinical governance, and professional standards
• Able to identify and resolve risk management for long term conditions
• Demonstrate and understand conformity of relevant standards of practice
• Satisfactory DBS check and employment references.

Desirable

• Have an up-to-date professional Indemnity at a suitable level for area of work performed
• Further Qualification(s) in relevant Pharmaceutical or Pharmacological area
• In depth knowledge and understanding of the principles of evidence-based healthcare
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities and health inequalities
• Can drive and has access to own vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mereside Medical Group

Address

Brewhouse Lane

Soham

Ely

Cambridgeshire

CB7 5JD

United Kingdom

Employer's website

https://www.meresidemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Willow Wood Surgery is looking for an experienced, knowledgeable and confident Clinical/Practice Pharmacist to join our friendly and supportive team.

This is an excellent opportunity for a pharmacist with significant clinical experience who is confident working autonomously and managing their own workload. The successful candidate will play an important role in supporting safe, effective and evidence-based use of medicines across the practice.

We are open to applications from Band 6 pharmacists upwards, depending on experience and skills.

Although the role involves autonomous working, our GPs will always be available for support and advice when required.

Person Specification

Experience

Essential

• Registration with the General Pharmaceutical Council (GPhC)
• Right to work in the UK
• Significant post-registration clinical experience, ideally in primary care
• Able to work independently and manage own workload

Desirable

• Experience in a GP practice or PCN setting
• Long-term condition management qualification
• Safeguarding: This post is subject to an enhanced DBS check. Willow Wood Surgery is committed to safeguarding children and vulnerable adults.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Willow Wood Surgery

Address

Crook Lane

Winsford

Cheshire

CW7 3GY

United Kingdom

Employer's website

https://www.willowwoodsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide cover for the telephone results line, communicating test results to patients in line with practice protocols.
• Workflow within the clinical system
• Supporting recall systems
• Handling patient queries where appropriate
• Provide administrative support to cover for colleagues; scan, file, and accurately attach incoming documents to patient records, medical reports, scanning of documents, opening post.
• Work with colleagues to support with typing of referral letters

(training will be provided).

• Coding of letters on to patient records from hospitals, A&E attendances etc (training will be provided).
• Managing and actioning day-to-day tasks, including emails.
• Support general practice administrative tasks as required.
• Data entry of new and temporary registrations and relevant patient information.
• Answering incoming calls, transferring calls, responding to patients.
• Organising, implementing and liaising with patients for Patient Participation Group Meetings.

• To have knowledge of all practice procedures and to work in accordance to written protocols
• To provide administrative support and cover duties for other members of staff if required
• Welcoming patients upon arrival at the front desk of the surgery
• Making appointments for patients via telephone or face to face
• Handling queries from patients and diverting them to the right department
• Handing completed repeat prescriptions to patients and checking names and address
• Dealing with doctors visit requests and printing the relevant information for the doctor
• Maintaining the reception area to a professional standard

Person Specification

Qualifications

Essential

• Excellent attention to detail and accuracy.
• Good IT skills and ability to work with clinical systems.
• High attention to detail
• Strong organisational and time management skills.
• Ability to maintain strict patient confidentiality.
• Good communication skills and a professional, calm manner.
• Ability to work independently and as part of a team.
• Lovely telephone manner

Desirable

• Previous experience in a GP practice or healthcare setting.
• Familiarity with GP clinical systems
• Excellent communication skills both verbal and written
• Self-motivated
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability work as part of a team and individually

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ripon Spa Surgery

Address

Ripon Spa Surgery

Park Street

Ripon

North Yorkshire

HG4 2BE

United Kingdom

Employer's website

https://www.thesurgeryparkstreet.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the clinical rota, as agreed, the GP will make him/her-self available to undertake a variety of duties including

Surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other clinicians within the organisation

Participate in the Duty Dr rota to provide a first port of call for all on the day urgent queries or requests for late visits

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Working with and support other members of the primary health care team in delivering high quality primary care

Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, NHS England and local NHS trust

Take an active role in the practice achieving agreed QOF and other key performance indicator targets.

Responsibility for targets and services allocated, such as a QOF area of Enhanced Service.

Take an active role in delivering clinical and organisational governance.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Commitment and contribution to achievement of the highest possible quality standards such as the CQC, QOF and other agreed Key Performance Indicator targets

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

Assistance with the training of other staff members and also with the education of doctors and nurses in training as appropriate

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

As a Salaried GP you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Participate in annual appraisal and fulfil the criteria for revalidation with the GMC.

Maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

Strive to maintain quality within the Practice, and:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

Recognise the importance of effective communication within the team and strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.

Person Specification

Experience

Essential

• GP Primary Care Experience
• Good understanding of QOF
• Experience of Microsoft Office Applications
• Experience of GP Clinical IT systems
• Good understanding of CQC

Desirable

• EMIS experience
• Docman experience
• AccuRx experience

Knowledge, Skills and Competencies

Essential

• Excellent communication (oral and written) and interpersonal skills
• Ability to listen and empathise
• Strong attention to detail and time management
• Excellent keyboard and computer skills
• Problem solving and a 'solutions focused' approach
• Understanding of Clinical Governance and quality issues as well as health and social policy

Desirable

• Primary Care Audit / Service development experience
• Strong interest in education

Qualities and Attributes

Essential

• Ability to work as part of a multi-disciplinary team
• Initiative and drive
• Pleasant and articulate
• Ability to work under pressure and handle criticism constructively
• Self-motivated and positive
• Empathetic, honest, caring
• Adaptable and forward thinking
• Enthusiastic and energetic
• Diplomatic and considered hard working, willing and flexible
• Observance of strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Flexible approach to sessions and working patterns
• Good sickness record
• Holds a full clean driving licence

Qualifications

Essential

• MBBS/MBChB (or equivalent) medical degree recognised in the UK
• Full GMC registration with a licence to practise
• Vocational Training Certificate or equivalent (JCPTGP)
• Membership of recognised defence union (MPS/MDU)
• Currently on a performers list
• Not subject to suspension under section 41A of the Medical Act 1983
• Eligibility to work in the UK
• Never been removed from a performers list for a detrimental reason
• Enhanced DBS clearance (or willingness to obtain)
• A demonstrable commitment to professional development
• Understands the importance of evidence-based practice and clinical effectiveness
• Evidence of recent self-directed learning or development

Desirable

• DRCOG
• DFP
• DCH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)