Job description

Job responsibilities

Job responsibilities

The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times. They must also know the limits of their own capabilities and seek direction from a GP.

They must have previous experience of working in primary care and proficiency in managing long term conditions. In addition you will be required to undertake full treatment room duties, including immunisations, dressings, removal of sutures, cervical smear taking and anti-coagulation. Experience in additional areas including travel immunisations and family planning are desirable.

Working strictly in accordance with specific practice or national guidelines, the Practice Nurse will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

The post holder must maintain registration with NMC, maintaining its Code of Conduct to protect the public through professional standards. Fulfil their learning requirements.

Main Duties and Responsibilities

• Provide efficient, professional nursing care to patients

• Manage chronic diseases e.g. Hypertension, Asthma, COPD. Developing an integrated approach to chronic diseases within the Primary Health Care Team and being actively involved in their clinical management.

• Carry out immunisation clinics and associated admin

• Carry out travel immunisation clinics and associated admin.

• Undertake preventative and treatment clinics for the general nursing care of patients including dressings, removal of sutures, ECGs, and blood pressures.

• Undertake wound management (e.g. leg ulcers)

• Provide a comprehensive vaccination service

• Provide nursing care in minor injuries

• Provide a cervical smear service, family planning information and advice

• Health promotion activities like NHS health checks and smokestop.

• Ear syringing is performed at the practice.

• Maintain clinical areas and equipment, sterilisation of instruments, stock control, drugs and sundry items

• Keep accurate, contemporaneous records, both written and electronic

• Establish diagnoses to set protocols (e.g. BP, blood tests, ECG recordings etc)

• Participate in clinical call and recall systems and record results

• Undertake clinical audits and assist with administration of recalls

• Perform other clinical tasks as trained and agreed to meet the needs of the practice

• Be involved in identifying practice clinical needs

• Perform any other tasks within the skills of the post holder

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Application Process

If you have any questions regarding the post, please contact Dr Harding at [email protected] or 01747 840226.

Please apply with a CV and covering letter to the surgery.

Please do not apply via NHS Jobs.

We will not be conversing with recruitment agencies regarding this post.

Person Specification

Qualifications

Essential

• Registered nurse
• Experience:
• Experience of working in a primary care environment
• Experience of working as a practice nurse or community nurse Experience of chronic disease management,
• Experience of infection prevention and control measures and CQC
• Clinical Knowledge & Skills
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Travel medicine
• Diabetes
• COPD
• Hypertension
• Asthma
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (cervical cytology, contraception, etc.) Understanding the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understand when to refer to GPs

Desirable

• Post graduate diploma or degree (Primary Care)
• Spirometry
• Awareness of issues within the wider health arena.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Silton Surgery

Address

Gillingham Road

Silton

Gillingham

Dorset

SP8 5DF

United Kingdom

Employer's website

https://www.siltonsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution of the Implementation of Services:

The post-holder will

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• - Previous experience working in GP practice or in NHS as a HCA
• - Good time management

Desirable

• - Familiar with SystmOne or similar software
• - Good communication skills
• - Works well independently and as a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Foundry Healthcare Lewes

Address

River Lodge Surgery

Malling Street

Lewes

East Sussex

BN72RD

United Kingdom

Employer's website

https://www.foundryhealthcarelewes.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Winterton Medical Practice

JOB DESCRIPTION

POSITION: Practice Nurse

ROLE:To provide effective nursing services for the practice population.

KEY TASKS

The post holder will be responsible for the day to day management of patients in the treatment room and will, when required:

1) Administer immunisation vaccinations and other injections to patients, as prescribed by the Doctors.

2) Carry out blood sugar and haemoglobin measurement, urine tests, ECGs and any other patient investigations as ordered by the Doctors.

3) Assist Doctors in performing gynaecological or other examination, as required.

4) Carry out cervical cytology.

5) Retain responsibility for patient continuing wound care, with referral to Doctors if necessary.

6) Provide a phlebotomy service for patients alongside the healthcare team

7) Carry out medication reviews as per practice protocols e.g. Hypertension, Pill checks, Hypothyroid

8) Operate a childhood vaccination clinic.

9) Carry out annual Asthma reviews and refer to GP if appropriate

10) Maintain adequate stocks of drugs and supplies, in the treatment room and examination room.

11) Ensure adequate cleaning and sterilising of equipment.

12) Promote healthy living and lifestyles for all patients.

13) Assist in the management of patients with chronic disease particularly patients with Asthma/COPD providing nursing support through face to face consultation and telephone reviews.

14) Assist in the induction and training of new staff along with trainee registrars and medical students.

15) Perform any other nursing tasks as required by the practice.

16) Identify vaccinations required for foreign travel and operate a travel clinic, giving relevant vaccinations/advice and discussing malaria prophylaxis.

17) Nurses holding the community nursing prescribing qualification will prescribe as appropriate from the formulary for dressings and wound management.

PROFESSIONALISM

Practice nurses will:

1) Keep accurate, contemporaneous electronic patient records for each patient in the appropriate manner.

2) Be aware of, and work in accordance with, all practice policies and protocols relevant to your role.

3) Identify their own training needs and actively participate in any training identified as being necessary by their manager or employer.

4) Participate in the training of new nursing staff.

5) Attend regular staff meetings, to maintain adequate communication.

6) Participate in staff development and performance review on which salary increments will be based.

7) Report to Practice/Assistant Manager any complaint, accidents, or any untoward incidents.

8) Work at all times in accordance with the NMCs code of professional conduct and the scope of professional practice.

9) Act as a resource for information and advice to other nurses in the team.

PERSONAL

Practice nurses will:

1) Be aware of and work in accordance with the Health and Safety at Work Act thereby working in a safe efficient manner.

2) Adhere to the uniform policy of the practice, always having a neat and tidy appearance.

3) Work contracted hours and holiday cover as per duty rota and extra hours by mutual agreement, to meet the demands of the practice.

4) Perform their duties in a calm, professional and competent manner.

Research

• Co-ordinate, manage and liaise between GP's, staff and research teams to maximise recruitment opportunities in the Practice

• The pro-active management of all research activity in the practice under guidance of the Practice lead for research.

• Update research tracker for all new research studies.

• Summarise all research studies and send summary to research GP partners for approval

• Submit Expression of Interests (EOI) even if its a Yes or No

• Invoice for each approved study (if required)

• Delegate as appropriate to the Business Support Administrator

• Attend Cluster Meetings/ Research Meetings

• Attend Bi-monthly meetings with Networks Engagement Officers.

• Attend six-month performance review meeting with the Research Delivery Manager and Engagement Officer

• Maintain paper and electronic copies of research information

• Maintain GCP accreditation

• Submission of sites monthly research activity reports to CRN Y&H.

• Participation in approved studies, running clinics, liaising with patients either face to face or by telephone while adhering to study specific guidelines.

This Job Description will be subject to development and review.

Person Specification

English Language

Essential

• Fluency in written / spoken English

Experience

Essential

• At least 3 years past registration experience.
• Ability to work independently & autonomously.
• Experience of working in Primary Care as a practice nurse.
• Experience working with patients with Asthma or COPD.

Qualifications

Essential

• RGN with valid NMC registration
• Nursing Qualification
• Experience and Special Interest in Respiratory

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Winterton Medical Practice

Address

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA

United Kingdom

Employer's website

https://www.wintertonmedicalpractice.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Winterton Medical Practice

JOB DESCRIPTION

POSITION: CLEANER

RESPONSIBLE TO: The Assistant Practice

Manager

ROLE: Cleaning the property of the Practice as directed in line with current protocol

Summary

Responsible for the cleaning of the surgery buildings & property, in line with current guidelines and protocol. Good organisational and interpersonal skills will be required for the role. The ability to multi task and to possess the physical capability to engage in manual labour will be beneficial.

Any issues should be reported in the first instance to the Assistant Practice Manager, who will liaise with the Practice Manager as required. The ability to work well with other members of the team and to assist in the training of new staff may also be a requirement of the role.

Description

General cleaning duties within the surgery as part of the cleaning team will feature. These duties are to be undertaken in line with the Practice cleaning programmes, and with adherence to current protocols. Emptying of Clinical waste bins and filling the hand sanitizer stations.

Skills

Being courteous, honest and practical Being reliable and punctual Following health and safety regulations Liaising with other workers internal and external

Be aware of, and work in accordance with the Health and Safety at Work Act, thereby working in a safe and efficient manner.

Perform their duties in a professional and competent manner

Accurate completion of daily cleaning plans for the surgery to demonstrate adherence to current infection control guidelines & CCG directives

Adhere to the guidance detailed in the Staff Handbook which forms part of the terms and conditions of employment

This Job Description will be subject to development and review

Person Specification

English Language

Essential

• Fluency in written / spoken English

Experience

Desirable

• Previous experience working in a cleaning role desireable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winterton Medical Practice

Address

Winterton Medical Practice

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA

United Kingdom

Employer's website

https://www.wintertonmedicalpractice.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The practice manager is responsible for:

Business Management

• Contract performance monitoring, review and sign up
• Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners
• Lead on business development, systems and project management
• Develop business protocols and procedures, review and update as required
• Manage the procurement of practice equipment, supplies and services within target budgets
• Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
• Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
• Lead the online presence of the practice
• Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
• Lead on all matters related to the management and maintenance of the practice premises
• Lead on health and safety matters and conduct annual risk assessments
• Ensure the fire safety standards and training are maintained in line with legislation
• Ensure the building is safe and secure at all times
• Finance
• Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
• Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
• Maintain an effective liaison with the finance colleagues

Contract Delivery, Performance and Quality

• Lead on change and continuous improvement initiatives; coordinating all projects within the practice
• Interpret and lead on implementation of national, local and practice quality standards alongside the GP Partners
• Oversee the development and management of patient services
• Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together
• Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
• Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
• Ensure the team achieve QoF targets
• Lead with the partners on Equality & Diversity
• Lead on all Health and Safety matters related to the GP practice
• Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
• Respond appropriately to any Freedom of Information requests
• Implement the Practice Complaints Procedure
• Implement the Significant Events Procedure
• Alert other team members to issues of quality and risk
• Effectively manage own time, workload and resources
• Maintain responsibility for own personal development
• Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
• Recognise peoples needs for alternative methods of communication and respond accordingly

Human Resources

• Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
• Be the direct line manager for the administrative team and on non-clinical matters for the nursing and salaried GP team
• Oversee the recruitment and retention of staff
• Oversee staff induction and ongoing training needs
• Lead on performance management for employed staff
• Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
• Implement an effective staff appraisal process
• Ensure all staff have an up-to-date DBS check as required for their role
• Ensure all staff are competent and safe to carry out their work including initial employment checks
• Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation

Equality and Diversity

• The post holder will support the equality, diversity and rights of patients, carers and colleagues
• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Person Specification

Experience

Essential

• Experience of working in an NHS Primary Care setting or GP Practice
• High levels of integrity with patient care being a priority
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive, and resilient
• Motivated with an ability to drive and deliver change effectively
• Flexibility to work outside of core office hours
• Maintains confidentiality at all time
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects, workforce planning and practice development
• Excellent communication and interpersonal skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• SystmOne or similar user skills
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
• Polite and confident
• Flexible and cooperative
• Ability to use initiative and judgement with a solution focused approach

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• AMSPAR Qualification / Post Graduate level HR, Business or Primary Care Management qualification of similar

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bryn Cross Surgery

Address

Bryn Cross Surgery

246 Wigan Road

Ashton-in-makerfield

Wigan

Lancashire

WN4 0AR

United Kingdom

Employer's website

https://bryncrosssurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To find out more information about this position, please see attached the job description and personal specification required.

Person Specification

Experience

Essential

• Strong experience in either a community pharmacy or a primary care setting
• Confident in analysing and presenting information to health professionals

Qualifications

Essential

• Registered pharmacy technician with the GPhC
• Diploma Level 3 in pharmacy services, or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

Botesdale

Diss

Norfolk

IP22 1DW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost effective service is provided.
• Ensure patient folders are created and prepped and made available for all outpatient activity including Cardiac Diagnostics and TB contact clinics. All folders must be available within the agreed time limits and are presented in a tidy and cohesive order in line with NHSLA.
• To ensure all required data is accurately and appropriately recorded in the PAS system within agreed timeframes. Of particular importance is data relating to patient demographics, appointments, 18 week referral to treatment pathway.
• Update of all outpatient appointment outcomes at the end of each clinic session i.e. cache up, ensuring all relevant actions have been completed for each patient.
• To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries.
• To sensitively explain to patients where their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required.
• To deal sympathetically with distressed patients and families.
• To deal with patient complaints concerning Outpatient appointment details/ cancellations referring angry/distressed patients on to a senior member of the Outpatients Team when necessary.
• To notify the Team Leader Central Booking if there are any issues with clinic capacity for future appointments.
• To work and rotate on various clinics in Outpatients, Cardiac Diagnostics and Contact Clinic to ensure adequate skill mix and cover within the team.
• To prioritise, book and change appointments on both PAS and the Choose and Book System on a daily basis according to clinical urgency, clinic capacity and waiting time targets.
• Ensure familiarity and compliance with the Trusts Access Policy.
• Maintain statistics of each clinic session and provide to the Team Leader Central Booking Team.
• Open post and re-direct as appropriate to other departments.
• Liaise with GP practices or other NHS organisations to retrieve missing referrals or gain additional information around patient referrals when necessary.
• To provide a high standard of customer care to patients and their careers through clear communications.
• Ensure that patient reminder letters are generated from the PAS on a daily basis and posted to patients in a timely manner.
• Assist clinical staff in retrieval of scanned images from the EDMS.
• Ensure the Outpatient reception desk is appropriately staffed during busy times to support patient flow.
• To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation.
• Demonstrate and explain outpatient administrative processes, practices and procedures to new and less experienced staff.
• To answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate member of the Team.
• To provide cover to the Access Team, Medical Secretariat and Health Records Team for roles equivalent to own post or grade if required.
• To minimize hazards in the working area and report any identifiable hazards to the
• Line Manager. To adhere to all safe systems of work applicable to the work area.
• Ensure all patient folders from each outpatient clinic are collated and prepped prior to sending to Health Records to be scanned in to the EDMS.
• Liaise with Outpatient, Cardiac Diagnostic and Contact Clinic staff to ensure all aspects of service delivery are aligned with service requirements.
• Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record.
• Undertake regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational.
• Maintain accurate and up to date records of work undertaken on a daily basis to ensure departmental KPIs and service level agreements can be monitored.
• Participate and contribute to departmental meetings including objective setting and feedback discussions.
• Ensure any requests for disclosure of information are directed to the Health Records Coordinator and Information Governance Officer.
• Participate in departmental audits as and when required.
• Maintain records (paper and electronic) in an accurate and timely manner.
• Report any incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed.
• Ensure that lifting and handling guidelines are adhered to.
• Comply with all Health and Safety requirements within the Trust.
• Collect and deliver patient folders to and from Health Records Department following completion of Outpatient Clinic sessions.
• Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, staff must familiarize themselves with the changes.
• Work as part of a team to ensure that an efficient service is provided at all times.
• Liaise effectively with all disciplines of staff to ensure efficient lines of communication are maintained at all times.
• Check stationary requirements and inform Team Leader Central Booking Team if extra stock is required to maintain service delivery.
• To undertake any other duties required by manager appropriate to the grade and relevant to the role.
• Be flexible to the needs of the service to support effective delivery of service.
• Be adaptable to and support future changes of the service.

Person Specification

Qualifications

Essential

• GCSE English OR equivalent

Knowledge and Experience

Essential

• Conversant with administrative practice
• Previous office experience
• Working in a team
• Maintaining confidentiality
• Working under pressure or in a fast pace environment

Desirable

• Microsoft Excel
• PAS

Skills and Abilities

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Excellent organisational and time management skills
• Excellent IT skills and competent in the use of Microsoft Office Word, Excel and Outlook

Desirable

• Previous experience of a healthcare setting
• Problem Solving
• Able to work on own initiative.

Values and Behaviours

Essential

• Flexible
• Positive approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Assess and treat patients within their home setting to undertake comprehensive assessment, diagnosis, care planning, treatment and evaluation for patients presenting with acute or chronic conditions.
• Clinically examine and assess patient needs from a physiological and psychological perspective, interpret test results and plan clinical care accordingly.
• To always practice within professional competencies and escalate to the referring or duty clinician for guidance where clinical presentations exceed individual experience or scope of practice.
• Make any necessary referrals in collaboration with the referring or duty clinician to other members of the primary health care team, community or hospital teams or social care team as appropriate.
• Where appropriate, discuss with the referring or duty clinician doctor the needs of patients presenting with complex health needs or conditions requiring specific treatment, hospital admission or referral.
• Follow-up patients in the short term and post discharge / 999 call to ensure continuity of care and assist with reducing unnecessary hospital admission or re-admission.
• Ensure clinical practice is safe and effective and remains within the boundaries of competence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary.
• Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care where appropriate.
• Work as an autonomous practitioner in accordance with the Health and Care Professions Council Standards and Proficiency, Standards of Conduct, Performance and Ethics and ensure that personal and professional clinical standards and development are maintained.
• If able to prescribe/issue medications as appropriate following national policies, patient group directives and local pathways and in accordance with own competence.
• Formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment, ensuring the delivery of a safe and effective service.
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs, only accepting to carry out procedures that you are appropriately trained to complete.

Other Responsibilities

• Maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Assist with the development of local policies and procedures and participate in audit.
• Participate in PCN MDT where appropriate.
• Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
• Liaise with other stakeholders as needed for the collective benefit of patients, including but not limited to:

- Patients and their representatives

- GP, nurses, AHPs and other practice staff

- Social prescribers, first contact physiotherapists, physician associates and pharmacists

- Community pharmacists and support staff

- End of life care teams

- Mental health teams

- PCN Clinical Directors and other PCN staff

- Practice managers

- Community nurses and other allied health professionals

- Hospital staff with responsibilities for prescribing and medicines optimisation

Person Specification

Experience

Essential

• Minimum 2 yrs post qualification experience
• Demonstrable experience working in, or a good understanding of, urgent care and primary care environments, including the operational and clinical demands of these settings.
• Comprehensive patient examination skills of body systems
• Knowledge of common acute and chronic conditions that are likely to be seen in primary care
• Collaborative working and of building relationships across a variety of organisations
• Facilitating change to improve clinical practice
• Undertaking policy review and clinical audit
• Good knowledge of Emis / Clinical system
• Understanding of clinical governance and quality issues

Desirable

• Experience working within primary care
• Independent prescribing (V300)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

United Kingdom

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list:

1. Ensure and effective and efficient Reception service is provided to patients and any other visitors to the Practice.

2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

3. Deal with all general enquiries, explain procedures and make new/follow up appointments.

4. Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.

5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.

6. Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.

7. All home visit requests are to be added to the On Call Dr rota promptly.

8. Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.

9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.

10. Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports.

11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.

12. Scanning of relevant documentation to be work flowed for appropriate action.

13. Ensure all George Lloyd files are stored in alphabetical order within the filing system.

14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.

15. Use of Microsoft, to support the Practice and non-clinical teams with Word / Excel/ Along with filing, photocopying and scanning.

16. Ensure Reception and Waiting Room is kept neat and tidy.

17. Adhering to the Start and End of Day process.

18. Undertake any additional duties as required by the Practice and appropriate to the Reception role.

This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.

Person Specification

Experience

Essential

• Experience of working with the general public.
• Experience with Customer Service
• Experience of working within a Receptionist position

Desirable

• Experience of working in General Practice preferred by not essential

Qualifications

Essential

• Good standard of Education
• GCSE Mathematics and English - Grade C or above

Desirable

• AMSPAR Reception Certificate
• NVQ II in Customer Care
• CLAIT Qualification

Employer details

Employer name

Roundwood Surgery

Address

Wood Street

Mansfield

Nottinghamshire

NG18 1QQ

United Kingdom

Employer's website

https://roundwoodsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General Reception Duties

• Greet and assist patients that come to the surgery.
• Answering appointment line, general enquiries and triage incoming calls.
• Sorting and distributing incoming mail via post and email.
• Scanning and filing patient documents on to their records.
• Processing prescription requests
• Entering patient data on medical system
• Monitoring and actioning triage requests which come in electronically
• Filing paper documents and keeping stock up to date.
• Keep updated on Protocol and Policies of the surgery.
• Work as a team to cover holidays, illness, training days

Person Specification

Experience

Essential

• Confident with IT and quick learner.
• Experience in Customer Service or face to face reception work.
• Excellent Team Player, good initiative and dedicated to role.
• Good attention to detail.

Desirable

• Experience within a GP practice is preferable but not necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Roselawn Surgery

Address

Roselawn Surgery

149 Malden Road

New Malden

Surrey

KT3 6AA

United Kingdom

Employer's website

https://www.roselawnsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical duties

• Telephone and face-to-face appointments resulting from SystmConnect triage
• Very occasional home visits (the vast majority are done by our paramedics)
• Dealing with queries from patients and other healthcare professionals through tasks, telephone calls, instant messages and direct conversation
• Total Triage sessions, split between the GPs across the week
• A proportion of the administration for the registered patient list (we do not have personal lists)
• Supporting paramedics and other clinicians in decision-making and management

Professional and development

• Attending regular clinical meetings, Protected Learning Time sessions and monthly clinical supervision
• Taking a clinical lead role in an area of interest or expertise
• Contributing to the development of the practice and the wider team

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practice
• Included on the GMC GP Register
• Included on the NHS England Medical Performers List

Other

Essential

• Commitment to doing your best for our patients
• Commitment to being a key part of our friendly multidisciplinary team

Experience

Desirable

• Experience working in a Total Triage model
• Experience of systmOne
• Experience providing support to a wider multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Orchard Surgery

Address

Lower Tanbridge Way

Horsham

West Sussex

RH12 1PJ

United Kingdom

Employer's website

https://www.orchardsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

The Healthcare Assistant (HCA) will work as part of the practice clinical team to provide high-quality, patient-centred care to patients registered with the practice.

The post holder will undertake a range of clinical and administrative duties under the direction and supervision of appropriately qualified registered healthcare professionals. The HCA will contribute to the delivery of routine health checks, long-term condition monitoring, preventative healthcare and health promotion.

The post holder will work within their level of competence and undertake appropriate training and development to maintain and enhance their clinical skills.

Key Responsibilities

Clinical Responsibilities

• Undertake clinical observations and measurements, including blood pressure, pulse, temperature, respiratory rate, height, weight and BMI.
• Carry out venepuncture and obtain blood samples in accordance with practice protocols and competency requirements.
• Perform routine ECGs and other investigations within scope of competence.
• Undertake urinalysis and other point-of-care testing as required.
• Support patients attending for NHS Health Checks and routine reviews.
• Assist with the monitoring of patients with long-term conditions, as directed by the clinical team.
• Carry out new patient health checks and relevant assessments.
• Assist with wound care and removal of sutures/clips where trained and within agreed competencies.
• Undertake health promotion and provide patients with appropriate lifestyle advice within the limits of the role.
• Recognise and report any abnormal clinical findings or concerns promptly to the appropriate registered healthcare professional.
• Ensure specimens are correctly labelled, documented and handled in accordance with practice procedures.
• Maintain accurate, contemporaneous and confidential patient records.

Patient Care

• Provide patients with a professional, respectful and compassionate service at all times.
• Maintain patients' dignity, privacy and confidentiality.
• Communicate effectively with patients, relatives and carers, adapting communication to meet individual needs.
• Recognise patients who may require additional support and escalate concerns appropriately.
• Promote equality, diversity and inclusion in all aspects of patient care.
• Ensure patients understand any instructions or information provided and refer clinical queries to an appropriate member of the clinical team.

Infection Prevention and Control

• Follow practice infection prevention and control policies and procedures at all times.
• Maintain high standards of hand hygiene and use appropriate personal protective equipment.
• Clean and maintain clinical equipment in accordance with manufacturer and practice guidance.
• Dispose of clinical waste and sharps safely and appropriately.
• Report any infection control concerns to the appropriate member of staff.

Administration and Records

• Maintain accurate and up-to-date clinical records using the practice's electronic patient record system.
• Ensure clinical information is recorded promptly and accurately.
• Complete relevant documentation, referrals and requests as directed by the clinical team.
• Ensure test results and investigations are appropriately processed and escalated in accordance with practice protocols.
• Maintain confidentiality and comply with information governance requirements.

Team Working

• Work effectively as part of the multidisciplinary primary care team.
• Liaise with GPs, practice nurses, healthcare professionals, administrative staff and external services as appropriate.
• Attend practice and team meetings and training sessions as required.
• Contribute to service improvement and the development of practice procedures.
• Support colleagues during periods of increased workload and contribute to the smooth running of the practice.

Professional Responsibilities

The post holder will:

• Work within agreed competencies, practice policies and procedures.
• Maintain professional boundaries and recognise the limitations of the HCA role.
• Seek advice or escalate concerns whenever a task or clinical situation falls outside their competence.
• Maintain mandatory training and undertake continuing professional development relevant to the role.
• Participate in clinical supervision, appraisal and performance review.
• Comply with relevant NHS, practice and statutory requirements.
• Maintain strict patient confidentiality in accordance with information governance and data protection requirements.
• Demonstrate a commitment to safeguarding children and adults at risk and report concerns appropriately.

Health and Safety

• Take reasonable care of their own health and safety and that of others.
• Report accidents, incidents, hazards and near misses in accordance with practice procedures.
• Use clinical equipment safely and report defects promptly.
• Follow practice policies relating to fire safety, manual handling, COSHH and other relevant health and safety requirements.

Safeguarding

All staff have a responsibility to safeguard and promote the welfare of children, young people and adults at risk. The post holder must be aware of and comply with the practice's safeguarding policies and procedures and must promptly report any concerns to the appropriate safeguarding lead.

Confidentiality

The post holder must maintain confidentiality of patient information at all times. Information obtained during the course of employment must not be disclosed except where authorised or required by law or practice policy.

Person Specification

Qualifications

Essential

• Healthcare Assistant qualification such as the Care Certificate
• Evidence of relevant clinical training and competency
• Willingness to undertake mandatory and role-specific training

Experience

Essential

• Experience of working in a healthcare environment.
• Experience of dealing directly with patients.
• Experience of maintaining accurate records.
• Experience of working as part of a multidisciplinary healthcare team.
• Experience with ECG recording and other primary care investigations.
• Wound care and removal of sutures, clips, where trained and competent.
• Good verbal and written communication skills.
• Ability to recognise and escalate concerns appropriately.
• Good IT and electronic record-keeping skills.
• Understanding of confidentiality, infection prevention and safeguarding.
• Ability to work within defined competencies and professional boundaries.

Desirable

• Previous experience working in general practice or primary care.
• Experience using EMIS Web clinical system.
• Experience supporting long-term condition reviews.
• Experience undertaking NHS Health Checks and trained according to new contractual requirements.
• Venepuncture and clinical observations, where trained and competent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lyndhurst Surgery

Address

2 Church Lane

Lyndhurst

SO43 7EW

United Kingdom

Employer's website

https://www.lyndhurstsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

BEWICK CRESCENT SURGERY

Job Description

Role: Health Care Assistant

Name:

Location: Bewick Crescent Surgery

Responsible to: Nurse Manager

Job summary.

Provide patient care and services such as blood sampling, ECG monitoring, blood pressures etc.

Key contact for patients when visiting the surgery with efficient communication with the clinical nursing and GP teams essential. Support clinics where required e.g. Diabetic and Rheumatology, Diabetic foot checks, Complete NHS health checks

Venepuncture taking blood samples from patients using vaccutainer system. Specialised techniques e.g. butterfly using alternate areas on body, supporting clinics including diabetes, NHS Checks and GPs requests.

Blood Pressures taking blood pressures on patients using electronic equipment.Following practice protocols, taking appropriate action with either follow up monitoring, or GP referrals. Set up home blood pressure monitoring and process results.

ECGs performing heart tracings on patients, down loading information onto computer system and extracting an A4 printout for GPs attention, taking appropriate action according to results i.e.; urgent attention, GP appointment, routine monitoring. Liaise with manufacturer for reporting equipment faults and system issues. Action when necessary.

Including setting up and fitting of 24 hour ECGs and process results.

Diabetic foot care checks Screen diabetic patients for vascular and neuropathy assessments providing foot care advice when necessary. Refer onwards as required.

Urine testing urine specimens for anomalies, i.e. protein, glucose, blood, nitrites etc taking correct action. Labelling and sending samples to laboratory for appropriate testing requirements using the ICE system.

Chaperoning - at GPs request, attending patient examinations, consoling and reassuring patients when necessary.

Smoking cessatior first point of contact for patients wishing to quit smoking. Refer to the appropriate smoking cessation service.

Update patient records using the correct read codes after every consultation. Always check demographic data as per protocols. Use templates wherever available for data entry.

Vaccinations: Administer B12, pneumococcal and flu vaccinations as required.

NHS checks: first point of contact for patient. Collate family history, take required measurements, monitor BP and take relevant bloods. Refer to GP when required.

Minor Operations Clinic: support the clinician in performing the minor operations clinic by setting up room, equipment and ensuring relevant injections are there for the patients attending.

Ear Irrigation: checking patients ear, and irrigating with water to remove wax, ensuring ear drums are intact and informing the patient of risks and aftercare.

General Duties

E-mail: Read them daily and take necessary action on any message received.

Tasks and notifications: Read daily and take necessary action on any tasks or briefings.

GP Team Net: check daily. Acknowledge items when required. Update training record & upload certificates.

Standard worksheets/station logs: check your workstation log daily for updates; update/create worksheets as appropriate. Maintain the current standard of work sheets.

Receive and make calls as required. Divert calls and take messages as appropriate, create a task for all messages to nurses, GPs and Practice/Assistant Practice Manager. Do not use paper. Log all dialogue with patients in Systmone.

Deal with all telephone calls including appointments, divert as necessary.

Ensure your training records are kept up to date transition to GPTN.

Ensure all surgery policy documents are the most recent version and remove old versions from all work stations.

Attend meetings and training events as required.

Remove room name plate from door when not in use. Ensure the name plate follows you to avoid patient confusion.

Other Duties

• Be able to analyse patient information and take appropriate action in order to accommodate patients needs and requirements.
• Recognise when follow up appointments may be necessary. Using set protocols as a guide to patient care. Have the ability to refer patients to the correct clinicians where appropriate.
• Perform administration procedures by updating patient records and information data.
• Liaise with GPs/Nurses/ internal clinicians and staff as needed and appropriate to do so.
• Adhere to Health and Safety requirements e.g. COSHH, reporting of accidents and incidents.
• Maintain confidentiality and data protection throughout.
• Maintain a high standard of training in order to meet practice requirements and deliver a gold standard care package to patients. Ensure all competency assessments are undertaken prior to delivery of service.

Skills Required

• Phlebotomy
• Clinical Skills
• Excellent communication and rapport with patients
• Excellent IT skills

Person Specification

Experience

Essential

• Bewick Crescent Surgery
• Person Specification Health Care Assistant
• Essential (Standard Performance)
• Communication
• Able to demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Maintain patient confidentiality at all times
• Communicate with and support patients who are receiving bad news
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the practice environment and with external stakeholders.
• Act as an advocate for patients and colleagues.
• Ensure awareness of sources of support and guidance (e.g. Carer support leaflets, NHS checks leaflets) and provide information in an acceptable format to all patients
• Good Clinical Practice
• Recognise and work within own competence and refer onwards as required
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Conduct infection control audits
• Support and participate in shared learning across the practice , students and wider organisation.
• Assess the impact of policy implementation on care delivery in the HCA rooms
• Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.
• Assist in the updating of Practice protocols, standard operating procedures and policy.
• In participation with the Bewick Protocols, ensure the maintenance of equipment and stock levels meet patient requirements and clinics
• Always use templates and read code entries ensuring patient data is accurate and timely.
• General
• Good IT skills: Outlook, GPTeamNet, SystmOne, scan and e-mail.
• Able to embrace change and adapt to it.
• Able to follow agreed protocols/standard work consistently.
• Take responsibility for keeping up to date with SOPs, Policies etc.
• Good attention to detail and pride in the standard of work produced, eg updated standard work sheets when change occurs
• Team worker.
• Able to use and maintain standard worksheets and policies/SOPs.
• Continued Professional Development (CPD) identified and booked in/maintained e.g. vaccination updates, safeguarding. GPTN updated whenever training has been completed.
• Desirable (Above Standard/Outstanding Performance)
• Able to recognise areas for improvement and make relevant suggestions.
• Able to recognise potential issues/problems and offer solutions.
• Able to feedback honestly and openly to colleagues, Managers and clinicians.
• Able to train/coach others, eg in differing skills, new techniques
• Takes responsibility for own learning and development, eg identifying areas for improvement, training required, using allocated PLT time for personal development, mandatory training etc.
• Outstanding patient skills, eg going the extra mile, consistently good feedback from patients and colleagues, working for the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH

United Kingdom

Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Nursing Associate

Practice Manager

Partners

The Nursing Associate will work as part of the General Practice nursing team, supporting the Practice Nurses, Healthcare Assistants (HCAs), GPs, and wider multidisciplinary team to provide safe, effective, and high-quality patient care.

The post holder will deliver a range of clinical and health promotion activities within their scope of practice, contributing to the assessment, monitoring, and treatment of patients. They will support patients to improve and maintain their health and wellbeing while promoting a positive patient experience.

The Nursing Associate will work under the direction and supervision of registered healthcare professionals, whilst being accountable for their own practice in line with the Nursing and Midwifery Council (NMC) Code.

The post holder will:

• Undertake a range of delegated clinical procedures within their scope of practice and competence.
• Record and monitor physiological measurements including:
  • Blood pressure
  • Pulse
  • Temperature
  • Respiratory rate
  • Height and weight
  • BMI
• Undertake ECG recordings.
• Carry out wound care and simple dressings.
• Support patients with long-term condition monitoring as directed by the nursing team.
• Administer vaccinations and immunisations where appropriately trained and competent.
• Support national screening and health promotion programmes.
• Recognise changes in a patient's condition and escalate concerns appropriately.
• Assist in maintaining safe clinical environments and infection prevention and control standards.

The post holder will:

• Provide compassionate, person-centred care to patients and their families.
• Support patients to understand and manage their health conditions.
• Provide health promotion and lifestyle advice in line with practice protocols.
• Communicate effectively with patients, carers, and healthcare professionals.
• Maintain patient dignity, privacy, and confidentiality at all times.

The post holder will:

• Work closely with Practice Nurses and HCAs to deliver nursing services.
• Support the nursing team in delivering chronic disease management programmes.
• Assist with clinical recalls and monitoring activities.
• Contribute to achieving quality improvement and patient safety objectives.
• Participate in team meetings and service development initiatives.

The post holder will:

• Maintain accurate, timely, and complete patient records.
• Ensure all clinical information is entered onto the clinical system in accordance with practice procedures.
• Comply with information governance and data protection requirements.

The post holder will:

• Work within NMC standards, professional guidelines, and organisational policies.
• Maintain professional registration and revalidation requirements.
• Participate in clinical supervision, appraisal, and continuing professional development.
• Demonstrate a commitment to lifelong learning and service improvement.
• Work within the limits of their competence and seek support when required.

The post holder will:

• Adhere to Health and Safety policies and procedures.
• Comply with safeguarding policies for adults and children.
• Support equality, diversity, and inclusion within the workplace.
• Maintain strict confidentiality regarding patients, staff, and practice information.
• Undertake any other reasonable duties appropriate to the role and grade.

Person Specification

Qualifications

Essential

• Nursing Associate Foundation Degree.
• Registered Nursing Associate with the Nursing and Midwifery Council (NMC).
• Experience working in General Practice.
• Experience providing direct patient care.
• Experience working as part of a multidisciplinary team.

Desirable

• Experience of ECG recording.
• Experience supporting long-term condition management.
• Knowledge of SystmOne.
• Immunisation and vaccination experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sutton Manor Surgery

Address

St Ives Close

Bransholme

Hull

HU7 4PT

United Kingdom

Employer's website

https://www.suttonmanorsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the ANP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

No canvassers or recruitment agencies, please.

Person Specification

Qualifications

Essential

• Registered Nurse;
• Post graduate diploma or degree (Advanced Practice Qualification);
• Qualified Nurse Prescriber;
• Qualified Triage Nurse;

Desirable

• Minor Illness Qualification;
• Teaching Qualification;
• ALS, PALS;

Experience

Essential

• Experience working in a primary care environment;
• Experience in chronic disease management;
• Experience in prescribing and undertaking medication reviews;

Desirable

• Experience working as a practice nurse or community nurse

Clinical Knowledge

Essential

• Wound Care / Removal of sutures & staples
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Travel medicine
• Diabetes
• Hypertension
• Asthma
• Spirometry
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (Cervical cytology, contraception, etc.)
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PGDs and associated policy

Desirable

• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Law Medical Group Practice

Wrottesley Road

London

NW10 5UY

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Have a thorough knowledge of all Practice procedures.

- Work in accordance of written protocols.

- Amalgamate newly registered patient's notes on receipt to the practice.

- Fax and photocopy as required.

- Scan patient correspondence onto computer records where applicable.

- Provide patients with test results over the phone or in person in accordance with practice guidelines.

- Receive and signpost patients in reception.

- Handle prescription requests and distribute completed prescriptions.

- Deal with telephone queries and transfer calls to the appropriate person.

- Do any other appropriate tasks commensurate with role.

Appointments

- Signposting patients to the most appropriate healthcare professional and process appointment requests.

- Deal with visits requests in accordance with practice guidelines.

- Enter patient's details on the computer for telephone triage by the duty doctor.

Utilising clinical software system

- Registering new patients.

- Computer data entry and updating medical records where applicable.

- Process patients change of address computer data and medical records (have knowledge of practice area).

- Process repeat prescription request in accordance with practice guidelines.

-Update patients computer records in accordance with practice guidelines.

Telephone system & premises

- Utilise the telephone system to communicate with patients and stakeholders.

- Ensure building is alarmed and secure when leaving at the end of the day.

- Any other tasks allocated by managers.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines.

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

- Making effective use of training to update knowledge and skills using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

- Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.

- Communicate effectively with patients and carers.

- Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

- Apply practice policies, standards and guidance.

- Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

Essential

• - Previous experience in a customer service, reception, administration, or public-facing role.
• - Experience handling telephone calls and managing enquiries professionally.
• - Experience dealing with confidential or sensitive information.
• - Experience working in a busy environment and managing competing priorities.
• - Experience using computerised systems for data entry and record keeping.

Desirable

• - Previous experience working in a GP practice, NHS setting, or healthcare environment.
• - Experience using clinical systems such as EMIS Web.
• - Experience using telephony systems such as Surgery Connect.
• - Experience processing referrals, prescriptions, registrations, or clinical correspondence.
• - Experience supporting vulnerable or distressed individuals.

Qualifications

Essential

• - Good standard of general education including GCSEs (or equivalent) in English and Maths.
• - Basic IT skills, including experience using email, Microsoft Office, and web-based systems.
• - Willingness to undertake training relevant to the role.

Desirable

• - Care Navigation training.
• - Understanding of NHS Wales primary care services.

Other

Essential

• - Legal right to work in the UK.
• - Good level of written and spoken English.
• - Excellent communication and interpersonal skills.
• - Friendly, professional, and approachable manner.
• - Ability to work as part of a team and support colleagues.
• - Ability to maintain confidentiality and comply with GDPR requirements.
• - Flexible and adaptable approach to work.

Desirable

• - Knowledge of GP practice procedures and NHS services.
• - Understanding of care navigation principles and signposting patients to appropriate services.
• - Ability to communicate in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Roath House Surgery

Address

100 Penylan Road

Penylan

Cardiff

CF23 5RH

United Kingdom

Employer's website

https://roathhousesurgery.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If youre comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our Croeso Candidate booklet below for more information.

Person Specification

oTo be actively involved in the managment and decision making for patients

Essential

• demonstrate good clincal knowladge and decision making

Desirable

• oTo conduct ward rounds to identify and assess problems and assist in joint plans for management of care.

Welsh language skills

Desirable

• Welsh language speaking/listening skills at Level 3 or above

Working within part of multi-disciplinary team

Essential

• oTo contribute to an appropriate model of care which, recognises the involvement of the multi-disciplinary team, the patient and family.

Desirable

• oTo contribute with the multi-disciplinary team in the use of referenced, evidence based guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF72 8XR

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will have and be able to demonstrate:

• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• A can do attitude;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Person Specification

Qualifications

Essential

• Maths and English GCSE- A* to C (or equivalent)
• Excellent Customer Service Skills
• Excellent Communication Skills

Experience

Essential

• Experience of working in a customer facing role
• Computer literate

Desirable

• Experience of working in a GP practice
• SystmOne and Accurx familiarity is desirable but training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Centre

Address

462 Richmond Road

Sheffield

S13 8NA

United Kingdom

Employer's website

https://www.richmondmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• BSc Podiatry or equivalent Podiatry-specific qualification
• Full HCPC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Andover War Memorial Hospital

Charlton Road

Andover

Hampshire

SP10 3LB

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN ROLE AND PURPOSE OF THE POST

This role is within the Clinical Admin Team, who support all aspects of patient care across the company. The Admin Assistant is a developmental role. They will be expected to develop the skills necessary to work in all aspects of the admin team.

Provide admin support to all clinical areas of the company.

Be a first point of contact for patients.

Assist patients to access the services that they need.

SPECIFIC RESPONSIBILITIES

The responsibilities described below are those of the clinical admin team.

Access

Answer the telephone as a priority and respond to the caller in an appropriate manner.

Man the reception desk. Book appointment, signpost to other services and support patients care.

Data Flow

Action all incoming data received through electronic transfer, e-mail and post. Ensure that it is coded and reviewed by an appropriate clinician.

Action outgoing data through electronic transfer, e-mail, sms message or post.

Clinical Support

Action tasks from the clinical team.

Administer the recall system for patients with long term conditions.

Monitor the uptake of all screening programmes and manage additional recalls as required.

Apply clinical coding to patient records as appropriate.

Update the Open Exeter system.

Monitor the childhood immunisation status of all children and liaise with the Child Health Department as necessary.

Maintain waiting lists of patients for specialist clinics and ensure that they are given appropriate appointments.

Outgoing Information

Ensure that referrals are processed in accordance with national timelines and liaise with the referral management centre as necessary.

Audio type patient referrals and submit them through the E-Referral system.

Deal with any referral queries from clinicians and patients.

Assist patients where necessary to make outpatient appointments.

Action requests for medical reports including liaising with patients to confirm consent is obtained and finance to confirm payment is received.

Action Subject Access Requests in line with GDPR legislation.

Patient records

Action applications for registrations ensuring that patients provide all necessary information and are made aware of consent to share information and on-line access to records.

Action the transfer of patient records, electronically and in hardcopy.

Summarise hardcopy records to ensure the electronic record is complete.

Ensure that SystmOne is reconciled to PCSE through GP Links.

Return hardcopy records to PCSE for patients who are no longer registered.

GENERAL RESPONSIBILITIES

Confidentiality

You shall comply with the General Data Protection Regulations when processing personal data for patients and staff.

You must be aware of the Caldicott Principles as they affect your work. You can address any questions in relation to this to your line manager.

Any data breaches should be reported immediately to the Data Protection Officer.

All enquiries from the media must be referred to a Director.

Health and Safety

All employees have a statutory duty of care for the safety of themselves and others. Employees are required to report any hazards as soon as they are identified.

All staff must contribute to the management of risk. This requires them to assess the risk in all situations, take of appropriate actions to mitigate any risks identified and report all hazards, incidents and near misses.

All building occupied by staff are non-smoking environments. No-one may smoke or vape in the building. Staff who smoke or vape outside the buildings should cover their uniform.

Flexibility Statement

The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. It is intended to be flexible and subject to amendment in the light of changing circumstances and following consultation with the post holder.

Person Specification

Qualifications

Essential

• Received a basic education
• English Language GCSE at grade C or above or equivalent

Desirable

• Hold ECDL or other IT qualification.

Experience

Essential

• Excellent keyboard skills
• Experience of working with Microsoft Office
• Understand patient confidentiality
• Experience of managing an e-mail account
• Be confident to speak to people both in person and on the telephone.
• Be non-judgemental
• Flexible and able to adapt to change
• Able to prioritise workload
• Demonstrate a commitment to personal development
• Have worked in a team
• Have experience of face to face or telephone contact with the public

Desirable

• Experience of SystmOne or another clinical system
• Experience of audio typing
• Demonstrate and understanding of data protection
• Understand READ coding
• Have worked in a health setting
• Have a clinical background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Whalebridge Practice

Address

Great Western Surgery

Farriers Close

Swindon

SN1 2QU

United Kingdom

Employer's website

https://www.sparcells-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Qualifications

Essential

• Evidence of good numeracy skills
• Evidence of good literacy skills

Desirable

• ICT Qualifications
• NVQ 2 or equivalent in customer service or evidence of equivalent practical experience

Experience

Essential

• Previous experience in a clerical environment
• Previous experience working with patient Administration systems

Desirable

• Previous Hospital Admin experience in a reception setting

Skills

Essential

• Ability to handle several tasks at once with frequent interruptions
• An understanding of confidentiality and its meaning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Samuel Johnson Community Hospital

Trent Valley Road

Lichfield

WS13 6EF

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• Good general education including English and Mathematics at GCSE (Grade C or above) or equivalent demonstrable knowledge and experience to NVQ Level 3
• Working in a busy environment dealing with the general public

Desirable

• Customer care experience or previous clerical experience.
• Experience of handling telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems

Skills and Attributes

Essential

• Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
• Strong organisational skills with ability to prioritise
• Excellent word processing skills / computer skills
• Good administrative skills

Desirable

• Experience of using Myrrdin, &CWS
• Knowledge of Waiting list procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate action
• Completing patient registrations and adding details on to the computer when necessary
• Data input of new patient questionnaires
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking name and address
• Receiving and recording payments for medicals, insurance reports, etc
• General administrative tasks
• Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
• Completing DN referrals and emailing to referral centre
• Helping to assist with general enquiries
• Answer incoming calls in a timely manner as per practice protoco
• Be able to cover all care navigator roles as required including extended hour surgeries
• Have knowledge of and work in accordance with practice policies and procedures
• Pulling/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and waiting for collection
• Ensuring accurate recording of information using the practice clinical systems
• Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
• Make sure post tray is cleared every evening
• Complete team EMIS & DOCMAN tasks
• Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
• Ordering ambulances as and when required by the clinician
• Chaperone for clinicians
• Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence
• Adding patient lists to the practice computer system for visiting consultants/therapists
• Taking deliveries or directing to relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.

Desirable

• Up to date with mandatory and role specific training.

Experience

Essential

• Experience of working in a GP practice
• Good interpersonal and communication skills.
• Highly organised and excellent attention to detail.
• Time management and ability to prioritise workload.
• Knowledge of EMIS Web Clinical System and Docman.
• Ability to extract relevant information from conversations to pass on.
• Ability to work autonomously.
• Ability to follow policy and procedures.
• Accuracy in recording data.

Desirable

• Good knowledge of Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chesser Surgery

Address

121 Wrythe Lane

Carshalton

Surrey

SM5 2RT

United Kingdom

Employer's website

https://www.mysurgerywebsite.co.uk/index.aspx?p=H85021 (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

1. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

1. Job Summary:

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

2. Job Responsibilities:

The post holder will:

2.1 Strategic Management and Planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners, identifying potential threats and opportunities.

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.

Assess and evaluate accommodation requirements and manage development and expansion plans.

2.2 Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Liaise closely with all other members of the Primary Health Care Team.

2.3 Budget and Financial Management.

Ensure good financial management of all practice funds and practice budgets, seeking to maximise income.

Through negotiation with the CCG and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources.

Understand and report on the financial implications of contract and legislation changes.

Manage practice accounts using Xero; submit year-end figures promptly and liaise with the practice accountant.

Maintain NHS pension YTD figures and submit timely monthly and annual information to POL.

Submit monthly report to the accountant for payroll purposes and monitor staff absence to make necessary adjustments to individual staff salary.

Monitor cash-flow, prepare regular forecasts and reports to the partners.

Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.

Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

2.4 Information Management and Communication

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data protection rules

Keep abreast of the latest development in primary care IT.

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.

Ensure that the practice has effective security and integrity of data, and disaster recovery plans in place.

Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.

Manage requests for access under the Freedom of Information Act

The post-holder should recognise the importance of effective communication and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

2.5 Patient Services

Adopt a strategic approach to the development and management of patient services in accordance with local and national guidelines.

Ensure that the practice complies with NHS contractual obligations in relation to patient care and assess practice performance against patient access and demand management targets.

Maintain registration policies and monitor patient turnover and capitation.

Oversee and/or develop repeat prescribing systems.

Oversee and/or develop and manage an effective appointment system.

Oversee and/or organise surgery timetables, duty rotas and holiday cover.

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Liaise with patient groups.

Reviewing and updating the practice information leaflet, practice publicity and health education material.

2.6 Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2.7 Quality:

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Provide information for both clinical and financial audit. And participate in audit where appropriate.

Develop policies, practice protocols and procedures, review and update as required.

2.8 Premises and Equipment

Ensure adequate cleaning, maintenance, safety, and fire prevention and general security of the premises and equipment.

Provide staff training in all necessary areas of maintenance, safety, fire prevention and general security of the premises.

2.9 Health & Safety:

Ensure compliance with legislation relating to health and safety.

Develop, institute and organise health and safety policies and procedures.

Using personal security systems within the workplace according to practice guidelines

Identifying and report the risks involved in work activities and undertaking such activities in a way that manages those risks.

Ensure effective training on health and safety procedures for all members of the practice team.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up undertaken.

2.10 Equality and Diversity:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

3. Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

4. Other

Prepare and issue to registrar GPs, medical students etc appropriate information package on introduction to the practice.