Job description

Job responsibilities

The following are the core responsibilities for the Prescription clerk:

To process, all medication requests sent in by patients using the protocols in place.

Ensure that prescriptions are completed accurately and efficiently following protocol

Process repeat prescription requests

Deal with queries over the counter and on the telephone

Entering details of community nurses prescriptions into patients records

Other Duties:

Training reception staff to undertake script and data duties in your absence

Any other duty as allocated by members of the management team

Process online repeat prescriptions

To collect repeat prescription request from the fax machine, post box and reception

To liaise with patients and pharmacies regarding queries and requests

To ensure that patients queries on medication are highlighted to the relevant GP

To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription

Ensure up to date patient information is recorded

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Attention to detail
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Skills and Knowledge

Essential

• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Street Medical Care

Address

Chadwell Heath Health Centre

Ashton Gardens

Romford

RM6 6RT

United Kingdom

Employer's website

https://www.northstreetmedicalcare.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Help collate referrals, make initial contact, and triage participants to the correct service, complete triage calls for all services within Wellbeing Hub.
• Work closely with GPs and primary care professionals to identify and manage a caseload.
• Demonstrate flexibility/adaptability in a dynamic, evolving service.
• Develop trusting relationships with participants; take a holistic, person-centred approach.
• Support development of Personalised Care and Support Plans, liaising with practice teams, patients/carers, and the Neighbourhood Team.
• Proactively outreach to participants on a regular, agreed basis.
• Use knowledge of local services for signposting/referrals.
• Support PCN targets for numbers seen by a Social Prescribing Link Worker and Health and Wellbeing Coaches
• Scope and map local services (welfare, employment, healthy lifestyle, social, support); maintain databases of services/activities.
• Engage other services to raise awareness of The Wellbeing Hub.
• Manage effective use of resources/services for consistent quality and quantity of care.
• Adopt multi-disciplinary, multi-agency approach.
• Know when to refer to other health professionals/agencies.
• Accurately maintain participant records.
• Manage waiting lists (if applicable).
• Understand barriers to accessing community support and use insight to shape support.
• Promote the service within the PCN (to users and clinicians); build positive working relationships.
• Reflect on and evaluate the service for continual improvement.
• Communicate effectively with colleagues, patients, and carers.
• Coordinate/navigate care for people and carers across health and care services, working closely with link workers, health and wellbeing coaches, and other primary care roles.
• High level of written/verbal communication skills.
• Highly motivated, proactive, strong organisational/time management skills, "can do" attitude.
• Support with smooth running, organisation, and facilitation of The Pain Cafe.
• Hold regular triage meetings with the Mental Health social prescribing team
• Ability to travel across the local area when required.

Please note: As this is a new and evolving role, this is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties that fall within the grade of the job, in discussion with their line manager.

The content of this job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

Key Working Relationships

• Local Neighbourhood Team
• GP Practices within the PCN
• Practice Leaders (Partners and Practice Managers)
• PCN Clinical and non-clinical teams
• PCN Clinical Directors and Business Manager
• Clinical Commissioning Group (CCG) and NHSE
• Community Health Teams (physical and mental health)
• Local Authority

In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the employing practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN and the member practices procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgemental and respects their circumstances, feelings, priorities and rights

The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development

Participation in the PCN mandatory training programme

Taking responsibility for own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work.

Willing to develop advance skills to Masters Level

The post-holder will strive to maintain quality within the PCN and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for their own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Communicate effectively with other team members

Person Specification

Experience

Essential

• At least 2 years' experience of working in health, social care or other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working within multi-professional team environments.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
• Ability to collect and record information and data, for record-keeping, monitoring and evaluation.

Desirable

• Experience or training in person-centred care planning

Qualifications

Essential

• Good standard of general education.
• Grade C GCSE English and Maths or equivalent qualifications.
• Excellent computer skills including email, word and excel
• Full UK driving licence and use of car insured for work purposes

Special Skills/Aptitudes

Essential

• Strong organisational skills including planning, prioritising, time management, report writing and record keeping
• Ability to recognise gaps in services and to identify and act on safety concerns
• Ability to recognise and work within limits of competence and seek advice when needed
• Evidence of good verbal and written communication skills
• Ability to build and maintain long-term-working relationships with colleagues
• A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
• Ability to work effectively under pressure, delivering against agreed objectives
• Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
• Ability to work safely unaided in home settings
• Willingness to take a pro-active and flexible approach to the role as it develops over time

Desirable

• Experience of using the SystmOne computer system
• Up-to-date knowledge of the services and organisations available to support patients and carers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Coastal PCN

Address

Marisco Medical Practice

Stanley Avenue

MABLETHORPE

Lincolnshire

LN12 1DP

United Kingdom

Employer's website

https://www.mariscomedicalpractice.com/ (Opens in a new tab)

Job description

Job responsibilities

See attached detailed job description and person specification:

Please see attached job description and person specification

• Staff benefits

  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

Person Specification

Qualifications

Essential

• Medical Degree

Desirable

• MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists.

Eligibility

Essential

• Specialist Register
• GMC

Desirable

• Approved Clinician

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Bentley House

Weston St

Bolton

BL3 2RR

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Scanning documents into patients records in an accurate way.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48hours, either on the computer or manually.
• Advise patients of relevant charges for private (non general medicine services) services, accept payment and issue receipts for the same.
• Enter patient information on the computer as required.
• Patient notes and correspondence (retrieve and refile records, ensuring strict alphabetical order is adhered to).
• Premises -when last to leave at the end of the day, ensure that the building it totally secured, internal lights are off and the alarm activated.

• Undertake any additional duties appropriate to the post as requested by the partners or the Practice Manager.
• Any other duties deemed relevant.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare working or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedure relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the practice health and safety police to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying risks involved with work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and right of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manager own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communication effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice polices, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Knowledge and Skills

Essential

• Good interpersonal and communication skills.
• Ability to work under pressure.
• A good understanding of confidentiality.

Desirable

• Welsh speaker.
• Flexibility in times of staff absence.

Experience

Essential

• Experience of working within a team.
• Experience of dealing with vulnerable people.

Desirable

• Experience of working in a GP practice.

Qualifications

Essential

• GCSE English and Maths grade A to C
• Computer literate

Desirable

• Computer literate
• Welsh speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gwrych Medical Centre

Address

Gwrych Medical Centre

Cae Eithin

Abergele

Clwyd

LL22 8LJ

United Kingdom

Employer's website

https://www.abergele-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

We are seeking a flexible, part-time Salaried GP to join our clinical team for 4 sessions per week . The successful candidate will deliver high-quality primary care while contributing to the ongoing development and improvement of practice services.

The successful candidate will:

• Provide high-quality, patient-centred care through routine GP consultations

• Manage acute and chronic medical conditions effectively

• Review pathology results, prescriptions, and clinical correspondence in a timely manner

• Work collaboratively with the multidisciplinary team, including nurses, healthcare assistants, and pharmacists

• Participate in practice meetings and contribute to service development and continuous improvement

• Ensure compliance with NHS and professional standards

• Competitive salary: Dependent on experience

• NHS pension scheme available

• Flexible and supportive working environment

• Opportunities for professional development and training

• Work-life balance with manageable workload and flexible scheduling

Essential:

• Fully qualified GP with GMC registration

• On the GP Register and NHS Performers List

• Excellent communication and teamwork skills

• Commitment to delivering high standards of patient care

Desirable:

• Experience working in UK General Practice

• Interest in developing specialist clinical areas

Interested candidates should submit:

• CV

• Short covering letter outlining interest in the role

Email Applications: [email protected]

Person Specification

Qualifications

Essential

• Essential:
• Fully qualified GP with GMC registration
• On the GP Register and NHS Performers List
• Excellent communication and teamwork skills
• Commitment to delivering high standards of patient care

Desirable

• Desirable:
• Experience working in UK General Practice
• Interest in developing specialist clinical areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bounces Road Surgery

Address

Forest Primary Care Centre

308A Hertford Road

Edmonton

London

N9 7HD

United Kingdom

Employer's website

https://www.bouncesroadpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians and help ensure the smooth day-to-day running of the practice. This is a varied and fast-paced role that requires excellent communication skills, attention to detail and a caring, patient-focused approach. We are a friendly, supportive and patient-centred practice committed to delivering high-quality care to our community. Working with us means being part of a collabrative team where your contribution truly matters. We value professionalism, teamwork and personal development and we provide a positive working environment where staff are respected, supported and encouraged to grow.

Person Specification

Qualifications

Essential

• Good standard of general education (GCSEs or equivalent, including English and Maths)
• Willingness to undertake further training
• Previous experience in a customer facing role
• Experience of working in a busy office environment

Desirable

• Experience working in a GP practice, primary care or NHS setting
• Experience using clinical systems (eg EMIS, Outlook)

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chaldon Road Surgery

Address

Chaldon Road Surgery

Chaldon Road

Caterham

Surrey

CR3 5PG

United Kingdom

Employer's website

https://www.chaldonroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• As a member of the Data Quality Team, support the trust in meeting the data requirements of clinicians, hospital managers, commissioners and Trust board.
• To Identify and report anomalies in data and ensure that any errors are corrected at source.
• To work as part of the EPR programme to ensure that patient related data held within the Trust is accurate
• and complete to enable reliable and robust reporting to support clinical and business processes, statutory information and income generation.
• Providing training, mentoring and coaching as required to groups.
• Provide training, mentoring and coaching on a one-to-one basis if required.
• Identify data quality issues and ensure that departments are made aware of them in a timely manner in line with national deadlines.
• To audit the accuracy and completeness of data held on Lorenzo and other trust systems ensuring that they are properly completed, and data quality standards are maintained in line with Information Governance requirements.
• To identify areas where the quality of data and or working practices require audit and help promote awareness of the importance of clinical data.
• To support the Clinic Coding and Information Departments to ensure that targets and quality standards are maintained within the agreed deadlines.
• To provide Data Quality training and awareness sessions as required based on service needs.
• To undertake Referral to Treatment (RTT) Validation, ensuring that patients on an RTT pathway have the correct RTT outcome. Chasing the outcome when necessary.
• Provide information to enable patients to be managed more effectively through their 18-week pathway.
• To close referrals when required for any patient showing on an RTT pathway that has been identified as a stopped pathway, ensuring that the correct pathway has been identified.
• Act independently guided by the principles and operational framework of the Trusts Access Policy and national and local 18 Weeks Guidance.
• To provide and receive complex information and communicate statistical matters/system changes to non-analytical professionals
• Be responsible for adapting and improving local information systems and procedures around data collection, input, audit and analysis so they continue to meet the needs of the trust.
• Extract data using online reports and analyse with Excel.
• To ensure Data Validation is complete within timescales to meet Trust and SUS deadlines.
• To resolve any queries relating to data quality at source.
• Be aware of and communicate any data changes and any software enhancements that will affect the quality of data.
• Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.
• To participate and support all operational managers, users and developers in improving data quality encouraging decision making and action planning to resolve complex data and system issues and evaluating the effectiveness of such actions.
• Work with the IT trainers to provide support for new and existing members of staff.
• Working with the Senior Data Quality officer, monitor the Teams performance against Trust and NHS England Targets.
• Act independently to manage own workload, ensuring that issues are dealt with in a timely manner, identifying any problems and liaising with Trust managers as appropriate, ensuring that final reports or responses are provided in a timely manner.
• Undertake any other duties commensurate with this grade and nature of the post as allocated by the Manager, including project work and absence cover.

Relationships

Internal

• Consultants and Junior Doctors
• Nursing Staff
• General / Department Managers
• Clinical Coding Team
• Information Team
• Finance Team
• Governance Team
• All Administration Departments within the Trust
• Lorenzo Team
• EPR Workstreams
• Ward Administrators

External

• Cloud21
• General Practitioner Surgery Staff
• Other NHS Hospital Staff
• Other NHS Bodies
• Oracle Health Team

Special Requirements

• There is a requirement to use VDU equipment continuously every day DSE implications.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Previous office experience
• Dealing with a wide range of data elements
• Use of Word, Excel and PowerPoint

Desirable

• Previous work within an NHS environment
• Experience of working with a wide range of staff at all levels
• Knowledge of patient pathway from referral to discharge

Qualification(s) and Professional Training

Essential

• Good general education to GCSE level with Mathematics and English
• Evidence of continuing personal development

Desirable

• International Certification of Digital Literacy (I.C.D.L) or further IT Training
• NVQ Level 2

Skills and Abilities

Essential

• Excellent key board skills
• Ability to generate an analyse reports from databases
• Investigative and analytical approach/experience
• Able to establish rapport and foster working relationships with a wide range of staff groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital

Lewes House

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

POST TITLE: Phlebotomist

BASE: Abbeywell Surgery Nightingale & Abbey Mead sites

WORKING HOURS: Part time

SALARY: Depending on experience

REPORTING TO: Practice Nurse Co-ordinator

ROLE OVERVIEW

Abbeywell Surgery is looking for an experienced Phlebotomist to join our friendly and supportive clinical team. You will assist the team in the provision of prescribed patient care, ensuring that samples are carefully and accurately labelled and prepared for collection.

You will need to be IT proficient as you must be able to manage your own clinic and record information in the patients notes after every sample taken.

This is a permanent position, part-time hours. You will work across our two sites and, if needed, will need to take domiciliary samples.

ABOUT ABBEYWELL SURGERY

Abbeywell Surgery is a friendly and forward-thinking GP Practice located in the heart of Romsey, a beautiful market town in Hampshire. We serve a registered patient population of approximately 17,000 over two practice sites Nightingale and Abbey Mead.

We are committed to investing in the GPs of the future and are a training and research practice. We have 6 GP Partners and an experienced and supportive nursing team who aim to deliver high quality care to patients with support from a strong non-clinical team. We work closely with our neighbouring GP Practices as part of the Romsey, North Baddesley & Eastleigh Primary Care Network (PCN).

We offer:

• Competitive salary
• 5 weeks annual leave plus bank holidays (pro rata)
• Additional 1 day birthday annual leave
• NHS Pension Scheme
• Staff thank you scheme and wellbeing events

MAIN DUTIES

Venepuncture

Processing and management of laboratory samples requested by GPs/nurses

Requesting pathology tests

Ability to record accurate clinical notes

Ability to work within own scope of practice and understand when to refer to nurses or GP

Excellent communication skills

INR* if trained

Chaperoning duties

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

DATA PROTECTION ACT

We are all expected to be aware of the Data Protection Act 2018 and to follow the local Codes of Practice to ensure appropriate action is taken to safeguard confidential information.

HEALTH & SAFETY

We all have a responsibility for health and safety, risk assessment and workplace inspections, and you will be expected to take reasonable care for your own health and safety and that of others.

You will also be expected to co-operate with your colleagues to ensure that statutory regulations, policies, codes of practice and departmental safety procedures are adhered to, and to attend any training programmes that we consider to be relevant.

INFECTION CONTROL

We all have a responsibility to make sure that Infection Control remains a priority in terms of attention and resources. If you work in a role that provides direct patient care, then youll be expected to follow our policies and procedures which are designed to reduce the risk of passing on the organisms that can cause infections.

We all, collectively and individually, have a duty of care to follow best practice and adhere to any guidelines which underpin the management of Infection Control.

CONFIDENTIALITY

We all have a responsibility to make sure that we dont disclose any information of a confidential nature relating to the services we provide or in respect of any service user, client or third party. This applies both during and after your employment.

EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

DATA QUALITY

We are all responsible for making sure that our data and electronic records are updated, accurate, relevant, reliable, and completed in line with our record keeping standards and policies.

TRAINING & DEVELOPMENT

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, annual Appraisal including taking responsibility for maintaining a record of own personal and/or professional development;

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

DISCLOSURE AND BARRING SERVICE CHECK

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Experience

Essential

• Experience working as part of a team supporting others

Desirable

• Previous experience of work in general practice

Knowledge

Essential

• Knowledge of Microsoft Office software eg: Outlook, Word, Excel
• Understand policies and legislation with regards to equality & diversity, Information Governance & data protection, and confidentiality
• Basic understanding of medical terminology and patient pathways

Desirable

• Clinical system EMIS

Skills

Essential

• Basic skills operating IT systems and computers
• Able to communicate effectively in a sensitive manner
• Personal initiative and ability to prioritise own workload

Qualifications

Essential

• Educated to GCSE level (or equivalent)
• Qualified in phlebotomy
• Full UK driving licence and access to own car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbeywell Surgery

Address

Abbeywell Surgery

The Abbey

Romsey

Hampshire

SO51 8EN

United Kingdom

Employer's website

https://www.abbeywellsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your role will include:

• Providing senior clinical support and advice to practice nurses, including support with complex clinical situations.
• Acting as a clinical escalation point and working collaboratively with GPs, Clinical Directors and the wider MDT.
• Identifying training, competency and development needs across our nursing workforce.
• Developing and delivering clinical training, education sessions and case-based learning.
• Supporting newly appointed, developing and experienced nurses to broaden their skills and confidence.
• Keeping up to date with NICE, NHS England, professional and local ICB/PCN guidance and translating changes into practical information for our teams.
• Supporting clinical governance, audits, significant events, complaints and quality improvement activity.
• Helping develop clinical pathways, protocols, policies and standard operating procedures.
• Identifying opportunities to improve and standardise nursing practice across our practices.
• Supporting the development of new clinical services and the future role of nursing within SPC.
• Maintaining your own clinical practice through regular patient-facing clinics.
• Using your independent prescribing qualification safely and effectively within your professional competence, local formulary and SPC policies.

Person Specification

Qualifications

Essential

• Nursing degree
• NMC registration without restriction
• Independent prescriber qualification

Experience

Essential

• Experience of leading a nursing and HCA team or working in a more senior nursing role
• Experience within a primary care/PCN setting and supporting staff across multiple sites
• Experience of supporting newly appointed, developing and experienced nurses to broaden their skills and confidence
• Prescribing experience
• Nursing experience within primary care
• Experience of auditing, reviewing and support performance
• Experience of developing clinical pathways, protocols, policies and standard operating procedures

Desirable

• Experience of developing new clinical services and the future role of nursing
• Experience of developing and delivering clinical training, education sessions and case-based learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spirit Primary Care Limited

Address

Beaumont Leys Health Centre

1 Little Wood Close

Leicester

East Midlands

LE4 0UZ

United Kingdom

Job description

Job responsibilities

JOB TITLE: SALARIED GP 4 to 6 sessions per week

Pay: depending on experience

REPORTS TO: The Board

RESPONSIBLE TO: Partners

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

In accordance with the Organisations timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

Awareness of and compliance with all relevant Organisation policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the Organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• Experience of working in general practice

Essential Criteria

Essential

• GMC Registered
• Experience in Primary Care
• Ability to provide quality care
• Good interpersonal and communicational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Highlands Practice

Address

102 Highlands Road

Fareham

Hampshire

PO15 6JF

United Kingdom

Employer's website

https://www.highlandspractice.com/ (Opens in a new tab)

Job description

Job responsibilities

• Process appointment requests and admin queries via the eConsult system, or care navigating patients to the most appropriate health care professional.
• Dealing with patients by telephone and in person using the EMIS Web clinical system.
• Work in accordance with practice protocols, policies and procedures.
• Deal with general enquiries and make follow-up appointments.
• Handling and processing prescriptions.
• Deal with requests for home visits.
• Process e-mails received into the Practice.
• Register new patients on to the clinical system.
• Process patients change of address on the clinical system.
• Respond to tasks and queries from the practice team.
• Input patient data into the clinical system.
• Scanning of patient information and documentation.
• Advise patients of relevant charges for private services and accept and process electronic payments.
• Deal with conflict and work with patients to ensure their needs are met in line with practice protocol.
• Ensure that the reception and waiting area is kept clean and tidy.
• Provide additional cover for annual leave and sickness absence.
• Any other tasks allocated by Managers or clinical staff.
• Open or lock up the building when required.
• Work occasional Saturday mornings.

Person Specification

Experience

Essential

• Experience of working in a busy office environment.
• Experience of dealing with confidential information.
• Experience of working in a GP Practice, healthcare setting or a customer service setting that involved direct patient/customer contact.

Desirable

• Knowledge of the EMIS system.
• Experience of dealing with vulnerable people.
• Experience of working in a team setting.

Qualifications

Essential

• Good standard of general education.

Attributes

Essential

• Able to multi-task
• Remains calm under pressure
• Adaptable and Flexible
• Ability to work as part of a Team
• Hard working and reliable
• Can work without direct supervision.
• Good attention to detail.

Skills

Essential

• Good keyboard skills,
• Computer literate, including the use of Office 365 packages, email and the internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Pendle Medical Partnership

Address

Edward Street

Earby

BB18 6QT

United Kingdom

Employer's website

https://pendlemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administrative support

The post-holder will:

Provide full administrative support to patients requesting medical reports etc.

Work with the PM to update practice policies and procedures.

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Routine Administrative Support as Required & Competence with Practice Equipment

Provide administrative support to members of the primary health care team.

Photocopying

Scanning

Franking Mail

Filing

Cover for Reception as required

Maintaining the computerised appointment system and helping patients with any queries.

Maintain front of house protocols.

Answer the telephone in a polite and professional manner, taking and passing messages accurately and appropriately.

Administer repeat prescription protocol.

Ensure pathology samples are available for collection

Obtain telephone contacts for doctors and practice nurses on request.

Make routine telephone calls and enquires as required

Process registration applications and deduction of patients, ensuring adherence to the practice patient registration and deduction protocols.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Ensure by regular enquiry, the patient computer records display the current address of patient, the current phone number and that changes of name or address are recorded with regard to Links and according to practice protocols.

Administration of Baby and other Clinics as and when necessary.

Attend and contribute to Practice Meetings

Management of medical records:

Ensure that records are available in the instances of urgent consultation

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to. Support the summariser/coder as required.

Ensure correspondence, reports, results etc. are filed in correct records

Ensure records are kept neat and tidy, secure and in good repair with all necessary information recorded correctly on the outer cover

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics
• Relevant professional or vocational qualification appropriate to the role (e.g., NVQ Level 2/3 in Business Administration, Health & Social Care, or equivalent experience)
• Evidence of continuous professional development

Experience

Essential

• Minimum of one years experience working in a GP surgery or primary care setting
• Experience providing excellent customer or patient service in a fast-paced environment
• Experience using IT systems confidently, including clinical systems such as EMIS or SystmOne
• Experience working effectively as part of a multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Wand Medical Centre

Address

15 Frank Street

Birmingham

B12 0UF

United Kingdom

Employer's website

https://www.thewandmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached document for full job description regarding this role, if you have questions regarding this please do not hestitate to get in touch Thank you

Person Specification

Experience

Essential

• Experience of working within a nursing team

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• GCSE grades A-C in English and Maths

Desirable

• Qualified in Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbeywell Surgery

Address

Abbey Mead Surgery

The Abbey

Romsey

SO51 8EN

United Kingdom

Employer's website

https://www.abbeywellsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

The Surgery

Relocation Of Bishops Waltham Surgery, Lower Lane

Bishops Waltham

SOUTHAMPTON

SO32 1GR

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsible/Accountable to:

GP Partners / Practice Manager / Nurse Lead

Job Summary

The post holder is responsible for the delivery of practice nursing services care to the practice population. Supported by the Partners, the nurse will deliver care within the boundaries of their role, focusing upon supporting patients to be healthy, monitoring and management of long-term conditions, health prevention and screening activities. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required.

Clinical practice

• Assess, plan, develop, implement and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being.
• Implement and evaluate individual treatment plans for patients with a known long-term condition.
• Identify, and manage as appropriate, treatment plans for patients at risk of developing a long-term condition.
• Support patients to adopt health promotion strategies that encourage patient to live healthily, and encourage principles of self-care.
• Deliver opportunistic health promotion
• Provide information and advice on prescribed or over-the- counter medication, on medication regimens, side effects and interactions.
• Assess and care for patients for patients presenting with wounds, within area of expertise.
• Support and advise women requesting information relating to family planning needs.
• Implement and participate in vaccination and immunisation programmes for both adults and children.
• Promote and deliver evidence based care for patients presenting with aural conditions.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate with and support patients who are receiving bad news.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Utilise communication skills to support patients to adhere to prescribed treatment regimens.
• Anticipate barriers to communication and take action to improve communication.
• Estimate and maintain effective communication with individuals and groups within the practice environment external stakeholders
• Act as an advocate when representing the patients and colleagues viewpoints to others.

Delivering a quality service

• Recognise and work within own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC).
• Produce accurate and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Deliver care according to the NSF and National Institute for Clinical Excellence (NICE)

Guidelines and evidence-based care.

• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
• Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• In partnership with other clinical teams, collaborate on improving the quality of health care, responding to local and national policies an initiatives as appropriate.
• Evaluate the patients response to health care provision and the effectiveness of care.
• Support and participate in shared learning across the practice and wider organisation.
• Participate in the management, review, and identify learning from patient complaints, clinical incidents and near miss events utilising a structured framework (e.g. root-cause analysis).
• Participate in the performance monitoring review of the team, providing feedback as appropriate.
• Understand and apply legal policy that supports the identification of vulnerable and abused

Children and adults

• Be aware of statutory child/vulnerable adult health procedure and local guidance.
• Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate.

Team working

• Understanding own role and scope in the organisation and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.
• Ensure clear understanding and utilisation of referral mechanisms within the practice.
• Accept delegation from other nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice.
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patientcare.
• Participate in and support local projects as agreed with the practice management team.

Management of risk

• Manage and assess risk within the area of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
• Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken. Where appropriate, oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements.

• Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information.
• Review and process data using accurate Readcodes about patients in order to ensure easy and accurate retrieval for monitoring and audit purposes.
• Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition.
• Understand own and others responsibility to the individual organisation regarding Freedom of Information Act.
• Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care.

Learning and development

• Act as a mentor to any students or attached staff in training, assessing competence against set standards as requested and if appropriately qualified.
• Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.
• Assess own learning needs and undertake learning as appropriate.
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.
• Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Equality and diversity

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.
• Enable others to promote equality and diversity in a non-discriminatory culture.
• Support people who need assistance in exercising their rights.
• Monitor and evaluate adherence to local chaperoning policies.
• Act as a role model in good practice relating to equality and diversity.
• Assist patients from marginalised groups to access quality care.

Person Specification

Qualifications

Essential

• Nurse with current NMC registration
• Aware of accountability of own role and other roles in a nurse led service.
• Communication skills, both written and verbal.
• Ability to communicate difficult messages to patients and families. Negotiation and conflict management skills.
• IT skills.
• Willingness to undertake education and training appropriate to the Practice Nurse post.
• Flexibility Enthusiasm.
• Team player

Desirable

• Experienced primary care skills including management of chronic disease and long-term conditions.
• Ability to identify determinants on health in the local area. Knowledge of public health issues in the local area.
• Awareness of local and national health policy.
• Awareness of issues within the wider health economy.
• Uses initiative.
• Gets on well with people at all levels
• Knowledge of health promotion strategies
• Awareness of clinical governance issues in primary care.
• Knowledge of patient group directions and associated policy.
• Change-management skills and ability to support patients to change lifestyle.

Experience

Desirable

• Previous experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Forge Health Group

Address

Pitsmoor Surgery

151 Burngreave Road

Sheffield

S3 9DL

United Kingdom

Employer's website

https://www.forgehealthgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Assist GP's to help deliver effective implementation of management of pts in Primary Care.

Support the implementation of evidence-based guidelines in conjunction with the practice nursing team.

Encourage the development of integrated services within Primary Care to include integrated practice based teams and multidisciplinary working.

Promote your own continuing professional development.

Recognize the opportunities for working in partnership with the PCN and Practices involved within the PCN.

Participate in an annual appraisal.

Support the practice in achieving quality indicators and targets of the GMS contract and any relevant National Service Frameworks.

Experience in Chronic Disease Management - Respiratory (Asthma/COPD)

Undertake opportunistic screening when clinically required.

Perform venipuncture and electrocardiography

Undertake wound care/ management/dressing techniques.

Leg ulcer management, Doppler and bandaging.

Perform cervical screening and promote breast awareness.

Administer adult and paediatric injections under an individualised prescription or Patient Group Direction, ensuring safe storage, rotation and disposal of vaccines and drugs.

Provide advice on lifestyle issues, assist and support patients in changing their unhealthy behaviours and refer appropriately.

Provide an adult and childhood immunisation service working to Patient Group Directions - following appropriate training if required.

Deliver travel health care, including vaccinations and advice for patients - following appropriate training if required.

Recognise the signs of child abuse, family violence, vulnerable adults, substance abuse, addictive behaviours and suicidal tendencies and be aware of local, referral procedures.

Ensure that current evidence based approach to patients are standard practice

Apply infection control measures when collecting and handling of laboratory specimens, disposing of waste materials, dealing with blood and body fluids spillages and report and treat sharps injuries.

Undertake first aid and management of emergencies, e.g. burns, haemorrhage, hypo/hyperglycaemic emergencies/asthma attacks.

Undertake annual training and demonstrates competency in anaphylaxis and resuscitation techniques Research, Audit and Quality

Encourage the development of a practice audit strategy and action plan for Primary Care.

Contribute to the provision of equitable, high quality services for patients in the locality.

Help support the integration across primary, secondary and tertiary care services.

Maintain an interest in national research initiatives and disseminate appropriate information to health professionals if asked to do so.

Ensure all care is evidence based using up to date validated literature.

Contribute to research and development programs where required to improve clinical practice

Following identified training needs, participate in training and facilitation of other practice nurses & health care assistants.

Participate in partnership programs of awareness raising, detection and prevention of chronic diseases.

Maintain a level of expertise in specific chronic disease management and other pertinent areas of health care, and seek to develop new and improved skills.

Advise members of the public on the concepts of health promotion, education, prevention and protection

Seek out new knowledge of nursing and health by reading, enquiring and partaking in continuous education program.

Take responsibility for personal development and education.

Direct, supervise and help mentor nurses and health care assistants in the clinical setting.

Actively participate in multidisciplinary education and training.

Monitor and maintain consistency of professional standards and take appropriate action if standards are not met.

Maintain professional development by attending relevant courses and study days to keep abreast of current knowledge and developments.

Completing all mandatory training modules as specified.

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication

Maintain communication and liaise with other disciplines across primary, secondary and tertiary care services as and when necessary

Contribute to and work effectively within the primary care team

Assist in clinical audit and the setting and monitoring of standards of care.

Maintain accurate patient records

Advise and support other members of the team aiming towards common objectives.

Additional Duties

To assist in seasonal projects as requested e.g. Flu campaign

Assisting doctors and nurses with minor surgical procedures as required.

IPC Lead working alongside the Practice MASO

Key Skills and Personal Characteristics

An understanding, acceptance and adherence to the need for strict confidentiality

An understanding and acceptance of ones capabilities and awareness of own limitations

Ability to work without direct supervision and to determine own workload priorities

Flexibility of working hours

Excellent communication skills

Registered Health Professional

Abide by the legal requirements and statutory rules relating to practice and record and maintain registration with NMC/ Medical Indemnity.

Person Specification

Qualifications

Essential

• Degree in Nursing or Equivalent
• Registration with NMC
• Chronic Disease - Respiratory
• Treatment Room Diploma

Desirable

• Family Planning experience
• Further clinical study relevant to clinical practice

Experience

Essential

• Experience of Primary care Treatment Room practices
• Must be a qualified nurse with post registration/ graduate experience
• Hold an accredited course in Treatment Room practice
• Must be able to demonstrate experience and knowledge
• Chronic Disease - Respiratory

Desirable

• Experience of working in a GP practice
• Family Planning experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Dow Surgery

Address

The Dow Surgery

William Street

Redditch

Worcestershire

B97 4AJ

United Kingdom

Employer's website

https://www.dowsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the contract.

Furthermore, the post holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Person Specification

Qualifications

Essential

• GMC registered

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Church Langley Medical Practice

Address

Church Langley Community Centre

Church Langley Way

Harlow

Essex

CM17 9TG

United Kingdom

Employer's website

https://www.clmp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

Reception Duties

Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy

Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy

To answer general enquiries in person or on the telephone, explaining surgery procedures.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors

Action requests for ambulance transportation

Take appropriate action for booking interpreters

Relay messages in accordance with Practice Policy

Receive samples over the desk and store in accordance with Practice Policy until collection

Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

MANAGEMENT OF APPOINTMENT SYSTEM

Ensure total familiarity with all appointment systems in effect

Book appointments and recalls

Monitor effectiveness of the system and report any problems to your manager

OPERATION OF TELEPHONE SYSTEM

Answer external and internal telephones promptly

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of the day

To receive and accurately record messages for GPs, nurses and any other staff

To deal with patient requests for test results

MANAGEMENT OF MEDICAL RECORDS

Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed in correct order

Ensure new records are merged with old notes in line with practice policy

Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.

To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse

SCANNING

To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system

START AND END OF PROCEDURES

Open up the premises at the start of the day, and make all necessary preparation to receive patients.

GENERAL

To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.

To act as chaperone on occasions for the doctors or nurses.

To attend training when organised by the Practice Manager

To attend meetings with the Reception Manager and/or Practice Manager when necessary

To assist with mailings and patient recall letters

Photocopy, fax and distribute literature

Shredding confidential material

Opening and distributing post

Any other duties appropriate to the grade

The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.

Person Specification

Experience

Essential

• Reception and/or Administration experience
• Team working

Desirable

• Experience of working in a healthcare environment, ideally Primary Care
• Customer Service experience

Skills

Essential

• IT literacy and Clerical skills
• Verbal and written communication skills
• Able to help maintain good communication amongst all members of the team
• Able to work in a busy practice and cope with a variety of demands from patients and professionals
• Able to multi task and remain calm under pressure
• Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
• Fast learner, able to think on your feet

Desirable

• Familiarity with medical IT system such as EMIS Web.

Knowledge & Understanding

Essential

• Understanding of the need for confidentiality in the workplace
• Understanding of and commitment to Equal Opportunities policies

Desirable

• Understanding of the issues and difficulties faced by the NHS and General Practice in particular

Qualifications

Essential

• English and Maths GCSE minimum grade C, or equivalent

Desirable

• A levels or higher education.
• Professional training

Personal Qualities

Essential

• Ability to work under pressure and respond to different demands quickly and effectively.
• A willingness to learn and work in a flexible manner
• Well organised and motivated
• Supportive and empathetic
• Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.

Desirable

• Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a member of our reception team, you will be responsible for receiving, assisting, and directing patients to the most appropriate service or healthcare professional in a courteous, efficient, and effective manner.

As the first point of contact for patients and visitors, you will present a professional, positive, and welcoming image of North Shore Surgery, whether communicating face-to-face, by telephone, or through other communication channels.

The role includes a variety of reception and associated administrative duties, which may vary on a daily basis and include, but are not limited to:

• Receiving and assisting patients with appointments and enquiries
• Answering telephone calls and managing patient queries appropriately
• Signposting patients to the most suitable healthcare professional or service
• Processing district nurse referrals
• Creating and submitting electronic referral and investigation forms (including cyber forms)
• Processing requests and tasks from clinical staff
• Accurately inputting and maintaining patient data
• Supporting general reception and administrative functions to ensure the smooth running of the practice

The successful applicant will be expected to work proactively within a busy environment, maintaining high standards of accuracy, confidentiality, and customer service at all times.

All staff have a responsibility to promote and safeguard the welfare of any child, young person, or adult at risk with whom they come into contact during the course of their work. The post-holder will be expected to adhere to the practice's safeguarding policies and procedures and undertake any mandatory safeguarding training required for the role.

Person Specification

Experience

Essential

• Experience of working in a GP practice or primary care setting.
• Experience of dealing with the public both face to face and on the telephone.
• Excellent communication skills.
• Excellent keyboard and computer skills.

Desirable

• Experience of using a clinical computerised database system.
• Experience of Microsoft office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Shore Surgery

Address

Moor Park Health and Leisure Centre

Bristol Avenue

Blackpool

Lancashire

FY2 0JG

United Kingdom

Employer's website

http://northshoresurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and complying with QOF requirements.
• Delivering enhanced services.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care

Other Responsibilities within the Organisation:-

• Awareness of and compliance with all relevant Practice policies/guidelines eg.prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarizing of patient records and Read-Coding patient data
• Attending training and events organised by the Practice or other agencies, where appropriate

Confidentiality:-

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety:-

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risk
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:-

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development:-

• In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:-

• The post-holder will strive to maintain quality within the Practice, and will alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:-

• The post-holder should recognize the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:-

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• *MBBS or equivalent medical degree
• *Full registration with GMC
• *Certification of Completion of Training (JCPTGP/PMETB)
• *Inclusion on Performers List
• *Evidence of a commitment to on-going personal & professional
• development

Desirable

• *MRCGP

Experience

Essential

• *Experience of working in primary care in an area with significant health
• problems
• *Experience of providing primary care in and out of hours

Desirable

• *Experience in development of areas of clinical expertise
• *Experience of audit and improving care for patients

Knowledge & Understanding

Desirable

• *Understanding the role of medical services in a wider public health
• agenda
• *Knowledge of the demographic characteristics that affect health and
• health care in the area
• *Understanding current NHS policies

Personal Skills and Qualities

Essential

• *Ability to communicate clearly and effectively in English, both
• written and verbally.
• *Good organizational skills
• *Time management skills
• *Able to work under pressure
• *Working on own initiative
• *IT skills (including word processing and database work) as relevant
• to General Practice
• *Committed to quality and patient satisfaction
• *Committed to equal opportunities
• *Team worker

Other

Essential

• *Committed to working as part of a multi- disciplinary, multi-agency primary care team
• *Openness to explore alternative working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Valentine Health Partnership

Address

Ferryview Health Centre

25 John Wilson Street

Woolwich

SE18 6PZ

United Kingdom

Employer's website

https://www.valentinehealth.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

You must work at all times within your own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC), and use your own judgement, knowledge and common sense in your day-to-day activities.

It is expected that you will fully utilise all opportunities for learning under the guidance of the nursing and practice leadership team and will demonstrate evidence of professional development and increasing responsibility for patient care and related duties.

Clinical Responsibilities:

Assess, plan, implement and evaluate programmes of care to improve health and wellbeing and meet the healthcare needs of individuals and groups

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

Enable patients, families and carers to develop their knowledge and understanding about their health and well-being and be as self-managing as possible

Offer health promotion programmes by providing a holistic assessment, which may include:

- BP checks, height, weight, BMI, urinalysis and smoking status

- Breast health awareness

- Cervical screening

- New patient checks

- Well man/woman checks

- Advice for healthy eating, exercise, alcohol consumption and smoking

Perform routine nursing tasks such as Venepuncture, Recording ECG, Spirometry, Chaperoning and assisting patients

Provide a holistic approach to wound management and implement wound care in line with current evidence-based guidelines

Offer advice about childhood and adult vaccinations and administer vaccines according to current guidelines and legislation

Advise and administer vaccinations for patients travelling abroad

Assist in the provision of treatment plans to meet family planning needs

Administer and monitor medication consistent with protocols, standards, and legislation

Assist in the provision of minor surgery and other surgical procedures that are carried out within Haxby Group

Assist in the provision of nursing care within the context of primary care for patients with mental health problems

Delegate aspects of care as appropriate

Monitor and manage maintenance of stock and equipment

Person Specification

Competencies/Qualities/Attributes

Essential

• Gets on well with people at all levels. Ability to listen and empathise. Ability to organise and prioritise workload. Demonstrable commitment to professional development. Practice nursing or other community nursing experience. Evidence of working autonomously, with some support and supervision. First contact care. Proven ability to evaluate the safety and effectiveness of own clinical practice.

Desirable

• Experience of Microsoft Office applications. Experience of GP Clinical IT systems. Experience of audit.

Other

Essential

• Ability to work independently. Ability to work as team player. Initiative and drive. Pleasant and articulate. Able to work under pressure. Self-motivated and positive. Empathetic, honest, caring. Adaptable and forward looking. Enthusiastic and energetic. Diplomatic and considered. Hard working, willing and flexible. Observance of strict confidentiality. Ability to use own judgement, resourcefulness and common sense.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable. Flexible. Excellent attendance record.

Knowledge/Qualifications/Skills

Essential

• Registered Nurse (NMC). Relevant nursing/health degree. Aware of accountability of own role and that required of a Practice Nurse. Good communication (oral and written) and interpersonal skills. Keyboard skills.

Desirable

• Additional post-registration qualification. Recognised cervical screening qualification. Mentor/teaching qualification. Clinical skills - vaccination, wound care, ear care, venepuncture, recording ECGs, spirometry. Knowledge of health promotion strategies. Change management skills and ability to support patients to change lifestyle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title:Operations ManagerPractice: The Medical Centre, DriffieldLocation: Driffield and WetwangResponsible to: Management TeamAccountable to: GP Partners through the Practice ManagerContract: PermanentHours: 37

The Operations Manager will work closely with the Practice Manager to support the effective, efficient and safe day-to-day operation of The Medical Centre.

The post holder will have responsibility for coordinating and improving operational systems and processes across the practice, supporting team leaders and colleagues, monitoring performance, managing operational projects and ensuring that agreed actions are delivered.

The role requires an organised, proactive and practical individual who can identify problems, develop solutions and take ownership of agreed areas of responsibility. The post holder will work across clinical and non-clinical teams and will contribute to continuous improvement, governance and the development of high-quality patient services.

The role covers both the Driffield and Wetwang sites.

• Support the Practice Management Team with the effective day-to-day operation of the practice.
• Coordinate agreed operational functions across the practice and ensure actions are followed through.
• Monitor operational issues and identify opportunities for improvement.
• Review existing processes and introduce practical improvements where appropriate.
• Ensure agreed policies, procedures and operational systems are implemented consistently.
• Support effective communication between clinical and non-clinical teams.
• Assist with business continuity and operational resilience.
• Deputise for the Practice Manager when required and agreed.

• Work closely with existing team leaders to support effective team performance and service delivery.
• Provide operational support and guidance to team leaders and colleagues.
• Assist with workforce planning, recruitment, induction and staff development.
• Monitor training, appraisal and mandatory training requirements as delegated.
• Support the Practice Manager with staff wellbeing, attendance and performance matters.
• Help ensure appropriate staffing arrangements are maintained across the practice.
• Encourage a positive, supportive and accountable working culture.