Job description

Job responsibilities

Key Responsibilities

Patient Access and Support

• Provide a first point of contact for patients via telephone, in person, and online consultation requests
• Support patients in accessing appropriate services
• Provide clear and accurate information regarding practice services and processes
• Accurately book, amend, and cancel appointments using the clinical system and associated appointment hubs based on patient need
• Maintain a professional, calm, and empathetic approach at all times
• Escalate urgent or clinically concerning information in line with Practice protocols

• Ensure information provided by patients relating to face-to-face, telephone and online triage requests is recorded accurately and appropriately
• Process and manage requests received through the Practices online consultation and triage systems
• Signpost online consultation requests to appropriate services or providers where required
• Support the management of appointment availability and utilisation
• Monitor outstanding or incomplete requests and take appropriate action to complete them
• Assist with the processing of online consultation outcomes and associated follow-up actions
• Identify and escalate urgent, complex or concerning requests in accordance with Practice protocols
• Maintain accurate and contemporaneous records of patient interactions and actions taken

• Process results and associated tasks within the clinical system in accordance with Practice protocols
• Communicate clinician-authorised information and actions to patients accurately and appropriately
• Arrange appointments, investigations and other follow-up actions as directed by clinicians
• Monitor outstanding tasks and actions and take appropriate steps to support timely completion
• Recognise when clinical interpretation, advice or decision-making is required and refer the matter to an appropriate clinician
• Identify and escalate urgent, overdue or concerning matters in accordance with Practice procedures
• Maintain clear and accurate records of actions and communications

• Review and process incoming clinical correspondence in accordance with Practice protocols
• Code and assign documents in line with Practice protocols
• Support clinicians by ensuring relevant information is available when required
• Extract and code relevant clinical information
• Process all information accurately and in a timely manner
• Identify and escalate any urgent or clinically significant information identified within correspondence

• Use all key systems, including SystmOne, SystmConnect, PATCHS, and NHS Mail, to support patient access and administrative processes
• Send outbound communications via PATCHS and NHS Mail
• Communicate effectively with patients, colleagues, and external organisations

• Support patients and proxies in requesting access to online medical record via systems such as SystmOnline, Airmid, and the NHS App
• Process requests in accordance with Practice policy, information governance requirements, and applicable NHS guidance
• Verify patient identity in line with Practice protocols before granting or updating access
• Provide guidance to patients on how to register for and use online services
• Assist patients with basic troubleshooting and signpost to further support where required
• Escalate any queries relating to restricted or sensitive record access to an appropriate clinician or senior team member

• Act as a chaperone for clinicians where required, in line with Practice chaperone policy
• Ensure patients are aware of the right to request a chaperone during consultations
• Provide reassurance and support to patients during examinations in the role of a chaperone
• Maintain patient dignity, privacy, and respect always during chaperoning
• Observe and report any concerns arising during consultations in line with safeguarding procedures

The following apply to all aspects of the role and underpin safe and effective practice:

• Always maintain strict confidentiality in relation to patient, staff, and Practice information
• Ensure conversations involving patient information are conducted in a manner that preserves privacy
• Manage all patient-identifiable data in accordance with GDPR, NHS Information Governance requirements and Practice policies and protocols
• Only share information with authorised individuals on a need-to-know basis
• Verify patient identity appropriately before disclosing or updating any information
• Use clinical systems, including SystmOne, SystmConnect, and PATCHS safely and securely
• Report any actual or potential data breaches or information governance concerns promptly in line with Practice procedures
• Maintain a clear desk and secure working environment to protect sensitive information

• Act in accordance with Practice safeguarding policies and procedures at all times
• Recognise and respond to safeguarding concerns relating to children, adults at risk, and domestic abuse
• Remain alert to signs of potential abuse, neglect, or exploitation, including concerns identified through all patient interactions and managing clinical correspondence and records
• Escalate safeguarding concerns promptly and appropriately to a clinician or safeguarding lead in line with Practice protocols
• Accurately document safeguarding concerns and actions taken within the clinical system
• Maintain professional boundaries and manage sensitive situations with discretion, empathy, and respect
• Participate in mandatory safeguarding training and keep knowledge up to date
• Contribute to a culture of safety by raising concerns and supporting colleagues where safeguarding risks are known

• Deliver a consistently high standard of customer service across all patient interactions
• Communicate in a professional, courteous, and empathetic manner, both face-to-face and via telephone or digital channels
• Actively listen to patients to understand their needs and respond appropriately
• Manage challenging or sensitive situations calmly and confidently, including dealing with distressed or frustrated patients
• Promote a positive patient experience by providing clear, accurate, and helpful information
• Collaborate with colleagues to ensure continuity and quality of service
• Support an inclusive approach, ensuring all patients feel respected and able to access services
• Escalate concerns or complaints appropriately in line with Practice procedures

• Manage personal and shared workloads effectively
• Prioritise tasks based on urgency, risk, and service need, using appropriate judgement
• Complete tasks and workflows accurately and within expected timescales
• Monitor outstanding work and take steps to prevent delays or backlogs
• Promptly escalate capacity, workload, or safety concerns to line manager/senior team member
• Maintain a structured and methodical approach to work, ensuring continuity and handover where required
• Adapt to changing demands throughout the working day, including balancing patient contact with administrative duties

• Participate in induction, mandatory training, and annual appraisal processes
• Take responsibility for maintaining and developing knowledge and skills relevant to the role
• Complete all training in respect of the chaperoning role
• Actively engage in learning opportunities, including system training and role-specific competencies
• Reflect on performance and identify areas for personal development
• Keep up to date with changes in Practice procedures, NHS guidance, and service delivery models
• Contribute to a culture of learning by sharing knowledge and supporting colleagues where appropriate

• Work flexibly across different functions within the Patient Services team to support service delivery
• Maintain a professional, organised, and proactive approach always
• Adhere to all Practice policies, procedures, and standard operating protocols
• Demonstrate reliability, accountability, and a commitment to high standards of work
• Support team working and contribute positively to the working environment
• Undertake additional duties appropriate to the role, commensurate with training and experience

Person Specification

Experience

Essential

• Experience in a customer service, patient or public facing role
• Experience working in a busy or fast-paced environment
• Experience of using IT systems in a work setting

Desirable

• Experience working in a GP Practice, primary care, or wider NHS setting
• Experience of care navigation or appointment management in primary care
• Experience using SystmOne, EMIS Web or similar system
• Experience of processing clinical correspondence, document workflows, clinical tasks or other healthcare administration
• Experience of supporting patients with online services or digital access

Knowledge and Skills

Essential

• Excellent communication and listening skills, with the ability to respond to patients with empathy and professionalism
• Ability to prioritise workload and manage competing demands effectively
• Strong organisational skills with strong attention to detail and accuracy
• Ability to follow processes and procedures in a structured and consistent manner
• Good IT skills, including confidence using multiple systems
• Experience of working accurately within defined procedures, protocols or processes
• Experience of handling confidential, sensitive or complex information

Desirable

• Ability to support patients in accessing services, including digital platforms

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths

Desirable

• NVQ level 3

Personal Attributes

Essential

• Professional at all times and approachable with a customer or patient focus
• Resilient and able to work under pressure in a busy environment
• Well organised, and able to use initiative appropriately
• Proactive approach with ability to take ownership of tasks and responsibilities
• Flexible and adaptable in response to changing service needs along with a reliable strong work ethic and commitment to high standards
• Positive attitude and ability to contribute to a supportive team environment

Role Expectations

Essential

• Willingness to work across both patient-facing and administrative functions within the Patient Services team
• Willingness to undertake training relevant to the role, including systems, safeguarding, information governance and other mandatory training
• Willingness to undertake chaperone training and perform chaperoning duties in line with Practice policy
• Commitment to maintaining patient confidentiality and upholding professional standards at all times
• Commitment to continuous learning and personal development
• Willingness to support service improvement and adapt to changes in Practice processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden Surgery

Address

2nd Floor East Leeds Health Centre

78 Osmondthorpe Lane

Leeds

West Yorkshire

LS9 9EF

United Kingdom

Employer's website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

(See job description) The post will be based at Queen's Hospital, Burton, but, we expect flexibility to be able to work across all sites of University Hospitals of Derby and Burton Foundation Trust should the need arise.

Person Specification

Qualifications & Eligibility

Essential

• MBBS / MBChB or equivalent
• FRCOphth or equivalent higher qualification
• GMC Specialist Register for Ophthalmology Specialty OR within 6 months of receipt of Certificate of Completion of Training (CCT) at time of interview OR If applying for Full GMC Registration and Licence to Practice simultaneously with a Portfolio Pathway (formerly CESR) application, supporting documentary evidence must be provided at interview, to confirm an application has been submitted and is under consideration by the GMC.
• Full GMC Registration with a license to practice at time of application

Desirable

• Training qualification
• Additional higher medical/scientific degree relevant to the specialty

Clinical Knowledge and Skills

Essential

• Proven clinical experience in Ophthalmology, with a broad experience of the speciality, minimum of 6 years, 3 years of which should be at speciality registrar level
• Retinal laser, intravitreal injections
• Medical Retina Fellowship
• Evidence of independent clinical practice

Desirable

• Ability to carry out high volume cataract surgery
• 1 year NHS experience

Management and Admin experience

Essential

• Commitment to Continuing Professional Development and the requirements of clinical governance, reporting errors and learning from these

Desirable

• Attended a management/leadership course

Language and Communication Skills

Essential

• Experience of formal presentations
• Evidence of ability to work as part of an MDT, sharing administrative duties

Teaching, Audit and Research Experience

Essential

• Evidence and experience of supervising and teaching resident doctors and medical students
• Experience of and commitment to clinical audit and/or Quality Improvement Projects (QIP)
• Evidence and ability to assess and apply evidence-based research into every day clinical practice
• Evidence of relevant academic and research achievements relevant to the specialty

Desirable

• Specific Teaching Qualification
• Experience of teaching basic clinical skills to under-graduates
• Attended a recognised teaching training course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queen's Hospital

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.

Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.

To be professional, courteous and efficient in a effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative

Desirable

• Experience of customer services
• Experience of working within administration and or general practice reception
• Practical experience of computerised recording systems

Qualifications

Essential

• Good standard of general education

Desirable

• Administration qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bentley Surgery

Address

128 High Street

Bentley

Doncaster

South Yorkshire

DN5 0AT

United Kingdom

Employer's website

https://www.donvalleyhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is a 30-hour per week position working across our three practice sites in Torquay.

The successful candidate will undertake a varied Practice Nurse role, working alongside our GPs, Lead Practice Nurses and wider clinical team to provide high-quality, patient-centred care.

Chronic disease management is an important part of the role, with particular opportunities for someone with an interest or experience in diabetes and/or respiratory disease.

Depending on your existing skills and experience, the role may include:

• Chronic disease reviews, including diabetes, asthma, COPD, cardiovascular disease, CKD and hypertension
• Cervical screening
• Childhood and adult immunisations
• Travel health and vaccination
• Wound care and leg ulcer management
• Phlebotomy and INR testing
• ECG and other routine clinical observations
• NHS Health Checks and cardiovascular risk assessment
• Health promotion, lifestyle and weight-management advice
• New patient health checks
• Contraception and HRT reviews
• Mental Health and Learning Disability annual reviews
• Ear irrigation, following appropriate training
• Assisting with minor surgery and clinical procedures
• Telephone and face-to-face clinical advice
• Participation in seasonal vaccination clinics
• Student supervision and teaching, where appropriately qualified

We are happy to support the development of additional skills where these would benefit both the nurse and the practice.

What we are looking for

We are looking for a registered nurse who is:

• NMC registered
• Able to work autonomously while recognising when to seek advice and support
• Confident in assessing patients and managing their own clinical workload
• Experienced in, or keen to develop skills in, chronic disease management
• A good communicator who is able to build positive relationships with patients and colleagues
• Accurate and confident using electronic clinical record systems
• Proactive, organised and able to use their own initiative
• A genuine team player who enjoys working collaboratively
• Committed to continuing professional development and delivering high standards of patient care

Previous Practice Nursing experience would be welcomed, but we would also be interested in hearing from nurses with relevant community or hospital experience who are looking to develop their career in general practice.

Additional qualifications in areas such as chronic disease management, cervical cytology, immunisations, travel health, diabetes, respiratory disease or wound care are desirable, but we will consider the overall skills and experience of each applicant.

Person Specification

Qualifications

Essential

• RGN 1st level
• NMC registered

Desirable

• Diploma / Degree in practice nursing
• Asthma, COPD and or Diabetes chronic disease management training

Additional

Essential

• Able to move between practice sites as required
• Undertake mandatory training annually
• Full driving licence, personal card and appropriate insurance

Desirable

• Cervical screening training/experience

Experience

Essential

• Team worker
• Able to work under pressure
• Understand and apply the principles of equality of opportunity and access to services
• Proactive and able to use own initiative
• Self motivated

Desirable

• Asthma, COPD and or Diabetes chronic disease management experience

Attitudes and behaviours

Essential

• Able to manage own workload within departmental priorities and protocols
• Excellent communication skills, record keeping and telephone manner
• Able to keep accurate electronic and manual records with appropriate audit trails

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brunel Medical Practice

Address

St. Albans Road

Torquay

TQ1 3SL

United Kingdom

Employer's website

https://www.brunelmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Healthcare Administrator to the Nursing Team

REPORTS TO: Healthcare Administration Manager/Deputy

HOURS: 37 hours per week

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way by telephone and on the helpdesk

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Healthcare Admin Manager, Deputy, Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Assist in preparation & setting up of the working environment & nursing clinical rooms for appropriate procedures & maintaining the organisation of them
• Set up clinic templates on to the IT system
• Co-ordinating the ordering & maintaining supplies used within the nursing team

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste in line with practice health and safety policy
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Attending departmental meetings
• Other duties as required by the line manager

Underpinning Policies

Confidentiality:

Adhere to the General Data Protection Regulations (GDPR) May 2018.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk and contribute to the practice risk register as needed
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description may be subject to change from time to time to reflect the changing needs of the Practice, but it is a correct reflection of the type of duties that need to be undertaken.

Litchdon Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

Litchdon Values

• Compassionate Care We treat staff, patients, carers, and relatives with kindness, respect, and dignity, fostering a culture of mutual empathy.
• Holistic wellbeing We prioritise the physical, mental, and emotional wellbeing of our staff which then enables them to deliver person centred care.
• Positive reliable teams We cultivate professional, approachable, and cohesive teams built on loyalty, trust, and mutual respect, enabling them to deliver safe and effective care to patients.

• Family focussed We support the work-life balance of our staff and recognise the importance of family for patients and colleagues alike.
• Innovation and Growth We embrace change, prioritise sustainability, and nurture professional development across the workforce to improve processes and patient care.
• Environmental Responsibility We are mindful and committed to be as eco-friendly as possible by ensuring we consider the impact of our practice on both the community and the planet.

Full Job Description is attached.

Person Specification

Knowledge and skills

Essential

• Good interpersonal and communication skills.
• Work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litchdon Medical Centre

Address

Landkey Road

Barnstaple

EX32 9LL

United Kingdom

Employer's website

https://www.litchdonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

The practice offer a full range of appointments, both pre-bookable and same day. We have a robust 'same day access' model, which is constantly under review to ensure optimisation and efficiency with regards to balancing patient demands and capacity.

The successful candidate will be required to:

Contribute on a pro rata basis to Extended Access.

Make professional, autonomous decisions in relation to presenting problems.

Assess the health needs of patients with undifferentiated and undiagnosed problems.

Screen patients for disease risk factors and early signs of illness.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting of data for audit purposes.

Contribute to successful achievement of the Quality Outcomes Framework and additional service obligations.

In general, the post holder will be required to undertake all the normal duties and responsibilities associated with a GP working in Primary Care.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives
• EMIS web
• General understanding of the GMS contract
• Disclosure and Barring Service Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Severn Valley Medical Practice

Address

Henwick Halt Medical Practice

1 Ingles Drive, St Johns

Worcester

WR2 5HL

United Kingdom

Employer's website

https://www.severnvalleymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• Undertake home visits as assessed and when appropriate
• Assessment and triage of acute presentations including telephone triage
• Contributing towards the running a minor illness/ injury walk-in service
• Assisting in the training of frontline staff
• Make direct referrals to primary, secondary and social services within locally
• agreed pathways, guidance and protocols
• ECG and ABPM interpretation
• Assisting with other ad hoc clinical tasks
• Ensure complete and accurate documentation of every patient contact

Professional:

• Participate in an annual individual performance review, taking responsibility for maintaining a record of own personal and professional development
• Undertake professional development as required by the role to ensure thatup-to-date evidence-based knowledge and competence in all aspects of the role is maintained
• Monitor the effectiveness of your clinical practice through quality andassurance strategies such as the use of audit and peer review
• Participate in Practice Meetings
• Adhere to practice policies, procedures and guidelines
• Diagnosing and treating patients presenting with minor illness
• Triage and treat patients wishing to see a health care professional, making anynecessary referrals to other members of the primary health care team
• Patients with problems needing referral to secondary care should be discussed with the registered GP before making such referral.
• Ensure clinical practice is safe and effective and remains within boundaries ofcompetence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary
• Works from the surgery and within communities as an autonomous practitioner caring for patients and families.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• To undertake assessment for patients within the community and those attending the surgery, using diagnostic skills and initiation of investigations where appropriate.
• Prescribe/issue medications as appropriate following policy, patient group directives and local pathways.
• To formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment.
• To communicate at all levels within the team ensuring an effective service is delivered.
• To maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Ensure evidenced-based care is delivered at the highest standards ensuring delivery of high quality patient care.
• Works with local policies and procedures.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.
• Pathological specimens and investigatory procedures
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs

"No canvassing or recruitment agencies, please."

Person Specification

Qualifications

Essential

• HCPC Registration: Must be a registered Paramedic with the Health and Care Professions Council (HCPC).
• Recognised Paramedic Qualification:
• BSc (Hons) in Paramedic Science, or
• DipHE in Paramedic Practice (for those qualified before degree-level entry became standard).

Desirable

• Advanced Clinical Assessment Skills: Demonstrated ability to assess, diagnose, and manage patients with minor illness or injury.
• Experience in a Primary Care, Community, or Urgent Care Setting: Previous experience delivering autonomous care outside of the ambulance service is often desirable.
• Excellent Communication and Interpersonal Skills: Ability to work collaboratively within a multidisciplinary team and communicate effectively with patients.
• Full UK Driving Licence: Required for home visits and community work.
• Evidence of Continuing Professional Development (CPD): Up-to-date CPD portfolio relevant to scope of practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Record information and activities undertaken with patients and carers in an accurate and timelyfashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Understand and follow the requirements of confidentiality (including the Data Protection Act) andthe Freedom of Information Act and to refer on any queries as appropriate.

Follow Practice policy regarding the use of email and computer tasks as the main internal methodof non-verbal communication and the use of the intranet and the internet as the main source ofinternal and external information, including the retrieval of relevant information for patients ontheir condition.

The post-holder will:

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Know how clinical governance affects the HCA role and bring to the attention of more senior staffany specific risk situation

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Assess effectiveness of care delivery through self and peer review, benchmarking and formalevaluation.

Utilise the audit cycle as a means of evaluating the quality of work, implementing improvementswhere required.

Ensure that you are familiar with the Practices Policies available in the practice staff handbook

Ensure that you undertake all mandatory training as per the practices Training Policy.

Attend the practices Protected Learning Time Sessions.

Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timelymanner.

Cold chain management (logging fridge temperatures and downloading dataloggers, informingappropriate person if any concerns.

Checking emergency equipment and ensuring equipment is in date

Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specificdisease areas. (this can incorporate quite a lot but we need to see where it develops)

Affinity Care is committed to safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensurethat they are aware of the organisations policy and procedures for safeguarding and discharge theirresponsibilities for safeguarding effectively. It is individual staff members responsibility to maintaincompetences with regards to levels of safeguarding training commensurate with individual roles. Staffshould report any safeguarding concerns to the appropriate agencies in line with the safeguardingpolicy.

Equality and diversity

Act in ways that recognise the importance of peoples rights, interpreting them in a way that isconsistent with procedures.

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must betreated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion,etc.

Follow the Practice Chaperoning policy.

Be aware of statutory procedures, local guidance and referral criteria regarding protection ofchildren and vulnerable adults, including Practice policies. Follow the guidance and policies andtake action in an appropriate manner.

The jobholder should respect patient confidentiality at all times and not divulge patientinformation unless sanctioned by the requirements of the role. This includes written and verballycommunicated information. The job holder should at all times treat patients with dignity andrespect and actively seek to assure an environment that facilitates this.

Person Specification

Experience

Essential

• HCA experience within NHS Hospital or community setting Experience of dealing with patients

Desirable

• HCA within a GP Surgery

Skills and Knowledge

Essential

• Demonstrates a strong understanding of the needs of the patient and the role of the HCA and understanding, acceptance and adherence to the need for strict confidentiality competent in health care assistant duties e.g. venepuncture, blood pressure, patient health checks Ability to handle simple medical equipment e.g. ECG machine, spirometry ability to use own judgement, resourcefulness and common sense ability to communicate effectively ability to deal tactfully and empathetically with distressed or anxious patient ability to work within multi disciplinary teams ability to work to scheduled timelines be able to prioritise own workload

Desirable

• Computer & IT skills Able and willing to teach others

Qualifications

Essential

• Good general education Willingness to undertake appropriate training required for the role Willingness to undertake further education/training

Desirable

• NVQ Level 2/3 or QCF Diploma Level 2 or 3 health care* GCSE Grade A-C English and mathematics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity Care

Sunnybank Medical Practice

Towngate, Wyke

Bradford

West Yorkshire

BD12 9NG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To be professionally and legally responsible and accountable for all aspects of own work, ensuring a high standard of clinical care is delivered.
• To act as the patients advocate at all times.
• To ensure appropriate supervision and clinical support is sought when required and always work within own scope of professional practice and in accordance with the level of developing competence.
• To have the skills and knowledge to accept clinical responsibility for a diverse and often complex caseload of patients, and to develop the ability to organise this efficiently and effectively with regards to clinical priorities and use of time.
• To prescribe medications under supervision from an agreed formulary and ensure appropriate medication is prescribed by means of transcribing.
• Under appropriate supervision, to receive referrals from and make referrals to consultants, GPs and other healthcare professions, review the patient and act accordingly
• To actively promote a clinical environment that is conducive to high quality patient care and high standards of service delivery
• Uses specialist knowledge, leadership and expertise to assess, plan and implement care interventions for patients requiring complex care and monitoring which may include organ support and autonomously discharge patients within scope of practice
• Uses expertise to recommend adjustments/amendments to treatment plans, in consultation with patients to members of the multi professional team
• The Advanced Practitioner is accountable for own professional actions and not directly supervised.
• Assessment and clerking of patients as they are admitted to the Request or perform a range of diagnostic tests as indicated by patient needs
• Interpret the results of diagnostic tests and act accordingly
• Undertake invasive and non-invasive interventions within the scope of practice.
• Apply the skills of history taking, notes assimilation and collating medical information.
• Daily assessment of existing complex patients and participation in the Consultant led ward round
• Progress highly advanced clinical skills required in the specialty as service needs require
• Work with the team to reduce incidence of patient harm events by providing expert knowledge, skills, teaching and leadership skills.
• Evaluate the effectiveness of interventions/treatments and make any necessary modifications to the management plan
• Maintain accurate and legible patient notes (written and electronic) in accordance with Trust and national professional policies and guidelines.
• Decide priorities for own work area, balancing other patient related, professional and academic course demands in order to meet learning/development needs and the needs of the service.
• Accept clinical responsibility for a diverse and often complex caseload of patients, organizing this efficiently and effectively with regard to clinical priorities and use of time.
• In partnership with their medical and academic advisor, develop learning goals and objectives to develop advanced practice skills and knowledge, and plan how these will be achieved.
• Actively seek feedback on performance and achievement of goals, addressing any areas where further support may be required.

ADMINISTRATIVE RESPONSIBILITIES

• Identify own development needs and set own personal development objectives in discussion with his/her supervisor and line manager, keeping abreast of any new trends and developments and incorporate them as necessary into own practice
• Responsible for the delivery of specialist training and development of other Health Care Workers within the Trust.
• Be involved in the appraisal system and Trust development programs.
• Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies.
• Utilise professional knowledge and skills, underpinned by theoretical and relevant practical experience to teach, motivate and support junior staff on a range of clinical practice pertaining to specialist care procedures
• Contribute to the development of others enabling them to develop and apply their knowledge and skills in practice and provide timely feedback
• Generate and share clinical knowledge and expertise with all members of the multi-professional team, utilising any new knowledge feedback to inform and change practice.
• Provides professional leadership, guidance and support to healthcare professions in order to empower and enable them in matters pertaining to care provision and procedures

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To act as a role model, inspire others and seek advice and solutions to problems
• Ability to make judgments, analyze and interpret highly complex clinical situations and effectively communicating these to colleagues.
• To be empathetic and reassuring when communicating highly sensitive condition related information and advice to patients, carers and relatives.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals to ensure a consistent approach to patient care.
• To use a range of effective communication skills to adapt the delivery of information through changing the environment, methods of communication or delivery of content to a wide range of people using persuasive, reassuring skills as required e.g. breaking bad news/special needs/dealing with anxious relatives.
• Contribute to the ongoing clinical and service developments in order to enhance quality care.
• To adhere to Trust Policies, procedures and current legislation which relate to own workplace
• To only undertake practice and procedures which have been agreed with their supervisor and for which they can receive appropriate direct supervision to achieve competence
• Keeps up to date with advances in the specialty

FINANCIAL RESPONSIBILITIES

• To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including ensuring competence to use equipment and to support the safe use of equipment by others through supervision of practice.

RESEARCH AND AUDIT

• Keep up to date and act consistently with quality standards and guidelines
• Actively promote a clinical environment that is conductive to high quality patient care and high standards of service delivery
• Raise quality issues and related risks with relevant people, follow up concerns and address poor performance in accordance with Trust policy and professional codes of conduct
• Inform and influence Clinical Governance issues and participate in achieving clinical governance objectives
• Undertaking appropriate audits within the intensive care unit ~ both local and national
• Supports clinical trials within the intensive care department
• To be aware of the relevant research finding and introduce the best research-based practice for the care of patients.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered health professional with legal and accountable responsibilities for non-medical prescribing
• First level registered nurse/professional UK registration
• First Degree (or equivalent experience)
• Post registration course in specialty
• Immediate Life Support

Desirable

• Teaching qualification (C&G730, CertEd, PGCE or equivalent)
• Master's in advanced clinical Practice

Knowledge and Experience

Essential

• Significant demonstrable experience of working in an acute care setting some of this must include working at a senior level managing and leading teams and this will be assessed at interview
• Ability to demonstrate specialist expertise underpinned by theory through CPD
• Excellent clinical reasoning /clinical decision-making skills
• Evidence of involvement in the development of programs of care, protocols and guidelines
• Knowledge of Clinical risk management and Governance

Skills

Essential

• Excellent written and verbal communication skills demonstrating negotiation and persuasion skills
• Evidence of both theoretical and practical skills and competency in Care Management within the specialty
• Ability to manage demanding and challenging workload
• Evidence of both theoretical and practical skills and competency in IV therapy and care
• Ability to handle sensitive situations with tact and diplomacy
• Ability to make effective decisions
• Interpretation of diagnostic tests
• Ability to build rapport with colleagues, patients and relatives
• Experience of MDT working
• Strong leadership and team building skills
• Ability to use own initiative
• Effective time management skills
• Ability to work autonomously or within a team

Desirable

• Enthusiastic, dynamic, self-motivated
• Confident with IT

Other

Essential

• Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
• Required to move patients on trolleys and in wheelchairs
• Required to concentrate when carrying out care. Work is generally predictable but occasional requirement to deal with unpredictable emergency situations.
• Working closely with complex patients and their carers
• Supporting patients, carers and families who have been given bad news
• Supporting staff when delivering and patients when receiving complex interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Oversee the day-to-day operations of the practice, supporting the Business Manager and ensuring staff meet their responsibilities. Provide leadership, line management, appraisals, recruitment, induction, training, and absence management for reception and administrative staff.
• Act as HR lead, ensuring compliance with policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave via TeamNet, and supporting staff development.
• Manage the clinical system and IT processes, including user access and security for EMIS Web. Support staff with searches, audits, templates, rotas, and resolve local IT issues.
• Lead governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella, and waste management.
• Oversee premises, assets, insurance reports, smart card sponsorship, PPG meetings, and liaise with external stakeholders, deputising for the Business Manager when required.

No canvassing or recruitment agencies.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience

Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

45-47 Temple End

HIGH WYCOMBE

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use Care Navigation / Signposting when booking patient appointments
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Enter patient information on to the computer as required.

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Complete electronic tasks from GPs, Management, Hospitals and outside agencies.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good communication skills
• Computer literate
• Honest, reliable and flexible

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good communication skills
• Computer literate
• Honest, reliable and flexible

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Garforth Medical Practice

Address

Church Lane

Garforth

Leeds

LS25 1HB

United Kingdom

Employer's website

https://www.garforthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.

Book appointments for patients and cancel appointments where needed.

Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services.

Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate.

Ensure patient records are accurate and kept up to date

Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.

Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations, opening and sorting of post (both internal and external), photocopying, updating patient details, data inputting as requested.

Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.

Processing e-consults via system one and triaging the patient accordingly using signposting where necessary.

Keeping the reception area and notice boards clean, tidy and up to date.

Taking payments for private documents from patients and providing receipts

Support all clinical staff with general tasks as required.

Attend and positively contribute to team meetings.

To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.

Treat all patients fairly and with respect.

Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.

• Provide cover as required

Person Specification

Qualifications

Essential

• EDUCATION, SKILLS, EXPERIENCE, OTHER APTITUDES
• General education to GCSE pass standard in English and Math
• Windows, Word, Outlook and web browsers skills
• Keyboard skills
• General office experience
• Experience of dealing effectively with the general public
• Experience of making efficient use of booking systems
• Working knowledge of medical terminology and read coding
• Local knowledge of the healthcare system
• Excellent written communication skills
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team or independently

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience working with Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitehall Surgery

Address

1st Floor Wortley Beck Health Centre

Ring Road

Leeds

West Yorkshire

LS12 5SG

United Kingdom

Employer's website

https://www.gpnhs.net/ (Opens in a new tab)

Job description

Job responsibilities

As a Singe Point of Access GP within Worcestershires Integrated Urgent Care service, youll play a key role in ensuring patients receive the right care at the right time.

Youll work within Practice Plus Group one of Englands largest independent providers of NHSfunded health care, known for delivering highquality, patientcentred services across urgent care, primary care, elective surgery and diagnostics. Practice Plus Group is committed to innovation, safety and equitable access, creating supportive clinical environments where professionals can thrive.

In this role, youll combine expert remote assessment with senior oversight, collaborating across multidisciplinary teams to maintain safe, effective patient flow and uphold the organisations values of care, compassion and continuous improvement.

Shifts would be 08001400 and 1400-2000 Monday to Sunday from our base in Kings Court at Worcester Royal Hospital.

Person Specification

Qualifications

Essential

• Job Description attached to advert

Desirable

• Job Description attached to advert

Experience

Essential

• Job Description attached to advert

Desirable

• Job Description attached to advert

Additional Criteria

Essential

• Job Description attached to advert

Desirable

• Job Description attached to advert

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

1 Kings Court Business Park

Charles Hastings Way

Worcester

WR51JR

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking for a new role that lets you work flexibly from home doing remote consultations?

At Practice Plus Group, we believe in delivering exceptional care thats accessible, efficient, and patient-focused. In Suffolk and North East Essex (SuNEE) our Clinical Assessment Service plays a vital role in supporting patients across the regionproviding timely, expert clinical advice and directing them to the most appropriate care pathway.

As an Advanced Nurse / Clinical Practitioner, youll be part of a dynamic, multidisciplinary team working within a telephone and digital triage environment. Youll help ensure patients receive the right care, in the right place, at the right timereducing unnecessary hospital visits and improving outcomes across the system.

Practice Plus Group is one of the UKs leading independent healthcare providers, and were proud to support the NHS with innovative services that put patients first.

Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

We have a range of contract types available, please reach out to the recruiter to discuss the options for this position.

Person Specification

Qualifications

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Experience

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Additional Criteria

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Delta 7

Ransomes Europark

Ipswich

Suffolk

IP3 9FH

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Advanced Nurse or Clinical Practitioner passionate about delivering high-quality patient care? Do you thrive in a fast-paced, dynamic healthcare environment? Practice Plus Group is seeking dedicated healthcare professionals to join our Out of Hours team and make a real difference in the community.

Practice Plus Group is a leading provider of urgent care services across the UK, committed to delivering safe, effective, and compassionate care to patients when they need it most outside of regular GP hours.

Our Worcestershire OOH service is spread across the county with sites in; Kidderminster, Redditch, Worcester, Malvern and Evesham. Please see the link below to see the site map.

Click Here

Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

In OOH we assess and treat patients who require urgent unscheduled intervention suitable for treatment by general practice clinicians when the GP surgeries are closed. Our referrals come from either 111, via a dedicated health care professional line used by paramedics and district nursing teams or from the AED or MIU.

We have a range of contract types available, please reach out to the recruiter to discuss the options for this position.

Person Specification

Qualifications

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Experience

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Additional Criteria

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

98C Blackpole Trading Estate West

Hindlip Lane

Worcester

Worcestershire

WR3 8TJ

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Practice Plus Group is a leading provider of urgent and out-of-hours healthcare services across the UK, committed to delivering outstanding patient care through innovative and compassionate medical practice. We pride ourselves on creating a supportive and dynamic environment where our clinicians can thrive and make a genuine impact.

As an Out of Hours General Practitioner with Practice Plus Group, you will play a crucial role in delivering high-quality, patient-centred care during evenings, weekends, and bank holidays. You will work as part of a multidisciplinary team, supporting patients with urgent medical needs in a fast-paced but rewarding setting.

We are looking for motivated GPs who are passionate about urgent care and eager to contribute to our ongoing mission to provide accessible, safe, and effective healthcare outside regular surgery hours. This role offers flexibility, excellent professional development opportunities, and the chance to make a real difference in your community.

Our Worcestershire OOH service is spread across the county with sites in; Kidderminster, Redditch, Worcester, Malvern and Evesham. Please see the link below to see the site map.

Click Here

Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

We have a range of contract types available, please reach out to the recruiter to discuss the options for this position.

Person Specification

Qualifications

Essential

• Please see JD and Person Spec attached to role

Desirable

• Please see JD and Person Spec attached to role

Experience

Essential

• Please see JD and Person Spec attached to role

Desirable

• Please see JD and Person Spec attached to role

Additional Criteria

Essential

• Please see JD and Person Spec attached to role

Desirable

• Please see JD and Person Spec attached to role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

98C Blackpole Trading Estate West

Hindlip Lane

Worcester

Worcestershire

WR3 8TJ

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Advanced Nurse or Clinical Practitioner passionate about delivering high-quality patient care? Do you thrive in a fast-paced, dynamic healthcare environment? Practice Plus Group is seeking dedicated healthcare professionals to join our Out of Hours team and make a real difference in the community.

Practice Plus Group is a leading provider of urgent care services across the UK, committed to delivering safe, effective, and compassionate care to patients when they need it most outside of regular GP hours.

Our Warwickshire OOH service is spread across the county with sites in; Nuneaton, Coventry, Rugby, Warwick, Stratford-upon-Avon and Shipston-on-Stour. Please see the link below to see the site map.

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Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

In OOH we assess and treat patients who require urgent unscheduled intervention suitable for treatment by general practice clinicians when the GP surgeries are closed. Our referrals come from either 111, via a dedicated health care professional line used by paramedics and district nursing teams or from the AED or MIU.

We have a range of contract types available, please reach out to the recruiter to discuss the options for this position.

Person Specification

Qualifications

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Experience

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Additional Criteria

Essential

• Please see JD and Person Spec attached

Desirable

• Please see JD and Person Spec attached

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

George Eliot Hospital

College Street

Nuneaton

Warwickshire

CV10 7DJ

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Deliver a high standard of Practice Nurse Duties

Recognise and work within own competence and professional code of conduct as regulated by the NMC

To maintain current NMC registration and comply with all revalidation requirements throughout employment

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NSF, NICE guidelines and evidence-based care

Ensure accurate notes of all consultations and treatments are recorded adequately on the computer

Participate in home visiting services where required by service need and where appropriately trained and insured

Participate in practice learning and development sessions with other clinical staff

Participate in own personal development and appraisal

Mentor clinical staff where competencies allow

Provide cover for the wider Practice Nursing team as circumstances dictate

CLINICAL RESPONSIBILITIES

Deliver evidence-based nursing care to patients within own scope of practice.

Undertake assessment, diagnosis, treatment, screening, health promotion, and chronic disease management.

Provide care for patients with long-term conditions including:

• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease

Undertake cervical screening and women's health services where appropriately trained.

Administer vaccinations and immunisations in accordance with national guidelines.

Manage wound care, dressings, and minor illness presentations.

Provide health education and lifestyle advice.

Participate in safeguarding processes for children and vulnerable adults.

Immunisation Lead

Infection prevention and control lead.

Maintain a documented competency framework for nurses, nursing associates, healthcare assistants and trainees, confirming competence before staff undertake new or extended duties.

Delegate duties only to appropriately trained and competent staff, provide suitable supervision and review the outcomes of delegated care.

Provide or arrange regular clinical supervision, reflective practice and protected learning opportunities for the nursing team, escalating concerns about competence, conduct or patient safety appropriately.

Oversee the safe storage, administration, recording and disposal of medicines, including current PGDs and Patient Specific Directions, emergency medicines, anaphylaxis arrangements and the reporting and review of medication or vaccination incidents.

Assist the Practice Manager to co-ordinate national and seasonal immunisation programmes, including vaccine ordering, stock rotation, cold-chain monitoring and audits, management of breaches, vaccine wastage, uptake monitoring and assurance that vaccinators remain trained, competent and authorised.

Maintain an annual infection prevention and control audit programme and action plan, monitor completion of actions, liaise with specialist infection prevention teams and support the management of outbreaks and significant infection risks.

Recognise, document and escalate safeguarding concerns in accordance with practice policies and local pathways, and ensure the nursing team completes required safeguarding training and supervision.

Report and contribute to the investigation of clinical incidents and near misses, implement learning from significant events, complaints, audits and patient safety alerts, and monitor agreed improvement actions.

Ensure clinical and emergency equipment is appropriately checked, serviced, calibrated, cleaned and safe to use, with relevant records maintained and staff trained in its use.

Ensure care is delivered in accordance with requirements relating to informed consent, mental capacity, chaperoning, confidentiality, reasonable adjustments and accessible communication.

LEADERSHIP RESPONSIBILITIES

Provide day-to-day leadership and supervision of the nursing team.

Practice nurse team and HCA Leadership. Lead, support and manage other members of the nursing team, including trainees; to maximise potential within the team.

Ensure skills within the practice nurse team are appropriate and effectively used to deliver care. Support the nursing team in developing their skills and expertise.

Ensure an effective nurse appointment system is in place, in collaboration with the Assistant Practice Manage. Ensure adequate and appropriate nurse cover is available within the practice.

Lead and monitor the development and implementation of policies, standards, and guidance across the practice nurse team.

Lead the practice nurse team in the planning and implementation of local guidance, protocols, and standards, as well as local projects or initiatives.

Carry out annual appraisals and support personal development plans.

Oversee and achieve QOF, IIF and care targets.

Monitor and advise on the effective use of the physical and financial resources by the practice nursing team, including ordering.

Ensure a robust system is in place for the practise nurse appraisals and revalidation.

Enable the practice nurse team to apply and improve clinical governance and risk management systems.

Work to ensure that the Practice remains safe and effective, including the use of clinical audits and learning from significant events and complaints.

Help to ensure the Practice provides a supportive environment for clinicians, trainees, and other employees. Support colleagues' wellbeing, learning and professional development, as well as your own.

Involvement in nursing team recruitment.

Plan nursing capacity and skill mix in response to patient demand, contractual requirements and service priorities, contributing to rotas, leave planning, contingency arrangements and business continuity.

Support recruitment, induction, probation, performance management, succession planning and the development of staff returning to practice or undertaking new competencies.

Advise the Practice Manager and GP Partners on nursing workforce, clinical service and patient safety risks, and contribute relevant matters to the practice risk register.

Ensure appropriate use of the clinical system, templates and coding, monitor the quality of nursing data and recall systems, and support safe digital working and downtime procedures.

Use population-health and clinical data to identify gaps in care and inequalities in access or outcomes, and develop targeted quality-improvement, prevention and health-promotion activity.

Contribute to relevant PCN, ICB, public-health and wider system initiatives, representing the nursing service where agreed.

ADMINISTRATION AND PROFESSIONAL RESPONSIBILITIES

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded and amended

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Ensure collection and maintenance of statistical information required for regular and ad hoc reports and audit

Attend and participate in practice meetings as required

SEE ATTACHED JOB DESCRIPTION FOR FULL JOB DESCRIPTION

Person Specification

Personal Attributes

Essential

• Friendly and approachable manner
• Professional in approach
• Calm and able to work under pressure
• Good use of initiative
• Able to work as part of a multi-skilled team (with and/or without direct supervision)
• Willing to undergo any training related to the job role
• Flexible with working hours (and to cover sickness and annual leave)

Qualifications

Essential

• Registered General Nurse with current NMC registration
• Recognised Training / qualification in Cervical Cytology screening
• Recognised Training / qualification in Anticoagulation management
• Recognised Training / qualification in Chronic Disease Management (including Asthma and COPD)
• Recognised Training / qualification in diabetes management
• Recognised Training / qualification Women's Health (include Contraception and HRT)
• Recognised Training / qualification in administering adult and childhood vaccination

Knowledge

Essential

• Knowledge of General Practice and Primary Care services
• Knowledge of CQC requirements and quality standards
• Understanding of safeguarding legislation and processes
• Knowledge of Infection Prevention and Control standards
• Understanding of QOF and Enhanced Services
• Knowledge of NHS policies and national healthcare priorities

Desirable

• Understanding of PCNs and integrated working models

Experience

Essential

• Significant experience working within General Practice or Primary Care as a Practice Nurse
• Experience managing patients with Long Term Conditions
• Experience supervising, mentoring and managing staff
• Experience undertaking clinical audit and quality improvement work
• Experience of computers and clinical systems
• Competent in Practice Nurse Duties (including ECGs, wound care, flu vaccinations,)
• Able to work without direct supervision and determine own workload priorities.
• Understands the need to maintain data security and confidentiality of information.
• Excellent communication and interpersonal skills

Desirable

• Practical knowledge of SystmOne (clinical system)
• Experience of workforce planning and rota management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Appletree Medical Practice

Address

47a Town Street

Duffield

Belper

Derbyshire

DE56 4GG

United Kingdom

Employer's website

https://appletreemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Summariser

Reviewing medical records and producing an accurate summary of the patients medical history

Identification of items to be summarised from patient notes following practice protocol

Chronological Input of above identified items onto computer database (EMIS)

Chronological Input of written summaries onto computer database

To work in conjunction with the Practice Administrator, Data Administrator and General Practitioners

To undertake duties as may be determined from time to time commensurate with the range of activities described above

To observe the practice policy on maintaining confidentiality of information

Liaising with other practices to ensure all information is correct and identify where there may be missing data

Deal with incoming letters documents both electronically and on paper

Scanning documents where required, ensuring information is correct and added to the appropriate patient records

Provide admin support to other members of the team

To ensure coding is done correctly

This list is not exhaustive and may be subject to change in line with the needs of the surgery

Person Specification

Experience

Essential

• Must have experience in summarising medical records
• Experience of working within General Practice
• Good administration skills
• Must have good knowledge of confidentiality

Desirable

• Experience in using Emis Web

Qualifications

Essential

• GCSE Grade A to C in English & Maths

Desirable

• Qualification in Medical Note Summarising

Employer details

Employer name

Huddersfield Road Surgery

Address

6 Huddersfield Road

Barnsley

South Yorkshire

S70 2LT

United Kingdom

Employer's website

http://www.huddersfieldroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Working under the direct supervision of the Lead Frailty GP & ACP and strictly in accordance with specific Practice guidelines and protocols, the Frailty HCA will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care:

The following are the core responsibilities of the Frailty HCA. There will be a need to take on new skills and carry out other tasks in line with the development of the Frailty team.

Assisting in the assessment and surveillance of patients health and well-being.

Perform annual clinical review in line with patients birthday months, or earlier as clinically indicated.

Perform routine blood tests, blood pressures, ECGs, perform MUST procedures as required.

Perform memory screening signposting to clinician for further assessments and/or referrals.

Administer vaccines under a Patient Specific Direction

Within the frailty assessments provide treatment, preventative care, screening and education to patients, signposting to other services such as social services.

In conjunction with the Frailty lead GP, undertake baseline geriatric assessments for patients identified as severely frail by providing a comprehensive health assessment

Enter any relevant information on to the Dorset Care Plan, meeting the Frailty register guidelines as clinically indicated.

Discussing daily with the duty team any patients on the sudden and serious list which you may be aware of, and where possible deal with their acute needs.

Do your utmost, with your experience and skill of these patients, to prevent admission to hospital and implement the patients wishes as highlighted in the Dorset Care plan

Attend and participate in practice meetings as required.

Person Specification

Qualifications

Essential

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Previous completion of the HCA Care Certificate - as detailed within

Desirable

• Phlebotomy certification
• Vaccination certification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of working in a primary care environment

Clinical Knowledge & Skills

Essential

• Clinical observations, including height, weight, BP, pulse
• ECGs
• Ability to record accurate clinical notes

Desirable

• Chaperone procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Moors Village Surgery

Address

Vernon House

164 Station Road

West Moors

Dorset

BH22 0JB

United Kingdom

Employer's website

https://wmgp.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job TitlePractice Nurse

Responsible toLead Nurses & GP Partners (Clinically)

Practice Manager (Administratively)

Accountable toPartners

SalaryDepending on experience

No. of HoursPart-time to full-time

Job summary

The Practice Nurse will work as part of the primary healthcare team providing Personal Medical Services to the patients of practice.

Job responsibilities

Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs

Cytology

Removal of Sutures

New Patient Medicals/Urinalysis

ECGs

Venepuncture

Hypertension Management

Chronic Disease Management/Reviews

• Providing travel health advice and travel vaccinations in line with training, competency and appropriate PGDs or PSDs.
• Providing wound care, dressings and suture or clip removal.
• Administering B12 injections and other injections under appropriate PGDs or PSDs.
• Administering hormonal or oncology-related injections where directed by secondary care and where appropriate training, governance and authorisation are in place.
• Undertaking health checks and lifestyle advice

Ear syringing

Routine immunisations/Childhood immunisations

Chaperoning and assisting patients where appropriate who are being examined by another clinician

Assisting GPs with minor surgery and coil fittings as required

Requesting pathology tests, for example urine culture, swabs

Interest in Diabetes or Coronary Heart Disease and Contraception.

Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Other tasks will include

Maintaining and cleaning equipment used by the nurses and GPsMaintaining GP and Nurses rooms, stocking and rotating items as required Chaperoning and assisting patients who are being examined by another clinician.

Maintain general tidiness and cleanliness of nurses and treatment rooms

Ordering of vaccinations to maintain stock levels

Participation in administrative systems in the Practice At all times there will be a need to maintain accurate records

A duty to advise senior nurses of potential problems or errors within a range of assigned tasks

Attend and participate in any Practice meetings when required.

On occasion there may be a requirement to undertake home visits

Any other delegated duties appropriate to the post

Care and Programme Management

The postholder will:

• Contribute to local and national targets, including cervical screening, immunisations and long-term condition care
• Support safe and effective call and recall systems
• Help ensure appropriate coding and documentation of nursing activity
• Contribute to audit and review of nursing outcomes
• Support the identification of patients requiring follow-up or escalation
• Refer or signpost patients to other members of the multidisciplinary team, community services, statutory services or voluntary organisations where appropriate.
• Be aware of safeguarding protocols for children and vulnerable adults and escalate concerns appropriately.
• Support appropriate reimbursement processes for drugs, vaccines, injectables and dressings that the practice can claim back from NHS England.

Working Within Scope of Practice

The postholder will:

• Work within NMC professional standards and their own scope of competence
• Be accountable for their own professional actions
• Recognise professional and personal limitations
• Seek advice and escalate appropriately where clinical issues fall outside their competency
• Maintain evidence of training and competency for key clinical activities.
• Participate in supervision, appraisal and continuing professional development.
• Ensure that any expanded clinical duties are only undertaken following appropriate training, assessment and agreement with the practice.

Health Improvement

The postholder will:

• Provide health promotion and lifestyle advice as part of routine nursing care.
• Support programmes of screening and prevention.
• Encourage uptake of immunisations, cervical screening and other preventive health services.
• Support patients to manage long-term conditions and reduce health risks.
• Help identify opportunities to improve health outcomes for the practice population.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues by:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health & safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Policies, Protocols and Governance

The postholder will:

• Work within all relevant practice policies and procedural guidance, including infection control, chaperoning, safeguarding, confidentiality, cold-chain, incident reporting and risk management.
• Implement and adhere to local and national guidance, PGDs, PSDs and clinical pathways.
• Contribute to the review and improvement of nursing policies and protocols.
• Alert the Practice Manager and GP partners to risks, gaps or areas requiring improvement.
• Support the practice in meeting CQC, NHS England, ICB, PCN and Public Health requirements relevant to nursing services.

Quality

The postholder will:

• Maintain high standards of nursing care.
• Alert other team members to issues of quality, safety and risk.
• Reflect on their own performance and contribute to improvement.
• Work effectively with colleagues and external agencies to meet patients needs.
• Manage their own time, workload and resources effectively.
• Contribute to the effectiveness and development of the wider practice team.

Confidentiality

The postholder will:

• Follow NHS confidentiality requirements.
• Comply with information governance and Caldicott principles.
• Maintain patient confidentiality at all times.
• Report any breaches or concerns to the appropriate manager.
• Take personal responsibility for safe handling and use of patient information.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people's needs for alternative methods of communication and respond accordingly

Personal and Professional Development

The postholder will:

• Participate in annual appraisal and development review.
• Take responsibility for maintaining their own professional development.
• Keep up to date with relevant clinical guidance, legislation and professional standards.
• Maintain NMC registration.
• Keep evidence of competency for clinical duties undertaken.
• Participate in training and development agreed with the practice.

Information Management

The postholder will:

• Use the clinical system effectively and accurately.
• Record consultations, procedures, immunisations and clinical activity using appropriate coding.
• Support accurate data entry for QOF, local enhanced services and other practice targets.
• Assist with searches, recalls and audit work relevant to nursing services.
• Maintain confidentiality and comply with Caldicott principles and information governance requirements.

Safeguarding

All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people. The postholder will:

• Attend relevant safeguarding training.
• Follow practice safeguarding procedures.
• Escalate concerns appropriately and promptly.
• Communicate with safeguarding leads and external agencies where required.
• Support the practice in maintaining safe and effective safeguarding processes.

Depending on experience, the successful candidate may also have the opportunity to act as the practices Safeguarding Lead, working with the GP partners, Practice Manager and wider team to support safeguarding processes, training, escalation and liaison with external agencies.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration

Desirable

• BSc in Nursing
• Diploma in various chronic diseases management

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedure
• Ability to record accurate clinical notes

Desirable

• Wound care/removal of sutures and staples
• Understanding of infection prevention and control measures
• Experience of working in a primary care environment

Personal qualities

Essential

• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and clinical policy and procedure
• Knowledge of and ability to work to key policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Effectively utilise resources
• Good organisational skills
• Competent in the use of MS Office and Outlook
• Demonstrate personal accountability, emotional resilience and work well under pressure

Essential Criteria

Essential

• Registered Nurse with current NMC registration
• Experience working as a Practice Nurse or in a relevant primary care nursing role
• Competent to deliver core nursing services within general practice
• Competent in cervical screening, or willing to complete any required update training.
• Competent in childhood immunisations and adult vaccinations.
• Experience or training in travel health and travel vaccinations, or willingness to undertake training where appropriate.
• Ability to work autonomously as part of the General Practice team.
• Ability to work safely within own scope of practice.
• Understanding of infection prevention and control, cold-chain processes and vaccine governance.
• Good communication and team-working skills.
• Ability to escalate clinical concerns appropriately.
• Good organisational skills
• Commitment to high-quality, patient-centred care
• Commitment to continuing professional development.
• Ability to use clinical systems and maintain accurate records

Desirable

• Previous experience in general practice.
• Childhood immunisation training.
• Travel health training.
• Experience contributing to audits, recalls or quality improvement
• Experience in long-term condition reviews.
• Understanding of QOF, local enhanced services and recall systems.
• Experience or interest in safeguarding leadership.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kings Langley Surgery

Address

The Nap

Kings Langley

Hertfordshire

WD4 8ET

United Kingdom

Employer's website

https://www.klbsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Job Details

Job Title: Salaried General Practitioner (GP) Contract Type: Permanent Sessions: 4-8 sessions per week (full-time or part-time)

Salary: £11,866 -£12,537 per session dependent on experience

Working Days: We aim to be flexible regarding session allocation and working patterns. We are particularly interested in candidates able to work on Mondays and/or Wednesdays. Participation in our extended access service would be welcomed but is not essential.

2. Job Summary

The post-holder will provide high-quality, patient-centred primary care services to the registered population of Aspen Medical Practice in line with the GMS contract, national guidance, and evidence-based practice. Aspen Medical Practice welcomes applications from both UK-based and international candidates. As a UK visa sponsoring practice, we are able to consider applications from eligible doctors requiring sponsorship under the Health and Care Worker visa route.

The successful candidate will:

• Deliver comprehensive general medical services to Aspen patients.
• Manage a varied clinical caseload within a primary care setting.
• Participate in the duty doctor rota within a supportive multidisciplinary team structure, with clear processes in place to ensure safe and manageable workload distribution.
• Contribute to clinical governance, audit, teaching, and practice development activities.
• Receive protected learning time (PLT) in line with the Practice PLT schedule.

3. Person specification

Essential Criteria.

Applicants must:

• Hold a recognised medical qualification (MBBS, MBChB, or equivalent).
• Hold MRCGP qualification.
• Be fully registered with the GMC and licensed to practise in the UK.
• Have the right to work in the UK or be eligible to obtain permission to work in the UK through employer sponsorship under the Health and Care Worker visa route.
• Demonstrate excellent clinical, communication, and organisational skills.
• Be committed to delivering high-quality, patient-centred care within a multidisciplinary primary care team.

Desirable Criteria

Preference may be given to applicants who:

• Are able to offer either evening or Saturday extended access sessions as part of the role.
• Are proficient in the use of SystmOne.
• Have additional clinical skills or specialist areas of interest that would enhance practice services.
• Have qualified as a GP Trainer.

4. Key Responsibilities

Clinical Duties

The post-holder will:

• Provide routine and urgent GP consultations, including telephone consultations and home visits where required.
• Assess, diagnose, treat, and manage a wide range of acute and chronic conditions.
• Develop and implement patient-centred management plans in line with current clinical guidelines.
• Prescribe safely and appropriately in accordance with local prescribing guidance.
• Maintain accurate and contemporaneous clinical records in line with GMC Good Medical Practice.
• Process prescriptions, clinical correspondence, test results, and associated paperwork in a timely manner in line with Practice administration guidelines.
• Refer patients appropriately to secondary care and community services.
• Support preventative healthcare, health promotion, and chronic disease management.
• Participate in care home and nursing home support where required.
• Provide support, advice and supervision where appropriate to members of the multidisciplinary team, including nurses, pharmacists and non-clinical colleagues.
• Participate in on-call duties in accordance with the Salaried GP Job Plan.

Governance and Practice Responsibilities

The post-holder will:

• Participate in clinical audit, quality improvement, and continuing professional development activities.
• Remain up to date with mandatory training requirements.
• Attend practice meetings and protected learning sessions.
• Comply with all practice policies relating to confidentiality, safeguarding, information governance, prescribing, and health and safety.
• Contribute positively to team working and wider practice development.
• Participate in annual appraisal and revalidation requirements.

5. Confidentiality

The post-holder will maintain strict confidentiality regarding patients, staff, and practice business in accordance with practice policies, GDPR, and professional guidance.

6. Health & Safety

The post-holder will:

• Comply with practice health and safety and infection prevention policies.
• Identify and appropriately manage risks within the workplace in line with Practice policies.

7. Equality, Diversity and Inclusion

The post-holder will:

• Support equality, diversity, and inclusion in all aspects of the role.
• Treat patients, carers, and colleagues with dignity, respect, and professionalism at all times.

8. General

This job description is intended as a guide to the main responsibilities of the role and may be amended following discussion with the post-holder to meet the needs of the practice.

Person Specification

Other Experience and Skills

Essential

• Demonstrate excellent clinical, communication and organisational skills.
• Be committed to delivering high-quality, patient-centred care within a multidisciplinary primary care team.

Desirable

• Able to offer either evening or Saturday extended access sessions as part of the role.

Experience

Desirable

• Experience of working with TPP SystmOne.
• Additional clinical skills or specialist areas of interest that would enhance practice services.

Qualifications

Essential

• Fully registered with the GMC and licensed to practice in the UK.
• Hold a recognised medical qualification (MBBS, MBChB or equivalent).
• Hold MRCGP or equivalent.
• Have the right to work in the UK or be eligible for sponsorship under the Health and Care Worker visa route.

Desirable

• Qualified GP trainer, educational or clinical supervisor.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).