Job summary

Royal Docks Medical Practice are looking for part-time, preferably experienced GP receptionists with excellent communication and customer service skills to join our friendly team.

Positions required for the afternoon shift - 1.30pm-6.30pm, Mon-Friday. In addition, at least one Saturday per month, working on a Rota system. Subject to review with 6 months provisional period.

You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Practice. With good inter-personal skills and able to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills.

Applicants must be willing to work flexibly to cover holidays.

We offer

• A comprehensive induction and orientation
• A competitive salary for this role
• 4 weeks annual leave increasing to 5 weeks in year 2 of employment plus bank holidays (pro-rata)
• NHS Pensions Scheme
• Training and ongoing development to support their role

Main duties of the job

Our Receptionists deals with our day-to-day patient contact, handling incoming calls requesting appointments and enquiries, and welcoming patients into the Surgery. Receptionists also do much more, supporting the GPs and Nurses with keeping patients informed about their health. We are looking for enthusiastic, professional, clearly spoken receptionists who preferably have experience of working within a busy GP surgery using EMIS WEB Clinical System.

Full training and support would be offered to the successful applicant.

About us

The Royal Docks Medical Practice is a Teaching & training Practice for medical students based at Barts Health. We often have a trainee registrar doctor/FY2 doctor completing their General Practice training.

We are situated in Beckton E6 Royal Docks area which is close to Cyprus DLR.

The Royal Docks Medical Practice serves a population of just over 12340 patients from diverse backgrounds. We are a forward thinking and progressive practice, constantly working to improve standards, the patient journey and clinical outcomes. Our clinical workforce consists of GP Partner, Salaried GPs, GP Registrars, Practice Nurses, clinical pharmacists, physiotherapists and a Social Prescriber. This clinical team is supported by a managerial, admin and reception team.

You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the Royal Docks Medical Practice.