Job description

Job responsibilities

As per the job description which you will find attached, your role will involve managing a chronic disease recall system, inputting information onto electronic medical records, other data entry and preparing information for patients and other member of the primary care team

Person Specification

Qualifications

Essential

• A Level
• NVQ Level 3 or similar in Business Administration

Desirable

• NVQ Level 3 or similar in Business Administration

Experience

Essential

• Previous experience of working in health care administration

Desirable

• Previous experience of working in primary care

Knowledge, Skills and Abilities

Essential

• Computer literacy
• Excellent communication skills and organisational skills
• Accurate record keeping
• Able to work independently and as part of a team
• Familiarity with data protection law and how this applies to healthcare

Desirable

• Awareness of the wider NHS Structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Old School Surgery

School Street

PONTYCLUN

Rhondda Cynon Taff

CF72 9AA

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Person Specification

Experience

Essential

• Previous experience working with people
• Driven to give the best possible patient experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old School Surgery

Address

The Old School Surgery

Manor Road

Fishponds

Bristol

BS16 2JD

United Kingdom

Employer's website

https://www.oldschoolsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

SPECIAL REQUIREMENTS OF POST:

• Ability to use own judgement, resourcefulness and to be able to work under pressure without direct supervision.

• To accurately prepare, label and dispense medication according to GP Prescriptions. Must have high attention to detail.

• To have excellent communication skills and patience, to present a calm & friendly image to patients.

• To be a key link between clinicians and patients, handling patient queries confidently and effectively.

• To be reliable and flexible.

• To observe strict confidentiality on all matters relating to the Practice and its patients.

MAIN DUTIES & RESPONSIBILITIES:

• To ensure that all medicines dispensed are checked against the prescription, and whenever there is any doubt, to check with authorising Doctor.
• To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is filled in and signed by the patient.
• To promptly forward all invoices and dispensary related correspondence to the Prescribing & Finance Manager.
• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered and recording generic details. Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
• Adhere to health and safety regulations, maintain a clean dispensary, and follow cold chain protocols for refrigerated items.
• To maintain full and accurate records of all dispensing transactions appropriately on the patients records.
• Action repeat prescription requests and ensure that the appropriate medicine is available. If not action ordering of drug. Ensure prescription is available for collection within 48 hours.
• Collaborate with GPs, nurses, dispensary manager and Practice Manager, attending relevant training.
• To complete all paperwork as required to be compliant with the Dispensing of Controlled Drugs and help line manager with weekly reconciliation of controlled drugs.

• Undertake any additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Help out with reception duties as reasonably required by the Practice Manager.

Person Specification

Qualifications

Desirable

• Preferably to have worked in a General Practice dispensing environment before, but not essential

Employer details

Employer name

Old School Surgery

Address

Bolts Hill

Chartham

Canterbury

Kent

CT4 7JX

United Kingdom

Employer's website

https://www.oldschoolsurgerykent.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Person Specification

Experience

Essential

• Previous experience working with people
• Driven to give the best possible patient experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old School Surgery

Address

The Old School Surgery

Manor Road

Fishponds

Bristol

BS16 2JD

United Kingdom

Employer's website

https://www.oldschoolsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Person Specification

Experience

Essential

• Previous experience working with people
• Driven to give the best possible patient experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old School Surgery

Address

The Old School Surgery

Manor Road

Fishponds

Bristol

BS16 2JD

United Kingdom

Employer's website

https://www.oldschoolsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Overview of the role

The successful candidate will work autonomously to support patients who present with a diverse range of mental health issues; providing rapid assessment and formulation to inform treatment planning and offer brief intervention.

Job Purpose

To provide a high standard of patient care as a Mental Health Nurse in general practice using a broad and in-depth knowledge base.

To effectively time-manage own clinical workload in general practice, responding effectively to patient and practice needs, promoting patient choice and smooth transition to services where appropriate

To work within a multi-professional primary care team to provide a service for adults with varying levels of mental health needs that may co-exist with physical health problems within the registered patient population.

To work independently providing assessment, treatment and referral of patients presenting with a range of mental health issues.

To liaise with and refer onto primary and secondary mental health services, voluntary and public sector agencies and community support groups.

To carry out annual health reviews for adults on the practice mental health register

To provide advice and support to practice colleagues in relation to patients with mental health issues.

Dimensions:

Budget Managed: 0

Number of staff responsible for: 0

Number of sites working across: 1-2

Key Result Areas

Clinical Responsibilities

To provide safe, evidence-based, cost-effective and individualised patient care.

Review medication independently for therapeutic effectiveness appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols

Use highly developed communication skills in working with people to understand their personal andoften very sensitive difficulties

Assess, plan, implement and evaluate individual treatment plans for patients including assessing patients for suitability for psychological interventions and medical treatment

Exercise autonomous professional responsibility for the assessment and treatment of patients in line with the service and agreed protocols.

Work with other health and social care professionals to assess, treat and monitor management of patients in line with national and local policies and practice needs. Attend multi-disciplinary meetings relating to referrals or patients in treatment, where appropriate.

Educate and involve family members, carers and others in treatment as necessary.

Support in the production of clinical protocols and pathways to ensure high levels of conformance to

QOF objectives

Promote and deliver the care to patients required to manage the demand of the quality and outcomes framework as appropriate.

Work with patients to support engagement with appropriate services and treatment, which may include onward referral to secondary mental health services or sign-posting to other psychological therapy services within Primary Care e.g. IAPT.

Provide specialist advice and consultation to other clinicians and staff at the practice on matters related to the practice and delivery of psychological and mental health care and service provision.

Keep coherent records of all clinical activity in line with service protocols

Carry out clinical audits of service performance, including service user surveys and evaluations, and help to collate and disseminate the results for feedback.

Communicate effectively with patients; recognising the need for varying methods of communication to overcome different levels of understanding cultural background and preferred ways of communicating.

Professional Responsibilities

Work as an effective and responsible primary care practice team member, supporting others and exploring the mechanisms to develop new ways of working.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures and in line with local practice.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to NSF, NICE guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Use practice computer systems accordingly in line with practice policy.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

Collaborate on improving the quality of health care in partnership with other clinical teams, responding to local and national policies and initiatives as appropriate.

Feedback patients responses regarding the effectiveness of care given.

Support and participate in providing training and shared learning across the practice and wider organisation, including providing specialist advice and information relating to mental health.

Participate in the management of patient complaints when requested to do so and participate in identification of any necessary learning brought about through clinical incidents and near-miss events.

Work within local and national policy and guidance relating to vulnerable and abused children and adults, being aware of statutory child/ vulnerable adult health procedure.

Work within policies regarding family violence, safeguarding children, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate.

Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence.

Understand and implement internal and external referral mechanisms.

Prioritise own workload, including team roles and responsibilities, and ensure effective time management

strategies are embedded within the culture of the team.

Take responsibility for own development, learning and performance including participating in clinical supervision and acting as a positive role model.

Act as a clinical leader in the delivery of general practice mental health nursing services to patients,ensuring that the needs of the patient are the priority.

Develop contacts with and maintain a database of local knowledge on services (statutory and third sector), community support groups and social networks that can benefit patients with a range of mental health issues.

Develop and maintain a suite of accessible information to give to patients with a variety of mental health issues.

Operational

Contribute and participate in the development of local guidelines, protocols and standards.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

Participate in planning and implementing changes within the area of care and responsibility.

Participate in the planning and engagement of practice-based commissioning of similar initiatives.

Ensure awareness of sources of support and guidance ( e.g. PALS) and provide information in an acceptable format to all patients, recognising any differences or difficulties and refer where appropriate.

Risk Monitoring

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

Apply infection-control measures within the practice according to local and national guidelines.Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.

Participate in the local implementation strategies that are aligned to the values and culture of general practice.

Utilising Information and technology as an aid to management in planning, implementation and monitoring, presenting and communicating information.

Review and process data using accurate Read codes to ensure easy and accurate retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition.

Understand the responsibility of self and others regarding the Freedom of Information Act.

Collate, analyse and present clinical data and information to the team using appropriate charts and/ or graphs to enhance care.

Learning and Development

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Assess own learning needs and undertake learning as appropriate.

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Person Specification

Qualifications

Essential

• Essential criteria
• Diploma level/Degree in relevant health/social care profession e.g. RMN Current relevant registration with NMC and commitment to CPD. Minimum three years post-registration experience, working in a
• range of front-line adult mental health services; able to demonstrate substantial knowledge and skill in assessment, formulation, treatment planning and evaluation of care, medication management.
• Able to confidently deliver a range of brief interventions drawing on evidence-based principles e.g.
• CBT/DBT/psychosocial. Demonstrates substantial experience of assessing risk and developing risk management strategies. Demonstrates substantial experience of supporting learners Is able to
• articulate a detailed understanding of the relevant legal frameworks/legislation including CPA process, Mental Health Act, Mental Capacity Act and Safeguarding. Has highly developed verbal
• communication skills, able to engage effectively with people at all levels, even when a more assertive approach is needed
• Has highly developed active listening skills which allow for reframing and testing of understanding
• Has highly developed written communication skills with experience of compiling and sorting notes and reports and analysing information Substantially developed IT skills including competent use of Microsoft Office and electronic record keeping systems. Demonstrates willingness
• to embrace new technology and processes Ability to travel between bases
• Demonstrates a willingness to embrace a new way of working in a fast-paced environment, with effective time management.
• If band 7 Prescribing qualification

Desirable

• Desirable criteria
• Desirable knowledge, skills and experience. Experience of working within GP surgeries Relevant post - registration qualifications e.g. non-medical prescribing, CBT, Motivational Interviewing Knowledge of
• local statutory and non-statutory services and their thresholds for treatment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Old School Surgery

Address

Manor Road

Fishponds

Bristol

BS16 2JD

United Kingdom

Employer's website

https://www.oldschoolsurgery.org.uk/ (Opens in a new tab)