Job description

Job responsibilities

We are looking for a motivated Deputy Practice Manager who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Maths (GCSE or equivalent).
• Evidence of relevant management, supervisory or leadership experience and/or training.
• Evidence of continuing professional development relevant to the role.

Desirable

• Management or leadership qualification, or equivalent relevant experience.
• Qualification in business administration, healthcare management or a related field.
• Training or qualification in HR, employment law, finance, governance or practice management.
• AMSPAR qualification or equivalent primary care management qualification.

Experience

Essential

• Significant experience of working within general practice, primary care or a similar healthcare environment.
• Experience of supervising, leading or managing staff.
• Experience of managing and prioritising a varied and demanding workload.
• Experience of dealing with sensitive, confidential and complex matters appropriately.
• Experience of working collaboratively with clinical and non-clinical colleagues.
• Experience of implementing and maintaining administrative and operational systems and processes.
• Experience of dealing effectively with patients, staff and other stakeholders, including managing difficult or challenging situations.
• Experience of using clinical and administrative IT systems within a healthcare environment.
• Experience of contributing to service improvement and implementing change.

Desirable

• Previous experience in a management or senior leadership role within general practice.
• Experience of HR processes, including recruitment, absence management, performance management and employee relations.
• Experience of handling patient complaints and significant incidents.
• Experience of CQC compliance, governance, risk management and health and safety.
• Experience of staff training, development and appraisal.
• Experience of financial administration, budgeting, payroll or practice finances.
• Experience of working with PCNs, ICBs and other external NHS organisations.
• Experience of premises and facilities management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF

United Kingdom

Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a motivated Care Navigator who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.

The post holder will be expected to undertake all the normal duties and responsibilities associated with aCare Navigatorworking within primary care.

Person Specification

Qualifications

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Experience using Systmone
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF

United Kingdom

Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)