Job description

Job responsibilities

Main Job Responsibilities

Holistically support patients with mild to severe frailty within the community

Undertake frailty reviews of housebound patients for PCN practice sites via home visit, or occasionally via telephone

Review patient needs and help them access the services and the support they require to understand and manage their own health and wellbeing

Refer patients to services within the area that are most appropriate for them

Conduct low level clinical screening such as dementia screening, blood pressure checks and venepuncture as directed by the lead health professional. (Where relevant training has been received)

Carry out low level falls assessment/screening and provide advice and information on falls prevention, including referral for equipment where necessary

Assist in the formulation and review of care plans to ensure all care is reflecting the patients needs and wishes

Visit housebound patients at the request of PCN practices for Healthcare Assistant-appropriate tasks whilst ensuring these do not detract from core frailty work

Ensure patient records are updated appropriately and consultations recorded using the appropriate template

Liaise with each practice to maintain frailty registers

Liaise with each practice to prioritise visits

Work within the scope of HCA practice

Identify social isolation and loneliness, being proactive in signposting to relevant resources to empower patients to remain active and engaged within their communities

Identify and recognise deterioration in an individuals health and act promptly to refer to relevant health professional to minimise risk or where appropriate, avoid hospital admission

Assist practices in the achievement of targets related to frail and housebound patients

Develop and maintain knowledge and relationships with our practices and local services

Work with local statutory, voluntary and independent organisations to ensure referrals are made appropriately and maximise the availability of local resources

Take all reasonable precautions to ensure the health and safety of service users and self, understanding and following risk assessments as instructed

To maintain close links with other services in line with Safeguarding procedures and make other appropriate interventions and escalation

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the FCC/HCA role, and which patients may particularly benefit from their input

Work with the Armley PCN and its leadership team to develop and evaluate the effectiveness of this role

Core Responsibilities:

Frailty reviews for patients within Armley PCN who are house dependent

Assisting each practice to maintain up to date frailty registers

Help to raise awareness of health and wellbeing and how it can be promoted

Assisting with the collection and collation of data on needs related to health and wellbeing

Additional Responsibilities:

On occasion, not as a matter of course, for practices within the PCN:

Phlebotomy

Blood pressure monitoring

Chaperoning duties

Sterilising, cleansing and maintenance of surgical equipment

Assisting in the assessment and surveillance of patients health and wellbeing

Knowledge, Training and Experience:

Minimum NVQ level 3 or equivalent experience in a health and/or social care setting

Evidence of continual professional development

Experience in healthcare provision to a vulnerable group of patients

Specific interest in supporting frail and elderly patients

Experience of Primary Care or other organisations supporting a wide range of individuals

Knowledge of health care service delivery, public health delivery or community engagement

Knowledge and understanding of the complexities of General Practice provision

Completed a two day PCI accredited care co-ordination training course or be willing to complete

Other:

Maintain the highest standards of conduct and integrity within organisation adhering to relevant Codes of Conduct and the NHS Constitution

Be aware of and adhere to the provisions of the Health and Safety at Work Act and ensure own safety and the safety of colleagues and patients

Participate in our appraisal system, matching organisational aims with individual objectives

Comply with all organisational and statutory requirements

Undertake all mandatory training required for the role

Be aware of individual responsibilities under the Equal Opportunities and Diversity in Employment Policy and adhere to the provisions of the policy

Work flexibly as required by the PCN, including working at different GP Practices or community locations in the local area.

This job description is not meant to be exhaustive.

It describes the main duties and responsibilities of the post.

Staff are expected to undertake any other duties commensurate with the FCC/HCA grade as agreed with their line manager.

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent (GCSE Maths & English C or above)
• NVQ level 3 or equivalent experience in a health and/or social care setting
• Evidence of continual professional development Full UK Driving Licence

Desirable

• Qualified in Phlebotomy

Knowledge & Skills

Essential

• Understanding of personalised care and the comprehensive model of personalised care
• Understanding of the wider determinants of health
• Promotes diversity and equality and leads by example
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of how the NHS works, including primary care and PCNs
• Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding and health and safety
• Ability to recognise/work within limits of competence, seeking advice if needed
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Basic knowledge of long -term conditions and the complexities involved: medical, physical, emotional and social
• Ability to record accurate clinical notes
• Clear, polite telephone manner
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• EMIS and SystmOne user skills

Experience

Essential

• Experience of working directly in a healthcare assistant or care co-ordinator role, or within adult health and social care, learning support or public health / health improvement
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of working within multi - professional team environments
• Experience of supporting people, their families and carers in a related role
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Desirable

• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Personal Qualities

Essential

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care co-ordinator role
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Demonstrable commitment to professional and personal development
• Completed a two day PCI accredited care co-ordination training course or be willing to complete one
• Proficient in MS Office and web-based services

Desirable

• Ability to provide motivational coaching to patients, to support behavioural change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Armley PCN Services Limited

Address

Priory View Medical Centre

2a Green Lane

Leeds

West Yorkshire

LS12 1HU

United Kingdom

Employer's website

https://www.armleypcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your role will include:

• Providing senior clinical support and advice to practice nurses, including support with complex clinical situations.
• Acting as a clinical escalation point and working collaboratively with GPs, Clinical Directors and the wider MDT.
• Identifying training, competency and development needs across our nursing workforce.
• Developing and delivering clinical training, education sessions and case-based learning.
• Supporting newly appointed, developing and experienced nurses to broaden their skills and confidence.
• Keeping up to date with NICE, NHS England, professional and local ICB/PCN guidance and translating changes into practical information for our teams.
• Supporting clinical governance, audits, significant events, complaints and quality improvement activity.
• Helping develop clinical pathways, protocols, policies and standard operating procedures.
• Identifying opportunities to improve and standardise nursing practice across our practices.
• Supporting the development of new clinical services and the future role of nursing within SPC.
• Maintaining your own clinical practice through regular patient-facing clinics.
• Using your independent prescribing qualification safely and effectively within your professional competence, local formulary and SPC policies.

Person Specification

Qualifications

Essential

• Nursing degree
• NMC registration without restriction
• Independent prescriber qualification

Experience

Essential

• Experience of leading a nursing and HCA team or working in a more senior nursing role
• Experience within a primary care/PCN setting and supporting staff across multiple sites
• Experience of supporting newly appointed, developing and experienced nurses to broaden their skills and confidence
• Prescribing experience
• Nursing experience within primary care
• Experience of auditing, reviewing and support performance
• Experience of developing clinical pathways, protocols, policies and standard operating procedures

Desirable

• Experience of developing new clinical services and the future role of nursing
• Experience of developing and delivering clinical training, education sessions and case-based learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spirit Primary Care Limited

Address

Beaumont Leys Health Centre

1 Little Wood Close

Leicester

East Midlands

LE4 0UZ

United Kingdom

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Springfield Medical Centre

Bennetts Road South

COVENTRY

CV6 2FL

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Administrative support

The post-holder will:

Provide full administrative support to patients requesting medical reports etc.

Work with the PM to update practice policies and procedures.

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Routine Administrative Support as Required & Competence with Practice Equipment

Provide administrative support to members of the primary health care team.

Photocopying

Scanning

Franking Mail

Filing

Cover for Reception as required

Maintaining the computerised appointment system and helping patients with any queries.

Maintain front of house protocols.

Answer the telephone in a polite and professional manner, taking and passing messages accurately and appropriately.

Administer repeat prescription protocol.

Ensure pathology samples are available for collection

Obtain telephone contacts for doctors and practice nurses on request.

Make routine telephone calls and enquires as required

Process registration applications and deduction of patients, ensuring adherence to the practice patient registration and deduction protocols.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Ensure by regular enquiry, the patient computer records display the current address of patient, the current phone number and that changes of name or address are recorded with regard to Links and according to practice protocols.

Administration of Baby and other Clinics as and when necessary.

Attend and contribute to Practice Meetings

Management of medical records:

Ensure that records are available in the instances of urgent consultation

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to. Support the summariser/coder as required.

Ensure correspondence, reports, results etc. are filed in correct records

Ensure records are kept neat and tidy, secure and in good repair with all necessary information recorded correctly on the outer cover

Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics
• Relevant professional or vocational qualification appropriate to the role (e.g., NVQ Level 2/3 in Business Administration, Health & Social Care, or equivalent experience)
• Evidence of continuous professional development

Experience

Essential

• Minimum of one years experience working in a GP surgery or primary care setting
• Experience providing excellent customer or patient service in a fast-paced environment
• Experience using IT systems confidently, including clinical systems such as EMIS or SystmOne
• Experience working effectively as part of a multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Wand Medical Centre

Address

15 Frank Street

Birmingham

B12 0UF

United Kingdom

Employer's website

https://www.thewandmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Job description can be found to the right hand side of the job advert.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

LocationsWe have hours available in Merseyside, Doncaster, Middlesbrough, Chester and Leeds - Please contact us for a further discussion.

Hours between 7.5 to 30 per week

Salary £105,596 - £157,871 per annum (pro rata for part time hours) depending on gestational skills & experience.

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

Essential

• Bachelor of Medicine or equivalent, with full General Medical Council registration and license to practice - please state GMC Pin

Experience

Essential

• Experience of independent practice for any abortion procedures/gestations relevant to the post.
• Knowledge of termination of pregnancy procedures and the assessment and management of complications
• Experience of IUD/Implant insertion along with knowledge of sexual health issues

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer visa sponsorship for this role?
• Please specify what gestation you are currently working up to and if you have a willingness to train to higher gestations.
• Which location/unit can you work at? What is your availability?

Desirable

• Please list any other further information in support of your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

B P A S

32 Parkfield Road

Aigburth

Liverpool

L17 8UJ

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

Job purpose

The Research Nurse will work with the DHC Research Clinical Lead, Research Assistant, participating Primary Care Networks and GP practices to support the safe, effective and high-quality delivery of clinical research across the Federation.

The post holder will coordinate and deliver a portfolio of studies from feasibility and set-up through participant identification, informed consent, study visits, follow-up and close-down. They will provide research nursing expertise, support practices to become research active, and ensure that study activity is undertaken in accordance with approved protocols, Good Clinical Practice, professional standards and DHC policies.

The role complements the DHC Research Assistant. The Research Assistant provides administrative, project and study coordination support, while the Research Nurse holds responsibility for delegated clinical activity, participant assessment and care, clinical procedures, safety monitoring and professional nursing decisions within their competence.

DHC and the research service

DHC is a GP Federation supporting general practice in Surrey and delivering a range of community-based healthcare services. DHC places people at the centre of its work and develops services with local practices, Primary Care Networks and system partners.

The research service works with practices and external academic, NHS and commercial partners to increase high-quality research activity, translate learning into clinical practice and improve care for local populations. The Research Nurse will act as a visible clinical point of contact for studies delivered across DHC and participating practices.

Key working relationships

• DHC Research Clinical Lead and Research Assistant
• DHC clinical, operational, governance, finance and digital teams
• GP partners, practice managers and multidisciplinary practice teams
• Primary Care Network clinical directors and teams
• Principal Investigators, Chief Investigators and study teams
• Study sponsors, contract research organisations and academic partners
• NIHR Research Delivery Network colleagues and research support services
• Research participants, patients, carers and members of the public
• Pharmacy, laboratory, courier and other support services where relevant to a study

Main duties and responsibilities

Research study set-up and coordination

• Review study protocols and associated documentation to understand clinical requirements, participant pathways, resource implications and delivery risks.
• Contribute to robust feasibility assessments, including realistic estimates of eligible populations, recruitment potential, workforce requirements, clinical procedures, equipment and practice capacity.
• Support confirmation that required approvals, agreements, training, delegation and local arrangements are in place before study activity begins.
• Coordinate allocated studies across one or more practices, maintaining oversight of milestones, recruitment targets, follow-up schedules, amendments, monitoring requirements and close-down activity.
• Work closely with the Research Assistant to maintain accurate study trackers, site files, training records, delegation logs, version-controlled documents and communications.

Participant identification, recruitment and care

• Identify and screen potential participants using approved study criteria and authorised clinical systems or searches.
• Assess eligibility within the scope of professional competence and liaise with the Principal Investigator or delegated clinician where clinical confirmation is required.
• Provide clear verbal and written study information, answer questions and support individuals to make a voluntary and informed decision about participation.
• Undertake or support the informed consent process where appropriately trained, delegated and permitted by the protocol.
• Plan and deliver protocol-required participant visits, maintaining continuity, dignity, privacy and a positive participant experience.
• Provide ongoing information and support to participants and carers and escalate clinical concerns promptly through the agreed pathway.
• Promote equitable access to research and adapt communication and delivery approaches to meet individual needs and reach underserved groups.

Clinical research delivery

• Undertake study-specific clinical assessments and procedures within competence and delegation. These may include observations, venepuncture, cannulation, ECG acquisition, spirometry, urinalysis, height, weight and other protocol-defined measurements.
• Collect, label, process, store and arrange transportation of biological samples in accordance with the protocol, laboratory manual and local procedures.
• Administer study medication or interventions only where authorised, trained, competent and appropriately delegated, and in accordance with the protocol and medicines management arrangements.
• Monitor participants for expected and unexpected effects, recognise deterioration or safety concerns, and take appropriate clinical action.
• Maintain equipment, calibration and temperature-monitoring records relevant to allocated studies, reporting defects or excursions promptly.

Safety, governance and quality

• Deliver research in accordance with Good Clinical Practice, the UK Policy Framework for Health and Social Care Research, applicable clinical trial regulations, approved protocols, ethical requirements and DHC policies.
• Record, assess within professional scope, and report adverse events, serious adverse events, incidents, protocol deviations and safeguarding concerns within required timescales.
• Maintain participant confidentiality and process personal and research data lawfully, accurately and securely.
• Ensure source data, participant records and case report forms are complete, contemporaneous, attributable and available for verification.
• Support monitoring visits, audits and inspections, respond to data queries and implement agreed corrective and preventive actions.
• Identify and escalate risks or barriers affecting participant safety, data quality, recruitment, retention, timelines or study delivery.
• Contribute to the development, review and consistent use of research standard operating procedures and work instructions.

Data, performance and reporting

• Enter and validate research data on paper and electronic systems accurately and within study timescales, maintaining a clear audit trail.
• Maintain accurate recruitment and activity records and provide progress information to the Research Clinical Lead, investigators, sponsors and relevant research networks.
• Work with the Research Assistant to resolve missing data, document queries, follow-up requirements and study administration issues.
• Use recruitment, retention, quality and delivery information to identify improvement opportunities and recommend practical action.

Engagement and capacity building

• Build effective relationships with practices and PCNs, including teams with limited research experience, and support them to develop confidence and capacity to participate in research.
• Promote relevant study opportunities to clinicians, staff, patients and communities using approved materials and messages.
• Support study initiation, training and research awareness sessions for DHC and practice staff.
• Share learning from research activity and contribute to embedding evidence and best practice into clinical services.
• Represent DHC professionally at relevant internal and external meetings, study meetings and research events.

Professional practice and team contribution

• Work at all times within the Nursing and Midwifery Council Code, professional scope of practice and DHC clinical governance arrangements.
• Maintain professional registration, revalidation, mandatory training, Good Clinical Practice training and study-specific competencies.
• Manage and prioritise a varied workload across locations, working autonomously while seeking advice or escalation when required.
• Provide day-to-day clinical guidance and support to the Research Assistant and other colleagues without transferring responsibility for tasks outside their role or competence.
• Support induction, peer learning and development of staff involved in research delivery.
• Participate in supervision, appraisal, continuing professional development and service improvement activity.

General responsibilities

Confidentiality and information governance: Protect confidential and personal information and comply with DHC information governance, records management and data protection requirements.

Safeguarding: Recognise and respond to safeguarding concerns in accordance with DHC procedures and statutory responsibilities.

Infection prevention and control: Follow DHC and site-specific infection prevention and control policies and maintain safe clinical practice.

Health, safety and risk: Take reasonable care of personal and others safety, follow lone-working and incident-reporting procedures, and escalate risks.

Equality, diversity and inclusion: Treat participants, carers, colleagues and partners with dignity and respect, promote inclusion and make reasonable adjustments within the role.

Sustainability: Use resources responsibly and support environmentally sustainable ways of working where consistent with safe study delivery.

Flexibility: Travel between DHC, practice and partner sites as required. Some study activity may require flexibility outside normal working hours, subject to contractual arrangements and reasonable notice.

This job description describes the principal duties of the post and is not an exhaustive list. Duties may be reviewed and amended in consultation with the post holder to reflect service development, changes in research delivery and organisational need, provided they remain appropriate to the role.

Person Specification

Research Governance and Clinical Skills

Essential

• Current or recent Good Clinical Practice training, or willingness to complete before undertaking delegated research activity. Understanding of informed consent, participant safety, confidentiality and accurate source documentation.
• Competence in venepuncture, or willingness and ability to complete competency-based training. Ability to undertake clinical observations and maintain accurate records.

Desirable

• Knowledge of the UK Policy Framework for Health and Social Care Research and clinical trial regulatory requirements.
• Cannulation, ECG, spirometry, sample processing, vaccination or study medication experience, where relevant.

Experience

Essential

• Post-registration nursing experience and evidence of safe autonomous clinical practice.
• Experience of assessing patients, recognising deterioration and escalating concerns.

Desirable

• Experience in primary care, community care or clinical research.

Qualifications

Essential

• Registered Nurse with current NMC registration.

Desirable

• Degree-level study or equivalent relevant experience; post-registration research or clinical qualification.

Communication and Partnership Working

Essential

• Excellent written and verbal communication. Ability to explain complex information clearly and sensitively to participants, carers and professionals.
• Ability to build constructive relationships across clinical, operational and external partner teams and contribute effectively to multidisciplinary working.

Desirable

• Experience presenting or delivering training to staff or stakeholder groups.
• Experience supporting research-naive sites or community engagement.

Digital and Data Skills

Essential

• Confident use of Microsoft 365 and clinical or research data systems, with accurate data entry and a clear understanding of audit trails.

Desirable

• Experience of electronic case report forms, primary care clinical systems or research reporting systems.

Values, Behaviours and Practical Requirements

Essential

• Commitment to safe, person-centred care; integrity; inclusion; continuous improvement; accountability; teamwork; flexibility; and learning.
• Ability to travel between DHC, practice and partner locations in a timely manner.

Desirable

• Evidence of supporting service development or quality improvement.
• Full UK driving licence and access to transport, subject to reasonable adjustments.

Study Delivery and Organisation

Essential

• Ability to interpret and work to detailed protocols, manage participant visits and coordinate competing deadlines with close attention to detail.
• Ability to plan and prioritise a mobile workload, work independently, maintain reliable documentation and escalate appropriately.

Desirable

• Experience of study set-up, feasibility, recruitment, consent, follow-up, monitoring visits, close-down or commercial research.
• Experience coordinating work across multiple sites or organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

Surrey

RH1 2NP

United Kingdom

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Clinical Pharmacist / Independent Prescriber

Job Summary

St. Georges Medical Centre is seeking an experienced Clinical Pharmacist who is a qualified Independent Prescriber to join our multidisciplinary primary care team.

The post holder will work closely with GPs, nurses, HCAs, pharmacists and other members of the practice team to provide high-quality, safe and effective medicines management and clinical care.

The role will include managing patients with long-term conditions, undertaking structured medication reviews, medicines optimisation and independent prescribing within the post holders clinical competence.

We are particularly interested in appointing a pharmacist with experience or a strong clinical interest in diabetes, who can contribute to the management and optimisation of treatment for patients with Type 2 diabetes and other associated long-term conditions.

Main Duties and Responsibilities

The post holder will: -

• Undertake patient-facing clinical medication reviews and Structured Medication Reviews.
• Independently prescribe, amend and discontinue medication within their recognised scope of competence.
• Manage patients with long-term conditions in accordance with evidence-based guidance and agreed practice protocols.
• Provide particular support for the management of patients with diabetes, including medication reviews, treatment optimisation, monitoring and appropriate follow-up.
• Review patients taking multiple medications and identify opportunities to reduce inappropriate polypharmacy.
• Review patients with complex medication regimes and those at increased risk of medicines-related harm.
• Support the practice in achieving high standards of prescribing quality and medicines safety.
• Review medication following hospital admission, outpatient appointments and other transitions of care.
• Undertake medication reconciliation following hospital discharge.
• Identify and resolve prescribing discrepancies and medicines-related problems.
• Provide advice and support to GPs, nurses and other members of the clinical team on medicines-related matters.
• Support repeat prescribing processes and deal with appropriate medication queries from patients and healthcare professionals.
• Review monitoring requirements for medicines and ensure appropriate investigations and follow-up are undertaken.
• Support patients in understanding their medicines and encourage adherence and shared decision-making.
• Refer patients appropriately to GPs or other healthcare professionals where issues fall outside the pharmacists clinical competence.

Diabetes and Long-Term Condition Management

The successful candidate will be encouraged to take an active role in the care of patients with diabetes.

Depending on experience and competence, this may include:-

• Reviewing patients with Type 2 diabetes.
• Optimising oral and injectable diabetic medication.
• Reviewing cardiovascular and renal risk factors associated with diabetes.
• Monitoring medication effectiveness, side effects and adherence.
• Supporting achievement of individualised HbA1c and other treatment targets.
• Reviewing blood results and other clinical monitoring.
• Supporting patients with lifestyle and medicines-related education.
• Working collaboratively with GPs, nurses and other clinicians in the management of more complex patients.
• Supporting the practice in meeting relevant QOF and locally commissioned diabetes indicators.

The post holder must work within their own professional competence and refer appropriately where specialist or medical input is required.

Medicines Optimisation and Prescribing

The post holder will: -

• Promote safe, effective and cost-effective prescribing.
• Apply national and local prescribing guidance where appropriate.
• Support implementation of medicines alerts, safety communications and prescribing guidance.
• Identify patients who may benefit from changes to medication or additional monitoring.
• Support appropriate antimicrobial stewardship.
• Review high-risk medications and associated monitoring.
• Contribute to initiatives designed to improve prescribing quality and reduce medicines-related harm.
• Work with community pharmacies, secondary care providers and other healthcare professionals to resolve medicines-related issues.

Quality and Clinical Governance

The post holder will: -

• Contribute to the achievement of QOF and other contractual or locally commissioned clinical targets.
• Participate in clinical audits and quality-improvement work.
• Maintain accurate, contemporaneous clinical records using the practice clinical system.
• Work in accordance with practice policies, clinical protocols and information-governance requirements.
• Report and contribute to the investigation of significant events, prescribing errors and patient-safety incidents where appropriate.
• Participate in clinical meetings and multidisciplinary discussions as required.
• Maintain appropriate professional registration and fulfil continuing professional development requirements.

Communication and Teamworking

The post holder will: -

• Work as an integral member of the practice multidisciplinary team.
• Communicate effectively with patients, carers and healthcare professionals.
• Provide clear explanations to patients regarding medication changes, benefits, risks and monitoring.
• Work collaboratively with GPs, nurses, HCAs, pharmacists, administrative staff, community pharmacists and secondary care teams.
• Develop effective working relationships across the practice and wider Primary Care Network.

Professional Responsibilities

The post holder must: -

• Be registered with the General Pharmaceutical Council (GPhC).
• Hold a recognised Independent Prescribing qualification.
• Practise in accordance with GPhC professional standards.
• Work within their individual scope of competence and seek appropriate support when required.
• Maintain appropriate professional indemnity arrangements.
• Maintain continuing professional development relevant to the role.
• Demonstrate a commitment to evidence-based practice and continuous improvement.

Confidentiality

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare organisations.

All information must be treated in the strictest confidence and managed in accordance with data protection legislation, NHS information-governance requirements and practice policies.

Safeguarding

The post holder must be aware of their responsibilities in relation to safeguarding children and vulnerable adults and must undertake appropriate safeguarding training in accordance with their role.

Health and Safety

The post holder is required to comply with the practices health and safety policies and take reasonable care for their own health and safety and that of colleagues, patients and visitors.

Equality, Diversity and Inclusion

St. Georges Medical Centre is committed to equality of opportunity and to providing an inclusive working environment. The post holder is expected to treat patients, colleagues and visitors with dignity and respect at all times.

Flexibility

This job description is intended to provide an outline of the main responsibilities of the post and is not exhaustive. Duties may develop over time in response to changes within the practice, primary care and the wider NHS.

Any significant changes will be discussed with the post holder.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) or equivalent
• Current registration with the General Pharmaceutical Council (GPhC)
• Qualified Independent Prescriber
• Evidence of relevant continuing professional development

Desirable

• Postgraduate qualification in clinical pharmacy, primary care, diabetes or a related area
• Additional recognised qualification or training in diabetes management

Experience

Essential

• Significant post-registration experience as a pharmacist
• Experience of undertaking clinical medication reviews
• Experience of medicines optimisation and managing complex medication regimes
• Experience of independent prescribing within own scope of competence
• Experience of managing patients with long-term conditions

Desirable

• Experience working in General Practice or Primary Care
• Experience of managing patients with Type 2 diabetes
• Experience of optimising diabetes medication, including newer therapies
• Experience of Structured Medication Reviews
• Experience of polypharmacy and high-risk medication reviews
• Experience of working as part of a multidisciplinary primary care team
• Experience of QOF and other primary care clinical targets

Clinical Knowledge and Skills

Essential

• Strong knowledge of medicines, prescribing and medicines optimisation
• Ability to assess patients and make appropriate evidence-based prescribing decisions
• Ability to recognise the limits of own clinical competence and refer appropriately
• Good understanding of medication monitoring requirements and medicines safety
• Ability to interpret relevant clinical information and blood-test results
• Good understanding of the management of common long-term conditions
• Knowledge of local and national prescribing guidance
• Understanding of antimicrobial stewardship

Desirable

• Strong knowledge and practical experience of diabetes management
• Knowledge of current guidance relating to Type 2 diabetes
• Understanding of cardiovascular and renal risk management in patients with diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

Reception Duties

Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy

Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy

To answer general enquiries in person or on the telephone, explaining surgery procedures.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors

Action requests for ambulance transportation

Take appropriate action for booking interpreters

Relay messages in accordance with Practice Policy

Receive samples over the desk and store in accordance with Practice Policy until collection

Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

MANAGEMENT OF APPOINTMENT SYSTEM

Ensure total familiarity with all appointment systems in effect

Book appointments and recalls

Monitor effectiveness of the system and report any problems to your manager

OPERATION OF TELEPHONE SYSTEM

Answer external and internal telephones promptly

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of the day

To receive and accurately record messages for GPs, nurses and any other staff

To deal with patient requests for test results

MANAGEMENT OF MEDICAL RECORDS

Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed in correct order

Ensure new records are merged with old notes in line with practice policy

Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.

To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse

SCANNING

To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system

START AND END OF PROCEDURES

Open up the premises at the start of the day, and make all necessary preparation to receive patients.

GENERAL

To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.

To act as chaperone on occasions for the doctors or nurses.

To attend training when organised by the Practice Manager

To attend meetings with the Reception Manager and/or Practice Manager when necessary

To assist with mailings and patient recall letters

Photocopy, fax and distribute literature

Shredding confidential material

Opening and distributing post

Any other duties appropriate to the grade

The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.

Person Specification

Experience

Essential

• Reception and/or Administration experience
• Team working

Desirable

• Experience of working in a healthcare environment, ideally Primary Care
• Customer Service experience

Skills

Essential

• IT literacy and Clerical skills
• Verbal and written communication skills
• Able to help maintain good communication amongst all members of the team
• Able to work in a busy practice and cope with a variety of demands from patients and professionals
• Able to multi task and remain calm under pressure
• Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
• Fast learner, able to think on your feet

Desirable

• Familiarity with medical IT system such as EMIS Web.

Knowledge & Understanding

Essential

• Understanding of the need for confidentiality in the workplace
• Understanding of and commitment to Equal Opportunities policies

Desirable

• Understanding of the issues and difficulties faced by the NHS and General Practice in particular

Qualifications

Essential

• English and Maths GCSE minimum grade C, or equivalent

Desirable

• A levels or higher education.
• Professional training

Personal Qualities

Essential

• Ability to work under pressure and respond to different demands quickly and effectively.
• A willingness to learn and work in a flexible manner
• Well organised and motivated
• Supportive and empathetic
• Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.

Desirable

• Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Job description can be found to the right hand side of the job advert.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Locations Nottingham, London, Merseyside, and Leeds

Hours between 7.5 to 30 per week

Salary £105,596 - £157,871 per annum (pro rata for part time hours) depending on gestational skills & experience.

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

Essential

• Bachelor of Medicine or equivalent, with full General Medical Council registration and license to practice - please state GMC Pin

Experience

Essential

• Experience of independent practice for any abortion procedures/gestations relevant to the post.
• Knowledge of termination of pregnancy procedures and the assessment and management of complications
• Experience of IUD/Implant insertion along with knowledge of sexual health issues

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer visa sponsorship for this role?
• Please specify what gestation you are currently working up to and if you have a willingness to train to higher gestations.
• Which location/unit can you work at? What is your availability?

Desirable

• Please list any other further information in support of your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

B P A S

32 Parkfield Road

Aigburth

Liverpool

L17 8UJ

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

You must work at all times within your own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC), and use your own judgement, knowledge and common sense in your day-to-day activities.

It is expected that you will fully utilise all opportunities for learning under the guidance of the nursing and practice leadership team and will demonstrate evidence of professional development and increasing responsibility for patient care and related duties.

Clinical Responsibilities:

Assess, plan, implement and evaluate programmes of care to improve health and wellbeing and meet the healthcare needs of individuals and groups

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

Enable patients, families and carers to develop their knowledge and understanding about their health and well-being and be as self-managing as possible

Offer health promotion programmes by providing a holistic assessment, which may include:

- BP checks, height, weight, BMI, urinalysis and smoking status

- Breast health awareness

- Cervical screening

- New patient checks

- Well man/woman checks

- Advice for healthy eating, exercise, alcohol consumption and smoking

Perform routine nursing tasks such as Venepuncture, Recording ECG, Spirometry, Chaperoning and assisting patients

Provide a holistic approach to wound management and implement wound care in line with current evidence-based guidelines

Offer advice about childhood and adult vaccinations and administer vaccines according to current guidelines and legislation

Advise and administer vaccinations for patients travelling abroad

Assist in the provision of treatment plans to meet family planning needs

Administer and monitor medication consistent with protocols, standards, and legislation

Assist in the provision of minor surgery and other surgical procedures that are carried out within Haxby Group

Assist in the provision of nursing care within the context of primary care for patients with mental health problems

Delegate aspects of care as appropriate

Monitor and manage maintenance of stock and equipment

Person Specification

Competencies/Qualities/Attributes

Essential

• Gets on well with people at all levels. Ability to listen and empathise. Ability to organise and prioritise workload. Demonstrable commitment to professional development. Practice nursing or other community nursing experience. Evidence of working autonomously, with some support and supervision. First contact care. Proven ability to evaluate the safety and effectiveness of own clinical practice.

Desirable

• Experience of Microsoft Office applications. Experience of GP Clinical IT systems. Experience of audit.

Other

Essential

• Ability to work independently. Ability to work as team player. Initiative and drive. Pleasant and articulate. Able to work under pressure. Self-motivated and positive. Empathetic, honest, caring. Adaptable and forward looking. Enthusiastic and energetic. Diplomatic and considered. Hard working, willing and flexible. Observance of strict confidentiality. Ability to use own judgement, resourcefulness and common sense.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable. Flexible. Excellent attendance record.

Knowledge/Qualifications/Skills

Essential

• Registered Nurse (NMC). Relevant nursing/health degree. Aware of accountability of own role and that required of a Practice Nurse. Good communication (oral and written) and interpersonal skills. Keyboard skills.

Desirable

• Additional post-registration qualification. Recognised cervical screening qualification. Mentor/teaching qualification. Clinical skills - vaccination, wound care, ear care, venepuncture, recording ECGs, spirometry. Knowledge of health promotion strategies. Change management skills and ability to support patients to change lifestyle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title:Operations ManagerPractice: The Medical Centre, DriffieldLocation: Driffield and WetwangResponsible to: Management TeamAccountable to: GP Partners through the Practice ManagerContract: PermanentHours: 37

The Operations Manager will work closely with the Practice Manager to support the effective, efficient and safe day-to-day operation of The Medical Centre.

The post holder will have responsibility for coordinating and improving operational systems and processes across the practice, supporting team leaders and colleagues, monitoring performance, managing operational projects and ensuring that agreed actions are delivered.

The role requires an organised, proactive and practical individual who can identify problems, develop solutions and take ownership of agreed areas of responsibility. The post holder will work across clinical and non-clinical teams and will contribute to continuous improvement, governance and the development of high-quality patient services.

The role covers both the Driffield and Wetwang sites.

• Support the Practice Management Team with the effective day-to-day operation of the practice.
• Coordinate agreed operational functions across the practice and ensure actions are followed through.
• Monitor operational issues and identify opportunities for improvement.
• Review existing processes and introduce practical improvements where appropriate.
• Ensure agreed policies, procedures and operational systems are implemented consistently.
• Support effective communication between clinical and non-clinical teams.
• Assist with business continuity and operational resilience.
• Deputise for the Practice Manager when required and agreed.

• Work closely with existing team leaders to support effective team performance and service delivery.
• Provide operational support and guidance to team leaders and colleagues.
• Assist with workforce planning, recruitment, induction and staff development.
• Monitor training, appraisal and mandatory training requirements as delegated.
• Support the Practice Manager with staff wellbeing, attendance and performance matters.
• Help ensure appropriate staffing arrangements are maintained across the practice.
• Encourage a positive, supportive and accountable working culture.

• Support the practice in providing an efficient, professional and patient-centred service.
• Monitor operational aspects of patient access and identify areas requiring improvement.
• Work with clinical and administrative colleagues to improve patient pathways and processes.
• Support the management of patient feedback, complaints and concerns as delegated.
• Identify opportunities to improve the patient journey and experience.

• Support the Practice Manager with CQC readiness and compliance.
• Coordinate agreed actions arising from audits, inspections, incidents, complaints and significant events.
• Ensure relevant documentation and evidence is maintained.
• Support implementation and review of practice policies and procedures.
• Assist with risk management and Health & Safety requirements.
• Support Information Governance and confidentiality requirements.
• Ensure agreed governance actions are monitored and completed.

• Monitor agreed operational performance measures and provide information to the Practice Manager.
• Identify areas where processes, performance or efficiency could be improved.
• Lead or support agreed improvement projects.
• Develop and monitor action plans.
• Coordinate implementation of changes to systems and working practices.
• Evaluate the effectiveness of improvements and make recommendations where appropriate.
• Promote a culture of continuous improvement across the practice.

• Support the Practice Manager with the delivery of NHS contractual requirements.
• Assist with QOF, Enhanced Services and other contractual or quality requirements as and when appropriate.
• Coordinate relevant administrative processes and deadlines.
• Ensure agreed actions are completed and appropriately recorded.
• Support preparation of information and evidence required by the practice.

• Coordinate day-to-day operational issues relating to the practice premises at Driffield and Wetwang.
• Liaise with contractors, suppliers and service providers as required.
• Ensure maintenance and facilities issues are reported and followed through.
• Support compliance with statutory requirements relating to premises, equipment and facilities.
• Maintain appropriate records relating to servicing, inspections and maintenance.
• Support business continuity and emergency planning.

• Coordinate day-to-day operational issues relating to practice IT and digital systems.
• Liaise with IT suppliers and relevant external providers.
• Support the introduction and implementation of new systems.
• Identify opportunities to improve efficiency through digital solutions.
• Promote appropriate use of practice systems and good Information Governance.
• Support staff with operational aspects of new technology and processes.

• Support the Practice Manager with effective use of practice resources.
• Monitor agreed expenditure within delegated authority.
• Support procurement and supplier management.
• Liaise with contractors and external suppliers.
• Identify opportunities for efficiency and value for money.
• Ensure resources are used appropriately and effectively.

• Maintain effective communication across the practice.
• Attend and contribute to relevant practice meetings.
• Develop positive working relationships with clinical and non-clinical colleagues.
• Liaise with external organisations and healthcare partners where appropriate.
• The Medical Centre is a member of Yorkshire Coast & Wolds Primary Care Network. The post holder may liaise with PCN colleagues regarding matters affecting the practice when required by the Practice Manager. The post carries no management, employment or operational accountability to the PCN.

• Maintain confidentiality and comply with all relevant Information Governance and data protection requirements.
• Work within practice policies, procedures and agreed standards.
• Maintain professional conduct at all times.
• Participate in relevant training and professional development.
• Promote equality, diversity and inclusion in all aspects of the role.
• Take reasonable care for the health and safety of yourself and others.
• Contribute positively to the development and reputation of The Medical Centre.
• Undertake other reasonable duties appropriate to the level of the post as requested by the Practice Manager.

The Operations Manager will have delegated responsibility for agreed operational functions but will remain directly accountable to the Practice Management Team.

The role is intended to complement the existing management and team-lead structure within the practice. The post holder will work alongside, rather than replace, existing team leaders and will not have overall responsibility for the different teams where this is already delegated to the sepearte Team Leaders.

The post holder will work closely with the Practice Management Team and GP Partners to ensure that operational activity supports safe, effective and high-quality patient care.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder to reflect the changing needs of the practice and NHS primary care.

Person Specification

Qualifications

Essential

• Relevant management, leadership, healthcare or business qualification OR demonstrable equivalent management experience.

Desirable

• Qualification or formal training in project management, service improvement, HR or business administration.
• Evidence of continuing professional development relevant to the role.

Experience

Essential

• Experience of working in an operational management, healthcare management, practice management, business management or senior administrative role.
• Experience of managing, supervising or supporting staff.
• Experience of working with people from different professional backgrounds.
• Experience of managing competing priorities and working to deadlines.
• Experience of identifying problems and implementing practical solutions.
• Experience of developing, reviewing or improving systems and processes.
• Experience of handling confidential and sensitive information appropriately.
• Experience of dealing with challenging situations in a professional and constructive manner.
• Experience of using data, information or performance measures to monitor and improve services.
• Experience of contributing to or implementing organisational change or service improvement.

Desirable

• Previous experience within general practice, primary care or another NHS environment.
• Experience of working within a regulated healthcare environment.
• Experience of CQC preparation, inspection or compliance.
• Experience of NHS contractual or performance requirements.
• Experience of working across more than one site.
• Experience of workforce planning, recruitment and staff development.
• Experience of managing operational projects from planning through to implementation.
• Experience of working with GP practice systems or healthcare IT systems.
• Experience of working with a Primary Care Network or other collaborative healthcare organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medical Centre

Address

The Medical Centre

Cranwell Road

Driffield

YO25 6UH

United Kingdom

Employer's website

http://www.driffieldmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pay depending on experience, from £11.50 an hour

• Arrange appointments, tests and follow-ups
• Work with the other receptionist to ensure the practice runs smoothly
• Taking instructions and implementing instructions from Practice Manager & Partners
• Provide clerical assistance to staff as required
• Filing, retrieving and monitoring paperwork from patients and staff members
• Signpost and redirect patients to members of the healthcare team
• Having clear and professional communication skills both in-person and over the phone with clear diction and articulation
• Maintaining patients notes and data entry in accordance with the information a patient may relay to you
• Be well informed on the practices procedures and be able to clearly explain this to patients or visitors
• Redirect letters and results to the appropriate member of staff
• Maintain patient confidentiality
• Stay up to date with staff training
• Clinically code data on EMIS web clinical system

Person Specification

Qualifications

Essential

• GCSE grade A-C (9-4) in English and Maths (or equivalent)

Desirable

• NVQ in Customer Service or equivalent experience

Experience

Essential

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting

Desirable

• Previous experience as a GP receptionist
• Previous experience as a general receptionist
• Knowledge of the EMIS system

Employer details

Employer name

Islington Central Medical Centre

Address

Islington Central Medical Centre

28 Laycock Street

London

N1 1SW

United Kingdom

Employer's website

https://www.islingtoncentralmedicalcentre.org/ (Opens in a new tab)

Job description

Job responsibilities

To provide a high-quality and efficient phlebotomy service to patients registered at the practice, supporting the clinical team in the delivery of safe and effective care. The postholder will work independently to collect blood samples from patients, ensuring accurate labelling, recording, and timely dispatch of specimens to support diagnosis and ongoing clinical care.

Key Responsibilities

Perform venepuncture on patients in line with clinical guidance and infection control standards.

Ensure samples are correctly labelled, recorded, and prepared for collection by the laboratory.

Accurately update patient records on the clinical system (EMIS).

Maintain equipment, stock levels, and cleanliness of the phlebotomy area.

Work collaboratively with GPs, nurses, and administrative staff to ensure a smooth and efficient service.

Provide reassurance and information to patients, ensuring dignity, privacy, and comfort at all times.

Report any abnormal findings, incidents, or concerns to the appropriate clinician or manager.

Adhere to all practice policies, including infection control, health and safety, confidentiality, and safeguarding.

Essential Skills and Experience

Competency in phlebotomy, with evidence of up-to-date training and practice.

Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.

Demonstrate good customer care skills and the ability to communicate effectively with the Multidisciplinary team, patients, carers and visitors.

Ability to prioritise the care requirements for identified patients

Basic skills of empathy and reassurance.

Basic keyboard and IT skills

Organise own day to day work tasks or activities.

Ability to work independently and as part of a team.

Understanding of infection control and patient confidentiality.

Accurate record-keeping and attention to detail.

Desirable Skills and Experience

Previous experience working in a GP practice or healthcare setting.

Familiarity with NHS laboratory procedures and IT systems (e.g. EMIS).

Basic Life Support and infection control training.

Personal Attributes

Compassionate, patient-focused approach.

Reliable, punctual, and well-organised.

Flexible and adaptable to the needs of the practice.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve performance

Work effectively with individuals in other agencies to meet patients' needs

Manage own time, workload and resources effectively

Health & Safety

The postholder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practices Health & Safety Policy, Manual, and Infection Control Policy. This includes:

Using personal security systems within the workplace according to practice guidelines

Identifying and managing risks involved in work activities.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures and maintaining tidy, safe work areas free from hazards

Actively reporting of health and safety hazards and infection hazards as soon as they are recognised

Assisting in maintaining general standards of cleanliness within the scope of the role.

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults

Equality and Diversity

The postholder will support the equality, diversity, and rights of patients, carers, and colleagues, by:

Acting in a way that recognises the importance of peoples rights, in line with practice policies and current legislation.

Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.

Behaving in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights.

Personal/Professional Development

The post-holder will participate in training and development as part of their employment, including:

Annual individual performance review and maintaining records of personal and professional development

Taking responsibility for ongoing learning and performance

Demonstrating skills and activities to others undertaking similar work

Freedom to Act

The postholder will be guided by precedent and clearly defined occupational policies, protocols, and codes of conduct. Work will be managed rather than supervised, with results assessed at agreed intervals.

Manage own workload

Prioritise Tasks

Meet Deadlines

Person Specification

Experience

Essential

• - Experience in performing venepuncture on adults.
• - Experience maintaining accurate records and following clinical protocols.
• - Experience communicating with patients in a caring and professional manner.

Desirable

• - Previous experience in a GP practice or NHS/community healthcare setting.
• - Experience using EMIS or similar clinical IT systems.

Qualifications

Essential

• Accredited phlebotomy qualification or equivalent competency-based training.
• Evidence of up-to-date training and continued professional development.

Desirable

• Basic Life Support (BLS) training.
• Infection control training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trinity Medical Centre

Address

Trinity Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU

United Kingdom

Employer's website

https://www.trinitymedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• New patient health checks BMI, Urinalysis
• ECG recording
• INR monitoring
• To undertake Doppler testing
• Blood Pressure Monitoring following practice hypertension guidelines, issue HBPM in accordance with practice policy
• Phlebotomy including perform annual blood tests, BP, BMI, ACR as requested for patients with chronic diseases
• Urinalysis MSU, ACR in accordance with practice policy
• Wound Care suture removal in accordance with practice policy, following training
• Weight Management
• Chaperoning duties
• Processing and management of laboratory samples requested by GPs/Nurse
• Administer influenza vaccines according to PSD, following training
• Administer B12 injections according to PSD
• To undertake Spirometry for GP to interpret results
• Support the Emergency Care Practitioner and Primary Care Practitioner in the Minor Injuries Unit, assisting in the assessment and management of patients presenting with minor injuries in accordance with training and practice protocols
• Assist with the management of minor injuries including wound care, dressings, basic observations and preparation of patients for clinical assessment where appropriate and within scope of practice
• Surgical equipment and vaccine re-stocking and stock rotation
• Clearing and re-stocking consulting rooms
• Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations, coils and implants
• Assisting in the assessment and surveillance of patients health and well-being
• Help to raise awareness of health and well-being and how it can be promoted
• Assisting with the collection and collation of data on needs related to health and well-being
• Assist with recall systems
• Lifestyle advice, (diet, weight, exercise, smoking cessation, alcohol) making necessary referrals within PHCT and local support services
• Maintain health promotion information in waiting room designated for patient education
• Any other duties as instructed by management

Person Specification

Experience

Essential

• Previous experience of working as an HCA or equivalent
• Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work
• Excellent communication, negotiation and change management skills
• Experience of working autonomously
• Experience of Infection and Prevention Control Management

Desirable

• Previous experience of working in a Primary Care setting

Knowledge and Skills

Essential

• Good interpersonal skills, both written and verbal
• Excellent communication skills
• Evidence of problem-solving and decision making skills
• Demonstrates motivation, reliability and commitment to team working

Desirable

• Previous experience using EMIS web
• Able to use own initiative
• Able to work under pressure
• Able to work in a changing environment

Qualifications

Essential

• Care Certificate
• NVQ Level 2 in Health & Social Care
• English & Maths GCSE (or equivalent) - at pass level

Desirable

• HCA Training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Symphony Healthcare Services Limited

Address

Burnham Medical Centre

Love Lane

BURNHAM-ON-SEA

Somerset

TA8 1EU

United Kingdom

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• Undertake structured medication reviews for patients with complex polypharmacy, long term conditions and frailty.

• Prescribe safely and appropriately within scope of competence.

• Support Enhanced Health in Care Homes, including medicines reviews and participation in ward rounds.

• Reconcile medicines after hospital discharge and support safe transfer of care.

• Provide specialist medicines advice to GPs, nurses, allied health professionals and patients.

• Implement national and local medicines guidance, formulary recommendations and safety alerts (e.g. MHRA).

• Contribute to long term condition management, including optimisation of prescribing for conditions such as hypertension, diabetes and respiratory disease.

Medicines optimisation and governance:

• Lead on prescribing safety and quality improvement initiatives across the PCN.

• Contribute to achievement of prescribing elements of the Quality and Outcomes Framework and Enhanced Services.

• Undertake audits and data analysis to identify opportunities for improvement.

• Support the development of prescribing policies, protocols and standard operating procedures.

• Promote cost-effective, evidence-based prescribing across the network.

Multi-disciplinary working:

• Participate in multi-disciplinary team (MDT) meetings, including those focused on complex patients and care home residents.

• Support case management discussions by providing medicines expertise.

• Work closely with pharmacy technicians and support their development where appropriate.

• Contribute to the training and mentoring of junior pharmacists, students and other staff.

Professional development and supervision:

• Maintain up to date continuing professional development in line with GPhC requirements.

• Participate in peer support, supervision and regular appraisal with the Lead Clinical Pharmacist.

• Engage in learning opportunities within the PCN and wider system.

General responsibilities:

• Work across practices in Burnham on Sea, Berrow, Highbridge, Cheddar and Brent, with travel between sites as required.

• Uphold all PCN and practice policies including confidentiality, information governance, safeguarding, equality and diversity, infection prevention and control and health and safety.

• Contribute to audits, service evaluation and continuous quality improvement.

• Represent the PCN professionally in interactions with patients, staff and partner organisations.

Person Specification

Experience

Essential

• Evidence of clinical medication review and managing patients with long term conditions.
• Experience of working in multi-disciplinary teams.

Desirable

• Minimum of two years experience as a pharmacist.
• Experience in primary care or community settings.

Qualifications

Essential

• MPharm degree (or equivalent) and GPhC registration
• Independent Prescriber qualification.

Desirable

• At least 12 months of post-prescribing experience.Completion of the CPPE Primary Care Pathway.
• Postgraduate qualification in clinical pharmacy or related field.

Knowledge & Skills

Essential

• Strong knowledge of medicines optimisation and prescribing safety.
• Ability to interpret and apply national and local guidance to clinical practice.
• Excellent communication and interpersonal skills, with the ability to influence and negotiate.
• Competence in IT systems, including clinical systems and Microsoft Office.
• Ability to prioritise workload and manage competing demands
• Commitment to equality, diversity and inclusion in practice.

Other Requirements

Essential

• Full UK driving licence and access to a vehicle for work purposes
• Ability to travel routinely across Burnham on Sea, Berrow, Highbridge, Brent, Cheddar and Axbridge
• Right to work in the United Kingdom

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way,

Axbridge,

Somerset

BS26 2BJ

United Kingdom

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Maintain accurate clinical records in conjunction with good practice, policy and guidance

h. Working collaboratively, accepting an equal share of the practice workload

i. Adhere to best practice recommended through clinical guidelines and the audit process

j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

k. Accept delegated responsibility for a list of patients

l. Attend and contribute effectively to practice meetings as required

m. Contribute effective to the development and maintenance of the practice including; clinical governance, training, financial management and HR

n. Ensure compliance with the appraisal process

o. Prepare and complete the revalidation process

p. Commit to self-learning and instil an ethos of continuing professional development across the practice team

q. Support the training of medical students from all clinical disciplines

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration

Desirable

• Special Interest
• GP Trainer

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit

Knowledge and Skills

Essential

• General understanding of the GMS contract
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Systmone user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance

Other

Essential

• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rosemary Medical Centre

Address

2 Rosemary Gardens

Poole

Dorset

BH12 3HF

United Kingdom

Employer's website

https://www.rosemarymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Rota Management and Coordination

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes

• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.

• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.

• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.

• Allocate and process New Starter and CHOC forms in accordance with agreed timescales

• Build and maintain strong working relationships and great communication with the Service Delivery Team

• Build and maintain strong working relationships and great communication with the Clinical Admin Team

Team Leadership and Supervision

• Provide day-to-day coaching and support to Rota Administrators, ensuring they are trained, competent, and have clarity on their responsibilities.

• Deputise for the Rota Team Manager when required, including during periods of absence.

• Promote a collaborative and inclusive team culture, by developing a close working relationship with the rota team manager and offering guidance and supervision to the wider rota team to help maintain high standards of rota service delivery.

• Support the implementation and review of standard operating procedures and best practice within the team.

Stakeholder Engagement

• Act as a key contact for clinicians and non-clinical staff regarding rota-related queries and processes.

• Assist with onboarding communications to new clinicians and staff, ensuring a smooth transition into the rota system.

• Support effective working relationships with internal departments, including Service Leads, IT, and Clinical Governance, to enable accurate data capture and reporting.

System and Data Quality

• Maintain high standards of data accuracy within RotaMaster and other rota-related systems.

• Assist in regular data reviews and audits to ensure the quality and timeliness of information, including CHOC forms and Care Plan entries.

Other Duties

• Provide administrative support for clinical recruitment and rota-related engagement events.

• Oversee elements of the Registrar process, including system set-up and coordination with relevant departments.

• Monitor and maintain accurate records for clinical audit support and practice liaison calls.

• Participate in regular team meetings, 1:1s, and performance development reviews.

• Maintain up-to-date knowledge of BrisDoc policies and procedures, ensuring compliance in all duties.

• About You

  Essential Criteria

  • Experience working in a rota or workforce planning environment.

  • Strong organisational and administrative skills.

  • Ability to supervise and support staff effectively.

  • Confident communicator across a range of mediums (e.g. telephone, email, SMS).

  • Comfortable using rota management or scheduling software (e.g. RotaMaster).

  • High attention to detail and commitment to data quality.

  • Ability to work flexibly and respond to service needs at short notice.

  Desirable Criteria

  • Previous experience working in a healthcare or NHS environment.

  • Experience supporting recruitment or clinician onboarding.

  • Familiarity with Clinical Guardian, Adastra, or EMIS systems.

  Our Values

  BrisDoc is a proudly employee-owned Social Enterprise. We are committed to:

  • Our Patients Delivering compassionate, timely, and equitable care.

  • Our People Fostering a culture of support, development, and well-being.

  • Our Services Delivering high-quality, efficient, and sustainable healthcare.

  • Our Resources Using our tools and systems effectively.

  • Our Social Impact Promoting environmental responsibility and community inclusion.

  General Requirements

  • Ability to work additional hours to cover staff absence or service pressures.

  • Regular attendance at mandatory training sessions and staff development activities.

  • Adherence to BrisDoc's policies, procedures, and NHS code of conduct.

  Note: This job description is not exhaustive and may be reviewed periodically in line with service needs and organisational priorities.

Person Specification

About You

Essential

• Experience working in a rota or workforce planning environment
• Strong organisational and administrative skills.
• Ability to supervise and support staff effectively.
• Confident communicator across a range of mediums (e.g. telephone, email, SMS).
• Comfortable using rota management or scheduling software (e.g. RotaMaster).
• High attention to detail and commitment to data quality.
• Ability to work flexibly and respond to service needs at short notice.

Desirable

• Previous experience working in a healthcare or NHS environment.
• Experience supporting recruitment or clinician onboarding.
• Familiarity with Clinical Guardian, Adastra, or EMIS systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

BrisDoc, Unit 21, Osprey Court

Bristol

BS140BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Charlton Medical Centre

Lion Street

Oakengates

TELFORD

Shropshire

TF2 6AQ

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Attending training and events organised by the practice or other agencies, where appropriate.

Person Specification

Qualifications

Essential

• MRCGP
• Full GMC registration
• National Performers List registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SSP Health

Address

Ashton Medical Centre

120 Wigan Road

Ashton in Makerfield

Wigan

WN4 9SU

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)