Job description

Job responsibilities

4 Sessions.

Leach Heath Medical Centre is a well-established, forward thinking, friendly, training practice with an expanding list size of 8,500 patients. The practice is a purpose built medical centre located in Rubery on the Birmingham/Worcestershire border, in close proximity to a number of rural villages and with excellent links to Birmingham City Centre. We are part of Our Health Partnership https://ourhealthpartnership.com/ and use EMIS Web. We are also proud to have been rated Good overall by CQC and are a high achievers in QOF.

The team consists of 3 Partners and 3 Salaried GPs working alongside a team of Nurses, HCAs, Receptionists and Admin Staff.

Due to existing Partners reducing their weekly sessions, the retirement of one of our Salaried GPs and an increasing list size, we are seeking an enthusiastic and motivated GP to join our team. As a teaching practice, we value shared learning and peer support and we have regular whole team clinical meetings and informal coffee catch ups.

Person Specification

Eligibility

Essential

• Eligible to work in General Practice in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leach Heath Medical Centre

Address

Leach Heath Lane

Rednal

Birmingham

B45 9BU

United Kingdom

Employer's website

https://lhmc.digipractice.org/ (Opens in a new tab)

Job description

Job responsibilities

Reception is the first point of contact for patients attending the Urgent Treatment Centre. The receptionist will record demographics and other mandatory information, which will include clinical details on the joint computer system. They will act as a first point of contact for all patients wishing to access unscheduled healthcare and will signpost patients to identified service providers as appropriate. This will involve welcoming new patients into the service and providing support and guidance on the ED Streamer check-in system.

The receptionist is the communication link between the clinical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment, working closely with colleagues from the Urgent Treatment Centre to create a collaborative team approach to the reception cover.

Person Specification

Qualifications

Essential

• Good standard of education or experience

Desirable

• NVQ Level Customer Services

Experience

Essential

• Previous reception experience
• Experience of dealing with the general public
• Office/Clerical experience
• Knowledge of Microsoft software

Desirable

• Experience of working in a NHS setting or a health care environment
• Experience and knowledge of Clinical Computer Systems eg. Adastra, Emis

Knowledge and Skills

Essential

• Ability to work as a team member
• Computer literate
• Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
• Organisation and prioritising skills
• Good communication skills both written and oral
• Good Interpersonal skills

Personal Qualities

Essential

• Enthusiastic and committed
• Willing to work evenings and weekends
• Ability to diffuse difficult situations and deal with difficult members of the public
• Positive and confident
• Willing to participate in ongoing training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bloomfield Medical Limited

Address

Whitegate Health Centre

150-158 Whitegate Drive

Blackpool

Lancashire

FY3 9ES

United Kingdom

Job description

Job responsibilities

• Utilisation of SystmOne clinical system
• Consult with patient face to face and by telephone as required
• Undertake home visits when required
• Prescribe, refer, treat and advise patients as required
• Respond to clinical queries from the wider team
• Contribute to completion of the clinical task group
• Fair share of clinical administration, including tasks, bloods, and other general duties,
• Complete medical reports as and when required (shared out across the team)
• Provide support to the wider clinical team including being available to our highly experienced ANPs when required
• Other duties as may be reasonably required from time to time

(please note, protected time will be available for certain duties)

Person Specification

Qualifications

Essential

• Medical degree
• Full registration with GMC

Desirable

• GP registrar training
• Completion of GP vocational Training

Experience

Essential

• Experience of using Systmone clinical system.

Desirable

• Experience or interest in training other trainee GPs and trainee practitioners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fuller and Forbes Partnership

Address

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

United Kingdom

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care.

You will support the Group by working within professional boundaries as part of a multi-disciplinary team, to ensure the effective and efficient use of medicines, and deliver key objectives.

Please see the attached full job description for this role.

Person Specification

Experience

Essential

• Working as a qualified Pharmacy Technician
• Working in a role involving administrative duties e.g. data checking and charging
• Working in a patient facing role providing information and/or advice
• Working both independently and as part of a team
• Working with multidisciplinary teams
• Working in a pressurised environment with differing or conflicting priorities
• Working with confidential information
• Experience of medicine optimisation and reconciliation
• Working with pharmacy or clinical information systems

Desirable

• Working within primary care/General Practice
• Experience of repeat prescribing processes
• Experience of medication reviews
• Experience using SystmOne or other primary care clinical systems
• Analysis and reporting of prescribing data

Skills and Knowledge

Essential

• Audit skills
• Good interpersonal and communication skills
• Good IT skills including the Microsoft Office suite
• Understanding of legislation and guidelines on medicines management
• Knowledge of shared care protocols
• Leading improvement skills

Desirable

• Knowledge of QOF, enhanced services and NHS contractual requirements

Qualifications

Essential

• GCSE grade A to C or equivalent English & Maths
• Recognised Pharmacy Technician qualification

Desirable

• Medicines Management qualification
• Approved training pathway completion e.g. Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)

Registrations

Essential

• Registered as a Pharmacy Technician with the General Pharmaceutical Council (GPhC)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ruby Country Medical Group

Address

Dobles Lane

Holsworthy

Devon

EX22 6GH

United Kingdom

Employer's website

https://www.rubycountrymedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities and tasks

1. To support the Neighborhood Health Implementation Programme (NNHIP) pilot work across the PCN

2. To support the work of the PCN multi-disciplinary team (MDT) to enable them to provide high quality patient care.

3. To support the PCN Patient Care Projects and Services

4. To support the PCN to develop and maintain links with our patient community :

5 To support the PCN Prescribing Hub

This list of responsibilities is not exhaustive and is subject to change based on business needs.

Person Specification

Qualifications

Essential

• See Attachment

Desirable

• See Attachment

Experience

Essential

• See Attachment

Desirable

• See Attachment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Connexus PCN

Address

Wick Road

Bristol

BS4 4HU

United Kingdom

Employer's website

https://www.nightingalevalleypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Purpose of the role

Social Prescribing empowers people to take control of their health & wellbeing through referral to non-clinical Social Prescribing link workers, allowing them time to focus on what matters to me, taking a holistic approach to an individuals health and wellbeing needs in a supportive manner, to increase confidence to live a more independent life within their local community.

Support people by connecting them to non-medical, community-based activities, groups and services that meet their practical, social and emotional needs, including specialist advice services, arts and culture, physical activity, and nature- and green-based activities.

Supporting the development of accessible and sustainable community offers by working in partnership with Voluntary Care Service Enterprise organisations, VCSE, local authorities and others to identify gaps in provision, and take a community development approach to enabling growth in community activities and groups. Using coaching and motivational interviewing techniques to support people.

Social Prescribing link workers:

Take a whole population approach, working with a range of people who may benefit from social prescribing, including lonely people, who have complex social needs, low-level mental health needs, long-term conditions, as well as working with priority populations identified by the Primary Care Network, PCN as outlined in the Network Contract DES

Help people to identify issues that affect their health & wellbeing and co-produce a simple personalised care and support plan using the Social Prescribing template. Together, the patient and Social Prescriber will set small, achievable goals, focusing on what is important to the person. Goals will be supportive and reviewed regularly with the person.

Empower people to take control of their own health and wellbeing.

Key Responsibilities

Take referrals from the PCNs Core Network Practices and from a wide range of agencies, including pharmacies, health and care multi-disciplinary teams MDTs, and welfare advice services, VCSE organisations, and through self-referrals list is not exhaustive.

Promote social prescribing as an approach across the PCN and wider agencies,

including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.

.Proactively encouraging equitable participation in social prescribing through taking self-referrals and connecting with diverse local communities through a range of methods, particularly communities that statutory agencies may find hard to reach and where health inequalities are most prevalent, ensuring that those people self-referring have equal opportunities

Provide information and guidance on what the person can do for themselves to improve their health and wellbeing

Provide follow-up support to the person to ensure they are happy, able to engage, feel included and that they are receiving good support.

Seek regular feedback via surveys, feedback forms, about the quality of service and the impact of social prescribing on referral agencies

Help people maintain or regain independence through living skills, enablement approaches and simple safeguards

Helping people to gain skills for meaningful employment, where appropriate.

Seek advice and support from the General Practitioner GP, supervisor and/or identified individuals to discuss safeguarding concerns and follow PCN safeguarding policies around reporting and/or escalating concerns.

Make appropriate onward referrals. Empower people where possible to reach out to their GP practice, care provider, ensuring they have relevant contact information to hand at all times.

Develop supportive relationships with local Voluntary Care Sector Enterprise, VCSE organisations, community groups and statutory services, to understand their offer and make timely, appropriate and supported referrals

Promote diversity and inclusion when developing or supporting new community groups.

Encourage people who have been connected to community support through social prescribing to volunteer or to start their own activities and groups

Support existing local volunteering schemes to strengthen community resilience and explore potential to develop a team of volunteers to provide buddying support, peer support or to start new community-based groups or activities.

Data capture

Support referral agencies to provide appropriate information about the person they are referring, including demographic data and data on wider determinants, for example, caring status, any safeguarding concerns.

Provide appropriate and timely feedback to referral agencies about the people they referred.

Work sensitively with people, their families and carers to capture key information to measure impact of social prescribing on their health and wellbeing, using validated tools determined locally such as the ONS4 wellbeing scale to assess need and measure outcomes.

Encourage people, their families and carers to provide feedback on their experience, for example, through patient satisfaction surveys, and to share their stories about the impact of social prescribing on their lives.

Ensure that social prescribing referral SNOMED codes are coded appropriately into clinical systems as outlined in the Network Contract DES using the Social Prescribing template aligns to Personalised care and Support Plan

Adhere to PCN policies around data protection legislation and data sharing agreements, ensuring people give appropriate consent. at the start of the episode of care with the Person/ Patient.

Provide monthly data feedback as required by the PCN. Using current and any future data collection systems in a timely manner.

Continuing professional development

Work with a supervisor and/or line manager to undertake continual personal and professional development in line with the social prescribing Workforce Development Framework Competency Framework, including:

Work with your supervising GP and/or line manager to access regular clinical/non-managerial supervision

Take an active role in reflecting, reviewing and developing professional knowledge, skills and behaviours

Attend appropriate mandatory training before working with people and be aware of own competence, maintaining boundaries, both personal & around scope of practice and referring onwards for people whose needs fall outside of these boundaries

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

https://www.england.nhs.uk/publication/workforce-development-framework-social-prescribing-link-workers/

Miscellaneous

Establish strong working relationships with GPs, practice teams and relevant multidisciplinary teams and work collaboratively with other health Social Prescribers, Health and Wellbeing coaches, Mental Health and Wellbeing coaches, care co-ordinators, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for Social Prescribing, as a part of the PCNs personalised care offer for patients and organisations

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.

Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care, working to the PCNs priorities in accordance with the DES.

Work as part of the MDT, to seek feedback, promote the benefits of Social Prescribing value to patients, carers and the system. Continually work and engage to improve the service

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Person Specification

Qualifications

Essential

• Completed a PCI accredited Social Prescriber training course or be willing to complete one prior to taking referrals.
• Compassionate, reflective and self-aware and will enjoy working with a wide range of people
• Able to provide a culturally sensitive, inclusive service, by supporting people from all backgrounds and communities, respecting lifestyle, equality, diversity and providing high quality, non-judgemental support.
• The candidate will be compassionate, reflective & self-aware, will enjoy working with a wide range of people.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy.
• They will be a commitment to collaborative working with a keen team work ethic, working alongside, local agencies (including VCSE organisations and community groups) Able to work with others to reduce hierarchies within the community.
• Can demonstrate personal accountability, emotional resilience and ability to work under pressure, having a proactive and flexible attitude, ability to work using own initiative.
• Experience of working in a multidisciplinary team with demonstrable networking experience
• NVQ Level 3, Advanced level or equivalent qualifications or working towards. Reflective listening skills.

Desirable

• Experience of working in health and social care care/community development setting or similar
• Relevant training and experience in Self-Management Education(SME)
• Experience of successful partnership working across statutory, voluntary and community sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Allied Health South Lincolnshire Limited

Address

AHSL

Abbeyview Medical Centre

Thorney Road

Crowland

Peterborough

PE6 0AL

United Kingdom

Employer's website

https://slrpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full job description available upon request - main duties of the Compliance Coordinator position are detailed above.

Person Specification

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Ability to take instructions
• Excellent interpersonal skills with the ability to build positive working relationships.
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / DOCMAN user skills
• Ability to provide guidance and informal training to administrative staff

Experience

Essential

• Experience of administrative duties
• Experience of working with the general public

Desirable

• Experience of working in primary care
• Experience as working as an administrator in a GP practice
• Experience supporting or training administrative staff.

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Proactive and solution-focused, with the ability to make constructive suggestions to improve processes

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH

United Kingdom

Employer's website

https://www.victoriamedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate.Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)Ensure all action reports are completed daily and all letters / attachments sent out the same dayCarry out all stock ordering for speciality areas and completion on SBSAssist the Directorate in providing quality administrative support to the clinical teams.Accurate and timely input of data onto information databases.Filing of test results appropriately in a timely manner.Photocopying/faxing, general housekeeping of the office environment.Follow all Standard Operating Procedures for the area in which you workAssist with collection of clinical data for audit and disseminate information to teams.

Attend appropriate training, meetings and education sessions at the request of manager.Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities

Person Specification

Our Values

Essential

• We are Kind
• We are Kind
• We are Inclusive

Qualifications

Essential

• Word Processing Skills
• Audio Typing Skills
• Knowledge of medical terminology

Desirable

• RSA / OCR II or equivalent experience

Experience

Essential

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures

Desirable

• Previous experience within the NHS

Skills

Essential

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team

Desirable

• Knowledge of internal hospital PAS

Other

Essential

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We offer:

5 weeks annual leave

Opportunities for professional development and training

A supportive and welcoming team environment

Company pension

Free parking

No weekend work

Person Specification

Qualifications

Essential

• Registered nurse (RGN) with current NMC registration
• Previous experience in primary care or general practice setting is desirable but not essential as training will be provided

Desirable

• Registered nurse (RGN) with current NMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackwood Medical Group

Address

Avicenna Medical Centre

Blackwood Road

Pontllanfraith

Blackwood

Gwent

NP12 2YU

United Kingdom

Employer's website

http://www.blackwoodmedicalgroup.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Line manager: Senior Receptionist

Accountable to: Operational Manager, Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners, Operational Manager and the Practice Manager.

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.

We expect the candidate to undertake reception duties, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.

Person Specification

Experience

Essential

• Experience in dealing with the public
• Excellent customer service skills
• Excellent communication skills

Desirable

• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alderley Edge Medical Centre

Address

Alderley Edge Medical Practice

Talbot Road

Alderley Edge

Cheshire

SK9 7HR

United Kingdom

Employer's website

https://www.alderleyedgegp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached full Salaried GP job description which gives an overview of responsibilities and duties of the role.

Person Specification

Experience

Essential

• Experience of working within UK general practice

Qualifications

Essential

• Fully qualified GP with GMC registration and licence to practise
• On the GP Register

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Diamond Health Group

Address

Hendford Lodge Medical Centre

74 Hendford

Yeovil

Somerset

BA20 1UJ

United Kingdom

Employer's website

https://www.diamondhealthgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Healthcare Administrator to the Nursing Team

REPORTS TO: Healthcare Administration Manager/Deputy

HOURS: 37 hours per week

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way by telephone and on the helpdesk

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Healthcare Admin Manager, Deputy, Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Assist in preparation & setting up of the working environment & nursing clinical rooms for appropriate procedures & maintaining the organisation of them
• Set up clinic templates on to the IT system
• Co-ordinating the ordering & maintaining supplies used within the nursing team

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste in line with practice health and safety policy
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Attending departmental meetings
• Other duties as required by the line manager

Underpinning Policies

Confidentiality:

Adhere to the General Data Protection Regulations (GDPR) May 2018.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk and contribute to the practice risk register as needed
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description may be subject to change from time to time to reflect the changing needs of the Practice, but it is a correct reflection of the type of duties that need to be undertaken.

Litchdon Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

Litchdon Values

• Compassionate Care We treat staff, patients, carers, and relatives with kindness, respect, and dignity, fostering a culture of mutual empathy.
• Holistic wellbeing We prioritise the physical, mental, and emotional wellbeing of our staff which then enables them to deliver person centred care.
• Positive reliable teams We cultivate professional, approachable, and cohesive teams built on loyalty, trust, and mutual respect, enabling them to deliver safe and effective care to patients.

• Family focussed We support the work-life balance of our staff and recognise the importance of family for patients and colleagues alike.
• Innovation and Growth We embrace change, prioritise sustainability, and nurture professional development across the workforce to improve processes and patient care.
• Environmental Responsibility We are mindful and committed to be as eco-friendly as possible by ensuring we consider the impact of our practice on both the community and the planet.

Full Job Description is attached.

Person Specification

Knowledge and skills

Essential

• Good interpersonal and communication skills.
• Work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litchdon Medical Centre

Address

Landkey Road

Barnstaple

EX32 9LL

United Kingdom

Employer's website

https://www.litchdonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To be professionally and legally responsible and accountable for all aspects of own work, ensuring a high standard of clinical care is delivered.
• To act as the patients advocate at all times.
• To ensure appropriate supervision and clinical support is sought when required and always work within own scope of professional practice and in accordance with the level of developing competence.
• To have the skills and knowledge to accept clinical responsibility for a diverse and often complex caseload of patients, and to develop the ability to organise this efficiently and effectively with regards to clinical priorities and use of time.
• To prescribe medications under supervision from an agreed formulary and ensure appropriate medication is prescribed by means of transcribing.
• Under appropriate supervision, to receive referrals from and make referrals to consultants, GPs and other healthcare professions, review the patient and act accordingly
• To actively promote a clinical environment that is conducive to high quality patient care and high standards of service delivery
• Uses specialist knowledge, leadership and expertise to assess, plan and implement care interventions for patients requiring complex care and monitoring which may include organ support and autonomously discharge patients within scope of practice
• Uses expertise to recommend adjustments/amendments to treatment plans, in consultation with patients to members of the multi professional team
• The Advanced Practitioner is accountable for own professional actions and not directly supervised.
• Assessment and clerking of patients as they are admitted to the Request or perform a range of diagnostic tests as indicated by patient needs
• Interpret the results of diagnostic tests and act accordingly
• Undertake invasive and non-invasive interventions within the scope of practice.
• Apply the skills of history taking, notes assimilation and collating medical information.
• Daily assessment of existing complex patients and participation in the Consultant led ward round
• Progress highly advanced clinical skills required in the specialty as service needs require
• Work with the team to reduce incidence of patient harm events by providing expert knowledge, skills, teaching and leadership skills.
• Evaluate the effectiveness of interventions/treatments and make any necessary modifications to the management plan
• Maintain accurate and legible patient notes (written and electronic) in accordance with Trust and national professional policies and guidelines.
• Decide priorities for own work area, balancing other patient related, professional and academic course demands in order to meet learning/development needs and the needs of the service.
• Accept clinical responsibility for a diverse and often complex caseload of patients, organizing this efficiently and effectively with regard to clinical priorities and use of time.
• In partnership with their medical and academic advisor, develop learning goals and objectives to develop advanced practice skills and knowledge, and plan how these will be achieved.
• Actively seek feedback on performance and achievement of goals, addressing any areas where further support may be required.

ADMINISTRATIVE RESPONSIBILITIES

• Identify own development needs and set own personal development objectives in discussion with his/her supervisor and line manager, keeping abreast of any new trends and developments and incorporate them as necessary into own practice
• Responsible for the delivery of specialist training and development of other Health Care Workers within the Trust.
• Be involved in the appraisal system and Trust development programs.
• Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies.
• Utilise professional knowledge and skills, underpinned by theoretical and relevant practical experience to teach, motivate and support junior staff on a range of clinical practice pertaining to specialist care procedures
• Contribute to the development of others enabling them to develop and apply their knowledge and skills in practice and provide timely feedback
• Generate and share clinical knowledge and expertise with all members of the multi-professional team, utilising any new knowledge feedback to inform and change practice.
• Provides professional leadership, guidance and support to healthcare professions in order to empower and enable them in matters pertaining to care provision and procedures

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To act as a role model, inspire others and seek advice and solutions to problems
• Ability to make judgments, analyze and interpret highly complex clinical situations and effectively communicating these to colleagues.
• To be empathetic and reassuring when communicating highly sensitive condition related information and advice to patients, carers and relatives.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals to ensure a consistent approach to patient care.
• To use a range of effective communication skills to adapt the delivery of information through changing the environment, methods of communication or delivery of content to a wide range of people using persuasive, reassuring skills as required e.g. breaking bad news/special needs/dealing with anxious relatives.
• Contribute to the ongoing clinical and service developments in order to enhance quality care.
• To adhere to Trust Policies, procedures and current legislation which relate to own workplace
• To only undertake practice and procedures which have been agreed with their supervisor and for which they can receive appropriate direct supervision to achieve competence
• Keeps up to date with advances in the specialty

FINANCIAL RESPONSIBILITIES

• To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including ensuring competence to use equipment and to support the safe use of equipment by others through supervision of practice.

RESEARCH AND AUDIT

• Keep up to date and act consistently with quality standards and guidelines
• Actively promote a clinical environment that is conductive to high quality patient care and high standards of service delivery
• Raise quality issues and related risks with relevant people, follow up concerns and address poor performance in accordance with Trust policy and professional codes of conduct
• Inform and influence Clinical Governance issues and participate in achieving clinical governance objectives
• Undertaking appropriate audits within the intensive care unit ~ both local and national
• Supports clinical trials within the intensive care department
• To be aware of the relevant research finding and introduce the best research-based practice for the care of patients.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered health professional with legal and accountable responsibilities for non-medical prescribing
• First level registered nurse/professional UK registration
• First Degree (or equivalent experience)
• Post registration course in specialty
• Immediate Life Support

Desirable

• Teaching qualification (C&G730, CertEd, PGCE or equivalent)
• Master's in advanced clinical Practice

Knowledge and Experience

Essential

• Significant demonstrable experience of working in an acute care setting some of this must include working at a senior level managing and leading teams and this will be assessed at interview
• Ability to demonstrate specialist expertise underpinned by theory through CPD
• Excellent clinical reasoning /clinical decision-making skills
• Evidence of involvement in the development of programs of care, protocols and guidelines
• Knowledge of Clinical risk management and Governance

Skills

Essential

• Excellent written and verbal communication skills demonstrating negotiation and persuasion skills
• Evidence of both theoretical and practical skills and competency in Care Management within the specialty
• Ability to manage demanding and challenging workload
• Evidence of both theoretical and practical skills and competency in IV therapy and care
• Ability to handle sensitive situations with tact and diplomacy
• Ability to make effective decisions
• Interpretation of diagnostic tests
• Ability to build rapport with colleagues, patients and relatives
• Experience of MDT working
• Strong leadership and team building skills
• Ability to use own initiative
• Effective time management skills
• Ability to work autonomously or within a team

Desirable

• Enthusiastic, dynamic, self-motivated
• Confident with IT

Other

Essential

• Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
• Required to move patients on trolleys and in wheelchairs
• Required to concentrate when carrying out care. Work is generally predictable but occasional requirement to deal with unpredictable emergency situations.
• Working closely with complex patients and their carers
• Supporting patients, carers and families who have been given bad news
• Supporting staff when delivering and patients when receiving complex interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Oversee the day-to-day operations of the practice, supporting the Business Manager and ensuring staff meet their responsibilities. Provide leadership, line management, appraisals, recruitment, induction, training, and absence management for reception and administrative staff.
• Act as HR lead, ensuring compliance with policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave via TeamNet, and supporting staff development.
• Manage the clinical system and IT processes, including user access and security for EMIS Web. Support staff with searches, audits, templates, rotas, and resolve local IT issues.
• Lead governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella, and waste management.
• Oversee premises, assets, insurance reports, smart card sponsorship, PPG meetings, and liaise with external stakeholders, deputising for the Business Manager when required.

No canvassing or recruitment agencies.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience

Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

45-47 Temple End

HIGH WYCOMBE

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Title: Pharmacy Technician

Location: Plowright Medical Centre

Hours: Part time, the post will be for 2 days per week: Monday essential and second day can be a choice of Tues, Wed or Friday to suit candidate.

Post is predominately practice based but may encompass some remote working as part of the role at the request of the practice manager or lead pharmacist.

Reports To: Practice pharmacist & Lead PCN Pharmacist

Job Purpose

The Pharmacy Technician will work as part of the multidisciplinary team to support the safe, effective and efficient delivery of pharmaceutical services within the practice.

The role requires a proactive individual who can work independently while maintaining excellent communication with clinicians, patients and external healthcare providers.

Key Responsibilities

Medicines Management

• Process and manage repeat prescription requests in accordance with practice protocols.
• Undertake medication reconciliation following hospital discharge and outpatient appointments.
• Support medicines optimisation to improve prescribing quality and patient safety.
• Identify prescribing issues and refer complex clinical matters to the GP or Clinical Pharmacist.
• Assist with medication monitoring programmes and ensure patients receive appropriate reviews.
• Liaise with community pharmacies, hospitals and care homes regarding medication queries.

Prescription Management

• Resolve prescription queries from patients and community pharmacies.
• Support the management of acute and repeat prescribing systems.
• Monitor high-risk medicines in accordance with practice protocols.
• Assist in reducing medicines waste and promoting cost-effective prescribing.

Patient Care

• Communicate effectively with patients regarding medication-related queries within the scope of the role.
• Provide advice on medication use where appropriate and refer complex issues to a clinician.
• Support patients in understanding changes to their medication following hospital discharge or clinical review.

Clinical Administration

• Maintain accurate and up-to-date patient records using the clinical system.
• Code clinical information accurately.
• Support the implementation of prescribing alerts, recalls and medication safety initiatives.

Quality Improvement

• Participate in prescribing audits and quality improvement projects.
• Contribute to Significant Event Analysis (SEA) and learning activities where appropriate.
• Assist with achieving Quality and Outcomes Framework (QOF) and Enhanced Service targets where relevant.

Communication

• Develop effective working relationships with the PCN and practice staff.
• Attend team meetings as required.
• Escalate concerns regarding medication safety promptly to the appropriate clinician.

Information Governance

• Maintain patient confidentiality at all times.
• Comply with GDPR, NHS Information Governance requirements and practice policies.
• Ensure accurate documentation within the clinical record.

Professional Responsibilities

• Maintain registration with the General Pharmaceutical Council (GPhC).
• Undertake mandatory and role-specific training.
• Maintain Continuing Professional Development (CPD).
• Work within the scope of competence and seek advice where appropriate.
• Comply with all practice policies, procedures and professional standards.

General Responsibilities

The post holder will:

• Promote equality, diversity and inclusion.
• Maintain a professional and courteous manner at all times.
• Participate in appraisal and personal development.
• Comply with Health and Safety legislation and infection prevention policies.
• Undertake any other duties appropriate to the role and grade, as reasonably requested by the Partner GPs or Practice Manager.

Person Specification

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• Recognised Pharmacy Technician qualification.

Knowledge and Skills

Essential

• Good understanding of medicines management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workload and work independently.
• Ability to work effectively within a multidisciplinary team.

Experience

Essential

• Previous experience working in General Practice or Primary Care
• Knowledge of SystmOne/TPP clinical software or other GP clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swaffham & Downham Primary Care Network

Address

Plowright Medical Centre

1 Jack Boddy Way

Swaffham

Norfolk

PE37 7HJ

United Kingdom

Employer's website

https://www.swaffham-doctors.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Assisting PCN Occupational Therapy Team in the provision of high-quality service to patients.

Support the PCN Occupational Therapy Team with day-to-day administration duties relating to their patient caseloads.

Monitor referrals into the service and book appointments as necessary.

Complete documentation as per PCN guidelines and Information Governance requirements, e.g. Data Protection.

To contact patients by SMS, telephone, email and/or letter to update them regarding progress of referrals.

Monitor and action the OT Team email account and team member Task Lists within SystmOne and EMIS.

Carry out basic assessments and information gathering such as falls risk screen as required training will be given.

Support patients to use decision aids in preparation for a shared decision-making conversation.

Possibility of training to assist with basic equipment fitting.

Provide clinical and non-clinical information as appropriate to other services.

To generate, monitor and follow up referrals to third party organisations including hospitals, community health services and third-party organisation for updates on patients, chasing referrals and advising on any relevant changes in patients' condition as directed by PCN Occupational Therapy Team Members.

Identify, escalate, and report any safeguarding, clinical, or operational concerns to the Occupation Therapists, PCN or member Practice Management Teams in a timely and professional manner.

Complete Patient feedback forms and outcome measures.

Support the production and implementation of new working processes within the service to optimise the quality of patient care.

Contribute to project work and service improvement initiatives, collaborating across teams to support continuous improvement and efficient care delivery.

Scan documents onto SystmOne and EMIS and forwarding these to the appropriate clinician.

Run patient searches using the practice Clinical Systems to identify patient groups.

Contributing to evaluation/audit and clinical standard-setting within the organisation.

Proactively provide feedback to the PCN Management Team when patient care and service provision is impacted by changes to the PCNs policies, either negative or positive, to support the continual development of the PCN.

Represent the organisation positively and professionally, behaving as an ambassador for the PCN by always displaying the organisations values and levels of expected professionalism.

Awareness of, and compliance with, all relevant PCN and Practice policies/guidelines and procedures.

Complete all necessary statutory and mandatory training modules as required and attend additional training and events organised by the service or other agencies, where appropriate.

Duties will vary from time to time under the direction of the PCN Management Team dependent on current and evolving PCN workload and staffing levels.

Person Specification

Qualifications

Essential

• Educated to at least GCSE level or equivalent

Desirable

• NVQ 3 or equivalent and/or relevant first level professional qualification

Knowledge, Experience, Skills and Competencies

Essential

• Good technical literacy of Microsoft Office Applications e.g. Word, Excel, Teams etc. Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information).
• Experience working with the general public
• Excellent administrative skills working under own initiative

Desirable

• Knowledge of and use of Clinical Patient Record Systems eg, SystmOne, EMIS etc.
• Be aware of data protection (GDPR) and Information Governance and the importance of adhering to confidentiality policy and procedure
• Experience of working with multi-disciplinary teams
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines, sometimes under pressure

Personal qualities and attributes

Essential

• Ability to co-ordinate and prioritise workload; skills in organisation and effective time management
• Ability to multi-task as well as be self-disciplined and highly motivated
• Conscientious, hardworking - able to work with minimal supervision
• Ability to work as part of a team of a diverse and widespread team
• Demonstrate understanding and commitment to equal opportunities and diversity
• Have access to a car and be in possession of a full current driving license with appropriate business level insurance cover appropriate

Communication

Essential

• Excellent verbal communication skills and interpersonal skills with the ability to communicate effectively at all levels including customers, patients and carers, specialist services, GPs and colleagues.
• Experience in and comfortable with one-to-one contact with people over the telephone and in person
• Excellent written communication skills with
• experience in report writing and presentations

Desirable

• Language skills e.g. Urdu, Polish, BSL, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central North Leeds Primary Care Network Ltd

Address

Shadwell Medical Centre

137 Shadwell Lane

Leeds

West Yorkshire

LS17 8AE

United Kingdom

Employer's website

https://www.centralnorthleedspcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Prescription Processing:
• Receive and review prescription requests from patients, ensuring all necessary details are included.
• Process and issue prescriptions under the direction of a GP or nurse, ensuring all regulatory requirements are met.
• Manage repeat prescription requests, including reviewing patient history and ensuring prescriptions are renewed as appropriate.
• Work in collaboration with the Clinical Pharmacist Team to review medication interactions, dosages, and patient safety.
• Collaboration with the Clinical Pharmacist Team:
• Communicate effectively with the Clinical Pharmacist Team to ensure prescriptions align with best practices for medication management.
• Assist the Clinical Pharmacist Team in conducting medication reviews and audits.
• Support the Clinical Pharmacist Team by addressing medication-related queries and helping with prescription clarification when needed.

• Patient Communication:
• Communicate with patients regarding prescription status, changes, or clarifications.
• Provide advice on medication collection procedures and ensure patients are informed about their prescription needs.
• Liaise with the Clinical Pharmacist Team to relay information to patients about new prescriptions or changes in their medication.
• Record Keeping & Compliance:
• Maintain accurate and up-to-date records of prescriptions, amendments, and clinical reviews.
• Ensure all prescriptions are in compliance with relevant laws and guidelines, including those set by the NHS, CQC, and other healthcare bodies.
• Monitor stock levels and ensure the timely ordering of medications in coordination with the pharmacy, while also collaborating with the Clinical Pharmacist Team to avoid medication shortages.
• Administrative Support:
• Update patient medical records to reflect prescription changes and renewals.
• Assist in the coordination of prescription-related queries with pharmacies and GPs, working alongside the Clinical Pharmacist Team to resolve issues.
• Support the administrative team with other general practice clerical duties as required.
• Confidentiality & Data Protection:
• Adhere to strict confidentiality guidelines regarding patient information, in compliance with data protection laws (e.g., GDPR).
• Handle prescription information securely and ensure any patient data is protected at all times.

Person Specification

Qualifications

Essential

• Experience:
• Previous experience in a medical administrative role, particularly in prescription handling or within a healthcare setting.
• Knowledge:
• Understanding of prescription protocols and medication.
• Familiarity with NHS systems and procedures (or similar healthcare systems).
• Skills:
• Strong attention to detail and organisational skills.
• Excellent verbal and written communication skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Proficiency in medical practice management software and Microsoft Office Suite.

Desirable

• Experience:
• Experience working alongside or coordinating with clinical pharmacy teams.
• Previous experience in a GP practice or healthcare setting is an advantage.
• Knowledge:
• Understanding of clinical guidelines related to prescribing and medication management.
• Additional:
• Understanding of data protection laws (e.g., GDPR) and confidentiality requirements in healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

As a Clinical Pharmacist within the PCN, you will work as part of an integrated healthcare team, supporting GPs, nurses, and other healthcare professionals to deliver high-quality, safe, and effective prescribing. You will be responsible for medicines management, structured medication reviews (SMRs), and improving patient outcomes through proactive, evidence-based pharmaceutical care. You will also be a non-medical prescriber and contribute to chronic disease management, supporting patients with polypharmacy and deprescribing where appropriate.

Person Specification

Qualifications

Essential

• Registered Pharmacist with the General Pharmaceutical Council (GPhC).
• Independent Prescriber qualification (or completion by start date)
• Successful completion of the CPPE Primary Care Pharmacy Education Pathway (PCPEP), or at least 80% completed at the point of application
• Applicants must clearly evidence completion status. Applications that do not meet this requirement will not be shortlisted

Experience

Essential

• Experience working in primary care or general practice
• Strong understanding of NICE guidance, medicines optimisation, and prescribing governance
• Ability to work flexibly across more than one PCN practice
• Confident use of GP clinical systems (EMIS)

Desirable

• Experience leading or contributing to medicines optimisation or quality improvement projects
• Experience supporting or supervising pharmacy technicians or trainees
• Knowledge of PCN and ARRS delivery models

Additional Information

Essential

• This post is subject to confirmation of ongoing ARRS funding.
• The employing practice is Roby Medical Centre.
• Posts require flexibility to work across PCN practices.
• Safer recruitment checks will apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Roby Medical Centre

Address

70-72 Pilch Lane East

Huyton

Liverpool

Merseyside

L36 4NP

United Kingdom

Employer's website

https://www.robymedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient medication history- This will include compiling medication histories by checking with patients, their own medication, patients medical notes, smart cards, NerveCentre, System One, GP surgeries, recent discharges and any other appropriate sources of information.

Communicating effectively, clearly and concisely complex or sensitive information to a wide range of staff, healthcare professionals and patients where there may be barriers to understanding.

Checking patients own medicines for suitability for use on admission and at discharge.

To complete final accuracy checks of discharge prescriptions against contents of patients own drugs locker.

To be responsible for ordering further supplies of medication as per departmental procedures.

To maintain up to date handovers on NerveCentre via the pharmacy IPads or laptops.

In liaison with pharmacy stores, maintain and review drug supply issues relevant to the clinical area to ensure an effective and safe system of drug supply, through effective communication with relevant pharmacy and ward staff.

To participate in the controlled drug retrieval of patients own medication from wards, patients own CD destruction at ward level and expired or unused ward stock. To check CD register balances and balance transfers to new CD registers. To help support the quarterly CD audits.

To investigate and resolve with nursing staff where appropriate controlled drug discrepancies to ensure accuracy and legal requirements of the controlled drug patient records are maintained.

To be responsible for the local implementation of standards relating to medicines storage and security including:

Ambient and fridge temperature monitoring

Security of medicines storage in treatment rooms, drug trolleys, fridges, emergency trolleys and boxes, controlled drugs cupboards.

To participate and support in project works under the direction of the Directorate Lead Pharmacist.

The post holder will be expected to take full part in the 7 day shifted rota and bank holidays duties.

Shifted and bank holiday duties: To participate in departmental weekend, bank holiday and late duty working as required. At the time of advertising, the weekend rota encompasses 2 half-day shifts every 4/5 weeks at the city campus or 1 full day shift every 4 weeks at the QMC campus. In addition, the post holder will participate in a system of flexible shifts to facilitate NUH pharmacy opening times.

Person Specification

training and qualifucations

Essential

• BTEC/NVQ level 3 in Pharmaceutical services or equivalent
• General Pharmaceutical Council registered Pharmacy technician
• Accuracy Checking Pharmacy Technician (Accredited scheme or evidence of in-house validations).

Desirable

• Medicine Management Assessments or Validations (Accredited or proof of in-house training)

Experience

Essential

• Experience in the admission/discharge processes within hospital pharmacy
• Proven knowledge and experience in using computer labelling and stock control systems within hospital pharmacy
• Can demonstrate that they can work on their own initiative but know limits of their authority and knowledge.

Desirable

• Experience of ward automation

Communication and relationship skills

Essential

• To communicate effectively, clearly and concisely complex or sensitive information relative to medicine management back to patients, staff and colleagues
• Good interpersonal skills with the ability to liaise with a wide range of staff and patients

Desirable

• Adaptable to change

Analytical and Judgement skills

Essential

• Proven evidence of judgement and prioritisation skills with regards to targets, deadlines and stock management.
• Accurate with good attention to detail

Desirable

• Evidence of project work

Planning and organisation skills

Essential

• Experience in organising workload to meet pharmacy services and patients' needs
• Self-motivated and able to motivate others
• Approachable

Desirable

• Leadership skills

Physical skills

Essential

• Competent ICT skills
• Sound Word, Excel skills and be able to retrieve information from the internet

Analytical and Judgement skills

Essential

• Proven evidence of judgement and prioritisation skills with regards to targets, deadlines and stock management. ? Proven experience in
• Proven experience in problem solving

Desirable

• Experience in data collection, activities and analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC

Derby Road

Nottingham

NG7 2UH

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

***********************************************************

Please read the attached job description in full before applying.

***********************************************************

Person Specification

Experience

Essential

• Minimum 5 years post-registration experience
• At least 2 years recent primary / community nursing experience
• Non-medical prescribing
• Autonomous management of minor illness, minor ailments and injuries
• Clinician-led triage
• Compiling protocols and clinical guidelines
• Audit
• Research
• QI
• Evidence of appropriate continuing professional development activity
• Ability to assess and manage patient risk effectively and safely

Desirable

• Health-needs assessment

Knowledge and Skills

Essential

• Advanced clinical practice skills
• Management of patients with long-term conditions
• Management of patients with complex needs
• Clinical examination skills
• Local and national health policy
• Clinical governance issues in primary care
• Patient group directives and associated policy
• Communication skills, both written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Resource management
• Excellent interpersonal and communication skills
• Knowledge of primary care operating environment
• Excellent analytical skills, including analysis of data
• Time management skills and the ability to prioritise workload
• Demonstrable commitment to and focus on quality and safety
• Strong IT skills
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
• Understanding of the South Somerset Symphony Programme and New Models of Care
• Understanding of the NHS GP Contract
• Use of EMIS searches and protocols
• Able to multi-task and cope with an unpredictable work pattern.

Desirable

• Knowledge of public health
• issues
• Able to identify determinants on health in the area

Qualifications

Essential

• Registered nurse, paramedic or ACP
• MSc or equivalent Non-medical prescribing qualification
• Relevant health degree
• Clinical supervision training and experience
• GCSE or equivalent in English and Mathematics
• A Level qualifications or equivalent
• Evidence of continual professional development.

Desirable

• Mentor/teaching qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Symphony Healthcare Services Limited

Address

Burnham Medical Centre

Love Lane

BURNHAM-ON-SEA

Somerset

TA8 1EU

United Kingdom

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

Job description

Job responsibilities

Quality assurance and inspection readiness

Keep a live self-assessment of every site against CQCs five key questions, using whichever assessment framework CQC has in force, with the evidence held in one place and every gap owned and tracked to closure.

Run an annual audit programme including on clinical protocols/processes, infection prevention and control, cleanliness, cold chain, and emergency medicines and equipment and make sure every finding becomes an action with an owner and a date.

Close the loop: report audit results back to the teams and sites that produced them, and check that agreed changes have actually happened.

Report regularly to the Quality and Safety Group on what has been checked, what was found, what has been done and what is still outstanding.

Review incidents, significant events, complaints and patient feedback for themes, and turn them into learning events and changes in practice. Individual cases are handled through the established processes; this post

looks across them. Where a theme or case involves nursing practice, agree the clinical learning with the Lead Nurse, then take it back to the nursing team through team meetings, clinical supervision or learning events in a way that encourages reflection rather than blame.

Where an individual nurse is involved, hold the feedback conversation jointly with the Lead Nurse the manager covering process and conduct, the Lead Nurse covering clinical practice and help the nurse record it as reflective evidence for revalidation.

Keep the clinical and quality risks on the organisations risk register current, with named owners and mitigations.

Keep nursing and clinical-quality policies and procedures current within the organisations policy register, with clinical sign-off from the Lead Nurse, and make sure staff know what has changed.

Safe care systems

Vaccines and cold chain: own the standard and the system at every site fridge monitoring and records, transport between sites, stock checks, and escalation and reporting of any breach. The Planned Care Manager runs vaccination campaigns and ordering; the Lead Nurse makes the clinical decision on any breach.

Infection prevention and control: run the programme across all sites audits, training compliance and action plans with the Lead Nurse as named IPC lead.

Cleanliness and clinical waste: audit sites against the national cleanliness standards and waste requirements, and report contractor performance to the Operations Manager, who holds the contracts. Patient Services Managers manage day-to-day arrangements on site.

Routine safety checks: make sure checks on emergency medicines and equipment, medical device servicing and calibration, and sharps happen, are recorded and are acted on.

Patient Group and Patient Specific Directions: keep the register of who is authorised to work under each one, with renewal dates, so nobody works under a lapsed authorisation.

Leading the nursing team

Line manage the nursing team registered nurses, nursing associates and healthcare assistants, around 40 staff across eight sites directly and through a support layer : induction, probation and objectives, one-to-ones, appraisal, absence and return to work, conduct and capability, working with HR.

Make sure every member of the team has an annual appraisal with objectives and a development plan. For NMC registrants, support nurses to complete where appropriate, once they have had their reflective discussion with another registrant.

Work with HR to keep one record of every team members registration and revalidation dates, mandatory training and competencies; flag expiries early; and make sure nobody is rostered for work they are not signed off to do.

Agree with the Nurse Lead a single joint process for concerns about an individual, so that issues involving both conduct and clinical practice are dealt with once, together, rather than passed between the two.

Plan nursing capacity and skill mix across sites against demand working with the Planned Care Manager including long-term condition recalls, vaccination campaigns and extended opening hours and manage rotas, cover, and bank and agency use.

Lead recruitment to nursing posts with HR, with the Lead Nurse on interview panels to assess clinical skills.

Make sure nursing has a voice in operational decisions that affect clinical practice, bringing in the Lead Nurse where clinical input is needed.

Build a team culture in which people report problems and mistakes because they know the response will be learning, not blame.

First-year priorities

By three months: one current record of every team members registration, revalidation date, training and competencies; an appraisal schedule covering the whole team; and a baseline infection prevention and cold chain audit at every site.

By six months: a baseline self-assessment of every site against CQCs key questions, with a gap-closure plan agreed by the Quality and Safety Group; a regular assurance report in place; and the first themes report from learning events, patient feedback and complaints, with learning actions.

By twelve months: every team member appraised with objectives; the audit programme running to schedule with actions closed; nursing policies current; and an organisation that is consistently ready for inspection.

Special working conditions

The postholder will work across all Affinity Care sites, in person, and may occasionally be asked to be flexible in their working hours to meet the needs of the service.

This job description is not exhaustive and will be reviewed with the postholder as the role develops. The postholder will treat information as confidential in line with organisational policy, complete mandatory training including safeguarding at the level required, promote equality, diversity and inclusion, and take reasonable care for their own and others health and safety.

Person Specification

Personal Qualities

Essential

• Essential
• Credible with clinicians without being one
• Finishes what they start and closes loops
• Fair, consistent and collaborative; builds a learning rather than a blame culture
• Able to work flexible hours
• Able to work across all sites in person, with occasional flexibility in
• hours
• Must have evidence of required vaccinations to be considered for the
• post

Desirable

• Ability to communicate at Board level

Qualifications

Essential

• Educated to degree level, or equivalent management experience*
• Willingness to complete the training the role requires, including
• infection prevention and control lead training

Desirable

• Management qualification, e.g. ILM or CMI Level 5 or above
• Quality improvement or audit training

Skills and Knowledge

Essential

• Raises performance concerns directly, fairly and early, and follows
• them through
• Keeps many recurring compliance cycles running across several sites
• without relying on memory
• Writes clear, concise reports for a committee; confident with Excel and data
• Understands CQCs five key questions and what good evidence for
• each looks like in general practice

Desirable

• Working knowledge of NMC revalidation, infection prevention and
• control standards, vaccine storage guidance and the national
• cleanliness standards
• Experience of SystmOne, Practice Index or an audit platform such as
• MEG

Experience

Essential

• Line management of a team across more than one site, including
• appraisals, absence management and at least one performance or
• capability process taken through to conclusion
• Running an audit or assurance programme end to end audit, action
• plan, evidence of closure and reporting to a committee or board

Desirable

• Working in general practice or wider primary care
• Preparing evidence for, or taking part in, a CQC assessment in a health
• or care provider
• Managing registered clinical staff as a non-clinical manager
• Monitoring a contractors or suppliers performance against a standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity Care

Shipley Medical Practice

Alexandra Rd

Shipley

West Yorkshire

BD18 3EG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Handling incoming calls promptly, professionally, and courteously
• Making outgoing calls on behalf of the practice
• Welcoming patients and visitors at reception and directing them appropriately
• Supporting the team with general administrative duties as required
• Maintaining strict patient confidentiality at all times
• Adhering to all practice policies and procedures

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Full training and induction will be provided

Employer details

Employer name

Abington Medical Centre

Address

Beech Avenue

Northampton

NN3 2JG

United Kingdom

Employer's website

https://www.abingtonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download and read the job description for a full list of duties that we expect the successful candidate to carry out throughout their employment at Tulasi Medical Centre.

Person Specification

Qualifications

Essential

• IT skills including Microsoft Office
• Communication and organisational skills
• A minimum of 4 GCSEs or equivalent
• Knowledge of secretarial duties in Primary Care Setting

Experience

Essential

• Experience working in a GP practice in a secretarial role or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tulasi Medical Centre

Address

10 Bennetts Castle Lane

Dagenham

Essex

RM8 3XU

United Kingdom

Employer's website

https://www.tulasimedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Scanning documents into patients records in an accurate way.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48hours, either on the computer or manually.
• Advise patients of relevant charges for private (non general medicine services) services, accept payment and issue receipts for the same.
• Enter patient information on the computer as required.
• Patient notes and correspondence (retrieve and refile records, ensuring strict alphabetical order is adhered to).
• Premises -when last to leave at the end of the day, ensure that the building it totally secured, internal lights are off and the alarm activated.

• Undertake any additional duties appropriate to the post as requested by the partners or the Practice Manager.
• Any other duties deemed relevant.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare working or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedure relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the practice health and safety police to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying risks involved with work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and right of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manager own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communication effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice polices, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Knowledge and Skills

Essential

• Good interpersonal and communication skills.
• Ability to work under pressure.
• A good understanding of confidentiality.

Desirable

• Welsh speaker.
• Flexibility in times of staff absence.

Experience

Essential

• Experience of working within a team.
• Experience of dealing with vulnerable people.

Desirable

• Experience of working in a GP practice.

Qualifications

Essential

• GCSE English and Maths grade A to C
• Computer literate

Desirable

• Computer literate
• Welsh speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gwrych Medical Centre

Address

Gwrych Medical Centre

Cae Eithin

Abergele

Clwyd

LL22 8LJ

United Kingdom