Job description

Job responsibilities

Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed

Requirements:- Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor

Person Specification

Qualifications

Essential

• Previous experience working in a healthcare, primary care, social care or administrative environment.
• Good understanding of the needs of patients with long-term conditions, complex needs, older people and/or vulnerable patients.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with patients, carers and healthcare professionals.
• Strong organisational and time-management skills, with the ability to prioritise workload effectively.
• Ability to work independently while also contributing effectively as part of a multidisciplinary team.
• Good IT skills and confidence using electronic systems and databases.
• Ability to maintain accurate, confidential and up-to-date patient records.
• Understanding of confidentiality, information governance and data protection requirements.
• Ability to demonstrate empathy, patience and a non-judgemental approach when supporting patients.
• Commitment to equality, diversity and treating patients with dignity and respect.

Desirable

• Desirable
• NVQ Level 2/3 in Health and Social Care, Business Administration, Care or a related subject.
• Experience working within a GP practice, NHS, community healthcare or social care setting.
• Knowledge of local health, social care and voluntary-sector services.
• Experience of care planning, social prescribing, signposting or coordinating support for patients.
• Experience working with multidisciplinary teams.
• Knowledge of EMIS Web, SystmOne or other primary-care clinical systems.
• Experience supporting patients with multiple or complex needs.
• Understanding of safeguarding procedures and referral pathways.
• Personal Attributes
• Caring, approachable and patient-focused.
• Reliable, professional and well organised.
• Proactive with a positive attitude.
• Able to handle sensitive and confidential information appropriately.
• Flexible and adaptable to changing priorities.
• Confident speaking with patients from a wide range of backgrounds.
• Willingness to undertake training and develop within the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Maybury Surgery

Address

The Maybury Surgery

Alpha Road

Woking

Surrey

GU22 8HF

United Kingdom

Employer's website

https://www.mayburysurgery.nhs.uk/ (Opens in a new tab)