Job description

Job responsibilities

Job Summary

To provide administrative support within the administration team and to all members of the practice team. Ensuring that all information is recorded in appropriate clinical systems.

Support duties will include inputting data, care record management, recall processing, scanning, handling telephone enquiries, email management and post sorting.

Job Duties & Responsibilities

Key Responsibilities

Culling and sorting patient records and letters in preparation for summarising.

Opening and sorting post.

Managing and maintaining the practices email inboxes.

Managing the practices accurx system for admin.

Scanning post/documents and actioning accordingly.

Processing forms.

Digitalisation of clinical records.

Preparing invoices for forms/requests from.

Filing and retrieving paperwork.

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. are stored or filed in correct records.

Ensure records are kept neat and tidy and in good repair with all necessary. information recorded correctly on the outer cover where applicable.

Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date

o Billing and invoices (payable to the Practice)

o Forms/medical examination requests

o Prepare Subject Access Requests for processing.

Ensure that patients are invited for clinical intervention and assessment as per the practice recall systems

Other Responsibilities

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Assume responsibility for ensuring mandatory training is completed in a timely manner

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Support the development of others to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Participate in implementing change

Contribute and participate in the development of local guidelines, protocols and standards

Participate in the engagement of practice-based commissioning or similar initiatives

Keep up to date with new developments locally and nationally identifying those that will enhance the teams work

Prioritise own workload and ensure effective time-management strategies are embedded in own practice

Person Specification

Qualifications

Desirable

• Maths and English GCSE (Grade C or equivalent)

Knowledge and Skills

Essential

• IT literate (including all Microsoft packages)
• Good standard of education
• (maths and English GCSE or equivalent )
• Articulate and excellent communication skills (verbal and written)
• Accuracy in typing
• Speed in reading and typing documents
• Independently working without supervision
• Proven communication and interpersonal skills
• Self-directed practitioner
• Highly motivated
• Flexibility
• Enthusiasm
• Team player
• Organised and reliable

Desirable

• SystmOne user trained
• Redaction of medical records
• Production of Subject Access Requests

Experience

Essential

• Proficient in dealing with patients/customers over the phone
• Liaising with different stakeholders
• Working to deadlines

Desirable

• Experience of SystmOne
• Involvement in audits or service development
• Experience working in a Healthcare setting
• Experience supporting QOF delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Market Surgery

Address

Warehouse Lane

Wath Upon Dearne

Rotherham

South Yorkshire

S63 7RA

United Kingdom

Employer's website

https://www.marketsurgerywath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

JOB DUTIES & RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Monitor practice emails
• Manage timely completion of tasks for the attention of reception teams
• Registration and deduction of patients from the Practice Register
• Maintaining and monitoring the Practice appointments system
• Processing telephone, online and face-to-face requests for appointments, visits and telephone consultations, ensuring patients are directed to the appropriate healthcare professionals
• Care navigation to external care providers
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
• Promote patient uptake of online consultation tools
• Promote patient uptake of the NHS App
• Process receipt/delivery of patient samples and vaccinations in line with cold chain policies

Person Specification

Experience

Essential

• Worked in a patient/customer facing role
• Telephone customer service
• Dealing with patients who may become confrontational
• Experience of complaint handling

Desirable

• Worked in a medical environment
• Worked as a Medical Receptionist

Qualifications

Desirable

• English and Maths GCSE Grade C or above (Or equivalent grade)

Knowledge and Skills

Essential

• IT literate (including Microsoft packages Word and Excel)
• Articulate and excellent communication skills (verbal and written)
• Resourcefulness and use of judgement
• Maintain Confidentiality
• Polite and courteous
• Able to work at speed whilst maintaining accuracy
• Multi-tasker & Organised
• Motivated & Keen for additional responsibility
• Ability to work as part of an integrated team
• Ability to work independently without supervision
• Excellent punctuality

Desirable

• SystmOne user trained
• Understanding of general medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Market Surgery

Address

Warehouse Lane

Wath Upon Dearne

Rotherham

South Yorkshire

S63 7RA

United Kingdom

Employer's website

https://www.marketsurgerywath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Pharmacist delivering health services.

a. Work as part of a multi-disciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas, such as HTN and CVD

b. To proactively manage the medication review process within the surgery, taking overall responsibility for ensuring medication reviews are completed in a timely manner, are safe and effective, to include housebound patients and those living in local care and nursing homes

c. Through structured medication reviews, support patients to take their medications to get

the best from them, reduce waste and promote self-care

d. Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team

e. To manage patient discharge summaries and hospital letters, ensuring information is accurately transferred and the correct medication prescribed in primary care

f. To complete the CPPE programme (if not already completed)

g. Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme)

h. Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help in tackling inequalities

i. Provide leadership on person-centered medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the Quality and Outcomes Framework and enhanced services

j. Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help to improve patient outcomes, ensure better access to healthcare and help to manage general practice workload

k. Develop relationships and work closely with other pharmacy professionals across the wider health and social care system

l. Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists, and anticoagulation

m. Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:

n. Each Clinical Pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist

o. The Senior Clinical Pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor

p. Each Clinical Pharmacist will have access to an assigned GP clinical supervisor for support and development

q. A ratio of one Senior Clinical Pharmacist to no more than five junior Clinical Pharmacists, with appropriate peer support and supervision in place

r. Act as the point of contact for all medicine related matters, establishing positive working relationships

s. Consult patients within defined levels of competence and independently prescribe acute and repeat medication

t. Receive referrals and directed patients from triage services and other clinicians

u. In conjunction with NICE guidance, consult with patients to initiate new medications, to include statins, bisphosphonates and DOACs

v. In conjunction with the Therapeutic Advisory Group (TAG) and commissioning group, monitor Red and expensive drugs

w. Receive and resolve medicines queries from patients and other staff

x. Manage a caseload of complex patients

y. Manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs, etc.

z. Deliver long term condition clinics and home visits, particularly for patients with complicated medication regimes, and prescribe accordingly

aa. Provide pharmaceutical consultations to patients with long term conditions as an integral part of the multidisciplinary team

bb. Review medications for newly registered patients

cc. Improve patient and carer understanding of confidence in and compliance with their medication

dd. Maintain accurate clinical records in conjunction with extant legislation

ee. Encourage cost-effective prescribing throughout the organization

ff. Work in conjunction with dispensary to source alternatives for out of stock items

gg. Implement and embed a robust repeat prescribing system

hh. Provide advice and answer medication related queries from patients and staff

ii. Organise and oversee the organisations medicines optimisation systems, including the repeat prescribing and medication review systems

jj. Improve the quality and effectiveness of prescribing through clinical audit and education, to improve performance against NICE standards and clinical and prescribing guidance.

kk. Develop yourself and the role through participation in clinical supervision, training and service redesign activities

ll. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Apply infection-control measures within the practice according to local and national guidelines

mm. Provide subject matter expertise on medication monitoring, implementing and embedding a system

nn. Support clinicians with the management of patients suffering from drug and alcohol dependencies

oo. Actively signpost patients to the correct healthcare professional

pp. Manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care

qq. Review the latest guidance, ensuring the organisation conforms to NICE, CQC etc.

rr. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

ss. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care

tt. Handle prescription queries and requests directly

uu. Provide proactive leadership on medicines and prescribing systems to the organisation, patients and their carers

vv. Support in the delivery of enhanced services and other service requirements on behalf of the organisation

ww. Participate in the management of patient complaints when requested to do so, and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events

xx. Undertake all mandatory training and induction programmes

yy. Contribute to and embrace the spectrum of clinical governance

zz. Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

aaa. Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care

bbb. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• 1. An appreciation of the nature of general practice and the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• 2. Minimum of two years working as a pharmacist demonstrated within a practice portfolio
• 3. An appreciation of the new NHS landscape, including the relationships between individual practices, PCNs and the commissioners

Desirable

• 1. Experience in managing pharmacy services in primary care
• 2. In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• 3. Understanding of the mentorship process
• 4. Experience of working autonomously

Qualifications

Essential

• 1. GPC registered pharmacist
• 2. Proof of relevant professional and educational qualifications, coupled with details of any training
• 3. To be enrolled in, or have qualified from, an approved 18-month training pathway or equivalent that equips them to be able to practice and prescribe safely and effectively in a primary care setting (for example, the CPPE clinical pharmacist training pathways)
• 4. Hold or be working towards an GPhC independent prescribing qualification

Desirable

• 1. Working towards faculty membership of the Royal Pharmaceutical Society
• 2. Medicines management qualification
• 3. Minor ailments certification
• 4. MUR and repeat dispensing certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Market Surgery

Address

26 Norwich Road

Aylsham

Norwich

NR11 6BW

United Kingdom

Employer's website

https://www.themarketsurgery.nhs.uk/ (Opens in a new tab)