Job description

Job responsibilities

Main Duties

• Coordinate care for patients with long-term conditions, frailty, and complex health needs.
• Support patients to access appropriate health and community services.
• Liaise with hospitals, community teams, social care, care homes, and voluntary organisations.
• Assist with monitoring and tracking patient pathways and outcomes.
• Support multidisciplinary team meetings and follow up agreed actions.
• Help identify patients who may benefit from additional support or targeted interventions.
• Maintain accurate and up-to-date patient records.
• Provide excellent patient service through telephone and written communication.

Person Specification

Experience

Essential

• We are looking for someone who -
• Has excellent communication and interpersonal skills.
• Is highly organised and able to manage multiple priorities.
• Has experience of working in healthcare, social care, or a customer-focused environment.
• Demonstrates empathy, professionalism, and a patient-centred approach.
• Is confident using IT systems and databases.
• Can work independently and as part of a multidisciplinary team.

Desirable

• Experience within primary care or the NHS would be advantageous but is not essential, as training will be provided for the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Linden Medical Group

Address

Linden Medical Centre

Linden Avenue

Kettering

Northamptonshire

NN15 7NX

United Kingdom

Employer's website

https://www.lindenmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Practice Supervisor will be responsible for the day-to-day leadership and supervision of the practice's reception, administration and secretarial teams, ensuring services are delivered efficiently, consistently and to a high standard.

Key responsibilities include staff supervision, performance monitoring, monthly 1:1 chats with staff in probation, training coordination, workflow management and ensuring compliance with practice policies, procedures and agreed ways of working. The postholder will act as the first point of management escalation for routine patient complaints and non-clinical staff matters, promoting accountability and supporting a culture of professionalism and continuous improvement.

Additional duties include administration of GP and clinician rotas, coordination of Enhanced Hours services, management of the Patient Participation Group, organisation of annual PAT testing, administration of monthly PPA claims following training, policy and procedure updates and support with operational projects as delegated by the Practice Manager.

The successful candidate will be expected to provide visible and consistent leadership, maintain standards, support staff development and ensure agreed actions are followed through effectively.

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Maths.
• Evidence of ongoing professional development.

Experience

Essential

• Significant experience working within a GP practice or primary care environment.
• Previous leadership, supervisory or management experience within a GP practice.
• Experience of managing or supervising non-clinical staff.
• Experience of addressing day-to-day staff performance, conduct or attendance issues.
• Experience of handling patient complaints and service concerns.
• Experience of training, supporting and developing staff.
• Experience of SystmOne.
• Understanding of General Practice operations and NHS primary care services.
• Understanding of Enhanced Hours and GP rota administration.

Desirable

• Experience of rota management.
• Experience of Patient Participation Groups.
• Experience of policy and procedure development.
• Experience of supporting practice operational improvement projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Linden Medical Group

Address

Stapleford Care Centre

Church Street

Nottingham

NG9 8DA

United Kingdom

Employer's website

https://www.thelindenmedicalgroup.co.uk (Opens in a new tab)