Job description

Job responsibilities

Job Description

As Lead Practice Nurse, you will provide clinical and professional leadership to the nursing team, including Practice Nurses and HCAs, while continuing to deliver high-quality patient care. You will support the development of the nursing service, promote evidence-based practice and ensure appropriate clinical standards, governance and processes are maintained.

• Provide clinical leadership, supervision and support to the nursing team.

• Support staff development, competency assessment, appraisals, training and professional development.

• Coordinate the nursing team rota and clinical cover to support safe and effective service delivery.

• Deliver clinical care including long-term condition management, health promotion, preventative care, immunisations, screening and treatment room services.

• Support the management of patients with complex and long-term conditions, including older, frail and housebound patients.

• Act as a point of support for complex clinical queries, using professional judgement and escalating appropriately.

• Lead and support Infection Prevention and Control (IPC), including relevant audits, risk assessments and staff training.

• Develop, review and implement nursing protocols, policies and procedures in conjunction with the GP Partners and Practice Management Team.

• Support clinical audit, quality improvement and the review of significant and near-miss events, contributing to appropriate learning and service improvement.

• Monitor clinical practice and respond appropriately to national guidance, legislation and local priorities.

• Support the practice in maintaining appropriate CQC, NHS and professional standards.

• Work collaboratively with GPs, HCAs and the wider multidisciplinary team to provide coordinated patient care.

• Lead and support the implementation of changes within the nursing team to improve patient care and service delivery.

• Promote shared learning and act as a positive clinical role model within the practice.

In addition to the leadership responsibilities of the role, the Lead Practice Nurse will remain actively involved in the delivery of patient care. This will include clinical assessments, treatment, chronic disease management, preventative care and other general practice nursing duties appropriate to their scope of practice.

The successful candidate will be an experienced Practice Nurse who can work autonomously, demonstrate sound clinical judgement and confidently lead and support colleagues. They will contribute positively to the continued development of the nursing service and maintain a strong focus on safe, effective and patient-centred care.

This job description is not exhaustive. The post holder may be required to undertake other duties appropriate to the role and level of responsibility.

Person Specification

Qualifications

Essential

• Registered Nurse with current registration with the Nursing and Midwifery Council (NMC).
• Relevant experience and training in general practice nursing.
• Evidence of continuing professional development relevant to the role.
• Current training/competence in Infection Prevention and Control.

Desirable

• Independent Nurse Prescriber qualification.
• Family Planning/contraception qualification.
• Mentor, teaching or practice assessor qualification.
• Postgraduate qualification in a relevant area, such as Chronic Disease Management, Primary Care or Advanced Practice.
• Relevant leadership or management qualification.

Experience

Essential

• Significant experience working as a Practice Nurse within primary care.
• Experience of providing clinical leadership and supporting or leading a nursing team.
• Experience of working autonomously and managing a varied clinical workload.
• Experience of chronic disease management and preventative healthcare.
• Experience of Infection Prevention and Control within a healthcare setting.
• Experience of managing and coordinating care for older, frail and housebound patients.
• Experience of supporting staff development, training or competency assessment.
• Experience of clinical audit, quality improvement or service development.
• Experience of working collaboratively within a multidisciplinary team.

Desirable

• Experience of leading or implementing quality improvement initiatives.
• Experience of developing or reviewing clinical policies, protocols or procedures.
• Experience of clinical risk management and significant/near-miss event review.
• Experience of supporting CQC or other regulatory requirements.
• Experience of managing nursing rotas or clinical resources.

Clinical Knowledge and Skills

Essential

• Broad knowledge and experience of general practice nursing, including wound care, minor procedures, ECGs and routine clinical assessment.
• Competence in cervical screening, contraception/family planning and women's health appropriate to training and scope of practice.
• Competence in routine, childhood and travel immunisations.
• Experience in chronic disease management and health promotion.
• Understanding and experience of Infection Prevention and Control.
• Understanding of evidence-based practice and current primary care guidance.
• Understanding of Patient Group Directions (PGDs) and relevant clinical policies.
• Ability to maintain accurate, contemporaneous and confidential clinical records.
• Ability to work safely within own scope of practice and recognise when referral or escalation to a GP or other clinician is required.
• Ability to assess, manage and appropriately escalate clinical risk.
• Ability to prioritise and manage a busy clinical workload effectively.
• Excellent written and verbal communication skills.
• Ability to work effectively both autonomously and as part of a multidisciplinary team.
• Strong interpersonal, problem-solving and decision-making skills.
• Ability to support and guide colleagues and act as a clinical role model.
• Ability to follow, implement and contribute to the development of clinical policies and procedures.

Desirable

• Knowledge of local public health priorities and health inequalities.
• Knowledge of health promotion and preventative healthcare strategies.
• Experience of leading clinical audits and using findings to improve practice.
• Experience of clinical risk assessment and management.
• Understanding of QOF, enhanced services and other primary care contractual requirements.
• Experience of spirometry and respiratory assessment.
• Experience of developing or delivering staff training and shared learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Martlesham Heath Surgery

Address

Martlesham Heath Surgery

23 The Square

Martlesham Heath

Ipswich

IP5 3SL

United Kingdom

Employer's website

https://www.mhdoctors.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Day to day practice nurse duties in a GP Surgery.

• Travel health advice and vaccinations
• Child immunisations and advice
• Family planning & womens health including cervical smears
• QOF: screening and helping patients to manage long term conditions
• Chronic disease management
• Obtaining blood samples
• Electrocardiograms (ECGs)
• Minor and complex wound management including leg ulcers

Person Specification

Qualifications

Essential

• Essential
• The ideal candidate will be registered with the NMC and ideally have experience working in a GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Heath Surgery

Address

London Road

Bracebridge Heath

Lincoln

Lincolnshire

LN4 2LA

United Kingdom

Employer's website

https://www.southparkandheathsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Face-to-face, patient focused care
• Basic IT knowledge and experience including carrying out basic internet navigation
• Experience of data entry or diary use
• Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook
• Confident and welcoming demeanour with a compassionate and caring attitude in all situations
• Good organisational skills
• Ability to organise and maintain office space
• Ability to cope with a busy and fast paced working environment
• Able to work on own initiative and as part of a team
• Good communication skills (written and verbal)
• Excellent IT skills
• Strong team player
• Smart appearance
• Exercise tact and discretion at all times
• Demonstrate initiative to handle any unforeseen events during a shift
• Demonstrate flexibility towards new working practices and towards working hours

Desirable

• Knowledge or experience of working within the NHS or primary care, in administrative roles
• Call handling experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

23 The Square Martlesham Heath

Ipswich

Suffolk

IP5 3SL

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principle Duties and Responsibilities:

The post-holder will support delivery of the Practice EHCH service in accordance with:

• the current NHS England Network Contract DES;
• the current Enhanced Health in Care Homes framework;
• the Practices agreed care-home operating model;
• the Practice's clinical governance arrangements;
• relevant ICB requirements and local pathways;
• NICE guidance and other national clinical guidance;
• relevant safeguarding, Mental Capacity Act and deprivation of liberty requirements;
• information governance requirements;
• local medicines-management policies;
• relevant CQC requirements and care-home policies; and
• professional standards and regulatory requirements.

The AMP will:

• Participate in scheduled care-home ward rounds as part of the multidisciplinary team and according to the agreed Practice care-home model.
• Work collaboratively with care-home staff to identify residents requiring clinical review, prioritising according to clinical urgency, frailty, risk and agreed care-home processes.
• Contribute to proactive identification of residents at increased risk of deterioration, hospital admission, falls, medication-related harm, malnutrition/dehydration, pressure damage and other significant health risks.
• Contribute to personalised care and support planning, ensuring that the resident's wishes, preferences, capacity, communication needs, clinical needs and goals are considered.
• Support timely clinical assessment of new or returning care-home residents and contribute to the Practice's arrangements for comprehensive assessment and personalised care planning following admission/readmission.
• Review and update care plans where there is a significant change in clinical circumstances.
• Work with the wider MDT to identify appropriate interventions and services that enable residents to remain safely within the care-home environment wherever appropriate.
• Participate in MDT discussions and case conferences for residents with complex or changing needs.
• Support effective communication between the care home, Practice, community services, secondary care, pharmacy, social care and other relevant agencies.
• Contribute to service evaluation, audit, quality improvement and monitoring of EHCH activity and outcomes.

The current national framework emphasises integrated working between primary care, community health, social care and care homes, with personalised care and support at the centre of the model.

Person Specification

Qualifications

Essential

• Current professional registration appropriate to the AMP profession.
• Relevant advanced clinical qualification at postgraduate level or demonstrable equivalent advanced-practice capability.
• Evidence of advanced clinical assessment and decision-making competence.
• Evidence of ongoing professional development.
• Appropriate prescribing qualification where prescribing is a requirement of the post.
• Appropriate training and competence in phlebotomy.
• Evidence of competence in relevant clinical observations and investigations.
• Current mandatory training appropriate to the role.
• Appropriate professional indemnity/insurance arrangements.

Desirable

• Advanced practice MSc or equivalent.
• Independent prescribing qualification.
• Advanced assessment qualification.
• Non-medical prescribing qualification where applicable.
• Relevant care-of-the-elderly/frailty qualification.
• Palliative/end-of-life care training.
• Dementia training.
• Leadership qualification.
• Relevant safeguarding qualification/training.

Skills and Competency

Essential

• The post-holder must demonstrate the ability to:
• undertake advanced clinical assessment;
• make safe autonomous clinical decisions;
• recognise clinical deterioration;
• manage acute clinical presentations;
• manage long-term conditions;
• interpret clinical investigations;
• undertake phlebotomy;
• perform routine observations;
• formulate differential diagnoses;
• develop management plans;
• initiate appropriate treatment within scope;
• make appropriate referrals;
• safety-net patients and care staff;
• communicate complex clinical information clearly;
• work effectively within an MDT;
• manage competing clinical priorities;
• maintain accurate clinical records;
• use electronic clinical systems;
• manage clinical risk;
• escalate appropriately;
• demonstrate sound clinical judgement; and
• work effectively in a care-home environment.

Communication

Essential

• Excellent verbal and written communication skills.
• Ability to communicate effectively with older people and people with cognitive impairment.
• Ability to communicate with relatives and carers sensitively.
• Ability to communicate with care-home staff at all levels.
• Ability to manage difficult or sensitive conversations.
• Ability to explain clinical information clearly.
• Ability to negotiate and influence appropriately.
• Ability to work constructively across organisational boundaries.
• Demonstrable commitment to compassionate and person-centred care.

Clinical Knowledge

Essential

• Good working knowledge of:
• acute illness in older people;
• frailty;
• multimorbidity;
• long-term condition management;
• dementia and delirium;
• falls;
• nutrition and hydration;
• medicines safety;
• polypharmacy;
• safeguarding;
• Mental Capacity Act;
• consent;
• advance care planning;
• palliative and end-of-life care;
• appropriate referral pathways;
• infection prevention and control;
• clinical governance;
• patient safety;
• evidence-based practice; and
• relevant NICE and national guidance.

Desirable

• Knowledge of:
• Enhanced Health in Care Homes;
• Network Contract DES requirements;
• primary care contractual arrangements;
• care-home clinical governance;
• community services;
• admission avoidance pathways;
• virtual wards;
• urgent community response;
• integrated care systems;
• shared care records; and
• care-home quality and regulatory requirements.

Experience

Essential

• Significant post-registration clinical experience.
• Experience of autonomous clinical assessment and decision-making.
• Experience of managing patients with acute illness.
• Experience of managing patients with multiple long-term conditions.
• Experience of working with older people and/or people with frailty and complex needs.
• Experience of multidisciplinary working.
• Experience of clinical risk assessment and escalation.
• Experience of interpreting clinical investigations.
• Experience of making or supporting appropriate referrals.
• Experience of maintaining high-quality clinical records.
• Experience of working within clinical governance arrangements.
• Experience of recognising deterioration and acting appropriately.

Desirable

• Experience working in general practice.
• Experience working in care homes.
• Experience undertaking care-home ward/home rounds.
• Experience of proactive care planning.
• Experience of admission avoidance.
• Experience of frailty assessment.
• Experience of palliative/end-of-life care.
• Experience of medicines optimisation/polypharmacy.
• Experience of quality improvement or clinical audit.
• Experience of teaching care-home or healthcare staff.

Leadership and Teamwork

Essential

• Demonstrable ability to work effectively as part of an MDT.
• Ability to work autonomously while recognising the need for escalation.
• Ability to provide clinical leadership within scope of practice.
• Ability to support colleagues and care-home staff.
• Ability to contribute to service improvement.
• Ability to manage clinical priorities safely.
• Ability to work collaboratively with primary, community and secondary care.
• Commitment to shared decision-making.

Personal Qualities

Essential

• The successful candidate will demonstrate:
• professional integrity;
• compassion;
• reliability;
• resilience;
• initiative;
• accountability;
• sound judgement;
• adaptability;
• commitment to patient safety;
• commitment to equality and inclusion;
• commitment to continuous learning;
• ability to work under pressure;
• ability to recognise personal limitations;
• commitment to collaborative working; and
• a proactive approach to improving care for care-home residents.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

[ THIS ADVERT IS FOR THE ROLE OF BANK MEDICAL ADMINISTRATOR AT WEST HEATH SURGERY AND WEST HEATH PRIMARY CARE CENTRE ] The post holder will hold a zero hours contract providing cover for annual leave and peak business periods.

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

Reception

1.Receiving and directing patients

2.Handling telephone and general enquiries

3.Making appointments and taking requests for home visits

4.Taking Messages

5.Processing all forms of communication relating to patients

6.Administrative workflow tasks on the clinical system

7.Ensuring work areas are tidy

8.Cash handling

9.Making appointments for medical representatives

10.Making refreshments

11.All forms of data entry and recording relating to patients, including scanning

12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals

13.Assisting clinicians as a chaperone where required

14.Providing administrative support to clinicians and managers within the organisation

15.Follow and adhere to Health and Safety procedures

16.Any other delegated duties considered appropriate for the post

Communication

1.Communicate effectively to deliver excellent customer service to patients

2.Promote effective teamwork with all staff

3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

1. Previous experience of working in an office environment

2. Previous medical receptionist experience

3. Experience of using EMIS Web software

Qualifications

1. GCSE English or equivalent Grade C or above

2. RSA II typing/word processing or equivalent

Skills

1. Proficient in reading and writing English

1. Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding

2. Strong organisational skills and ability to maintain complete and accurate record systems

3. Ability to work under own initiative and prioritise workload to meet deadlines

4. Ability to provide excellent customer service

5. Good interpersonal skills

6. Good telephone manner

Knowledge

1. Good standard of communication both orally and in writing

2. A specific understanding of the confidential nature of the work in hand

3. Conversant with Microsoft Word

4. Understanding of confidentiality and Data Protection Act

5. Knowledge of the local area

Personal Qualities

1. A willingness to work in a flexible and co-operative manner with colleagues

2. Ability to work as a team or on own initiative

3. Ability to cope with change

4. Reliable

5. Good time keeper

6. Friendly and approachable

7. Willingness to undertake a DBS check

8. Willingness to undertake training

9. Able to cope under pressure

Person Specification

Qualifications

Essential

• GCSE English grade C or above.

Desirable

• RSA II typing/word processing or equivalent.
• Basic understanding of Microsoft Office packages.

Experience

Essential

• Previous experience of working in an office environment

Desirable

• Previous medical receptionist experience
• Experience of using EMIS Web software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Heath Surgery

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

B31 3HB

United Kingdom

Employer's website

http://westheathsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Practice

1. Undertake comprehensive mental health assessments for patients presenting with mild, moderate and complex mental health conditions. This may include patients who are not suitable for NHS Talking Therapies.

2. Deliver autonomous mental health triage within the GP practice, including same-day triage.

3. Assess clinical risk including suicide, self-harm, safeguarding and vulnerability.

4. Develop person-centred management and safety plans.

5. Deliver brief therapeutic and biopsychological interventions and counselling where appropriate within the scope of practice.

6. Provide advice, education and self-management support to patients and carers.

7. Signpost and refer appropriately to secondary care, community mental health teams, crisis services, social prescribing, talking therapies and voluntary organisations.

8. Maintain accurate, contemporaneous clinical records using practice clinical systems.

9. Escalate patients appropriately where urgent psychiatric assessment is required.

Care Coordination

1. Work collaboratively with GPs, Practice Nurses, Social Prescribers, Pharmacists, First Contact Practitioners and wider practice staff.
2. Participate in multidisciplinary team meetings.
3. Coordinate care for patients with complex mental health needs.
4. Support seamless transitions between primary, community and secondary care services.
5. Advocate for patients requiring access to specialist mental health services.

Communication

1. Build therapeutic relationships with patients and families.
2. Communicate sensitive and complex information compassionately.
3. Liaise effectively with external agencies including Community Mental Health Teams, CAMHS, safeguarding teams, social care and voluntary organisations.

Safeguarding

1. Identify safeguarding concerns affecting adults and children.
2. Follow local safeguarding procedures.
3. Participate in safeguarding supervision where required.

Quality Improvement

1. Contribute to service development and transformation within Primary Care.
2. Participate in clinical audit, governance and quality improvement initiatives.
3. Support evaluation of patient outcomes and service effectiveness.

Professional Practice

1. Maintain professional registration.
2. Work within professional code of conduct and ACP framework.
3. Maintain continuing professional development.
4. Participate in clinical supervision and appraisal.
5. Maintain mandatory training requirements.

Working Relationships

The post holder will work closely with:

1. General Practitioners
2. Practice Nurses
3. Physician Associates
4. Clinical Pharmacists
5. Social Prescribers
6. First Contact Practitioners
7. Community Mental Health Teams
8. Talking Therapies
9. CAMHS
10. Crisis Resolution Teams
11. Social Care
12. Voluntary and Third Sector Organisations
13. PCN Clinical Leads

Person Specification

Knowledge

Essential

• 1.Knowledge of common mental health disorders
• 2.Knowledge of severe and enduring mental illness
• 3.Understanding of safeguarding legislation
• 4.Knowledge of Mental Capacity Act
• 5.Understanding of risk assessment and crisis management
• 6.Knowledge of local mental health pathways
• 7.Understanding of integrated care models

Desirable

• 1.Knowledge of BSOL mental health pathways
• 2.Awareness of community and voluntary sector services across Birmingham and Solihull

Values

Essential

• 1.Delivering safe, effective, high-quality care
• 2.Respect and dignity for all patients
• 3.Collaborative multidisciplinary working
• 4.Continuous quality improvement
• 5.Evidence-based practice
• 6.Health promotion and prevention
• 7.Equality, diversity and inclusion

Personal Qualities

Essential

• 1.Compassionate and patient centred
• 2.Professional and accountable
• 3.Flexible and adaptable
• 4.Calm under pressure
• 5.Excellent team player
• 6.Commitment to equality, diversity and inclusion
• 7.Commitment to lifelong learning

Experience

Essential

• 1.Experience undertaking autonomous mental health assessments
• 2.Experience of managing clinical risk
• 3.Experience of multidisciplinary working
• 4.Experience of referral and care navigation across health and social care services
• 5.Experience maintaining accurate electronic clinical records

Desirable

• 1.Minimum two years' post-registration experience working within mental health services
• 2.Experience working within GP practices or Primary Care Networks
• 3.Experience assessing both adult and child/adolescent mental health presentations
• 4.Experience providing brief counselling or biopsychologically informed interventions
• 5.Experience delivering virtual consultations

Other Requirements

Essential

• 1.Ability to travel across GP practices within the PCN locality if required
• 2.Flexibility to meet service needs
• 3.Enhanced DBS clearance

Qualifications

Essential

• 1.Registered healthcare professional (NMC, HCPC or equivalent professional registration
• 2.Master's level qualification or equivalent experience in Advanced Clinical Practice
• 3.Evidence of advanced mental health assessment skills
• 4.Evidence of ongoing Continuing Professional Development
• 5.Safeguarding Level 3 Adults and Children

Desirable

• 1.Independent Prescribing qualification (desirable but not essential depending on profession)
• 2.Advanced Clinical Practice qualification meeting national ACP framework
• 3.Counselling or psychological intervention qualification

Skills

Essential

• 1.Excellent communication and interpersonal skills
• 2.Advanced clinical assessment skills
• 3.Ability to work autonomously
• 4.Excellent risk assessment and decision-making abilities
• 5.Ability to prioritise competing clinical demands
• 6.Effective documentation skills
• 7.Competent IT skills including electronic patient record systems
• 8.Ability to deliver both face-to-face and virtual consultations

Desirable

• 1.Strong organisational and time management skills
• 2.Counselling skills
• 3.Motivational interviewing
• 4.Cognitive Behavioural Therapy informed practice
• 5.Training or mentoring experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Chadwell Heath Surgery is seeking a motivated and professional Receptionist/Administrator to join our friendly and dedicated practice team.

The successful candidate will play a vital role in supporting the delivery of high-quality patient care by providing an efficient, courteous and responsive reception and administrative service. As the first point of contact for patients and visitors, you will be responsible for creating a positive experience while ensuring the smooth day-to-day operation of the practice. [CHS -Recep...ion - Copy | Word]

• Provide a welcoming and professional reception service to patients, visitors and healthcare professionals.
• Manage incoming telephone calls, online requests and face-to-face enquiries, directing patients to the most appropriate service.
• Process appointment requests and maintain the clinical appointment system.
• Support the registration of new patients and update patient records accurately.
• Process clinical correspondence and accurately enter information into patient healthcare records.
• Scan, photocopy and file documentation in accordance with practice procedures.
• Manage incoming emails, e-consults and administrative tasks within agreed timescales.
• Assist with prescription-related administration and patient enquiries.
• Liaise with GPs, nurses, healthcare professionals and external organisations to support patient care.
• Action routine practice tasks, including call and recall programmes, DNA processes and other administrative workflows.
• Maintain confidentiality and comply with information governance, safeguarding and data protection requirements at all times.
• Support colleagues across the practice and provide cover during periods of staff absence where required.
• Contribute to maintaining a clean, safe, organised and professional working environment. [CHS -Recep...ion - Copy | Word]

We are looking for an individual with excellent communication and customer service skills who enjoys working in a busy environment. You should be organised, reliable and able to manage competing priorities while remaining calm and professional. Previous experience within an administrative, reception or healthcare setting is desirable, together with good IT skills and the ability to work effectively both independently and as part of a team.

The post holder may be required to undertake additional duties appropriate to the role to support the effective running of the practice.

Person Specification

Experience

Essential

• Essential:
• Previous experience in a reception, customer service or administrative role.
• Experience of working in a fast-paced environment with competing priorities.
• Experience of using email systems, Microsoft Office applications and digital communication tools such as Microsoft Teams.
• Experience of maintaining accurate records and handling confidential information.
• Highly Desirable
• Previous experience working in a GP practice, Primary Care, NHS or healthcare setting.
• Experience using EMIS Web clinical system and a good understanding of patient record management.
• Experience managing appointment systems, patient registrations and healthcare-related administrative processes.
• Experience handling patient enquiries and signposting patients to the most appropriate services.
• Knowledge of NHS services, Primary Care pathways and GP practice operations.

Desirable

• Highly Desirable:
• Previous experience working in a GP practice, Primary Care, NHS or healthcare setting.
• Experience using EMIS Web clinical system and a good understanding of patient record management.
• Experience managing appointment systems, patient registrations and healthcare-related administrative processes.
• Experience handling patient enquiries and signposting patients to the most appropriate services.
• Knowledge of NHS services, Primary Care pathways and GP practice operations.

Qualifications

Essential

• Essential Criteria
• GCSE English and Mathematics (Grade C/4 or above) or equivalent qualification.
• Excellent written and verbal communication skills.
• Good IT literacy with the ability to use Microsoft Office applications, including Outlook, Word and Excel.
• Confident using Microsoft Teams and other digital communication platforms.
• Ability to process and manage emails accurately and efficiently.
• Able to learn and use clinical systems and databases while maintaining a high level of accuracy.
• Strong organisational skills and attention to detail.
• Ability to manage workload effectively and prioritise tasks in a busy environment.
• Excellent customer service and interpersonal skills.
• Ability to work both independently and as part of a team.
• Understanding of the importance of confidentiality and data protection.

Desirable

• Previous experience working in a GP practice, NHS setting or healthcare environment.
• Experience using a clinical system such as EMIS Web.
• Experience working in a reception, customer service or administrative role.
• Knowledge of NHS services and primary care pathways.
• Experience handling confidential and sensitive information.
• Understanding of patient registration, appointment booking and healthcare administration processes.
• Additional qualifications in administration, customer service, health and social care, or a related field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chadwell Heath Surgery

Address

74-76 Chadwell Heath Lane

Romford

RM6 4AF

United Kingdom

Employer's website

https://www.chadwellheathsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job DescriptionJob Summary

Chadwell Heath Surgery is seeking an enthusiastic and committed Salaried GP to join our friendly, supportive and forward-thinking multidisciplinary team.

The successful candidate will work as an autonomous practitioner, providing high-quality, patient-centred primary care services to our diverse practice population. The post holder will be responsible for delivering safe, effective and evidence-based clinical care while contributing to the ongoing development of the practice and supporting the wider healthcare team. This role offers an excellent opportunity to achieve a healthy work-life balance while working within a collaborative and innovative environment.

The post holder will:

• Provide comprehensive general medical services to registered patients.
• Undertake face-to-face, telephone and online consultations.
• Assess, diagnose and manage patients presenting with acute and chronic medical conditions.
• Prescribe safely and cost-effectively in accordance with local and national guidelines.
• Manage long-term conditions and preventative healthcare programmes.
• Review, action and process clinical correspondence, pathology results, repeat prescriptions and other clinical administration in a timely manner.
• Maintain accurate and contemporaneous clinical records using EMIS Web.
• Participate in duty doctor and triage sessions as required.
• Work collaboratively with GPs, nurses, pharmacists, care coordinators and other members of the multidisciplinary team.
• Support the delivery of Quality and Outcomes Framework (QOF) and other contractual requirements.
• Contribute to clinical governance, quality improvement and audit activities.
• Participate in practice meetings and significant event reviews.
• Support teaching, training and mentoring activities where appropriate.
• Maintain compliance with GMC guidance, appraisal and revalidation requirements.
• Adhere to practice policies, information governance requirements, safeguarding procedures and professional standards at all times.

Chadwell Heath Surgery is a well-established, patient-focused GP practice committed to providing high-quality healthcare to the local community. We pride ourselves on delivering compassionate care while fostering a supportive and inclusive working environment. Our clinical and administrative teams work closely together to ensure the best possible outcomes for patients and to support one another in a positive team culture.

The post holder may be required to undertake additional duties appropriate to the role, depending on service requirements and organisational needs. The practice is committed to equality, diversity, continuous professional development and staff wellbeing. Information adapted from

Person Specification

Qualifications

Essential

• Essential
• Full GMC registration with licence to practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP, CCT (or equivalent) and eligible to practise independently in the UK.
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Desirable
• Additional qualifications or special interests relevant to Primary Care.
• Clinical supervision, teaching or training qualifications.

Experience

Essential

• Essential
• Experience of working as a GP in UK Primary Care.
• Experience managing acute and chronic medical conditions.
• Experience of clinical decision-making and risk management.
• Experience working within a multidisciplinary team.
• Understanding of QOF, clinical governance and audit processes.
• Experience using electronic patient record systems.

Desirable

• Desirable
• Experience using EMIS Web.
• Experience undertaking duty doctor and telephone triage sessions.
• Experience participating in quality improvement projects and clinical audits.
• Experience supporting the training or supervision of healthcare professionals or students.
• Interest in service development, leadership or a specialist clinical area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chadwell Heath Surgery

Address

72-74, Chadwell Heath Lane

Romford

RM6 4AF

United Kingdom

Employer's website

https://www.chadwellheathsurgery.nhs.uk/ (Opens in a new tab)