Job description

Job responsibilities

Groves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.

As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves Vineyard Surgery in Wimbledon.

We are looking for someone who enjoys working with people, is well organised and can manage a varied workload in a busy environment. Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service.

Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service.

This is a varied role, providing the opportunity to develop your knowledge and experience across different areas of reception and administration within a busy GP surgery.

Your duties will include, but are not limited to:

• Booking and managing telephone appointments for patients.
• Managing the practice email inbox and responding to patient requests.
• Responding to patient queries through the practice website and online services.
• Welcoming patients to the practice and dealing with their queries in a professional and helpful manner.
• Contacting patients on behalf of GPs and other members of the clinical team to arrange appointments or relay information.
• Receiving, sorting, scanning and distributing incoming post and correspondence.
• Registering new patients and ensuring their information is accurately recorded.
• Liaising with external organisations, including pharmacies, care homes and other healthcare services, where appropriate to support patient care.
• Using practice and administrative systems, including EMIS, Docman and Microsoft Office. Full training will be provided where required.
• Supporting colleagues with general administrative duties and contributing to the smooth running of the practice.
• Assisting with the opening and closing of the practice when required.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is friendly, approachable and professional.
• Has a strong commitment to providing excellent patient service.
• Is organised and able to prioritise competing demands.
• Can remain calm and professional when working in a busy environment.
• Has good attention to detail and is confident using computer systems.
• Is able to work effectively both independently and as part of a team.
• Is adaptable and willing to learn new systems and processes.
• Understands the importance of confidentiality and handling patient information appropriately.
• Previous experience within a GP practice, NHS or healthcare environment would be advantageous, but is not essential.

This is an excellent opportunity to join a growing organisation where you will be part of a supportive team and have the opportunity to develop your skills and experience within primary care.

If you are enthusiastic, organised and passionate about providing a high-quality service to patients, we would love to hear from you.

Person Specification

Experience

Essential

• The candidate we are looking for:-
• Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues,
• Good written and verbal skills,
• Ability to work as part of a team,
• Ability to work within a busy environment with varying business need,
• Skilled in workload management,
• Excellent customer service skills with the patience to listen and find resolution and
• Conscientious of the work we do and the community we serve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Vineyard Hill Road Surgery

67 Vineyard Hill Road

Wimbledon

London

SW19 7JL

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)

Job description

Job responsibilities

• Phlebotomy and specimen preparation
• NHS Health Checks
• Routine observations
• 24hr BP monitoring
• Clinical measurements (BP, pulse, height, weight, BMI)
• ECGs
• Urine testing
• Basic wound care and clip/suture removal
• B12 injections
• Adult vaccinations (flu/pneumo)
• Act as chaperone and support minor procedures
• Maintain accurate clinical records
• Stock ordering, rotation and restocking of clinical areas
• Contact patients for recalls and health promotion activities
• Work effectively within the multidisciplinary team and follow all Practice policies

Person Specification

Qualifications

Essential

• Good communication and basic IT skills
• Ability to follow clinical protocols and work safely within scope
• Experience in a patientfacing role
• Phlebotomy training and competency

Desirable

• GCSE English & Maths (Grade A to C / 4 to 9)
• Care Certification
• Experience in primary care or GP settings
• Training in ECGs, BP monitoring, wound care or vaccinations
• Familiarity with EMIS or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Vineyard Hill Road Surgery

67 Vineyard Hill Road

Wimbledon Park

SW19 7JL

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Role

• Provide operational leadership and oversee the smooth day-to-day running of the practice, ensuring the delivery of safe, effective and high-quality patient services.
• Lead, support and develop administrative and reception teams, promoting a positive, high-performing and patient-centred culture.
• Manage all aspects of workforce management, including recruitment, induction, performance management, absence management, staff wellbeing and mandatory training.
• Ensure compliance with CQC standards, NHS contractual requirements, GDPR, Health & Safety, safeguarding and practice policies.
• Lead the investigation and management of patient complaints, significant events and incidents, ensuring learning is embedded and continuous improvement is promoted.
• Monitor practice performance, supporting the achievement of Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets to maximise service quality and income.
• Work collaboratively with Partners, the Senior Management Team, PCN colleagues and external organisations to support service development and practice objectives.
• Oversee practice governance, risk management, business continuity and quality assurance processes, maintaining accurate policies, procedures and risk registers.
• Manage premises, facilities, IT systems and operational resources to ensure the practice environment is safe, compliant and fit for purpose.
• Support payroll, pensions, workforce administration and financial processes, working closely with Finance and HR colleagues.
• Promote excellent communication across the practice, leading regular team meetings and fostering a culture of engagement, accountability and continuous improvement.
• Deputise for senior management where appropriate and undertake any other duties commensurate with the role to support the effective operation of the practice.

Person Specification

Experience

Essential

• Significant management experience within General Practice, Primary Care, or the NHS.
• Leading and developing multidisciplinary teams.
• Managing day-to-day practice operations and service delivery.
• Workforce management, including recruitment, performance and staff development.
• Financial management, budgeting and resource planning.
• CQC compliance, clinical governance and risk management.
• Delivering NHS contractual requirements, including QOF and enhanced services.
• Managing complaints, incidents and organisational change.
• Strong IT and data management experience, including use of clinical systems and performance reporting.

Desirable

• Previous experience as a Practice Manager.
• Managing multiple GP practice sites.
• Premises and facilities management.
• Procurement and contract management.
• Supporting partnership or board meetings and governance.
• Leading strategic projects.
• Clinical systems such as EMIS Web, Docman, Rapid Health.
• Managing CQC inspections with positive outcomes.
• Implementing digital healthcare initiatives.

Qualifications

Essential

• Educated to A-Level standard or equivalent experience.
• GCSE (Grade C/4 or above) in English and Mathematics.
• Management qualification at Level 5 or above (or willingness to obtain within 12 months).
• Evidence of continuing professional development.
• Excellent IT skills including Microsoft Office.

Desirable

• Degree or equivalent professional qualification.
• ILM Level 5 Diploma in Leadership and Management,
• AMSPAR Primary Care Management qualification.
• CIPD qualification.
• Finance or Healthcare management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Groves Health- New Malden

171 Clarence Avenue

New Malden

Surrey

KT3 3TX

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)