Job summary

Triage Clinician- Permanent 37.5 Hours

An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!

We are looking for Clinical Triage Nurses to join the Care Navigation Centre (Dudley Clinical Hub) offering telephone Triage, clinical advice and signposting.

The successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.

The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.

The Service operates between the hours of 8am - 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.

We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive, and be confident in their own decision making; being able to challenge when necessary.

Main duties of the job

The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient's needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP's, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage Nurse will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the Triage Nurse to receive further training to ensure clinical skills and competencies are maintained.

We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job summary

This post supports a time-limited pilot being undertaken by the Dudley Health and Care Partnership. The Dudley Group NHS Foundation Trust is acting as the host employer on behalf of the Partnership. The pilot is fixed term until 31 March 2027 and will require flexibility, pace and active partnership working as the model is mobilised, tested and evaluated.

The GP Clinical Lead will provide clinical leadership, oversight and strategic advice to support delivery of the Dudley Enhanced Work and Health Service Fit Note Reform Pilot. This is a sessional, fixed-term pilot role until 31 March 2027, hosted through The Dudley Group NHS Foundation Trust on behalf of the Dudley Health and Care Partnership. The post holder will work alongside the Vocational Specialist / Pilot Lead and partner organisations to ensure the pilot is clinically robust, evidence-based and aligned to primary care priorities. The Clinical Lead will support pathway design, service development, governance, evaluation and stakeholder engagement, ensuring the pilot delivers improved outcomes for patients and supports the wider ambitions of fit note reform.

Main duties of the job

Clinical Leadership

o Provide clinical leadership and professional oversight to the pilot.

o Act as a senior clinical adviser to the multidisciplinary team.

o Promote best practice in work and health interventions and fit note reform.

o Support management of clinical risks and governance issues.

Pathway Development

o Provide clinical input into referral pathways, operating procedures and service protocols.

o Ensure pathways align with primary care workflows and national policy requirements.

o Support development of clinical escalation and risk management processes.

o Review emerging evidence and support implementation of best practice.

Stakeholder Engagement

o Engage with GP practices, PCNs and wider clinical stakeholders to promote participation in the pilot.

o Act as a clinical ambassador for the programme.

o Support communication and engagement activities with participating practices.

Evaluation and Outcomes

o Support identification of key clinical outcomes and measures.

o Provide clinical interpretation of pilot data and performance information.

o Contribute to evaluation reports and recommendations.

o Support dissemination of learning and future service development opportunities.

Strategic Advice

o Advise on future opportunities for scaling and sustaining the service.

o Support alignment with wider primary care, prevention and workforce priorities.

o Contribute to strategic discussions regarding fit note reform and work and health programmes.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job summary

SUPPORT MEDICAL SECRETARY - PAIN MANAGEMENT

PERMANENT PART TIME - 18 HOURS PER WEEK

We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative and typing duties within the Pain Management Department. You should have a meticulous approach to work and excellent communication skills to support our team of existing Medical Secretarial and administrative team.

Main duties of the job

To provide a support medical secretarial service within the Directorate. To undertake accurate audio/copy typing of medical correspondence and general administration for the Consultants and their teams. This will include highly sensitive and complex medical terminology with a need for confidentiality.

Dealing with enquiries from the patients/relatives, general practitioners and individual departments . Reassuring patients (carers/relatives if appropriate) waiting for appointments, test results and commencement of treatment. Assessing priorities, making and re-arranging appointments or passing messages on to the Medical Team for further attention.

General admin duties including photocopying, filing, bring forward system for investigation filing system, answering the telephone and other office duties, including the requisition and maintenance of adequate stationery stocks.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)