Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the clinical rota, as agreed, the GP will make him/her-self available to undertake a variety of duties including

Surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other clinicians within the organisation

Participate in the Duty Dr rota to provide a first port of call for all on the day urgent queries or requests for late visits

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Working with and support other members of the primary health care team in delivering high quality primary care

Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, NHS England and local NHS trust

Take an active role in the practice achieving agreed QOF and other key performance indicator targets.

Responsibility for targets and services allocated, such as a QOF area of Enhanced Service.

Take an active role in delivering clinical and organisational governance.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Commitment and contribution to achievement of the highest possible quality standards such as the CQC, QOF and other agreed Key Performance Indicator targets

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

Assistance with the training of other staff members and also with the education of doctors and nurses in training as appropriate

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

As a Salaried GP you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Participate in annual appraisal and fulfil the criteria for revalidation with the GMC.

Maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

Strive to maintain quality within the Practice, and:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

Recognise the importance of effective communication within the team and strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.

Person Specification

Experience

Essential

• GP Primary Care Experience
• Good understanding of QOF
• Experience of Microsoft Office Applications
• Experience of GP Clinical IT systems
• Good understanding of CQC

Desirable

• EMIS experience
• Docman experience
• AccuRx experience

Knowledge, Skills and Competencies

Essential

• Excellent communication (oral and written) and interpersonal skills
• Ability to listen and empathise
• Strong attention to detail and time management
• Excellent keyboard and computer skills
• Problem solving and a 'solutions focused' approach
• Understanding of Clinical Governance and quality issues as well as health and social policy

Desirable

• Primary Care Audit / Service development experience
• Strong interest in education

Qualities and Attributes

Essential

• Ability to work as part of a multi-disciplinary team
• Initiative and drive
• Pleasant and articulate
• Ability to work under pressure and handle criticism constructively
• Self-motivated and positive
• Empathetic, honest, caring
• Adaptable and forward thinking
• Enthusiastic and energetic
• Diplomatic and considered hard working, willing and flexible
• Observance of strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Flexible approach to sessions and working patterns
• Good sickness record
• Holds a full clean driving licence

Qualifications

Essential

• MBBS/MBChB (or equivalent) medical degree recognised in the UK
• Full GMC registration with a licence to practise
• Vocational Training Certificate or equivalent (JCPTGP)
• Membership of recognised defence union (MPS/MDU)
• Currently on a performers list
• Not subject to suspension under section 41A of the Medical Act 1983
• Eligibility to work in the UK
• Never been removed from a performers list for a detrimental reason
• Enhanced DBS clearance (or willingness to obtain)
• A demonstrable commitment to professional development
• Understands the importance of evidence-based practice and clinical effectiveness
• Evidence of recent self-directed learning or development

Desirable

• DRCOG
• DFP
• DCH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE DEFINITION:

To assist in the smooth day to day running of the Reception Team, ensuring receptionist duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received, assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake the rota of reception duties as attached

Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner

Register new patients and process paperwork accordingly

Dealing with requests for appointments

Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.

Receiving and processing visit requests

Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed

Advise patients of relevant charges for non-NHS services, accept payment and issue receipts

Respond appropriately to queries and requests from patients and visitors

Ensure the doctors rotas are known by all staff

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork where required

Ensure actions requested by doctors are undertaken in a timely and accurate manner

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually

Ensure mail is posted daily

Ensure the specimens are ready for collection for the courier on a daily basis

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Receiving calls, taking messages and dealing with them in an appropriate and accurate manner

Making telephone calls as requested, including ordering ambulances

Follow the procedure to divert the telephone system as and when necessary

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Patient notes and correspondence

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

Ensure correspondence, reports, results etc. are filed electronically and promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Premises

Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Extract medical records for appointments, visits, clinics or as requested

To be available to the clinical staff during surgery hours to ensure the smooth running of surgery

Filing of medical records, letters, reports

Operation of computer for appointments system, etc.

Maintaining tidiness and general maintenance of reception, consulting, waiting areas and immediate garden areas

Computer Duties

Ensure all prescriptions are processed accurately and available to doctors to check and sign prior to and on completion of surgery

Ensure all tasks identified by Clinical staff and Practice Managers are processed accurately

Ensure all referrals are entered onto the system in an accurate manner including the scanning of mail and other related paperwork

To report IT and telephone faults and rectify as appropriate

To use the choose and book process to book hospital appointments for patients

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Confidentiality, Professional Conduct and Workplace Safety

Essential

• You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
• Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
• Employment Acts and Codes of Practice
• Comply with employment legislation and codes of good practice
• Health & Safety
• In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.

Qualifications

Essential

• GCSE educated.
• Good timekeeping and punctuality.
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
• Excellent Customer Service experience.
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy.
• Professional verbal and written communication skills are essential.
• Excellent command of spoken and written English.
• Able to demonstrate flexibility and adaptability in a changing environment.
• Able to work constructively with internal and external parties to resolve issues.
• Ability to work under pressure while maintaining a positive professional attitude.
• Ability to work as part of the team.
• Able to multi-task and prioritise.

Desirable

• Experience working in a GP Practice preferred.
• Experience of using EMIS Web preferred.
• Understanding of additional languages advantageous.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE DEFINITION:

To assist in the smooth day to day running of the Reception Team, ensuring receptionist duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received, assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake the rota of reception duties as attached

Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner

Register new patients and process paperwork accordingly

Dealing with requests for appointments

Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.

Receiving and processing visit requests

Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed

Advise patients of relevant charges for non-NHS services, accept payment and issue receipts

Respond appropriately to queries and requests from patients and visitors

Ensure the doctors rotas are known by all staff

Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork where required

Ensure actions requested by doctors are undertaken in a timely and accurate manner

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually

Ensure mail is posted daily

Ensure the specimens are ready for collection for the courier on a daily basis

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Receiving calls, taking messages and dealing with them in an appropriate and accurate manner

Making telephone calls as requested, including ordering ambulances

Follow the procedure to divert the telephone system as and when necessary

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Patient notes and correspondence

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

Ensure correspondence, reports, results etc. are filed electronically and promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Premises

Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Extract medical records for appointments, visits, clinics or as requested

To be available to the clinical staff during surgery hours to ensure the smooth running of surgery

Filing of medical records, letters, reports

Operation of computer for appointments system, etc.

Maintaining tidiness and general maintenance of reception, consulting, waiting areas and immediate garden areas

Computer Duties

Ensure all prescriptions are processed accurately and available to doctors to check and sign prior to and on completion of surgery

Ensure all tasks identified by Clinical staff and Practice Managers are processed accurately

Ensure all referrals are entered onto the system in an accurate manner including the scanning of mail and other related paperwork

To report IT and telephone faults and rectify as appropriate

To use the choose and book process to book hospital appointments for patients

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Confidentiality, Professional Conduct and Workplace Safety

Essential

• You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
• Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
• Employment Acts and Codes of Practice
• Comply with employment legislation and codes of good practice
• Health & Safety
• In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.

Qualifications

Essential

• GCSE educated.
• Good timekeeping and punctuality.
• Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
• Excellent Customer Service experience.
• Computer literate in all Office 365 (Teams / Excel / Word etc)
• Good Listening skills and attention to detail and accuracy.
• Professional verbal and written communication skills are essential.
• Excellent command of spoken and written English.
• Able to demonstrate flexibility and adaptability in a changing environment.
• Able to work constructively with internal and external parties to resolve issues.
• Ability to work under pressure while maintaining a positive professional attitude.
• Ability to work as part of the team.
• Able to multi-task and prioritise.

Desirable

• Experience working in a GP Practice preferred.
• Experience of using EMIS Web preferred.
• Understanding of additional languages advantageous.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)