Job description

Job responsibilities

To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.

All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.

Update templates relative to either patient or hospital referral or recall.

To assist in gathering statistics and information when required.

To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.

Managing patient records, ensuring they are accurate up to date and securely stored.

Ensure documents are scanned and actioned withing a timely manner.

To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.

Processing insurance and private work, ME Referrals and SARS requests

Any other duties appropriate to the role

Person Specification

Qualifications

Essential

• Education to GCSE level, NVQ level 2 (or equivalent)
• Computer literate Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)

Desirable

• Administrative qualification

Experience

Essential

• Experience of working with healthcare professionals
• Experience working in an environment with direct patient contact Experience in a GP Practice or Health Care Organisation

Personal Qualities

Essential

• Good communication skills, in person and over the telephone Possessing sensitivity, tact and diplomacy
• Self-motivated with a high degree of personal integrity
• Ability to maintain strict confidentiality & able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Coastal Partnership

Address

Beechcroft Surgery

23 Beechcroft

New Costessey

Norfolk

NR5 0RS

United Kingdom

Employer's website

https://www.coastaldoctors.co.uk (Opens in a new tab)