Job summary

The Patient Navigator plays a vital role in ensuring patients receive timely, coordinated and compassionate support throughout their care journey. Working as part of the practices multidisciplinary team, the postholder will help patients understand their care pathways, access the right services, and overcome barriers that may prevent them from receiving the care they need.

This role is designed to improve patient experience, reduce unnecessary delays, and support clinicians by guiding patients to the most appropriate point of care. The Patient Navigator will provide personalised assistance, whether helping a patient prepare for an appointment, supporting digital access, or proactively following up on outstanding actions.

Main duties of the job

The Patient Navigator will support patients in accessing the right care at the right time by providing clear guidance, proactive follow-up and personalised assistance throughout their healthcare journey. Key duties include:

Fielding incoming patient calls throughout the shift, providing clear advice, resolving queries, and directing patients to the most appropriate service or clinician.

Helping patients understand their care pathway, including appointments, referrals, investigations and followup actions.

Proactively contacting patients to ensure outstanding tasks (blood tests, monitoring, reviews, medication queries) are completed in a timely manner.

Assisting with digital navigation, such as online consultation tools, NHS App functions, and remote monitoring platforms.

Reducing barriers to care by identifying patient needs, resolving practical issues, and escalating concerns to clinical or administrative teams when required.

Working closely with clinicians and administrative staff to streamline patient flow, reduce delays, and improve overall patient experience.

Maintaining accurate records of patient interactions, actions taken and outcomes, ensuring safe and effective communication across the team.

About us

Cheviot Road & Shirley Avenue Surgery is a busy, patient-focused GP practice committed to delivering high-quality, patient-centred care. We serve a diverse population of 15,500 patients with a wide range of health needs, and our team works collaboratively to provide safe, accessible, and compassionate healthcare. Our organisation is built on strong clinical leadership and management, a supportive administrative structure, and a culture that values professionalism, respect, and continuous improvement.

We pride ourselves on maintaining high standards of clinical governance, operational efficiency, and patient experience. Our reception, administrative, nursing, and clinical teams work closely together to ensure that every patient receives timely, appropriate care and that our services run smoothly day to day. As a training-oriented and learning-focused practice, we encourage staff development, reflective practice, and open communication, recognising that a well-supported team is essential to delivering excellent care.

Cheviot Road & Shirley Avenue Surgery is committed to being a welcoming, inclusive environment for both patients and staff. We aim to foster a workplace culture where people feel valued, supported, and empowered to contribute to the ongoing improvement of our services.

Job summary

We are delighted to invite applications for a Salaried GP (6 sessions) to join our friendly, forward-thinking and supportive team at Silverdale Practice. Based in Burgess Hill, we are a two-site practice with excellent transport links and free on-site parking. This is an exciting opportunity to work within a well-established, patient-centred practice that values high-quality care, teamwork, innovation and clinician wellbeing.

Main duties of the job

• 6 sessions per week worked on Monday, Tuesday & Friday
• Permanent contract
• Mix of face-to-face and telephone consultations
• Structured support for new or experienced GPs
• A culture that genuinely prioritises GP well being and sustainability
• Opportunities for development, including PCN roles and future progression
• Participation in practice and team meetings
• Minimal home visits (shared fairly when required)
• Minimal admin
• 15 minute appointments, capped at 24 appointments per day
• No Duty GP sessions

About us

• EMIS Practice and part of Burgess Hill Villages PCNA well respected Training Practice
• Supportive and approachable partnership with a positive team culture
• Strong emphasis on high-quality, patient-centred care
• Very experienced senior management team
• Experienced multi-disciplinary team including nurses, pharmacists, and ARRS staff
• Well-organised systems with manageable workload
• Daily GP led total triage
• Strong administrative support to reduce GP burden
• Commitment to innovation and continuous improvement
• What We Offer
• Starting salary of £11,250per session during 6 month probationary period
• Indemnity cover reimbursed
• 6 weeks annual leave + bank holidays (pro rata)
• NHS Pension
• Free unlimited access to private employee assistance programme
• Cycle to work scheme
• A genuinely supportive environment with a focus on worklife balance
• Opportunities for development and future progression within the Practice and the PCN

Why Join Us?

We pride ourselves on creating an environment where GPs feel valued, supported, and able to thrive. Whether you are newly qualified or experienced, you will be joining a team that works collaboratively and looks out for one another.

Job summary

The Patient Navigator plays a vital role in ensuring patients receive timely, coordinated and compassionate support throughout their care journey. Working as part of the practices multidisciplinary team, the postholder will help patients understand their care pathways, access the right services, and overcome barriers that may prevent them from receiving the care they need.

This role is designed to improve patient experience, reduce unnecessary delays, and support clinicians by guiding patients to the most appropriate point of care. The Patient Navigator will provide personalised assistance, whether helping a patient prepare for an appointment, supporting digital access, or proactively following up on outstanding actions.

Main duties of the job

The Patient Navigator will support patients in accessing the right care at the right time by providing clear guidance, proactive follow-up and personalised assistance throughout their healthcare journey. Key duties include:

Fielding incoming patient calls throughout the shift, providing clear advice, resolving queries, and directing patients to the most appropriate service or clinician.

Helping patients understand their care pathway, including appointments, referrals, investigations and followup actions.

Proactively contacting patients to ensure outstanding tasks (blood tests, monitoring, reviews, medication queries) are completed in a timely manner.

Assisting with digital navigation, such as online consultation tools, NHS App functions, and remote monitoring platforms.

Reducing barriers to care by identifying patient needs, resolving practical issues, and escalating concerns to clinical or administrative teams when required.

Working closely with clinicians and administrative staff to streamline patient flow, reduce delays, and improve overall patient experience.

Maintaining accurate records of patient interactions, actions taken and outcomes, ensuring safe and effective communication across the team.

About us

Cheviot Road & Shirley Avenue Surgery is a busy, patient-focused GP practice committed to delivering high-quality, patient-centred care. We serve a diverse population of 15,500 patients with a wide range of health needs, and our team works collaboratively to provide safe, accessible, and compassionate healthcare. Our organisation is built on strong clinical leadership and management, a supportive administrative structure, and a culture that values professionalism, respect, and continuous improvement.

We pride ourselves on maintaining high standards of clinical governance, operational efficiency, and patient experience. Our reception, administrative, nursing, and clinical teams work closely together to ensure that every patient receives timely, appropriate care and that our services run smoothly day to day. As a training-oriented and learning-focused practice, we encourage staff development, reflective practice, and open communication, recognising that a well-supported team is essential to delivering excellent care.

Cheviot Road & Shirley Avenue Surgery is committed to being a welcoming, inclusive environment for both patients and staff. We aim to foster a workplace culture where people feel valued, supported, and empowered to contribute to the ongoing improvement of our services.

Job summary

The Reception Supervisor at Cheviot Road Surgery plays a central role in ensuring the smooth, safe, and efficient running of our front-of-house operations. As the first point of contact for many of our patients, the Reception Team shapes the experience of those who use our services, and the Supervisor is responsible for leading that team with professionalism, clarity, and compassion. This role provides day-to-day oversight of reception activity, supports staff through guidance and training, and ensures that patient interactions are handled in a manner that reflects the values of the practice. The Reception Supervisor is also accountable for maintaining high standards of communication, confidentiality, and service delivery, while working closely with the Practice Manager and clinical team to uphold operational quality and contribute to a positive, supportive working environment.

Main duties of the job

Induction and training of all new reception staff to agreed practice standards.

Overseeing the completion and maintenance of e-learning requirements for all reception team members.

Supporting the annual appraisal process for reception staff, including monitoring progress against objectives and identifying training needs.

Reporting daytoday issues within the team or with individual staff members to management in a timely and appropriate manner.

Ensuring adequate staffing levels across reception, including assisting with the coordination of annual leave, other leave, and sickness cover.

Managing more complex patient enquiries, including informal complaints relating to reception functions, ensuring concerns are handled professionally and in line with practice expectations.

Providing guidance and support to reception staff when dealing with challenging situations or sensitive patient interactions.

Assisting management in reviewing, updating, and implementing local processes and protocols to ensure safe, efficient, and compliant reception operations.

Alongside supervisory responsibilities, the Reception Supervisor will also undertake general reception duties as required, including.

Handling general telephone enquiries from patients and the wider public.

Booking appointments and home visits in accordance with practice protocols.

Registering new patients.

Processing requests for EMIS online access, including appointment booking, and records access.

About us

Cheviot Road & Shirley Avenue Surgery is a busy, patient-focused GP practice committed to delivering high-quality, patient-centred care. We serve a diverse population of 15,500 patients with a wide range of health needs, and our team works collaboratively to provide safe, accessible, and compassionate healthcare. Our organisation is built on strong clinical leadership and management, a supportive administrative structure, and a culture that values professionalism, respect, and continuous improvement.

We pride ourselves on maintaining high standards of clinical governance, operational efficiency, and patient experience. Our reception, administrative, nursing, and clinical teams work closely together to ensure that every patient receives timely, appropriate care and that our services run smoothly day to day. As a training-oriented and learning-focused practice, we encourage staff development, reflective practice, and open communication, recognising that a well-supported team is essential to delivering excellent care.

Cheviot Road & Shirley Avenue Surgery is committed to being a welcoming, inclusive environment for both patients and staff. We aim to foster a workplace culture where people feel valued, supported, and empowered to contribute to the ongoing improvement of our services.

Job summary

Role Summary:

To provide clinical care as an Enhanced Clinical Practitioner (ECP) in line with the standards of practice and code of contact of their registering body. The post holder will undertake autonomous clinical practice ensure safe, effective, and high-quality patient care.

Main duties of the job

Provide specialised clinical assessment, examination, and management of patients presenting with acute and undifferentiated conditions in line with their enhanced training and scope of practice.

Triage and prioritise patients appropriately, delivering same-day and urgent care services.

Independently assess, diagnose and manage a wide range of minor illness presentations.

Support in the management of chronic and complex conditions which fall with their enhance scope of practice and training.

Identify red flags and escalate or refer patients appropriately to secondary or urgent care services.

Request, interpret, and act on diagnostic investigationse.g., bloods, ECGs, imaging where appropriate.

Prescribe safely as an independent prescriber,if qualified, in line with local and national guidelines.

Provide clinical decision-making in complex and uncertain situations, recognising limitations and seeking senior support where needed.

Deliver patient education, safety-netting, and health promotion advice.

Maintain accurate, contemporaneous, and legally compliant clinical records.

Work collaboratively within the multidisciplinary team, supporting patient flow and demand management.

Undertake risk assessment and management, including safeguarding concerns and deteriorating patients.

About us

The Avenue Surgery is a non-dispensing, training practice, caring for circ.18000 patients in and around the semi-rural town of Warminster, Wiltshire which is within an easy commute to the cities of Bath and Salisbury.

The practice is led by 6 GP partners and 4 salaried GP's supported by a hard working team of both clinical and administration staff including a specialist Living well team who support our most vulnerable and older community.

A strong prescribing team lead by a pharmacist and a pharmacist, 2 pharmacy technicians and 3 prescription clerks.

The team are very committed to the surgery vision to provide a service that works with, and for, the community to meet the widest range of care, health promotion and education for our patients and staff members.

We are a friendly, dedicated team with the determination to provide high quality clinical care for our patients.