Job summary

The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives. Together, we have an ambitious vision for improving health and care across Surrey and Sussex. We are working to: Improve health outcomes for everyone, with a focus on prevention of ill health and whole population health. Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. Get better value from our services by enhancing productivity and value for money. Support local communities to grow and thrive through social and economic development. We also work with NHS trusts through our developing Trust Provider Collaborative to improve care pathways, so local people get better care across all services. To do all of this, we need a team of talented, committed professionals who share our vision and are passionate about what they do.

Main duties of the job

As a AACC Practitioner, the role includes delivery of a variety of functions across the AACC service,including: - Clinical Duty including NHS Continuing Healthcare Fast Track Pathway - Assessments - Reviews - Care Planning/Clinical Commissioning - Case management - Appeals -Retrospective Reviews (Previously Unassessed Periods of Care)

The Practitioner will work across other areas of AACC, including audit, appeals, retrospective assessments, complaints, assessment verification, and many more.

You will be supported to develop the necessary skills and experience to work across the whole pathway, safely, confidently andeffectively. The role will require travel on occasions, to carry out assessments and reviews across Surrey and Sussex.

Access to transport is therefore necessary, be it personal or public. All AACC staff are expectedto work flexibly, when required, to meet the needs of the service.

About us

The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.

To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.

We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.

We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.

We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

256-SH- 8379291-4

Job locations

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Job description

Job responsibilities

Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals.

Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed.

To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.

Job description Job responsibilities Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals. Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed. To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.

Person Specification

Knowledge, Training and Experience

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC).
• Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development.
• Experience and understanding of health and social care environment and roles and responsibilities within it.
• Experience of working in multi disciplinary teams.
• Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care.

Desirable

• Knowledge of the Mental Capacity Act and Best Interests decision making.
• Knowledge and experience of working with Safeguarding issues and Policy guidance
• Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets.
• Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales.

Analytical

Essential

• Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Numerate and able to understand complex financial issues combined with deep analytical skills.
• Experience of setting up and implementing internal processes and procedures.
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.

Communication & Relationship Skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Involvement in operational processes and evidence of using a problem solving and forward thinking approach.
• Skills for nurturing key relationships and maintaining networks.

Planning Skills

Essential

• Skills for project management including time keeping.

Desirable

• Previous experience in supporting clinical projects or clinical transformation.

Management Skills

Essential

• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Skills for managing clinical caseloads.

Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC). Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development. Experience and understanding of health and social care environment and roles and responsibilities within it. Experience of working in multi disciplinary teams. Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care. Desirable Knowledge of the Mental Capacity Act and Best Interests decision making. Knowledge and experience of working with Safeguarding issues and Policy guidance Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets. Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales. Analytical Essential Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Numerate and able to understand complex financial issues combined with deep analytical skills. Experience of setting up and implementing internal processes and procedures. Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement. Communication & Relationship Skills Essential Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences. Skills for communication on complex matters and difficult situations, requiring persuasion and influence. Involvement in operational processes and evidence of using a problem solving and forward thinking approach. Skills for nurturing key relationships and maintaining networks. Planning Skills Essential Skills for project management including time keeping. Desirable Previous experience in supporting clinical projects or clinical transformation. Management Skills Essential Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support. Skills for managing clinical caseloads.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Surrey and Sussex ICB

Address

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Employer details

Employer name

Surrey and Sussex ICB

Address

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Job summary

The key responsibilities of the postholder are to:oParticipate in, chair and be the identified team lead for Care and Treatment Reviews (CTR) and Inpatient reviews for Adults with LD and/ or Autism who are currently inpatients in a Mental Health inpatient bed.oFacilitate and Chair Care and Treatment Reviews of people in the community and in inpatient units following NHSE protocol.oTriage and coordinate/ Chair Local Area Emergency Protocol Meetings.oSupport discharges from Mental Health Inpatient Units, which provides care for people with learning disability, autism and Mental Health illness.

Main duties of the job

o Work in partnership with specialist commissioning and local authorities to plan and address transition issues and local needsoSupport the LDA/MHS117 Team Manager in coordinating, monitoring and gathering data on admission avoidance strategies.oWork in partnership with key stakeholders including Local Authority Social care departments, service users, carers, third sector and providers to identify gaps and priorities in relation to learning disability and MH service provisionoWork with key colleagues and stakeholders on the development of full care pathways for the relevant care groups, from primary care and community levels, with the development of service specifications for the services concernedoParticipate in the support of enquiries by the general public, this includes complaints, subject access requests and Freedom of Information requestsoTo be aware of effective and efficient approaches to treatment, challenging accepted practice, and propose alternatives where appropriate.oParticipate in training and development to ensure continuing professional development.oMaintain databases and patient record systems including Assuring Transformation.oCollate, analysis and summarise key data for key projects, meetings and boards within the ICB and externally.oParticipate and lead in training, education and advice to internal and external partners.

About us

The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.

Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health andproactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

256-SH-8003907-4-2

Job locations

Duke Street

Surrey

GU21 5BH

United Kingdom

Job description

Job responsibilities

The post holder may be required to carry out other duties as required, in line with their skills and experience., for full details please see job description attached.

Job description Job responsibilities The post holder may be required to carry out other duties as required, in line with their skills and experience., for full details please see job description attached.

Person Specification

Knowledge, Training and Experience

Essential

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• Evidence of continued professional development
• Experience of working with people with learning disability, autism, mental health and complex needs
• Experience and in-depth knowledge of Mental Capacity Act (2005), Best Interest and Least Restrictive Practice
• Experience of managing risks and reporting
• Understanding of the public sector
• Demonstrated experience in a Health or Social Care environment.
• Good understanding of the structure of both the NHS and Social Care, including commissioning and planning processes
• Knowledge of MHA s117, Mental Capacity Act and Care and Treatment reviews
• Have knowledge and understanding of key legislation for people with LD and Autism and current priorities for this cohort
• Experience of managing and/ or mentoring people in teams

Analytical

Essential

• Ability to analyse & evaluate complex issues where information may be conflicting, using experience to make recommendations and escalate where appropriate
• Demonstrated capability to act upon incomplete information, using experience to support decision making
• Experience of setting up and implementing internal processes and procedures
• Demonstrate problem solving skills with an ability to respond to sudden & unexpected demands

Communication & Relationship Skills

Essential

• Able to build purposeful relationships with external partners, and independent practitioners
• Verbal reasoning and influencing skills
• Ability to work effectively, with good leadership and management skills, in an environment of multiple stakeholders and services
• Effective communication and presentation skills, able to communicate concepts to a wide range of audiences, influencing people to support service changes, including presentations and meetings
• Establishing and maintaining credibility and effective partnership working with key stakeholders
• Experience of managing and motivating a team and reviewing performance of the individuals

Planning Skills

Essential

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly and in response to fluctuating demands
• Must be able to prioritise own work effectively and be able to direct activities of others
• Able to work flexibly with a level of autonomy

Physical Skills

Essential

• Working knowledge of Microsoft Office with intermediate keyboard skills
• Ability to utilise virtual technology (Microsoft TEAMs) and AI where appropriate

Equality and Diversity

Essential

• Understanding of and commitment to equality of opportunity and good working relationships

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Other

Essential

• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner
• Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals
• Experience of managing a team without direct line management
• Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.
• Full driving licence

Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area Evidence of continued professional development Experience of working with people with learning disability, autism, mental health and complex needs Experience and in-depth knowledge of Mental Capacity Act (2005), Best Interest and Least Restrictive Practice Experience of managing risks and reporting Understanding of the public sector Demonstrated experience in a Health or Social Care environment. Good understanding of the structure of both the NHS and Social Care, including commissioning and planning processes Knowledge of MHA s117, Mental Capacity Act and Care and Treatment reviews Have knowledge and understanding of key legislation for people with LD and Autism and current priorities for this cohort Experience of managing and/ or mentoring people in teams Analytical Essential Ability to analyse & evaluate complex issues where information may be conflicting, using experience to make recommendations and escalate where appropriate Demonstrated capability to act upon incomplete information, using experience to support decision making Experience of setting up and implementing internal processes and procedures Demonstrate problem solving skills with an ability to respond to sudden & unexpected demands Communication & Relationship Skills Essential Able to build purposeful relationships with external partners, and independent practitioners Verbal reasoning and influencing skills Ability to work effectively, with good leadership and management skills, in an environment of multiple stakeholders and services Effective communication and presentation skills, able to communicate concepts to a wide range of audiences, influencing people to support service changes, including presentations and meetings Establishing and maintaining credibility and effective partnership working with key stakeholders Experience of managing and motivating a team and reviewing performance of the individuals Planning Skills Essential Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly and in response to fluctuating demands Must be able to prioritise own work effectively and be able to direct activities of others Able to work flexibly with a level of autonomy Physical Skills Essential Working knowledge of Microsoft Office with intermediate keyboard skills Ability to utilise virtual technology (Microsoft TEAMs) and AI where appropriate Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Autonomy Essential Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Other Essential An ability to maintain confidentiality and trust Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change Commitment to continuing professional development Professional calm and efficient manner Effective organiser Demonstrate a strong desire to improve performance and make a difference by focusing on goals Experience of managing a team without direct line management Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users. Full driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Surrey and Sussex ICB

Address

Duke Street

Surrey

GU21 5BH

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Employer details

Employer name

Surrey and Sussex ICB

Address

Duke Street

Surrey

GU21 5BH

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Job summary

Are you an experienced NHS professional with a strong understanding of commissioning, Section 117 aftercare and partnership working?

We are looking for an experienced and motivated Band 6 Practitioner to join our Learning Disability, Autism and Mental Health team.

This is a key role supporting the effective delivery and governance of Section 117 aftercare arrangements, with a particular focus on the non-clinical commissioning, funding, financial and operational aspects of S117.

This is an opportunity to play a key role in developing a consistent, sustainable and robust approach to S117 commissioning across Surrey and Sussex.

You will work within a multidisciplinary team alongside clinical, commissioning, finance and operational colleagues, with opportunities to contribute to wider strategic development across mental health, learning disability and autism.

If you are passionate about improving the way S117 services are commissioned and funded, and want to make a difference to the experience and outcomes of people receiving aftercare, we would welcome your application.

Main duties of the job

About you

You will have:

Significant experience within NHS commissioning, mental health, learning disability, autism or related services.

A strong understanding of Section 117 aftercare and the LDA programme, and the interface between health and social care.

Experience of managing complex commissioning, funding or financial issues.

The ability to interpret and apply legislation, guidance and local commissioning arrangements.

Experience of working across organisational boundaries and resolving complex issues with multiple stakeholders.

Strong analytical, negotiation and communication skills.

The ability to manage competing priorities and work independently.

Experience of providing advice and guidance to colleagues and senior stakeholders.

You will be confident working with complex information and able to translate legislation, policy and commissioning requirements into practical solutions.

About us

The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.

Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health andproactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.

Job summary

Are you an experienced NHS professional with a strong understanding of commissioning, Section 117 aftercare and partnership working?

We are looking for an experienced and motivated Band 6 Practitioner to join our Learning Disability, Autism and Mental Health team.

This is a key role supporting the effective delivery and governance of Section 117 aftercare arrangements, with a particular focus on the non-clinical commissioning, funding, financial and operational aspects of S117

Main duties of the job

You will have:

• Significant experience within NHS commissioning, mental health, learning disability, autism or related services.
• A strong understanding of Section 117 aftercare and the LDA programme, and the interface between health and social care.
• Experience of managing complex commissioning, funding or financial issues.
• The ability to interpret and apply legislation, guidance and local commissioning arrangements.
• Experience of working across organisational boundaries and resolving complex issues with multiple stakeholders.
• Strong analytical, negotiation and communication skills.
• The ability to manage competing priorities and work independently.
• Experience of providing advice and guidance to colleagues and senior stakeholders.

You will be confident working with complex information and able to translate legislation, policy and commissioning requirements into practical solutions.

This is an opportunity to play a key role in developing a consistent, sustainable and robust approach to S117 commissioning across Surrey and Sussex.

You will work within a multidisciplinary team alongside clinical, commissioning, finance and operational colleagues, with opportunities to contribute to wider strategic development across mental health, learning disability and autism.

If you are passionate about improving the way S117 services are commissioned and funded, and want to make a difference to the experience and outcomes of people receiving aftercare, we would welcome your application.

About us

The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.

Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health andproactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.