Job description

Job responsibilities

Care Navigators are the first point of contact for patients and visitors to the practice by phone, in person and through online systems. The role is central to how the practice functions day to day and requires someone who is calm, organised and genuinely committed to helping patients access the right care.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience in a busy customer-facing or administrative role, where dealing with people and managing competing demands was a core part of the job
• Confident using the telephone and computers and standard office equipment; able to pick up new systems and processes without difficulty

Desirable

• Previous experience in an NHS or primary care setting
• Familiarity with SystmOne or a similar clinical system
• Experience of askmyGP or a similar online consultation or workflow tool
• Understanding of local health and care services and how they fit together
• Experience working in an environment where priorities shift and adaptability is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Debenham Group Practice

Address

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.debenhamgrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

As a Pharmacy Technician you will work as part of a multi-disciplinary team to improve the quality and safety of care offered to our patients. You will have regular contact with patients and working alongside pharmacists will help seek to reduce the workload of GP prescribers in practices. You will review hospital letters for further onward management, as well as review and authorising medications for patients

Person Specification

Qualifications

Essential

• Level 3 in Pharmaceutical Services and be registered with the GPhC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Howard House Surgery

Address

Howard House Surgery

31 Orwell Road

Felixstowe

Suffolk

IP11 7DD

United Kingdom

Employer's website

https://suffolkprimarycare.uk/howard-house-surgery/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

You will provide high-quality, patient-centred clinical care across the practices of the Eye locality Eye, Debenham, Mendlesham and Fressingfield as one of a team of four paramedics working together across these sites.

Your work will be centred primarily on home visits, alongside supporting care home ward rounds, running minor illness clinics, and taking on other clinical work as needed. The purpose of the role is to extend the reach and capacity of general practice: assessing, diagnosing and treating patients who would otherwise add to GP workload, and freeing GP time for the patients who need it most.

You will work within defined clinical protocols and scope of practice, with support and guidance from GPs, but you will be expected to function as a confident, autonomous clinician in your day-to-day decision-making, particularly in the home visiting setting.

All patients requiring a home visit are triaged and clinically assessed by a GP before allocation to you, so you will always be visiting with a clear clinical picture and rationale already established, and with a GP available to you throughout the day for advice or escalation.

You will need to demonstrate safe, sound clinical decision-making and strong assessment and diagnostic skills, and to prioritise and assess patient need appropriately, including making referrals for further investigation or care where necessary.

Key Responsibilities

Home Visits

Undertake home visits as your primary activity, attending patients who have been triaged and allocated to you by a GP, assessing and treating them in their place of residence across a wide range of urgent, same-day and chronic-disease-related needs.

Act as an autonomous clinician in the home setting, using sound clinical judgement and escalating to a GP where a case falls outside your scope of practice.

Prioritise and sequence home visits sensibly across the day, taking account of clinical urgency and geography across the four practices.

Care Home Support

Support care home ward rounds, working alongside GPs and care home staff to review and manage the needs of care home residents.

Identify and proactively manage patients at risk of deterioration or hospital admission, in line with locally agreed pathways.

Minor Illness Clinics

Run minor illness clinics, providing assessment, diagnosis and treatment at first point of contact for patients presenting with minor and same-day illness.

Diagnose and manage acute and chronic conditions, combining drug and non-drug treatment approaches into a coherent management plan.

Wider Clinical Duties

Take on ad hoc clinical work across the four practices as needed, in agreement with your line manager and the GPs you support.

Recognise, assess and refer patients presenting with mental health needs.

Undertake telephone triage as appropriate to support clinics, home visits and access to GPs.

Evaluate clinical information from examination and history-taking, and initiate appropriate treatment, referral, or hospital admission where required.

Signpost patients to other services within locally agreed healthcare pathways.

Maintain accurate, systematic documentation of all patient contacts and clinical care provided, including adverse events.

Advise and support patients on healthy lifestyles, health promotion and disease prevention.

Provide clinical advice to other members of the team where appropriate.

Support GPs with other clinical duties as required, for example assisting with ECGs or other nursing tasks where a nurse is not available.

Responsibilities underpinning the role

Build and maintain good working relationships across all four practices and with the wider community team and aligned care homes.

Plan and organise your workload in coordination with the wider paramedic team, and support colleagues, patients and carers.

Contribute to how the team organises and coordinates its work across the four practices and be open to taking on wider coordination responsibilities within the team as it develops.

Enrol in, undertake and qualify from the FCP/Advanced Practice roadmap to practice.

Attend meetings relevant to your role, as agreed with your line manager.

Undertake any other duties commensurate with your grade, as agreed with your line manager.

Professional

Input to and extract information from clinical IT systems.

Work collaboratively with other members of the healthcare team, including care home staff, the ambulance service and secondary care.

Help maintain the wellbeing of patients and staff in accordance with practice and Suffolk Primary Care policies.

Undertake clinical audits in line with the organisation's clinical audit plan and participate in equipment testing and research as required.

Contribute to the analysis of information to inform future development of the service.

Participate and contribute to clinical meetings.

Identify risks to service provision and raise them with the Clinical Lead.

Work within the requirements of data protection legislation as it applies to patient records.

Adhere to the HCPC Code of Professional Conduct and practise at all times within your scope of professional practice.

Maintain current professional registration and indemnity.

Person Specification

Qualifications

Essential

• Registered Paramedic with current HCPC registration
• Minimum of three years' post-registration experience, with demonstrable experience of using diagnostic skills
• Working towards, or already meeting, level 7 capabilities and the clinical pillar competencies of the Advanced Clinical Practice Framework

Desirable

• Independent prescribing qualification

Experience

Essential

• Experience of dealing with vulnerable patients

Desirable

• Evidence of working in a community or primary care setting, including home visiting
• Experience teaching or supporting junior staff or students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suffolk Primary Care

Address

Debenham Surgery

20 Low Road

Debenham

STOWMARKET

Suffolk

IP14 6QU

United Kingdom

Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Dispenser is responsible for the safe, efficient, and accurate preparation and dispensing of medications in line with legal and clinical standards. Working as part of the dispensary team, you will ensure high standards of service to patients whilst contributing to the smooth day-to-day operation of the dispensary, including stock management, prescription processing, and administrative duties. The role requires strict attention to detail, confidentiality, and adherence to Standard Operating Procedures (SOPs) at all times.

Responsibilities

Dispensing & Patient Services

Dispense and issue medications in accordance with legal requirements and SOPs.

Hand out prescriptions to patients, checking exemptions and collecting appropriate charges (NHS and private).

Provide dosette boxes and support patients with medication queries or concerns.

Liaise with GPs or review patient records where prescription appropriateness is in question.

Process repeat prescriptions in line with protocols.

Administrative Duties

Maintain accurate electronic records, including CD (Controlled Drugs) registers.

Sort, endorse, and submit prescriptions for reimbursement via NHS Prescription Services (NHSBSA).

Action prescription-related messages, tasks, and emails (e.g. AskmyGP or SystmOne notifications).

Support audits, including DSQS patient reviews and internal compliance checks.

Stock & Inventory Management

Order, receive, and check deliveries; process discrepancies and credit claims.

Rotate stock, remove expired medications, and ensure safe storage of drugs, including refrigerated items.

Carry out regular stock checks and maintain appropriate stock levels to avoid wastage.

Manage and safely dispose of pharmaceutical waste and returned medications, including controlled drugs.

Compliance & Quality Assurance

Ensure dispensing practices meet all legal and ethical standards.

Participate in the implementation and review of SOPs following legislative or procedural changes.

Action MHRA drug alerts and recalls appropriately.

Maintain cleanliness and safety of dispensary workspaces and equipment.

Team Support & Professional Development

Provide support and cover for team members during absences.

Attend and contribute to dispensary meetings.

Remain up to date with developments in dispensing practice, policies, and systems.

Assist in training or mentoring junior staff where appropriate.

Training and Qualifications

NVQ Level 2 in Pharmacy Services (or equivalent) is essential.

Commitment to continued professional development and refresher training.

Understanding of data protection and patient confidentiality obligations.

Person Specification

Experience

Essential

• Experience working in a dispensary or pharmacy environment

Desirable

• Experience working in a GP practice or NHS primary care setting

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (or equivalent recognised qualification)
• GCSE grade A to C in English and Maths

Desirable

• NVQ Level 3 or additional pharmacy/medicines training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Debenham Group Practice

Address

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

United Kingdom

Employer's website

https://www.debenhamgrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• Registered pharmacy technician with the GPhC
• Diploma Level 3 in pharmacy services, or equivalent

Experience

Essential

• have strong experience in either a community pharmacy or a primary care setting;
• be confident in analysing and presenting information to health professionals;
• have experience of implementing and promoting cost-effective strategies;
• have the ability to interpret complex clinical information and present it in suitable formats, to a variety of people from professional and non-professional backgrounds.
• be able to work calmly and professionally as part of a team, with the ability to multi-task.
• have a strong command of written and spoken English, with an excellent telephone manner.
• have good time management skills and the ability to follow protocols and/or instruction
• good attention to detail is essential.

Experience

Essential

• have strong experience in either a community pharmacy or a primary care setting;
• be confident in analysing and presenting information to health professionals;
• have experience of implementing and promoting cost-effective strategies;
• have the ability to interpret complex clinical information and present it in suitable formats, to a variety of people from professional and non-professional backgrounds.
• be able to work calmly and professionally as part of a team, with the ability to multi-task.
• have a strong command of written and spoken English, with an excellent telephone manner.
• have good time management skills and the ability to follow protocols and/or instruction
• good attention to detail is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

31 Orwell Road

Felixstowe

Suffolk

IP11 7DD

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• As agreed in co-operative practice with colleagues, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone/video consultations and queries, visiting patients at home, On Call, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion. To include the designated share of workflow and pathology reports.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Engaging with activities such as the QOF, LES/DES and other additional work essential for providing a full service for patients
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) and the CCG whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Duty GP Responsibilities

Responsible for overseeing the clinical workflow, triaging requests and supporting the sorting team in allocating workload appropriately

Responding to urgent online request requests and any medical emergencies in the practice

Supporting other clinicians in the building as needed

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, CQC
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the housekeeping and updating of computer-based patient records.
• To comply with the Practice IT policy
• Contributing to read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Person Specification

Experience

Essential

• Chronic disease management
• Primary prevention and screening services
• Clinical governance
• Delivery of QOF targets
• Self-audit and reflection
• Working as part of a multi-disciplinary team

Desirable

• Working in Primary Care
• Working with SystmOne
• Willingness to use online platform for patient access
• Interest in a particular disease area and willingness to take on a leadership role in this area

Qualifications

Essential

• Full GMC registration with licence to practice
• Entry on Medical Performers List
• General Practice (Vocational Training Scheme) trained/Certificate of Completion (CCT) in General Practice/Certificate confirming Eligibility for General Practice Registration (CEGPR) or equivalent
• Holder of MRCGP or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derby Road Practice

Address

52 Derby Road

Ipswich

IP3 8DN

United Kingdom

Employer's website

https://www.derbyroadpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• As agreed in co-operative practice with colleagues, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone/video consultations and queries, visiting patients at home, On Call, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion. To include the designated share of workflow and pathology reports.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Engaging with activities such as the QOF, LES/DES and other additional work essential for providing a full service for patients
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) and the CCG whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Duty GP Responsibilities

Responsible for overseeing the clinical workflow, triaging requests and supporting the sorting team in allocating workload appropriately

Responding to urgent online request requests and any medical emergencies in the practice

Supporting other clinicians in the building as needed

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, CQC
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the housekeeping and updating of computer-based patient records.
• To comply with the Practice IT policy
• Contributing to read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Person Specification

Experience

Essential

• Chronic disease management
• Primary prevention and screening services
• Clinical governance
• Delivery of QOF targets
• Self-audit and reflection
• Working as part of a multi-disciplinary team

Desirable

• Working in Primary Care
• Working with SystmOne
• Willingness to use online platform for patient access
• Interest in a particular disease area and willingness to take on a leadership role in this area

Qualifications

Essential

• Full GMC registration with licence to practice
• Entry on Medical Performers List
• General Practice (Vocational Training Scheme) trained/Certificate of Completion (CCT) in General Practice/Certificate confirming Eligibility for General Practice Registration (CEGPR) or equivalent
• Holder of MRCGP or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derby Road Practice

Address

52 Derby Road

Ipswich

IP3 8DN

United Kingdom

Employer's website

https://www.derbyroadpractice.co.uk/ (Opens in a new tab)