Job description

Job responsibilities

Job Overview

The Medical Receptionistis the first point of contact for our Practice. Your goal is to provide a professional, welcoming environment for patients while ensuring the efficient coordination of healthcare services. You will facilitate clear communication between patients, the clinical team, and external healthcare agencies.

• Front-of-House: Greet patients and visitors warmly, directing them to the appropriate clinician or service.

• Appointment Management: Maintain the practice scheduling system, processing requests for appointments, home visits, and telephone consultations.

• Communication: Manage incoming and outgoing mail, take accurate messages, and handle telephone inquiries efficiently.

• Prescription Support: Process repeat prescription requests according to practice guidelines, coordinating with the Patient Liaison Officer.

• Records: Maintain accurate filing systems (digital and physical) and ensure timely data entry into patient records.

• Clerical Support: Provide general assistance to clinical and management staff, including word processing, scanning, and photocopying.

• Supply Management: Monitor and reorder stationery and medical supplies to ensure the practice remains fully stocked.

• Security: Manage the opening and locking of premises and adhere strictly to security protocols.

• Environment: Keep reception, waiting areas, and notice boards tidy. Ensure consulting rooms are cleared and restocked daily.

• Facilities: Assist with staff refreshments and maintain cleanliness in the kitchen area.

You will have access to sensitive patient data and business information. You must:

• Maintain absolute confidentiality regarding patient and staff records.

• Only share information with authorized individuals in line with Practice policies and data protection legislation.

• Risk Management: Identify and report potential workplace hazards and adhere to infection control procedures.

• Quality Control: Take accountability for your work, suggest improvements for team performance, and participate in clinical audits when required.

• Inclusivity: Respect the privacy, dignity, and diverse needs of all patients and colleagues, providing non-judgmental support to everyone.

• Growth: Participate in annual performance reviews and take ownership of your professional development and training.

• Collaboration: Communicate clearly and effectively with team members and adapt your communication style to meet the specific needs of patients (e.g., those with hearing or language barriers).

Person Specification

Experience

Essential

• GP Receptionist experience

Desirable

• SystmOne Experience

Qualifications

Essential

• GCSE grade

Desirable

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Stanhope Mews West Surgery

Address

7 Stanhope Mews West

London

SW7 5RB

United Kingdom

Employer's website

https://stanhopemewswest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Direct Patient Care:

   • Conduct patient consultations, including taking medical histories and performing physical examinations.
   • Administer vaccinations, including childhood immunisations, travel vaccines, and flu shots.
   • Perform diagnostic tests, such as blood pressure monitoring, blood tests, and ECGs.
   • Provide wound care, dressings, and removal of sutures.

2. Chronic Disease Management:

   • Manage and monitor patients with chronic conditions such as diabetes, asthma, and hypertension.
   • Develop and review individual care plans in collaboration with patients and other healthcare professionals.
   • Educate patients on managing their conditions, including medication management and lifestyle changes.

3. Health Promotion and Disease Prevention:

   • Conduct health assessments and screenings, including cervical smears, sexual health services, and smoking cessation support.
   • Provide health education and promotion activities to encourage healthy lifestyles.
   • Offer family planning advice and contraceptive services.

4. Administrative Duties:

   • Maintain accurate and up-to-date patient records using the practice's electronic health records (EHR) system.
   • Assist in the development and implementation of practice policies and procedures.
   • Participate in audit and quality improvement initiatives to enhance patient care.

5. Collaboration and Communication:

   • Work closely with GPs, healthcare assistants, and other members of the practice team to coordinate patient care.
   • Liaise with external agencies and services, such as hospitals and community services, to ensure continuity of care.
   • Participate in team meetings, case conferences, and professional development sessions.

6. Professional Development:

   • Stay current with nursing practice developments, guidelines, and regulations.
   • Participate in ongoing training and continuing professional development (CPD) activities.
   • Supervise and mentor junior staff and student nurses as required.

Person Specification

Qualifications

Essential

• Registered Nurse (RN) with valid Nursing and Midwifery Council (NMC) registration.

Experience

Essential

• Registered Nurse (RN) with valid Nursing and Midwifery Council (NMC) registration.
• Proven experience in a primary care or community nursing setting.
• Strong clinical skills, including phlebotomy, immunisation, and chronic disease management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organisational and time-management abilities.
• Proficiency in using electronic health records (EHR) and other medical software.

Desirable

• Additional qualifications or certifications in areas such as chronic disease management, family planning, or health promotion.
• Experience with NHS systems and protocols.
• Knowledge of local health and social care services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stanhope Mews West Surgery

Address

7 Stanhope Mews West

London

SW7 5RB

United Kingdom

Employer's website

https://stanhopemewswest.co.uk/ (Opens in a new tab)