Job description

Job responsibilities

The BEC Treatment Centre is based at the Shelley Manor Private Suite, and we are working to provide on the day clinical capacity to support our four member practices by offering GP and ANP on the day appointments for practices to book into. We are also offering HCA, smear clinics, MSK, and Respiratory Nurse appointments, with plans for additional services to be developed over time.

As the service is continually evolving, we are looking to recruit a Salaried GP to work within our Treatment Centre Service, for up to 3 sessions per week.

Main duties of the job

Provide up to 3 clinical sessions Thursday 16.00-20.00, Saturday 09.00-13.00/13.00-17.00 from the Treatment Centre seeing patients from all 4 practices.

Working with the Lead GP for Treatment Centre.

Provide clinical advice and guidance to the multi-disciplinary Treatment Centre team.

Maintain the highest clinical standards at all times and practices in accordance with accepted good medical practice and service standards.

Supports the development of PCN service delivery at the Treatment Centre

Person Specification

Experience

Essential

• Experience of S1 and understanding of working access multiple modules is desirable
• Evidence of interest in relevant additional clinical skills.

Qualifications

Essential

• GMC registered
• MBBS or equivalent medical degree
• MRCGP

Knowledge and Skills

Essential

• Excellent interpersonal and communication skills, using a range of methods, e.g. verbal written record keeping.
• Strong communication in English both written and spoken.
• Ability to listen and emphasise
• A solutions focused approach
• A passion for working within and supporting the multi-disciplinary team
• Demonstrates resilience in stressful situations
• Maintain sensitivity at all times to the emotional needs of the patient and their relatives
• To be competent to deal calmly and professionally with patients, relatives and work colleagues in a confidential and sensitive manner
• Takes pride in their work and have a strong sense of personal and team accountability
• Strong sense of commitment to openness, honesty and integrity in undertaking the role
• Good organisational skills and time keeping
• To be flexible and multi skilled to ensure the priorities of the PCN can be met
• Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bournemouth East Collaborative PCN

Address

The Treatment Centre

First Floor

Beechwood Avenue

Bournemouth

Dorset

BH5 1LX

United Kingdom

Employer's website

https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Flow & Access

Design and continually refine the appointment system (urgent and routine appointments) in line with national requirements and after consultation with the partners

Monitor daily and weekly demand against capacity across all clinician types (GP, nursing, HCA, paramedic, pharmacist, physiotherapist) and adjust rotas accordingly.

Monitor DNA rates and oversee reminder systems; identify and act on patterns in non-attendance.

Produce regular reporting on appointment utilisation, time-to-third-available-appointment and escalate risks to the Business Manager and partners.

Support the development and day-to-day management of digital access channels (online consultation/triage tools, NHS App,)

Staff & Rota Management

Oversee rotas for the patient services team ensuring adequate cover at peak times and during absence.

Provide day-to-day line management, supervision and support to the Patient Services Team Lead and administrative teams, including supervision of induction, training, appraisal and performance management.

Lead recruitment processes for operational/administrative roles, in conjunction with the Business Manager.

Manage staff annual leave, sickness absence reporting and return-to-work processes.

Coordinate administration of clinical team rotas, ensuring rota schedules meet requirements set by the partners

Support the Business Manager with disciplinary, grievance and capability processes for operational/administrative staff, escalating as appropriate.

Facilities, IT & Systems

Act as first point of contact for clinical system (SystmOne) and telephony issues, liaising with IT support and the ICB as required.

Ensure health and safety, fire safety and infection control policies are implemented and maintained on a day-to-day basis.

Carry out or coordinate workplace risk assessments and act as a nominated fire warden, escalating significant risks to the Business Manager.

Quality, Compliance & Patient Experience

Manage the day-to-day handling of patient complaints, feedback and significant events relating to operational matters, in line with practice policy. Escalate high risk complaints to the business manager.

Support CQC readiness by ensuring operational evidence (policies, training records, incident logs) is current and accessible.

Maintain an oversight of QOF and LCS provision to ensure that the surgery meets its targets in an efficient and well planned way

Promote a positive patient experience across all front-of-house and administrative touchpoints.

Working Relationships

Report regularly to the Business Manager on operational performance, risks and staffing matters.

Liaise with GP partners on changes to appointment systems, triage models or rota structures, particularly where these affect clinical workload.

Other Duties

This job description reflects the current requirements of the post. As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post-holder. The post-holder may be required to undertake other duties as may reasonably be required, commensurate with the level and nature of the post

Person Specification

Qualifications

Essential

• Evidence of ongoing management/leadership development
• GCSE (or equivalent) English and Maths grade C/4 or above
• Safeguarding training (e.g. Level 2), or willingness to undertake

Desirable

• Management or business-related qualification, e.g. ILM, CMI
• Qualification or training in healthcare/primary care management
• Educated to degree level, or equivalent experience

Other Requirements

Essential

• Satisfactory enhanced DBS check
• Right to work in the UK

Skills and Knowledge

Essential

• Strong organisational skills with the ability to manage competing priorities
• Confident user of Microsoft Office (Excel, Outlook, Word)
• Effective written and verbal communication skills
• Ability to lead, motivate and develop a team
• Sound judgement and problem-solving skills, including under pressure
• Understanding of confidentiality and data protection (GDPR) principles

Desirable

• Knowledge of QOF and the GP contract
• Knowledge of NHS access and patient experience targets

Experience

Essential

• Experience in an operational or office management role, ideally in a GP Primary Care Setting
• Experience managing staff rotas and supervising a team
• Experience handling complaints or service issues professionally
• Experience working with data/reporting to monitor service performance

Desirable

• Experience within a multi-disciplinary healthcare or NHS setting
• Experience working with a TPP SystmOne
• Experience of CQC inspection processes

Personal Qualities

Essential

• Calm, approachable and resilient under pressure
• Collaborative approach, able to work effectively with GP partners, business manager and wider staff group
• Committed to patient-centred, high-quality service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southbourne Surgery

Address

Southbourne Surgery

337 Main Road

Emsworth

Hampshire

PO10 8JH

United Kingdom

Employer's website

https://southbournesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Title - Salaried GP, Visiting Team, Enhanced Care Team, Bournemouth East Collaborative PCN

Contract Type-Permanent

Hours - 3-4 sessions a week- Monday, Wednesday, Thursday 09.00-13.00, Optional Friday

Salary - £12,194.00 per session per year

Location - Enhanced Care Team, based at Shelley Manor Medical Centre, Bournemouth

About us

Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.

Practices part of the PCN are -

Beaufort Road Surgery

Littledown Surgery

Shelley Manor and Holdenhurst Road Medical Centre

Southbourne Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces, with excellent transport links, schools, places of interest for the whole family and an abundance of restaurants and bars.

Our Network teams include -

Enhanced Care Visiting team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Clinical Pharmacist.

BEC Treatment Centre working out of the Treatment Centre at Shelley Manor Medical Centre supported by GPs, ANPs, Respiratory Nurse and HCAs.

First Contact Physiotherapy Practitioner service.

Digital Lead, Digital Care Coordinator, Digital Champions.

Pharmacy team comprising of Clinical Pharmacists, Pharmacy Technicians and Care Co-ordinator.

Mental Health practitioners.

Health & Wellbeing Coaches and Social Prescribers within Help and Care team.

Our Enhanced Care Team is a multi-disciplinary team based at Treatment Centre, Shelley Manor Medical Centre that provided support to our aligned Care Homes, our proactive frailty support and acute visiting service to housebound patients.

We would ideally like a GP alongside the Lead GP and Lead ANP for the Enhanced Care Team, deputising for the Lead GP when required. The role will predominantly deliver acute visits to our housebound patients but will also be involved in the training and support of our aligned Care Home staff, as well a broader education and development for the communities served by the PCN.

Main duties of the job

Provide 3- 4 acute visiting sessions- Monday, Wednesday, Thursday, Optional Friday 09.00-13.00

A minimum of 5 visits per session would be expected, subject to clinical complexity and geographical distance.

Provide cover when required for the Care Home round calls.

Working with the Lead GP for Enhanced Care Team.

Provide palliative care and lead the PCN palliative MDT.

Provide remote consultation by phone where appropriate.

Provide clinical advice and guidance to the multi-disciplinary Enhanced Care Team.

Training and support of our aligned Care Home staff

Supports the development of PCN service delivery within the Enhanced Care Team.

Maintain the highest clinical standards at all times and practices in accordance with accepted good medical practice and service standards.

What we need from you -

Essential

GMC registered.

MBBS or equivalent medical degree

MRCGP

Experience of S1 and understanding of working access multiple modules.

Evidence of interest in relevant additional clinical skills.

Enhanced DBS Clearance.

Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

Owner of vehicle and a hold a full UK driving licence

Essential

Excellent interpersonal and communication skills, using a range of methods, e.g. verbal, written, record keeping.

Strong communication in English, both written and spoken.

Ability to listen and emphasise.

A solutions focused approach.

A passion for working within and supporting the multi-disciplinary team.

Demonstrates resilience in stressful situations.

Maintain sensitivity at all times to the emotional needs of the patient and their relatives.

To be competent to deal calmly and professionally with patients, relatives and work colleagues in a confidential and sensitive manner.

Takes pride in their work and have a strong sense of personal and team accountability.

Strong sense of commitment to openness, honesty and integrity in undertaking the role.

Good organisational skills and time keeping.

To be flexible and multi skilled to ensure the priorities of the PCN can be met.

Equality & Diversity

Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.

The PCN is a friendly, flexible, forward thinking and a supportive Network.

We can we offer you in return -

Our PCN reflects the NHS values of working together for our patients and the communities we serve; we will support you with a robust induction programme to help you achieve your full potential and highlight areas of training to ensure good progression.

We highly value a teamworking ethos and strongly promote a culture of support and development for our staff. Monthly peer support supervision is provided.

All our mandatory learning opportunities are free to all employees, and many can be used towards revalidation for those with a professional qualification.

You will have the option to work flexibly, enabling you to better achieve a genuine balance between your work life and your personal life and a competitive salary and opportunity to join the NHS pension scheme.

Other benefits include

Working with a friendly, encouraging, and supportive team

6 weeks annual leave plus Bank Holidays pro rata to sessions worked

One week study leave per year

Mileage costs covered at HMRC rate.

Free parking on site

Access to health service discounts online - Blue Light Card, where well-known brands offer discounts to NHS employees.

Employee Assistance Programme

Free flu jabs

Enhanced sick pay after qualifying period

Network events

Dedicated support for health and wellbeing for all PCN staff

Staff friendly policies to support work-life balance.

Cycle to work scheme - after successful probationary period

Staff events, functions

Equal opportunity

Bournemouth East Collaborative PCN is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Immigration Act 2016

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK, prior to the interview. In completing this application, you are giving Bournemouth East Collaborative PCN permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Bournemouth East Collaborative PCN.

Bournemouth East Collaborative PCN is not a Tier Sponsor.

Bournemouth East Collaborative PCN reserves the right to close this vacancy early should we receive sufficient applications.

If you would like to discuss the post please contact Samantha Stanley, PCN Operations & Service Manager, [email protected]. We would be happy to discuss the post informally and arrange a visit to the Enhanced Care Team office, Treatment Centre, which is based at Shelley Manor Medical Centre.

Expressions of interest should be emailed to Sam along with a current CV.

Closing date for expressions of interest 4th September 2026

Employer's website

https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)

Person Specification

Knowledge and Skills

Essential

• Excellent interpersonal and communication skills, using a range of methods, e.g. verbal, written, record keeping.
• Strong communication in English, both written and spoken.
• Ability to listen and emphasise.
• A solutions focused approach.
• A passion for working within and supporting the multi-disciplinary team.
• Demonstrates resilience in stressful situations.
• Maintain sensitivity at all times to the emotional needs of the patient and their relatives.
• To be competent to deal calmly and professionally with patients, relatives and work colleagues in a confidential and sensitive manner.
• Takes pride in their work and have a strong sense of personal and team accountability.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.
• Good organisational skills and time keeping.
• To be flexible and multi skilled to ensure the priorities of the PCN can be met.

Qualifications

Essential

• GMC registered.
• MBBS or equivalent medical degree
• MRCGP

Experience

Essential

• Experience of S1 and understanding of working access multiple modules.
• Evidence of interest in relevant additional clinical skills.
• Enhanced DBS Clearance.
• Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.
• Owner of vehicle and a hold a full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bournemouth East Collaborative PCN

Address

The Treatment Centre

First Floor

Beechwood Avenue

Bournemouth

Dorset

BH5 1LX

United Kingdom

Employer's website

https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)