Job description

Job responsibilities

Main Duties and responsibilities

The list of duties below is not exhaustive and may be subject to change as deemed necessary

• Meeting, greeting and directing visitors
• Greeting patients
• Booking, changing and cancelling appointments
• Receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies
• Dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies
• Processing prescription requests
• Liaising with the in-house pharmacy team and external pharmacies
• Scanning incoming documents and forwarding to the most appropriate person or team
• Readcoding and summarising patient records
• Filing and retrieving paper records
• Sending and receiving faxes and emails. Log and process as required
• Chaperoning
• Copying of patient records for solicitors requests
• Franking and sending post
• Opening incoming post
• Receiving and processing samples from patients
• Contacting patients to arrange follow ups from incoming letters or test results, as required
• Typing and sending referrals
• Dealing with all patient referral related queries
• Perform any other tasks as requested by Partners and Management team, as requested
• Clinical Correspondence

Confidentiality

In the performance of their duties administrative staff may have access to sensitive and confidential information relating to patients and carers, other practice staff and healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Equality and diversity

Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual.

Communication

Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.

Personal/Professional Development

Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning.

Health and Safety

To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health and Safety Policy, identifying risks and undertaking duties in a way that manages risks.

Hours of work - 37 hours per week***Part-time or Job share will be considered***

Hours Negotiable - to be agreed

Rate of pay - £12.90 per hour

Person Specification

Qualifications

Essential

• GP experience.
• IT skills.
• Communication skills.

Desirable

• Knowledge of clinical systems - EMIS, Docman, AccuRx.
• Customer service experience.

Experience

Essential

• GP experience

Desirable

• Customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sides Medical Centre

Address

Moorside Road

Swinton

Manchester

M27 0EW

United Kingdom

Employer's website

https://www.sidesmedicalcentre.co.uk/home/ (Opens in a new tab)