Job description

Job responsibilities

JOB PURPOSE

To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction. The postholder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively.

KEY TASKS AND RESPONSIBILITIES

To act as receptionist at the base, managing patient appointments, supporting Clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc.

To liaise with Despatch in the Call Centre and your Clinician to ensure that base appointments and home visits are completed in a timely fashion.

To drive the Shropdoc vehicle to home visits in a safe and competent manner.

To ensure that all kit is checked and available for both home and base appointments.

To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy.

BASE - Duties and Responsibilities

To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available.

To ensure that base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational.

All clinical kit is checked in conjunction with the Kit Checking and Sealing Process.

To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with Medicines Management Policy.

To support your Clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls

To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to Despatch.

To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment.

To carry out basic first response and fault-finding following failure of systems/technical equipment.

To provide clear and specific details to Despatch when reporting issues that require further investigation.

To log any incidents that occur on shift via Radar (for example, health and safety incidents, safe-guarding concerns etc).

To advise Clinicians of any drug or sundry shortages.

To witness the removal and re-stock of controlled drugs and sign your agreement.

To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items.

To keep Despatch appraised of clinical workload and any delay in seeing patients.

To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible.

To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support .

To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed.

HOME VISITS - Duties and Responsibilities

To ensure that the Clinician is always transported to home visits safely and with all clinical kit available

To maintain contact with Despatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base.

Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift.

Ensure full clinical kit is available on all home visits and that it is regularly checked and restocked in accordance with procedure.

To always use the TomTom satnav in the vehicle, even on short, local journeys

Support Clinician in locating the front door of properties and assist with carrying of kit

Report all arrival and departure times using the working times function of the TomTom

Provide an escort into the patients home at the request of the Clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required

Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required.

Record details of home visits on Vehicle and Kit log.

Maintain security of vehicle at all times.

To always abide by the rules of the Highway Code and the Driver and Vehicle Policy.

To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults.

ALL TIMES - Duties and Responsibilities

Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car.

Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures.

Be responsive in the case of a clinical emergency and support your clinician appropriately.

Ensure all statutory and mandatory E-learning training is up to date and complete and attend any statutory and mandatory in-person training as requested.

To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns.

To actively participate in the training and mentoring of any new members of staff.

To attend base meetings or other scheduled operational training when requested.

To undertake any other duties of a similar nature consistent with the responsibilities of the post.

To have good understanding of Shropdoc policies and procedures, in particular those pertaining to your role.

To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift.

Ensure good communication skills are used with patients, members of the public and health care professionals and that complaints, compliments or concerns are responded to appropriately.

Person Specification

Qualifications

Essential

• Full driving licence (minimum of 2 years driving experience) with the ability to drive safely and legally for work purposes.
• Good general education.
• Must be able to undertake relevant mandatory and statutory training required for the role.

Personal Attributes

Essential

• Caring, compassionate and patient focused.
• Excellent verbal communication and interpersonal skills.
• Personal Attributes
• Reliable, punctual and trustworthy.
• Calm, professional, discreet and respectful of patient confidentiality.
• Ability to work independently and as part of a team.
• Responsive to changing situation.
• Committed to promoting high standard of patient care.
• Diplomatic and tactful.

Desirable

• Demonstrates initiatives in identifying opportunities to improve the service.
• Demonstrates a willingness to develop new skills.

Experience

Essential

• Experience of providing professional and courteous service to members of public.
• Confident and competent driver with a strong commitment to passenger safety.
• Understanding of confidentiality data protection and professional boundaries.
• Basic IT skills and confidence using electronic systems to include email and bespoke systems (training given).

Desirable

• Experience in a patient-facing, customer-facing or public-facing role would be an advantage.
• Familiarity with rural driving and navigating unfamiliar locations.

Other

Essential

• Must be able to work unsocial shifts and flexibly (evenings, weekends and bank holidays).
• Able to demonstrate behaviours consistent with Shropdocs values: Community, Integrity, Development, Quality and Kindness.
• Satisfactory safer recruitment checks, which will include a DBS Check and driving licence checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Doctors Co-operative Limited ‘Shropdoc’

Address

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)

Job description

Job responsibilities

Shropdoc is a trusted, not-for-profit healthcare provider dedicated to delivering exceptional primary care services across England and Wales. Our mission is simple: to ensure every patient receives safe, responsive, and compassionate care when they need it most.

We provide a wide range of services, including Out of Hours GP care, urgent care triage, home visits, and face-to-face clinical support. Beyond urgent care, we proudly operate medical practices in Powys, strengthening access to high-quality healthcare for rural communities. Working in close partnership with the NHS and other health organisations, we are committed to innovation and collaboration that truly makes a difference.

As a GP in Presteigne, you will deliver patient-centred General Medical Services and help shape new models of rural primary care. This is more than a clinical role - its an opportunity to be part of a forward-thinking team enhancing primary, urgent care in rural settings. Youll play a vital role in supporting practice resilience, continuity of care, and improving health outcomes for local communities.

As we aspire to become a GMC teaching practice, this role offers an exciting opportunity for a GP who is keen to develop their career, contribute to clinical education, and help shape a supportive learning environment for future doctors.

The successful candidate will also have the opportunity, if desired, to become a GP Member at Shropdoc, supporting career development through the delivery of Out-of-Hours GP care across our wider service.

The responsibilities outlined below are intended to provide an overview of the role and are not an exhaustive list. The post holder may be required to undertake other reasonable duties and responsibilities in line with the nature of the role, as requested by their line manager or senior leadership. This flexibility is essential to meet the changing needs of the organisation and to support the effective delivery of services.

1. KEY TASKS AND RESPONSIBILITIES

Key Responsibilities

Purpose of the Post and General Responsibilities

• To provide General Medical Services to residents in Presteigne, Mid Powys and to provide service, support and advice aimed at developing excellence in general medical services to the community.
• This role will provide Salaried GP cover. This GP cover will consist of:

GP/Clinical Practice & Operational Delivery

• Deliver a first-class clinical service, ensuring safe, effective, and compassionate care.
• Provide direct clinical care through triage, face-to-face consultations, telephone/video consultations, and home visits.
• Promote evidence-based practice and clinical excellence.
• Contribute to innovative solutions for rural and urgent care within Powys.
• Embrace and promote the multidisciplinary team model, including remote consultation options.
• Take delegated responsibility for specific areas within the Quality Improvement Framework.
• Ensure compliance with National guidelines, National Planning Frameworks, and professional standards.
• Adhere to all Shropdoc and Practice policies and contractual requirements.

Prescribing

• Prescribe in line with local and national guidance, following Powys Teaching Health Board protocols.
• Promote generic prescribing wherever clinically appropriate.

Long-term Condition Management

• Provide effective management of long-term conditions (LTCs).
• Offer clinical supervision for other staff involved in LTC reviews and management.

Admin Tasks / Record keeping

• Complete administrative tasks promptly, including referrals, repeat prescriptions, and associated duties.
• Maintain accurate clinical records in line with best practice and regulatory guidance.

Governance and Risk Management

• Follow best practice through clinical guidelines and audit processes.
• Support continuous improvement and quality initiatives within the practice.
• Contribute to clinical governance, including audits, training, and policy development.
• Promote a culture of learning from complaints, incidents, and research.
• Assist the Lead GP and Head of Primary Care with:
• Monitoring quality and appropriateness of care.
• Peer support and review.
• Clinical protocol development.
• Incident and complaint investigations.

Leadership and Development

• Complete appraisal and revalidation processes accurately and on time.
• Provide clinical leadership during duty sessions, promoting high standards of care.
• Mentor and support Doctors in training, Nurses, and Allied Health Professionals.
• Participate in CPD activities and encourage lifelong learning within the team.
• Support practice development and innovation, including new technologies and service models.
• Act as a role model for professionalism and patient-centred care.
• Assist with workforce planning and recruitment.

Engagement

• Work collaboratively as part of the Practice Team, supporting safe alternatives to hospital admission.
• Share the practice workload equitably.
• Attend and contribute to practice meetings.
• Commit to self-learning and professional development.
• Support the Practice Management Team in achieving strategic objectives.

Location & Flexibility

• Primary base: Presteigne Medical Centre.
• Occasional travel between sites and attendance at external meetings may be required.
• Flexibility is essential; job plans may be adjusted to meet service needs during periods of change or crisis.

Review

This job description will be regularly reviewed. It is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time, and this will be subject to review in consultation with the post holder.

Person Specification

Qualifications

Essential

• > Full GMC Registration with License to Practice-
• - On the GMC GP Register*
• - On the Welsh Medical Performers List* (WPL)
• *or must be approved for both within 3 months of the interview date
• > Relevant Higher Degree e.g. MRCGP or Equivalent

Desirable

• > ''Training the Trainers'' qualification or experience as GP trainer would be an advantage

Other

Essential

• All applicants to have demonstrable skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues.

Teaching

Essential

• > Willingness to teach medical undergraduates and postgraduates.

Desirable

• > Evidence of organising programmes and teaching medical students and Junior Doctors would be an advantage.

Experience

Essential

• > Experience of NHS General Practice, UK hospital systems and be competent in, and able to apply, GMS knowledge confidently in accordance with the GMCs Good Medical Practice.
• > Experience in Primary Care.
• > Evidence of participation in clinical audit and understanding role of audit in improving medical practice. Knowledge or risk management
• > Comprehension of core philosophy and building blocks of Clinical Governance.

Desirable

• > Experience of Out of Hours and local NHS Services, not essential but good to have.
• > Leadership and People management experience.
• > Recent minor surgery experience would be an advantage.

Personal Attributes

Essential

• > Ability to cope with stressful situations calmly.
• > Excellent Communication, interpersonal, team-working and listening skills.
• > Good listening and motivational skills.
• > Good IT skills, including the use of email effectively.
• > Safe and effective written and verbal communication skills, including the experience of telephone consultation.

Desirable

• > Ability to work flexibly in response to the changing needs of unscheduled primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shropshire Doctors Co-operative Limited ‘Shropdoc’

Address

Presteigne Medical Centre

Lugg View

Presteigne

Powys

LD8 2RJ

United Kingdom

Employer's website

https://shropdoc.org.uk (Opens in a new tab)