Job description

Job responsibilities

Job Title: Treatment Room Nurse

Location: Salisbury House SurgeryResponsible to: Practice Manager / Lead NurseAccountable to: GP Partners

Job Purpose

The Treatment Room Nurse will work as an integral member of the practice nursing and wider multidisciplinary team, providing safe, effective and patient-centred nursing care to the practice population.

The post holder will be responsible for delivering a range of treatment room services, supporting the management of patients with both acute and ongoing healthcare needs and promoting health and wellbeing wherever appropriate.

The post holder will work within their professional competence and in accordance with current NMC standards, practice policies and relevant national guidance.

The post holder will undertake treatment room duties appropriate to their level of competence and training, which may include:

• Wound assessment, management and dressings
• Removal of sutures and clips
• Administration of medications and injections
• Vaccinations and immunisations in accordance with relevant protocols and Patient Group Directions
• Blood pressure monitoring
• ECG recording
• Urinalysis and specimen collection
• Routine health checks and observations
• NHS Health Checks, where appropriately trained
• Ear care, where appropriately trained
• Supporting seasonal vaccination programmes, including influenza and COVID-19
• Providing appropriate health promotion and lifestyle advice
• Recognising changes or deterioration in a patient's condition and escalating appropriately
• Providing patients and carers with appropriate information, advice and support
• Maintaining clear, accurate and contemporaneous patient records using the practice clinical system

The post holder will:

• Follow practice infection prevention and control policies at all times
• Maintain high standards of cleanliness and clinical safety within the treatment room
• Use appropriate personal protective equipment
• Follow procedures relating to the safe handling and disposal of clinical waste and sharps
• Support the safe cleaning, storage and use of clinical equipment
• Report infection control concerns promptly and appropriately

The post holder will:

• Administer medications safely and within their professional competence
• Work in accordance with prescriptions, Patient Specific Directions and Patient Group Directions as appropriate
• Ensure appropriate storage and monitoring of vaccines and medicines, including maintaining the cold chain
• Report medication errors, incidents or concerns in accordance with practice procedures

The post holder will:

• Recognise potential safeguarding concerns relating to children and vulnerable adults
• Follow practice safeguarding policies and procedures
• Escalate concerns promptly to the appropriate safeguarding lead
• Attend safeguarding training appropriate to the role

The post holder will:

• Maintain current NMC registration
• Work within the NMC Code and their own scope of professional competence
• Maintain professional knowledge through continuing professional development
• Attend relevant training, clinical updates and practice meetings
• Participate in clinical supervision, appraisal and performance reviews
• Recognise their own limitations and seek advice or support when required
• Maintain patient confidentiality at all times

The Treatment Room Nurse will work collaboratively with GPs, nurses, healthcare assistants, pharmacists, reception and administrative colleagues and other members of the multidisciplinary team.

The post holder will:

• Communicate effectively and professionally with colleagues and patients
• Contribute positively to the day-to-day running of the practice
• Participate in clinical and practice meetings where required
• Support colleagues during periods of increased demand
• Promote a positive, respectful and supportive working environment

The post holder will:

• Work in accordance with practice policies, procedures and clinical protocols
• Participate in clinical governance, audit and quality improvement activities where appropriate
• Report significant events, incidents, near misses and patient safety concerns
• Contribute to learning from incidents and implementing improvements
• Maintain awareness of relevant NICE, NHS and professional guidance applicable to the role

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare professionals.

All information must be treated confidentially and handled in accordance with practice policies, UK GDPR, data protection legislation and NHS requirements.

The post holder will support the practice's commitment to equality, diversity and inclusion and treat patients, carers and colleagues with dignity, courtesy and respect.

The post holder will take reasonable care for their own health and safety and that of others and will comply with practice health and safety policies and procedures.

This job description is intended to provide an overview of the main responsibilities of the role and is not exhaustive. Duties may develop or change according to the needs of the practice, following appropriate discussion with the post holder.

The post holder may also be required to undertake other reasonable duties appropriate to the nature and level of the role, provided they are within their professional competence.

Person Specification

Qualifications

Essential

• Qualifications
• Registered Nurse with current NMC registration
• Evidence of relevant continuing professional development
• Appropriate training/competency in treatment room procedures
• Experience
• Experience working as a registered nurse in a clinical healthcare setting
• Experience providing treatment room nursing care, including wound care and dressings
• Experience administering vaccinations, immunisations and injections
• Experience maintaining accurate and confidential clinical records
• Experience working effectively as part of a multidisciplinary team
• Knowledge, Skills and Personal Qualities
• Excellent communication and interpersonal skills
• Ability to work independently and manage own workload safely
• Good clinical assessment and decision-making skills
• Understanding of infection prevention and control
• Knowledge and understanding of safeguarding adults and children
• Understanding of confidentiality, information governance and patient safety
• Good IT skills and ability to use electronic patient record systems
• Ability to recognise and escalate clinical concerns appropriately
• Caring, compassionate and patient-focused approach
• Reliable, organised and able to prioritise effectively
• Commitment to maintaining professional standards and ongoing learning
• Ability to work flexibly to meet the needs of the practice

Desirable

• Qualifications and Training
• Previous training relevant to primary care or treatment room nursing
• Vaccination and immunisation training
• Wound care training
• NHS Health Check training
• Ear care/irrigation training
• Evidence of ongoing professional development relevant to general practice
• Experience
• Previous experience working within General Practice or Primary Care
• Experience working within a GP treatment room environment
• Experience delivering vaccination and immunisation programmes
• Experience with wound assessment and management
• Experience undertaking NHS Health Checks
• Experience supporting health promotion and disease prevention
• Knowledge and Skills
• Experience using SystmOne or a similar primary care clinical system
• Knowledge of primary care services and the wider NHS
• Understanding of Quality and Outcomes Framework (QOF) requirements
• Awareness of CQC standards relevant to nursing and primary care
• Knowledge of Patient Group Directions (PGDs) and Patient Specific Directions (PSDs)
• Ability to contribute to clinical audits and quality improvement
• Flexibility to support seasonal vaccination clinics and the wider nursing team when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Salisbury House Surgery

Address

Lake Street

Leighton Buzzard

Bedfordshire

LU7 1RS

United Kingdom

Employer's website

https://www.salisburyhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Medical Receptionist

Job Title: Medical ReceptionistHours: 26 hours per weekResponsible to: Practice Manager / Deputy Practice Manager

To provide a professional, efficient and welcoming reception service to patients and support the smooth day-to-day running of the practice.

The Medical Receptionist is often the first point of contact for our patients and therefore plays an important role in their experience of the practice. The successful candidate will need to communicate with compassion and professionalism while maintaining confidentiality and dealing effectively with a busy and varied workload.

• Answer incoming telephone calls and deal with patient enquiries appropriately.
• Use care navigation skills to help patients access the most appropriate member of the healthcare team or service.
• Book, amend and cancel appointments in accordance with practice procedures.
• Process requests and enquiries from patients, clinicians and other healthcare professionals.
• Accurately record and update patient information on the clinical system.
• Assist patients with general queries and explain practice procedures and available services.
• Manage incoming correspondence, tasks and electronic communications and direct these to the appropriate person or team.
• Liaise with hospitals, pharmacies, community services and other healthcare providers when required.
• Assist with administrative duties including scanning, filing, document processing and other general office tasks.
• Maintain patient confidentiality at all times and comply with information governance and data protection requirements.
• Recognise potentially urgent situations and escalate concerns appropriately in accordance with practice procedures.
• Deal with challenging or sensitive situations calmly, professionally and compassionately.
• Work collaboratively with GPs, nurses, healthcare professionals, reception colleagues and the wider practice team.
• Attend team meetings, training sessions and protected learning events as required.
• Undertake any other reasonable duties appropriate to the role to support the effective running of the practice.

The contracted hours for this position are 26 hours per week, worked as follows:

Monday: 8:30am 4:40pmTuesday: 8:30am 2:00pmWednesday: 8:30am 4:30pmThursday: 8:30am 2:00pmFriday: Usual non-working day

Flexibility is an important requirement of this position. Although Friday will normally be your non-working day, you will be required to work on Fridays when necessary to provide annual leave cover for other members of the reception team.

The post holder will have access to confidential information relating to patients, their families, practice staff and other healthcare professionals. All information must be treated in the strictest confidence and handled in accordance with practice policies, UK GDPR and relevant legislation.

All employees have a responsibility to take reasonable care of their own health and safety and that of colleagues, patients and visitors. The post holder will be expected to follow practice health and safety procedures and report any concerns appropriately.

The practice is committed to providing an inclusive environment for patients and staff. The post holder must treat everyone with dignity and respect and support the practice's commitment to equality, diversity and inclusion.

The successful candidate will receive appropriate induction and training and will be expected to participate in ongoing training and development relevant to their role.

Previous experience within a GP practice or NHS environment would be advantageous; however, we also welcome applications from candidates with strong customer service, reception or administrative experience who have the right attitude and are willing to learn.

This job description is intended as a guide to the main responsibilities of the role and may be amended from time to time to reflect the changing needs of the practice and primary care.

Person Specification

Experience

Essential

• Previous experience of working in a customer-facing, reception, administrative or similar role.
• Experience of dealing with members of the public both face-to-face and over the telephone.
• Experience of working as part of a team.
• Experience of managing a busy and varied workload.
• Experience of using IT systems and accurately entering or processing information.

Desirable

• Previous experience working within a GP practice, primary care or another NHS/healthcare setting.
• Experience using a GP clinical system such as SystmOne.
• Previous experience of care navigation or signposting patients to appropriate healthcare services.
• Knowledge of NHS primary care services and how a GP practice operates.
• Previous training or experience in information governance, confidentiality or data protection.

Qualifications

Essential

• Good standard of general education, including English and Maths or equivalent.
• Good written and verbal communication skills.
• Basic IT skills and confidence using computer systems.

Desirable

• Previous experience working within a GP practice, primary care or another NHS/healthcare setting.
• Experience using a GP clinical system such as SystmOne.
• Previous experience of care navigation or signposting patients to appropriate healthcare services.
• Knowledge of NHS primary care services and how a GP practice operates.
• Previous training or experience in information governance, confidentiality or data protection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salisbury House Surgery

Address

Lake Street

Leighton Buzzard

Bedfordshire

LU7 1RS

United Kingdom

Employer's website

https://www.salisburyhousesurgery.co.uk/ (Opens in a new tab)